Callbox North America

Copyright © 2010 Callbox. All rights reserved.



• Largest B2B lead generation outsourcing company in the world

• More than 8 years of operation• Over 500 sales and marketing professionals

worldwide• Offices in the following countries: USA, UK,

Australia, Singapore, Malaysia, Hong Kong, New Zealand

Callbox Sales and Marketing Solutions


INDUSTRIES WE SERVE


Industries We Serve

Software Products

IT Products and Services

Advertising Services

Financial Services

Merchant Services

Education and Training

Healthcare

Commercial Cleaning

Other Industries

Logistics, Real Estate, Travel, etc.


MAJOR CLIENTS


Over 6,000 companies served around the worldMajor Clients


AWARDS

Top 50 Teleservices Agencies Ranking

• 12th in the US Market

• 10th in the International Market

Customer Interaction Solutions Magazine

Top Outsourcer Awards

• Top Outsourcer of the Year

• 1st in Percentage Growth of Sales Revenue

• 2nd in Number of Business-to-Business Agents

Contact Center World

2010 Leading Providers of Outsourced Sales and Marketing Services

• Listed as a Top SMO Service Provider based on Customer Satisfaction Ratings

• Recognized for Excellence Across Nine Performance Criteria

The Black Book of Outsourcing


OUR SERVICES


Our Services

• Appointment Setting / Lead Generation

• Event Telemarketing

• Telephone Survey

CREATE sales opportunitiesWith

TELEMARKETINGTELEMARKETING

CAPTURE more leads onlineWith

WEB MARKETINGWEB MARKETING

• Targeted Call Lists• List Management (Data Validation, Data

Cleansing, Database/Client Profiling)

CONTACT decision makersWith

SALES LISTSSALES LISTS

• Web Design

• Search Engine Optimization (SEO)

• Social Media Marketing


TELEMARKETING


The Callbox Process

8

Notice ofAward of ContractCalling can begin within 2 weeks.

1

Kick-Off MeetingWithin a Week of Award

2

Call Script DevelopmentDay after Kick-off

3

Product Training / Simulation CallsDay after Script Approval

4

Release of DatabaseWithin 3 Days of Kick-Off

5

Start of Calling CampaignWithin 7 Days of Database Approval

6Weekly Campaign ReportingPipelineCRM, Campaign Status

7End-of-Month Campaign Summary ReportingWithin 3 Days



The Call Campaign

Flow

Lead Identification / Appointment SettingAgent reviews Client's

calendar prior to setting appointments.

Lead QualificationQuality Analyst listens to

call recording.

Leads that require additional information are tagged for follow-up. An agent corrects or gathers the additional information and the Lead is resubmitted for qualification.

START of Call Campaign

Send to Quality AnalystAgent tags success calls as

“For Lead Qualification" in the PipelineCRM.

Lead RegistrationLeads/appointments

approved by the QA appear in the PipelineCRM and on the

Client’s calendar.

Email Delivery/Web Pick-upPipelineCRM sends notification

email to the Client. Client follows email link to view qualified leads

and appointments scheduled.


ONLINE MARKETING


Website Design and Search Engine Optimization Website Analysis

Keyword Research

Content Writing

On-Page Optimization

Offsite Optimization

Social Media Marketing


LIST SERVICES


List Services

Database Validation/Verification

Data Cleansing/Scrubbing

Database/Customer Profiling

Targeted Call List Creation


OUR GLOBAL DATA WAREHOUSE


The Callbox Data WarehouseProfiled by Country

Over 20 Million Records


LEAD Management: PipelineCRM ©


Home

Complete web-based CRM: • sales pipeline

update information and status upload proposals and related docs view history

• calendar and alarms

• task manager

• real-time activity tracker track agent's latest calls


Calendar

track appointments set by the Agent

block dates/times for personal appointments

view calendar of your individual sales team members.


Leads

search lead histories

export lead list


Reports

view charts and tables reflecting campaign progress

view full call histories

customize and download reports

Premium Features

• List Editor manage/edit/delete call list entries download current call lists

• Dataminer build targeted lists; filter by location,industry and business size


Contact UsUSA +1 888.810.7464UK +44 203.002.5986Australia +61 2.9037.2248New Zealand +64 9.9143122Singapore +65 6248.5023Malaysia +60 3.4264.6400Hong Kong +852 3.6786708

[email protected]@callboxinc.com

www.CallboxInc.com