Cori Nastro J. Deckard Service Consultant Certified Technician · 3/7/2016 VIN # License # 1G6DM577X80126967 Odometer 138,782 Engine Type 3.6L V6 7 DOHC (MFI) Model Cadillac CTS Year

Cori Nastro

Y O U R V E H I C L E

Date

3/7/2016

License #VIN #

1G6DM577X80126967

Odometer

138,782

Engine Type

3.6L V6 7 DOHC (MFI)

Model

CTSCadillac

MakeYear

2008

O U R V A L U E D C U S T O M E R

Service Consultant

J. Deckard

Certified Technician

Additional Information

Recommended Services

Package Results

Original Customer Requests

Table of Contents...

Original Customer RequestsThe following is what you requested we perform or investigate regarding your vehicle:

A. 108 POINT INSPECTION (THEFT GUARD, NITRO, STATE, BADGING, SHOP SUPPLIES.)

THEFT GUARD, NITRO, STATE, BADGING, SHOP SUPPLIES.

B. PRDUCT SAFETY - UNINTENDED IGNITION KEY ROTATION

C. RECALL #09104

Multi Point Inspection Pre OwnedPackage ResultsFailed Task Observation Recommendation Done

Inspect/measure left front brakepads/shoes

2/32" (1.587 MM) Replace front brake pads andresurface rotors

Inspect/measure right front brakepads/shoes

2/32" (1.587 MM) Replace front brake pads andresurface rotors

Inspect windshield wiper blades Found wiper blades to be wornout

Replace windshield wiper blades

Check taillight, turn signal, sidemarker, and license plate lights

Found burned out license platebulb

Replace license plate bulb

Crest Cadillac

2701 N. Central Expressway Plano, TX ● (972) 578-7511 ● www.crestcars.com21024769

Failed Task Observation Recommendation Done

Inspect onboard diagnosticssystem (check engine light)

Found check engine light to be on • FOUND DTC P0300, NEEDSTIMING CHAINS• FOUND DTC P0496 PURGESOLENOID STUCK, REPLACESOLENOID• FOUND DTC P0161 02SENSOR B2,S2 REPLACE• FOUND DTC P0128THERMOSTAT NEEDSREPLACED

Cautioned Task Observation Recommendation Done

Inspect/measure left rear tire treaddepth

6/32" (4.762 MM)

Inspect/measure right rear tiretread depth

• 5/32" (3.967 MM)• Found tires to be out of balance

Balance all four tires

Inspect/measure left front tiretread depth

6/32" (4.762 MM)

Inspect/measure right front tiretread depth

• 7/32" (5.554 MM)• Found tires to be out of balance

Balance all four tires

Inspect/measure left rear brakepads/shoes

5/32" (3.967 MM)

Inspect/measure right rear brakepads/shoes

5/32" (3.967 MM)

Check steering gear assembly • Found leaking rack and pinionunit• RECOMMEND ALIGNMENTWITH REPAIR

• Replace rack and pinionassembly• Perform alignment

Inspect battery terminals/cables Found battery to be dirty and inneed of service

Service battery

Inspect air cleaner element Found air cleaner element to bedirty

Replace air filter element

Check engine oil level/condition Found engine oil to be dirty Change engine oil and filter

Inspect body for damage, dings,and dents

Found body damage Send to body shop

Check power locking systemoperation

• Found left rear power door lockto be inoperative• Found right rear power doorlock to be inoperative

• REPLACE L/R DOOR LOCKACTUATOR• REPLACE R/R DOOR LOCKACTUATOR

Inspect cabin air/HEPA filter (ifequipped)

Found cabin air/HEPA filter to bedirty

Replace cabin air/HEPA filter

Crest Cadillac


Cautioned Task Observation Recommendation Done

Inspect rear shocks and struts;check operation

Found shocks/struts to be leaking Replace rear shock absorbers

Check engineperformance/smooth acceleration

Found throttle body to be dirty Clean and service throttle body

Passed TasksVisually inspect EVAP system Inspect catalytic converter Inspect exhaust system heat shields

