configuration and accounting modules overview software, networks, and features

Network Management Software Copyright Unique Communications Solutions Inc. 2010

configuration and accounting modules overview

software, networks, and features

Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010

overview

make up

features

networksabout Unique

> Privately Held, Small Business> Headquarters in Henderson, NV> Since 1984> Focus is providing telephone management systems to large enterprise customers> Customer base – 300+ Business, Higher Education, Federal, State, VA, Medical Facilities > Large customers with 150K-200K lines with over 80 Call Servers in a single database> Platinum Partners with Avaya> Developer Partners with Avaya, Cisco, and NSN> JITC Certified > Active IA Type Accreditation for US Navy

be unique Copyright Unique Communications Solutions Inc. 2010

overview

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networks

1. Simplified MAC for network owners and customers

• Multi Vendor Station Configuration• Switch & PBX Data Sync• Directory Management

2. Automate billing for Official and Unofficial customers

• Service, Cell, Call Record Billing (Official and Unofficial)• Vendor Media Management• Spending Analysis Reporting

3. Work flow for customer orders and troubles

• Work Flow Management• Work Orders & Trouble Tickets• Customer Portal Access for online Service Requests and

Trouble Reporting

4. Asset tracking and inventory management

• Cable Facility Tracking • Inventory Tracking (equipment & services)

accounting & configuration


overview

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link2. Automate billing for Official and Unofficial customers

link3. Work flow for customer orders and troubles

link4. Asset tracking and inventory management

> Manage multiple communication servers and PBX’s (VoIP and TDM) through a single graphical interface

> Configurable templates and data fill controls

> Build custom scripts for unique set configurations through the cairs.net WOPR™ script engine

> Ensure database accuracy of network assets with cairs.net database through the Data Sync Center

> Track Cable, Directory, Billing, Equipment and Station data from a single screen

link1. Simplified MAC for network owners and customers


overview

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networkscentralized access PBX and VoIP management


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> Automates monthly billing cycle from start to finish reducing or eliminating man power requirements

> Provides a unique portal login for Official (SMB) vs. Unofficial (residential style)

> Tracks charges for one-time, recurring, and call charges

> Offers customers with a call log dashboard that displays their call usage

> Manages payments, adjustments (credits and debits to accounts

> Contains customizable reports

link1. Simplified MAC for network owners and customers

link link link2. Automate billing for Official and Unofficial customers




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linklinklink

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billing automation

collect billing data create-distribute-verify

analyze spending

• CDR/SMDR/AMA Billing Data

Switch/PBX Network

• Cell/Data/Call Charges

Vendor Media

• Labor & ServicesWork Orders

• One-Time & Recurring Charges

Equipment & Services

cairs.net

auto bill generation & distribution

Subscriber Portal bill

verification

Past Spending

Current Spending

Future Spending


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> Create custom work flows, on the fly or pre-canned

> Organize work load between multiple work centers

> Determine what users can update and what data they can view within the work flow process

> Offers Telephone Control Officers (TCO) and subscribers a web portal to submit and track work order requests and troubles


link2. Automate billing for Official and Unofficial customers




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linklink

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Work Flow Management

customer portal work flow with multiple work centers organized into time frames

• New Services• Change

Services• Move Services• Delete Servers

Work Orders

• Telephone Troubles

• Data Circuit Troubles

• Equipment Troubles

Trouble Tickets

cairs.net database

Inventory & PBX

Directory &

Facilities

billing

Time Frame 1 Time Frame 2 Time Frame 3 Time Frame 4

Help Desk SurveyInside PlantBilling

InventoryOutside Plant

QA


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> Track all equipment types> Serial numbers (Bar Code Scanner)> One-time/Reoccurring Charges > Total quantities, Stock Levels

(used/available)> Communication Server Data (VoIP &

PBX)> Ports in-use and available> Sets and Feature Inventory> Remote Secure Maintenance Access

(SMA)> Cable Data

> Cable Building Fill Percentages> Network Connectivity Route Tracking> MDF & IDF Tracking


2. Automate billing for Official and Unofficial customers


link4. Asset tracking and inventory management


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Voice Network

CLI (Serial or IP) XML & File Transfer API

Subscriber & TCO Portal (Browser)

.NET Smart Client(Web Services Based)

cairs.net enterprise server application (CEDC)

Microsoft SQL 2008

WOPR (Scripting Engine) and UCE (Network Call Logging ) all API/WSDL are compiled into WOPR Language

Data Collection

Enterprise Applications

Cairs.net enterprise service (CES) Manager

Planned API

User Interface Apps

SSL, SSO or Forms Authentication


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networkssoftware & hardware

> cairs.net Smart Client – > Windows based PC – XP, Vista, 7 (installs in My Documents - light)

> Subscriber Portal > Browser based (IE, Chrome, Firefox ready)

