Copyright © 2010 Callbox. All rights reserved.. CALLBOX SALES AND MARKETING SOLUTIONS for medium-sized and large enterprises through TeleMarketing Lead

Copyright © 2010 Callbox. All rights reserved.


CALLBOX SALES AND MARKETING SOLUTIONS

for medium-sized and large enterprisesthrough

TeleTeleMarketingMarketing

Lead ManagementLead Management

OnlineOnlineMarketingMarketing

DataDataServicesServices


INDUSTRIES WE SERVE


Industries We Serve

Software Products

IT Products and Services

Advertising Services

Financial Services

Merchant Services

Education and Training

Healthcare

Commercial Cleaning

Other Industries

Logistics, Real Estate, Travel, etc.


MAJOR CLIENTS


Over 6,000 companies served around the worldMajor Clients


AWARDS

Top Outsourcer Awards (Contact Center World)

• Top Outsourcer of the Year

• 1st in Percentage Growth of Sales Revenue

• 2nd in Number of Business-to-Business Agents

Top 50 Teleservices Agencies Ranking(Customer Interaction Solutions Magazine)

• 12th in the US Market

• 10th in the International Market

Based on the number of billable teleservices minutes completed in the past year


RECOGNITION

2010 Leading Providers of Outsourced Sales and Marketing Services (The Black Book of Outsourcing)

• Listed as a Top SMO Service Provider based on Customer Satisfaction Ratings

• Recognized for Excellence Across Nine Performance Criteria


OUR SERVICES


• Web Design

• Search Engine Optimization (SEO)

• Social Media Marketing

• Appointment Setting / Lead Generation

• Event Telemarketing

• Telephone Survey

CREATE sales opportunitiesWith

TELEMARKETINGTELEMARKETING

Our Services

CAPTURE more leads onlineWith

ONLINE MARKETINGONLINE MARKETING

• Targeted Call Lists• List Management (Data Validation, Data

Cleansing, Database/Client Profiling)

CONTACT decision makersWith

DATA SERVICESDATA SERVICES


TELEMARKETING


The Callbox Process

8

Notice ofAward of ContractCalling can begin within 2 weeks.

1

Kick-Off MeetingWithin a Week of Award

2

Call Script DevelopmentDay after Kick-off

3

Product Training / Simulation CallsDay after Script Approval

4

Release of DatabaseWithin 3 Days of Kick-Off

5

Start of Calling CampaignWithin 7 Days of Database Approval

6Weekly Campaign ReportingPipelineCRM, Campaign Status

7End-of-Month Campaign Summary ReportingWithin 3 Days


Lead Qualification

Process

Identification of a Successful Call

Agent reviews Client's calendar prior to setting appointments. (for appointment setting only)

Lead QualificationQuality Analyst listens to

call recording.

Successful Calls that require additional information are tagged for follow-up. An agent corrects or gathers the additional information and the Lead is resubmitted for qualification.

START of Call Campaign

Send to Quality AnalystAgent tags success calls as

“For Lead Qualification" in the PipelineCRM.

Lead RegistrationSuccessful Call approved by

the QA appear in the PipelineCRM and on the

Client’s calendar.

Email Delivery/Web Pick-upPipelineCRM sends notification

email to the Client. Client follows email link to view successful calls

generated.


Campaign Specialist Research and Data Analyst Primary Agent On-Call Back-up Agent Quality Analyst 8 hours a day, 5 days a week, 22 business days Minimum Daily Call Volume: 150 Calls (3,300 calls per month) Script Development Database of company records, based on your specifications for:

- location- target industries- company size

Access to PipelineCRM

WHAT YOU GET PER SEAT


ONLINE MARKETING


Website Design and Search Engine Optimization Website Analysis

Keyword Research

Content Writing

On-Page Optimization

Offsite Optimization

Social Media Marketing


DATA SERVICES


Data Services

Database Validation/Verification

Data Cleansing/Scrubbing

Database/Customer Profiling

Targeted Call List Creation


OUR APAC DATA WAREHOUSE


The Callbox Data WarehouseProfiled by Country – APAC Region

Over 1.5 Million Records


LEAD Management: PipelineCRM ©


• Real time reporting

• Private log-ins for each sales professional

• Event calendar

• Searchable contact history

• Managers can drill down to view any sales

professional dashboard and regional real time

campaign results

• Flexible results for both sales force and managers

• Alarms

• No "vendor lock."

• Export your data at any time


Contact UsUSA +1 888.810.7464UK +44 203.002.5986Australia +61 2.9037.2248New Zealand +64 9.9143122Singapore +65 6248.5023Malaysia +60 3.4264.6400Hong Kong +852 3.6786708

[email protected]@callboxinc.com

www.CallboxInc.com

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Copyright © 2010 Callbox. All rights reserved.. CALLBOX SALES AND MARKETING SOLUTIONS for medium-sized and large enterprises through TeleMarketing Lead