Course catalogue 2018-19 - Agento Digital...Course catalogue 2018-19. 2 Contents ... (Foundation and Core trainees welcome) Overview On this interactive event, you will gain a deeper

September 2018

Course catalogue 2018-19

2

Contents

Leadership and Management Development Training ........................................... 3

Introduction to Leadership and Management .............................................................................. 3

Induction for Managers - Maintaining Your ‘A’ Game ................................................................. 4

The Essentials – Leadership and Management .......................................................................... 5

Ward Managers Leadership Development Programme ............................................................. 7

Enhanced Leadership and Management Skills ........................................................................... 6

Passport to Effective People Management .................................................................................. 8

Bachelors in Business & Management ......................................................................................... 9

Leadership and Management Development Training - underpinning skills ..... 11

Coaching and Mentoring Conversations .................................................................................... 11

Conflict Management Skills for Leaders (Full day) ................................................................... 12

Conflict Management Skills for Senior Leaders (Half day) ...................................................... 13

Delivering Effective Feedback - Workshop for Senior Managers ........................................... 14

Personal Impact and Presence .................................................................................................... 15

Interviewing with Impact ................................................................................................................ 16

Introduction to Budget Management ........................................................................................... 17

A Practical approach to Quality Improvement ........................................................................... 18

Project Planning ............................................................................................................................. 19

Organisational Change Development Workshop for Managers ............................................. 20

Chairing Meetings .......................................................................................................................... 21

Leadership and Management Development - bespoke/tailored support ........... 22

360o Feedback using the Healthcare Leadership Model ......................................................... 22

Coaching .......................................................................................................................................... 22

Mentoring ......................................................................................................................................... 23

Using personality effectively in the workplace ........................................................................... 23

NHS Leadership Academy ........................................................................................................... 24

3

Leadership and Management Development Training

Course Title

Introduction to Leadership and Management

Target Audience

Are you not yet in a people management role, but are considering a move into one –

be it as a supervisor or manager/leader? Not sure what lies ahead, or even if it’s the

right move for you? If so then this one day event is designed for you!

(Foundation and Core trainees welcome)

Overview

On this interactive event, you will gain a deeper understanding of your personal

motivations for your professional life and carry out an exploration of different styles of

working.

It will cover:

Different roles of managers and leaders; their functions and responsibilities

What motivates you and your underpinning values

Communication in a managerial context

We will also raise awareness of:

Your existing strengths and talents

What a selection process might involve

How you might prepare for interview and your first day on the job

To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course

title

Duration

One day

http://www.learn.stgeorges.nhs.uk/

4

Course Title

Induction for Managers - Maintaining Your ‘A’ Game

Target Audience

This programme is for new line managers to the Trust (i.e. those who have direct

responsibility for supervising staff and / or budgetary responsibility and includes

Consultants, Clinical Fellows, or Doctors). As well as new line managers to the Trust,

existing Trust staff transitioning to the role of line manager, or line managers who

would like a refresher can also attend.

Overview

Manager’s Induction is run on a monthly basis and is designed to support new

managers by providing them with the essential information and knowledge to operate

effectively in their new roles. New managers will be required to attend this

programme in addition to the one day Corporate Induction.

Topics covered include:

Workforce / HR

Clinical Governance and Risk

Data Quality

Counter Fraud

Procurement

Emergency Planning and Preparedness

Leading through challenging times


title

Duration

One day


5

Course Title

The Essentials – Leadership and Management

Target Audience

This two day programme is designed for those who want to develop their leadership

and management knowledge and behaviours. It is typically aimed at staff in bands 5-

7 and ST3+ trainees.

Overview

Day 1 focuses on leadership and management:

Exploring a range of leadership styles, including your own

Discovering how leadership impacts on retention and engagement

How neuroscience is influencing leadership

Day 2 focuses on personal interactions:

How to tackle challenging situations effectively and confidently

How to manage disagreements for a win – win outcome

How to mediate a difference of opinion

Developing high performance teams and a positive culture

Implementing change effectively – tools and techniques to keep everyone

engaged


title

Duration

Two days


6

Course Title

Enhanced Leadership and Management Skills

Target Audience

Staff members that are currently working in an entry level leader / management role

and would like build on their current level of expertise. It is typically aimed ST6+

trainees, junior department managers and team leaders.

