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5/27/2018 CON9091_Xiang-CON9091 How McKesson Successfully Delivered the Largest Oracle HR Analytics Project Ling Xiang Public
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How McKesson SuccessfullyDelivered the Largest HRAnalytics Project
Ling Xiang Oracle BI Applications Product Manager
Ian Leath Enterprise Solutions Director McKessonBarry Cooper Head of Development McKesson
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Copyright 2013, Oracle and/or its affiliates. All rights reserved.2
The following is intended to outline our generadirection. It is intended for information purpose
may not be incorporated into any contract. It iscommitment to deliver any material, code, or fuand should not be relied upon in making purchdecisions. The development, release, and timi
features or functionality described for Oraclesremains at the sole discretion ofOracle Corporation.
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Copyright 2013, Oracle and/or its affiliates. All rights reserved.3
Oracle BI Applications Product FamilyRapid Performance Insight
CRM ANALYTICS
ORACLE BUSINESS INTELLIGENCE FOUNDATIONANAN
SOURCE ADAPTERS:
SALES
Pipeline Analysis
Forecast Accuracy
Up-sell/Cross-sell
Cycle Times
Lead Conversion
Sales TeamEffectiveness
MARKETING
CampaignEffectiveness
Customer Insight
Product Propensity
Market BasketAnalysis
Campaign ROI
SERVICE & CONTACTCENTER
Service Effectiveness
Customer Satisfaction
Resolution Rates
Service RepEfficiency
Service Cost
Service Trends
PRICE
Price Segments
Price WaterfallAnalysis
Deal Life Cycle
Deal Desk Analysis
Product PricingPerformance
LOYALTY
Member
Demographics Membership Trends
Promotion Cost
PromotionEffectiveness
Points Analysis
ERP ANALYTICS
FINANCIALS
General Ledger
AccountsReceivable
Accounts Payable
Fixed Assets
Profitability
ExpenseManagement
PROCUREMENSPEND
Direct & Indir S
Sourcing
Buyer Producti
Contract Comp
Supplier Perf.
Purch. Cycle T
Employee Expe
SUPPLY CHAIORDER MGM
Revenue & Bac
Inventory Analy
Fulfillment Stat
Customer Statu
Order Cycle Tim
BOM Analysis
PROJECTS
Project Funding
and Budget Product Cost
Project Revenue
Project Billing
Project Profitability
Resource Mgmt
HUMANRESOURCES
Empl. Productivity
Compensation
Talent Management
Recruiting Analysis
Learning Analysis
Workforce Profile
Time & Labor
STUDENTINFORMATION
Admissions andRecruiting
Student Records
Student Financials
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Copyright 2013, Oracle and/or its affiliates. All rights reserved.4
Pre-Built Analytic Warehouse1.
Business Analytics Warehouse Over 300 star schemas Designed for analysis and reporting
2.
Role-Based DashBest Practice Metrics3. 4. Over 10,000 metrics Additional pre-defined calculations Based on best practices
Pre-mapped integration Fusion, EBS, PSFT, SEBL Role-based Security
Over 500 Dashboards a Over 3,000 reports Across Lines of Busine
Certified Applicat
Oracle BI Apps: Deeper than Dashboar
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Whats in Human Resources Analytics
Retention
Overview Retention Hotspots
Top Performers
Trends
Absence and Accrual Overview Accrual
Absence Trends
Absence Details
Absence Calendar
Compensation Overview
Salary Compression
Pay for Performance
Fusion EmbeddedContent
Workforce Trend
Turnover Trend
Workforce Effectiveness
Corporate Contribution Effectiveness
Trends
Workforce Deployment Overview
Staffing Demographics
Trends
Workforce Development Overview
Employee Performance bySupervisor
Employee Performance Supervisor Performance
Internal Mobility
Top Performers
Under Performers
Recruitment Overview
Requisitions
Vacancy Analysis
Recruitment Pipeline
Offer Analysis
New Hires
Applicant Pool
Quality of Hire
Recruiter Effectiveness
Requisition RecruitmentActivities
Recruitment Event Details Candidate Sourcing
Learning Overview
Manage Enrollments
Training Results
Delivered Training
Ti
P
Dashboards 11 Dashboard Pages 55 Reports 323 Attributes 683
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Benefits of Time anAnalytics Gain quick insight into k
metrics and monitor timeAnalyze reported time tr
pattern
Track productive and nocontrol overtime usage
Check reported and provariance
Analyze time posting to Easy navigation from ke
to transactional timecard
Support Oracle and PeoLabor; Support for Fusioplanned
What Is New HR Analytics 11.1.1.7.1Time and Labor
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A new star schema to storetransactions including earn
taxes and special balances
Aggregate payroll balancessummary measures for betcompensation and cost anabase pay, employer-paid hetaxes, etc.
