Connections Magazine April 2013

April 2013

You and Your Care

YOU’REALL STARS

Bringing you all the action straight from the red carpet – p6, 7, 8 & 9ALL STAALL STAALL STA

The more we know about dementia,the more prepared we’ll be to face it. So, this Dementia Awareness Week™(19–25 May), find out more, talk tous, and join the conversation.

alzheimers.org.uk/talkdementia #TalkDementia

Alzheimer’s Society operates in England, Wales and Northern Ireland. Registered charity no. 296645. DAW13CPOS

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Welcome to ConnectionsIn this edition we bring you all the action from You’re a Star Awards.Our staff received the red carpet treatment at our Oscars-style awards evening. We honoured and celebrated the fantastic work of all our nominees, finalists and winners. For all of you that attended we’re sure you’ll agree it was a fantastic evening. Turn to pages 6, 7, 8 and 9 to find out who took centre stage and claimed their £1,000 prize, generously supported by Soverign Health Care Charitable Trust.

The competition has already begun for next year. Teams are already starting to think about projects they can put forward for an award. There are a few examples in this edition we think would make great entries for next year!

A project that started in one of our speech and language therapist’s kitchen turned into developing an incredible resource to support people with a learning disability and dysphagia to eat and drink safely. Turn to pages 12 and 13 to read all about the recipe book our leading experts have developed.

We also caught up with Bagz of Inspriation, an Exciting Futures group, asking service users to design a ‘mood bag.’ One side will be filled with nine designs based on thoughts and feelings, the other side with words which stir emotion. The canvas bags will be sold to help support future work of the Working Women’s service. Flick to pages 20 and 21 to find out more.

That’s just a selection of great stories featured in this edition. Our editorial deadline for our June edition is 29 April so please get in touch if you have anything you would like us to feature...

Communications TeamIf you require this document in a larger text format please contact the Communications Team.

Have you got News for us?

Don’t forget we are always on the look out for great gossip, exciting events and touching tales – if you have something to shout about please let us know!

Your ContactsJayne MurphySenior Comms Manager Tel: 01274 363551 Email: [email protected]

Sam HirstComms Manager Tel: 01274 228174 Email: [email protected]

Ben CullimoreMulti-Media Designer Tel: 01274 228173 Email: [email protected]

Aimee HaggasComms Assistant Tel: 01274 228351 Email: [email protected]

Contentsp6 You’re All Stars

p10 Small Changes, Big Difference

p12 Bon Appetit!

p18 Right Here, Right Now

p20 Bagz on Inspiration

p22 Focusing on the Future

p26 Birthday Celebrations for Nursery

Our staff received the red carpet treatment at our Oscars-style

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Krishna Nair, Project Lead for Productive and Safer Care, was named ‘Lean Champion of the Year’ at the national Lean Healthcare Academy awards held in Leeds.Krishna has played a key role putting ‘lean’ in place across our Trust to improve the quality of patient care and increase safety standards.

Krishna said: “Staff have been really keen to put lean principles into practice and my award is a testament to all their hard work.”

Also celebrating on the night was the Assessment and Treatment Unit who were named as finalists for the Productive Series award.

Congratulations to everyone involved! PICTURED: Krishna (left) collects his award.

The Bandwagoners

Photo booth fun

Singing

CELEBRATINGCHAMPIONSChampions Show the Way thanked Community Health Champions for their hard work and dedication leading and supporting activities across the Bradford District at a recent celebration at the Midland Hotel.The event included afternoon tea, singing, dancing, poetry and a performance from local music group the Bandwagoners.

A photo booth proved very popular as people donned hats, wigs and masks for a photo shoot!

Rebecca Bentley, Head of Nursing Development and Non Medical Prescribing, said: “Within the past year 540 people have attended a champion led session and there are now 50 new activities being offered all thanks to the dedication and enthusiasm of Community Health Champions. This is an excellent achievement and one which should be celebrated.”

The event was made possible thanks to You’re a Star Awards 2012 and Sovereign Health Care.

LEAN MACHINE!News in Brief

DATE FORYOUR DIARYWhy not top up your professional development and attend our upcoming talk:

Mummy... I hate the dentist: managing children’s dental anxieties DATE: 18 April 2013 VENUE: Conference Room, New Mill, Victoria Road, Saltaire, BD18 3LD.

This talk is open to both staff and Foundation Trust members and delivered at different times for your convenience: 1.30pm - 3.00pm and 6.00pm – 7.30pm.

To book or for more information, email: [email protected] or call 01274 363552.

Turn to page 14 to find out how our dental service has helped one little girl overcome her fear of the dentist.

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YOURSTORYWe have signed up to Patient Opinion, an independent feedback platform for health services.Patient Opinion encourages patients, families and carers to share their story about their experience of our services. People can share their stories either online, by telephone or posting a leaflet to Patient Opinion using a pre-paid envelope.

All stories are published anonymously online and we have a commitment to respond to every one we receive. It’s all about us having meaningful and honest conversations so we can better understand what people expect and want from us as a Trust.

