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IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
CONTENTS
03 WELCOME03 OUR CLIENTS 03 OUR PARTNERS
IRS COURSES
05 Business Model Canvas and Value Proposition06 Business Acumen 07 Creative Thinking and Problem Solving08 Creative Thinking and Decision Making09 Design Thinking and Disruptive Innovation10 Effective Communication : Building Better Rapport 11 Effective Communication : Customer Service 12 Effective Communication : Writing Skills13 Effective Sales Strategies14 Expand Your Market15 Managing Conflict for Team Effectiveness16 Innovation and Work Process Improvement17 HRM – Industrial Relations Matter18 Workplace Training: Train -The -Trainer19 LEGO®️ Serious Play TM Workshop Series
(19-24) Strategic Planning | Team Identity | Creativity and Innovation | Customer Service | Frontline Leadership | Fundamentals of Safety
25 Gamestorming Workshop
CERTIFICATION
27 HRDF Train -The -Trainer Certification Programme28 Evaluation on Effectiveness of Training (HRDF) 29 Foursight - Mindset Certification30 Foursight - Toolset Certification31 LEGO®️ Serious Play TM Facilitator Certification32 ROI Institute Certification®️ - Phillips ROI MethodologyTM
LEADERSHIP & MANAGEMENT
34 The CEO Program - Sydney Graduate School of Management, Western Sydney University, Australia
35 Customized Leadership Development Programmes36 IRS Training Talent Acceleration Centre ( TAC )
Contact us to find out about
HRDF claimable training
programmes
*SUBJECT TO APPROVAL
Contact us to learn about our complete range of human resources development solutions
Everyone needs to add values to their services, processes and products.Creativity is an important element in values creation and it goes beyond cost cutting and maintenance.
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
WELCOME MESSAGE
Dr Alex Ow | CEO
OUR CLIENTS
Since 1997, IRSSB provided training and consultancy services to corporations in various industries. Here is a partial list of our valued clients’ industries:
Logistics / Freight Forwarders AirlinesMaritime Training CentresPetro-Chemicals and OleochemicalsSilicon IndustryTelecommunicationsElectronic PaymentSemiconductorsFMCGWafer Fabrication Industry
Skills Development CentresIT ComponentsCar ManufacturersHotels & ResortsColleges & UniversitiesLocal & International BanksCable NetworksRubber IndustryElectrical Parts & Componentsand others
OUR PARTNERS
Registered Training Provider with Pembangunan Sumber Manusia Berhad (PSMB)
since 1997 – No. 0281 Class A
Registered with Ministry of Finance “ Pendaftaran Perunding Swasta” –
No. 465-02020122
Registered with Malaysia External Trade Development Corporation (MATRADE) –
No. 17893
Registered with Perbadanan Produktiviti Malaysia (MPC) – 42L-PLPS
Authorised Provider for Australia’s Certificate IV & Diploma programme, Australia];
Authorised Facilitator for LEGO® Serious Play™ Training Methodology &
Gamestorming
Authorised Representative of Edward de Bono’s Thinking Systems™
Authorised Provider for FourSight Certification – Mindset & Toolset (First in Asia)
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com 3
Business Model Canvas and Value Proposition
Business Model Canvas methodology pairs with Value
Proposition teach you to better understand customers.
Create value propositions that sell according to
customers’ needs in a collaborative setting. You can
expect a framework to literally bring everyone on the
same page. Turn your idea for a product or service into a
reality without burning piles of cash and precious time.
This experiential workshop emphasizes fun, engagement,
interaction, and practice. Expect short presentations that
introduce content, video presentations, examples, case
studies, group activities for skills practice, and group
discussions for reflection to deepen learning.
Who should attend?
Professionals, executives, consultants, entrepreneurs and
leaders of all organizations looking to develop new
business models or redesign existing ones for value
creation.
Course Outline Highlights
Overview of Business Model and Value Proposition● Business Model Canvas as
a Strategic Management template.
● Organization’s 9 building blocks.
The Business Model Canvas● 9 building blocks.● Business Model Canvas
Design Process.
Business Model Generation● Business Model Canvas.● Value Proposition Canvas.● Value Proposition Design.
Business model design and innovation.● Business models and
business plans.● Implementing business
models in organizations.
Value Proposition Canvas● What is a value
proposition?● Fit between the value map
and customer profile.● Business Model Canvas
Practice Tips.● Do's and don'ts.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
● Understand the key concepts of business model thinking.
●Apply the Value Proposition Canvas to invent and improve value propositions based on specific customer segments.
●Apply the Business Model Canvas to map out current business model for understanding and analysis.
●Acquire knowledge of the 9 building blocks for value creation.
●Gain essential knowledge of the Business Model design process.
●Align organization’s activities by illustrating and discussing potential trade-offs in a structured manner.
Duration : 2 Days
5
Are you still wondering if business thinking is
limited to senior management or CEO or CFO?
Nowadays, everyone plays a part to maintain the
health of the company, regardless of their
positions. Have a sense of how company makes
‘money’ and what and how your role fits into this
operation. Learn to see the big picture of the
company and recognizes that all decisions, no
matter how small, can have an impact on the
company operations and financial performance at
the end.
Participants can expect fun and informative
hands-on learning activities leading to clear
training outcomes. The trainer guides and
provides feedback to participants on areas of
improvement.
Who should attend?Anyone who wants to be better in selling an idea, product, service or solution.
Business Acumen
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Explain the three crucial financial statements.
●Describe the importance of cash in the business.
●List the concept of profitability and liquidity impact on the company.
●Give insights into applied business acumen.
●Apply a leadership perspective of strategic thinking and strategy.
●Adapt a solid way for business decision that impacts on performance.
Duration : 2 Days
Course Outline Highlights
Business Acumen – Essentials● WHAT and WHY of business
acumen.● Pre & post assessment of “How
good is your Business Acumen Skills?”
Business Savvy / Business SenseCash Management● Understanding business and
financial management terms.● Cash management.
Financial Statements & Reading Financials● Knowing the borrowers &
financial strategy.● Statement of profit or loss and
other comprehensive income.
Budgeting For Planning & Control● Understand the budgeting
process and its coordination.● Forecast sales revenues and
expenses and building up the budgets numbers.
Managing Financial Scenarios● Applying techniques to make
decision.● Break Even analysis.
Business Strategy & Environment Analysis● Understanding strategy &
benefits of strategic management.
● Strategic planning process.
6
Creativity is a crucial skill to solve problems in our
complex modern life. At work, you are confronted
with problems to be analyzed in depth. You can use
creative thinking as a structured process that
combines with common sense in problem solving .
