Implementation of Computerized Maintenance Management

FORM CM-36

July 12, 2011

AGENDA ITEM

CITY OF GLENDALE CALIFORNIA REPORT TO CITY COUNCIL

Proposals for Professional Services Received for the Implementation of Computerized Maintenance Management System (CMMS) Software Project

1. Motion to authorize the City Manager, or his designee, to execute a Professional Services Agreement (PSA) with Woolpert, Inc, in the amount not-to-exceed $457,814

COUNCIL ACTION

Public Hearing [ I Ordinance [ I Consent Calendar [XI Action Item [ I Report Only [ I

Approved forn , ,: DU'~ 1.J~o l \ calendar J

ADMINISTRATIVE ACTION

Submitted Glenn O. Steiger, General Manager - GWP ................ ........... ................ J.f:fI/,!!,L:th[r..~---

Prepared Peter Kavounas, Assistant General Manager - Water. ........................... -I-L:!~E=~~:::;;;;=--._

APP;~~:~ E, Starbird, City Manager 'm""""""'m""""'~ ~ib--~

Rev~:~~~oward, City Attorney """"""""""""""""""""""""", ,,~. RECOMMENDATION

GWP staff respectfully recommends that City Council approve the attached Motion authorizing the City Manager, or his designee, to execute a Professional Services Agreement (PSA) with Woolpert. Inc in the amount not-to-exceed $457,814.

5 E

SUMMARY

Execute a PSA with Woolpert, Inc. for Implementation of CityWorks CMMS Software Project July 12, 2011

Page 2 of 4

On April 11, 2011, GWP sent oul a Request for Proposals (RFP) 10 provide project implementation and integration services for CityWorks maintenance management software. On May 25, 2011, the City received five proposals. A review of the proposals was completed by the evaluation team, the proposals ranked by score, and the top two firms were asked to attend interviews. Following the interviews, the evaluation team unanimously selected Woolpert, Inc. as the most qualified consultant to do the proposed work.

GWP staff respectfully recommends that City Council approve the attached Motion authorizing the City Manager, or his designee, to execute a Professional Services Agreement (PSA) to Wool pert, Inc. in the amount not-to exceed $457,814.

This project is categorically exempt from the requirements of the California Environmental Qualily Act (CEQA).

FISCAL IMPACT

The total contract amount is $457,814. Funds for this project are available in the Water Section budget for Fiscal Year 2011-2012, under Account No. 43110, Fund No. 573, Organization No. 951 (Water Services), Projecl No. 13802, and Aclivily No. UW011.

BACKGROUND

The City of Glendale Water Department has provided our community with safe and reliable water for the last one hundred years. Glendale, the third largest city in the county of Los Angeles, maintains a large and complicated water system. Operating and maintaining the water system efficiently is of high importance. Daily maintenance tasks range from installing a new water service to conducting water quality testing to maintaining pumps. Maintenance is critical to serving quality clean drinking water and recycled water with high reliability. For many years, these systems have been maintained with a largely paper-based work order system and an obsolete in-house developed Access-based pump work order system. These tools have significant deficiencies, including the ability to automate and easily track the status of work orders, how much time and cost are associated with various maintenance tasks and the ability to properly schedule preventive maintenance.

As time has passed, many computer-based maintenance management technologies have been developed to improve maintenance and management of the key water assets. CityWorks, a computerized maintenance management system (CMMS), is the CMMS technology selected by the ISO department as the standard for the City of Glendale. It is a commercial off-the-shelf (COTS) software which can provides sensible and cost-effective GIS-centric management software useful for management of water assets, permitting, licensing, and etc. Because CityWorks software is a COTS software, it must be customized and go through an implementation process to adapt to a particular application need. In this case the application is for a work order management system for Water operations. The Water Department, through the ISO, has purchased software licenses. The next step is to engage the services of a qualified consultant to implement and configure to GWP's water needs.

On April 11, 2011, GWP sent out a Requesl for Proposals (RFP) to provide project implementation and coordination services for CityWorks software.

Execute a PSA with Woolpert, Inc. for Implementation of CityWorks CMMS Software Project July 12, 2011

Page 3 of 4

On May 25, 2011 , the City received five bids as follows:

BIDDER BID AMOUNT

1. Westin $613,080

2. Quartic $394,675

3. Weston $233,590

4. Woolpert , Inc. $456,302

5. Power Engineers $336,057

After closely reviewing the proposals, Wool pert and Weston were judged by the selection team to be the most qualified firms. These two firms were then interviewed by the selection team in order to develop a deeper understanding of the implementation methods for each, as well as to address questions regarding intent, depth of understanding and to determine if the respective proposers truly met and understood the scope of work.

Woolpert showed that they fully understood the City's needs and demonstrated the experience and expertise of their firm in the implementation of CityWorks at numerous public water utilities. The interview team also felt a higher level of competency with the Woolpert team members. Their proposed approach and detailed scope of work better fit the needs of the Water Department.

Weston did not address all the specified components in their proposal and in the interview. They indicated that scope items they had not included would need to be added at a later time. This indicated to the selection team that the Weston proposal was incomplete as to scope and pricing, and the team viewed this as a significant risk of additional costs, delays and the issuance of multiple change orders. In addition, Weston was non-responsive during the prerequest for proposal stage when asked for their comments.

The selection team performed a cost analysis of the same scope items included in both proposals. After deducting the items in Woolpert's proposal not included in Weston 's proposal, the comparison showed that the two prices were quite close for comparable work scope.

The table below shows all scope items required to be completed for the project. Woolpert's proposal was fully responsive, whereas Weston's was not. Therefore, Woolpert, Inc. was selected to do this project.

Execute a PSA with Wool pert, Inc. for Implementation of CityWorks CMMS Software Project

July 12, 2011 Page 4 of 4

Woolpert Weston Cost $421,302.00 $233,590.00 Middleware for easy transfer of data Y N Asset Management Module Y N Azteca Support allocation Y N Integration with Peoplesoft Y Y Integration with Infra Map Y Y Integration with Field Macolet Y Y Integration with NorthStar Y N Inteoration with GWP Smart Grid Y N interoration with SCADA Y N Replacement of Backflow XC2 Y Y EOM Integration Y N Provided Amount of GWP Staff participation Y N CityWorks 2012 Upgrade Y N

GWP staff respectfully recommends that City Council approve the attached Motion authorizing the City Manager, or his deSignee, to execute a PSA with Woolpert, Inc. in the amount not-toexceed $457,814.

EXHIBIT(S)

Exhibit A: Woolpert Inc., proposal. Exhibit B: Woolpert, Inc., letter dated 06/24/11 amended original proposal.

MOTION

Moved by Council Member _ _________ _ ___ " seconded by Council

Member _____________ , that the City Manager, or his designee, is hereby

authorized to execute a Professional Services Agreement (PSA) with Woolpen, Inc, for the

implementation of computerized maintenance management system (CMMS) software project, in an

amount not to exceed $457,814. Said agreements shall be approved as to fann by the City Attorney.

Vote as follows:

Ayes:

Noes:

Absent:

Abstain:

TO FORM

TANTCITY ATTORNEY

DATED 7/Z/'1}

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5 E 1

EXIDBIT A

CITY OF GLENDALE WATER & POWER PROFESSIONAL SERVICES FOR IMPLEMENTATION OF COMPUTERIZED

MAINTENANCE MANAGEMENT SYSTEM (CMMS) SOFTWARE

NAME OF RESPONDER: KIRK MCCLURKIN COMPANY NAME: WOOLPERT

DATE: MAY 25, 2011 PERSON RESPONSIBLE FOR RESPONSE PREPARATION: TESS AUGUSTINE

May 25, 2011

Raja Takidin - Senior Engineer

" WOOLPERT OHIG'" G,OSPUIAl Il'I f USlIWC TUII{

City of Glendale Water &. Power - Water Engineering Dept. 141 N. Glendale Avenue - Level 4 Glendale, California 91206

Dear Raja Takldln:

We are pleased to submit this proposal to the City of Glendale Water & Power, CA.

It is our understanding that the GWP is looking for a consultant to implement Azteca Cityworks and integrate with a variety of decision support systems for an comprehensive enterprise system in order proactively manage water infrastructure.

As you review many project proposals, you will undoubtedly be looking for positive differentiators among each submission . We would like to highlight our team's unique qualities that set us apart from other firms bidding for this project:

• Realistic Plan and Schedule/ Cost Flexibility. Project planning is the cornerstone of our success and we have already taken the time to carefully think through GWP's project. Our proposed implementation approach incorporates the required tasks in order to produce all of the necessary project deliverables. We have provided a realistic duration and costs for all tasks. Our plan is ready to be put into action once selected. We have also provided options to GWP in our proposed plan to demonstrate our flexibility and interest; thus helping GWP realize their asset management vision based on available funding. Woolpert will also work to meet any financial requirements as well as the needs for a phased approach. We have proven this on numerous Cityworks projects.

• Cohesive Team. The proposed team is not based on staff availability; on the contrary, we carefully choose the staff based the client project requirements. The staff in our proposed team has worked together on many Cityworks projects.

• Longevity. Woolpert provides dynamic consulting and design services, worldwide, to clients who require technology integration , architecture/engineering, or a combination of both. Ranging from nationwide military programs to small towns; from college campuses to private industry, we solve clients' problems through results· focused consulting, creative yet practical design, and the appropriate use of technology. The firm is top· ranked among national design firms. Woolpert's history spans a century of client satisfaction.

Founded in 1911, the firm's original services included civil engineering, land surveying, and landscape engineering performed by founder Charlton D. Putnam. Today, Woolpert has three service lines, each with a director who reports to the chief executive officer. The service line directors constitute Woolpert's three strategic service lines. Approximately 650

May 25, 2011

Page 2 professional and technical personnel deliver Woolpert's services through Design, Geospatlal and Infrastructure Management services.