Attendees are likely to be those in a position of leadership, though not necessary in a

formal management role.

Overview

This three day programme has been designed to ensure that leaders within the

organisation have the knowledge and skills to support their development and help

deliver the Trust’s strategic objectives.

It will provide a deeper understanding of the principles of leadership and

management and their applications within modern organisations, whilst enabling you

to explore your won leadership style and impact upon others.


The NHS Big Picture - how the money works, current challenges, future

developments, STPs

Influencing without authority

Tactful assertiveness - how to challenge people without damaging the

relationship

Understanding, and getting the best out of, different personalities

Insights into how you come across to others

Team development and management

Dates for Autumn 2018 TBC


title

Duration

Three days


7

Course Title

Ward & Department Managers Leadership Development Programme

Target Audience

All our ward managers are expected to attend the Ward Manager Leadership

Development Programme and ward managers are allocated a place on a specific

cohort through the Corporate Nursing and Education and Development Department.

Overview

This eight day programme has been commissioned based on input and feedback

from a group comprising Heads of Nursing, Matrons, and Ward Managers. The

Trust recognises that the Ward Manager role is pivotal in respect of both patient

experience and staff engagement. There are also so other Clinical Unit Managers

this programme is relevant for. We believe that this programme will both give you

those skills and the opportunity to reflect on how you perform your role.

Self as Leader

exploring own personal qualities; developing self-confidence, the role of leader at St George’s, Spectrum of leadership styles from directive to coaching – situational leadership

Leading at St George’s

connecting with the Trust strategy and vision, building on the organisation’s objectives to assess my service and identify service improvement goals.

Working with others

getting things done through other people, leading peers and colleagues: giving direction; giving feedback; influencing skills; difficult conversations

Leading the Service – Quality Improvement & Change

identifying, taking forward and following through ideas for service improvement; being a change champion

Leading the Service – Finance

understanding the impact of decisions on finance and quality

Action Learning Set 1

Leading the Ward

Exploring strengths and skills in the staff team, Team and group dynamics and the leader’s role in building effective teamwork – the well led ward


Resilience

Understanding and developing own and team’s resilience



Finale/Presentations

To book, you will be allocated a place via [email protected]

mailto:[email protected]

8

Course Title

Passport to Effective People Management

Target Audience

New (and existing) managers who have not had formal training in this area. Overview The purpose of this programme is to introduce new (and existing) managers to the relevant people management policies (and underpinning legislation) and develop their skills and knowledge to enable them to identify and effectively manage performance. [suitable for consultants developing their management role]

By the end of the session participants will:

Understand the most widely used Trust people management policies

Have increased their understanding and awareness of unconscious bias (including their own) in relation to managing people

Understand and have had an explanation of the people performance management process from start to finish (from informal to formal) including the line manager’s role and responsibilities within it

Have had opportunities to discuss and practice the skills of effective people management using practical tips, activities and case studies


title

Duration

Two days


9

Course Title

Bachelors in Business & Management

Target Audience

Designed to improve the knowledge and skills, and boost the performance of entry to

mid-level managers, the Bachelors in Business & Management equips participants

with the right tools to immediately add value across their organisation.

Overview

Upon successful completion, students are awarded a Bachelor's in Business &

Management.

• Chartered Manager Degree Apprenticeship, level 6

• 3.5 years, £27,000 covered by the Apprenticeship levy

• Starts in September 2018 with regular intakes

Modules & credits

• 18 modules, each carrying 15 credits

• Work-based Project (WBP) Stage 1 & 2 - Research Methods, 30 credits

• Work-based Project (WBP) Stage 3 & 4 - Management Report &

Presentation, 60 credits

• Total of 360 credits

Delivery

• Each module consists of 1.5 days face-to –face learning (residentials) and

six weeks of virtual study

• Continuous on the job learning and application of knowledge

• 24 weeks work-based Project phase (Stages 1-4)

Assessment

There is one assessment per module:

• 2,500-word essay or equivalent (presentation, video, report, or a

combination)

• One resubmission permitted per module

• One final Work-based Project, split into one assessment of Research

Methods (S1 & S2, 30 credits, 4,000 words) and the strategic work-based

management report and presentation (60 credits, 10,000 words)

10

This programme is designed with three key themes in mind: Managing Self and

Others, New Age Business and Ecosystems, and Business in Action.