Inspect exhaust system for leaks,damage, and loose parts

Inspect inner fenders and mud guards Inspect under car splash shields

Inspect frame and chassis Inspect lug nuts/wheel studs Inspect rims for damage

Check tire pressure Inspect brake calipers and wheelcylinders

Inspect brake hoses and lines

Inspect rear brake drums/rotors Inspect front brake drums/rotors Check rear sway-bar links and bushings

Check rear suspension bushings Check rear strut/shock mounts Check front strut/shock mounts

Check front sway-bar links and bushings Check control arm bushings Check/lubricate tie-rod ends

Check/lubricate ball joints Check rear wheel bearings for noise/play Check front wheel bearings fornoise/play

Inspect u-joints and driveline slip-joints Inspect rear axle CV joints and boots Inspect torque mounts

Inspect engine mounts Inspect automatic transmission mountsfor damage

Check rear differential fluidlevel/condition

Check rear axle seals for leaks Check rear differential for leaks Inspect fuel tank, lines, and connections

Check power steering system for leaks Check engine for oil leaks Check cooling system for leaks

Check brake system for leaks Check automatic transmission coolerhoses for damage or leaks

Check automatic transmission for leaks

Visually inspect AIR system Visually inspect PCV system Visually inspect EGR system

Check alternator/charging system Check battery fluid level Inspect wiring harness and connections

Inspect fuel hoses, lines, andconnections

Inspect fuel injection system Check idle speed

Inspect ignition wires (spark plug wires) Inspect timing belt/balance shaft belts Inspect accessory drive belts

Inspect ABS diagnostic system (ABSwarning light)

Inspect brake booster Inspect radiator cap

Check electric cooling fan operation Inspect fan hub Inspect cooling system hoses

Check condenser cooling fan operation Inspect heater hoses Check windshield washer fluidlevel/condition

Check power steering fluidlevel/condition

Check engine coolant level/condition Check brake fluid level/condition

Check automatic transmission fluid leveland condition

Inspect/lubricate door latches andmechanisms

Inspect/lubricate sunroof and check forleaks

Check hazard light operation Check brake light operation Check back-up light operation

Inspect taillight, turn signal, and sidemarker assemblies for cracks/damage

Check headlight low and bright beam Inspect headlight assemblies forcracks/damage

Check seatbelts for normaloperation/condition

Inspect SRS system Check power seat operation

Crest Cadillac


Check windshield wiper/washeroperation

Check horn operation Check power window operation

Inspect rear window defroster operation Check air flow switching control (floor,dash vent, and defroster outlets)

Check blower motor operation (allspeeds)

Check air conditioning operation Check brake pedal travel/free-play Check dash and interior lights

Inspect SRS diagnostic system (SRSwarning light)

Inspect ABS diagnostic system (ABSwarning light)

Scan vehicle computer for fault codes

Inspect parking brakeadjustment/operation

Inspect front shocks and struts; checkoperation

Check rear differential for abnormalnoise

Check for abnormal enginenoise/vibrations

Check shift lock operation Check automatic transmission fornormal operation/shifting

Check cruise control operation(including resume)

Check starter/starting system Check ease of starting

Additional Observations Recommendation

DRIVER VISOR MIRROR LID DOES NOT STAYOPEN

REPLACE DRIVER VISOR

MULTIPLE CHIPS IN WINDSHIELD MULTIPLE CHIPS IN WINDSHIELD

L/F INSIDE DOOR HANDLE PLASTIC TRIMCRACKED

REPLACE TRIM PIECE

BACK SEAT CENTER ASHTRAY BROKEN REPLACE ASHTRAY ASSEMBLY

Our technicians recommend the following services for your vehicle.

Recommended Services

Original Customer Requests Status Cost Deferred ApprovedA. 108 POINT INSPECTION $178.00 X

THEFT GUARD, NITRO, STATE, BADGING, SHOPSUPPLIES. (THEFT GUARD, NITRO, STATE, BADGING,SHOP SUPPLIES.)