• Asset Management and Integration Experience. Our asset management experience is rooted in what we call the "sweet spot" . that Is aligning technology, people and the practices. We are not just strong in one but all three of these areas because a successful project will face challenges in each of these areas. Mr. Kirk McClurkin, GISP, Mr. Dave Feuer, and Mr. Bill Degroff are all nationally recognized asset management experts. Your integration resources, Mr. Eric Hrnicek and Mrs. Miles Kelly have already successfully implemented many of the requested integrations for other clients including SCADA, PeopleSoft, and Northstar. In short, we have proposed a set of seasoned resources to support your very important project.

Our experience is earned, which has allowed us to retain the title of Azteco's only Diamond business partner. This is the most prestigious title that Azteca can provide a business partner, and it was given to Woolpert because of our consistent quality of service and the fact that we have more successful implementations and integrations of the Cityworks suite of products than any other business partner. We will bring this expertise to GWP.

With Woolpert, you get a partner that can grow with the GWP, and we are committed your success. If you or your staff would like to discuss any aspect of our response, please contact me, Kirk McClurkin, at 303.328.5858. I am directly responsible for ensuring GWP's satisfaction and witt be happy to answer any questions related to this proposal. We look forward to hearing from you.

Sincerely,

WOOLPERT, INC.

0-b a: Kirk McClurkin, GISP Project Manager I Associate [email protected]

Dave Feuer, PMP Technical lead I Deputy Project Manager dave. [email protected]

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IMPLEMENTATION, METHODOLOGY, AND SCOPE OF WORK

DESCRIPTION OF IMPLEMENTATION

Woolpert understands that the City of Glendale's project objective is to procure a consultant that

can Implement Azteca Cityworks and integrate with other key decision support systems in order

leverage technology to approach asset management more proactively versus reactively.

Our ability to fu lfill this objective is demonstrated In what we provide and bring to this project:

• Wool pert is the most experienced and successful Azteca Cityworks implementer available. We

were the first Platinum business partner and currently we stand alone as the only Diamond

business partner - the highest rating a business partner can have with Azteca. We have

implemented Cityworks over 100 times for municipal clients just like the City of Glendale.

• Wool pert offers the extraordinary expertise of knowing the strengths and pitfalls of

configuration and integration with Cityworks and other systems such as ArcGIS, PeopleSoft,

NorthStar, SCADA and many more. Woolpert will bring the integration experience and

knowledge that we've gained on numerous efforts.

• Wool pert takes a partnering approach to implementing the system. We understand our role is

to not only provide GWP our expertise and guide the implementation, but also to transfer our

knowledge to GWP staff, so they gain a

deeper understanding of the issues

related to maintaining the solutions long

term.

• Wool pert has provided a proven team.

Between al l team members, Columbia

County is getting the benefit of at least

25 successful Cityworks implementations

and dozens more asset management

implementations on other platforms.

Additionally, the project management

team comprised of Dave Feuer, PMP and

Kirk McClurkin, GISP provides the

• -_. -

._=- .=-leadership to keep the project on schedu le and within budget.

Professional Services Implementation for CMMS Software City of Glendale I Glendale Water &. Power May 25, 2011

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Chapter 1 ·1

" As an example, for Oakland County Water Resources (WRC), Michigan Wool pert planned and

designed, and implemented Cityworks Server MMS and integrated it with NorthStar Utility Billing,

PeopleSoft HR and Financials as well as other systems for water, sewer, and drainage systems.

At New Braunfels Utilities, Texas Cityworks Server was implemented and integrated with Harris

NorthStart Utility Billing, inventory management, payroll and timesheets, and Miner and Miner's

ArcFM for electric assets.

In summary. the key element of our proposal that we would like to highlight include:

• Our unique iterative approach to Implementation that will allow GWP staff to work with the

system repeatedly before the system is live;

• We believe in understanding your business first before we implement a system. We believe that

it is the business processes that should drive technology and not the technology driving the

business; therefore, we have recommended a solution that is extremely configurable and

flexible to adapt to and growth with GWP.

• We have focused on what was requested by GWP; yet, we have provided a comprehensive

approach that will ensure success because it has been used more than a hundred of times

previously with our other public sector clients.

METHODOLOGY

The GWP project contains two main components - implementation of Cityworks and systems integrations. White there are many other tasks involved to create a successful outcome to this project (such as business processes review, training, and testing) , our project methodology focuses on these two high-level areas; however the methodology is aU encompassing bringing configuration and integration together to comprehensively address GWP's needs in a phased and logical order.

Professional Services Implementation for CMMS Software City of GlendaLe I GlendaLe Water & Power May 25, 2011 Chapter 1 - 2

" Below is an overall depiction of Woolpert' s Methodology:

Configuration Methodology - Phases 1, 2, 4, and 5 of Project

For these types of programs, Woolpert has typically followed one of two different methodology approaches:

1. Woolpert Led Implementations. This approach is one where our clients have expressed a desire, for any number of reasons (lack of staff availability, other priorities, etc.), for Woolpert staff to playa lead role In the development of requirements, configuration of the system, development of associated reports, completion of business process reviews and analysis, and end-user training and support. These implementations are typically quicker to complete, and the GWP's involvement, while still very much required, is much more reduced in terms of hands-on impleme ntation.

This approach has been used successfully by many Woolpert Azteca Cityworks clients including the County of West Melbourne , Florida; County of Topeka, Kansas; Central Arkansas Water, Arkansas; St. Johns County, Florida; and County of Naperville, Illinois to name j ust a few.

Professional Services Implementation for CMHtS Software City of Glendale I Glendale Water Ii Power May 25,201 1

- -Chapter 1 - 3

H 2. Client Led Implementations. The second approach is one where our clients have expressed a desire to take a leading role in the system's implementation. They prefer their staff to determine system requirements and perform the system configuration , utilizing Woolpert's expert assistance to guide and mentor them on implementation best practices for the respective system.

This approach has been used successfully by Wooipert clients such as the County of Greenville, South Carolina; Willows Water Works, Colorado; and New Braunfels Public Utilities, Texas .

Both approaches have proven successful over numerous implementations. Woolpert is happy to discuss either methodology or a hybrid of the two with GWP. The steps to follow to implement the system, regardless of who is leading them, remain the same (see Option 1 for additional detail). The only thing that changes is the party responsible for leading them.

With that in mind , a hallmark of any Woolpert project is open and honest communication with our clients. Our approach is to ensure that our intentions are aligned with our clients' expectations. Following is an overview of the methodology.

OPTION 1 - WOOLPERT-LED IMPLEMENTATION

The following diagram provides an overview of the overall implementation approach . Our approach favor communication and interaction with City staff over documentation. The key to the methodology is rooted in allowing GWP staff to see and work with Cityworks at least 4-5 times prior to even been trained in preparation fo r Go-live. We have learned over the years that s;mply ask;ng our clients to make important configuration decisions solely based on documentation without really understanding the capabilities of the product leads to unexpected results. To provide an expected project configuration outcome, we have developed key points in the methodology for staff to see and interact with the product. This iterative approach ensures staff is comfortable with the product for Go-Live.

The project will begin with Core Team Training. This training will provide an overview for all GWP staff to initially review the Cityworks capabilities. We then move onto a set of requirement gathering meetings where we initially discuss specific details to the GWP configuration. These meetings wilt occur over a few days and each day we come back with a prototype of the agreed upon configuration areas to demonstrate for staff involved and to demo during the meetings. This approach of gather, configure, demo and modify wlll continue for three rounds of meetings for each department. By the end of the third round of meeti ngs, staff is confident that the product wilt be configured to meet their needs. A final configuration is developed to receive final configuration acceptance in order to move onto training, testing and Go-live in Phase 4 I System Deployment, once Phase 3 I System Integration Is completed. Following Go-Live, additional configuration support is available as part of Phase 5.

This methodology has been developed through numerous other successful implementations for clients similar to the City of Glendale.

OPTION 2 - CLIENT-LED IMPLEMENTATION

As discussed above, while the process is the same for a client-led implementation, the responsibility and level of effort for Wootpert is shift to GWP staff. With client-led Implementations, Woolpert recommends we continue to perform program management, lead business process review meetings and hold system checkup/ review meetings to assess progress of the configuration. Wootpert is happy to consider a client·led implementation at the City of Glendale's request. Woolpert has provided hourly rates for a client-led implementation in Chapter 4,

Professional Services Implementation for CMMS Software City of Glendale J Glendale Water &. Power May 25, 2011

-Chapter 1 - 4

" Systems Integration Methodology· Phase 3 and 5 of Project

GWP has specified approximately 9 potential integration points across multiple systems. Woolpert proposes an agile development approach for the GWP. As described in the Agile Manifesto (2001), this approach favors :

• Individuals and interactions over processes and tools

• Working software over comprehensive documentation

• Customer collaboration over contract negotiation

• Responding to change over followIng a plan

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Our approach places a great deal of emphasis on delivering working products to clients through extensive and continuous communication with our clients. The goal is to deliver value quickly and effectively, while avoiding the pitfalls of missed deadlines, intentions not meeting client expectations, and budget overruns associated with other methodologies.

Woolpert has unparalleled experience integrating key decision support systems and data with the Azteca's Cityworks product. Woolpert's experience with these system integrations typically span multiple departments including: finance, customer service, operations, planning, and administration and include such vendors as PeopleSoft, J .D. Edwards, ESRI, Oracle Applications, Hansen, Harris Northstar. While some integrations are very simple and involve moving a data file from point A to pOint H, the majority of them require a higher level of assurance that things are synchronized appropriately and working correctly. In short, Woolpert understands the business processes in the public sector and knows that critical information flows- like work management to financlals, like customer service to work management-must be reliable, auditable, and secure.

Woolpert Cityworks Services

Woolpert has developed a middteware service-oriented integration architecture tier that works with Cityworks.

Over the course of many complex system integration projects for public utltities and municipalities we have developed a suite of technology frameworks to simplify, standardize, automate and enhance two-way data exchange performance between key business support systems and Azteca Cityworks.