Shahid Islam, Patient Experience Manager, said:

“Patient Opinion is one of the many ways we are gaining an insight into what people think about our services. The whole idea behind it is to understand what we are doing well and make improvements where identified.”

Please encourage people who use our services and their carers to share their experience at www.patientopinion.org.uk. If you require Patient Opinion leaflets with self addressed envelopes please contact Shahid Islam by either email: [email protected] or telephone 01274 228193.

WALK THIS WAY TOBETTER FOOT HEALTHPodiatry services are inviting service users to get involved and have their say on the future of foot health services.People are invited to attend one of two events where they can find out more about what the team offer and how they can help shape the future of the service.

Wednesday 24 April 1.30pm – 3.30pm at Central Hall, Alice Street, Keighley, BD21 3JD

Wednesday 15 May 1.30pm – 3.30pm at Great Victoria Hotel, Bridge Street, Bradford BD1 1JX

For more information call 01274 251777 or visit www.bdct.nhs.uk/foothealth

Refreshments provided, booking not necessary.

PROFESSIONALOF THE YEAR

Peter Scotcher, Occupational Therapist, at Meridian House was named ‘Professional of the Year’ at the Cellar Project’s Mental Wealth Awards held at the Midland Hotel, Bradford.The award recognises a mental health worker who has gone the extra mile to promote recovery and employment for people with mental health problems.

Peter won the award on the back of his work encouraging people to overcome barriers and try new activities to get into employment. He was nominated by Jane Foers, Case Manager at the Cellar Project.

He said: “I was surprised to win the award, but feel really proud. It’s not often that someone goes out of their way to nominate you for an award, I’m really grateful.”

Peter Scotcher, award winner!

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CORPORATE SERVICES

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CORPORATE SERVICES

Bringing you all the action straight from the red carpet, we joined in the celebrations at this year’s ‘You’re a Star Awards’! After searching high and low across our entire organisation to find the stars of 2012/13, the winners of our annual staff awards ceremony were finally revealed at a glitzy Oscar’s-style ceremony.

More than 300 members of staff and guests from across the District packed into the National Media Museum in Bradford to recognise and celebrate our health care heroes.

This year over 40 nominations were received for our values inspired categories, but just 15 were shortlisted, with five winners and ten runners-up – all chosen by an independent judging panel.

In the build up to the main event each shortlisted nominee got a visit from a film crew to capture what they get up to at work and showcase why they’ve been nominated. This was then shown on the big screen in the Pictureville theatre for all to see.

There was a buzz of excitement as Kevin Archer, education professional, writer and broadcaster kicked off the proceedings. There was even a touch of celebrity to the event as Kevin read out good luck tweets for the nominees from Alastair Campbell and Jonathan Ross!

Taking home the first award of the evening, Working Together, was Clinical Leads School Nursing with A&E Liaison Nurse, led by the Trust’s Children and Family Services. They identify children who attend A&E not in education or registered with a GP and ensure that their health and/ or education needs are met, and most importantly any safeguarding issues are addressed.

Bringing you all the action straight from the red carpet, we joined in the celebrations at this year’s ‘You’re a Star Awards’! After searching high and low across our entire organisation to find the stars of 2012/13, the winners of our annual staff awards ceremony were finally revealed at a glitzy Oscar’s-style ceremony.

More than 300 members of staff and guests from across the District packed into the National Media Museum in Bradford to recognise and celebrate our health care heroes.

This year over 40 nominations were received for our values inspired WORKING TOGETHERClinical Leads School Nursing with A&E Liaison Nurse

You’re all Stars!

Kath Shorey, Clinical Lead School Nursing, said:

I’m really proud of everyone who’s been involved. It’s a fantastic joint effort between education, the acute sector, GP’s and of course our school nurses.

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CORPORATE SERVICESCORPORATE SERVICES

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The Respect award was claimed by Louise McChrystal, Consultant Speech and Language Therapist for Multilingual Communities. Louise has designed new information leaflets and communications tools and resources specifically aimed at families from Eastern European communities. These are being used in clinics by the speech and language therapy team with great results.

Louise said:

I’m absolutely thrilled. It’s unbelievable. I’m going to use the prize money to develop more resources in different languages, it will mean we can continue the work we are doing in the team.

OPENNESS Podiatry Service

The Respect award was claimed by Louise McChrystal, Consultant Speech and Language Therapist for Multilingual Communities. Louise has designed new information leaflets and communications tools and resources specifically aimed at families from Eastern European communities. These are being used in clinics by the speech and language therapy team with great results.

RESPECTLouise McChrystal (left),Consultant Speech and Language Therapist for Multilingual Communities

Taking the Openness award was the Podiatry service for their Knowing How We Are Doing Productive Community Service. Members of the team are based at more than 40 different clinical sites across Bradford and Airedale. This virtual discussion and information board was created to respond to issues around staff having information available and accessible regardless of their location.

Fiona Parkinson, Senior Podiatrist said:

It’s great to win the award. It will spur us on to continue to improve openness. Our next focus will be to look at how we use this with service users and carers.

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The Improvement award was collected by the HR Service Desk, for the work they have done in developing and improving specialist IT software to create a single point of access for all of our HR queries.