$300.00 X

B. PRDUCT SAFETY - UNINTENDED IGNITION KEYROTATION X

C. RECALL #09104 X

Subtotal $478.00 $478.00

Inspection & Additional Recommendations Insp Status Cost Deferred ApprovedFOUND DTC P0300, NEEDS TIMING CHAINS (Foundcheck engine light to be on) x Fail $2,565.84

FOUND DTC P0496 PURGE SOLENOID STUCK,REPLACE SOLENOID (Found check engine light to be on) x Fail $213.00

FOUND DTC P0161 02 SENSOR B2,S2 REPLACE (Foundcheck engine light to be on) x Fail $300.00

Crest Cadillac


Inspection & Additional Recommendations Insp Status Cost Deferred ApprovedFOUND DTC P0128 THERMOSTAT NEEDS REPLACED(Found check engine light to be on) x Fail $925.85

Replace front brake pads and resurface rotors (2/32" (1.587MM)) x Fail $299.99 See AI-14

Replace license plate bulb (Found burned out license platebulb) x Fail $65.00 See AI-17

Replace windshield wiper blades (Found wiper blades to beworn out) x Fail $65.00 See AI-24

Subtotal $4,434.68

Send to body shop (Found body damage) x Caution

REPLACE L/R DOOR LOCK ACTUATOR (Found left rearpower door lock to be inoperative) x Caution $418.87

REPLACE R/R DOOR LOCK ACTUATOR (Found rightrear power door lock to be inoperative) x Caution $427.87

Clean and service throttle body (Found throttle body to bedirty) x Caution $86.95

Replace cabin air/HEPA filter (Found cabin air/HEPA filterto be dirty) x Caution See AI-13

Balance all four tires (Found tires to be out of balance) x Caution $55.00 See AI-16

Service battery (Found battery to be dirty and in need ofservice) x Caution $55.00 See AI-22

Perform alignment (RECOMMEND ALIGNMENT WITHREPAIR) x Caution $135.00 See AI-29

Replace air filter element (Found air cleaner element to bedirty) x Caution $65.00 See AI-31

Replace rack and pinion assembly (Found leaking rack andpinion unit) x Caution $2,128.94 See AI-33

Change engine oil and filter (Found engine oil to be dirty) x Caution $99.99 See AI-36

Replace rear shock absorbers (Found shocks/struts to beleaking) x Caution $529.00 See AI-56

REPLACE DRIVER VISOR (DRIVER VISOR MIRRORLID DOES NOT STAY OPEN) Caution $190.99

MULTIPLE CHIPS IN WINDSHIELD (MULTIPLE CHIPSIN WINDSHIELD) Caution

REPLACE TRIM PIECE (L/F INSIDE DOOR HANDLEPLASTIC TRIM CRACKED) Caution $178.00

REPLACE ASHTRAY ASSEMBLY (BACK SEATCENTER ASHTRAY BROKEN) Caution $340.00

Subtotal $4,710.61

Totals, Taxes and Fees Cost Deferred Approved

Estimate Subtotal $9,623.28 $0.00 $478.00

Crest Cadillac


Totals, Taxes and Fees Cost Deferred Approved

shop fees

Tax

Estimate Total

see the "Additional Information" sectionFor "See AI-" items

** The following section may contain instructions for servicing various components of your vehicle. These arean overview of the process that will be performed by a skilled technician in our shop. They are not intended tobe a guide for a “do-it-yourself” operation.

Below is information we feel would help you better understand some of the reasons for taking preventivemaintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family.

Additional Information

The pollen filter is designed to filter out dust, pollen and other particles that wouldnormally make their way into your vehicle through the Heating, Ventilation and AirConditioning systems. Pollen filters work very well, but need to be replaced as part of ascheduled maintenance program. Restricted/dirty pollen filters put a strain on the blowermotor, which can cause it to be excessively noisy and fail prematurely. This kind ofstrain on a blower motor also can cause problems with the vehicle wiring and electricalsystem, due to the excessive amperage required for the blower motor to function.Replacing the blower motor can be very expensive on some vehicles.

Significance:

Dirty Pollen Filter

New Pollen Filter

AI-13

Access the pollen filter according to the vehicle manufacturer’s service information.Remove the pollen filter from its housing. Clean the housing of all dust and debris.Install the new pollen filter into its housing.