The programme structure allows participants to progress through these themes

exploring themselves as leaders while understanding the challenges of a constantly

evolving business environment.

Assessments are relevant to the employing organisation and are designed to

challenge established thinking and drive innovation. Working with peers and

Ashridge faculty, participants get to explore, imagine and engage in a safe and

supportive environment, with the goal of applying their learning in the context of their

organisation.

To Book, please discuss with your line manager whether this is a suitable

development opportunity for you and link with [email protected]

or [email protected]

Duration

3.5 years with considerable time commitment



11

Leadership and Management Development Training - underpinning skills

Course Title

Coaching and Mentoring Conversations

Target Audience

This 1-day, highly interactive programme is designed for those in Band 6/7+ roles,

ST6+ trainees and educational supervisors who are new to coaching and mentoring

Overview

The day will enable you to identify when, why and how adopting a different approach

to your conversations. It will help to enhance the performance and learning ability of

others through your coaching and mentoring approach.

You will explore a relational approach to managing coaching and mentoring

partnerships and practise your skills by working on real, work issues in a safe

environment - so when booking on this day, please come prepared with an issue that

you want to discuss and improve.


title

Duration

One day


12

Course Title

Conflict Management Skills for Leaders (Full day)

Target Audience

This course has been designed staff in band 6 and below in leadership or

management positions. Including ST3+ trainees and new consultants.

Overview

This one day course tailored for staff in band 6 and below covers: myself and

conflict, preventing and managing conflict and resolving conflict within my team.

Aims of the course are:

To identify and understand issues which are likely to make conflict difficult

To convey yourself and your messages with confidence

To equip you with practical skills, framework and tools to manage conflict

effectively.

To develop awareness of your own personal blocks and barriers and hot

spots

To develop the skills required to manage strong emotions and difficult

behaviour


title

Duration

One day


13

Course Title

Conflict Management Skills for Leaders (half day)

Target Audience

This course has been designed staff in band 7 and above in leadership or

management positions. Consultants welcome.

Overview

Creating a context for Conflict Management - Open discussion on a variety of

difficult conversations

Who Is a Difficult Person? - We outline the styles of behaviour that delegates

find difficult to deal with

Working with different conflict management styles - Discover your own

personal style and strategies to be more effective

Moving Difficult Situations Forward - Here we start to look at a range of

models and techniques, these include:

Listening and responding with empathy - A framework for a difficult message

Two tools to help you: PIN & 3C’s - Creating Win-Win: Maintaining

Relationships

Delegates will put all the tools together using their own difficult situation

Aims of the course are:

To identify and understand issues which are likely to make conversations and

conflict situations difficult

To convey yourself and your messages with confidence

To equip you with practical skills, framework and tools to have difficult

conversations

To develop awareness of your own personal blocks and barriers and hot

spots

To develop the skills required to manage strong emotions and difficult

behaviour


title

Duration

Half - day


14

Course Title

Delivering Effective Feedback - Workshop for Senior Managers

Target Audience

This session is designed for Band 8A leaders and above. We particularly welcome

staff who have attended the recent leadership development centres. Senior

consultants welcome.

Overview

Designed to help you gain confidence and clarity to give constructive and meaningful

feedback as a senior leader - balancing warmth and compassion with clarity and

accountability. It will be an interactive session, making use of a mixture of input,

discussion and practical exercises.

Learning Objectives

To know the common pitfalls in giving feedback

To be able to have conversations during feedback that are as motivational

and productive as possible

To be able to address issues of performance as part of giving constructive

feedback

To have opportunities to apply theory to practice, and receive immediate

feedback


title

Duration

3 hours


15

Course Title

Personal Impact and Presence

Target Audience

All staff from band 8A upwards or equivalent (i.e. ST6+ trainees and consultants),

who would like to develop these skills. We particularly welcome staff from groups

which are underrepresented in leadership positions across the organisation and

leaders who have attended the recent leadership development centres.

Overview

During this half day course facilitators draw on a variety of techniques from theatre

and presentation to help individuals increase their confidence and also practical

techniques in one-to-one conversations, meetings, presentations to groups or

conferences.