Rather than relying on assumptions, learn to define a
problem clearly to generate ideas leading to the
solution(s). Come up with solutions that are relevant
to resolve a problem or an issue.
Participants can expect fun and informative hands-on
learning activities leading to clear training outcomes.
The trainer guides and provides feedback to
participants on areas of improvement.
Who should attend?Anyone who wants to be better in selling an idea, product, service or solution.
Creative Thinking and Problem Solving
Course Outline Highlights
Creative Thinking at work● Importance of creativity
thinking and innovation.● Benefits of transforming into
a creative workforce.
Overview of Creative Problem Solving● Explore the challenge.● Generate ideas.● Prepare for action.
Creativity Diverging ● Brainstorming.● Visual connections.
Creativity Converging● Highlighting.● Evaluation Matrix.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Be critical and define the problems clearly.
●Use appropriate techniques and tools to assist in identifying the root cause.
●Employ creative techniques to arrive at Possible solutions.
●Be proactive and foresee potential problems.
●Break away from fire-fighting when resorting to the same way of doing things and hence unable to identify a good solution.
●Adapt a solid way for resolving problem with minimum supervision.
Duration : 2 Days
7
Course Outline Highlights
Understand the Thinking Process● Difference between thinking,
creativity and innovation.● Style of problem solver.
Overview of Creative Problem Solving● Explore the challenge.● Generate ideas.● Prepare for action.
Creativity Diverging ● Brainstorming.● Visual connections.
Creativity Converging● Highlighting.● Evaluation Matrix.
Creative Decision Making Development ● Consider the consequences
of a decision. ● Account all the necessary
information available.
Creative Decision Risks Management● Evaluate the solution.● Choose the best solution
meeting criteria.
As market competitiveness increases, organizations
expect employees to make well-thought creative and
quality decisions fast. Creativity is a crucial skill to
solve problems using decision making processes and
techniques. Learn about effective tools and strategies
for decision making. The focus is to enable
participants to recognize their preferences for
different aspects of the creative process when solving
problem. They will realize how people interact when
solving problems, and to become more participative
in generating effective and making fast decision.
Participants can expect fun and informative hands-on
learning activities leading to clear training outcomes.
The trainer guides and provides feedback to use
appropriate techniques and tools to assist in areas of
improvement.
Who should attend?Anyone who wants to be better quality of professional and personal decisions.
Creative Thinking and Decision Making
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Describe the key principles of creative problem solving and decision making.
●Apply the various creativity tools and strategies in generating ideas.
●Use the divergent tools and convergent tools to selecting the right solutions.
●Evaluate creative ideas in a decision making process.
Make practical and feasible decision
●Be proactive to make practical and feasible decision.
●Foresee potential problem.
●Adapt a solid way for resolving problem with minimum supervision.
● Generate effective and make fast decision.
Duration : 3 Days
8
Design Thinking & Disruptive Innovation
Turn your ideas into value for customers. The value of
breakthrough innovation comes from meaningful design
of solutions. Changes to an existing product, service, or
process potentially create a new market to eventually
disrupt and displaces established market leaders. Learn
about innovation of human-centered design thinking
process and attitude that can solve complex problems,
while always putting the user at the center of that
process.
You can expect fun with bringing in problems for
discussion within the organization’s context and have
opportunity to apply it at the workplace.
This workshop focuses on facilitating face to face
development programme, intermittent with coaching
and assessment session in between the programme.
Who should attend?
Managers and Senior Managers who seek access to
cutting-edge innovative thinking in a practical
and engaging manner.
Course Outline Highlights
Overview of Breakthrough and Disruptive Innovation● Innovation Matrix.● Disruptive innovation
model.
Stanford D-School Design of Thinking Framework● Thinking through an idea.● Individual preferred style
of thinking.
Framework for developing ‘Lean Scalable Businesses’● A business as a
‘hypothesis’ or ‘experiment’.
● Agility and improvisation.● Creativity for innovation in
Design Thinking.
‘Lean Start-Up’: Develop Minimum Viable Product (MVP)● Versions of MVP.● Roadmaps for future
versions.
Business Model Generation● Business Model Canvas.● Value Proposition Canvas.● Value Proposition Design.
Roadmaps and Scenarios ● Roadmaps for scenarios.● MPV for Business Model
Canvas inputs.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Use Design Thinking process from idea generation to value creation.
●Elaborate the ‘Lean Start-Up’.
●Achieve innovation through Business Model generation.
●Give insights into a framework for developing ‘Lean Scalable Businesses’.
●Develop hands-on Minimum Viable Product (MVP).
●Design roadmaps and scenarios for new opportunities.
Duration : 2 Days + Coaching + Assessment
9
Effective Communication Workshop: Building Better Rapport
Getting people to quickly respond is a result of
rapport building skill-extremely useful in any
situation. Any difficult relationship improves with
effective communication through building rapport.
Learning to build rapport is your best tool to
strengthen working and personal relationships to
cultivate a positive environment.
You can expect to participate in a fun and hands-on
training session guided by the facilitator to use
various tools and technique in completing various
learning activities.
Who should attend?Anyone interested to understand about building rapport to enhance communication at work and social interactions.
Course Outline Highlights
Working Towards Better Communication• Why does rapport matter?• Build rapport with someone.
Understanding Non-Verbal Cues• Importance of non-verbal
communication.• Using types of non-verbal
communication.
Communicating One to One• Helpful rapport building
behaviours.• Tackle speaking with or
writing to another individual.
Implementing Better Communication at the Workplace• Build rapport naturally in
professional setting.• Put people at ease with
empathy.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
• Develop the basics of working towards better communication.
• Understand non-verbal cues in self and others.
• Strike the right tone to make people comfortable.
• Build relationships faster.
• Show more confidence in one-to one communication.
• Improve communication more rapidly.
Duration : 2 Days
10
Effective Communication Workshop: Customer Service
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
Excellent customer service skills mean communicating
your value in providing product or service to
customers. Your ability to clearly communicate gains
customer’s loyalty and repeat business. Effective
customer service communication comes with good
customer service skills including handling difficult ones.
You can expect to participate in a fun and hands-on
training session guided by the facilitator to use various
tools and technique when completing various learning
activities.
Who should attend?Anyone interested to understand about enhancing communication in delivering customer service.
Course Outline Highlights
Understanding Customer service● Categories of customer.● The myths of customer
service.
Understanding Customers’ Needs● The 5W and 1H in customer
service.● Obtain information about
customers’ expectations.
