F M M I n s t i t u t e S a r a w a k B r a n c h 1

Contents

VisionFMM Institute ProfileInstitute NetworkTraining SchemeCustomised In-House Programmes

Management and Personal Development• LeadershipandMotivation-EssentialSkillsforSupervisors• EffectiveSupervisoryManagementSkills• HabitsandPracticesofHighlySuccessfulPeople•ManagementSkillsforNewManagers• SixThinkingHATS• ThinkingOutsideTheBox&ProblemSolving

Human Resources and Industrial Relations• TechniquestoKeepEmployeesEngagedandMotivatedatWorkplace[NEW]

• DomesticInquiryProcedures• ConductingEffectiveTrainingNeedsAnalysis&EvaluatingTrainingEffectiveness

• EffectiveAbsenteeismManagement

Production, Operations and Logistics• EffectiveLogisticsManagement• EffectiveStockandInventoryManagement• OperasiStor&Gudang• IntroductiontoSupplyChainManagement• FundamentalofWarehouse/StoreOperations&Safety

Quality Systems and Productivity Improvement• LeadershipRoletowardsIndustry4.0• IntroductiontoGoodManufacturingPractices(GMP)&HACCPFoodSafetySystem

• QualityImprovementTechniquesforQC• PenerapanAsasTeknikKawalanKualitiDiTempatKerja• ISO9001:2015QMSInternalAuditor• ManagingEnvironmentalSustainabilitytowardPreservingTheEcosystem• ISO9001:2015Non-Conformity,CorrectiveActionandContinualImprovement

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FMM Institute SarawakTraining Calendar 2020

FMM’s Vision:

Making Malaysian industries globally competitive

FMM Institute’s Vision:

To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with

educational excellence in industry practices and technology in tandem with the nation’s surge towards developed nation status

FMM Institute’s Mission

To establish the FMM Institute as the centre of excellence to expand and diversify training and educational programmes and to offer

qualifi cations from certifi cate/diploma to degree and masters level

Our Quality Policy:

Total commitment to service excellence and quality

Appreciation

The FMM Institute

THANKYOU

would like to

for your continuous support

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Contents Contents

Maintenance and Technical• PredictiveandPreventiveMaintenanceforEffectiveMaintenanceMovingTowardsZeroFailures

• BuildingFacilitiesManagement,OperationandMaintenance• MaintenanceToolsandTechniquesforProactiveMaintenanceTowardsZeroFailures

• TotalProductiveMaintenanceforSupervisors• MainSwitchgear&Sub-SwitchboardMaintenance&Troubleshooting

Industrial Safety• TheIntroductionofCLASSRegulationsandGHS• NoiseManagementunderNewOSHNoiseRegulationandPPEatWorkplace[NEW]

• HotWorkSafety• BasicOccupationalFirstAidwithCPRandAEDCertification• HazardIdentification,RiskAssessmentandRiskControl(HIRARC)• OccupationalErgonomicsandManualHandlingatWorkplace• AccidentandIncidentPrevention,InvestigationRecordingsandAnalysisatWorkplace

• ConfinedSpaceAwareness[NEW]•WorkingSafelyatHeight• ChemicalExposure,Usage&Handling• OccupationalSafetyandHealthAuditing• BehaviourBasedSafetyForWorkers

Customer Service, Sales and Marketing• SuccessfulSellingSkills• HandlingCustomerComplaints• CustomerSatisfactionforQualityService[NEW]• BrandManagementWorkshop

Communication• BusinessWritingSkillsandEmailWritingEtiquette• PresentationSkillsandPublicSpeaking• EQDrivenCommunication&InterpersonalSkillsintheWorkplace• NegotiatingwithInfluenceandPersuasiontowardsaWin-WinSituation

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Certificate• FMMCertificateInBoilerman• FMMCertificateInSteamEngineer• FMMCertificateinSafetyandHealthOfficer

Training Schedule for Year 2020

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FMM Institute ProfileFMM Institute Sarawak OfficewasofficialyopenedonOctober1,2003locatedatLevel5(South),WismaSTA,No.26JalanDatukAbangAbdulRahim,93450Kuching,Sarawak.Ithastwotrainingroomthatcanaccommodatesatotalof36participants.WecoverthewholeregionofSarawaktomeetandmatchthetrainingdemandandtoprovideadequateknowledgeofindustrialskillsandmanagementtechniquesoftheindustry.

FMMInstitute,asubsidiarycompanyoftheFederationofMalaysianManufacturers,wasestablishedtoprovideindustry-relevantskillstrainingforthemanufacturingandservicessectorforthecontinuingdevelopmentofthehumancapital.ItwasincorporatedonJanuary12,1999.TheInstituteonaverageconducts1,000programmesandtrains18,000participantsinvariouscategoriesofprogrammesnation-wideannually.

Inlinewithitsprimaryobjectivetodevelopthepotentialsandenhancetheskillsofpersonnelateverylevelofindustry,FMMInstituteoffersawiderangeoffunctionalcorporatetrainingprogrammestocatertotheneedsofthemanufacturingandservicessectors.

Training programmes can be specially customised to meet the training needs ofindustriesandbeconductedonin-housebasis.In-houseprogrammesarepackagedtobecosteffectiveforcompanieswithnocompromiseonthequalityoftheprogrammesandthedesiredlearningoutcomes.

The Institute believes in lifelong learning. The range of Certificate and ProfessionalDevelopmentprogrammesofferedprovidestheopportunityforworkingpersonneltogainqualificationstoupgradethemselvesforcareeradvancement.

FMM Head Office ishousedinWismaFMMlocatedatBandarSriDamansara,KualaLumpurwithfully-equippedtrainingfacilities,includinganITlaboratoryandabusinessinformationcentre/library.FMMInstitutehasatotalof9BranchesandaRepresentativeOfficenation-wide.

FMM Institute – NetworkSarawak BranchLevel5(South),WismaSTA26,JalanDatukAbangAbdulRahim93450Kuching,SarawakTel:082-332784/787Fax:082-332785Email:fmmsarawak@fmm.org.myContactPerson:MsBeatriceakOliviaKada

Malacca BranchD3-4,PlazaJayamuda,JalanPelandukPutih(OffJalanOngKimWee),75300MelakaTel:06-2831639/2812827Fax:06-2838090E-mail:fmmmalacca@fmm.org.myContactPerson:MsChloeLeong

Eastern Branch(Pahang,Kelantan&Terengganu)B-8014,2ndFloor,SriKuantanSquare,JalanTelokSisek25000Kuantan,PahangDarulMakmurTel:09-5156858/6857Fax:09-5156855E-mail:fmmeastern@fmm.org.myContactPerson:PnNurulHanis

Penang Branch2767Mukim1,LebuhTenggiri2BandarSeberangJaya13700Prai,PenangTel:04-3992057/4901/7805Fax:04-3994863E-mail:fmmpenang@fmm.org.myContactPerson:MrYeohOoiHuat

Sabah Representative OfficeNo143,1stFloor,BlockQ,LorongPlazaPermai1AlamesraPlazaPermai,SulamanCoastalHighway88400KotaKinabalu,SabahTel:088-447580Fax:088-447570E-mail:fmmsabah@fmm.org.myContactPerson:MsFlorisaSangau

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FMM Institute – Network FMM Institute – NetworkNegeri Sembilan BranchNo123,JalanS2D31,CityCentreSeremban2,70300SerembanNegeriSembilanDarulKhususTel:06-6031616/26/27Fax:06-6031628E-mail:fmmnsembilan@fmm.org.myContactPerson:PnAlizaAhmad

Johor BranchNo1&3,JalanKencanaMas1/1TebrauBusinessPark,KawasanPerindustrianTebrauIII81100JohorBahru,JohorDarulTakzimTel:07-3577613Fax:07-3577617/7618E-mail:fmmjohor@fmm.org.myContactPerson:MsJessicaChu

Perak BranchNo1,LorongRajaDiHilir(OffJalanRajaDiHilir)30350Ipoh,PerakDarulRidzuanTel:05-5488660/550/770Fax:05-5488221/331E-mail:fmmperak@fmm.org.myContactPerson:MrMahinderSingh

Kedah/Perlis BranchNo2,LorongBLM1/4BandarLagunaMerbok08000SungaiPetani,KedahTel:04-4403273/628Fax:04-4426876E-mail:fmmkedahperlis@fmm.org.myContactPerson:PnMeezaHassan

Selangor & Kuala Lumpur BranchNo.8A,JalanPensyarahU1/28,HicomGlenmarieIndustrialPark,40150ShahAlam,SelangorDarulEhsanTel:03-55692950/4471/4171Fax:03-55692576Email:fmmselangor@fmm.org.myContactPerson:EnMohdAffisBinMohamad

Head OfficeWismaFMM,No.3,PersiaranDagang,PJU9BandarSriDamansara,52200KualaLumpurTel:03-62867200Fax:03-62776712/62756064/62761316Email:training@fmm.org.myContactPerson:MsOngLiChoo

Training SchemesHuman Resource Development Fund (HRDF)EmployerswhoareregisteredwithPembangunanSumberManusiaBerhad(PSMB)areeligiblefortraininggrantsthroughthevariousschemesavailableundertheHRDF.Theschemesareasfollows:

• SBL SchemeEmployers can claim reimbursement from HRDF upon completionof programme. However, approval from PSMB is required prior to commencement of programme by completing the SBL online application form. Traininggrantscanbeconsideredforalltypesoftrainingprogrammes(both in-house and external) for the retraining and skills upgrading ofemployeesrelevanttotheneedsofemployers.

• SBL-KHAS SchemeFMMInstitutewillclaimthecoursefeedirectlyfromtheemployer’saccountwithHRDF.However,approval from PSMB is required prior to commencement of programme by completing the SBL-KHAS online application form. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme.

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Customised In-House ProgrammesIn-House Training

FMM Instituteoffers training courses tobe conductedat yourpremiseondatesofyour choiceas in-house training. Thismodeof training is cost effectiveand canbecustomisedtomeetyourtrainingobjectives.

AllFMMInstitute’strainingprogrammescanbeofferedonin-housebasis.

ThebenefitsofFMMInstitutein-housetraining:•Customizedtomeetobjectives•Costeffectiveness•Enhanceteamdynamics•Experiencefacilitatorswithrelevantindustryexperience•Flexiblescheduling•Onsitepracticalsessions

AllprogrammesareclaimableundertheSBLschemefromPSMB.SelectedprogrammescanbeofferedundertheSBL-KHASscheme.

Popular In-House programmes:

Quality Systems and Productivity Improvement•FailureModeandEffectsAnalysis(FMEA)•StatisticalProcessControl(SPC)•SystematicOn-Job-Training(OJT)1:TrainingManualPreparation•SystematicOn-Job-Training(OJT)2:EffectiveTrainingandCoachingSkills•SystematicOn-Job-Training(OJT)3:EffectiveTrainingEvaluationTechniques•CompetentOJTTrainerModule4-PresentationSkills•ISO/TS16949:2009InternalQualityAudit•MeasurementSystemAnalysis(MSA)•TraintheTrainer•Awareness,UnderstandingandImplementationofISO9001:2015QMSRequirements•ISO/TS16949:2009Requirements•IATF16949:2016Awareness•UnderstandingandImplementingAPQPandPPAP•KaizenforContinuousImprovement•QualityControlTechniquesforQC•KursusKesedaranSistemPengurusanKualitiISO9001:2015

Customised In-House ProgrammesIndustrial Safety and Environmental Management

•ChemicalSafetyandIntroductionofCLASSRegulationsandGHS•ChemicalSafety,WasteandChemicalSpillageManagement•RolesandDutiesofanEffectiveOccupationalSafety&HealthCommittee•Step-by-StepProcesstowardsEffectiveComplianceofOSHA1994Regulations•MachineSafetyandLockoutTagout•IntroductionofCLASSRegulationsandGHS•HazardIdentificationRiskAssessmentandRiskControl(HIRARC)•OccupationalEmergencyFirstAidSkills&CPR•WorkplaceHearingConservation•TowardsTransformingSafetyandHealth•SafetyandHealthCommittee•PredictiveandPreventiveMaintenanceatWorkplace•MasteringSafeForkliftOperation•AccidentPreventionatWorkplace•UnderstandingErgonomicsintheWorkplace•BehaviourBasedSafety&PerformanceMeasurements•EmergencyPreparedness&Response,ChemicalSpills&FireDrill•SafetyandHealthlawsandRegulationsforManagement•BasicFireFightingCourse•HighRiskActivitiesIncludingWorkingatHeight,HotWorkandPermittoWork•ChangingTheWorkplaceSafetyandHealthCommittee•OccupationalFirstAid&CardiopulmonaryResuscitation(CPR)programme•OccupationalSafetyandHealthManagementSystem•HearingLossPrevention(HearingConservation)•AccidentPrevention&InvestigationatWorkplace•WorkplaceInspectionforWorkers•WorkingSafelyatHeight•ConfineSpaceAwareness

Supervisory and Motivational Skills•EssentialSupervisorySkills•BuildingDynamicLeaders•LeadershipSkillsforManagers•PositiveWorkAttitude•EffectiveSupervisoryManagementSkills•EffectiveWorkplace&Relationship–gettingThingsDone&HaveFunattheSameTime•ExecutiveSupervisorySkillsDevelopment•LeadersforTheNewEra:EmotionalIntelligence

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Customised In-House ProgrammesMaintenance and Technical

•Switchgear,Operation,Maintenanceandtroubleshooting•MainSwitchboard&Sub-Switchboard,MaintenanceandTroubleshooting•ElectricalMaintenanceandAudit•Predictive&PreventiveMaintenanceMovingTowardsZeroFailures

Certificate Programmes•FMMCertificateinBoilerman•FMMCertificateinSteamEngineer•FMMCertificateinSafetyandHealthOfficer•FMMCertificateinWarehouseManagement•FMMCertificateinInternalCombustionEngineDriver•FMMCertificateinProcurementandInventoryManagement

Communication & Clerical Development•EffectiveCommunicationSkillsatWorkplace•ExcellentTelephoneTechniques•EffectiveOfficeAdministration&ClericalSkills•InterpersonalSkillsattheWorkplace•EnglishforCustomerService•AnalyticalThinkingandProblemSolvingSkills•EnglishforProfessionalBusiness(Emailing,Memo&ReportWriting)•CustomerSatisfactionforQualityService

Operations, Logistics and Export Management•EffectiveStoreWarehouse&InventoryManagement•INCOTERMS2010•SupplyChainManagementSkills•WarehouseSafety•OperasiStor&Gudang•PerancangandanPengawalanInventori•SoreandWarehouseOperation•BankLetterofCreditOperations,IncotermsandTradeFinancing•EffectiveStockTaking&StockControl

Customised In-House ProgrammesHuman Resource and Industrial Relations

•MisconductInEmployment•MenanganiKetidakhadiran&PekerjaBermasalah•TrainingNeedsAnalysis&DevelopingCompetencyMatrix•Developing&WritingEffectiveKPIs•BehaviouralBasedInterviewTechniqueforEffectiveSelection•DraftingEmploymentContacts,HRLettersandDocuments

Management and Personal Development•CreativeThinkingandProblemSolving•StrengtheningYourSkillsInInfluencing,Persuasiveness&RapportBuilding•TheDelicateArtofGivingFeedback:AGuideforManagersandSupervisors•OfficeAdministration&ManagementSkills–WhatYouDoNotKnow

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Management and Personal DevelopmentDate : 16-17 January 2020Fees : FMM Members RM795 ; Others: RM954

Leadership and Motivation – Essential Skills for Supervisors

Skilled supervisors are an asset to any organisation. They are responsible for theperformanceandproductivityoftheirpeopleattheirworkplace.Beingeffectivemeansasupervisorcanspendmoretimeonpeopledevelopmentratherthanfire-fighting.This programme equips the supervisorwith the skills and techniques to become amore effective and productive supervisor. It is structured to refresh and stimulatemoreeffectivepracticesinordertomaximizetheoutputoftheworkers.