> Cairs.net Enterprise Data Center (CEDC) & Enterprise Service Manager (CES):> Server OS - MS Server 2003 or 2008, IIS 6.0, .NET Framework 2.0, MS SQL

2005 or 2008, 1.5 GHz, 3.0 MB RAM, 100 Gig Hard Drive> Application Load Balancing and GEO-Redundancy supported

> WOPR & UCE> Server OS - MS Server 2003 or 2008, IIS 6.0, .NET Framework 2.0, MS SQL

2005 or 2008, 1.5 GHz, 3.0 MB RAM, 100 Gig Hard Drive


overview

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networks.NET Smart Client

Rich UI Features:Ribbon:

Instant Search:


overview

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networksWOPR™

> Interpretive language that compiles at run time enabling Communication Server development without having to update the enterprise software


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networksenvironment integration

Environment Switch/PBX E911 Operator Console

Security

Windows Server 2003/2008

Genband DMS100/CS2000

PlantCML T-Metrics JITC Certification

Windows XP/Vista/7 Avaya M1/CS1000 Redsky Amcom NMCI Certification

MS SQL Database Avaya BCM Xtend Conveyant PKI Enabled

IPv6 Enable Avaya S87xx/G3R, G3si

911-ETC Security Data Transfer (SSL)

Application Load Balancing

Cisco Call Manager Single Sign-on (SSO)

Database Clustering NSN & Siemens EWSD/HighPath

Geo-Redundancy Lucent 5ESS


overview

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networksbilling & call accounting benefits

> Automate monthly billing cycle and reduce the time and hassle of distributing bills.

> Track one-time/recurring/call charges for calling cards, cell phones, equipment, circuits and labor. Save time and money by wrapping your arms around the total cost of operation, which is key to determing cost saving policy and strategy.

> Automate residential/student billing and save money without worrying that charges are slipping through the cracks.

> Allocate charges for a subscriber to multiple paying organizations and easily get the right organizations billed for the charges they are responsible for.

> Automate vendor media import and billing and save money through spending visibility, cost distributing, and eliminating vendor overcharging.

> Create greatest cost and usage reports and eliminate abuse by determining problem sources.

> Create comprehensive spending reports and analyze spending trends and vendor contract costs.


overview

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networksset configuration

cairs.net Menu Feature Benefit

Set Management

Single user interface for all switch typesReduce knowledge & skill requirement to manage multi-vendor networks

Centralize PBX data into a single off-line database

Saves time by having a single database to see all your network assets and their configurations

Schedule a group of sets to be configured at a future date

Pre-plan major network changes to improve customer service and reduce down time

Track facilities (location/cable data), directory, equipment and charges

Provides a single place to take care of configuration, directory, and billing

Feature Templates

Set configuration templates containing set features and feature key-layouts

Speed up configuration and simplify complex configurations enabling non-technical staff to easily handle the work without extra training


overview

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networksdata sync center

cairs.net Menu

Feature Benefit

Data Sync Center

One sync interface for networks with multi-vendor Communications Servers and PBXs

Unlock the value of your enterprise network by bringing your data into a single accessible data source

Data Sync Center

Stay in sync even if your network is managed by a third party

You still get accurate network data to support other mission critical projects like billing and inventory management

Data Sync Center

Schedule network syncsDon’t worry about remembering to run the syncs, cairs.net will do it for you

Data Sync Center

Create rules for how and when data is synced

This way you can determine when you want to review the out of sync data before it updates cairs.net

SwitchesCreate equipment reports for each PBX

Easily see what you have and where


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networksConnectivity management

cairs.net Menu Feature Benefit

Equipment & Services

Create inventory tracking policies for managing items by serial number or item quantity Manage a wide variety of items in the way that you need

Determine the unit and recurring cost for equipment and services Integrates inventory into the orders, trouble, billing, and configuration records

Track stock and fielded equipment quantities Keep tabs on your investment for management and modernization projects

Facilities Maintain site to site cables and cable ranges for buildings, terminals, and manholes

Reduce labor costs through accurate cable data and empower modernization planning (moving to VoIP)

Connections

Create unlimited cross-connects for Sets and Circuits Track what is in the field without hassling software tracking limitations

Logical cable checking during the assignment process to ensure facilities are not assigned to locations that don’t have them

Save your cable records from destruction by keeping them intact over time and reduce common user error

Building Cable service and fill percentage reports Understand who is effected by service outages and easily view your facilities expansion capacity

Circuits Track T1’s, Microwave, Fire Alarms, Data Circuits Wrap your fingers around all of your telephony infrastructure for billing and service calls

be unique Copyright Unique Communications Solutions Inc. 2010

Shawn VanderhovenDirector of Sales and Product Management

Desk: 702.216.0266Cell: [email protected]

Thanks for your time.