Time trend analysis on pay
year, quarter, month and ye
Custom fields to extend pa
Support Fusion, EBS and P(including North American
Benefits of Payroll An
What Is New HR Analytics 11.1.1.7.1Payroll
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Dimensional enhancements
New HR Assignment dimension to support multiple assignments
New HR Person dimension captures the static view of a person (no hPerson Legislation dimension to support legislative attributes, e.g. etcaptures history
New Cost Center dimension (derived from an employees departmen
New HR Supervisor hierarchy at the assignment level instead of at e
New HR Position hierarchy
New Compa-Ratio Band dimension
New Legal Entity dimension
New Reporting Establishments dimension
What Is New HR Analytics 11.1.1.7.1Core Workforce Enhancements
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Copyright 2013, Oracle and/or its affiliates. All rights reserved.9
All fact tables have been enhanced to support new dimensiochanges
New Performance Band in Learning Enrollment and Complesubject area
New Workforce frozen snapshot to support as-Is and as-wa
Enhanced Type 2 slowly-changing dimension joins (use Typkey plus Effective Date)
Redesigned Compensation dashboard to analyze salary com
What Is New HR Analytics 11.1.1.7.1Other Enhancements
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Copyright 2013, Oracle and/or its affiliates. All rights reserved.10
Next Generation Data Integration
Oracle Data Integrator provides In-database E-LT Transformation vs. E-T-L
Best in class performance, scalability, availability
Lightweight deployment for lower TCO
Faster time-to-value through declarative design
Oracle Golden Gate option for BI Apps Reduce load on source system by streaming data
continuously into persistent store in the DW
More reliable change data capture and deletesupport
Enables near real time DW refresh
BI Apps 11.1.1.7.1 with Oracle Data Integrator and Golden
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Copyright 2013, Oracle and/or its affiliates. All rights reserved.11
HR Analytics RoadmapCurrent Releases and Roadmap
For Applications Unlimited customers ETL with Informatica
For Application Unlimited customers NewETL with ODI NewGolden Gate option NewTime and Labor Analytics
NewPayroll Analytics New Adaptor: PeopleSoft Global Payroll
Fusion & AU: release alignment Dual ETL ODI and Informatica
New content: Talent Profile Analytics
New cloud adapters: Adapters to FusionHCM Cloud Services, Taleo Recruitingadapter
Co-existence of Fusion, Taleo Clouds andApps Unlimited in HR Warehouse
New: Better support flexfield extension
Cost of Ownership Improvements: DataLineage, ETL Validation, platform support
Endeca Extensions
BI Applications as Oracle Clou
New content: HR/Financial intcontinuous Talent Managemenenhancements
New Cloud Adaptor: Fusion Tim
Unstructured/big data analytic e.g. employee survey analysis
Continue user experience redeleveraging BI Foundation Suitedevelopments including Mobile
Additional cost of ownership im
BI Apps 7.9.6.4January 2013
Whats Next0-12 month planning cycle
Future DirectionPost 12 month planning
BI Apps 11.1.1.7.1May 2013
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Copyright 2013, Oracle and/or its affiliates. All rights reserved.12
HR Analytics Cloud Integration
ETLPSFT HCM
Other Sources
EBS HCM
OBIA DataWarehouse
OBI Applications
BI Common SemanticModel
BI View Objects
Fusion HCM SaaS
OTBI
BI Common Semantic Model
On Premise
SaaS Cloud
ETL
ETL
O
Release 8
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Copyright 2013, Oracle and/or its affiliates. All rights reserved.13
Whats Planned: Higher Value Prebuilt
Fusion OTBI(real-time operationalanalysis & reporting)
HR Analytics(historical analysis on
structured metrics)
Today
Fusion OTBI(real-time operationalanalysis & reporting)
HR Analytics(historical analysis on
structured metrics)
Predictive Metrics(smarter KPIs)
Operational Modeling(domain specific forecasting
and performance mgmt)
Essbase ExtensionsHow many should I hire
demand?