Communicating with Customers ● Characteristics of a good
customer service person.● Communication in customer
service.● Giving your customers
reasons to return.
Implementing Better Communication at the Workplace● Do’s and Don’ts in providing
customer service.● Resilience and
persuasiveness to handle customer feedback.
● Identify customer service skills to internal and external customers.
● Evaluate own customer service and how to improve communication skills.
● Handle difficult/ demanding or upset customers.
●Secure and keep customer loyalty.
●Maintain and grow good relationship with the customer.
●Handle your customer more confidently by improving communication rapidly.
☆Course Benefits✓Learning Outcomes
Duration : 2 Days
11
Effective Communication Workshop: Writing Skills for Presentation
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
A presentation can make or break your business
deal or even your career. Delivering impactful
presentation depends on clear writing. Get your
message across effectively with a clear writing style
to produce better written work. Sharpen your
ability to write as a business skill to communicate
effectively in the business world.
You can expect to participate in a fun and hands-on
training session guided by the facilitator to use
various tools and technique to analyze, plan, write
and edit a presentation document.
Who should attend?Working professionals with basic English language proficiency, who aim to develop better writing skills for presentation.
• Identify customer service skills to internal and external customers.
• Apply effective writing style in presentation setting.
• Explore ways to be easily understood by readers and audience.
• Confidence to write clearly, simply, and concisely.
• Communicate your ideas more effectively in writing through presentation.
• Captivate your audience with engaging writing style in presentation.
☆Course Benefits✓Learning Outcomes
Course Outline Highlights
Language Proficiency and Writing Skills• Language in writing.• 5 Cs of writing.
Types of Written Work• Understanding why you are
writing.• Writing for presentation.
Effective Writing for Presentation • Plan clearly.• Structuring information
logically and clearly.• Design an attractive layout.
Implementing Better Written Communication at theWorkplace and Beyond• Secrets to hook your
audience.• Do’s and Don’ts in written
communication for work.• Vetting the presentation.
Duration : 2 Days
12
Everyone sells in our modern world. Changing
marketplace means pitching for a new business,
getting buy-in for an idea, closing a deal, and
other selling situations. Rather than being caught
off-guard, you can benefit from upgrades and
adjustments that give a twist to time-tested sales
tools and techniques for today's business
environment. Refresh standard sales conventions
and reinforce best selling practices.
Participants can expect fun and practical guided
learning activities to improve their Selling Skill.
The trainer guides and provides feedback to
participants on areas of improvement.
Who should attend?Anyone who wants to be better in selling an idea, product, service or solution.
Effective Sales Strategies
Course Outline Highlights
Effective Sales Perspective● About your customer.● About revenue.
Effective Sales Process● Spotlight your customer.● Know customer decision
making.
Effective Salesperson● Target your customer.● Know customer’s buying
behaviour.
Effective Area Management• Prioritize accounts
opportunities.• Develop a territory attack
plan.
Effective Sales Call● Prepare the call file.● Present your solution.
Effective Sales Communication● Elevate your sales pitch.● Live to sell another day.
Effective Close● Use a customer decision
plan.● Propose like a Pro.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Confirm own "salesmanship” to keep professionalism current.
●Increase the overall sales effectiveness of individuals or teams.
●Reinforce and reset best practices.
●Give insights into a balanced selling effort.
●Use as a handbook for easy reference.
●Tap into sales fundamentals with a refreshed practical approach.
●Challenge standard conventions to reform sales strategy.
Duration : 2 Days
13
Our competitive global economy demands you to be
equipped with various sets of knowledge and skills to
increase your company’s market share. Expanding
your market is about moving into new areas that can
transform your business. Handled correctly, you can
significantly increase profit. Learn to plan and
implement a growth strategy to develop new
markets that complement your existing business for
overall growth.
Participants can expect fun with practical guided
learning activities to apply the market research
methods and tools that expand market share. The
trainer guides and provides feedback to participants
on areas of improvement.
Who should attend?Senior and middle management and executivesentrusted with expanding their market to capture aslice of the new international or domestic marketshare cake.
Expand Your Market
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Perform market research.
●Carry out competitor intelligence.
●Find new markets.
●Implement marketing plans and communication.
●Understand a systematic way to apply market research.
●Encourage innovation and progress.
●Increase market share through expanding to new markets.
Duration : 2 Days
Course Outline Highlights
Perform Market Research● Recognize market trend
and demand.● Identify idea market
sectors and competitive strengths.
Perform Competitor Intelligence● Analyze current and
future competitors.● Research and evaluate key
customer and competitor data.
Find New Markets● Use supplier and
customer networks to find new markets.
● Sources of funding opportunities to access for support.
Perform Planning & Communication● Marketing strategies
incorporating 4Ps.● Branding and brand
management.
14
Managing Conflict for Team Effectiveness
Conflict is inevitable when you work with others.
Resolving team conflict is about facing individual
differences in order to build stronger teams. If you
lead or belong in a team, it is better to extinguish any
"firework" by resolving conflict quickly. Learn to see
issues from the other side to open new ways of
thinking that can harmonize healthy relationships and
encourage higher team performance.
You can expect fun with hands-on guidance by the
facilitator to use tools and technique in completing
various learning activities.
This workshop is a team effectiveness simulation
game that improves understanding of the conflict in
teams and apply skills to manage as well as resolve
conflict. Delivery in an experiential adventure allows
participants to view individual behaviour, create a
common experience and agree on its consequences in
a meaningful way.
Who should attend?Anyone interested to understand about conflict management to enhance team relationships and work performance.
Course Outline Highlights
Dealing with Conflict• Different sources of conflict .• Analyze a conflict.
The “I” in Conflict● Self-understanding in conflict
management.● Emotional literacy for problem
solving.
Business Process as Conflict Trigger● Identify dissatisfaction at the
workplace.● Keep people in processes.
Thinking Through a Problem● Solve problems through
analytical thinking.● Manage conflicts to build
relations.● Conflict resolution strategies.
Effective Communication for Problem Solving● Identify communication blocks
in conflicts.● Clear the communication path.
Managing People and Conflict● Difficult people as cause of
conflict.● Intellectual clashes and its role
in conflict.
Collective Conflict Resolution● How to gain collectively agreed
solutions.● Measure effectiveness of
strategies.
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
• Understand the reasons for and the causes of conflicts.
• Manage conflicts through intellect and emotion.
• Acquire positive assertiveness for managing Win-Win in conflicts.
• Give insights into how to resolve conflict together as a team.
• Reflect people’s behaviour in conflict situations.
• Adapt the way you react in conflicts with strategies that build relationships.
