CaveatConsultancy

THE HAGUE UNIVERSITY OF APPLIED SCIENCES21/03/2016

INTEGRATION OF INTERNATIONAL STUDENTSINTO DUTCH SOCIETY

Dear Ms Bulnes Sanchez,

Caveat Consultancy team is pleased to be entrusted with solving your problem. In this document, we provide you with our vision and working methods followed by the analysis of the current situation, our proposed solutions and limitations connected to the changes.

We believe that our solutions create the best combination for successful integration of the international students to Dutch society. Additionally, we work with the aim to help you change the status quo and come to satisfaction of every party.

Best regards,

Caveat Consultancy Team

04 Introduction

05 Problem analysis

11 Solution

15 Limitations

16 Our team

Table of contents

Introduction Problem Analysis Soution Limitations Our team

INTEGRATION OF DUTCH STUDENTS INTO DUTCH SOCIETY 4

Who are we?

Caveat Consultancy is a team of professionals who have the capacity,

skills and passion to offer to our clients.

Vision:‘Making complexity

simple again’

Research Question:

How can the existing channels be improved in order to provide better

integration of international students?

How do we work?

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 5

Situation analysisInternational

Students survey

Interviews with the

organisers of activities for

the IS

Interviews with Student

organisations in THUAS

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 6

80,33% have not enough contact with Dutch Students

8% have no contact at all

83% show interest in stronger integration with Dutch Students

94% have little or zero knowledge about activities by student organisations

Interest areas of

international students

1. Tourism

2. Food4. Sport

3. Music

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 7

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 8

5 channels template

Introduction to

Dutch culture and society

Europe @ Home

Intercultural games

Student oranisations

International office

Cultural fair

Channels for

integration

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 9

Student Organisations

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 10

International office

No programs and activities for international students

Currently in a transition phase = opportunity to implement a new program

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 11

1. Support of student

organisations

BEST SOLUTION

2. Buddy system by

International office

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 12

1. Support of student organisations

A stable contact person between student organisations and university

Platform on the student portal for sharing the events - more students are reached(particularly the exchange students)

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 13

2. A Buddy System

What is the buddy system? Who is involved in the buddy system?

=A buddy

(a home student, preferably Dutch)

A student

Support and friendship

International office Buddies

Students International office

sends & analyses surveys

recruits buddies

contact body

evaluates the program (1st year - trial)

keep track of events within their interest group (i.e. sport games, theatre plays,

expositions)

inform their students about these events

design and organise thematic trips (based on offered events)

report to the International office

share events with Buddy club

fill in the survey (interested in buddy club?)

choose the interest area

cooperate with buddies

+

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 14

1

2

3

45

6

7 Step by step buddy system

Survey on interest of

incoming students

Determine the number

of interested students & buddies (max 5 st. per buddy)

International office recruit

buddies(motivation +

interviews)

Buddies are divided into interest groups

(culture, sports, clubs)

Buddies are responsible for an overview of events within

their interest area

Buddies meet

students enrolled in the program, discuss the events

proposed by buddies

Buddies accompany students to

the final destination

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 15

Buddy system is voluntary

Disinterest of any stakeholder

Lack of qualified buddies

Introduction Problem Analysis Solution Limitations Our team

INTEGRATION OF INTERNATIONAL STUDENTS INTO DUTCH SOCIETY 16Bianka UrbanovskáBianka is the main designer and organiser in Caveat Consultancy alongside Jeremy. In this particular case, her main tasks consisted of interviewing student organisations of the Hague University, designing a step-by-step procedure of a buddy program with role divisions of all stakeholders and design of a presentation and this document. Bianka is a second-year student of European Studies with specialisation in private sector

Jeremy van LieropJeremy is a third-year student of European studies with vast experience in exchange program. His main focus was to discover the possibilities the clubs in the Hague area offer for international students and assisting Bianka with creating the buddy system manual. In addition, Jeremy was responsible for summarising the research methodology.

Simina BalanAs an exchange student from the University in Nancy, Simina has the overview of the current situation in the Hague Unviersity. She conducted interviews with organisers of events aimed to integrate international students, particularly Mr Le Coq, Ms Bulnes Sanchez and Mr Van Oenen. Her work was a great contribution to situation analysis.

Laura Mafioly-TerverLaura is a french exchange student in The Hague University since September. She likes being in contact with

people and therefore shares an interest in better integration. For the purpose of this report, Laura interviewed the exchange students and with the help of our colleague Oluwatobi created and shared the survey.

Oluwatobi OwoturoOluwatobi is an exchange student who has been in The Hague University since August 2015. Her main role in this case was preparing questions for a survey of international and exchange students, survey distribution and English correction.

Hysni HaxholliHysni is a home European Studies Student. As an experienced exchange student he and Oscar were working on the Buddy system research which served as a background for the further buddy system

development. Hysni spent his exchange in Japan were he was also part of the international office.

Oscar Giezenaar Oscar is a Junior Consultant at our firm. His education includes a bachelor in European Studies and he is specialized in communication and public relations. For this report he was responsible for the research on the buddy system.