Objectives•Identifytheirjobandresponsibilitiesasaleader•Communicateeffectivelyastheysupervisestaff•Understandhowtomotivatetheirstaff•Useeffectivemeansofcommunications

Contents•Supervisors•Planning•Communication•Motivation• Leadership•Discipline

Who Should Attend :Supervisorsfromallindustries

Management and Personal DevelopmentDate : 30-31 March 2020Fees : FMM Members RM795 ; Others: RM954

Effective Supervisory Management Skills

Supervisionistheabilitytoinfluenceotherstoactinordertoachieveacommongoalandtousetheskillsandexperienceofteammemberstoworkproductivelytogether.Itisthenumber-onerequirementforpersonalandorganizationalgrowth.

Theabilitytosuperviseandleadeffectivelyisbasedonanumberofkeyskills.Theseskillsarehighlycriticalastheyinvolvedealingwithpeopleinsuchawayastomotivate,enthuseandbuild respect.Good leadersareanenabling force,helpingpeopleandorganizationstoperformanddevelop.

Objectives•Understandtheyasmanagement,theyhavetheresponsibilitytolead•Buildconfidenceinleadingpeople,withoutprejudice,indoingwhatshouldbedoneandnotwhattheyliketobedone•Learnthe2behavioralskillsofleadershipandhowtousethemattheworkplace•Understandaparadigmofleadingpeopleonthejob•Accepteachpersonasindividualsandbeabletomotivatethemtoperformprogressivelybetter•Superviseperformancethroughmanagingconsequences

Contents•ResponsibilitiesofSupervision•LeadershipInSupervision•Leadership1and2•EffectiveCommunicationSkills•SupervisingDifficultPeople•Supervising&MotivatingPerformance

Who Should Attend :AllStaff

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Management and Personal DevelopmentDate : 2-3 April 2020Fees : FMM Members RM795 ; Others: RM954

Habits and Practices of Highly Successful People

Self-motivationplaysanessentialroleinworkplace.Enjoyingownwork,theemployeewould automatically be intrinsically motivated which in turn would increase hisproductivityatwork.Successfulpeoplearewheretheyaretodayasaresultoftheirhabits.Yourhabitsdeterminefully95%ofyourbehaviour.Everythingthatyouareorthatyouwilleveraccomplishwillbedeterminedbythequalityofthehabitsthatyouform.Bycreatinggoodhabitsandbecominggoalorientedyoucanbecomesuccessfulandliveaprosperouslife.Thisworkshopwillhelpyoulearnnewwaystoorganiseyourtimetocultivatecertainhabitsandtechniquesobservedbymostsuccessfulpeoplein the world for amore productive life. It will also show you some techniques toremainfocusedtowardsyourgoalsatworkplace,personallifeandfinancially.It’stimetoexhalestale,old ideas.And, inhalenewinspirationfor joyful livingthatproducesqualityoutcomes.Standoutamongstotheremployeesandaccelerateyourpersonalproductivityandpotentialincomeover250%in12months.

Objectives•Abletotrainyourthinking,improveyourperseveranceandpatience,developyourcharacter•Abletoenrichyourselfandbuildupself-esteemandself-confidence•Abletoapplyprovenprinciplesofmotivationatworkplaceandpersonallife.•Abletotrainyourthinking,improveyourperseveranceandpatience,developyourcharacter•Abletoenrichyourselfandbuildupself-esteemandself-confidence

Contents•Module1 :Self-Motivation•Module2 :TacticstoBoostYourEnergy&Motivation•Module3 :5EssentialSelfMotivatingSkills•Module4 :Develop&NurtureMotivationtoChangeYourLife•Module5 :MotivationPsychologyTechniques•Module6 :MiracleofSelf-Discipline•Module7 :ClearThinkingVsFuzzyThinking•Module8 :GoalSetting•Module9 :TimeManagement•Module10:Courage

Management and Personal DevelopmentWho Should Attend :Managers, Assistant Managers, Engineers, Supervisors, Executives, AdministrativeStaff,SalesProfessionals,HRPersonnel,SalesExecutive,AnyonekeentoUnderstandLoyalty,MotivationandPositiveThinking

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Management and Personal DevelopmentDate : 18-19 May 2020Fees : FMM Members RM795 ; Others: RM954

Management Skills for New Managers

Managersprovideessentialsupporttotheemployees,whointurnproducegoodsorprovide services to thecustomers.Mostemployeesagree thatakey factor in theirlevelofjobeffectivenessandsatisfactionisthequalityoftheirmanagers.Whatdoesthat mean? Employees want a manager who can effectively manage people andresources to achieve the desired business results of their units. Your organizationshouldrecognizethateffectivemanagersarenotbornwiththeirskills;theydevelopthemovertimewithexperienceandtraining.

Objectives•Planandcontrolthedepartmentmoreeffectively•Guideandplanfortheirstaffdevelopment•Setmeaningfulyetchallenginggoalsfortheirdepartment•Understandtherolesandresponsibilitiesofamanager•Developseffectiveleadershipskills•Applyappropriatecommunicationtools

Contents•MakingYourMarkasANewManager•SettingGoalsandObjectivesForYourBusiness•ManagementPlanning:MasteringTheBasics•Staffing:HowtoHireandRetainGoodEmployees•ControllingOperationsandCosts•MultiplyingYourPersonalPowersThroughDelegation•HowToBecomeanEffectiveLeader•Communicating:BestWaystoImproveWriting,SpeakingandListeningSkills

Who Should Attend :NewManagerswhoareworkingtomaketheirorganizationsmoreefficient

Management and Personal DevelopmentDate : 6-7 August 2020Fees : FMM Members RM795 ; Others: RM954

Six Thinking HATS

TheSixThinkingHatsisasystematicmethodofthinkingthatwillhelpyousimplifytheprocessandshortenthetimeofeffectivedecisionmakinginanysituation.Thisprovenprogram has helpedmillions all over theworld unleash the power of theirminds.Imagine an environment where everyone becomes more productive in meetings.Thereismoreopencommunicationandteamworkwithintheorganization.Thereisathorough,efficient,andcreativeexplorationofideaswithaclearer,morepositiveandconstructive thinking.Management,employees,andclientsarebetterable tobuildaspiritofcollaborationandcooperation.Learningthismethodwillgreatlyenhanceandharnessthecollectiveintelligence,knowledge,andexperienceoftheorganizationteam.Whetherinworkorpersonallife,yourthinkingwillbeveryenriching.Attend.Thiswillbeoneofthebestdecisionsyou’llevermake.SixThinkingHatsistheproventechnique from Edward de Bono, the creative thinking guru. Variously referred toas6hatsor‘thesixhatsofthinking’,thecoursefocusesonenhancingthestructureof thinking so that group decisionmaking and idea evaluation can be dramaticallyimproved.

Objectives•Revolutionisegroupproblem-solving,savetimeandreachdecisionsquickly•Becomemoreobjectivewhenevaluatingideas•Facilitateproductiveandeffectivemeetings•Revolutionisegroupproblem-solving,savetimeandreachdecisionsquickly•Becomemoreobjectivewhenevaluatingideas•Bringpositivechangetoanorganisationinasimpleway•Expandyourthinking•Facilitateproductiveandeffectivemeetings

Contents•IntroductionToDeBono’sThinkingMethods•ExplanationoftheSixHatsinDetail•SixThinkingHatsandDecisionMaking•UsingSixThinkingHatsinMeetings•UnleashthePowerofYourMind•ThinkingOutsideTheBoxandCreativeProblemSolving•LearningToFacilitateandPresentWiththeSixHats•CreatingTheActionPlan

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Management and Personal DevelopmentWho Should Attend :Business Leaders, Decision-Makers, Strategic Planners, Management Teams,GovernmentOfficials,andotherswhomaywishtoimprovetheirthinkingpower

Management and Personal DevelopmentDate : 5-6 November 2020Fees : FMM Members RM795 ; Others: RM954

Thinking Outside The Box & Problem Solving

Inthesechallengingtimes,youneedtobethe#1solutionproviderinyourcompany-tosolveproblemswithconfidence&clarity.Thiscoursehasbeenspeciallystructuredtoincludeinteresting,workable,extraordinarytechniquestoenableyoutobreakoutofyourcomfortzonesandthinkcratively.

The tools taught here can help you to become more creative, think laterally andproducemoredesirablesolutions.Focusingon3mainmodels-CREATIVITY,THINKINGOUTSIDETHEBOX&PROBLEMSOLVING.Theyaredesignedtohelpyoudevisecreativeanddesirablesolutionstoproblems,spotopportunitiesthatyoumightotherwisemiss.

Objectives•Practicecreativethinkingmethodstogenerateideas&solutions•Leverageonyourcreativestrengths&transformyourTOBideasintopracticalbusinesssolutions•Turnexistingproblemsintoopportunitiesforgrowth•ApplyprovenTOBtechniquestopinpointproblems,identifyrootcauses,improvesystems/products/processes&achieveoutcomes•Learntospotopportunities,generatealternatives&userelevantmodels•Real-worldpractice:opportunityspotting/solutiongenerating•Select&makethebestdecisiongiventhespecificsituation•HarvesttheresultsofTOBtoincreaseoutput/productivity,generateusefulideas,improveperformance&designwaysforward

Contents•ThinkingOutsideTheBox–LightAtTheEndOfTheTunnel•Creativity&TopProcess–WhatHasToHappen•14StepsTowardsStimulatingACreativeEnvironment•CarryingOutThoughtExperiments–Provocation•ReadyToUseCreativePlatforms&MindPowerGames•2HighImpact,Exciting&RewardingGames•CreativeproblemSolvingProcess(CPS)•TechniquesForAnalysingEnvironment•TechniquesforIdentifyingProblems–TestingProbableCauses•DeployingYourDecision&DecisionAnalysis•HowtoImplementParallelThinking?

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Human Resource and Industrial RelationsDate : 20-21 February 2020Fees : FMM Members RM795 ; Others: RM954

Techniques to Keep Employees Engaged and Motivatedat Workplace

It is probably known that thebiggest problem facingmost of the corporate clientsthesedaysisconstantkeepemployeesmotivated.Itdoesn’tcomeasasurprisethatamotivatedemployeeissomeonewhoisthemostprogressiveincomparisontoanunmotivatedemployee.WiththecurrenttrendamongstGenXandYwhoconstantlyseekfornewopportunities,itisveryimportantforthemanagementtoconsistentlybeengagedwiththeemployeetomeettheirdemands.Thisrequiressomemasteryskillstobeawareofhumanpsychologyandhowkeepthemmotivatedforalongerperiodoftimeatthecurrentworkplace.Thisworkshopwillhelpsupervisorsandmanagersindeliveringtherightbalancebetweenaconfident,motivatedworkforceandaworkforcewhichisdriventoattaingoalsbyconstantlyengagingandkeepingthemmotivated.

Objectives•Definemotivation,andwhatparttheyplay•RealisetheimportanceofEmployeeMotivation•DeploydifferentmethodsofEmployeeMotivation•Enhancetheunderstandingofhumanpsychologyrelatedtomotivation•RecognisedifferentpersonalitytypesandhowtheyfitintoaplanforEmployeeMotivation.•SettingSMARTanddefinedgoals.•Ensuringthattheykeepthemselvesandemployeesmotivated.