✓Learning Outcomes ☆Course Benefits
Duration : 3 Days
15
Today’s dynamic and turbulent world makes you
either “Perish or Change!”. Survival is about
innovation to change work processes to increase your
efficiency or profit. It means you are constantly on
the lookout for new ways of improving processes to
gain innovation of products and services. Learn about
how you can generate bright ideas into practice as
well as discover updated ways in production and
delivery.
Participants can expect fun and informative hands-on
learning activities leading to clear training outcomes.
The trainer guides and provides feedback to
participants on areas of improvement.
Who should attend?Anyone who wants to innovate and improve work processes at the workplace.
Innovation and Work Process Improvement
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
Course Outline -Highlights
Foundations of Innovation ● Define innovation .
Overview of Work Process Improvement (WPI)● Define WPI.● WPI methodology.
Setting the Context for WPI● Getting ready for WPI.● Identify core work
processes.
Apply WPI in selected Project● Diagnose the situation.● Work on root causes.
Process Redesign & People Empowerment● Streamlining and simplifying.● Apply SCAMPER technique.● Obtain buy-In.
● Identify areas of work process for improvement.
● Feel more confident to propose changes to improve services or save time.
● Be better equipped to apply changes to work processes towards innovation.
● State the relationship between innovation and work process improvement.
● Map existing work process to find opportunities for improvement.
● Deliberate change based on continuous work process improvements.
● Develop the skills to search for changes.
● Find opportunities for performance improvement or innovation.
Duration : 3 Days
✓Learning Outcomes ☆Course Benefits
16
Conduct in the organizational sense means exercising
behaviour that is consistent with organizational
expectations required in the workplace, either
voluntary or obligatory - in order that work be
maintained. Failure to conform could result in certain
organizational sanctions which the organization
appropriates through its processes. Sanctions which
are affected in bad faith and without due regard for
reasonable cause or excuse, however, can be
challenged. Learn about the relevant Employment
and Industrial Relations laws in managing employee’s
disciplinary and behavioral issues including poor
performance.
Participants can expect comprehensive instructional
methods used during the training and opportunity to
practice using their own real life examples.
Who should attend?Managers, Supervisors, Team Leaders, and HR professionals across all functions.
HRM: Industrial Relations Matter
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Acquire a good understanding of the Employment Act 1955 and the Industrial Relations Act 1967.
●Apply the legal aspects of the Acts at work.
● Take necessary actions in HR cases relevant to the Labour Laws (absenteeism and lateness).
●Outline a set of expected behaviour which requires individual and group compliance.
●Results that follow proper disciplinary procedure.
●Make issue of conduct and discipline become a less sensitive one.
Duration : 2 Days
Course Outline Highlights
Guide to Employment Act 1955● Define “Employee”.● Who is covered under the
Employment Act.● Contract of service.
Guide to Industrial Relations Act 1967● Define “Workman” under
the Industrial Relations Act.● Protection of rights of
workmen and employers and their trade unions.
● Claim for recognition.
Managing Absenteeism, Misconduct and Poor Performance● Discipline and misconduct.● Rationale.● Purpose.
Disciplinary Procedures and Alternatives● Informal procedure.● Formal procedure.
Cyber Misconduct and Crime● What is cyber misconduct?● Relevant laws governing
cyber misconduct.
Leadership in Managing Difficult Employees● Nurturing a teamworking
spirit.● Handling different
personalities.
17
A competent workplace trainer makes training more
relevant to the workplace. The ultimate goal of training
is to ensure that the learner walks away from the
session being able to apply the skills taught. To deliver
top-notch, high-quality workplace training, it’s
imperative that the in-house/internal trainers and
subject-matter-experts (SMEs) are set up for success.
Learn about how a variety of workplace training by
colleagues and managers is a highly effective way to
transfer knowledge and skills throughout the
organisation.
Participants can expect fun and opportunity to
develop questions, session plans, resources and
incorporate adult learning techniques into their
training. The trainer guides and provides feedback to
participants on areas of improvement.
Who should attend?Anyone entrusted with training employees at work.
Workplace Training-Train – The -Trainer
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Discuss the characteristics of a competent trainer.
●Explain adult learning principles.
●Deliver effective training to adults.
●Use Demonstration and Workplace Coaching Models.
●Apply effective feedback.
●Trainers can better develop, plan and deliver successful training sessions.
●Results in better learner outcomes.
●Facilitate always with the adult learner in mind.
Duration : 3 Days
Course Outline Highlights
Introduction to Workplace Training● Competency based training.● Define workplace training.
Learning● Define learning and
training.● Purpose of learning in
workplace.
Conduct a Needs Analysis● Key features needed to
train?● Determine who to train.
Plan Training● Write effective learning
outcomes.● Select suitable information
for learners.
Session Planning● Types of training session.● Introduction of a session.
Learning Resources● Learning options available.● Criteria for selecting
learning resources.
Training Methods● Types of training methods.● Demonstration methods.
Evaluating Training● Define evaluation● Types of evaluation.
Individual Presentation Delivery Assessments
18
Course Outline Highlights
Introduction to LSP Training Methodology● Background.
Skills-Building Session • The metaphors for real business issues.
LEGO Agents in Johari’s Window• Organization’s Domains and
expansion.
LSP Landscape● Relationship between
agents and the identity of organization.
Playing Emergence with LSP● System connections
between facts that impact business.
● Conduct “what if” scenarios on the landscape.
LSP Guiding Principles● Create guiding principles
(action plans).● Manage unforeseen future
challenges.
LEGO® Serious Play TM (LSP) is a new hands-on
language for business – a tool that lets the mind form
and organises new thoughts. LSP process uses bricks
to visualise situations and enhance business
performance. The bricks create metaphors for real
business issues and address complex issues without
simplifying or losing the important details. Learn to
use LSP for Strategic Planning to get 100%
engagement in collaborative conversations that lead
to insight and commitment from the entire team.
Participants can expect to open their eyes to the
internal and external dynamics of an organization,
allowing for exploration of scenarios and possibilities.
The bricks enable concrete visualization of business
reality to discover facts and hidden relations.
Who should attend?
Anyone responsible for strategic planning and wants to fast track to the real issues in an openly collaborative manner. Management and executive teams developing new strategies for business planning.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Expand organization’s public domain.
●Identify strategic problems and formulate action plans as proactive counter measures.
●Identify right things for an organization to chart future business directions.
●Discover blind spots through LSP and tap into potential for business growth.
●Deal with real issues and not the symptoms.