Claire Hannon, HR Operations Manager, said:

It’s really nice as a support service to be recognised knowing you can make a difference to the bigger picture.

The final award of the evening Excellence was presented to the Airedale Centre for Mental Health Housekeeping Team and was received to rapturous applause and cheers from the

audience, almost lifting the roof off the Pictureville!

The team work closely with clinical staff to maintain the excellent standards on the ward. Alongside their daily duties, the team support service users during their stay with the little things that are so important, including making time to talk, listening and providing a cheerful smile.

On collecting the award Sue Gunning, House Keeping Assistant, said:

I’m gobsmacked! We weren’t expecting this, it’s wonderful, thank you.

All our runners up received a certificate to mark their achievements and each of the winners took home a trophy; certificate and prize money worth £1,000 which can be used to improve their service area or personal development.

You’re a Star Awards was generously supported by Bradford-based Sovereign Health Care Charitable Trust to whom as a Trust we are very grateful for their support.

Dr Bob Dougdale, Trustee of the Charitable Trust and Deputy Chair of Sovereign Health Care, said: “I worked for the Trust for 18 months and know of the good work it does. But, I have been so impressed by the work of all the nominees this evening. With Sovereign being Bradford based and encouraging good health, we are delighted once again to be a key supporter of the You’re a Star Awards in recognition of the impact the Care Trust has on the lives of local people.”

The Improvement award was collected by the HR Service Desk, for the work they have done in developing and improving specialist IT software to create a single point of access for all of our HR queries.

Claire Hannon, HR Operations Manager, said:

service to be recognised knowing you can make a difference to the bigger picture.

The final award of the evening Excellence was presented to the Airedale Centre for Mental Health Housekeeping Team and was received to rapturous applause and cheers from the


I’m gobsmacked! We weren’t expecting this, it’s

All our runners up received a certificate to mark their achievements and each of the winners took home a trophy; certificate and prize money worth £1,000 which can be All our runners up received a certificate to mark their achievements and each of the


The team work closely with clinical staff to maintain the excellent standards on the ward. Alongside their daily duties, the team support service users during their stay with the little things that are so important, including

audience, almost lifting the roof off the Pictureville! IMPROVEMENTHR Service Desk

EXCELLENCEAiredale Centre for Mental Health Housekeeping Team

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Catch up with all the gossip from You’re a Star Awards online with BCB radio 106.6fm at www.podcast.canstream.co.uk/bcb/

Watch all the nominees films at: www.youtube.com/commsbdct (please note this will not work on some Trust computers)

Our Chief Executive Simon Large closed the evening by saying how proud he was of all staff.

He said: “Every year we recognise staff at the awards, and every year I’m amazed at your commitment and dedication to improve the health and well-being of people locally.

Simon also revealed our positive national NHS Staff Survey results. He said: “The Trust scored ‘average or above’ on 26 areas of good practice. In ten of those areas, we were in the top 20 per cent of every Trust in the country. We were the highest scoring of like organisations across Yorkshire and the Humber.

“I know we are delivering services to be proud of across our organisation – this event recognises just a few of those, but I’d like to extend my thanks to all our unsung heroes.”

WORKING TOGETHER AWARD Clinical Leads School

Nursing with A&E

Liaison Nurse

RESPECT AWARD Louise McChrystal,

Consultant Speech and

Language Therapist for

Multilingual Communities

OPENNESS AWARD Podiatry Service

Knowing How We

Are Doing Productive

Community Service

IMPROVEMENT

AWARD HR Service Desk

EXCELLENCE AWARD

Airedale Centre

for Mental Health

Housekeeping Team

WORKINGKING

WINNERS:

YOU’RE A STARAWARDS2013

WINNERS:

Supported by

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SPECIALIST SERVICES

When Bradford Working Women’s Service (BWWS) moved to Fieldhead Business Centre in December 2010 it was a chance to ask women that use the service what they wanted to see.

Michelle Khan, Team Leader, explained: “The women were quite anxious about the move, as it was unfamiliar surroundings to them, away from the red light area. We worked hard to reassure them that the same service would be provided, and if anything, things could improve.”

To provide a smooth transition process between the two locations the team at BWWS included the women in all their discussions about the move.

“We were lucky we were starting with a blank canvas and we really encouraged the women to make it their own.

“At our old place we had a TV in the lounge which was small. One of the things the women asked for was a bigger TV, which we’ve now got.

“They also asked for a bigger shower, hair dryers and somewhere to wash and dry their clothes. We had to do a lot of negotiating to get them what they wanted, but it’s really important that we respect people who use our services and provide what they need,” said Michelle.

The team are constantly asking service users for their views on what they want and bring their ideas to team meetings. The team use a ‘We asked you’, ‘You told us’, ‘We did this’, template to communicate what’s happened.

“We’ve also changed the times of our drop-in sessions,” added Michelle. “The women can use the facilities at anytime of the day, but we’ve stopped evening drop-in, as the women didn’t want it. We go out to them instead.”