Contents•Module1 :ThePsychologyofMotivation•Module2 :EncouragementStyles•Module3 :ReinforcementTheory•Module4 :usingtheExpectancyTheory•Module5 :Myers-BriggsPersonalityTyping•Module6 :GoalSetting•Module7 :SomeMotivationalTools•Module8 :MotivationintheWorkplace•Module9 :AddressingSpecificMoraleIssues•Module10:KeepYourselfMotivated

Management and Personal DevelopmentWho Should Attend :All managers, executives, supervisors, all support & admin personnel, sales &marketing,customerservice& frontdesk,PR, technical staff,engineers,productionstaff,QAstaff-ALLwhowantstolearntobeasolutionproviderfortheircompanies&tobeabletoprovidecreativeinput/ideasattheworkplace

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Human Resource and Industrial RelationsWho Should Attend :Human Resources, Managers, Assistant Managers, Team Leaders, Heads ofDepartments, Anyone keen to understand how to Keep EmployeeMotivated andEngaged

Human Resource and Industrial RelationsDate : 11 May 2020Fees : FMM Members RM583 ; Others: RM689

Domestic Inquiry Procedures

Adomesticinquirymustbe,conductedaccordingtotherightprocedures.Therearemultiplerolesneededforthedomesticinquiryprocess,suchasaninvestigationofficer,prosecutingofficer,chairmanofthepanelandpanelmembers.Thistrainingcoversthemultiplerolesinthedomesticinquiryprocessandemphasizesontherightprocedurestobe,followed.

Objectives•Toenhanceunderstandingofthelegalrequirements•Toensureeffectiveapplicationsofthelaw•Toconducteffectivedomesticinquiries•Toprepareproperchargesheets•Toestablishproperprocedures&courseofaction

Contents•Unit1:Misconduct•Unit2:OverviewoftheInquiryProcess•Unit3:DomesticInquiryProcedure•Unit4:Thehearing•MockDomesticInquiry–RolePlayExercise

Who Should Attend :AllHumanResourcepersonnel,alldepartmentheads,executives,officers,supervisors,whoeverneedstobeinvolvedaspanelmembersindomesticinquiryprocedures

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Human Resource and Industrial RelationsDate : 24-25 August 2020Fees : FMM Members RM795 ; Others: RM954

Conducting Effective Training Needs Analysis & Evaluating Training Effectiveness

This2-day,interactiveworkshoppresentsasystematicapproachtothebasicbuildingblocksinconductingtrainingneedsassessmentandevaluatingtrainingoutcomes.Astep-by-step procedure, including samplematerials for conducting a cost-effective,data based, legally defensible training needs assessment will be presented. Uponcompletionoftheworkshop,participantswillbeabletoprepare,initiateandconducta company-wide training needs analysis and evaluate its effectiveness for theirrespectivecompanies.

Objectives•Identifyorganisationalissuescurrentlyinfluencingthecompany’straining needs•Identifytheorganisation’strainingneedsthroughneedsassessmentwhichutilizesavarietyofdatacollectionmethodologiesincludingsurveys,focusgroupsandinterviews•ConductaneffectiveTNAtosuccessfullyidentifysuitableorganisational,functional/technical,personalbehaviouralcompetenciesandskillsrequiredtomeetorganisationalvision•Preparestrategictrainingplansfortheorganisationinordertoimprovecompetenceandachievemoreaccurateresults•DevelopamasterplanofrecommendationsforfuturetrainingstrategiesbasedontheTNAfindings•Analyzethestrengthandweaknessofthecurrenttrainingprocedures•Applythevariousevaluationtechniquesatkeystagesofyourtrainingimplementationplan•Establishaprocessandevaluationproceduretomanagethetrainingeffectiveness

Contents•Training&developmentBasics•TrainingNeedsAnalysis•TheFormalTNAProcess•ThreeLevelsofNeedsAssessment•TrainingNeedsAssessmentSteps•TrainingNeedsAssessmentTechniques•EvaluatingTrainingProgrammes

Human Resource and Industrial Relations•AnalysingThePresentQualityProcedureForTraining•UnderstandingWorkBasedCompetencyPlan(WBCP)asaBasisForMeasurement•MakingYourTrainingOutcomesVisible

Who Should Attend :Trainers, Managers, Executives, Human Resource Development Specialists, andotherswhomakedecisionsabouttrainingand involved inanalyzing,designing,andimplementingorganisationaltrainingplans.

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Human Resource and Industrial RelationsDate : 2-3 November 2020Fees : FMM Members RM795 ; Others: RM954

Effective Absenteeism Management

Absenteeismcostsmoney.ItisarampantphenomenonamongMalaysiancompaniesand it results inunnecessary costs.However, absenteeism is not anunmanageableproblem. It can be reduced by, good human relations and people managementstrategies.

Objectives•Manageanddealwithabsenteeism•Analyzeabsenteeism•Controlandreduceabsenteeism•Developcounselingskills•Usetheappropriatecounselingstrategy&styleindifferentsituations•Establisheffectivecounselingrelationships

Contents•Unit1:Absenteeism•Unit2:AnalysingAbsenteeism•Unit3:WorkBehaviourandWorkAttitude–AStudyofAbsentees•Unit4:TheChronicAbsenteeWorker•Unit5:HowtoControlAbsenteeism•Unit6:Counselling•Unit7:TheCounsellingProcess

Who Should Attend :Allsupervisors,lineleaders,executives,officers,HeadsofDepartments,anyonewhohassubordinates,humanresourcedepartment

Production, Operations and LogisticsDate : 10-11 February 2020Fees : FMM Members RM795 ; Others: RM954

Effective Logistics Management

This program is to create an understanding and trends in the area of logistics.LogisticsManagementintegratesthegoalsoftheeffectivemanagementofmaterials,informationandmaterialflowstowardsachievingcustomersneedandwants.EffectiveLogisticsactivitieswillhelporganizationtomanagethemovementofrawmaterialandfinishedgoodsalongtheplanning,procurement,warehousing,transportationetc.

Objectives•Abilitytosupportproductionandoperationaspertheschedule•Toreviewandimprovetheflowtoachievecustomersatisfaction•Toapplysupplychainsystembestpracticesinworkplace•Abilitytomanagecostintheprocessflow

Contents•DefinitionofLogisticsManagement•EffectivenessofLogisticsManagement•LogisticsrolesandresponsibilitiesinproductionKeyPerformanceIndicators•ImportanceofLogisticsFunction•Understandingongloballogisticstransformations•ValueChaininSupplyChainManagement•ChangeManagementinLogistics•LogisticsManagementStartegies

Who Should Attend :Warehouse Managers/Planners/Purchasers, Executives and Supervisors, LogisticsManagers,ExecutivesandSupervisors,ManufacturingIndustriesManagers,ExecutivesandSupervisors,Storekeepers,Stockorinventorycontrollers

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Production, Operations and LogisticsDate : 16-17 June 2020Fees : FMM Members RM795 ; Others: RM954

Effective Stock and Inventory Management

Thiscoursedealswithallaspectsofstockandinventorymanagement.Throughthiscourse participantswill be introduce to tracking, handling andmanaging inventoryandstock.Thiscoursewillalsocoverinventoryanalyticsandadvancedstockcontrolmethodstoreduceobsolescenceandredundancy.

Objectives•Recognizethemostcommonissuesinmanaginginventoryandstock•Establishmethodofinventorymonitoring&inventorytracking•Collectdata,conductinventoryanalysis&suggestproblemsolutions•Suggestinventory/stockcontrolprocessandsystem

Contents•Introduction•InventoryManagementProcess•InventoryAnalytics•ProblemIdentification&ProcessImprovement•ControlSystem:Internal–ExternalControl•ControlSystem:InternalControl

Who Should Attend :WarehousePersonnel,Purchasing&AdministrationPersonnel,Logistics&DistributionPersonnel,MaterialPlanner,QuantityAssuranceandQualityControlPersonnel

Production, Operations and LogisticsDate : 13-14 August 2020Fees : FMM Members RM795 ; Others: RM954

Operasi Stor & Gudang

Managing a warehouse/storage facility requires a special skills set and mindset.It requires specially trained staff that can fulfill complex warehouse, inventoryrequirements,personnel,equipmentandmachinery requirements. Learn importanttipsandstepstoeffectivelymanagingsafeandproductivewarehouse/storage.

Objectives•Understandtherole&responsibilityofWarehouse/StoreLeaderandTeamMembers•Evaluatewarehouse/storageprocedures•Eliminatenonvalueaddedactivities•Reducetheriskofloss/theft/shrinkagesduetooperationalerrors•Initiateprocessimprovementtoimprovewarehouse/storageefficiency&effectiveness•Measureandimprovewarehouseperformance

Contents•Module1 :Introduction•Module2 :Warehouse/StoreOperationCost&Value•Module3 :Warehouse/StoreLocation&Layout•Module4 :Warehouse/StoreActivities&Processes•Module5 :InventoryManagement•Module6 :InventoryPlanning&ControlofInventories

Who Should Attend :Warehouse, Inventory Manager, Officer, Supervisor, Storekeeper, AdministrationManager,Officer,Purchaser,QualityController,Auditor

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Production, Operations and Logistics Production, Operations and LogisticsDate : 12-13 November 2020Fees : FMM Members RM795 ; Others: RM954

Introduction Supply Chain Management

SupplyChainManagementbecomingoneofthemostimportantfunctionsincommerceand industry. Employers have realized the value of havingwell-trained personal inthisfieldtomanagetheentireSCMparticularlymanagingcostandqualitytosatisfythecustomerneedsandwants.Thisprogrammeistailoredtomeettheneedsoftheindustryinallaspectsofsupplychaininmanagingmaterialandservicesformthepointoforigintoendusers.

Objectives•Toapplysupplychainsystembestpracticesinworkplace•Toincreasepurchasingefficiencythroughbetterinventorymanagement•Tohaveaneffectivesupplymanagementprogram•Recognizehowtoimplementcontinuousimprovementthroughoutthesupplychainprocess

Contents•IntroductiontoSupplyChainManagement•DimensionofLogistics•DemandManagementandCustomerService•ProcurementandSupplyChain•GlobalLogistics•ManagingInventoryFlowinSupplyChain•Warehousing•Transportation

Who Should Attend :WarehouseManagers,ExecutivesandSupervisors,LogisticsManagers,ExecutivesandSupervisors,Manufacturing IndustriesManagers, Executives and Supervisors, Storekeepers,Stockorinventorycontrollers,Allthosewhohandlethedailyoperationsofthestoresandwarehouses

Date : 1-2 December 2020Fees : FMM Members RM795 ; Others: RM954

Fundamental of Warehouse / Store Operations & Safety

Warehousingfacilitiesplayavitalroleintheoverallsupplychainprocess.Awarehouseisalsocalledadistributioncentre.Businessesthatareinvolvedinstoringofphysicalgoodsare inneedofaneffectivewarehousemanagementpractices.Suchpracticesarenecessarytoensurethesafelydeliveringofproductsfromthechainsuppliertotheconsumers.Thepracticesmustbereliable,easytouseandmost importantly, itshouldfitthecompany’sbudget.Warehousesasanindustrialfacilityevoketheimageof a simple operationmovingmaterials aroundwith forklifts, powered hand jacks,conveyorsorbyhand.Asaresult,whensafetyorsecurityfails,warehouselossescanbe tremendous varying from liabilityon stock andpenalties to law suits by injuredemployeesandevenfacilityshut-downandbusinessclosures.TheWarehousingSafetyand Security covers in detail the different aspects and requirements of safety andsecurity inthewarehouse.Bytakingthenecessarystepstoseetheprojectthroughfrom start tofinish, the resultwill be a facility thatoperatesefficiently, uses spaceeffectively,andmaintainscostcontrolandsafety.Thecoursewillsuitbothbeginnersandthosewhohavebasicunderstandingonwarehouse/storeoperation&safety.

Objectives•Analysetheissuesandconceptsassociatedwithwarehouseandstoresmanagement•Designandmanagewarehouseoperations•Increaseaccuracy,traceabilityandreducepartsvariety•Assessthecurrentlevelsofsafetyandsecurityinownwarehouse•Implementpropersafetyandsecuritymeasurestomeetinternationalstandards

Contents•Module1 :Introduction:Warehouse/Store•Module2 :WarehouseOperation•Module3 :OutgoingOperation•Module4 :StockTaking•Module5 :Warehouse/StoreSafety•Module6 :WarehouseRiskManagement•Module7 :WarehouseWorkerSafetyPrecautions•Module8 :CaseStudies/GroupInteractions

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Quality Systems and Productivity ImprovementDate : 12-13 March 2020Fees : FMM Members RM795 ; Others: RM954

Leadership Role Towards Industry 4.0

We are going to look at a new approach to leadership for the new generation intomorrowsorganizations.ThisisLeadership4.0onhowtheleadersgoingtochallengeleading tomorrowsorganizations.There isgoing tobeachange inall aspectsof thewordbigcompanieswillrelinquishsoon.

Oxford University initiates A “Living Research” to redefine leadership in leading organization of tomorrow; Industrial revolution 4.0; innovate and steer theimplementation of new business models to face the new market influenced bydisruptivetechnologiesandturbulentbusinessconditions.

Objectives•DefineLeadership4.0the-“NewLeadershipPrinciples”-Transformingself,teams,organisation&society•Realizingtheprocessofadaptingorganisationstonewenvironmentalsustainablegrowth,organisation-environmentrelationsandadaptabilityandorganisationaleffectiveness.•Learntheskills,competenciesandactivitiesrequiredforleadersofnextgeneration.•ReviewondesignconsiderationtocreateleadershipdevelopmentofleadersinIndustry4.0

Contents•RedefineLeadership•Understandingevolvingnatureoforganizationandleadership•Learnskills,competenciesandabilitiesofsuccessfulfutureleaderswillrequire•Designleadershipdevelopmentapproachonexpecteddemandoffutureleaders

Who Should Attend :Managers,Secretaries,Administrators,Executives,Officers,Supervisors

Production, Operations and LogisticsWho Should Attend :Logistics, Sales, Procurement, PlanningManagers, Planning Executives, Supervisors,TeamLeadersandClericalStaff

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Quality Systems and Productivity ImprovementDate : 14 May 2020 Fees : FMM Members RM583 ; Others: RM689

Introduction to Good Manufacturing Practices (GMP) & HACCP Food Safety System

Foodqualityandsafetyisnowadaysagrowingconcerntoallconsumersworldwide.Thus,itiscrucialforfoodbusinessestoensuretheirproductsaresafethroughouttheprocesses.Forestablishmenttoexport theirproductsoverseas,HACCPCertificationmaybearegulatoryrequirement.ThiscourseprovidesanoverviewofwhatGMP&HACCPareallaboutandhowtogetstarted.