The Wootpert Cityworks Services (WCS) framework is only available to Woolpert Cityworks clients.

~ -- ~ ---

Professional Services Implementation for CMMS Software City of Glendale I Glendale Water & Power May 25, 2011

Cltyworks

-Chapter 1 - 5

" There are several key benefits our clients realize from leveraging our WCS platform:

• Simplify the integration process between Cityworks and other business systems like ERP eRM, EOMS, etc.

• Have reliable, audited exchanges of information between Cityworks and other systems • Enable a centralized and standardized framework for systems integration. • Use standards-based technologies and approaches so that WC$ can be easily extended ,

upgraded, and managed by the IT department

Woolpert proposes using our middleware product for GWP's integrations. Our integration methodology focuses on implemented the most critical integrations with the Cityworks CMMS Go-Live and then following Go-Live revisiting other non-critical integrations to be integrated as pa rt of Phase 5 - this is why in our methodology diagram above there Is a loop back to Phase 3 after system Go-Live to address lower priority integrations.

In the next section, we provide the configuration and integration scope of work. Each task is discussed identifying both anticipated GWP responsibilities and Woolpert deliverables. Key assumptions used in developing the associated estimated level of effort are also provided so that GWP can make an honest assessment of the completeness of this response.

While we strongly feel this level of detail is necessary to clearly demonstrate our unde rstanding in implementing a system like Cityworks, we also understand the importance of being able to rapidly respond to our clients evolving needs. If selected, Woolpert will be flexible in both scope and fee to ensure an end product that meets GWP's anticipated needs.


-Chapter 1 - 6

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Professional Services Implementation for CH.IK5 Software City of Glendale I Glendale Water & Power May 25, 2011

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SCOPE OF WORK

Services, and associated deliverabtes, are categorized into five major phases, as presented above. Completion of each phase (in order) will culminate with the execution of a Phase Acceptance and Close document signifying the GWP's acceptance of the services rendered to date and authorization for Wootpert to proceed with work on the next subsequent task. Each of these phases, along with the relevant tasks I Subtasks is described in detail below.

PROJECT MANAGEMENT

Woolpert will provide the following general Project Management services:

• Develop, in cooperation with the GWPs Project Manager, a Project Plan and Schedule; • Proactively manage and update Project Plan and Schedule, as required, throughout the

duration of the Project. Project Plan and Schedule modifications will be facilitated upon common agreement between GWP and Woolpert in accordance with the Issue Control process detailed in the Project Plan;

• Coordinate project events with the GWP's Project Manager and Woolpert Team members; • Author, edit, review, and distribute project documentation and technical reports as required; • Facilitate in· process review meetings with the GWP's Project Manager and end-users as

scheduled, and appropriate, throughout the duration of the project; • Perform miscellaneous project administration (e.g. arrange travel, internal project updates);

and • Anticipate problem areas and propose and facilitate solutions

Project Kick-Off Meeting

As soon as is reasonably feasible, following receipt of the Written Notice to Proceed, Woolpert's Project Manager will work with the GWP's Project Manager to schedule the Kick-Off Meeting. This meeting will be facilitated on -site at GWP offices for the purpose of: 1) establishing the necessary Project Management protocols to be adhered to by all stakeholders , 2) reviewing the GWP's implementation goals and objectives with all team members, 3) identifying any GWPowned source documentation necessary to support the Project, 4) identifying all critical path schedule milestones, and 5) addressing any outstanding scope or schedule questions that City stakeholders may have. Said meeting shall be of a duration suitable for addressing each of the items previously listed. Development of the Kick-Off Meeting agenda shall be the joint responsibility of Woolpert's and the GWP's Project Managers.

Project Schedule Coordination

Project Schedule coordination and management will be performed using Microsoft Project software. Project Schedules and Tasks wilt be monitored and adjusted as needed, depending upon the GWP's priorities and ability make its staff and facilities available at the appropriate times throughout the Project. An updated Project Schedule delineating resources, scheduled tasks, and completed tasks will be maintained and available to all Woolpert and GWP project participants.

Status Meetings

Woolpert will facilitate a regular occurring status meeting. Woolpert's Project Manager will participate In regularly scheduled On-Site Project Status Meetings with the GWPs Project Manager and designees for the purpose of reviewing project issues including: 1) activities, action items, and deliverables completed to date; 2) activities, action items, and deliverables in process or scheduled; 3) technical or contractual Issues that require corrective action . Woolpert meeting

Professional Services ImpLementation for CNNlS Software City of GlendaLe I GLendaLe Water & Power May 25, 2011 Chapter 1 - 8

" participants will include Woolpert's Project Manager and ad hoc team members, as required. GWP meeting participants wilt be as deemed necessary by the GWP's Project Manager, or as requested by Woolpert's Project Manager. Due to the short duration of the Project , aU on-site Project Status Meetings will be co-facilitated with the scheduled Review Workshops.

Internal Status Meetings

Internal status meetings wit[ be held on a weekly basis to ensure communication and status about tasks and requirements are discussed and understood by key Woolpert resources. One of the key areas these status meetings will address is how the configuration and the integration will successfully be implemented. Over the years, we have learned that there are times with system configuration may dictate how integrations are programmed and implemented, and there are times when integration may dictate how a configuration proceeds. Throughout the project, it is imperative that the configuration and integration lead resources fully understand current project requirements and decisions. These meetings will allow the Woolpert team to ensure the configuration is developed in a way to support a set of sustainable integrations and vice versa.

Oeliverables

• Draft Project Plan in MS Word or Adobe PDF format. • Kickoff meeting agenda in MS Word and/or Adobe PDF format. • On-site project kickoff meeting (1 day). • Final Project Plan in MS Word or Adobe PDF format. • Monthly project status reports in MS Word or Adobe PDF format upload to project website • On·site bi-monthly project status meetings. • Internal status meetings. • On-going project management, including resource allocation, invoicing and general consulting. • Password protected project website and issue log management

Assumptions

• Provide a point of contact for all project management issues and questions. • Review, comment, and acceptance of Draft Project Plan within ten (10) days of document

delivery. • Schedule with staff and provide facilities for on·site meetings and off-site conference calls. • Review and accept project status reports. • Schedule meeting space appropriate for the kickoff meeting. • Coordinate and schedule meeting attendees.

GWP Responsibilities

GWP will create and structure a core project team. Team will contain a mix of domain and technical experts and have representation from, at minimum, each of the different sections involved in the implementation.

Invoices wilt be uploaded to project website and a notification will be sent to the GWP Project Manager for review and approval.

PHASE 1 I PROJECT PLANNING

Task 1.1 I Core Team Training

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Chapter 1 - 9

" Core Team Training will be facilitated for the purpose of providing GWP Project Team members with the Cityworks and work management knowledgebase required to support the system design and implementation decisions required to ensure the successful deployment of the planned Cityworks MMS application. Core Team Training will be comprised of a two-day curriculum designed to introduce the Cityworks maintenance I work management toots to GWP Project Team members.

The purpose of the Core Team Training is to provide GWP project participants (those with implementation responsibilities) with enough exposure to, and understanding of, the Cityworks maintenance I work order management functionality such that they are able to make smart and informed decisions as they relate to the overall implementation objectives. The intent of the Core Team Training is not to provide the skills needed to maintain the daily operations of the system. This End-User Training is provided at a later date.

Core Team Training will be facilitated in a classroom environment (computer lab or training room) on-site at the GWP.

Subtask 1.1.1 I Prepare Training Agendas - Woolpert's Project Manager will prepare and submit a detailed agenda of the Core Team Training to the GWP's Project Manager for review no less than three (3) days prior to the scheduled training. This agenda will outline the key components and core functionality of each product that will be addressed during the demonstration.

Subtask 1.1.2 I Facilitate Training - Woolpert's Project Manager and System Configuration Specialist will provide GWP an in-depth on-site overview and demonstration of the foHowing Cityworks MM.5 software applications:

• Cityworks MMS • Cityworks Desktop • Cityworks Anywhere

The following application functionality, as it pertains to the GWP's Water Department responsibilities, will be demonstrated:

• End-User Application Navigation and Data Entry, • Application Administration, Configuration, and Management,

Work Management Functionality

• Service Requests • Problem Codes • Caller I Requestor

Information • Submit To I Dispatch To

Work Orders

• Work Order Types • Work Order Tasks

• Labor • Service Request

Management • Service Request Reports

• Equipment • l abor

• Inspections • Work Order Management • Crews • Work Order Reports • Materials

• Metrics (External Work Order Data Collection Based on Measured Events)

Professional Services Implementation for CMMS Software City of Glendale I Glendale Water & Power May 25,2011

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" • GIS (Asset Inventory, Geocoding, Event layers). and • Customized Reporting

Del1verables

• Woolpert's Project Manager and System Configuration SpeciaUst wilt facilitate on-site Core Team Training activities over a two (2) consecutive business day period, as specified above.

Client Requirements

In support of the Core Team Training efforts, it shaH be the GWPs responsibility to:

• Secure an appropriate training facility suitable for participants, • Provide the required number of printed training manuals (Woolpert will provide the City with

one digital cOPY), and • Schedule and accommodate the appropriate GWP Team Members such that they are available,

without undue interruption, for the required number of days.

Assumptions

• Ensure staff participates in Core Team Training activities.

Task 1.2 I Business Process Review

The objective of Task 3 is to understand how the GWP current performs maintenance-related business processes and propose any potential changes with Cityworks in mind.

Subtask 1.1.1 I Business Process Workshops (Round 1) . One of the main features of a Cityworks asset and maintenance, management system is the ability of the software to be configured to fit how GWP goes about performing maintenance on and managing its infrastructure assets. To accomplish this, Woolpert will work with GWP staff to document the work processes related to asset and maintenance management activities and Key Performace Indicators (KPlsO. This will be accomplished via two rounds of on·site meetings and workshops over the course of this task. The purpose is to gather the following information:

• What are the current issues and challenges related to asset and maintenance management? • Who will use the software? • How will they use the software- what tasks do they need to perform? • In what environment will they use it? • What difference should it make for their jobs? • How wilt your staff use the data- how is data analyzed, how are reports prepared , etc?