Operation Description:

Replace Pollen Filter

Advantage:

A clean pollen filter can be very effective at keeping dust, pollen, and other unwantedparticles from entering the interior of your car. Also, your blower motor will generate ahigher volume of airflow, boosting the efficiency and effectiveness of your Heating andAir Conditioning systems.

Crest Cadillac


This repair is all about safety. Your vehicle’s brake system is only as good as your brakepads and/or brake shoes. The safety of you and your family depends on your brakesystem working properly and stopping your vehicle - every time. Aside from the obvioussafety issues, neglecting the maintenance of your brake pads and shoes can cause thefriction material on your brake pads and shoes to completely wear out. This conditioncan leave your brake pad/shoe steel backing plates contacting the rotors/drums and willdestroy the drums/rotors leaving you with an expensive repair bill

Significance:

Damaged Brake Rotor(metal to metal contact

Installing New BrakePads

AI-14

Raise the vehicle on an approved automotive lift. Remove the wheels to gain access tothe brakes. (1)Disk Brakes: Remove the brake caliper and then remove the brake pads.Inspect the rotors for signs of damage or excessive wear. Replace or resurface the rotoras necessary. Inspect the brake caliper and brake hoses for damage and leaks. Replace asnecessary. Replace the brake pads. (2)Drum Brakes: Remove the brake drum. Removethe brake shoes. Inspect the brake hardware, wheel cylinders and hoses for damage.Replace as necessary. Inspect the brake drum for damage, or excessive wear. Replace orresurface the drum as necessary. Clean the brake drum and backing plate. Replace thebrake shoes. Reinstall the brake drum. Adjust the brakes as necessary. Reinstall thewheels and torque the lug nuts to the vehicle manufacturer’s specifications.


Replace Brake Pads/Shoes

Advantage:

There are no shortcuts when it comes to your vehicle’s brakes. Having a ProfessionalAutomotive Technician check and service brakes on a regular basis is essential to yoursafety behind the wheel. Maintaining your brake system by replacing your brake padsand shoes before they are completely worn out will help keep your brakes workingproperly and save you money by avoiding unexpected damage to your brake componentscaused by metal to metal contact.

Crest Cadillac


Under inflated tires can rob your vehicle of its fuel economy and performance. A tirethat is out of balance can cause a severe wheel vibration or shimmy. If this importantstep is omitted, tire wear will be uneven and you will have to replace the tires far morefrequently than tires that are rotated and maintained according to a vehicle maintenanceschedule. Automotive tires take a lot of punishment and require very little servicing inreturn. Regular tire rotation and balancing is a very cost effective preventativemaintenance procedure.

Significance: Irregular wear due totire imbalance.

Dynamic Tire BalancingEquipment.

AI-16

Carefully lift the vehicle on an approved automotive vehicle lift. Adjust the air pressurein all of the tires. Visually inspect the condition of the tires at this time. Remove all ofthe wheels and balance them on a dynamic spin balancer. Reinstall the tires on thevehicle in accordance with manufacture’s rotation pattern, and then torque the wheellugs to secure wheels to vehicle following the recommended torque procedures.


Rotate and Balance Tires

Advantage:

The tires on your vehicle are the only thing between you and the road surface. You havea lot "riding" on your tires in terms of safety and performance. Make tire rotations andbalancing a regular part of your vehicle’s scheduled maintenance program. Enjoy thebenefits of a smooth ride, better handling, and improved fuel economy.

All vehicles have lighting systems for safety, and to adhere to State and Federal trafficlaws. These important components allow you to see the road in front of you at night andallow other vehicles to see you coming. Replacing burned out light bulbs is an importantservice task. The cost is normally less than the inconvenience and can help prevent youfrom receiving a traffic citation.

Significance:

Examples of Burned OutBulbs

New Light Bulb

AI-17

Perform a function test of entire lighting system. Visually inspect the headlamps, highand low beams, hazard signals, turn indicators, parking lights and brake lights. Removeand install new light bulbs as needed to repair inoperative vehicle lamps.


Replace Burned Out Bulbs

Advantage:

The vehicle lighting system is an important safety feature of your car. Replacing burnedout light bulbs is an inexpensive way to ensure that your driving experience is a safe one.