Objectives•GetstartedontheapplicationofGMPfortheirorganisations•UnderstandthefundamentalsofHACCPSystem&applicationofthe7HACCPprinciples

Contents•IntroductiontoFoodSafety,GMP,PRPsandHACCPFoodSafetySystem•FoodRegulations&Standards•GMPRequirementsbasedonMS1514:2009•HACCPSystemImplementationbasedonMS1480:2007•Pre-RequisitePrograms(PRP)•The7HACCPPrinciple•The12StepstoimplementHACCP

Who Should Attend :This course is especially designed for those responsible for the development,implementation and maintenance of the food safety & quality program in theirestablishment.ThismaybepersonnelinQualityAssurance,Engineering,ProductionandDistribution.ItisparticularlysuitableforthoseresponsiblefororinvolvedinthedevelopmentofHACCP.

Quality Systems and Productivity ImprovementDate : 13-14 July 2020Fees : FMM Members RM795 ; Others: RM954

Quality Improvement Techniques for QC

Thistraining isdesignedtoupgradetheknowledgeandskill levelofQC Inspectors/Controllers/Leaders/Supervisors so that they canmake a significant contribution totheQuality Improvement journey rather than just their normal role of inspect andcheckforquality.Thistrainingfocusesonskillsneededtoidentifyrootcauseofqualityproblems,useofStatisticalProcessControl incontrollingproductqualityandPoka-yoke(Mistakeproofing)techniques.ThistrainingalsofocusesonproperuseofPlan-Do-Check-Actioncycle to improveeffectivenessofqualitycontroland improvementefforts.ItisthebridgeleadingtohigherlevelqualitytrainingsuchISO9001andTotalQualityManagement.

Objectives•ApplyPDCAprincipletoimprovequalityattheworkplace;•Explainanduse5W-2Htechniqueforproblemanalysis;•Explainanduse5WhyandFish-bonecharttechniquesforRootcauseIdentification;•CollectdataandconstructHistogram;and•ReadandinterpretControlCharts

Contents•ConceptofQuality•Preventionthinking•Rootcauseanalysistechniques•Poka-Yokesystem(Fail-safe)•StatisticalProcessControl•ExcellenceinQCfunction

Who Should Attend :QC/QAinspectors/Leaderswhoareresponsiblefordoingday-to-dayQCactivitiessuchasIncoming,outgoingandin-processInspectionandQualityControlactivities

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Quality Systems and Productivity ImprovementDate : 24-25 September 2020Fees : FMM Members RM795 ; Others: RM954

Penerapan Asas Teknik Kawalan Kualiti Di Tempat Kerja

Program ini melengkapkan para peserta dengan pengetahuan dan kemahiran asasdalam menggunakan kaedah yang sesuai untuk meningkatkan produktiviti danmenggunakanteknikkawalankualitiditempatkerja.

Objectives•Menyiasat,menganalisisdanmenyelesaikanmasalahyangberkaitandenganpekerjaanmerekabersama-samauntukmenyumbangkepadapeningkatanperusahaan•Membantumengenalpastiideapenambahbaikanberterusandanuntukmengelakkanmasalahyangmungkinberlakuditempatkerja

Contents•Module1 :Kaedahyangsesuaiuntukmeningkatkanproduktiviti•Module2 :KualitidanKawalanKualiti•Module3 :KonsepPDCAdalamKualiti•Module4 :AlatKawalanKualiti

Who Should Attend :KetuaJabatan,Penyelia,EksekutifdanpihakyagterlibatdenganPengurusanKualiti

Quality Systems and Productivity ImprovementDate : 1-2 October 2020Fees : FMM Members RM795 ; Others: RM954

ISO 9001:2015 Non-Conformity, Corrective Action and Continual Improvement

Thisprogramwasdevelopedforeasy-to-applytechniquesinrootcauseanalysis,helptoformulatecorrectiveactionsforthecompletionofcompany’sISO9001QMSCycle.(.Recognizedasoneofthepillars inthecontinual improvementofanISO9001:2015QMS,correctiveactionandimprovementareeffectivelyconductedwhenorganizationsfullyunderstandproperrootcauseanalysis.

Objectives•Explaintheprocess-basedqualitymanagementsystemmodelforISO9001andtheroleofinternalauditinthemaintenanceandimprovementofqualitymanagementsystemswithreferencetothePlan,Do,Check,Actcycle•Abletopursuecontinuallyimprovetheeffectivenessofthequalitymanagementsystem

Contents• Module 1 -Introduction–RequirementsandDefinitionofTerms -UnderstandingrelevantclauseinISO9001:2015 -Non-conformityandcorrectiveaction -Causeofnon-conformity• Module 2 -TheCorrectiveActionProcess -Definetheproblem. -Definethescope. -ContainmentActions -FindtheRootCause. -PlanaCorrectiveAction -ImplementtheCorrectiveAction. -Followuptomakesure• Module 3 -VerifyingCorrectiveActionEffectiveness -Documentedevidence -Evidenceverification• Module 4 -ContinualImprovementProgram -Resultsofanalysisandevaluation -Developcontinualimprovementprocess -Documentverification

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Quality Systems and Productivity ImprovementWho Should Attend :ISO 9001:1014, QMS Internal Auditors, Managers, Department Heads, QA/QCPersonnelandallpersonnelwhomanageandperformwork thataffect theQualityManagementSystem

Quality Systems and Productivity ImprovementDate : 3-4 December 2020Fees : FMM Members RM795 ; Others: RM954

Managing Environmental Sustainability Towards Preserving the Ecosystem

The course will be covering the general understanding of what constitutes to theratesofrenewableresourceharvest,pollutioncreation,andnon-renewableresourcedepletionwheretheseprocessescanbecontinuedindefinitely,i.e.,withoutsacrificingthe needs of future generations. It is a course to better equipped participants formaking informeddecisionsandtakingeconomicallyfeasibleactionsnowthatare intheinterestsofprotectingthenaturalworld.

Objectives•Thinkcriticallyabouttheenvironmental,societal,andeconomicimpactsofhumanactivitiesandsystems•Befamiliarizewithemissionsquantificationmethodsandsustainabilityreportingtools,includingcertificationprogramsforindividualsandbusinesses•Applyvariousstrategiesforserviceorganizationstodecreasetheirenvironmentalfootprintandtomarketthoseactivitiestomeetthedemandsofanemergingconsumerbase

Contents•TheEnvironmentalMovement&theServicesProvidedbyNature•SpecificEnvironmentalConcernsofToday-EnvironmentalEmissions•HumanInfrastructureSystemsandtheirImpacts•SustainabilityMeasurementandReportingTools•Cross-DisciplinaryConsiderations•StrategiesforEnvironmentalSustainabilityinOrganizations•SustainabilityinPolicy

Who Should Attend :Managers,Entrepreneurs,Officers,Secretaries,Administrators,Supervisors,Executives

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Quality Systems and Productivity ImprovementDate : 17-18 December 2020Fees : FMM Members RM795 ; Others: RM954

ISO 9001:2015 QMS Internal Auditor

Thistwo-dayinteractiveISO9001:2015InternalAuditorTrainingCoursewillgiveyouan in-depth understanding on the changes from ISO 9001:2008 to ISO 9001:2015Standardsandhowtoconductprocess-basedinternalauditsbasedonISO9001:2015Standard. Through lectures, discussion and workshops, we will discuss what thedifferencesbetweenISO9001:2008andISO9001:2015Standardsare,reviewtheISO9001:2015requirementsofQMSauditin-depth,theimpactsofthechangesonyourorganizationandprovidehands-onpracticesonhowtoconductprocess-basedauditsbasedonISO9001:2015Standard.

Objectives•UnderstandthenewstructureofISO9001:2015•UnderstandthenewrequirementsofISO9001:2015andacquireskillsinimplementingit•Definescopeandfieldofapplicationofthestandard•UnderstandresponsibilitiesofAuditors/LeadAuditors•Acquireskillsinconductingthesystematic&effectiveapproachtocarryoutQualityAudit•UnderstandtherequirementforAssessment(1st/2nd/3rdpartyaudit)•Understandthe8ManagementPrinciples•UnderstandthepreparationoftheQMSDocumentationtotheProcessApproach•Understandthecertification,registrationandaccreditationprogram

Contents•Module1 :IntroductiontoISO9001:2015•Module2 :IntroductiontoAuditing•Module3 :AuditReview•Module4 :ProcessApproachAuditing•Module5 :AuditPlanning•Module6 :ConducttheAudit•Module7 :ReportingtheAudit

Who Should Attend :Managers,managementrepresentatives,qualityprofessionals,auditorsandstaffwhoarekeenonlearningtheupdates,especiallythosewhoareresponsibleformaintainingandauditingtheQualityManagementSystemandtransitioningtoISO9001:2015.

Maintenance and TechnicalDate : 20-21 April 2020Fees : FMM Members RM795 ; Others: RM954

Predictive and Preventive Maintenance for Effective Maintenance MovingTowards Zero Failures

Wheretraditionalmaintenancemanagementprogramsdependonroutineservicingofallmachineryandfastresponsetounexpectedfailures,apredictivemaintenanceprogram schedules specificmaintenance tasks as they are actually preventing andextending equipment life usefulness. To understand a predictive maintenancemanagementprogram,traditionalmanagementtechniquesshouldfirstbeconsideredinordertoreducemachinefailures.Whenamachinebreaksdown,fixit.The“Ifitain’tbroke,don’tfixit”methodofmaintainingplantmachineryhasbeenamajorpartofplantmaintenanceoperations.

Objectives•Toprovidetheinsightofwhyequipment’sbreakdown•Tounderstandtherealobjectiveofmaintenance•Definewhyequipment’sdeteriorate•Howtousethetimebaseschedulemaintenance•Howtousetheconditionbasepredictivemaintenance•Strategizeforzerounplannedequipmentfailures.

Contents•Module1 :ObjectivesofEquipmentMaintenance•Module2 :TypesofMaintenanceStrategies•Module3 :MaintainBasicEquipmentCondition•Module4 :SystematicPreventiveMaintenance•Module5 :StepbyStepImplementingScheduleMaintenance•Module6 :PredictiveMaintenance•Module7 :PredictiveMaintenanceTechnique

Who Should Attend :Quality Assurance, Quality Control, Production, Process, Managers, Executives,Engineers, Supervisors, Technicians and anyone who would like to improve theirknowledgeinMaintenance

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Maintenance and TechnicalDate : 29-30 June 2020Fees : FMM Members RM795 ; Others: RM954

Building Facilities Management, Operation and Maintenance

Toensurethesustainabilityandcontinuousexcellentperformanceofbuildingfacilities,the facilitiesmanagement team should be professionally perform the tasks on theappropriate approach of management activities. This particular course is speciallydesignedtoprovidethemostupto-dateguidance,mostadvanceknowledge,skills,competenciesandappropriateapproachofbuildingfacilitiesmanagement.

Objectives•Theparticipantswillgainsmoreknowledgeandexperiencetobuilduptheirskills,competenciesandconfidentlevel•Minimizedowntimeduetofailuresofsystemandfacilitiesequipment•Willbeabletominimizeoperationandmaintenancecost

Contents•Introduction–whatisfacilitiesmanagement?•Whataretheareasoffacilitiesmanagementforabuilding?•Theimportantoffacilitiesmanagement•Formationofthefacilitiesmanagementorganizationteam(determinethemostrelevantpersonnelandnumberofworkforce,basicallydependingonthesize/capacityofthebuilding,numberandtypesoffacilitiesequipment,operationalduration,andfunctionalitiesofthebuilding,etc)•Determinethebestmethodoffacilitiesmanagementsuchasformationofthebuildingfacilitiesmanagementtoadhereproceduresandspecificrequirements,relatedstandardoperatingprocedures/SOP,safetyandhealthprocedures,compliancetoregulatoryrequirements,compliancetofireregulatoryrequirements,etc•Determinethebudgetingrequirements,costaccountingandcostcontrolprocedures•Determinethemostrelevantmanagementaidsrequirementssuchasstandardofficemanagementrequirements,etc•Determinethemostrelevantmethodsandapproachtothemanagementoftheoperationandmaintenanceteamforthebuilding(planningandscheduling,monitoringandoperationalprocedures,andStandardOperatingProceduresformaintenance)•Determinethebestmethodsofoperationandmaintenancetobeimplemented•Determineworkpriorities

Maintenance and Technical•Howtoavoidworkbacklog/reduceworkbacklog•Formationofstorageroomsforsafekeepingmaterialsformanagement,operationandmaintenanceteam•FormationofWorkControlCentertochannelthetaskstotheoperationandmaintenanceteam•Formationofthecustomerservicedepartment/division/unit,anddeterminethemostappropriatemethodsofcustomerservicefeedback•Determinethemostappropriateproceduresforcostaccounted,record,analyzeandmeasured

Who Should Attend :Open for personnel who are directly or indirectly involve in the building facilitiesmanagement,operationandmaintenance (theymaybeBuildingFacilitiesManager,BuildingManager,BuildingFacilitiesEngineer,BuildingAssetManagement,BuildingMaintenanceExecutive,Chargeman,Technician,etc)

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Maintenance and TechnicalDate : 1-2 September 2020Fees : FMM Members RM795 ; Others: RM954

Maintenance Tools and Techniques for Proactive Maintenance towards Zero Failures

MaintenanceToolsandTechniquesforProactiveMaintenanceissimplebuteffective“tools of improvement” are widely used as “graphical problem-solving methods”andasgeneralmanagementtoolsineveryprocessbetweendesignanddelivery.Thechallengeforthemanufacturingindustryisfor:“Everyonetounderstandandusetheimprovementstoolsintheirwork”.Furthermoreintodaycompetitivemanufacturingworld,managementhastoempoweremployeestobemoreproactiveindealingwithqualityandprocessissuesforcontinualimprovementthiscanbenefitandaddvaluestoboththeorganizationandtheiremployees.