These work process reviews will playa critical role in defining and establishing the configuration requirements for the Cityworks system. Using the information gathered during the business process assessment task, and informed by the identified needs of the GWP, the Woolpert team will evaluate the current business processes to identify workflow issues. Business processes that might require enhancement or replacement will be identified. The team will then design improved workflows.

Subtask 1.1. 2 I Document Business Processes (Round 1) - Following the workshops, Woolpert will document pertinent work processes in a Configuration Document in text numerical format (ie: Step 1, Step 2, etc . ). Woolpert will provide the documented workflows to GWP staff to review

Professional Services implementation for CMMS Software City of Glendale I Glendale Water &. Power May 25, 2011 -Chapter 1 - 11

" and comment and, once finalized, will update the actual system configuration. Woolpert wilt then commence to of the next round of workshops.

Subtask 1.1.3 I Business Process Workshops (Round 2) . Waolpert will come back ansite for a second round of two day meetings to review and refine the documented businesses process and discuss and key potential changes to existing business processes.

Subtask f. 1.4 I Document Business Processes (Round 2) - Woolpert will update the business process documentation following Round 2 workshops and resubmit to the GWP.

Oeliverables

• Two days of on-site meetings (Round 1) • Two day of on-site meetings (Round 2) • Memorandum of documented business processes in MS Word or Adobe PDF format.

Assumptions

• None


• Schedule with staff and provide facilities for the Workshops. • Review, comment and acceptance of Update 1 of System Configuration Document within ten

(10) days of document submittal.

PHASE 2 I SYSTEM DESIGN & CONFIGURATION

Task 2.1 I System Configuration Document Woolpert will compile the information gathered and documented through the multiple workshops and distill same into a series of organized configuration documents that will be used to guide the required Cityworks configuration to support water management activities. Utilizing the Cityworks Designer tools in conjunction with Woolpert's configuration documentation, Woolpert's System Implementation Specialist will perform the physical Cityworks application and database table configurations required to support the intended functionality. Throughout the configuration process, Woolpert will facilitate a series of in-process reviews with GWP staff.

Woolpert's Project Manager and System Configuration Specialist will prepare the Cityworks Service Request. Work Order and Inspection documentation necessary to support the physical configuration of the Cityworks application I database based on what has been learned thus far in the project .

Task 2.2 I Hold Onsite Configuration Meetings

Subtask 2.2.1 I Hold On-site Configuration Meetlnss (Round 1) - This will consist of a two-day onsite meeting to initially address:

• Domains. This is the security architecture that determines how employees, work orders and other information can be shared across organizational boundaries. It is intended that one domain be provided for ease of maintenance of the system.

Professional Services Implementation for CMMS Software City of Glendale I Glendale Water ft Power May 25,2011 -Chapter 1 - 12

" • Employee Hierarchy. Determines security protocols for each user of the system as welt as practical grouping of employees for assignments to work orders and service requests (e.g. crews).

• Work Orders . Templates for each of the type of maintenance activities that will be performed on each asset in the system, initially focusing on Water Mains, Service laterals, Meters, Valves, pumps, motors, backflow devices, fire hydrants, reservoirs, and tanks provided by City in the RFP.

• Tasks . Individual work items associated with a work order. For example, a repair water main work order might have tasks for establish traffic control, shut off water, etc.

• Materials Hierarchy. Organization and rules for items that are used to repair assets. Examples of materials are things such as pipes and meters.

• Equipment Hierarchy. Organization and rules for items that are utilized to complete a work order but are not consumed. Examples are items such as backhoes, vehicles, vacuum trucks, etc .

• Service Requests. Templates for requests for service . Many times maintenance activities are initiated starting with a service request whose purpose is to determine if a work is necessary or not.

• Reporting: Current or future expected reports will be discussed and designed. • Projects: Projects to be managed within Cityworks

In addition to typical items discussed above, the meeting witt also include discussion on hardware environment in order to prepare for a Cityworks install in future task. Woolpert witt prepare Update 2 of the System Configuration Documen t. Extra planning steps and care taken during the initial phases of an implementation such as this wltl reap tremendous rewards when the system goes into production service. As part of the meetings, Woolpert will have a full version of Cityworks available to help facilitate ideas and approaches to the configuration - this is also part of the overall iterative learning process.

At the end of this meeting, there will be a set of action items for GWP staff such as gathering the current list of employees, materials, equipment and hard copy work orders and service requirements. Woolpert will prepare a futl list of action items and submit to the GWP. At the end of these meetings, Woolpert witt have enough Information to configure approximately 30% of the GWP 's needs.

Subtask 2.2.2 I Hold On-site Configuration Meetings (Round 2) - Th is will consist of a second, two·day onsite meeting to propose of configuration approaches to service requests, work orders and inspections based in the initial meetings. At this meeting, GPW data witt be available to be viewed within Cityworks. Woolpert will update the System Configuration with any new info rmation or requi rements learned. At the end of these meetings, Woolpert will have enough information to configure approximately 75% of the GWP's needs.

Subtask 2.2.3 I Hold On-site Confisuration Meetings (Round 3) - This will consist of a third, two·day onsite meeting to final the configuration for service requests, work orders and inspections. At this meeting, Woolpert will be looking for a verbal confirmation from GWP staff decision makers that the overall configuration approach meets the GWP's maintenance management needs because after this meeting Woolpert will move on to fu lly configure Cityworks in preparation for a final demonstration and acceptance by the GWP. Woo!pert wilt update the System Configuration with any new information or requirements learned. At the end of these meetings, Woolpert will have enough information to configure 100% of the GWP's needs.

Task 2.3 I Develop Reports (Optional task)

Woolpert will catalogue all of the necessary reports learned throughout meetings. Once the reports have been prioritized, Woolpert's implementation I report development team witt

Professional Services Implementation for CMMS Software City of Glendale I Glendale Water & Power May 25, 2011 --Chapter 1 . 13

" subsequently deploy as many of the identified reports as possible within the aUocated budget. Wool pert will utilize Crystal Reports to configure and deploy the resultant reports. The reports will be submitted to GWP as drafts for review and feedback. GWP will have up to 10 days to provide feedback. Wootpert will incorporate requested changes into the reports. The reports will be tested with system testing in Phase 4.

Task 2.4 I Final Demonstration

After the 3,d round of configuration meetings, Woelpert will come back onsite for a futt system demonstration to staff partiCipants and stakeholders. This will be up to a J.1 day meeting to review the configuration in depth and answer any questions. At the end of this meeting, it is anticipated that they're may be some minor requested changes to the system. Woolpert will make those changes once (ityworks is installed on a GWP server prior to training. It is expected that the GWP provide a written sign-off following this task and, therefore, approving Woolpert to move onto the System Integration.

Deliverab les

• Update 2 System Configuration Document • Hold On-site Configuration Review Meetings (Round 1) • Update 3 System Configuration Document • Hold On-site Configuration Review Meetings (Round 2) • Update 4 System Configuration Document • Hold On-site Configuration Review Meetings (Round 3) • 40 hours of report development, feedback and testing • Final Demonstration


• The GWP's Project Manager and GWP staff member(s) responsible must thoroughly review and understand the configuration documentation developed by Woolpert.

• Ensure appropriate staff participates in configuration meetings. • Following Final Demonstration, provide written sign-off of the configuration in order to move

onto the System Integration phase Assumptions

• Water geodatabase is already in place, so a geodatabase design is not required for the GWP. • It is currently assumed that the GWP will not Go-Live with Cityworks until the integrations are

developed and tested. • Some reports may not be able to be developed unttllntegration(s) are in place - this will

depend on the exact reports required by tGWP. • Cityworks management reporting, dashboard, and general out of the box reporting.

PHASE 3 I SYSTEM INTEGRATION

Task 3.1 1 Onsite Assessment

Subtask 3.1.1 I Integration Kickoff Meeting

This task will include a kick-off meeting to initiate integration tasks. Woolpert will lead an integration kick·off meeting to discuss expectations for integration design and development for all of the integrations determined to be part of the project.

Professional Services ImpLementation for CMMS Software City of GLendaLe I Glendale Water & Power May 25,2011 -Chapter 1 . 14

" These meeting will be led by up to two (2) Woolpert consultants. The goal of this meeting will be to review the feasibili ty and priority of each requested integration. This will include:

• An evaluation of the current status and usage of each system at the GWP; • Out-of-the-box and custom options for integrating with each system; • Critical goals and constraints of each integration; and • Any need for GWP in-house or external third-party development.

Woolpert will provide the expertise necessary for defining each integration to and from Cityworks, and wilt work with GWP in-house experts or external vendor experts in each target system to identify how the integration will occur to andl or from that system. Woolpert will also provide examples of each document deliverable from past projects and review with GWP to ensure the deliverables will meet GWP needs. At the end of this meeting the list of integrations to be agreed upon to be completed prior to Cityworks Go-Live and after Cityworks Go-live.

Based on Woolpert's experience with the systems proposed, we recommend the following integrations to occur with the initial Cityworks Go-live:

• PeopleSoft Financials (Chart of Accounts (COA), labor costs, and materials costs) integration -These integration will leverage the Wool pert Middle. A customer PeopleSoft adapter will be developed to synchronize the COA with Cityworks and export labor and materials costs from Cltyworks back to PeopteSoft in order to reconcile the General Ledger.

• Data migration of MS Access and MS Excel files

• link Electronic Operations Manuals with assets - this will be handled using out-of-the·box functionality within Cityworks. Cityworks allows uses to link electronic documents directly to work orders and inspections.