Endeca ExtensionsWhy is attrition in the M
Workforce Sentiment(unstructured analysis of
surveys and reviews)
Advanced AnalyticsWill more training incre
productivity and by howFuture
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McKesson Corporation Confidential and Proprietary
How to Successfully Deliver the LargestHuman Resources Analytics Project
Open World 2013
Ian Leath
Enterprise Solutions Director
Barry Cooper
Head of Development
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McKesson Corporation Confidential and Proprietary
Leading change for 180 yearsInnovatinQuality, Safety a
RevolutionizingIndustry Practices
PioneeringDrug Distribution and
Manufacturing
1833Founded as drugimporter andwholesaler
Mid to late 1800sEstablishedfirst U.S. nationaldrug distribution
system, withcovered wagonsdelivering productsto 17 states 1870
McKesson Labsintroduces firsteasy-to-swallowgelatin-coated pill
Early 1900sBecame leadingdistributor ofdrugs in U.S.
1964First to manufacturegeneric form ofTetracycline
1968McKesson Labsbecame No. 1maker of Vitamin
C and aspirin inUnited States
1989Introduced firstPC-based real-time orderingsystem forpharmaceuticals
1990LaunchedMcKesson IOGin England &
Ireland
1990sMerged with leadsupply and automcompanies to beclargest healthcareservices company
1999LaunchedMcKesson IOin France &
Netherlands
At the forefront o
in healthcar
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McKesson Corporation Confidential and Proprietary
Our global presence
US$112 billion
turnover worldwide
USAMcKesson Corporation founded 1833 Employsmore than 36,000 staff globallyLeaders in information technology,
pharmaceuticals, pharmacy automation anddisease management solutions
UNITED KINGDOMMcKesson founded 1990Staff 750 +Leading health and social care IT provider
Used by every NHS healthcare provider Fastestgrowing system supplier in social care
NETHERLANDMcKesson founded 1Employs more than 9McKesson systems s
hospital or mental ca
IRELANDOur Picture Archiving and CommunicationsSystem is being installed in more than 30 hospitalsacross the Republic.
FRANCEMcKesson founded 1999Employs more than 320 staff#1 Supplier of e-prescribing and nursing systems inthe acute sector
GERMANY & SMcKesson Cardiologin more than 30 hosp
Ran
Fortune
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Location & Staff
Over99%of all NHS organisand Wales have Msolutions and ser
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McKesson Corporation Confidential and Proprietary
Organised into 2 Business Units
Workforce SolutionsA unique portfolio of products and services designed to accelerate the benefits of the NHSRecord (ESR)
Health & Social CareResponds to the markets increasing requirement for solutions which reflect the care journ
boundaries between hospital, community and social care
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Workforce Solutions
The Electronic Staff Record (ESR) HRand payroll system for the NHS inEngland & Wales
McKesson Shared Servicesprovides payroll outsourcinNHS organisations
ESR has delivered major savings to the NHS throughreplacing multiple separate HR and payroll systems. Itreplaced 67 HR systems, 1702 in-house trust systems and28 payroll systems
It continues to offer NHS managers the tools needed tomore efficiently manage their workforce and meet the NHS
requirements for higher productivity and lower costs
10 year contract value is 500m
Worlds largest integrated HR and payroll system, paying 1.4
million NHS staff every month (7% of the working population)Provides HR, payroll and pensions servorganisations
Delivering the ALBs contract with Lo
Includes electronic efficiency tools smanagement, electronic timesheets expenses managementthe Electro
Also covers Client Serviceseverytand consultancy to project managem
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The Electronic StaffRecord and the NHS
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The NHS is the fifth laemployer in the world
The largest employer
Employs over 1.4milliEngland and Wales
574 organisations
Free at the point of ca
The National Health Service (NHS)
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The NHS Electronic Staff Record (ESR)replaced
HR systems67
1,702in-house28Payroll systems
is the complete workforce manage
NHS
Terms and conditions
Training history and qualification
Absence history
Occupational health information Training management and E-Lear
Single workforce I
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The National Solution for the NHS in EnglandWales
420organisations
paygrades
Assignments an hour
1.4million employees
250,000allowances
workin
12 million linesof customcode supported
2 million payslipsper month
350,000
175,000 51.5 millionlines of codeand configuration
7%300,
jo
265,leThe W
integrated
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Unique issues and challenges
Error affecting 0.1% of assignments means 2,000 problems for ESR;
Replication of faults for a resolution can sometimes be extremely difficult;
There is nothing else on the scale of ESR.