●Establish a set of guiding principles in strategic planning for flexible follow through.Duration : 2 Days
LEGO® Serious Play TM Workshop Series ( STRATEGIC PLANNING )
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Course Outline Highlights
Introduction to LSP Training Methodology● Background.
Skills-Building Session • The metaphors for real
business issues.● Importance of teamwork.● Challenges working in a
team.
Shared Models Using LSP• Ideal team life.● Work together
cooperatively.
Team Identify through LSP Landscape● Relationship between
identity and external agents.
Think and Apply ● Engage commitments
from everyone.
LSP Guiding Principles● Create guiding principles
(action plans).● Turn individual
commitments into actions.
Using the award-winning LEGO® Serious Play TM
methodology, this new hands-on language session is
about creating an environment for teams to use 3-
dimensional thinking by creating and constructing
metaphors to describe situations the organization faces.
Building landscape models with LEGO bricks enable
individuals in a work team or unit to uncover their core,
learn a new and better way of communicating, and find
meaning in how, why and who they are. This creates a
shared platform of understanding and commitment that
unlocks more vital potential within the individual,
enriches the team life, strengthens the team
connections and creates team wisdom.
Participants can expect to open their eyes in unlocking
the potential of teams and build their way to a better
business.
Who should attend?
Anyone responsible leading and participating as team members, who wants fun while being serious about the business.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Set common team goals.
●Agree on how team members can best work together.
●Form a team that acts with intention.
●Discover and use LSP to build team dynamics.
●Deal with real issues and not the symptoms.
●Turn commitments into clear and agreed action plans.
●Establish a set of guiding principles for teamwork.
Duration : 2 Days
LEGO® Serious Play TM Workshop Series ( TEAM IDENTITY )
20
Course Outline Highlights
Introduction to LSP Training Methodology● Background.
Skills-Building Session in Creativity Session• The metaphors for real
business issues.● Importance of creative
thinking and innovation.
Enabling Creativity and Innovation Using LSP• Challenges to be creative and
innovative.● Think differently and change
perception.
Constructing LSP Landscape● Relationship between
creativity and innovation.● Creativity impact at work.
Applying Creativity and Innovation● Turn creative ideas into
action plans.● Engage individual
commitments into actions.
LEGO® Serious Play TM is a new hands-on language that
taps into the human ability to imagine – describing and
making sense of the business at hand, to initiate
change and improvement, and even to create
something radically new. The LEGO® Serious Play ™
methodology helps in creativity and innovation by
encouraging participants to look at reality in a new and
objective way. The session is all about innovation and
using your imagination. Rather than starting with a
“blank page”, LEGO® Serious Play ™ uses LEGO bricks
and elements in a unique process where people “think
through their fingers” – unleashing insight, inspiration
and imagination.
Participants can expect to open their eyes to leverage
the expertise in their organisations.
Who should attend?
Anyone responsible for unleashing inner creativity and build an innovative team with responsibilities, commitment and action plans as well as focusing on achievements.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Engage imagination more readily with LSP.
●Approach work with increase confidence and commitment.
●Identify the creativity impact at work.
●Generate better ideas and solutions to problems using LSP.
●Gain insight to deal with real issues and not the symptoms.
●Turn creative ideas into action plans.
Duration : 2 Days
LEGO® Serious Play TM Workshop Series ( CREATIVITY & INNOVATION )
21
Course Outline Highlights
Introduction to LSP Training Methodology● Background.
Skills-Building Session • The metaphors for real
business issues.● Categories of customer.● Myths of customer service.
Shared Models Using LSP• Aspects of an ideal customer
service level.● Internal and external
customers.
LEGO Agents to Handle Customers● Things to avoid when
providing good customer service.
● Give customers reasons to return.
Upskill Your Customer Service Level● Evaluate customer service
level.● Good customer service
through LSP landscape.
Customer service is one of the most important aspects
of a business and good customer service skills can be
learned. There are some who could be having
difficulties learning these skills. In LEGO® Serious Play TM as a new hands-on language, story-telling and
metaphor enable individuals to learn to explain their
LEGO® models to the rest in the group so that the
group members understand the meaning of their
models. On the other hand, team members also learn
to listen carefully to the story-teller. This session
develops communication and listening skills, which are
the 2 most important skills in excellent customer
service.
Participants can expect to communicate and listen
through the Bricks!.
Who should attend?
Anyone responsible for seeking training in customer service and customer care while expected to make a significant contribution to the company's image and consistently provides exceptional customer service.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Perform higher level of customer service.
●Master ways to develop and maintain a positive attitude in interacting with customers.
●Engage with customers and up-sell services and products.
●Generate better return of business.
●Develop a customer -focused attitude for better engagement with market.
●Turn commitments into clear and agreed action plans.
Duration : 2 Days
LEGO® Serious Play TM Workshop Series ( CUSTOMER SERVICE )
22
Course Outline Highlights
Introduction to LSP Training Methodology● Background.
Skills-Building Session • The metaphors for real
business issues.● Difference between
management and leadership.● Leadership styles.
Know Yourself as a Leader• Unleash the leader in every
individual.● Self-assessment and other
perceptions.
Context & Challenges in Leadership● Relationship between
leadership and types of followers.
● Challenges leading different levels of followers’ performance.
Leading a Team● Team leadership.● Using the right leadership for
different stages of team development.
Through LEGO® Serious Play TM as a new hands-on
language, you’ll be able to explore the relationships
and connections between people and their worlds in
new and enlightening ways. Leaders who want to
listen, gain insight, and empower everyone in the
organization to realize their full potential is ready for
LEGO® Serious Play ™ . Adults play with their sense of
identity, often undertaken with a specific goal in mind
(social bonding, emotional expression, cognitive
development and constructive competition). Children
have less conscious purpose in their play. This session
develops the leadership skill in individuals and their
skill to play along with other co-workers at work!
Participants can expect an interactive session of social
bonding to leadership development.
Who should attend?
Anyone responsible as leaders, project managers, managers, supervisors , executive, team members, and individuals seeking training in managing teams and each member in the workplace.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Develop leadership and lead others.
●Practise the right leadership styles.
●Develop the right competencies to execute leadership styles.
● The right, consistent leadership can increase the productivity of people.
●Lead a dynamic team.
●Make better decisions.
●Turn commitments into clear and agreed action plans.Duration : 2 Days
LEGO® Serious Play TM Workshop Series ( FRONTLINE LEADERSHIP )
23
Course Outline Highlights
Introduction to LSP Training Methodology● Background.
Skills-Building Session • Importance of health &
safety at workplace.● Challenges of maintaining a
healthy & safe workplace.