Crest Cadillac


The battery is the heart of your vehicle's electrical system. Neglecting the battery canresult in your vehicle not starting when you need it most. If battery cable ends areneglected, corrosion can make its way into the battery cables causing a high resistancecondition that will cause starting problems and can cause other problems with yourvehicles electrical system that can be expensive to repair.

Significance:

Corroded Battery CableTerminal

Clean, MaintainedBattery Cable Terminal

AI-22

The first step is to remove the negative battery cable. Next remove the positive batterycable. Clean all corrosion and dirt from the battery top and case. Clean the batteryterminals and battery cable ends with a terminal cleaner tool and battery cleaningsolution. Remove the battery service caps and top off the cells with distilled water asnecessary. Replace the caps. Reinstall the positive battery cable. Reinstall the negativebattery terminal last. Coat the terminals and battery cable ends with anti-corrosivetreatment.


Service Battery

Advantage:

A clean, well maintained battery will last longer and perform better than a neglected one.Additionally, it will help ensure that your engine will start when you need it to most.Keeping your battery serviced ensures that your vehicles electrical system will continueto work properly.

The ability to drive safely interests all of us. Having a clean windshield is a necessity forsafe driving. Most driving decisions are dependent on the driver having a clear view ofthe road ahead. Worn or torn wiper blades do not effectively clean the windshield, and adirty windshield can obstruct the drivers view, possibly resulting in an accident.

Significance:

Impaired View FromWorn Wiper Blades

New Wiper Blades.

AI-24

Remove the wiper blades from the wiper arms following the vehicle manufacturer'sinstructions (found in the owner's guide). Install new wiper blade assemblies onto thewiper arms. Thoroughly clean the windshield.


Replace Windshield Wiper Blades

Advantage:

Most wiper blade manufacturers recommend replacing your wiper blades every 6 monthsor 6,000 miles. Something as simple and as inexpensive as replacing your windshieldwiper blades will make your driving experience for you and your family a safer one.

Crest Cadillac


Vehicle suspensions can wear with age and repeated heavy use. Rough road surfaces andan occasional pothole can change the vehicle’s wheel alignment. A wheel alignment canimprove your steering control and overall vehicle handling. It can also help preventabnormal tire wear by bringing the vehicle suspension components back to the vehiclemanufacturer’s specifications. This important step will keep your vehicle driving theway it was designed to. Keep in mind that a vehicle alignment is necessary any time aworn suspension part is replaced.

Significance:

Abnormal Tire wearFrom a Vehicle that is

out of Alignment.

A Wheel alignmentbeing Performed.

AI-29

Inspect the front and rear suspension components for any signs of wear or damage.Using wheel alignment equipment, adjust the suspension and wheels to the vehiclemanufacture’s specifications.


Perform Wheel Alignment

Advantage:

Even slightly worn suspension components can affect the vehicle's wheel alignment.This can lead to premature wear of tires and reduce overall vehicle comfort and safety. Avehicle with worn out suspension parts can be unsafe to drive. Maintaining your vehiclesuspension and performing regular wheel alignments along with tire rotation can helpkeep your vehicle safe and reliable.

A dirty or clogged air filter can affect the fuel economy and overall vehicle performance.Both Diesel and Gasoline powered engines are designed to maintain a specific air/fuelratio. A restricted air filter can affect the way the engine maintains the correct air/fuelmixture. If the air filter is restricted, the fuel mileage and overall vehicle drivability candeteriorate rapidly.

Significance:Extremely

Dirty/Restricted AirFilter

New Air Filter

AI-31

Remove the Air Filter Element from the air filter housing. Clean the air filter housingand inspect the fresh air duct hose for damage, dirt or obstructions. Inspect the warm airintake hose for signs of deterioration. Replace as necessary. Install a new filter element,and then reinstall the air filter housing access panel.


Replace Air Filter Element

Advantage:

Replacing your air filter element is a quick and effective way to keep your enginerunning at its peak performance.

