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COMPUTERIZED MAINTENANCE MANAGEMENT SYSTEMSFebruary 2017
CONTENTS4678
3435
Introduction
Defining CMMS Software
The Quadrant
CMMS Frontrunners Index
Runners Up
Methodology Basics
FRONTRUNNERS9 eMaint CMMS
10 Maintenance Connection
11 Infor EAM
12 IBM Maximo
13 Wintac
14 iOffice
15 Hippo CMMS
16 ServiceChannel
17 Asset Panda
18 TabWare
19 ManagerPlus
20 MAPCON
21 MicroMain CMMS
22 NetFacilities
23 MEX
24 MPulse8CMMS
25 UpKeep
26 SchoolDudeMaintenanceManagement
27 MVP Plant
28 Rosmiman IWMS
29 MaintiMizer
30 BigfootCMMS
31 CAFM Explorer
32 ManWinWin
33 Landport
4F E B R U A R Y 2 0 1 7
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the
Computerized Maintenance Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.
In the Computerized Maintenance Management Systems FrontRunners infographic, the Capability axis starts at 3.10 and ends at 4.30, while the Value axis starts at 3.50 and ends at 4.70. Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category.
To be considered for the Maintenance Management FrontRunners, a product needed a minimum capability user rating score of 3.3 and a minimum value user rating score of 3.2. All products that qualify as FrontRunners are top performing products in their market.
I N T R O D U C T I O N
5F E B R U A R Y 2 0 1 7
Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.
QUADRANT CATEGORIES:
» Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.
» Upper Left = Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.
» Lower Right = Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.
» Lower Left = Contenders: Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.
6F E B R U A R Y 2 0 1 7
Maintenance Management software products, also known as computerized maintenance
management systems (CMMSs), help organizations track the maintenance of their assets and associated costs of work, with the ultimate goal of prolonging an asset’s lifespan at minimal expense.
Software Advice’s FrontRunners quadrant is focused on the North American CMMS market. We identify this set of core capabilities for the CMMS category: work order management, preventive maintenance and asset tracking.
In addition, we identify several related features that organizations purchasing CMMS software may also need or wish to consider: inventory tracking and purchasing, predictive maintenance and condition monitoring, billing and invoicing, calibration management, dispatch management, key and lock management, mobile access, planning calendar, purchasing, service history tracking and technician management.
DEFINING CMMS SOFTWARE
7F E B R U A R Y 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders PacesettersCapability Score
Valu
e Sc
ore
Asset Panda
TabWare
ServiceChannel
Hippo CMMSiOffice
IBM MaximoWintac
eMaint CMMS
Maintenance Connection
Infor EAM
SchoolDude Maintenance Management
Bigfoot CMMS
LandportCAFM Explorer
ManWinWinMVP Plant
UpKeep
RosmimanIWMS
MPulse 8 CMMS
ManagerPlus
MAPCON
MEX
NetFacilities
MaintiMizer
MicromainCMMS
All products that qualify as FrontRunners are top performing
products in their market.
8F E B R U A R Y 2 0 1 7
9 eMaint CMMS
10 Maintenance Connection
11 Infor EAM
12 IBM Maximo
13 Wintac
14 iOffice
15 Hippo CMMS
16 ServiceChannel
17 Asset Panda
18 TabWare
19 ManagerPlus
20 MAPCON
21 MicroMain CMMS
22 NetFacilities
23 MEX
24 MPulse8CMMS
25 UpKeep
26 SchoolDudeMaintenanceManagement
27 MVP Plant
28 Rosmiman IWMS
29 MaintiMizer
30 Bigfoot CMMS
31 CAFM Explorer
32 ManWinWin
33 Landport
CMMS FRONTRUNNERS INDEX
9
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEMAINT CMMS
QUADRANT PLACEMENT: LEADERS
4.05 4.48
4.52 4.62
2.90 4.33
4.80 4.50
1.00 4.20
4.25 4.20
4.50 4.30
4.50
4.00
4.00
10
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMAINTENANCE CONNECTION
QUADRANT PLACEMENT: LEADERS
3.87 4.64
4.64 4.72
1.95 4.57
2.90 4.70
1.00 3.60
4.25 4.80
4.70 4.80
4.40
3.30
4.60
11
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDINFOR EAM
QUADRANT PLACEMENT: PACESETTERS
4.25 3.95
4.23 3.92
4.60 3.97
4.20 4.80
5.00 1.70
3.95 2.70
4.80 4.90
4.90
2.80
3.30
12
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDIBM MAXIMO
QUADRANT PLACEMENT: PACESETTERS
4.07 4.08
3.98 3.93
4.70 4.23
4.80 5.00
4.60 2.70
3.63 2.70
5.00 5.00
5.00
1.80
2.70
13
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDWINTAC
QUADRANT PLACEMENT: PACESETTERS
3.88 4.09
4.45 4.44
4.10 3.73
4.20 3.10
4.00 5.00
2.53 5.00
3.10 3.10
3.50
2.50
1.00
14
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDIOFFICE
QUADRANT PLACEMENT: PACESETTERS
3.97 3.92
4.39 4.42
3.55 3.42
2.30 3.80
4.80 2.60
3.58 2.70
3.80 3.80
4.30
3.60
2.60
15
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDHIPPO CMMS
QUADRANT PLACEMENT: PACESETTERS
4.00 3.82
4.49 4.50
3.20 3.13
