CONFLICT MANAGEMENTSTRATEGIES

Concept of the Workshop

CORPORATESOLUTIONSTUSDEC

Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well, conflict provides a powerful avenue for significant growth. Hence developing and practicing efficacious conflict resolution techniques is significant for inducing harmony in the overall organizational environment.

Conflict resolution involves recognizing and managing any particular conflict. This is an essential part of building emo-tional intelligence and nurturing relationships. Poorly handled conflicts can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on adapting conflict resolution strategies to quickly and effectively resolve them, while building trust and commit-ment with clients and colleagues.This Conflict Resolution Training Program provides techniques for individuals in an organization to resolve workplace conflicts and build a common understanding and framework for working through disputable work scenarios. We have after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Nego-tiation, Assertiveness and Persuasion. These skills will enable the participants to develop mitigation strategies of various conflicts at hand as well as prepare them to quickly and effectively recognize, resolve and prevent the conflicts. The training will be imparted, affiancing various interactive and pragmatic learning techniques such as case studies, role playing exercises, experiential elaborations from the participants and group discussions.

Learning OutcomesBetter understanding of the rational as well as affective motives backing various conflictsBetter communications skills to address various conflicting situations with greater conviction, empathy and civilityEnabling participants with skills to resolve their conflicts and build a climate of cooperation within their organizationA thorough understanding of the sources and sorts of conflicts and the skills to handle each sort effectivelyMaster the entire phase of conflict resolution with the absolute understanding of mitigation nodes and pointsLearn to apply the conflict resolution process to all types of conflictsLearn how to break out and use parts of the process to prevent conflictDevelop communication tools such as agreement frames and open questionsMultifarious anger and stress management techniques

Attend 1 day workshop for effective conflict management skills!

Date21 February 2013

Timings9AM to 5PM

Venue Royal Palm Golf &

Country Club, Lahore

Fee (Per Participant)PKR 10,500/-

CORPORATESOLUTIONSTUSDEC

Workshop FacilitatorManzar BashirGraduate CIPD | CPP Certified Psychometric & Training Expert

Content Outline

Who Should Attend?All those executives and managers who have to deal with conflicts, recurrent work life disputes and are managing or are part of diversified teams.

Introduction toConflict Resolution Defining Conflict & Conflict Resolution Theory Emotional Intelligence & Conflict Management Stages & Types of Conflict

Sources/Causes of Conflict Differing Perceptions, Values, Cultural Norms Needs such as Power, Status, Ego, Recognition, Self-worth Appreciating Conflict of Aims, Ideas, Opinions, Behaviors

Preventing Conflict Assess Positive and Negative Personality Traits of People Involved Determine & Assess Personality Type Significance of Body Language

Conflict Resolution Continuum Negotiation Mediation Arbitration Adjudication

Basic Methods for ResolvingConflict Power or Compete (FIGHT) Collaboration (FACE) Compromise or Negotiation Denial, Avoidance (FLIGHT) Accommodating, Smoothing Over (FREEZE)

Manzar is the only certified psychometric expert from CPP Inc USA in both MBTI ® and Strong ®. With Masters in HRD from Middlesex University Business School and a certification in international business strategy from London School of Economics, he has had over 9 years core HR experience and worked most recently as Head of Training & OD at Bank of Punjab. He has attended more than

dozen training and coaching programs from the CIPD including NLP, Team Development, Leadership, Negotiation skills, EI, Conflict Management, Coaching Skills, Personal Impact, Communication Skills, and Interview Skills. He is a graduate of NUST Business School and of Chartered Institute of Personnel & Development UK. His work-shops are open, highly interactive and full of energy where participants are challenged to discover themselves and share differing views, ideas and strategies, seek answers to critical questions and solve crucial issues. Currently he is working as a partner and senior consultant in UK based consultancy firm LD Alliance.

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