Core Health & Safety Principles• Use LEGO models to explain
the principles.● Building safe workplace
using LEGO landscape.
Communicate Health & Safety Matters● Relationship between parties
involved in Health & Safety (i.e. safety committee, workers, etc).
● Identify hazards & risks impact at workplace.
Raise level of Consciousness Using Guiding Principles● Comply with health & safety
policies and procedures.● Play emergence and look at
hazards & risk assessment.● Engage individual
committees.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Explain key challenges face by the business in lack of awareness on health & safety.
●Identify proper work safety instructions and wear suitable personal protective equipment in LSP landscape.
●Carry out hazard and risk assessment through playing emergence.
● Establish a safety culture in which employees themselves promote proper safety procedures on the job.
●Better awareness in hazards and risks
● Appropriate proactive actions to avoid high risk situations where others could be placed at risk.Duration : 2 Days
LEGO® Serious Play TM Workshop Series ( FUNDAMENTALS OF SAFETY )
Fundamentals of safety is an area of concern in
protecting workers’ safety while in employment. A
safe workplace practice can reduce the number of
injuries and deaths, property damage, legal liability
and missed time from work. Therefore, it is important
that new employees be properly trained and embrace
the workplace safety culture.Using the new “hands-
on” teaching methodology of LEGO®️ Serious PlayTM
and flexible approaches, create and adapt the
essential safety work habits.
Participants can expect a LEGO hands-on facilitation
session to a better safety.
Who should attend?
Anyone responsible with practical implementation of measures to promote and protect the safety and health of workers. Safety officers, executives and those within organizations concerned with safe work practices.
24
Course Outline Highlights
Foundation of Gamestorming● Background. ● The 7 P’s Framework.● Affinity Map.● Body-storming. ● Card Sort. ● Dot Voting. ● Empathy Map. ● Forced Ranking. ● Post-Up.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Explore a range of different games.
●Review and try out other games.
●Use visual language and draw basic understanding as a group.
● Establish games suitable for opening and can also be used as building blocks for larger activities.
●Enhance facilitation process.
● Increase confidence, commitment and turn ideas into action plans.
Duration : 1 Day
Gamestorming Workshop
Gamestorming is about following a whole set of
different methods and techniques to create and
deliver sessions, workshops, meetings and training
programs that achieve actionable outcomes. Games
allow us to create a special space where we follow a
set of rules and where we enter a shared world.
Games are about setting certain boundaries and
developing rules for interaction. Games can use
physical artefacts and can be strung together in a
whole series of activities that lead towards the end
goal.
Participants can expect a facilitated interactive
learning approach with short training programs
combining classroom and experiential learning
process.
Who should attend?
Anyone who conduct and participate in meetings and discussions, and whose input is required a problem solving and decision-making.
25
To deliver top-notch, high-quality workplace training, it’s
imperative that the in-house/internal trainers and
subject-matter-experts (SMEs) are set up for success.
Acquire the right knowledge, skill and attitude of a HRDF
Certified trainer. Our Train the Trainer programme is
designed to ensure the trainers are competent to deliver
their training based on quality standard set by HRDF.
This 5-‐Day Programme is the right pathway to become
HRDF Accredited Trainer and conduct training under the
HRDF Schemes.
Participants can expect fun and opportunity to develop
questions, session plans, resources and incorporate
adult learning techniques into their training. The trainer
guides and provides feedback to participants on areas of
improvement.
Who should attend?Anyone entrusted with training employees at work.Training is a large part of their job, or a full job functionwithin a structured assessment and training system.
HRDF Train -The -Trainer Certification Programme
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Discuss principles of adult learning.
●Conduct TNA for specific client groups .
●Design and develop a framework of competency based training.
●Organise, plan and conduct assessment.
●Deliver and facilitate interactive training session.
●Become a competent trainer within HRDF Certification*.
●Make training more relevant to the workplace.
● Promote transfer of knowledge and skills throughout the organisation.
●Results in better learner outcomes.
Duration : 5 Days +
Certification Assessment
Course Outline Highlights
Plan Adult Learning● Training and learning.● Adult learning principles .
Conduct Training Needs Analysis (TNA)● Define TNA.● Types of TNA.● TNA process.
Design Competency Based Training Programme● Competency based training.● Program requirements.
Conduct Competency Based Training Programme● Training methods and
resources.● Training support and
activities.
Assess Participant’s Competence● Types of assessment.● Assessment methods and
tools.
Successful participants of the HRDF 5-day Train–the–Trainer will be awarded a certificate of accomplishment. However, trainers who wish to conduct training under the various HRDF schemes are required to be HRDF accredited trainer.
27
*Terms and conditions apply.
A top-notch training has to be effective so that the
learner walks away from the session being able to
apply the skills taught. It’s imperative that people put
their learning into practice, therefore, positively
impacting their role and the wider organization.
Learn to objectively analyze the impact of training, to
work out how well participants learned, and to
improve their learning in the future. While a powerful
standalone session, this course is also a strong follow
on to complete the Train-The-Trainer Certification.
Participants can expect fun and opportunity to
practise using real life examples, case studies and
group discussions. The trainer guides and provides
feedback to participants on areas of improvement.
Who should attend?Anyone entrusted with undertaking a structuredevaluation and conduct validation on assessment forROI in training.
Evaluation on Effectiveness of Training (HRDF)
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Explain needs and benefits of training evaluation effectiveness trainer.
●Describe training assessment levels.
●Perform data gathering for assessment.
●Conduct training evaluation based on tools.
●Skills in evaluating workplace-focused program.
●Valid assessment to add value to effectiveness at work.
● Raise progressional expertise in systematically evaluate training.
●Practical evaluation focuses on measuring business performance. Duration : 3 Days
Course Outline Highlights
Introduction to Evaluation● Training in the context of
business.● Effective evaluation of
training .
Key Evaluation and Assessment Concepts● Define training evaluation.● Why evaluate training?
Evaluating Process in Training Cycle● Apply training evaluation.● Evaluation targets.
Models in Planning an Evaluation● Plan evaluation.● 4 Levels of evaluation.
Measuring Business Performance● R.O.I. ● Business outcomes.
Methods of Monitoring Assessment Process● Change process.● Achievement of objectives.
Devising Assessment Tools for Monitoring● Methods of collection.● Recording training data.
28
Prime the innovation pump with the critical catalyst
of innovation—creative thinking. Harness the people
side of innovation, giving people the mindset and
toolset they need to recognize opportunities,
generate possibilities, develop solutions and
implement them. Learn to conduct a 1 Day Foursight
Mindset training in this 2 Days Certification that
shares the insight about thinking styles and how they
impact group energy, enjoyment and productivity in a
high-impact training.