The following integrations do not appear to be critical based on the information available at the time of this RFP, so Woolpert proposes these be reviewed and integrated after initial Go-live and based on available funding and determined return on investment (ROI) as part of Phase 5; however the integration approach Is Identical:

• Peoplesoft HR Integration • Field Mapplet • Northstar • Derceto • SmartGrid

Inframap will nat require integration to Citywarks. This integration already exists in the Inframap product and will function against a configured Cityworks database. Hours are provided for configuration reviews and enhancements.

Subtask 3.1.2 I Server Setup and Maintenance

This Is an ongoing task throughout the Integration tasks. This task includes initial server setup on Woolpert development server and access to the appropriate software and servers in a development environment at the City of Glendale. Throughout the project, changes to the Cltyworks database will take place and wlll require an update to the system configuration used for Integration development. Woolpert will update the integration development environment on an ongoing basis.

Professional Services Implementation for CMMS Software City of Glendale I Glendale Water & Power May 25,2011

-Chapter 1 - 15

'A' " Oeliverables

• Agenda for Integration kickoff meeting • Meetings minutes from Integration kickoff meeting • 1 Day Integration kickoff meeting • Server setup in preparation for development • Testing and coordination of VPN setup

Assumptions

• Initial CMMS configuration meetings will be completed by the GWP prior to beginning in tegration tasks.

• All associated hardware has already been procured and is in place at the GWP. • Woolpert will have access to deve lopme nt/testing environments via virtual private network

(VPN) connection • GWP project manager will send an email approving functionality for each integration. • All development will be done in (II with the Microsoft .Net Framework version 4. • Defects are not considered changes, therefore additional hours wilt not be charged to correct

de fects. • The GWP will setup and maintain a staging/test environment during development. • Access databases and excel spreadsheets are listed as proposed integrations. It is assumed the

data in these systems will be migrated to Cityworks. If after review of these systems it is de termine there is not a return of investment to migrate the data , the other option is to NOT migrate this data and just pull historical reports from these systems as needed.


• None

Task 3.2 I Prepare Software Requirements Specification

Subtask 3.2.1 I Hold Requirements Workshops - Woolpert will hold up to 3 days of onsite requirements gathering workshops for each integration. These workshops wilt define the detail of each integration including integration frequency and direction, the mechanism triggering the integration, validation rules, error and reporting conditions, and data format. The result of these workshops will be a Draft Software Requirements Specification.

Subtask 3.2.2 I Prepare Draft Software Requirements Specifications - Following the workshops, Woolpert wilt prepare 2 Software Requirements, one for the Peoplesoft integrations and second one for Inframap. Woolpert's SRS documents provide:

• A Vision for the Applicationllntegrations • High-level System Architecture Diagram • Assumptions Learned • Screenshots of Prototypes, where applicable • List of the Requirements and their Priority Number • Detailed Requirements - this sect ion will consist of a narrative description fo r each

requirement, identifying integration frequency, mechanism, validation rules, reporting conditions and data.

• Use Case Narratives, where applicable • Glossary of Terms, as required

Professional Services Implementation for CMMS Software City of GLendale I GLendale Water & Power May 25, 2011

-Chapter 1 . 16

" The SRS is considered a living document. Woolpert recognizes that the GWP project team may request changes to the agreed upon functionality. and it is expected. As changes are requested and mutually agreed upon, this document witt be modified and redistributed among the project personnel. This flexible process enables Waolpert to communicate dearly and honestly with the GWP when changes could impact schedules, budgets, or resources.

The requirements matrix in the SRS will serve as a backlog of prioritized needs and, therefore, provides a road map of moving fOlWard with development.

Waelpert will submit both Draft versions of SRS documents for review.

Subtask 3.2.3 I Data Migration Plan · For the M5 Access database and MS Excel spreadsheets, Woolpert proposes migrating the data from these systems to Cityworks. This is the best approach to consolidation asset management data within GWP. Woolpert will develop a data migration mapping document, review it with GWP and move onto migrate the data into Cityworks as part of the Cityworks onsite installation.

Subtask 3.2.4 I Research and Ad Hoc Meetings - While the SRS documents are being created, there will be a need to have regular conference calls between GWP technical staff and Woolpert technical staff. Throughout all of the successful software Integration projects, we have learned that time is required for both parties to do some research with vendors or internal staff to determine the possibilities of meeting certain requirements requested by users. Very rarely is technical staff able to provide answers for every requirement during meetings. Research and time to hold specific meetings for outstanding Integrations issues I questions will occur in this subtask.

Subtask 3.2.5 1 Conference Calls to Review Draft Software Requirements SpecificationsGiven the number of integrations specified, Woolpert will allocate 4 weeks of review time for the GWP to review the Draft documents. Over the 4 week period, a series of 2-5 conference calls will be setup to discuss specific specifications. Multiple conference calls wilt allow the team to focus on a just a few documents on each call instead of trying to address all of them at once.

Subtask 3.2.6 I Incorporate Feedback into Software Requirements Specifications - Following conference calls, Woolpert will incorporate the feedback from the GWP into the draft documents. All of the SRS documents will be submitted once last time for approval prior to moving onto development.

Deliverables

• 80 hours of research and ad-hoc meetings • 2 draft software requirements speCifications In MS Word • Up to 5 conference calls approximately Yz day for each call to discuss functionality and data

migration. • 2 final software requirements specifications in MS Word • 1 final data migration plan in MS Word

Assumptions

• GWP in-house staff or third-party staff with a technical understanding of the third party systems wilt participate in aU integration meetings.

• GWP in-house staff or third-party staff win be responsible for integrating data tolfrom third party software.

Client Responsibilities


-Chapter 1 - 17

" • None.

Task 3.3 I Software Development

Subtask 3.3.1 I Programming - Programming and configuration for each identified system completed within this task.

De liverables

• Peoplesoft Financiats interfaces • Inframap configuration with Cityworks

Assumptions

• None

Client Responsibilities

• None

PHASE 4 I SYSTEM DEPLOYMENT

The configuration and integrations will be completed, so at this point in the project it is time to validate how the two work together, move on to train staff, prepare final documentation, test and Go·live.

Task 4. 1 I Cityworks Installation

Subtask 4.1.1 I Data Migration and Preparation - Prior to beginning the Cityworks installation, Woolpert will assist GWP in preparing the MS Access database and MS Excel spreadsheets to be migrated into Cityworks.

Subtask 4.1.2 I Citvworks Installation · This task includes installing Cityworks Server MMS to be used with the Oracle database, as well as with ArcSDE. Additionally, this task includes installing the Cityworks Desktopl Anywhere software on each designated client machine. Prior to beginning the installation, Woolpert will provide a full readiness checklist to GWP IT staff to ensure the computers and server are prepared in advance.

Following the installation, Woolpert wilt be onsite to review the configuration against the upcoming validation meetings in Task 4.2 I System Integration Validation.

De liverables

• Software installation readiness checklist • Install of desktop licenses • Cltyworks database installation • Data preparation and migration of MS Access database and MS Excel

Assumptions

• Woolpert wilt have administrative rights to the servers and computer or have access to IT support to install software.

Professional Services Implementation for CNMS Software City of Glendale I Glendale Water & Power May 25, 2011

-Chapter 1 . 18

" • If it is deems that 3«1 party vendors such as Harris or Oracle (PeopleSoft) are required in order to not violate a software maintenance agreement, it is assumed the GWP will contract directly with these vendors.


• Ensure GWP IT is available to support software installs during designated timeframe.

Task 4.2 I System Integration Validation

Both the configuration and integrations will be validated in this task. To do so, a two·day workshop will be held to demonstrate the key business process workflows where both Cityworks and the integrations playa role in some part.

Subtask 4.2.1 I Prepare Validation Checklist · This checklist will serve as a guide during the validation demonstrations. The purpose of each workflow will be identified, along with the expected reports at each step of the worknow.

Subtask 4.2.2 I Demonstrate Business Processes Between Cityworks and Integrations Woolpert witl work with the GWP Project Manager to plan on the demonstrations for relevant staff within a two day period. It is expected that aU integration can be demonstrated within these two days. The goal of these demonstrations is to validate that the configuration and integration work together as expected, for the business process, data and reporting requirements.

Deliverables

• Validation checklist • Up to 2 days of system validation meetings

Assumptions

• Woolpert will make minor changes to integrations or the configuration if it is determined that there is a missed requirement.


• At the end of these meetings, the GWP will approve the configuration and integrations in order to move onto training.

Task 4.3 I System Training

Completion of the training efforts will result in GWP system administrators and end-users being provided the training necessary to manage (administrators) and use (end-users) the configured Cityworks application and integrations in an effective manner such that the GWP's over-arching business objectives can be met through use of the newly configured system.

Subtask 4_3 .1 I Prepare Training Materials · Woolpert will prepare a series of digital training documents that will be used to facilitate the classroom training of GWP users. We will leverage Azteca Systems ' existing training documentation, with minimal customizations. Training materials will be delivered to the GWP in digital format.

Subtask 4_3_2 I Prepare Client Site (or Training: - THIS IS A GWP·QWNED TASK - This is a GWp· led task that will be supported by Woolpert. Prior to delivering the necessary user training, the

Professional Services Implementation for CMMS Software City of Glendale I Glendale Water &. Power May 25,2011

- -Chapter 1 - 19

" GWP's designated training facilities will need to be prepared. Each student work station wilt need to be configured with the Cityworks software, a connection to the Cityworks database on the development server, and inter/intranet access (as necessary). All workstations wilt need to be tested for connectivity prior to the initiation of the training sessions.

Subtask 4.3.3 I Deliver Training to GWP Staff · Woolpert's Project Manager, System Configuration Specialist and Integration Specialist witt co-facilitate a series of training classes. Each (utt day class will be facilitated on-site at the GWP' s identified training facility. Prior to the training, Woolpert will prepare a t raining syllabus detailing each topic to be covered. On-site training shall be facilitated over a period of three (3) consecutive business days (Monday through Friday). On-site training classes are scheduled as follows:

• Class 1 (Cityworks Designer and Administrator Training) • Class 2 (Service Requests, Work Orders and Inspections Training) • Class 3 (Continued from Class 2, Projects, Contracts) • Class 4 (GIS Data Management, QAlQC Training) • Class 5 (System Integration Administration)

Deliverables

8 hours 8 hours 8 hours 8 hours 24 hours

• Woolpert 's Project Manager will deliver the necessary training materials to the GWP's Project Manager. Preparation and delivery of t raining materials shall be within two (2) business days prior to the scheduled start of on-si te training activities.