Objectives•Useeffectiveproblem-solvingtoolsforqualityandproductivityimprovement;•Understandsimplestatisticandcommonsensetechniques;•Abletouse7QCToolstoidentifyproblemcauses,analysedata,doevaluationandrectifyproblem

Contents•Module1:IntroductiontoPlan-Do-Check-Action(PDCA)Methodology•Module2:DataCollectionIntroduction•Module3:ParetoDiagram•Module4:CauseandEffectDiagram•Module5:CreatePMEquipmentBlockDiagram•Module6:ListingComponentFunctionAnalysis•Module7:ListingFailureModesAnalysis•Module8:ProactiveMaintenance1:PreventiveTasks•Module9:MeasuringtheEffectivenessofMaintenanceActivities

Who Should Attend :Operation, Production, Line Leaders, Management, Human Resources Managers,Executives,Engineers,Technicians,SafetyandHealthCommittee,Supervisors

Maintenance and TechnicalDate : 28-29 September 2020Fees : FMM Members RM795 ; Others: RM954

Total Productive Maintenance for Supervisors

AtwodaysprogramcoveringtheelementsofTotalProductiveMaintenanceandgivinganindepthunderstandingwitharoadmapforeffectiveimplementation.

Objectives•Grasptheelementsofandvisualizethecurrentworkingconditionsagainstthebestpractices•UnderstandingtheapplicationofTPMasanewworkcultureatworkplace

Contents•WhatisTPM?•AutonomousMaintenanceActivitiesinProduction•KobetsuKaizen-TheTPMPillarforEnhancingProductionEfficiency•CompanyWideActivitiesandCo-operationinTPM

Who Should Attend :Supervisors,Executives,lineleadersorgroupleaderswhoaretakingchargeofcompany’sproductivityandqualityimprovementsthroughTotalProductiveMaintenanceaimingatcostreductions.

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Maintenance and TechnicalDate : 14-15 December 2020Fees : FMM Members RM795 ; Others: RM954

Main Switchgear & Sub-Switchboard Maintenance & Troubleshooting

Main Switchboard functionalities include receiving, control, protection anddistributionofpowersupplytotheloadrequired.Sub-switchboardactasasupportto themain switchboard in case of bigger power distribution network to the loaddemand is required. Theoptimumand excellent performanceofmain switchboardandsub-switchboardarehighlyexpectedtoensuresmoothoperationof thepowerdistributiontotheconnectedload.Toachievetheobjectivesofoptimumandexcellentperformanceofthemainswitchboardandsubswitchboard,itshouldbeoperatedandmaintainedbytrainedandauthorizedtechnicalpersonnel.Thisparticulartrainingismainlyfocusonprovidingtheuptodateknowledge,theappropriateapproachandproceduresofoperation,maintenanceandtroubleshootingofmainswitchboardandsub-switchboard.

Objectives•Gainuptodateknowledgeandtheappropriateproceduresofoperation,maintenanceandtroubleshootingofmainswitchboardandsub-switchboard;•Minimizedowntimeduetofrequentfailuresofpowerdistributiontotheconnectedload;•Reducecostofmaintenance;and•Ensuresmoothoperation

Contents•IntroductiontoMainSwitchboardandSub-Switchboard•Componentsofmainswitchboard,sub-switchboardandfunctionalities•Dailyoperationofmainsubswitchboardandsub-switchboard•Whatarethecommonfaultsnormallyoccursonthemainswitchboardandsub-switchboard,andhowtominimizethefaults•Troubleshootingmethodsswitchboardandsub-switchboardprotection(overcurrent,overload,earthleakage)•Typesofmaintenancetobeappliedforthemainswitchboardandsub-switchboard•Testingofmainswitchboardandsub-switchboard•Earthingsystemofmainswitchboardandsub-switchboard•Calibrationofprotectivedevices(overcurrentandEarthfaultrelay)•Generalcleaningofswitchboardandsub-switchboardrooms•EffectiveVentilationsystemofmainswitchboardandsub-switchboard

Maintenance and TechnicalWho Should Attend :Technicalpersonnelwhoaredirectly/indirectlyinvolveintheoperation,maintenanceofelectricalinstallationsystemsuchasManager,Engineer,Technician,Chargeman,etc,intheindustries(manufacturingindustries,serviceindustries,commercial,education,hospital,security)

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Industrial SafetyDate : 9-10 January 2020Fees : FMM Members RM954 ; Others: RM1166

The Introduction of CLASS Regulations and GHS

Theproductionanduseofchemicalsindevelopedanddevelopingcountrieshavebeenincreasingsignificantlyduringthepastthreedecades.Itisnodoubtthatchemicalswillcontinuetoplayanimportantroleintheproductioninordertosustaintheneedsofthepeopleaswellasformoredevelopmentactivitiestoprovidejobs.

Chemicals have always been associated with the human health and environmentcomparedwith other groups of hazards. A chemical hazard can be defined as anychemicalsubstancethatiscapableofcausingbodilyharm,disease, illnessordeath,oriscapableofcausingachangeinaperson’sbehavior,oradecreaseintheirmentalalertness.Chemicalhazardsareconsideredmuchmoredifficulttoidentifyandassessthanphysicalhazards,especiallyinregardstotheirlongtermeffectsonhumanhealth.

It is the duty of employer to take action to control chemicals hazardous to health,throughprogressiveapplicationofcontrolmeasuresinordertoreducetheexposurelevelofemployeestothelowestpracticallevel.Thiscoursewillelaborateandexplaintheabovesubject.ItwillalsomeettherequirementsofourcurrentlegislationsuchasOccupationalSafetyandHealthAct1994withspecificreferencetoCLASSRegulations2013andUseandStandardofExposureofChemicalsHazardoustoHealthRegulations2000.

MillionsoflivesanddollarscouldhavebeensavediforganizationsuseproperChemicalSafetytoolstothebest.TheGloballyHarmonizedSystemofClassificationandLabellingofChemicalswillalsobediscussed.

Objectives•FulfillthelegalrequirementundertheOccupationalSafetyandHealthAct1994withreferencetospecificRegulationslikeUseandStandardofExposureofChemicalsHazardoustoHealthRegulations2000andthelatestCLASSRegulations2013•Createawarenessamongtheparticipantsontheill–effectsofchemicals•Helpidentifyroutesofentryofchemicalsintothebody•UnderstandingtheGloballyHarmonizedSystemofClassificationandLabellingofChemicals•AssistparticipantstoidentifyandmanageproperPersonnelProtectiveEquipment

Industrial Safety•Helpparticipantstoimplementtheproperproceduresinhandlinghazardouschemicals•Equipparticipantstoprepareforanemergencyresponse•EnableparticipantstounderstandSafetyDataSheet

Contents•ObligationsofEmployersandEmployeesinregardto: -FactoryandMachineryAct1967and -OccupationalSafetyandHealthAct1994•TheImportanceofChemicalsSafetyintheworkplace•IntroductiontoChemicalSafety•HealthRiskofChemicals•RoutesofEntryofChemicalsintothebody•ManagementofChemicals -Receivingofchemicals -Handlingofchemicals -Storageofchemicals -Retrievingofchemicals•IntroductiontoCLASSRegulations2013•UnderstandingtheUseandStandardofExposureofChemicalsHazardoustoHealthRegulations2000•TheImportanceofChemicalHealthRiskAssessment•VideoShowonChemicalSafety•GloballyHarmonizedSystemofClassificationandLabellingofChemicals•UnderstandingSafetyDataSheet–apracticalsession•ProperuseofPersonnelProtectiveEquipment•Do’sandDon’tsinchemicalSafety•GeneralGuidelines

Who Should Attend :ChemicalHandlers,SafetyOfficers,SafetyandHealthCommittee,EmergencyResponseTeam,Purchasers,Storepersonnel,Laboratorypersonnel

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Industrial SafetyDate : 24 February 2020 Fees : FMM Members RM583 ; Others: RM689

Noise Management under New OSH Noise Regulationand PPE at WorkplaceThisonedayprogamwillprovideparticipantswithanunderstandingofOccupationalSafetyandHealth(NoiseExposure)Regulations2019andtheadherencetoKeySafetyBehaviours(KSB)inunderstandingNoiseManagementatworkplaceandPPEusageatworkplace.

Objectives•TounderstandlegalrequirementsunderOSHA1994andtheadherencetoKeySafetyBehaviours(KSB)inunderstandingandtheNoiseExposureRegulations2019

Contents• Legal Compliances -SalientdifferencesintheNoiseExposureRegulations1989underFMA 1967againsttheOccupationalSafetyandHealthAct(NoiseExposure) Regulations2019 -ElementsofOSHAAct1994onEmployeeandEmployerRolesandthe FactoriesMachineryActs -OccupationalSafetyandHealthAct(NoiseExposure)Regulations2019• Noise Management -DefinitionofandidentificationofExcessiveNoise,AmbientandImpulsive noise -HazardsandEffectsofNoise. -Structureoftheear -WhatistheDecibelScale? -NoiseRiskAssessmentoftheEmployersroleandNoiseRiskAssessor. -Whatishearingimpairmentandthecauses -Obligationsofemployeeandemployeeunderinformation,instruction, trainingandSupervision. -Noiseexposurelimits -MethodsofComplianceonNoiseexposurereductionlimits. -DefinitionofAudiometricTest -RoleandfunctionofEmployer,Audiometrictestingcentre(ATC)andOHD. -Dutyofemployerwhenaudiometrictestingiscarriedout -UpkeepingofRecord

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Industrial Safety -Non-complianceandPenaltyonoffences -PersonalHearingProtectorsandHearingProtectionZone -TypesofPPEtheselection,suitabilityandusage -WhyPPEisthelastinHierarchyofcontrolatworkplaceforemployees -AdvantagesanddisadvantagesofthevarioustypesofPPE

Who Should Attend :Safety Committee, Supervisors, Safety and Health Officers, Safety and HealthPractitioners,HR/TrainingOfficers,ManagersandExecutives

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Industrial SafetyDate : 27-28 February 2020 Fees : FMM Members RM954 ; Others: RM1166

Hot Work Safety

Hot Work is any process that results in heat being generated. Many aspects ofmaintenance and engineering work within organisations involve joining welding/spotwelding,burning,cutting,soldering,grindingandworkingwithbitumenboilers,furnace,etc.Whentheseactivitiesarecarriedoutindirectcontactwith,orincloseproximity to, flammable or combustible substances there is the risk of explosion,fireandtheproductionoftoxicsubstances.Thepotentialconsequencesoftheseareseriousinjury,ill-healthandordamagetopropertyandtheenvironment.ItisthereforenecessarytohaveacontrolproceduretoreducetherisksassociatedwithHotWorktoanacceptablelevel.Mostfrequentlythecauseoffirewhilehotworkoperationsarebeingcarriedoutiscarelessnessandineffectivesupervision.ThesourcesofheatmostcommonlyinvolvedwithHotWorkare: •gasandelectricweldingandcuttingequipment•blow-lampsandblowtorches•grindingwheelsandcuttingdiscs•boilers,furnace

Objectives•Recognisedifferenthotworkprocesses•Contributetothefireriskassessmentprocess•Describethecombustiontriangle•Identifydifferentfuelsources•Recognisehowfiresspread•Performavisualsafetycheckongascylindersystems•Identifypotentialhotworkhazards•CompleteandissueaHotWorkPermit•Prepareanareaforhotwork•Re-assesscurrentHotWorkPermitprocedures•Introducesafehotworkpracticesintotheirworkplace•Reviewcontractoroperationsonsite

Contents•Overviewofapplicablesafetyandhealthlegislationatworkplace: -FactoriesandMachineryAct1967 -OccupationalSafetyandHealthAct1994•Whatishotwork?

Industrial Safety•PotentialHazardsposedbyhotwork•RiskAssessments•Fuelsources-focusonfuelgases•Potentialsourcesofignition•Howdofiresspread•Potentialgashazardsonsite•HotWorkPermits•PPE•Practical-pre-usechecksoncylindergassystemsandweldingequipment•Practical-hotworkhazardspotting•Preandposthotworkactions•Workingsafelywithgases

Who Should Attend :AnyoneresponsibleforissuingHotWorkPermits,Anyonewhoundertakeshotworkon-site,includingcontractors,Anyoneresponsibleforengagingcontractors,ProductionandMaintenancewithoperationalresponsibilitiesforhotwork

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Industrial SafetyDate : 23-24 April 2020Fees : FMM Members RM954 ; Others: RM1166

Basic Occupational First Aid with CPR and AED Certification

Preventionisstilloneofthebestmethodsagainstaccidentsattheworkplace.However,eventhebestpreventiveeffortssometimefailanditisthereforeprudenttoprepareforsucheventualities.Ithasbeenshownthatproperinitialhandlingoftheaccidentvictims contributes significantly to the final outcome and oftendetermines if a lifecouldbesaved.ThisprogrammewillimpartthebasicpracticalknowledgeofFirstAidaditincludesasessiononCardiopulmonaryResuscitation(CPR)tohelpparticipantspossesslife-savingandlife-sustainingskills.Knowledgeinfirstandmakesthedifferencebetweenlifeanddeath.FirstAidCertificateswillbeawardedtoparticipantswhopassboththeTheoryandPracticalExam.

Objectives•DemonstratescorrectbasicFirstAidandCPR•Educatenon-healthcaretoperformbasicfirstaid,basiccardiopulmonaryresuscitation(CPR)andautomatedexternaldefibrillator(AED)usage

Contents•Module1:AdultCardiopulmonaryResuscitation(CPR)•Module2:IntroductiontoBasicFirstAid -Module2.1:MedicalEmergencies -Module2.2:Injuries -Module2.3:EnvironmentalEmergencies

Who Should Attend :ThisprogrammeisspeciallydesignedforallManagementStaff,Supervisors,ProductionWorkersandespeciallythoseinhigh-riskcategoryatworkplace

Industrial SafetyDate : 15-16 June 2020Fees : FMM Members RM954 ; Others: RM1166

Hazard Identification, Risk Assessment and Risk Control (HIRARC)

The process of risk identification, risk assessment and risk control is now standardpractice to control OSH risks. The Department of Occupational Safety and Health(DOSH) has instructed that all fatal accidents and permanent disabilities injury atworkplacetobecontrolledthroughthisprocess.