The team has also listened to what the women want to do in the future and are helping them with skills such as budgeting and professional qualifications.

“We have a small kitchen area and staff go out with the women to get supplies, working to a budget. The women have to work together to make sure there is something in the fridge everyone wants.

“One thing the women were really keen on was to get involved with activities, particularly design and crafts, and even look towards gaining a qualification in this area. We’ve used our prize money from the 2012 You’re a Star Awards to fund the ‘Bagz of Inspiration’ project, which is going really well.

“We have improved IT facilities in the lounge and are working closely with Bradford College to develop a suitable training programme women can get involved with after the bagz project to continue their interest in design.

“We have a really good relationship with people who use our services and it’s important when we ask for their opinions, we do what we can to make things happen, to maintain trust and continue building on what we have,” said Michelle.

When Bradford Working Women’s Service (BWWS) “We’ve also changed the times of our drop-in

Big DifferencesBig DifferencesSmall Changes,Sometimes it’s the smallest things that make the biggest difference.

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SPECIALIST SERVICES

Big DifferencesBig DifferencesSmall Changes,

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This work is brilliant. It demonstrates not only how gathering patient experience helps improve services but also how this has led to opportunities for shared decision making.

When any service can feedback to service users on what has happened, this automatically increases confidence in services and also can reduce any concerns.


The lounge area

The kitchen area

New: Hair Dryers Improved: IT facilities

New: A bigger TV

New: A Clinical Room

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ALLIED HEALTH PROFESSIONALS & PLANNED CARE SERVICES

People with a learning disability and dysphagia can have difficultly eating, drinking or swallowing. But just because chewing or swallowing is difficult doesn’t mean food and drinks cannot be enjoyable.Connections caught up with our Safe Swallowing team, following the launch of their recipe book filled with nutritious, great tasting recipes for people requiring modified diets.

BonPeople with a learning disability and

BonAppetit!

Left to right: Rebecca Leighton, Speech and Language Therapist, Grainne Boyle, Dietitian in Learning Disabilities, and Rebecca Martin, Specialist Dietitian.

Speads from the Recipe book

Tuna & broccoli pasta bake

Salmon fish cakes

Lamb casserole with cous cous

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If you would like to order a copy of the recipe book please email [email protected] are £5 each or five for £20

It’s so important people with dysphagia eat and drink safely as they can be at risk of choking, food/fluid entering their airways and can be at risk of not getting the right amount of food and fluid intake. If food isn’t the right consistency it is more likely to enter their airways and cause choking or lead to a chest infection,” explained Rebecca Leighton.

“We wanted to develop something that would support people with a learning disability and dysphagia to enjoy eating and drinking safely. Carers often told us they weren’t sure what consistency food should be and what foods can be mashed or blended safely. It can be very stressful for carers to prepare meals and we wanted to support them too,” added Grainne.

The trio set to work to create their tasty, safe delights for people with dysphagia. It all started in Rebecca Leighton’s kitchen, followed by speaking to carers and chefs preparing food for people with swallowing difficulties, then cooking up a feast in the kitchens at Leeds Metropolitan University.

“We knew we needed to create meals with our specialist knowledge in safe swallowing to make sure they were fit for purpose,” said Rebecca Martin. “Seeing what foods modified well together and which didn’t; blending, mashing and chopping food to create the right consistency; tasting different foods; checking portion size and nutritional value. We gained a good insight into the problems preparing meals that are safe to chew and swallow that carers are coming up against every day.”

The recipe book clearly explains different consistencies of food and how to create them, using photographs throughout so people can see the different consistencies they are aiming to achieve.

“We learnt a lot whilst testing the recipes, getting round hurdles we faced such as chopping fresh tomatoes to put them into a casserole – there was tomato skin floating in there which isn’t safe – we knew next time to use a tomato puree. For us it was all about safer, tastier more appetising food on the plate,” said Rebecca Leighton.

Safe Swallowing Recipes also explains what food is needed for a balanced diet and how much of it; High-risk foods that have difficult textures to chew and swallow and should be avoided;

Drink consistencies and thickeners; and information about nutritional value with a focus on high calorie meals and snacks suitable for people with dysphagia.

“The meals are nutritious and contain what’s needed for a balanced diet for people with dysphagia however they contain high quantities of fat and therefore we do not recommend them for general use,” added Grainne.

There’s lots of tasty options for people to choose from. Some of the recipes featured are: salmon fish cakes with parsley sauce, mango smoothie, sweet potato and coconut soup and fruit with custard.

The team wants to update the book and add new recipes to the next edition. Rebecca Martin said: “We want people to tell us what they think of the recipes, how easy they were to follow and how tasty people thought they were.

“We would love to hear from any groups of carers or service users that would like to try out the recipe book to share with us their views and experiences of using it.

Grainne Boyle, Dietitian in Learning Disabilities, Rebecca Leighton, Speech and Language Therapist, and Rebecca Martin, Specialist Dietitian are our leading experts behind this unique recipe book – Safe Swallowing Recipes. Here’s what they told us:

We want people to tell us what they think of the recipes and how tasty people thought they were. Appetit!