Participants can expect fun and FourSight master
trainers to coach on how to use FourSight to
maximize impact as a trainer, consultant and
innovation practitioner.
Who should attend?Anyone working as innovation experts, HR and OD specialists, executive coaches, independent trainers, educators and team leaders who are looking for a new tool to facilitate creativity and innovation in teams and organizations.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Master change as a process for innovation.
●Use a common language of innovation.
●Perform structured process, and practical tools for collaboration.
●Relate the Thinking Profile results for individuals to productivity and effectiveness.
●Become a certified FourSight Mindset Trainer.
●Skills from best-practices for debriefing the FourSight Thinking Profile assessment with individuals, groups, and teams.
●Deliver valuable innovation insight.
● Equip to deliver FourSight to individuals and groups. Duration : 2 Days
Course Outline Highlights
Introduction to Foursight Thinking and Mindset Certification.
Learn to train a FourSight “Innovation Mindset” workshop.
Post- certification support from IRS Training comes with:● Mindset: Presenter guide.● Directions for running
course activities.● Teach back with feedbacks.● Follow up group coaching
webinar.● 1 to 1 coaching session
Foursight - Mindset Certification
29
An innovative organization has both managers and
staff learned about working in new ways, with new
expectations and with different thinking. Gain the
tool set and skill set necessary for innovation to
become a reality in any team. a follow-up to the
Innovation Mindset course, learn to conduct a 1 Day
Foursight Toolset training in this 2 Days Certification.
In this highly interactive workshop, participants will
be introduced to the tool set and skill set necessary
for innovation to become a reality in the workplace.
Participants can expect fun and FourSight master
trainers to coach on how to use FourSight to
maximize impact as a trainer, consultant and
innovation practitioner.
Who should attend?Anyone working as innovation experts, HR and ODspecialists, executive coaches, independent trainers,educators and team leaders who are looking for anew tool to facilitate creativity and innovation inteams and organizations.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Discuss creative thinking principles.
●Apply the FourSight Toolset System to support creative problem solving and drive innovation .
●Promote the development and growth of new ideas and creative solutions.
●Become a certified FourSight Toolset Trainer.
●Gain clarity around why creativity and innovation are key contributors to high performing organizations.
●Learn one of the most widely adopted and thoroughly researched creative process models in the world.Duration : 1 Day
Course Outline Highlights
Introduction to Foursight Toolset Certification.
Learn to train a course that helps participants move past their innate thinking preferences and build skills that will help them clarify, ideate, develop, and implement so that they can perform and collaborate effectively at each stage of the creative process.
Post- certification support from IRS Training comes with:● Innovation Toolset:
Presenter guide.● Directions for running
course activities.● A starter training pack for
up to 10 participants.● Foursight poster set.● Process cheat chart.● Teach back with feedbacks.● Follow up group coaching
webinar.● 1 to 1 coaching session.
Foursight - Toolset Certification
30
Course Outline Highlights
Introduction to LSP● History of the LSP
methodology.● Experience and learn the
LSP methodology.
LSP Methodology and Its Standard Applications● Standard applications for
LSP.● Core process and the
application techniques.
Theories Underpinning LSP Methodology● Understand the key learning
concepts.● Use the LSP method to
demonstrate the concepts.
Develop and Facilitate workshops using the LSP Methodology● Critical parts of the LSP
methodology and applications.
● Recognize a group attending a real engagement.
Practice Designing Customized Applications of the LSP Methodology● Design a segment of a
workshop.● Demonstrate the power of
the LSP methodology.
Known as a science-based process, LEGO®Serious
PlayTM (LSP) draws on extensive research from the
fields of business, organizational development,
psychology and learning. Gain the results and
sustainable impact of a workshop directly tied to the
quality of the facilitation to deliver full value. Learn
about LSP as a facilitated process and master all
aspects of the method and successfully implement
the method.
Participants can expect fun and a hands on
opportunity to design a customized workshop using
the method. LSP master trainers will coach on areas
of improvement.
Who should attend?Anyone with strong interest in facilitation. Priorexperience with facilitation is not a prerequisite. Theprogram is appropriate for facilitators, team/projectleaders, trainers, educators, learning anddevelopment specialists, consultants, coaches,educators, researchers as well as in-house trainers.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Design and facilitate workshops with the LEGO® Serious PlayTM method.
●Apply insights into how the theories impact the flow of the LSP workshop.
●Facilitate a LSP workshop that enhances innovation and business performance.
●Become a certified professional facilitator of LEGO® Serious PlayTM to develop and facilitate meetings and workshops.
●Gain hands-on experience, theory and application ideas.
●Customise use of LEGO® Serious PlayTM methodology in an organisation.Duration : 3 Days
LEGO® Serious Play TM Facilitator Certification
31
Course Outline Highlights
Introduction and Readiness to Learn● Expectations.● The business case for ROI.● Overview of the ROI
Process.
Business Alignment• Objectives at higher levels.• Data collection plan.• Collecting data during
programs.
Guiding Principles• Isolating the effects of
programs.• Team presentations to
executives.
Converting Data to Money● Costs/ROI.● Intangible benefits.● Case application.
Communication of Results● Implementation of the ROI
MethodologyTM.● Individual project planning.
Measure the value of projects and programmes of all
types – down to the financial return on investment
(ROI). The ROI MethodologyTM, a systematic approach
to program evaluation, is proven to deliver accurate
and credible results. This 5 days’ standard approach to
ROI Certification happens within a comprehensive
learning experience delivered in a classroom
environment. Upon demonstrating competency in
applying the ROI MethodologyTM, some participants
will join an elite group of professionals with the
designation of Certified ROI Professional® (CRP).
Participants can expect fun with pre-work to help
prepare for ROI Certification and learning sessions as
well as a workbook, tools, templates, books, and job
aids.
Who should attend?
Anyone needing skills to measure the impact of learning and performance improvement programs. Individuals required to demonstrate the ROI and business impact such as human resources, quality, process improvement, organizational change, and technology implementation will also benefit.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Translate intangible benefits into monetary values.
●Apply the ROI MethodologyTM to a program in own organization.
●Measure the contribution of a variety of performance improvement programs.
●Achieve the designation of Certified ROI Professional (upon successful completion of the impact study).
●Demonstrate ability in conducting an impact study.
●Sought-after skills that are more credible and valuable to organization’s executives.Duration : 5 Days
ROI Institute Certification® - Phillips ROI MethodologyTM
32
Course Outline Highlights
The SMDP was designed specifically to address the challenges you will face as a business leader. An experiential learning programme that strengthens talent value chain and draw on real life experience of its diverse group of participants.