HIRARC is themost important generic tools of all OSH programs. The baselines inthesetoolscanbeadaptedandtailoredtoreducethespecificriskfactorswithineachindividualorganization.However,evidenceindicatesthatitisgenerallyasmallnumberoforganizationsthathavetakenthepreventiveinitiativesbutothershaveexposedtherisktoworkersandotherswhomaybeaffectedbythetasksundertakings.Thistwodaysprogramattemptstogiveexposuresandguidancefortheidentificationofhazardstobeappliedinrelationtocarryoutsuitableriskassessment.

Objectives•Thebroadoutlineorrelevantsafetyandhealthlegislation•TheprinciplesandpracticesofOSHHIRARC•WhyHIRARCisimportant•WhentoconductHIRARC•Howtoidentifyhazardandevaluaterisk•Howtocarryoutgenericriskassessmentsusingastandardformat

Contents•History,BackgroundandRolesofDOSH•OSHA1994–DutiesofEmployersandEmployees•HIRARC–Definitions&Concepts•ProcessofHIRARC•HazardIdentification•TypesofHazards•RiskAssessment•AnalysingRisk•EvaluationofRisk•RiskControlApproachandMeasures•ExampleRiskAssessmentFormats•VideoPresentation•GroupPracticalHazardSpotting

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Industrial SafetyWho Should Attend :HOD,Engineer,Supervisor,Technician,SafetyandHealthCommitteeMembers,SafetyandHealthPractitioner

Industrial SafetyDate : 18-19 June 2020Fees : FMM Members RM954 ; Others: RM1166

Occupational Ergonomics and Manual Handling at Workplace

The application of good ergonomics is increasingly viewed as business critical. Thecourse is also designed to focus on the application of knowledge about humancapabilitiesand limitationstothedesignofworkplaces,workmethodsand jobs foroptimal safety,efficiency,productivityandcomfort toprevent thepotential caseofbackpain.

Objectives•Describeanexpandedviewofergonomicswhichencompassesmorethanergonomicallyrelatedinjuriesandassuringthattheworkplacefitstheworkerwhichexposetomanualhandlingactivities•Conductergonomicassessmentsonmanualhandlingandsolutionstopracticaluseintheworkplace

Contents• Topic 1 : Introduction to Ergonomics -HumanFactorsandErgonomics -ErgonomicsPillars -ApplicationofErgonomics -EffectivenessandCost-EffectivenessofErgonomics• Topic 2 : Ergonomic Risk Factors -AwkwardPosture -Staticandsustainedworkposture -Forcefulexertion -Repetitivemotion -Handarmandwholebodyvibration -Contactstress -Environmentalriskfactor• Topic 3 : Ergonomics Management on Manual Handling -Manualhandlingatworkplace -Therisksandconsequencesofmanualhandling -Legalrequirementsandresponsibilities -Usingmechanicalaids -Properliftingtechnique• Topic 4: Ergonomic risk assessment on manual handling -Understandingguidelineonmanualhandling -Ergonomicriskassessmentonmanualhandlingactivitiesatworkplacearea -Self-assessmentandmusculoskeletalpainassessment -Workplaceconfigurationassessment -Workplaceintervention• Presentation on Workplace Assessment

Who Should Attend :OSHPractitioners,SafetyandHealthOfficer,Safety&HealthCommitteeMembers,HRandManagers

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Industrial SafetyDate : 9-10 July 2020Fees : FMM Members RM954 ; Others: RM1166

Accident and Incident Prevention, Investigation Recordings and Analysis at Workplace

Accidents do happen despite preventive measures. All accidents need to beinvestigated.Someoftheaccidentsneedtobereportedtotherelevantauthorities.However, during our everyday activities, we do not give any thought to a properinvestigationandthepositivereasonforinvestigatinganaccident.Significantnumberofoccupationaldeathsandaccidentscouldhavebeenpreventediforganizationsusethebestaccidentpreventionstrategiesandpractices.Accidentinvestigationskillandabilityisoneofthebesttoolsthatmanagementorasafetypractitionercanhaveathiscommand. Itdoesnotonly investigateanaccident,but itpreventsreoccurrenceof suchaccident.This course ismeant for such investigation tobecarriedoutwiththeintentionofpreventingareoccurrenceofanaccidentaswellastocreateasaferworkplace.

Objectives•FulfillthelegalrequirementundertheOccupationalSafetyandHealthAct1994andtheFactoryandMachineryAct1967•Demonstratetotheparticipantsontheimportanceofaccidentinvestigationandanalysis•Enableparticipantstousethevarioustechniquesandtoolstodeterminetherootcauseoftheaccidentandtoanalyzethefindingssoastopreventsuchreoccurrence•Todemonstratetotheparticipantsontheimmediatestepstotakeaftertheoccurrenceofanyaccidentorincident•Equipparticipantsontheskillofinterviewingtheinjuredandthewitnesses•IdentifyingsourcesofAccidentInvestigation•Determinethecostofanaccident•Prepareparticipantstoformulateconclusionsandrecommendations•Enableparticipantstopreparewrittenreportbothtothemanagementandtheauthorities•ExposecommonerrorsinvolvedduringAccidentandIncidentInvestigationandReporting

Contents•Module1 :IntroductionofoccupationalSafetyandHealth•Module2 :Legislation•Module3 :UnderstandingAccidents•Module4 :AccidentPrevention•Module5 :AccidentInvestigation•Module6 :InvestigationMethodology•Module7 :AccidentInvestigation–APracticalsession

Who Should Attend :Managers,EHSEngineers,EHScommitteemembers,Supervisors,TeamLeaders,andotherfunctionallevels

Industrial SafetyDate : 27 July 2020Fees : FMM Members RM583 ; Others: RM689

Confined Space Awareness

Thisprogramistocreateawarenessofconfinedspacehazardsandentryproceduresforallpersonnelworkinconfinedspaceactivity.

Objectives•Demonstratetheabilitytorecognizeaconfinedspaceandlistpotentialhazardswhenenteringaconfinedspace•Listedthemaingasesthatcouldbefoundandtheirmajoreffectsonthehumanbody•Statetheroles&responsibilitiesofEntrantandStandbyPerson.•Listtheappropriatepersonalprotectiveequipmenttobewornwhenenteringtheconfinedspace

Contents•Act,regulationandindustrycodeofpracticeforsafeworkinginconfinedspace•DefinitionsandExamplesofConfinedSpace•HazardsAssociatedwithconfinedspace•Chemistryhazardofconfinedspace(O2,CO2,CO,LELandH2S)•Signsandsymptomsofpotentialexposures•PTW•Isolationandcleaningofhazardousmaterials•Pre-entrygastesting–Gastestcertificate•Respiratoryprotection&additionalPPE•Rolesandresponsibilitiesofentrantsandstandbyperson•Method/procedureforsafeworkinginconfinedspace•Typesandusageofprotectiveequipment(BA,SafetyHarness,Tripodandventilationunit)•Emergencyprocedures

Who Should Attend :Allpersonnelworkinginconfinedspaceactivity

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Industrial SafetyDate : 10-11 August 2020Fees : FMM Members RM954 ; Others: RM1166

Working Safely at Height

Workingatheightremainsoneofthebiggestcausesoffatalitiesandmajorinjuries.Commoncasesincludefallsfromladdersorscaffolding,workingnearbyopeningedgeandthroughfragilesurfaces.‘Workatheight’meansworkinanyplacewhere,iftherewerenoprecautionsinplace,apersoncouldfalladistanceliabletocausepersonalinjury(forexampleafallfromrooftoground).Thiscourseisdesignedforthosewhoarerequiredtocarryoutoperationsinanenvironmentthatplacestheminapositionfromwhichtheycouldfallandbecomeinjured.

Objectives•Provideparticipantswiththeknowledgeandskillstoworksafetyandeffectivelyatheights,andbasicrescueasrequiredinaccordancewithlegislativerequirements•Planeffectivelyhowtheywillworkinordertominimizetherisk

Contents•SafetyandHealthLegislationOSHA1994–DutiesofEmployersandEmployees•IntroductiontoWorkingSafelyatHeight•Statistic•IdentifyingWorkingatHeight•WhyFallsOccur•WorkatHeightScenario•Hierarchyoffallprotection/riskassessment•SelectionofEquipment•WorkPlatformsAwareness -Ladder -Scaffolding -Roof -ScissorLift,AerialLift,SkyLift•FallArrest•RescueandSuspensionSyncope•InspectionandUseofBasicPPE

Who Should Attend :Thistrainingissuitableforclientswhoarerequiredtoworkatheights,andwillprovideparticipantswiththeknowledgeandskillstoworksafelyandeffectivelyatheights,andbasicrescueasrequiredinaccordancewithlegislativerequirements

Industrial SafetyDate : 27-28 August 2020Fees : FMM Members RM954 ; Others: RM1166

Chemical Exposure, Usage & Handling

Chemicals are now considered as a necessity in our daily life. In particular,we arelikely to be exposed to hazardous chemicals, especially at ourworkplace. Typically,Scheduledwastesaregenerated from the chemicals, chemical containers, chemicalstains&sub-product/processgenerated.

BasedonthecurrentOSHA1994anditsrelated-regulationstheyclearlystatedthattheemployeeshavethe‘right-to-know’onchemicalsused,thehazard/riskposedtothem,identifythepointofuse/discharge&howtohandlethem.Employeesarerequiredto interpretthecontentsofSafetyDataSheet(SDS).Thistraining(which isrelevantto OSH(USECHH) Regulations 2000) will enable the participants on how to furtherimproveonchemicalsafety,fullyunderstandandknowshowtoresponsetodailyandemergencysituations.

Objectives•Haveabetterunderstandingandappreciationtowardslegalrequirements&implications•Tohaveproperknowledgeinsafemanagementofchemicalsatworkplace•Tounderstandhazards&risksassociatedinchemicalusage•HowtoreacttoaChemicalSpillEmergencyResponse

Contents•IdentifyingChemicalHazards•PlantInspectiononChemical-RelatedArea•DiscussiononCorrectionActionsandImprovements•LegalrequirementslistingrelatedtoChemicalSafety•Salientpointsof: (i)OSH(USECHH)Regulations2000 (ii)OSH(CLASS)Regulations2013•RiskManagementofChemicalsHazards•UnderstandingSafetyDataSheet(SDS)•ChoosingTheRightPPEForChemicalUsage•CorrectiveActionsbasedonChemicalHealthRiskAssessmentReport•EffectiveWorkplaceChemicalManagementSystem

Who Should Attend :Executive,Supervisors,TechniciansandOperatorsfromMaintenance,OperationsandSafetysections

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Industrial SafetyDate : 7-8 September 2020Fees : FMM Members RM954 ; Others: RM1166

Occupational Safety and Health Auditing (REVISED)

Occupationalhealthandsafety (OHS)auditing isaneffectiveassessmenttoolwhendeterminingtheeffectivenessofasafetymanagementsysteminplace.Auditsidentifythe strengths and opportunities for improvements so that the necessary remedialactioncanbetakenbeforetheybecomeanissue.Besides,auditswillensurecompliancewithlegalrequirements. It isapro-activeactivitytoensureasafeworkplaceforallstakeholders.andnotrelyingonaccidentstohappenbeforemaking improvements.Thistwo-day intensiveprogrammewillprovidevaluable insights intothesafetyandhealthauditingrequirementsforanyoccupationalenvironment.

Objectives•Comprehendthefundamentalsofasafetyandhealthaudit•Identifythepurposesofasafetyandhealthaudit•Planandimplementthesafetyandhealthaudit•Detailthemethodsforfollow-upandmonitorthecorrectiveandpreventiveaction•AssessthesafetycultureintheorganizationforcontinualimprovementintheOSHperformance

Contents•Introductionandtherequirementsofthesafetyandhealthauditing•Thedefinitionofinspection,investigationandaudit.Reviewtheconceptofoccupationalsafety,healthandwelfare.Deliberateonhazards/risksandunsafeact/condition•Safetyandhealthinspectionprocess•Occupationalsafetyandhealthauditing -OSHauditdefinition -Aimofaudit -ElementsofaneffectiveOSHaudit -OSHauditprocessandchecklist•Reviewingtheauditreport•Managementreview•Inspectionandauditingpractices(practical)

Who Should Attend :SafetyandHealthCommitteeMembers,HumanResourcesstaffwithsafetyandhealthresponsibilities,EmergencyResponseTeamMembers,EmployeeshavingresponsibilityincontractorworkandHeadofDepartment

Industrial SafetyDate : 26-27 October 2020Fees : FMM Members RM954 ; Others: RM1166

Behaviour Based Safety for Workers

HazardsarepresentinalltypesofIndustries.Thesehazardsmayrangefromlowtohighrisks.EventhoughtheManagementsintheseIndustrieshavegoodcontrolmeasuresinplace,theWorkersfromtheseIndustriescouldbeexposedtothesehazardsduetotheirownunsafeacts,whichisrelatedtothehumanbehaviour. InthecurrenttimemostaccidentsorincidentscausedmainlybytheHumanBehaviourasthelawiswellinplacetotakecareofallsituations.

Thehumanbehaviouris,oneconditionwhichneedsverydelicatehandlinganditcanonlybecorrectedbyselfawareness,itcanonlybecorrectedfromoneselfanditcan’tbecorrectedbyathirdperson.

Thisprogramisdesignedinsuchawaythatittakesapersonintohimselfrecognizingtheimportanceofhimselfandtheimportanceofprotectingownsself.