The course will focus on:

• Body language. The importance of physicality in congruence of message

influencing and having Presence.

• Vocal Impact. Areas covered include breath, articulation, expression and

how they link to credibility.

• Personal authority. What choices can be made to increase or decrease

status and when to make the right choice.

• Presence. What does it mean to have Presence and be in the moment?

• Participants will put this into practice with a 2 minute speaking to persuade

exercise at the end of the session where they will get both peer and

Facilitator feedback.


title

Duration

Half - day

16

Course Title

Interviewing with Impact

Target Audience

All staff up to Band 7 or equivalent (i.e. ST6+ trainees and consultants) who would

like to develop these skills. We particularly welcome staff from groups which are

underrepresented in leadership positions across the organisation.

Overview

This workshop will offer a practical exploration of maximising personal impact, with a

specific focus on interview skills.

Using professional actors and live case studies we will explore presence, the importance of

clear and effective communication and how to influence others. Delegates will have the

chance to practice these skills in a role-play setting and leave with applicable tools to use for

future interviews and presentations.

Aims of the course are to:

Establish the importance of personal impact in interviews and identify what success looks like.

Develop an understanding of your communication style and personal brand.

Explore how to use voice, breath and body language to maximise presence in interviews and presentations.

Recognise common (and personal) challenges and find ways to overcome these. See these scenarios in action, using forum theatre, and work as part of a group to implement change.

Practice these skills in a role-play situation, with actor-facilitators and peers, and receive individual feedback on any areas for development.


title

Duration

One day

17

Course Title

Introduction to Budget Management

Target Audience

All staff (clinical and non-clinical) new to budget management or who would like a

refresher on the basics of budget management.

Overview

Introduction to budget management is a short course for those new to budget

management, or those who would like a refresher of the basics of budget

management. Learn how to read and interpret and budget statement, as well as

what factors affect the financial performance.

The course will focus on:

• How to read a budget statement

• What makes up a budget statement

• What factors influence financial performance

• How to influence financial performance

• Where to access more information

• Who to talk to regarding further information


title

Duration

One hour

18

Course Title

A Practical approach to Quality Improvement

Target Audience

All those leading change- consultants, doctors in training, matrons, team leaders,

service managers and higher.

Overview

A half day course designed to be interactive and give delegates a solid introduction

into the Quality Improvement methods useful for making changes in the workplace-

both clinical and non-clinical.

Covers practical approaches to measurement and structuring your improvement

plan, and an introduction to the psychology of change.

Delegates should have a problem in mind which they would like to work on during

the session.


title

Duration

Half-day


19

Course Title

Project Planning

Target Audience

All staff whose role involves managing or supporting the delivery of projects.

Overview

You don’t need Prince II to be able to deliver projects effectively. What you do need

is to be able to identify when a task has become a project and in just ½-a-day, we

will show you the key stages of a project so you can be able to plan, schedule, track

and measure effectively.

This course will focus on:

Definition of projects and project management

Identification of project tasks

Identification of milestones, task dependencies and constraints

Estimation of timescales

Production of Gantt charts

Managing project people

Managing Risk

Problem solving

Planning Tools and Tips


title

Duration

Half-day


20

Course Title

Organisational Change Development Workshop for Managers

Target Audience

It is suitable for those who are new to management or wish to refresh their skills and

understanding of managing change. ST6+ trainees and consultants welcome.

Overview

This workshop is an introduction for managers to develop their skills in planning and

supporting organisational change and local programmes of transition.

The session will look at:

• What is change?

• The human element

• Strategies for managing change

• Understanding policy and process


title

Duration

Two and a half hours


21

Course Title

Chairing Meetings

Target Audience

All staff (clinical and non-clinical) whose role involves chairing meetings

Overview

Understanding what makes a good chair is a valuable and necessary skill. Starting

with knowing whether you need a chair at all, this 2-hour session will review the rules

to look out for in meetings and help you gain an understanding of how to deal with

difficult people and gain more confidence in reaching decisions as chair


What makes a good chair

Do you need a chair person?

What you need to know before the meeting

The key tasks chairing a meeting

Understanding what to prepare before and after a meeting


title

Duration

Two hours


22

Leadership and Management Development - bespoke/tailored support

360o Feedback using the Healthcare Leadership Model

360-degree feedback is a useful development tool. It helps you understand how

others interpret the behaviour you are exhibiting. It is not about your performance,

but very much more about other people's perception of your behaviour.