• Woolpert Project Team Members will prepare and deliver t raining as detailed above.

Client Requirements

• Distribute t raining materials to GWP users prior to the scheduled training sessions. • Ensure t raining room is prepared in advance.

Assumptions

• GWP understands that failure to provide GWP administrators and end users with the appropriate training documents wilt impact Woolpert' s ability to properly train these users in the time allotted for classroom training.

• GWP understands that failure to properly prepare the training site and ensuring adequate available training re-sources will result in the Wootpert - GWP training team being unable to provide the required training to GWP administrators and end-users.

• GWP understands that failure to properly prepare for and participate in the training sessions will significantly impact GWP staff's ability to effectively make use of the re-configured Cityworks application and the newly delivered CRP web application.

Task 4.4 I System Testing and Acceptance

The focus of these efforts is to develop a series of system criteria (test plan) that GWP staff will use to guide the in-house testing of the configured Cityworks solution.

Subtask 4.4.11 Develop Draft Testins and Acceptance Plans - Woolpert will take the lead on developing a Testing and Acceptance Plan. The Plan will derive its focus from the previously prepared Cityworks Configuration documents. Functional metrics that the Cityworks configuration must successfully achieve prior to being promoted to the GWP's production environment will be defined . Additionally test scripts, designed to step GWP Testers through the User Acceptance Testing (UAT) process will be developed as part of this plan. Final plan contents

Professional Services Implementation for CMHoS Software City of Glendale I GlendaLe Water & Power May 25, 2011

-Chapter 1 - 20

" witt be per common agreement between the GWP and Woolpert and will selVe as the "script" for testing and approving the required system configuration. This plan will include the fo llowing Testing and Acceptance Plans:

• Cityworks System Testing and Acceptance Plan - please note this plan will also include testing for the ability for staff to open Electronic Operation Manuals (EOM) on the fly, cross connection solution within Cityworks, pump station maintenance work orders migrated from Access, and excel spreadsheets for chemical dosing for reservoirs and tanks.

• Peoplesoft (ERP) Testing and Acceptance Plan for HR data, material inventory, Project information

• Inframap (valve and hydrant maintenance) Testing and Acceptance Plan

Subtask 4.4.2 I Incorporate Feedback· Woolpert's Project Manager will update the draft document per GWP comments to create the final Testing and Acceptance Plan.

Subtask 4.4.3 I Perform User Acceptance Testing· THIS IS A GWP-OWNED TASK. This is a GWP·led task that will be supported by Woolpert team members. GWP staff (Cityworks users) will "step" the Cityworks configuration through the test scripts defined within the Testing and Acceptance Plan. The test scripts will be marked as either "pass" or "fail" with appropriate notes and screen shots provided to Woolpert for resolution. Testing and related configuration updates will continue until acceptable performance is achieved as defined within the Testing and Acceptance Plan. Four weeks has been allocated for testing each aspect of the overall system including integrations. During testing, a weekly phone will be held to discuss issues and bugs found.

Subtask 4.4.4 I Update Application and Database Confisuration per UAT Results· Woolpert configuration team members will make modifications to the Cityworks application I database and Integrations based upon the results of (noted defects) the UAT process. Once all of the database and application updates have been facilitated and pass testing, the collective system will be deemed ready for promotion to the GWP's production environment.

Deliverables

• Woolpert will prepare and deliver the Testing and Acceptance Plan to the GWP as detailed above.

• Woolpert's Project Manager, System Configuration Spectalist and Systems Integration Developer will collectively support the GWP's testing and acceptance process.

• Incorporate changes to configuration and integrations as per bugs found. • Woolpert's implementation team will facilitate any necessary configuration modifications as

determined through the GWP's testing and acceptance process, as detailed within the Testing and Acceptance Plan.

• Deployment of each interface

Assumptions

• Testing to be based on Software Requirements and use cases, as required, to be lead by GWP.

Client Requirements

Professional Services Implementation for CMMS Software City of Glendale I Glendale Water & Power May 25, 2011

-Chapter 1 - 21

\AI

" • The GWP's Project Manager, GWP staff member(s) responsible for application management, application testing and other pertinent GWP staff must thoroughly review and understand the Testing and Acceptance Plan developed by Wootpert.

• GWP is responsible for fully testing the configured Cityworks application and integration per the criteria established within (and only within) the accepted Testing and Acceptance Ptan.

Task 4.5 I Cityworks and System Integration Documentation

Final documentation will be updated and delivered to the GWP prior to Go-Live within this task.

Subtask 4.5.11 Review and Update System Configuration Document - The System Configuration Document will be reviewed one last time and updated to reflect any changes that have been made since Phase 2 of the project.

Subtask 4.5.21 Prepare Integration Administration Guides - Woolpert will first hold a meeting with GWP System Administrator staff to discuss a draft template for system administrator guides. Following this meeting, Woolpert will move onto prepare administration guides for each of the integrations:

• Peoplesoft (ERP) Testing and Acceptance Plan for HR data, material inventory • Inframap (valve and hydrant maintenance) Testing and Acceptance Plan

Subtask 4.5.31 Conference Call to Review Administrative Guides - Woolpert will two conference calls to discuss feedback from GWP. It Is expected that GWP bring any comments to the conference calls.

Subtask 4.5041 Incorporate Feedback on Administrative Guides - Woolpert wilt document GWP feedback and make changes to the administrative guides accordingly.

Deliverables

• Final System Configuration Document • Meeting to discuss Outlines and format of System Administrator Guides • Draft System Integration Administrator Guides • Incorporate Feedback into System Integration Administrator Guides • Final System Integration Administrator Guides

Assumptions

• None.

Client Requirements

• Review and provide feedback on all draft deliverables within specified timeframe.

Task 4,6 I GO-LIVE

Immediately following the System Testing and Acceptance, Woolpert will provide on-site System Go-Live support in order to assist with the successful start-up of the Cityworks system. During this time, Woolpert's Project Manager, System Configuration Specialist and Integration SpeCialist will assist the GWP's End-Users and System Administrato" with site-specific configuration issues. Additional coaching and supplemental training services will also be provided during this time.

Professional Services Implementation for CMMS Software City of Glendale I Glendale Water & Power May 25,2011 -Chapter 1 - 22

" Subtask 4.6.1 I Prepare for Go-Live- In preparation for go live, Wootpert's System Configuration Specialist will work on-site with the GWP's Project Manager and IT Support Staff to ensure that all terminals requiring access to the Cityworks application are tested for connectivity; aU terminals requiring the ability to print Work Orders and Service Requests are tested for connectivity; and aU system user accounts are tested for login ability. AdditionaUy, as part of the go-live preparation activities, Wootpert 's System Configuration Specialist wilt migrate the configured and approved Cityworks database from the Development environment to a Production environment.

Subtask 4.6.2 I Go-Live Support- During the first week of live Cityworks operations, Woolpert's Project Manager and System Configuration Specialist will provide the on-site support required to coach new users and provide detailed technical systems support . This support will occur between the hours of 8:00 am and 5:00 pm local time Monday through Friday of the first week of production. Scheduling variances can be facllitated by Woolpert to accommodate GWP schedules.

Deliverables

• Woolpert's Project Manager and System Configuration Specialist will facilitate on-site System Go-Live activities over a five (5) consecutive business day period , as specified above.

Assumptions

• Project sign-off within agreed upon timeframe following Go-Live.


• The GWP's Project Manager and IT Support staff should equally assist in administering the GoLive tasks to make sure it is clear to the End -Users that the GWP is internally capable of supporting Cityworks. GWP System Administrators and IT Support staff will benefit from learning basic Cityworks troubleshooting routines during this time.

PHASE 5 I ONGOING SUPPORT

Task 5_1 I Explore Additional Integrations

As part of this task, it will be determine to integrate the following systems with Cityworks:

• Peoplesoft HR - This interface will automatically update employee rates/status from PeopleSoft to Cityworks. Web services will be used to facilitate this interface using the Woolpert Middleware and the messaging que with a PeopleSoft adapter working with the message que .

• Fie ld Mapplet ~ Woolpert wilt evaluate the Field Mapplet/USA and evaluate core functionality (ticket management or other) and determine integration requirements. Adapter develop will be needed.

• Northstar - Miles, can I get a brief few sentences for how we're Implementing ... see other examples here.

• Derceto / Wonderware - Azteca provides a programming interface, the Metrics API , specifically for connecting with and reacting to live sensor information and real -time operational parameters. This interface is commonly integrated directly with read-only SCADA databases such that a very short time after a SCADA alarm Is activated a work order wilt be generated to Inspect, repair or replace the asset in question. Similarly, for cases when SCADA alarms are not

ProfessionaL Services ImpLementation for CMMS Software City of GlendaLe I GlendaLe Water & Power May 25, 2011

--Chapter 1 - 23

" sounded but rather record operating parameters (RPM, Pressure, Temperature, Runtime hours, etc.) the Metrics API can be used to trigger work orders based on asset operations compared to normal conditions.

• SmartGrid - Itron provides an application programming interface for their enterprise application products which will enable a secure, robust integration through the latest technology including a secure service bus and or web services. Azteca Cityworks also provides some web service oriented API for access into the service request module of Cilyworks. Woelpert suggests leveraging these web services for this integration.

Each integration will include the following tasks. Where possible and feasible with GWP goals, testing and Go-Live will be combined, which can reduce the level of effort.