2.90 2.70
3.50 4.00
3.80 4.20
2.70 2.60
2.70
4.90
4.90
16
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSERVICECHANNEL
QUADRANT PLACEMENT: PACESETTERS
4.00 3.81
4.05 4.06
3.90 3.55
2.90 4.20
4.90 3.70
4.00 1.00
4.20 4.10
4.60
4.30
2.90
17
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDASSET PANDA
QUADRANT PLACEMENT: PACESETTERS
4.10 3.70
4.68 4.76
3.15 2.63
2.30 2.50
4.00 4.80
3.90 1.00
2.50 2.50
3.30
4.80
5.00
18
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDTABWARE
QUADRANT PLACEMENT: PACESETTERS
3.89 3.90
3.86 3.96
4.35 3.83
4.20 4.40
4.50 2.30
3.50 2.70
4.40 4.60
4.00
2.00
3.60
19
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMANAGERPLUS
QUADRANT PLACEMENT: CONTENDERS
3.68 4.01
4.02 3.99
2.95 4.02
2.90 3.70
3.00 4.60
3.75 4.70
3.70 3.70
4.20
2.70
4.40
20
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMAPCON
QUADRANT PLACEMENT: MASTERS
3.49 4.14
4.09 4.17
3.45 4.12
2.90 4.30
4.00 4.60
2.33 2.70
4.30 4.40
2.20
1.80
1.00
21
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROMAIN CMMS
QUADRANT PLACEMENT: CONTENDERS
3.60 3.97
4.15 4.25
3.20 3.68
2.90 4.60
3.50 1.20
2.93 2.70
4.60 4.50
4.10
2.00
1.00
22
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNETFACILITIES
QUADRANT PLACEMENT: CONTENDERS
3.55 4.02
4.66 4.65
1.65 3.38
2.30 3.40
1.00 3.80
3.23 2.70
3.40 3.50
2.20
3.80
3.50
23
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMEX
QUADRANT PLACEMENT: CONTENDERS
3.46 4.09
4.39 4.38
1.35 3.80
1.70 4.10
1.00 2.00
3.73 4.20
4.10 4.20
2.80
3.70
4.30
24
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMPULSE 8 CMMS
QUADRANT PLACEMENT: CONTENDERS
3.59 3.92
4.52 4.52
2.60 3.32
4.20 3.60
1.00 4.90
2.73 1.00
3.60 3.40
3.00
3.30
1.00
25
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDUPKEEP
QUADRANT PLACEMENT: PACESETTERS
3.79 3.72
4.69 4.80
2.95 2.63
2.90 2.30
3.00 3.90
2.83 2.70
2.30 2.30
2.00
2.30
4.70
26
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARD
SCHOOLDUDE MAINTENANCE MANAGEMENT
QUADRANT PLACEMENT: MASTERS
3.24 4.21
4.32 4.31
1.00 4.10
1.00 4.90
1.00 4.40
3.30 1.00
4.90 4.70
4.80
2.50
1.00
27
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMVP PLANT
QUADRANT PLACEMENT: PACESETTERS
3.80 3.57
4.15 4.15
3.40 2.98
2.90 3.50
3.90 1.00
3.50 2.70
3.50 3.60
3.60
3.00
3.90
28
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDROSMIMAN IWMS
QUADRANT PLACEMENT: PACESETTERS
3.79 3.56
4.49 4.56
2.90 2.55
4.80 3.20
1.00 1.70
3.28 1.00
3.20 3.10
2.60
4.20
3.10
29
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMAINTIMIZER
QUADRANT PLACEMENT: CONTENDERS
3.25 4.06
4.16 4.20
2.15 3.92
1.30 3.90
3.00 3.50
2.53 4.20
3.90 4.00
2.90
2.30
1.00
30
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDBIGFOOT CMMS
QUADRANT PLACEMENT: CONTENDERS
3.25 3.85
4.01 4.10
1.65 3.60
2.30 4.00
1.00 3.10
3.33 2.70
4.00 3.90
3.10
3.20
3.00
31
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCAFM EXPLORER
QUADRANT PLACEMENT: CONTENDERS
3.39 3.68
4.35 4.21
2.50 3.15
1.00 3.30
4.00 3.00
2.35 2.70
3.30 3.30
1.80
3.30
1.00
32
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMANWINWIN
QUADRANT PLACEMENT: CONTENDERS
3.51 3.54
4.40 4.32
1.95 2.75
2.90 2.30
1.00 3.20
3.30 2.70
2.30 3.00
2.40
4.40
4.10
33
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLANDPORT
QUADRANT PLACEMENT: CONTENDERS
3.32 3.58
4.74 4.53
1.35 2.62
1.70 3.00
1.00 2.90
2.45 1.00
3.00 2.90
1.70
4.10
1.00
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant,
including having 10+ product reviews, but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant.
RUNNERS UP
AyaNova
Azzier CMMS
CHAMPS EAM
Equipment360
eSPACE
eWorkOrders CMMS
FastMaint CMMS
Fiix
Fixd
FTMaintenance
Loc8
Maxpanda CMMS
Q Ware CMMS
SS-CMMS
Tofino
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodology assesses and calculates a score for products on two primary
dimensions: Capability on the x-axis and Value on the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on the product’s functionality.
» End-user ratings of one to five stars on the product’s ease of use.
» End-user ratings of one to five stars on the product’s customer support.
» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
» A score, relative to other products in the market, representing the number of other products that integrate with it.
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on overall satisfaction with the product.
» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
» End-user ratings of one to five stars on how likely they are to recommend the product to others.
» A score, relative to other products in the market, for the size of the product’s customer base.
» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in FrontRunners for a software category, a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com.
¨