Very Severe SLAs
100% Pay Accuracy;
99.6% Availability;
100% of the Service Fee is at Risk each Month.
All new Functionality needs to be scalable
Performance testing of paramount importance;
100% goals with penalties attached makes change a major risk.
Unique Challenges
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What the ESR Solution Delivers Today
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Application HCM 12.1.3
Database 11gR2
IBM Power7 running AIX OS
20 TB Database
5 million assignments processed each month
$3 billion per month payroll value
Payroll processing peak rate circa 175k assignments per hour
44,000 Professional Users
4500 concurrent users (Maximum)
Approx. 1m Enabled Self Service Users (Manager/Employee)
Operating Facts of ESR
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ESR Solution Components
HR/Payroll
Self ServiceOLM
eLearning DataWarehouse
Reporting
NHS Layer Configuration500+ Customisations
E-Business SuiteOracle HCMR12.1
Oracle Database 10G
IBM POWER7AIX 6.1
http://en.wikipedia.org/wiki/File:Cisco_logo.svghttp://www.google.co.uk/imgres?imgurl=http://www.publictechnology.net/files/siftmedia-publictech/images/NHS-logo.jpeg&imgrefurl=http://www.publictechnology.net/image/nhs-logojpeg&h=275&w=415&sz=17&tbnid=lQ3EkelWbWDUqM:&tbnh=83&tbnw=125&prev=/search?q=nhs+Logo&tbm=isch&tbo=u&zoom=1&q=nhs+Logo&hl=en&usg=__lvkXTQf3zsIn2jUixWGTndsxwhQ=&sa=X&ei=BFYcTpTzLYTNsgbD36WRBw&ved=0CCYQ9QEwAw5/27/2018 CON9091_Xiang-CON9091 How McKesson Successfully Delivered the Largest Oracle HR Analytics Project Ling Xiang Public
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ESR Functional Components
HR/Finance Establishment (Workstructures)
Core HRPayroll
LearningManagement
AbsenceManagement
Recruitm
Employee/Manager Self Service and Shared Service
TalentManagem
Local Reports
Data Warehouse
eRec
eKSF
GMC
NMC
T&A
BACS
GL
BACS
EDI
eProd
Smartcard
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HR AnalyticsHow Did We Do It?
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Drivers to Move to OBIA
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Provide a new reporting facility which would become the
reporting tool of the future.
An independent data warehouse.
Provide Line Managers with more analytical analysis recapability.