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SALARIED DENTAL SERVICES

One in four* of us dreads a visit to the dentist. Children especially can find the experience daunting, so it’s important they are made to feel comfortable with the experience. There are ways to overcome such fears, as mum Jodie found out when she took her seven year old daughter, Angel to meet one of our specially trained experts.

Angel has always been really scared of the dentist and wasn’t coping very well having treatment at her regular dentist. We knew she needed work doing on her baby teeth but when we went to the dentist she would grab the tools and say she didn’t want anything to happen. It’s not that she’s ever had a bad experience. It’s just that she doesn’t like the scary looking equipment and unusual sights and smells.

Our dentist realised that Angel’s fear was quite advanced and referred us to Sinead, dentist, who is specially trained to work with children who are really nervous.

Sinead put Angel at ease straight away by welcoming her and letting her know what to expect. She built up Angel’s confidence over a few visits by letting her ‘ride’ in the dentist’s chair, showing Angel the things she would use and giving her a sticker for being brave. Just by doing simple things like this I saw Angel’s trust grow and she became less frightened by her visits to Sinead.

Over time and only when Angel felt less worried, Sinead explained the treatment she would need. Sinead wanted to do as much as possible while Angel was awake to prevent her being put to sleep but it all depended on Angel’s confidence. We had thought she would need lots of her teeth taking out but Sinead was able to do fillings and crowns on some teeth.

Because Sinead had been so patient with Angel, Sinead did a filling for her yesterday using her ‘magic wand’ and a crown today both while she was awake, this was done easily with no fuss. I was so proud of Angel, she was so brave.

Did you know we have a dedicated team of professionals supporting children who fear the dentist and as a result can’t receive dental treatment by their own dentists? Connections caught up with one parent who was struggling to get their little one into the ‘Dentist’s Chair’...

It didn’t hurt when I had my filling. Sinead used a magic wand to make my tooth sleepy. I was really brave. Angel

Did you know we have a dedicated team of professionals supporting children who fear the

Dentist!Dentist!I Hate the


I Hate theMummy,

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Referrals: Access to our specialist dental services is through referral only. Before making a referral please visit www.bdct.nhs.uk/dental to see patient referral criteria.

Thanks to Sinead’s kind care and attention I have seen a massive difference in the way Angel behaves. I was with her for support the whole way through and if she continues like this Sinead thinks she’ll be brave enough to have her problem teeth removed without having to be put to sleep.

Sinead’s taken each appointment as it comes and never pushed to do anything Angel wasn’t happy with. The idea is that once this work is completed she will have overcome her fears and will be able to attend our regular dentist with the rest of the family. I’m keeping my fingers crossed!

We have the expertise and facilities to support children with a range of needs. Our team includes Specialists and Consultants in Paediatric Dentistry, Dental Surgeons, Dental Therapists and Dental Nurses, who are well trained and responsive to children’s individual needs.

Mrs Sinead Enright, Senior Dental Officer, Paediatric Special Needs

Dentist!I Hate the


*Statistic from NHS Choices

Left to right: Dentist Sinead and Angel

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ADULT MENTAL HEALTH SERVICES

what you write!Somerset House Creative Writing Group reveals their creative ways to express their thoughts and feelings.

Eagerly waiting to share her poems with the rest of the group, Jane Ann Whittaker can’t wait to tell us her big news. “I’ve had my first manuscript of poetry published! Opening The Door To The Mind, is all about different issues and situations and really makes you think.

“I’m so proud my manuscript has been published it’s made me feel like I have achieved something. I’ve already started to work on the next one!”

Jane’s brought many of the poems featured in the E-book to the group to gain their views and opinions. “I get inspiration from the group. Being creative helps me express myself. I use creativity as a means of relieving stress. It helps me think.”

Jane has also been involved in other creating writing events including the Flash Mob event at Bradford University, where she read out poems to students.

Marain Tasker, another group member, is really passionate about writing and appreciates support from the group. “It’s nice to know other people understand you and you’re not alone. Sometimes when you’re at your lowest it just helps to get it all down on paper. It doesn’t matter what you write. It just has to come out.”

Marian is also a keen artist, some of her work is on display at Somerset House and Cartwright Hall. She explained a picture she’s created in the past. “The person in the picture is looking out of the window, the world is going round, but the person is like a shadow, it’s like they’re not really there.” She explained the picture is reflective of how she feels at times in her life.

It was Andrew Graham’s idea to set up the writing group. He’s experienced first hand how effective writing can be as a form of support and wanted others to gain from it too.

“Mental ill health can happen to anyone and I would encourage people to write, it’s really helped me,” Andrew explained. “I sometimes set myself challenges and write in lots of different styles. I sometimes go back to see what I have wrote at different times in my life and it helps me to reflect back.”

The budding writers really stick together and offer lots of beneficial guidance to one another. One group member

was struggling to think of something to write about. Everyone offered their support. “What inspires you to write? Write your thoughts and feelings down when you’re feeling depressed. Express how you feel, just have a go the even odd word or two helps me.” Hopefully with their encouragement the group member will bring something along to share to the next group.