• Gathering Requirements • Development Software Requirements Specifications • Client Review • Incorporate Feedback to Software Requirements Specification • Development • Documentation • Testing • Go-live

Dellverables

• System integrations for systems listed above • Software requirement specifications for above interfaces • Testing and Acceptance Plans for above interfaces • Testing Support • Administration Guides

Assumptions

• GWP understands that additional details are required to fully determine the implementation costs of these integrations.

• licensing fees associated with Itron Interfaces are covered by Glendale's existing support and maintenance agreements.

• The Itron APls natively retrieve or write the desired data for this integration in a single, nonthreaded call to a web service. No cascading calls or direct database connections will be required.


• None.

Task 5.2 I Ongoing Cityworks and Integration Support

Woolpert proposes 80 hours of support time at a flat rate of $156.00 hour for any assistance requested by the GWP.

Dellverables

Professional Services Implementation for (MMS Software City of Glendale I Glendale Water & Power May 25, 2011 -Chapter 1 · 24

" • 80 hours of support at $156 I hour

Assumptions

• None.


• GWP will send an email or call designated contact when support is required. Priority designations to issues will be discussed prior to beginning this task.

ProfessionaL Services Implementation for (MMS Software Ctty of GlendaLe I Glendale Water 6: Power May 25, 201 1 Chapte r 1 - 25 -

" Chap el

PERSONNEL QUALIFICATIONS

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Woolpert's greatest strength is in our project management and production personnel-highly trained professionals who work efficiently as a team on all aspects of a project. Our methods use the talents and creative energy of proven performers who have been involved in every area of these projects for many years. We have assembled a team of professionals who demonstrate the highest degree of expertise available.

TYPICAL PROJECT TEAM, ROLES AND RESPONSIBILITIES

The (ollowing is the typical project team structure (including the assigned personnel from Woolpert and Azteca for this response) for both Wootpert and GWP utilizing a Waolpert-Ied approach for implementing the Work Order Management System. Each person is identified with a description of their associated roles and responsibilities along with the typical percentage of their time that should be allocated to the project. For additional information on the Woolpert key personnel proposed for this approach including detailed resumes, please refer to the Appendix Section.

Professional Services Implementation for CMMS Software City of Glendale I GlendaLe Water & Power May 25, 2011 Chapter 2 . 1

" WOOL PERT PERSONNEL

Project Manager (Kirk McClurkin). Serves as an executive level contact for project management and leadership issues Serves and the point of contact for coordinating all project activities with Woolpert personnel and the City Project Manager. Requires extensive, hands-on experience in implementing Cityworks solutions for municipal clients as well as understanding best practices for maintenance activities in a municipal environment. Ultimately responsible for all deliverables, resource allocation, quality control, status reporting, invoicing, and the overall success of the project.

Typkal Time Commitment: 5 - 20% for entire project duration.

Technical lead (Dave Feuer), A senior systems analyst with extensive experience in the design , configuration, and implementation of Cityworks solutions. Serves as the technical lead for the project. Leads all configuration and Implementation activities including implementing System Design and Configuration, System integration and System Deployment. Any project issues or challenges can be elevated to the Project Manager at any time.

Typical Time Commitment: 13 - 30% for entire project duration.

Technical Advisor (8U1 DeGroff). A senior consultant providing technical advice for all project aspects to the Technical lead and Project Manager. Specific focus on project planning and Quality assurance.

Typical Time Commitment: 1 - 5% for entire project duration.

Cttyworks Support (George Mastaska): Is the Director of Services for Cityworks and will provide any necessary project assistance as needed. Will also direct additional Cityworks resources.

Typical Time Commitment: 1-5 % for entire project duration.

Systems Analyst for Configuration, Training, Report Development and Support (Multiple Resources I David Hansen (Cityworks), Jen Coughlin and Jonas Svoboda), A systems analyst with extensive experience working, with direction from the Implementation Lead, on implementing System Design and Configuration, System integration, System Deployment, and enduser training on the system.

Typical Time Commitment: 50-60% for applicable tasks (Cumulative resource effort).

Intearatlon Development (Mtles Kelly). Serves as the lead, under the direction of the Implementation lead and Project Manager, for the development of interfaces to external systems for the Cityworks implementation. Requires experience in application design and development, understanding of integration techniques (database triggers, ETl processes, SOA) and an understanding of the underlying data stored in the respective systems to be integrated with.

Typical Time Commitment: 60-70% for duration for applicable tasks .

CITY PERSONNEL

Ctty Project Manager. Serves as the point of contact for coordinating all project activities with City personnel. Ultimately responsible for coordinating review and acceptance of all project deliverables, status reports and associated invoices.

Typical Time Commitment: 15% for entire project duration.

Professional Services Implementation for (MMS Software City of Glendale I GLendale Water ft Power May 25, 2011 Chapter 2 - 2

'AI f'f

Executive Management Representative Ii Sponsor. The Executive Sponsor serves as the representative for management as part of the core project team. Any organizational changes resulting from the implementation need to be led (rom the top of the organization and this is the role of the Executive Sponsor.


Department Representattve(s). Serves as the representative for users from each respective department or group involved in the implementation. Is a subject matter expert on the maintenance activities performed in their respective department, the skills of their workforce and the needs of the users they represent.


Information Technology Representative. Implementing a comprehensive work order management system will require the support and assistance of City IT personnel. The IT represen tative assists the core project team with City IT standards and procedures, hardware and software acquisition/allocation and technical direction for the project.


GIS Representative. Cityworks is a GIS-centric solution. Therefore implementing Cityworks is dependent upon support from the City's GIS department or group. The GIS Representative will coordinate enhancements to and level of service commitmen ts from the GIS in support of the work order management system implementation. Note that sometimes the role of the GIS Representative and IT Representative can be served by the same person.

Typical Time Commitment: 20% for enUre project duration.

End User Representative(s) . Serve to represent the day-to-day end·users of the eventual system. Rather than management or technical representation, these staff members to bring a practical perspective to the core project team such that the eventual system is implemented in such a way as to not be a hindrance to completing daily maintenance activities.


Professional Services Implementation for C/M\S Software City of Glendale I Glendale Water a: Power May 25, 2011

-Chapter 2 - 3

n h

ADDITIONAL INFORMATION

OPTIONAL SERVICES

Cltyworks 2012 Upgrade (included In pricing)

Wootpert and Azteca expect the Cltyworks 2012 release in the middle of 2012. Woolpert and Azteca can assist the City with this upgrade. Our team Is dedicated to working closely with the City to highlight advancements on the product and opportunities related to this upgrade. The focus will be as follows:

• Define requirements • Install Upgrade • Create UI customizations • Train for the implementation ofCityworks MMS 2012.

In addition, our team will also provide knowledge transfer to staff for fulure upgrade assessments and implementation.

Specia lty Products

In addition to the Wool pert Middleware, Waelpert has two specially tools thai enhance Cilyworks. They are e311 and Infrastructure Optimization. A profile is provided herein.

Professional Services Implementation for CIIWtS Software City of Glendale I Glendale Water &. Power May 25,2011 Chapter 3 . 1

"

, , WOOLPERT

!;:Ill:end the power of

your work management

system to a Irue assel

manogement program

with Wool perl', Infrastructure

Optimilolion 1001.

INI=RASTRUCTURI; OPTIMIZATION W,lI. I~~r doll .. " """,Iab'e and '~r "",ource! 10 po!rlotm the _rk, dOIng more w.th I"" .. Ihe ~al,1y lor "'"NO"rs 01 ,,,triOt,ud"flt.

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• Rep!..,.","'" ",a~ts a'tcrl\l~~e, (iOOi"oc,ated cost Impach) • Cotp.t. I,<weslmeni w r,,,, enhInc:ed ",atrole""nce • Cap;taI "",,,,Iment '''''no • Lo..g-term Mc.I. " .... M1"'''' • ShorHflrm PKQ9""Iliot u p tl' ptOjed.

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Professional Services Implementation for CMMS Software City of Glendale I Glendale Water & Power May 25, 2011 Chapter 3 - 2

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Professional Services Implementation for CMMS Software City of Glendale I Glendale Water & Power May 25, 2011 Chapter J - 3

"

AI

WOOLPERT ..... " ~'O'.'"'' , .... ,,""" .... '

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and """",d ab.,,...,. 11""'1' ....... '" ' nm.paref'ICY and «courolebd,1y 1M"" be.:om~ In.. norm In commun,t'M DctO •• II .. na l,on.

Woollier!' • ..311, an onl ine ser.1Ce req.....t .rod eonsl,I""r'II mll'D(Jemeot !X"1.~ MIIb!".loc.1 !jOVefmtenl5 .nd ",J, 1)o l <;j...co .. \a proad ... ly ftngf';l" t .... " c."..l.I .. nt, "nd 1tn'P'~0'S In

the "rvlca r~~e>l , d.I,_~ .oo reportwog I>'DU", , • • ullrog ,n .""",.......J ...... 'n dal, .... y and _rot;onol l",MpII'''IC)I. .... d,l.Io .... I~, .311 ""'. /lOIl'c',I,,,1 Wor""lbOl\ SUC), 10 "'"'''OQ ","eft ...... '-W,ly I nd ''''y<;1oog ptC~up d. teund t rrws, .1 c,t" .... ' ~lps. .311 offer", • OnLnesul>m.Hai 01 req .. st,1or ___ celproblem "'''''"''"9 • R." -I,,,,. '-_ olthe .IeM 01_ .. ,,",,,,,"I. o 0nLn. , ..... _...d .... ppng 01 ptan.....l and ... ·progrM. wwl. """"'''a.

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Professional Services Implementation for CMMS Software City of Glendale I Glendale Water & Power May 25, 2011 Chapter] . 4 -

"

• I \

--_._ ..... _---~ ......

podol tr<'lnsOl~S ~ 10 the correct department, streamlining the p<occss MId ",duclny employ .. e downli"''' '1"'n l sifling through "'qu ... ls and menaglng duplcal" ..