Crest Cadillac


The vehicle’s power steering system is an enclosed hydraulic circuit. Therefore, anyleaks can disable the system and reduce the performance of the power steering system.From a safety stand point, a power steering system failure on the road can result in adangerous situation, and possibly lead to an accident. Also, exposure to moist ambientair can damage power steering seals and internal components such as the pump, orsteering gear and significantly increase the price of the repair.

Significance:Power Steering Leak at

Pump

New Power SteeringPump Installed

AI-33

The first step is to perform a power steering function test. Conduct a visual inspection ofpower steering system to locate the source of the power steering fluid leak. Remove andinstall the new part or tighten the loose connection. Then top off the power steering fluidlevel and if necessary, bleed off any air that has entered the system.


Repair Power Steering Leaks

Advantage:

The vehicle’s power steering system is a very important component that is frequentlyoverlooked during service and maintenance. Repairing leaks in this system will extendits life, improve the power steering function, and greatly reduce the chance of a powersteering system failure.

Changing your engine oil and filter is the single most important vehicle maintenance thatyou can perform to ensure long engine life. Engine oil that is not changed when is shouldcan develop sludge which can cause serious engine damage in less than 15,000 miles.Today’s engine oils have additives and detergents that help to prevent sludge formation,but engine heat will eventually break down these additives so they can no longer protectyour engine. The solution is to change your engine oil and filter at the recommendedservice intervals to ensure that your engine runs reliably for many years.

Significance:

Sludge From Lack of OilChanges

Clean, MaintainedEngine Internals

AI-36

Raise the vehicle using a professional automotive lift. Position a drain pan under thevehicle's oil pan. Remove the engine oil pan drain plug. Allow all of the oil to drain (ithelps if the engine oil is warm prior to be drained). Reinstall the oil drain plug using anew oil drain plug gasket, and torque the drain plug to the vehicle manufacturer'sspecifications. Next, remove the oil filter from the engine. Lubricate the seal on the newfilter using clean motor oil. Install the new oil filter on the engine and tighten it tospecification. Then carefully lower the vehicle. Refer to the vehicle manufacturer’sservice literature, and then refill the engine with the correct amount of motor oilspecified by the manufacturer. Start the engine and allow it run for over 30 seconds. Shutthe engine off and check for any oil leaks beneath the vehicle. Then open the hood,locate the oil dipstick and check the oil level. Top off as necessary.


Change Engine Oil and Filter

Crest Cadillac


Advantage:

Changing your engine oil and filter at or before the factory recommended serviceinterval is the best way to protect your engine from premature wear or complete failure.Today’s modern engines commonly last far beyond 100,000 miles when they areproperly maintained with regular oil and filter changes. An oil and filter change is aninexpensive way to promote engine longevity and ensure good engine performance.

When a shock absorber wears out, your vehicle will bounce too much when going overbumps. It will also sway excessively when you go into a turn. Worn out shocks can leadto serious handling problems with your vehicle, and this presents a safety issue.Additionally, your vehicle may handle in an unpredictable manner. Worn out shocks willalso cause your tires to wear unevenly, greatly reducing the life of your tires. You shouldreplace your shock absorbers before they get to this point.

Significance:Uneven tire wear due toworn shock absorbers.

New Shock Absorber.

AI-56

Note: Shock absorbers should always be replaced in pairs. Carefully lift the vehicleusing an approved automotive lift. Remove the wheel that corresponds with the shockthat is going to be replaced. Follow the vehicle manufacturer’s service information andremove the shock absorber from the vehicle. Inspect the shock mounting points on thevehicle for wear or damage and make repairs as necessary. Install the new shockabsorber. Reinstall the wheel and torque the lug nuts to the correct torque specification.


Replace Worn-out Shock Absorbers

Advantage:

Replacing your worn out shock absorbers can greatly improve how your vehicle handles,making your vehicle more predictable and safer to drive. It will also prevent thepremature tire wear that is associated with worn out shock absorbers.

Crest Cadillac


Documents

Cori Nastro J. Deckard Service Consultant Certified Technician · 3/7/2016 VIN # License # 1G6DM577X80126967 Odometer 138,782 Engine Type 3.6L V6 7 DOHC (MFI) Model Cadillac CTS Year