Tim Sturrock, Community Mental Health Nurse, who co-facilitates the group, said: “I believe creative writing helps people who often don’t feel

Being creative helps me express myself. I use creativity as a means of relieving stress. It helps me think.

what you write!It doesn’t matter

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ADULT MENTAL HEALTH SERVICES

Thanks to the Creative Writing Group

At this writing group creativity abounds Where scribbles are analysed and help is found

Each person brings something from their heart High quality of work for them to impart

Reading our missives to hear them aloud Achievements of which we can all be proud

Daring to write what we think, how we feel Or just nonsense and witty comments to appeal

Before I came here I was at home writing on my own Now I feel I have like-minded friends. I’m not alone

Marion Tasker

what you write!

listened to find their own voice and work out for themselves what it is they need to say.”

Connections will feature some of the groups work in future editions.

Watch this space…

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what you write!It doesn’t matter

Left to right: Andrew and Marian

Jane Anne Whittaker

Opening The Door To The Mind

You can purchase the E-book for £5 at the following link:

http://tinyurl.com/openingthedoor

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ADULT SERVICES

District Nurses at Westbourne Green can now update patient information ‘on the go’ thanks to our new Agile/Mobile working project.They have been chosen to trial clinically designed laptops, allowing District Nurses to access and update patient information at the point of delivery of care.

Julie Jackson, District Nurse, said: “We’re looking forward to trailing the mobile devices. We will be able to input data onto SystmOne, if suitable, in peoples own homes.

“If we, for example, take blood sugar readings we can input the results straight into the clinical system. We will also have improved access to information reducing the amount of times we will need to go back to the office to get information.

“Ultimately, I hope the new devices will free up time for us to see more patients. We do currently spend a lot of time coming back to base to input data and we won’t have to with the new mobile working devises.”

Other benefits of mobile working include:

• Greater accuracy of clinical information entered at the point of care.

• Helps staff to make a better clinical judgment by comparing present with past history.

• Improving efficiency, productivity and quality of care.

Anthony McCourt, Project Manager, said: “The need to have real time access to patient records, at the point of care is a key aspect for the future of the NHS. In today’s technological age, location should not be a barrier to accessing correct, secure patient information.

“Front-line clinicians want to work with up-to-date patient information and real-time systems but they need the

proper support, training and technologies to be able to do this. We are working hard with the District Nursing team at Westbourne Green to make this happen over the next couple of months.”

Connections will catch up with the team in the coming weeks to see how the trial project is going and find out what patients think to this new way of working.

Right Now!Right Now!Right Here,

In today’s technological age, location should not be a barrier to accessing correct, secure patient information at the point of care.

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ADULT SERVICES

Ultimately, I hope the new

devices will free up time for us to see more patients.

Email [email protected] to get a copy of Transforming Care Briefing sheet 10.

Julie Jackson shows Mark Lyles, Operation Service Manager how it works

Julie Jackson on the go

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SPECIALIST SERVICES

Feathers, glitter, paint are just a couple of items transforming Friday afternoons at Bradford Working Women’s Service.Bagz of Inspiration, an Exciting Futures group, is asking service users to design a ‘mood bag.’ One side will be filled with six designs based on thoughts and feelings, the other side with words which stir emotion. The canvas bags will be sold to help support future work of the service.

“We started the workshops in December. They provide an opportunity for the women to be creative, be safe, try something new and keep an interest in the project from design to sale.

“We can’t get over the response we’ve had from the women, it’s just been fantastic, they’re so excited,” said Adele Geddes from Bagz of Inspiration.

Jools Connoll, who provides emotional support at the workshops, said: “This project is having a positive impact on the women. We’ve seen changes in moods and some have found a passion

for art.”

Michelle Khan, Team Leader at Bradford Working Women’s Service, added: “I’ve been really surprised at the level of peer support which is offered when the women meet. Just last week one woman was giving another advice on moving away from a violent partner, it’s just fantastic to witness.”

The women are enjoying the project so much, they’ve asked for the workshop to be open all week, so they can drop by and continue designing the bags. Some have even asked to take work home.

One woman said: “I’m not hearing voices as much at night.”

SPECIALIST SERVICES

Bagz of Inspiration

In today’s technological age, location should not be a barrier to accessing correct, secure patient information at the point of care.

Just some of the many designs

The workshop

21

SPECIALIST SERVICES

Louise Whiteley, from Bagz of Inspiration Team, said: “There is a stigma about working women which we’re trying to break. The majority of women accessing this service have reduced their sex working. The service supports them to get out, and stay out. The bags project is a means to keep their interest in positive work.”

Once the final design has been selected, the bags will go on sale. Watch this space!

Bagz of Inspiration

What do the women have to say?

It’s brilliant, it occupies my mind.

I feel fantastic and relaxed.

I come in a bad mood and go home happy.

The clothing you have been donating for the women to take home is a big hit at the workshops and the team would love to receive more. Look at the news page of Connect to find out where you can donate clean, women’s clothing (excluding underwear).