Objectives•Hazards&Risks•AccidentsandtheirCauses•UnsafeConditions/UnsafeAct•AttitudeofanIndividual•CharacterofanIndividual•TheMind.(Consciousmind&sub-consciousmind•TheMindSet•Themeansofcreatingpositiveattitude•Themethodsofmaintainingpositiveattitude•Themethodtoprogrammingthemind(BrainWashing)•Themethodsafetycouldbeprogrammedintothemind•TheresultsofAccidents

Contents•IntroductiontoSafety•Briefbackgroundandhistoryofsafety•Hazards&Risks•Accidents•HumanBehaviourAttitude•Characterofanindividual•TheMind

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Industrial Safety•ConsciousMind•CreatePositiveAttitude•MaintainingPositiveAttitude•ProgrammingSafetyintotheworker’smind•Repetitiveviewing/listening/recalling•CorrectiveActionsRequired•SupervisorsResponsibilitytowardsOccupationalSafetyandHealthintheareaofcoverage•12principleofSupervisorforOSH•5principlesinmaintainingthepositivebehaviouroftheirsubordinates•6KeyprinciplesofanEffectiveManager•HazardandtheirControlMeasuresaGuideforSupervisors

Who Should Attend :OSHPractitioners,Safety&HealthOfficers,Safety&HealthCommittee

Customer Service, Sales and MarketingDate : 25-26 February 2020Fees : FMM Members RM795 ; Others: RM954

Successful Selling Skills

Selling is a skill and thereforeyou can learnhow todo it if youwant to. Themostimportantpartofthesaleprocessisgettingyourbrainsetuptoattractsalesratherthandrivesalesaway.

Objectives•Beabletoaccessanddevelopethegreatsalespersonwithinyou•Learnhowtoachieveresultsdesiredincoldcallingandtelemarketing•Learnaboutprofessionalsalesbodylanguage,impression,techniqueofcommonalityandbusinessmeetingetiquette•AcquiresuperprobingpowerwherequestioningtechniquescangetasalespersontoYES!•Mastereffectivetechniquesofhandlingandtacklingobjections•Learn5easystepstoaprofessionalsalespresentation

Contents•DiscoveringYourColouredBrain–GeneticThinking&Interpretation•HowtoSellEffectivelySpeciallyDuringChallengingTimes•I.M.P.A.C.TSystemsofSales–MastertheSalesProcess,InvestigateYourProspects–Preparation,Planning,Pre-CallPlanning,Prospecting,Qualifying,Positioning•Meet–BuildRapport,Influence&Persuasiveness•Probe–KnowWhatTheProspectReallyNeedsorWants•Apply–WhatYouDoNotKnow,CanKillYourChancesofSuccess•Tackling&HandlingObjections:PuttingOuttheFire•ProfessionalSalesPresentation–Convince,Persuade&Influence•TieItUp–ABCAlwaysBeClosing•SalesSecret–YourInnerWorldCreatesYourOuterWorld

Who Should Attend :AllManagers,Executives,Supervisors,TeamLeaders,AllSupport&AdminPersonnelwhoareinvolveddirectlyorindirectlywithsales&marketing,customerservice&frontdesk.

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Customer Service, Sales and MarketingDate : 13 April 2020Fees : FMM Members RM583 ; Others: RM689

Handling Customers Complaints

Losingcustomersisagreatconcerntomanycompanies,especiallywhenitisaresultofpoorcustomerservice.Thereisasayingthatitcostsacompanyfivetimesmoretogetanewcustomerthantoretainone.Unfortunately,manycompaniesdonothaveacleardefinedplanonhowtoretaintheircustomers.Theirconcernhasalwaysbeentogetnewcustomersthusleadingtoanincreaseinrevenueandmarketshare.Inacompetitivebusinessenvironmentsuchaswearefacingtoday,customerretentionhastobe intheforefrontofbusinessactivitiesofcompaniesbecause losingcustomers,especiallytheprofitableisnotagoodoption.Oneoftheareasincustomerretentionis the handling of customer complaints and this one-day programme will help toaddressthisissue.

Objectives•Understandingthebenefitsandobjectivesofsettlingcustomercomplaintscanhelpacompanydevelopandimplementapropersystemtohandlecomplaints•Keepingthecustomers,thusminimizingtheattritionratetothecompetitors•MaintainingReputation•ProtecttheBottomLine•EncouragesImprovement•Generatenewcustomersthroughrecommendations

Contents•Module1 :UnderstandingCustomers•Module2 :TheSixKeysToCustomerService•Module3 :TheFourCommonTypesofDifficultCustomer•Module4 :Empowerment•Module5 :ServiceRecovery

Who Should Attend :SalesPersonnel,FrontLineStaff,MarketingPersonnel

Customer Service, Sales and MarketingDate : 18-19 June 2020 Fees : FMM Members RM795 ; Others: RM954

Customer Satisfaction for Quality Service

Customersareimportantinanybusiness.Thecatchwordnowis“customersatisfaction”forexcellentcustomerservice.Itmeanstoemphasizeandfocusoncustomer-definedsolutions andneeds. Yet, for all the importanceon customers,whyarepeople stillfeelingstressedwhenitcomestodealingwithcustomers?

This seminar aims to bring the concept and application to quality customersatisfaction,tohelpbringawarenessonhowtoreducestressandhowtomakeeverycustomerinteractionahappyoccasion,withpositiveresultsfortheindividualandtheorganisation.

Objectives•Understandtheimportanceofcustomersatisfaction;theimpactontheirhappinessatworkandthereputationofthecompanyanditsproducts•Beself-motivatedtoservecustomersbetter,betheyinternalorexternalcustomers•Understandthatcustomersatisfactioniscustomer-defined•Tocommunicatemoreeffectivelythroughbetterlisteningandquestioningtechniques•Toseeeachpersonasanindividualwhodeservesrespectandcourtesy,andtopractisethetencommandmentsofhumanrelations•Torespond,notreact,positivelytodifficultcustomerscomplaintsandsituationforawin-winsolution•Toearnthecustomer’sconfidenceandenhancetheorganization’simageandbusiness•Committoafollow-upplanattheworkplace

Contents•ImportanceofCustomerSatisfaction•EffectiveCustomerCommunication:TheKey•ManagingCustomerExpectations•ManagingCustomerComplaints•BuildingCustomerConfidence•SuccessFormula

Who Should Attend :Anyonewhoareengageswithcustomerwhetherinternalorexternal

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Customer Service, Sales and MarketingDate : 23-24 November 2020Fees : FMM Members RM795 ; Others: RM954

Brand Management Workshop

More and more firms and other organizations have come to the realisation thatoneof themost valuableassets is thebrandnamesassociatedwith theirproductsor services. Inan increasingly complexworld, individualsandbusinessesare facedwithmore andmore choices but seemingly have less and lesstime tomake thosechoices.Theabilityofastrongbrandtosimplifyconsumerdecisionmaking,reduceriskandsetexpectationsisthusinvaluable.Creatingstrongbrandsthatdeliveronthatpromise,andmaintainingandenhancing thestrengthof thosebrandsovertime, isthusamanagementimperative.

Objectives•Toincreaseunderstandingoftheimportantissuesinplanning,implementationandevaluatingbrandstrategies•Toprovidetheappropriatemodelsandothertoolstomakebetterbrandingdecisions

Contents•Module1 :Identifying&Establishingbrandpositioningvalues•Module2 :Planningandimplementingbrandmarketingprogrammes•Module3 :Measuringandinterpretingbrandperformance•Module4 :Growingandsustainingbrandequity

Who Should Attend :SeniorManagersofthecompany

Communication and Clerical DevelopmentDate : 26-27 March 2020 Fees : FMM Members RM795 ; Others: RM954

Business Writing Skills and Email Writing Etiquette

English communicationbe it in awritten formor verbal, undoubtedly is the globallanguageofcommunicationwhichhasgainedimportanceespeciallyinthecommercialworld. Todaynomatterwherewe reside in thisworld,weareeasily connectedbyvariousmeans ofmodern communication technology such as email, using English.However,effectivelyusingEnglishatworkplacerequiresaveryspecificanddemandingknowledgeof business-centred grammar and vocabulary. As such in this globalisedworld,effectiveuseofEnglishforcommunicationinemailwriting,eitheratworkplaceorforinternationalbusiness,isveryimportantforustoremaincompetitive.

Objectives•UseEnglishinarealisticworkingenvironment•Expandtheirprofessionalvocabulary•DevelopeffectiveEnglishwritingskillsinletterwriting,andemailwritingandetiquette•Organiseideasandpresenttheminanappropriatemannerwhenrespondingtoemails•WriteandrespondtoemailstointernationalpartieswithgoodcommandofEnglishlanguage•Enquireeffectivelyonvariousissuesthroughemails•Enhancetheirabilitytohandledifficultbusinesscommunicationsituationthroughemails

Contents•Module1 :GrammarforWritingSkills•Module2 :7c’sofEffectiveWritingSkillsnamely:•Module3 :BusinessLettersconsistsofsixpartsnamely•Module4 :EmailWritingandEtiquette•Varioussamplesofemailsinabusinessenvironmentaregivensuchas:•The4Rulesforemail•EmailDisclaimer:Whyyouneedadisclaimer?Sampleofdisclaimerisgiven.•25emailetiquetterulesapplicabletocompanies

Who Should Attend :Personnel from the Management/ Professional Group, Managers, DepartmentalHeads,TeamLeaders,Executives,Administrators,SupervisorsandthosewhowishtocommunicatethroughemailsconfidentlyinEnglish

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Communication and Clerical DevelopmentDate : 21-22 September 2020Fees : FMM Members RM795 ; Others: RM954

Presentation Skills and Public Speaking

Publicspeakingisachallenge.Onewhoisabletorisetothischallengeisconsideredas a champion, as formidable barrier of fear, shyness and nervousness have beensurmounted.Inthismodernandcompetitivebusinessworld,onehastobearticulate,persuasive,convincingandabletoconveyhis/herfactsandideasorallywithclarityandflawlessness.Thiscanonlybeachievedthroughstep-by-stepguidedlearningprocessof‘presentationskills’.

Objectives•Overcomethefear,shynessandnervousnessofpublicspeaking•Grabtheattentionoftheaudiencethroughinterestingintroductiontherebyretainingtheaudience•Convince,persuadeandinfluencetheaudiencethroughpowerfulvocabulary,rightterminologyandgrammaticallycorrectsentenceconstruction•Imparttheideaswithclarityanddirecttothepoint•Reinforcethestrongmessageandleavetheaudiencewiththeindeliblememoriesanditsimplicationcherishedintheirminds,whenconcludingthepresentation

Contents•Module1 :PreparingaPresentation/Speech•Module2 :Writeyourspeech,polishitandeditit•Module3 :Delivery•Module4 :RolePlay•Module5 :QuestionsandAnswers

Who Should Attend :Executives,managers,headsofdepartment,andseniormanagersandthoseinterestedinpublicspeaking

Communication and Clerical DevelopmentDate : 8-9 October 2020Fees : FMM Members RM795 ; Others: RM954

EQ Driven Communication & Interpersonal Skills in the Workplace

Gonearethedayswhenahigh IQalonecangetonebysatisfactory.Success intheworkplace now depends upon one’s special ability to combine IQ with emotionalintelligenceorbetterknownasEQ.

So,whatisEQ?It iscreatingconsciouschoiceinourthoughts,feelingsandactionsinrelationshipswithourselvesandothers.Itiscentraltoallkindsofsuccess,joyandsatisfaction. Certainly it isessential topersonalandprofessional relationships.This2 days’ workshopwill explore the 5 criteria of EQmaturity in communication andinterpersonalskillsintheworkplace.

Objectives•LearnthefivecriteriaofEQmaturity;•Identifypracticalalternativesindealingwithemotions;•Developpositiveattitudesandinteractionswiththeirsuperiorsandpeers;•Applyprinciplesofeffectivecommunicationinworksituations;•Understandselfdominantstyleofcommunicationanditseffectiveness•Beawareofeachpersonasindividualsandtheirrights•Understandtheneedformaintainingintegrity•Beassertivewhenneedtoconfront,persuadeornegotiatewithothers•Developpositivewin-winattitudes

Contents•Communication•EmotionalIntelligence(EQ)•EQinCommunication•TheAssertionTheory•Win-WinInterpersonalSkills•WorkingwellwithbossandcolleaguesthrougheffectiveEQManagementskills•SuccessAgreementSystem(SAS)

Who Should Attend :MiddleManagementManagers,Executives,Supervisors

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Communication and Clerical DevelopmentIntakes : 15-16 October 2020Fees : FMM Members RM795 ; Others: RM954

Negotiating with Influence and Persuasion towards aWin-Win Situation

Whenweusetheword“negotiation”,manypeoplethinkofbiggovernmentorbusinessdiscussionsorsecretmeetingswithUnionrepresentatives.Thisisamisconceptionaswenegotiateallthetimeinournormaldailylife.

We all at some point have discussedwith a few friendswhere to eat or drink, orsomethingassimpleaswhoisgoingtotaketherubbishout.Notallournegationsaretrivialhowever,discussionswithyourmanagerregardingsalaryorthepriceyoupayforanewhomeorcar.Theseareall situationsthat involvenegotiating!Duringthisworkshop,participantswillgetanunderstandingofthephasesofnegotiation,toolstouseduringnegotiation,andwaystobuildwin-winsolutions.