Report scheduling (not available in Discoverer)
Replacement of the Discoverer Reporting solution (this longer term aim/goal)
Drivers to Move to OBIA
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The Proof of Concept
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Primary focus on ETL incremental timing
Ability to load the data from a typical business day (online activity) within the incremental window
Target 3 hour window for the incremental load
Secondary focus on functional data model and capabilit PoC was jointly run exercise with Oracle providing spec
expertise alongside our own application and technical s
Focus of the Proof of Concept (PoC)
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Warehouse populated every night with incremental data ame
therefore data is maximum 24 hours old
Empower the customer to take ownership for the dashboard adevelopment
OBIA facility should be launched from within ESR, logging theOBIA with their correct security context
Used the out-the-box dashboards and analyses as a templatedeveloping their own
Kept the seeded subject areas
PoC Customer Needs & Expectation
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Some standard EBS functionality not replicated by OBIA
Competencies, Qualifications, E-Learning (player aspect)
Element entries, Grades and Spine Points (non Comp workbe
Various Extra Info Types (EITs) and Special Info Types (SITs)
Some of the things we knew we would need to customise
Custom Data Security Model (VPD and STC)
Absences (assignment level)timeline and costing
Payroll costing and GL mappings
PoC McKesson Expectations
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The Project
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Aggressive timeline, with Programme-level commitmentend of March 2013
Project kick-off in September 2012
Multiple streams to cover analysis, infrastructure commissieducation, development and test
Structured end user education approachtrain the tra
Phased rollout to all organisations
Project Goals & Deliverables
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Governance
Internal Project Board
External Project Board
Delivery
Development team
Functional Analyst/Design
Testing
Education
Project Manager, Technical Architect and DBAs
Project Structure
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Things we expected tobe straightforward
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Security Profiles
No out-of-the-box organization securityalthough examples implement are included in the manual
No generic out-of-the-box integration of EBS security profiles
EBS Responsibility mapping to OBIA roles
No automatic mapping
Mapping is a customization in OBIEE. The documentation dohow to do it but its not out the box
#1 - Security
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There is no discrete Assignment dimension. Assignment level da
included in the Person dimension We had to build our own Assignment dimension and link it into ev
#3 - Others (quick round-up)
No out-the-box support for EITs and SITs
Organization Reporting (drill) hierarchy
Terminology
#2 - Assignments
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Beware how you implement date tracked changes in the
that all date track changes from EBS are accurately refl
OBAW by default does not cater for history stored in sourcesystem, so has its own implementation for recording history
Date tracked deletes not implemented out the box
Some date tracked changes not replicated across corre
Data Change History/Date Tracking
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Integration
Not as tight as between Discoverer and EBS
Data security
Agents / Scheduling
Others
Payroll mapping
Data truncation
Absences mapping, especially with open-ended absences
Data quality and the ETL
Other Challenges
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Lessons Learned
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Is it for you and your implementation? Why we turned it off.
Functional breadth
Data depth
Implementation
Dont rely on the cache to fix what you think may be pe
problemsdesign your solution with performance in
BI Caching
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BI repository not ideally suited to collaborative working
DAC & Informatica is easier to collaborate on
Various 3rd parties have recommendations on multi-usedevelopment techniques, and plenty of information in thBlogosphere. Worth the research up front
As per EBS, observe rules about custom object namingconventions
Development Practice
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Success of the project relied heavily upon our skilled an
experienced team
Positive outcome because of the McKesson skills and hdirect route into Oracle development
Many of our solutions to product issues were fed back tothat they could be included within the core product at a
A Positive Outcome
A S f l P j
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A Successful Project
A S f l P j t
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The project went live as planned at end of March 2013 an
customers love it!
A Successful Project
M t O i D hb d
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Management Overview Dashboard
E l C t A l
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Example Competency Analyses
Ab T d O P i d A l
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Absence Trends Over Period Analyses
M thl P Bill b El t G
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Monthly Pay Bill by Element Group
How Large?
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McKesson Corporation Confidential and Proprietary
2.3 billion Payroll FACT records
360 million/year or 30 million/month estimated growth 237 million workforce event/month FACT records
369 million absence event/ month FACT records.
41 million absence dimension records
13 million employee dimension records Typical incremental load takes 4 hours
Initial full load (from live ESR source) takes 3 days
How Large?
5/27/2018 CON9091_Xiang-CON9091 How McKesson Successfully Delivered the Largest Oracle HR Analytics Project Ling Xiang Public
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5/27/2018 CON9091_Xiang-CON9091 How McKesson Successfully Delivered the Largest Oracle HR Analytics Project Ling Xiang Public
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