Bagz of InspirationThe clothing you have been donating for the women to take home is a big hit at the

‘An example of a printed design’

22


Aiming for excellence, AHPs have just launched their four year vision. Focusing on the roles and responsibilities of staff at all levels and how staff will continue to provide high quality, safe and effective services to people across the District.

Importantly the strategy commits all AHPs to deliver a number of pledges for each and every patient and service user we serve:

• To provide a top quality service• To achieve excellence in patient experience• To ensure great relationships between the

Trust, its staff and stakeholders• To deliver excellent value for money

Nicola Lees, Deputy Chief Executive, said: “These pledges will see us become one of the best integrated health and social care organisations in the country.”

AHPs will have lots of opportunities to input into the strategy. They will be asked for their ideas to develop their services in line with the four year vision.

Cathy Wright, Allied Health Professional Lead, said: “With all the changes happening in the NHS it will bring us lots of opportunities to make positive changes to the way we deliver care and treatment within our communities. It’s important staff bring their ideas to the table. It has to be a real team effort.”

Connections went along to the launch of our Allied Health Professionals Strategy to hear first hand how it will affect and support staff on the ground.


Focusing on the Future!It’s an exciting time to be part of our Allied Health Professionals (AHP) community as they embark on a journey to make innovative and creative changes to they way they work.

Allied Health Professionals are specialist clinicians who work across all healthcare settings; supporting people of all ages in their recovery from illness or in coping with disability. They enable children and adults to make the most of their skills and abilities, and to develop and maintain healthy lifestyles.(Department of health 2008A, p4)

You and Your Care

Allied HealthProfessions Strategy2012 – 2015

Providing top quality care to the people of bradford, airedale and craven and to be recognised as one of the country’s leading providers of integrated health and social care services.

OUR FOUR KEY AIMS ARE:QUALITY

VALUE FOR MONEYRELATIONSHIPS

PATIENT EXPERIENCE

23

ALLIED HEALTH PROFESSIONALS & PLANNED CARE SERVICESALLIED HEALTH PROFESSIONALS & PLANNED CARE

Focusing on the Future!Here’s what staff told us:

Patient ExperienceSue Craig, Speech and Language Therapist:

People who use our service often have difficulties with their speech, language and/or communication skills. Some may also have feeding/swallowing problems. It’s our role to support and empower them to achieve as much as possible. We need to deliver on our promises we set out in the strategy. It’s important people who use our services get the quality of service they deserve.

Value for MoneyAnne D’Arcy, Podiatrist:

Our services should be at the forefront of people’s minds locally. We have put a lot of effort into making sure we are fit for competition, under the Any Qualified Provider (AQP) scheme. We want to provide the best possible care, based on the very latest research, delivered in a way that suits the individual and the strategy will support us to achieve this.

RelationshipsRebecca Martin, Specialist Dietitian:

In the dietetic service we would like to develop a severe obesity service. We can’t achieve this on our own and the strategy highlights how we need to work together with other professionals to make it happen.

QualityPeter Scotcher, Occupational Therapist:

AHPs have broad and often unusual roles and it’s important that it’s made clear what we offer. As a result of the strategy we should start to see more referrals to our services. As more people find out about us, this should see better quality referrals, creating less waste and helping us work together efficiently.

Focusing on the Future!Focusing on the Future!

Quality

services. As more people find out about us, this should see better quality referrals, creating less waste and helping us work together efficiently.

Get your hands on a copy of the Allied Health Professions Strategy 2012-2015 by emailing [email protected]

CORPORATE SERVICES

24

United

It’s difficult to see what’s beautiful about the ‘beautiful game’ on a cold dreary February night, but there’s certainly something attracting you to Tuesday night football practice. Connections went to find out why.

UnitedTrust

Left to right: Richard Holmes, James Cooke, Mark Lyles, Alan Fenton

James breaks through

Richard’s on the ball as Mark gets ready to block

25

As Mark Lyles and James Cooke, Operations Service Managers in Bradford and Airedale, Wharfedale and Craven collect the subs, hand out the bibs and start this weeks training session there are plenty of jokes shared as the ball is kicked around the top pitch at Dixons City Academy, Bradford.

The team is made up of staff from our Trust, the former PCT, Bradford Teaching Hospital Foundation Trust and the Local Authority along with young people from the local community who used to stand and watch the guys train, until Mark invited them to join in.

“We have around 14 regulars with another 20 who attend when they can,” said James. “We’ve always put a lot of emphasis on the team being inclusive and fun. We have a wide variety of standards, but everyone gets a game and is supported and acknowledged for their efforts.”

The team has played competitive games against other Trusts and organisations and even won the (West Yorkshire NHS) league before!

“We have a good track record,” said Mark. “Our hardest game was against the Ambulance Service, they brought their own ambulance on stand by,” he joked!

The team has also played impromptu games with local groups, including 11 refugees from Afghanistan on one occasion.

After the warm up, the guys get into a friendly. As heart rates increase so too do the number of ‘clouds’ of breath across the pitch. It definitely brings its health benefits.

“Anyone is welcome to join us, as a one off, on an ad hoc basis, or regularly. I think most of the players look forward to Tuesday’s as a bit of a highlight, it’s good exercise, a good laugh, a good group of people and it probably keeps a lot of us out of trouble,” laughs James!