Objectives•Understandthebasictypesofnegotiationsandthephasesrequiredforsuccess•Understandtheconcepts:WATNA,BATNA,WAP,andZOPA•Completethegroundworkfornegotiation•Identifywhatinformationtoshareandwhattokeeptoyourself•Basicbargainingtechniques•Identifyingmutualgainstrategies•Reachconsensusandsetthetermsofagreement•Dealwithpersonalattacksandotherdifficultissues•Howtousenegotiatingprocessesinoureverydaylife•Howtonegotiateonbehalfofsomeoneelse

Contents•SectionOne :GettingStarted•SectionTwo :WhatisNegotiation?•SectionThree :It’sallinthePreparation•SectionFour :CreatingaCommunicativeAtmosphere•SectionFive :PhaseOne–ExchangingInformation•SectionSix :PhaseTwo–Bargaining•SectionSeven :MutualUnderstanding•SectionEight :PhaseThree–Closing•SectionNine :DirtyTricks•SectionTen :EverydayNegotiation•SectionEleven :NegotiatingonBehalfofaThirdparty

Who Should Attend :Senior Managers, Managers, Assistant Managers, Administrative Staff, Secretaries,HumanResources,Engineers,Technicians,Supervisors,SalesExecutives

NEW

Certificate ProgrammesIntakes : 18-21 February 2020 & 20-23 October 2020Duration : 4 days Fees : FMM Members RM1886.80 ; Others: RM2098.80

FMM Certificate In Boilerman

TheFMMCertificate inBoilerman isspeciallydevelopedtoupgradetheTheoreticalOperationalSkillsofthecurrentworkforceinhandlingSteamBoilersinvarioussectors.TheCertificateprogrammewillprovidetheknowledgetoupgradetheskillsofBoilerSupervisors,Operators,AssistantsandApprenticeonmattersrelatingtoOperations,Mounting&Fittings,InspectionsandMaintenanceofBoilersattheworkplace.

Objectives•Upgradetheknowledgeandskillsofcurrentpersonnel’shandlingandoperatingSteamBoilerandtofurtherupgradetheskillsofBoilermanGrade2Certificateholders;•Establishaleveloflegalknowledgepertainingtoboilersandthetheoreticalandpracticalskillsinordertoefficientlymanageandhandlesteamboilerstowardsbetterworkperformance;•Createopportunitiesforcareeradvancementanddevelopmentwithinanorganization;and•PrepareparticipantstositfortheBoilermanExaminationsconductedbyJabatanKeselamatandanKesihatanPerkerjaan(JKKP/DOSH)

Contents•Acts&RegulationsRelatedtoBoilers•TypesofSteamBoilers•BoilerOperations–SiteVisit/Theory•EssentialFittingsandMountings•PreparationforMandatoryInspection•TypesofTestRelatedtoBoilers•BoilerMaintenance•BoilerHouse/RoomRequirements•ConstructionofBoilers•WaterTreatment•BoilerCommissioning•BoilerAccessories•OralRevision

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Certificate ProgrammesWho Should Attend :Atleast2yearsofworkingexperienceasaSteamEngineorSteamBoilerAttendantdirectlyhandlingBoiler)orat least3yearsworkingexperienceasanApprenticeofJourneyman Fitter in a Steam Plant or Engineering Workshop (indirectly handlingBoiler)

Certificate ProgrammesIntakes : 24-27 March 2020 & 24-27 November 2020Duration : 4 days Fees : FMM Members RM1886.80 ; Others: RM2098.80

FMM Certificate In Steam Engineer

The4-dayprogrammeonBoiler/SteamPlantOperationsandManagementfocusesonestablishingcorrectpracticesinSteamPlantOperations.Thisprogrammealsoprovidesguidanceinboilermaintenanceprocedures.Overalltheprogrammewillescalatetheknowledgebaseofparticipants tobecomebetterOperatorandTechnicians in theirownplant.Youwill gain thepracticalKNOW-HOWyouneedandmore importantly,confidencetooperatesteamplantsuccessfully.

Objectives•Providein-depthprofessionalknowledgeandskillsforsoundandeffectiveBoiler/SteamPlant•OperationsandManagementpracticesandbeacquaintedwithnecessaryknow-howforoperatingsteamplantsuccessfully.•ProvideparticipantswiththenecessarytoolsneededtobeaCertifiedSteamEngineer.•Enhancetheknowledgepertainingtoboilermanagement,whichisperhapsthebestwaytoavoidlosses.•Equippedparticipantswiththelatestinformationonsteamplant.•PrepareparticipantsfortheSteamEngineersExaminationconductedbyJKKP

Contents•SafetySteamPlantOperation•FactoriesandMachineryAct•BoilerConstruction•TypeofSteam•BoilerEfficiency•BoilerOperations•BoilerFittings•WaterTreatment•CombustionSystem•BoilerDamageandRepair•SteamTurbine•SteamTrapsOperationsandMaintenance•MaterialsUsedinSteamPlant•Welding

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Certificate Programmes•MaterialTreatment•ChemicalCleaning•ReviewofPastYear’sQuestions

Who Should Attend :Practicing BoilerOperators, Technicians andMill Engineers, Shift Charge Engineers,JuniorEngineersTechniciansandthosewhoareinterestedtoupgradetheircareerinSteamPlantOperations.Thiscouldrangefromsmallprocessplantstomajorutilities.Industrymayincludefactories,hotels,hospitals,plantationsandetc

Certificate ProgrammesIntakes : Upon RequestDuration : 21 days Fees : FMM Members RM4240 ; Others: RM4452

FMM Certificate In Safety and Health Officer (Part Time)

InlinewiththeOccupationalSafetyandhealthAct1994,anditsRegulationstoensureacompetentpersonisemployedtoactasaSafetyandHealthofficerattheplaceofwork,theFMMCertificateinSafetyandHealthOfficerrepresentsauniqueeffortofFMMInstitutetoproduceapoolofqualifiedsafetyofficerforthe industrytowardsthepreventionandreductionofoccupationalaccidentsandhazardsattheworkplace.

Objectives•Providein-depthprofessionalknowledgeandskillsforeffectiveOccupationalSafetyandHealthmanagementpractices•EnhancethelegalknowledgepertainingtoOccupationalSafetyandHealthandbeacquaintedwithnecessaryknow-howandtechniquesforperformingvariousOccupationalSafetyandHealthactivities•CreateopportunitiesforcareeradvancementanddevelopmentinOccupationalSafetyandHealthwithinanorganisation•PrepareparticipantsforSafetyandHealthOfficerExaminationconductedbytheNationalInstituteofOccupationalSafetyandHealth(NIOSH)

Contents•Module1:OccupationalSafetyandHealthManagement(6days)•Module2:OccupationalSafetyandHealthLegislation(4.5days)•Module3:OccupationalHealth(5.5days)•Module4:OccupationalSafety(5days)

Who Should Attend :SafetyandHealthOfficers/CommitteeMembers,HumanResourceOfficers,EngineersandSupervisorsfromvarioussectorsofindustries

Approved byDOSH

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Training Schedule For Year 2020

Date TitleFees (RM) PSMB

SchemeMembers Others

1 9-10January

The Introduction of CLASS Regulations and GHS 954.00 1,166.00 SBL

Scheme

2 16-17January

Leadership and Motivation - Essential Skills for Supervisors 795.00 954.00 SBL

Scheme

3 10-11February Effective Logistics Management 795.00 954.00 SBL

Scheme

4 18-21February FMM Certificate In Boilerman 1,886.80 2,098.80 SBL

Scheme

5 20-21February

Techniques to Keep Employees Engaged and Motivated at Workplace (NEW)

795.00 954.00 SBL Scheme

6 24February

Noise Management under New OSH Noise Regulation and PPE at Workplace (NEW)

583.00 689.00 SBL Scheme

7 25-26February Successful Selling Skills 795.00 954.00 SBL

Scheme

8 27-28February Hot Work Safety 954.00 1,166.00 SBL

Scheme

9 12-13March

Leadership Role towards Industry 4.0 795.00 954.00 SBL

Scheme

10 26-27March

Business Writing Skills and Email Writing Etiquette 795.00 954.00 SBL

Scheme

11 24-27March

FMM Certificate In Steam Engineer 1,886.80 2,098.80 SBL

Scheme

12 30-31March

Effective Supervisory Management Skills 795.00 954.00 SBL

Scheme

13 2-3April

Habits and Practices of Highly Successful People 795.00 954.00 SBL

Scheme

14 13April Handling Customer Complaints 583.00 689.00 SBL

Scheme

15 20-21April

Predictive and Preventive Maintenance for Effective Maintenance moving Towards Zero Failures

795.00 954.00 SBL Scheme

16 23-24April

Basic Occupational First Aid with CPR and AED Certification 795.00 954.00 SBL

Scheme

17 11May Domestic Inquiry Procedures 583.00 689.00 SBL

Scheme

Registration of four (4) or more participants from the same organisation will enjoy ONE complimentary seat for fifth (5) participants). ** Fees include service tax of 6%, course materials, lunch, refreshments and Certificate of Attendance

(FMM Institute Sarawak Branch) 082-332784/7 Fax : 082-332785

Date TitleFees (RM) PSMB

SchemeMembers Others

18 14May

Introduction to Good Manufacturing Practices (GMP) & HACCP Food Safety System

583.00 689.00 SBL Scheme

19 18-19May

Management Skills for New Managers 795.00 954.00 SBL

Scheme

20 15-16June

Hazard Identification, Risk Assessment and Risk Control (HIRARC)

954.00 1,166.00 SBL Scheme

21 16-17June

Effective Stock and Inventory Management 795.00 954.00 SBL

Scheme

22 18-19June

Occupational Ergonomics and Manual Handling at Workplace 954.00 1,166.00 SBL

Scheme

23 18-19June

Customer Satisfaction for Quality Service (NEW) 795.00 954.00 SBL

Scheme

24 29-30June

Building Facilities Management, Operation and Maintenance 795.00 954.00 SBL

Scheme

25 9-10July

Accident and Incident Prevention, Investigation Recordings and Analysis at Workplace

954.00 1,166.00 SBL Scheme

26 13-14July

Quality Improvement Techniques for QC 795.00 954.00 SBL

Scheme

27 27July

Confined Space Awareness (NEW) 583.00 689.00 SBL

Scheme

28 6-7August Six Thinking HATS 795.00 954.00 SBL

Scheme

29 10-11August Working Safely at Height 954.00 1,166.00 SBL

Scheme

30 13-14August Operasi Stor & Gudang 795.00 954.00 SBL

Scheme

31 24-25August

Conducting Effective Training Needs Analysis & Evaluating Training Effectiveness

795.00 954.00 SBL Scheme

32 27-28August

Chemical Exposure, Usage & Handling 954.00 1,166.00 SBL

Scheme

Training Schedule For Year 2020

Registration of four (4) or more participants from the same organisation will enjoy ONE complimentary seat for fifth (5) participants). ** Fees include service tax of 6%, course materials, lunch, refreshments and Certificate of Attendance

(FMM Institute Sarawak Branch) 082-332784/7 Fax : 082-332785

F M M I n s t i t u t e S a r a w a k B r a n c h80

Training Schedule For Year 2020

Date TitleFees (RM) PSMB

SchemeMembers Others

33 1-2September

Maintenance Tools and Techniques for Proactive Maintenance towards Zero Failures

795.00 954.00 SBL Scheme

34 7-8September

Occupational Safety and Health Auditing 954.00 1,166.00 SBL

Scheme

35 21-22 September

Presentation Skills and Public Speaking 795.00 954.00 SBL

Scheme

36 24-25 September

Penerapan Asas Teknik Kawalan Kualiti Di Tempat Kerja 795.00 954.00 SBL

Scheme

37 28 - 29 September

Total Productive Maintenance for Supervisors 795.00 954.00 SBL

Scheme

38 1-2October

ISO 9001:2015 QMS Internal Auditor 795.00 954.00 SBL

Scheme

39 8-9October

EQ Driven Communication & Interpersonal Skills in the Workplace

795.00 954.00 SBL Scheme

40 15-16October

Negotiating with Influence and Persuasion towards a Win-Win Situation

795.00 954.00 SBL Scheme

41 20-23October FMM Certificate In Boilerman 1,886.80 2,098.80 SBL

Scheme

42 26-27October

Behaviour Based Safety For Workers 954.00 1,166.00 SBL

Scheme

43 2-3November

Effective Absenteeism Management 795.00 954.00 SBL

Scheme

44 5-6November

Thinking Outside The Box & Problem Solving 795.00 954.00 SBL

Scheme

45 12-13 November

Introduction to Supply Chain Management 795.00 954.00 SBL

Scheme

46 23-24 November Brand Management Workshop 795.00 954.00 SBL

Scheme

47 24-27 November

FMM Certificate In Steam Engineer 1,886.80 2,098.80 SBL

Scheme

48 1-2December

Fundamental of Warehouse / Store Operations & Safety 795.00 954.00 SBL

Scheme

Registration of four (4) or more participants from the same organisation will enjoy ONE complimentary seat for fifth (5) participants). ** Fees include service tax of 6%, course materials, lunch, refreshments and Certificate of Attendance

(FMM Institute Sarawak Branch) 082-332784/7 Fax : 082-332785

Training Schedule For Year 2020

Date TitleFees (RM) PSMB

SchemeMembers Others

49 3-4December

Managing Environmental Sustainability toward Preserving The Ecosystem

795.00 954.00 SBL Scheme

50 14-15 December

Main Switchgear & Sub-Switchboard Maintenance & Troubleshooting

795.00 954.00 SBL Scheme

51 17-18 December

ISO 9001:2015 Non-Comformity, Corrective Action and Continual Improvement

795.00 954.00 SBL Scheme

Registration of four (4) or more participants from the same organisation will enjoy ONE complimentary seat for fifth (5) participants). ** Fees include service tax of 6%, course materials, lunch, refreshments and Certificate of Attendance

(FMM Institute Sarawak Branch) 082-332784/7 Fax : 082-332785

FMM Institute SarawakTraining Calendar 2020

FMM’s Vision:

Making Malaysian industries globally competitive

FMM Institute’s Vision:

To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with

educational excellence in industry practices and technology in tandem with the nation’s surge towards developed nation status

FMM Institute’s Mission

To establish the FMM Institute as the centre of excellence to expand and diversify training and educational programmes and to offer

qualifi cations from certifi cate/diploma to degree and masters level

Our Quality Policy:

Total commitment to service excellence and quality

Appreciation

The FMM Institute

THANKYOU

would like to

for your continuous support