Keeping themes current, the focus targets on mastering digital leadership, change management, agile way of strategic thinking, business sustainability, innovation, productivity and efficiency.
Programme activities include training support, onsite visitation, access to CEO alumni, expert knowledge sharing, and others. One highlight is SMEs CEO Industry Forum sharing the secrets about the ways of how CEO and Industry Leaders conduct their businesses.
Aimed to build progressive and dynamic leaders, the programme outline is subject to latest enhancements by the organizer. Hence, contact IRS Training for more details.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Demonstrate ability to link technological strategic action to the broader business direction.
●Understand the challenges and potentials of latest development and technological changes.
●Rationalize and think strategically to create a pathway for business growth.
● Address the challenges faced as a business leader.
●Complete knowledge gaps by building up to expert-level coursework.
●Manage organisation in this era of globalisation and technological disruption.
Duration : 5 Days
The CEO Program Sydney Graduate School of Management, Western Sydney University, Australia
CEOs and Business Owners need to be innovative and
make competitive strategy in managing their
organisation in this era of globalisation. The advanced
leadership development program has both practical
and classroom experience to equip delegates with
analytical, strategic, leaderships, and innovative skills
in designing and charting the direction of their
organisation. The Sydney Graduate School of
Management (SGSM) specially put this program for
the Asia CEO’s. Whether you are climbing the
corporate ladder, building your own business or taking
a not-for-profit to the next level, this program can help
you to achieve your aspirations.
Who should attend?
Upper management teams, CEO, Managing Directors, GM, Senior Managers and anyone responsible in leading organizations through technological transformation amidst setting new strategic directions towards innovative growth.
34
Course Outline Highlights
Leverage IRS Training’s unique customization approach of research based theories with proven industry practices for developing leadership at all levels of your organization.
Clients often build on the experience and results of initial programs by engaging in multi-phase, multi-year, intensive solutions. Research-centric content is continuously evolving to focus on the issues that matter the most in today’s global frontier.
Experience positive changes in behavior related to negotiation, influence, communication , and greater self-awareness. Obtain personalized feedback using a variety of validated assessment tools as well as post-program assessment and coaching to ensure continued professional development.
Aimed to build progressive and dynamic leaders, the programme outline is subject to latest enhancements by the organizer. Hence, contact IRS Training for more details.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Bridge the gap between senior management and the front line.
●Lead across organizational or geographical boundaries.
●Solve complicated problems and take wise action in complex, rapidly changing conditions.
● Engage in a dynamic process of building and extending leadership capacity throughout the organization.
●Address individual and organizational leadership development needs simultaneously.
●Establish systematic, integrated leadership development practices within the organization.
Duration : 5 Days
Customized Leadership Development Programmes
Demanding jobs and roles at work necessitate a clear
understanding of one’s own leadership style. Clarity
around development goals is imperative for success.
Customized leadership development services allow
organizations to develop the leadership competencies
and culture needed to meet specific challenges and
business realities. Tailor a solution specific to unique
strategies, cultures, people, and business challenges.
Participants gain vital business skills to lead and
manage successfully with influence, communication,
thinking, acting systemically, self-awareness,
resiliency, and change agility.
Who should attend?
Mid-to-senior level leaders who lead other managers, operational, group or department managers, or leaders who work up, down and across the organization.
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Executives identified that a talent management
strategy is the second most critical strategy (only
behind an operational strategy) for business success.
Seize the opportunity to weave high performance
talent management strategy and operations with
human performance technology to drive business
results. Showcase organization’s commitment to
recruit, retain, and develop talented staff members.
Learn to accelerate talent management initiatives to
gain a competitive edge in the market together with a
powerful employer brand.
Our partners gain hands-on knowledge and skills to
attract, hire the best and the right employee, retain
them with a focus on a proven and practical talent
methodology.
Who should attend?
Anyone required to elevate talents or employees like HR Managers, Talent Managers, Recruitment Officer, HR Executive, HR Practitioners, Line Managers, and Supervisors.
Course Outline Highlights
Work with IRS Training to increase talent engagement with a customized approach to workforce planning, talent acquisition, talent development, performance management, and organizational culture change. Leverage on IRS Training’s unique customization approach of research-based theories with proven industry practices to manage talents at all levels of your organization.
Clients often build on the experience and results of initial programs by engaging in multi-phase, multi-year, intensive solutions. Research-centric content is continuously evolving to focus on the most current and crucial talent management agenda that matters the most in today’s global frontier.
Experience a human capital management excellence to learn, diagnose, and build leading-practice talent management. Hence, contact IRS Training for more details.
☆Course Benefits✓Learning Outcomes
IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia
Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com
●Leverage talent management to impact business results.
●Create high-performance talent management that makes a business difference.
●Share ideas, challenge thinking, and discuss best industry practices.
● Chart critical next steps in evolving talent management to a people strategy.
●Accelerates business performance in a dynamic and measurable way.
●Establish systematic, integrated talent management practices and dig deep into the execution tools and plans within the organization.
Duration : 5 Days
IRS Training Talent Acceleration Centre ( TAC )
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TRAINING
Our Training Division specializes in the internationally renowned
creativity courses of Edward de Bono’s Thinking Systems™, i.e.
Six Thinking Hats®, Lateral Thinking™, Power of Perception™,
Simplicity™ and the latest Six Value Medals™.In addition to
offering Competency based trainings, IRS is equipped to provide
internationally accredited programmes such as LEGO ® Serious
Play ™ Training Methodology, Game Storming and also courses
under the Australian Qualification Framework namely Frontline
Management in Business and Certificate IV in Human
Resources.
PRODUCT
The Product Division publishes all-in-one cost effective Train-the-
Trainer Packages and certifies trainers with license to use these
packages. We also had published books written by our Principal
Consultant, Dr Alex titled:
-Edward De Bono Methods – Application in Malaysian Context
-Want to Stay Ahead – How to Create a Creative Thinking
Organization.
CONSULTANCY
Apart from this, our Consulting Division provides a unique web-
based assessment service of Creative Process Inventory (CPI),
Lateral Thinking Techniques (LTT), Organisational Creativity
(OC) and last but not least, consultancy services for Competency
based Training Needs Analysis (TNA).
SPECIALISED SOLUTIONS
IRS is also specializing in setting up training centre, learning
academy for initial set up, designing of curriculum, training or
trainers to training system and many customized programmes.
IRS Training Services and Solutions for Human Resources Development