Gaining an understanding of how others view your behaviour is a good starting point

for understanding yourself better and, as a result, becoming more effective.

Reinforcing your effective behaviour, and adjusting any that others view less

favourably, helps you to improve your leadership and management skills.

The tool of choice within the NHS is the Healthcare Leadership Model.

http://www.leadershipacademy.nhs.uk/resources/healthcare-leadership-model/

The process is confidential and can be arranged following a discussion with a

member of the Corporate Training and Development team who can help you

establish whether this is the most suitable way to meet your development need.

Please contact Hasan Cagirtgan [email protected] or

[email protected] and a member of the team can facilitate the process.

You receive between 1- 2 hours of personalised feedback. This can be used as part

of an on-going coaching programme or as a standalone exercise.

Coaching

Coaching is one of the key approaches through which leadership in organisations can be developed. It’s a method of deploying techniques embedded in artful questioning and appreciative inquiry to help leaders unlock their full potential to achieve personal and professional success. Coaching can help achieve clarity and direction. Coaching is often perceived as the single most effective development intervention that a senior leader in the NHS can access.

Please contact [email protected] or

[email protected] who after a short discussion of your development

needs can sign post you to an internal or external coach based upon your

requirements.

http://www.leadershipacademy.nhs.uk/resources/healthcare-leadership-model/





23

Mentoring

Mentoring is very different to coaching in terms of intent. Support and guidance of a mentee is often led by a more experienced and skilled professional mentor, in order to support and expand the professional leadership development of the mentee, through effective transference of knowledge, skill and experience. It can lead to enhanced innovation and performance within organisations, fuelled by reflective practice, shared learning and improved ownership for solution focused thinking. Mentoring arrangements can often deliver improvements in an individual’s performance that lead to enhanced leadership maturity. Within St. George’s we are supporting our executive team and board to act as mentors to our senior leaders, following training and using a specific guidance. Please contact [email protected] or

[email protected] who after a short discussion of your development

needs can sign post you to an internal or external mentor based on your

requirements.

Using personality effectively in the workplace

Psychometric instruments can be used for such activities as:

Enhancing personal development

Identifying leadership style

Improving communication and

resolving conflict

Exploring problem solving and

learning styles

Developing effective teams

Understanding reactions to stress

and change

Career development

The process is confidential and can be arranged following a discussion with a

member of the team who can help you establish whether this is the most suitable

way to meet your development need and help determine the most suitable

instrument. Instruments measure different aspects of personality and can be used

on an individual basis or as part of group development.

Please contact Hasan Cagirtgan [email protected] who is trained

in the use of a range of psychometric instruments.

It will take about 30 minutes to complete a questionnaire and you will then receive

between 1- 2 hours of personalised feedback. This can be used as part of an on-

going coaching programme or as a stand-alone exercise.




24

NHS Leadership Academy

As part of Health Education England (HEE), the NHS Leadership Academy aims to

develop outstanding leadership in health, in order to improve people’s health and

their experiences of the NHS. We’ll aim to do this by:

Broadening, and where necessary changing, the range of leadership

behaviours people in the health system use

Professionalising leadership: raising the profile, performance and impact of

health system leaders, requiring and supporting them to demonstrate their fit

and proper readiness to carry out their leadership role and defining what we

expect from them

Working in partnership to make leadership in the health system more inclusive

and representative of the communities it serves

Developing leaders who are more innovative and can create a climate where

innovation can flourish

To help achieve this, the Academy provides targeted development for all

backgrounds and experiences. Turning to global experts to provide the incredible

content, they turn to you for the ambition, compassion and drive to continue

improving our healthcare system for the benefit of those that matter the most – our

patients.

Accessing their range of supporting programmes and Masterclasses:

For more information and how to book on to their learning opportunities, please visit

their website

https://www.leadershipacademy.nhs.uk/programmes/

https://www.leadershipacademy.nhs.uk/programmes/

Documents

Course catalogue 2018-19 - Agento Digital...Course catalogue 2018-19. 2 Contents ... (Foundation and Core trainees welcome) Overview On this interactive event, you will gain a deeper