CORPORATE SERVICES

Football can:

Get your boots on and get involvedTuesday Night Football Practice 6-7pm at Dixons City Academy, Bradford. There’s a small cost of £3 which covers hire of the pitch, and the occasional replacement of equipment.

For more information contact: James Cooke [email protected]

Check out the next edition of

Connections when we catch up with

a member of staff who has benefited

from Reiki.

Increasesaerobiccapacity

Lowers body fat

Improves muscle tone

Builds strength,

flexibility and endurance

Increases muscle and

bone strength

Promotes teamwork

Increases concentration, persistence

and self-discipline

Great way to meet people and exercise

with friends

Opportunity to increase confidence,

self-esteem, and help to reduce

anxiety

26

for NurseryOur on-site nursery has celebrated its 10th anniversary of supporting NHS parents.The Children’s Place Nursery officially opened in 2003 and has been thriving ever since.

Anne Whitaker, Child Care Specialist Service Lead, said: “We have cared for hundreds of children over the past 10 years and supported many families to maintain a positive work-family life balance. We have constantly strived to provide a first class service to all our families which is reflected in our

‘Outstanding OFSTED’ rating.”

Located in the grounds of Lynfield Mount Hospital the nursery offers parents high quality childcare and education that fits their work patterns.

Rebecca Williams, Library Information and Resource Manager, has used the nursery for the past five years. Both her children Jacob, five who now goes to school, and Holly, two have attended full-time.

“Knowing Holly is happy, makes me happy and means I’m able to switch from mum to manager with ease. I’m able to get on and support my colleagues by providing high quality information or deliver specialist training without worrying about my children.

“The nursery supports me to work longer hours if needed. It’s really flexible, which makes me feel comfortable knowing I don’t have to worry about rushing to pick my children up at a certain time.

“It’s a luxury to have the nursery on the site where I work. I can nip across and talk to the staff if they have any concerns.

It made it easier for me to get back to work from maternity leave.

“The staff are absolutely fantastic, they’ve always got time for you if you need to chat and the standard of care is brilliant. I’d recommend the nursery to anyone!”

for NurseryCelebrations

The staff are absolutely fantastic, they’ve always got time for you.

CelebrationsBirthday

If you want more information about the nursery please contact Nursery Manager, Jaime Dolecki on 01274 363146 or visit www.bdct.nhs.uk/childcare/

CORPORATE SERVICES

Left to right: Holly’s key worker, Holly and Rebecca

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Coffee BreakWIN IMAXTICKETS!Calling all film lovers! Thanks to the National Media Museum we have two pairs of IMAX tickets up for grabs.

All you need to do to be in with a chance of winning is find the missing word in our themed wordsearch.

Words can be up, down, forwards, backwards or diagonal. When you have found the missing word, send it to us at [email protected] no later than 3 May 2013.

The winner will be chosen at random and notified after the closing date. Please remember to leave a contact number so we can let you know if you’ve been successful.

Good luck!

DECEMBER’S WINNER:Congratulations to Jonathan Varley, Team Administrator for the Older People’s team, at Meridian House. Jonathan was randomly chosen as the winner after correctly spotting the missing word ‘Exercise’. He won a month’s free gym pass to Shipley Nuffield Health Fitness & Wellbeing Centre.

Thank you to everyone who entered.

1. Movie2. Actress3. Actor4. Imax5. Ticket6. Theatre7. Screen

8. Camera9. Comedy10. Horror11. Popcorn12. Action13. Trailer14. Intermission

15. Entertainment16. Family17. Sweets18. Fun19. Romance

M Q W E R T U Y I T O P L K J H GZ O X C Q W E L R H T Y U N M F AA S V D F G H I J E K L Z H X V CI L P I O U Y M T A R E W O T Q TN K J H E G F A D T S A Z R X C RT U Y T R E W F Q R M N A R B V EE I O P L K S J H E G I F O D A SR A R E M A C I O P L V C R X Z SM Q W E R T R Y U E I P L K J H GI N B V O C E X R Z P O P C O R NS A L S M D E F G H I K L P I U YS K O J A H N G F D S A Q W E R TI Z B X N C B V M T E K C I T N PO H B J C K L P O I U Y T R E W QN G Y F E S A T F V B A C T I O NQ W T U I R Y R G U K D F G H J KA I M A X E H E B I N Y D B N M LZ S V Q L W N Q M U L A C T O R UX E N T E R T A I N M E N T Q W E

The National Media Museum offers five floors of spectacular galleries, two state-of-the-art auditoria, dedicated multi-purpose suite and the IMAX experience – all housed behind a magnificent glazed façade. For more information please visit: www.nationalmediamuseum.org.uk

WHAT’S YOUR STORY?

TO READ GUY’S STORY AND TELL YOUR OWN, GO TO PATIENTOPINION.ORG.UK/GUY OR CALL 0800 122 3135

YOUR STORIES MAKE ME BETTER AT MY JOB

Documents

Connections Magazine April 2013