Given lhe pfohibalvc costs 01 lradaiooal Entcrpris.e 31lfCRM soIulioo" WooIpm'. e3n porl~1 oI1cu Ofg8(ljalioos 10 co>l·dfective online di.en ~~st allcrnali-e. L.c.eraging aa.aJICCd develop"",nt .. l~ilies .nd web 0<lf"1cc .. .,3t1 II ea,;/y cOIII;g..rable 10 work wilh ywr ellslin9 work rnana~me", and penn'Uing appkaliol! sm.llons.

Because ,,311 ... <lends Inhe,ent dala nlan.>gelMnl workrlows arod ,oIMsl work "",~nl<:nl l,mctionnlily 10 lheW<!b,citi~en .. employe .... a",j olhc. "I/ClICioes cOO easily access the inlornlo1tion, thus pm"lDling "Uiciellq and Ir8!lsparency in s.o:r.ic" dc~..".y.

v .. ~ w .. ~311 1o "!e how .. 311 can itllorm, conned IItId ""'f'OWCr Y""" c(IIl1li1uenl.leverag Ong Woo/pert's citizen " ,,,,,,,.1 po<tal

Professional Services ImpLementation for (MMS Software City of Glendale I Glendale Water & Power --May 25,2011 Chapter ] - 5

, ... , " WOOLPERT EXPERIENCE

Woolpert Is a privately held geospatial, design, and engineering firm that integrates services and applies technologies to benefit its local/state, federal, and private sector clients. With 650 professional and technical employees in 23 offices throughout the United States, Woolpert provides services in three areas: Infrastructure Management, Geospatial Services, and Design. As a full·service design firm with engineers, architects, planners, and landscape architects, Woolpert has been providing services to public works organizations for more than 75 years.

Woolpert has experience in developing work management solutions for public works, public utilities, transportation, and facHities across the United States. We are also a leader in Integrating both GIS-based and BIM-based data into work management systems to address lifecycle operations and management requirements of owners. This is exemplified in the recent article written by two Woolpert staff members titled: "Red ucing Facility Management Costs through Integration of COBlE and LEED - EB" published in the Journal of 81M, Spring 2009, and available at: httD:/IWWW.wbdg.org/pdfs/ jbim spring09.pdf.

Combining expertise in information technology, water and wastewater management, and GIS, our Infrastructure Management professionals help pubUc utllltles throughout the country improve their services by better managing assets and inventory, and responding more quickly to the needs and requests of citizens. Our comprehensive approach to infrastructure management considers your processes, data, and systems to deliver performance. We work extensively with public works to implement strategies that align information systems with operational visions, workflows, schedules, and budgets. In addition to planning and strategy, we help collect, create, and centralize your data. We implement key information systems to maximize work effectiveness and system performance. We integrate information systems so that crit ical information from across an organization is accessible and shared. We apply technology to support work processes.

The following is a representative subset of Woolpert's extensive asset management experience.

Professional Services Implementation for CfMIIS Software City of Glendale) Glendale Water &. Power May 25, 201 1

-Chapter 3 - 6

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LEITERS OF REFERENCE

~ st. Johns County Board of County Com",;ss;oners • ----"-"-'=:::...=='--=-===-~="--==Pc::"bc:c:Ii''''W=''k'

August 11, 2009

RE: SI, Johns COUIlI)' Reference Memo

To Whom 1\ May Concern,

WOO)Ilcrt has been II contractor with St Johns County on numerous technology projects over scvcml years. The work Ihey have completed for the County has been executed vcry Ilrotcssionully and \VIIS u grclIt success. TIlt: projects ]mve includl't\ signitlcull l lasks wilh highly important goals fo r the County.

Each project was completed on lime and within budget. The (llIlI lilY of the dclivcmblcs was beyond our expectations. Woolpcrt communicated regllh,rly wilh the County us the projccl!l progressed which we feel \VIIS key 10 lhe lilllely dc livcrablcs and the quality of the projects.

I would highly recommend Wuulpcrt for uny project they choose 10 pursue.

Sincerely.

-yl),)( Rocky S. Agbun{s. GISP Asset Mmmllement Coordinator

1625 State Ro.1d 1(>, St. AugustillC, Fl32UII4 I P: !)04.20!.l.U266I F: ')/)4.209.0267 WWW.ljcn .UI

Professional Services Implementation for CMM.S Software Ci ty of GLendale I GLendale Water &. Power -May 25,2011 Chapter ] . 8

"

Mny l H,20 11

To Whom il MI'Y COllccm:

In 2009 Woolperl , Inc. ~1K'(c)~ rull)' (tllnpktct/ n major wOfknnwffi ~cd- ISSei mauagcmcut pro;ct:1 fill' Ncw Umnnfcls UlililM!.. (NIIU). "riot' 10 Ihi, illlJlicmcntaliun, NIlU hlltl neither II SQflwlII"C work now 501,,1;011 IIOf n fixed HS!iC1 mallHgcmcll1 syste m. Working with WO\Jlll(: rt's cxpclli sc in workf1ows nud RSSClltlnl1RgCl1icnl and linker Tilly 's knuwlWllc UftiSCld ly prudent GAAI' u llCC tnlions, wilbiu II two year period Nnu was nhle til conccphm li~. design, alKI impkmen! this IIf1~ttl 011 lime IIntl on IlIId!"t. T IM,: 11:511111 have imllrovcd the manner in which Imr water lind c le<:lric dcpal1nll:llt ll IrII\; k fixed Il~§cts bolh frumllil acClIlIlIliulI SlllmllKlinl nnd 1111 O&M nwce!. i\cconliu ll io Baker Tilty. NIIU WIIS the first Ill il i'), to su~,,:c!ls fuU)' huplcmcm lind I'lacc iUlU success lill oper/l!;nn II fi x~'tl l\Sscl sys tem that e n ~nn.'S that nn addition or removal in tile rlCld is placed into Ihe GIS lS$\:I nlllnagel1lent sySlem a,ld repolt~-d dir«lly 10 Ihe Accounting ~)'stem yia (i iS lhe ~ddldrops wilhin scyen busi,":!15 days. 11 is now n rcrfommnee nlcasur;,: nlul ollr aYCllIge lime is d"wn to 5 dll),$. Today, ns a resll it of this collnoomtil'll IlrojL~I. nn /lSSCI'S cnt iru Ilreqdc iM caplured ck.~l ronically slarling wilh design, th rollgh construction, op:rations 311d

tnOimcllillCe, and finall), reliremenl. Wc wcre Able to illlpl;':III"". croS!! checkillg of daln inlcyily and qlllllily of GIS dAta IIsing ""eollnting's fi.,cd assetmblcl which has re$Ultcd in uilOl ..,kan daln neflf real lime I'ppcaring in GIS H' reliAble Dud ncenmlC illlorm~ tit.Jn.

Additionally, Woolpelt huthored $C:v(rnl cnt~rpri$C: inlegralium 10 Anl'C~ Cityworks and ESRI ArtGIS Server inchKlinll

• Iinff is NorthStar lor ellSIomcr scrvice ulld bi ll ing • SIIIiGanl ll .T.E. for Maleria ls IlIycntory and Gencral l~ger

• 1\1)1' for Payroll aml limt:shccl5 • ollr IlIIl1k '~ pllrellllsc card sy'te m f(lr nmterinls purthnSL'Il at Djob s ilt: • TclYCllt Miner &; Miner's 1\n:I'M for eOlllll.l tibk IIn ils

These inlcgrnl i'K" facililale lhe t:~change of critical informntion outOlllnlka lly lind ,ellnlarly.

Wo; ~mnmcnd Woolpc.1 for nil R'IW"CI, of Ihe I)roje<.:t work Ihey performed for New U.aullrcls Uliliti~s beginninll with 1111: Ilroje<.:1 1,lan and ending wilh the dclivt:ry of te<;lmiei l protltICIS. They have: the lechnical skill' alld J)roff."SSiooal rotIllucl )'00 e~p«t 10 halKlle t:omplc~ projects. Please r~'C1 rree 10 consider NIJU n n s it e visit should YOIl wish 10 review Ihe ftwl" of n WoollII:,1 implemenlalion IWO years Hfter completion.

Sinccre 'y,

Af§:.~ Execul ive: Uim:tOl" ofCOflJOfnle Sc",iccs

Haw O'ilunl~I' Utililles· 263 ~. Mlln Plilta· P.O. Box 310289· New H,.unil it. lI)IlIt 18 13' ·0289 Sus: 830·629·8400· MetlO: 830·6QG·2014· fiX: 830·629·2, 19

Professional Services Implementat ion for CMMS Software City of Glendale I Glendale Water & Power May 25, 2011 Chapter 3 . 9 -

" :hapt " FEE SCHEDULE

Woolpert strives to provide our clients with the most realistic cost proposals and not merely low cost proposals. We don't believe proposing tower implementation costs to our clients because it forces the scenario of having to execute changes orders to get to the realistic costs. We have implemented and integrated Cityworks successfully more than ANY other vendor in the industry. GWP can rest assured that we have provided the most I1kely cost proposal to GWP based on the information available in the RFP. Please note, however, that integration costs may vary based on the detailed requirements. If selected, Wool pert will be flexible in both scope and fee to ensure an end product that meets the City's anticipated needs.

IMPLEMENTATION SERVICES

As described in Chapter 1 (Scope of Work) Woolpe rt typically follows one of two different implementation methodologies dependent upon client staff availability and schedule. Following is breakdown of Implementation costs for Option 1 - Woolpert·led Implementation and for Option 2 -Client· led Implementation; we have provided hourly rates for GWP's review. The exact task and responsibilities of a Client·led implementation will need to be discussed.

OPTION 1 - WOOLPERT-LED IMPLEMENTATION

Tab!e 4.1 shows the hourly rates proposed for implementation services by labor category as well as estimated hours per resource for the project.

Table 4.1: Option 1 Rates, Hours and Costs by Labor Category

Direct Costs

Total Costs

Professional Services Implementation for CMMS Software City of Glendale r Glendale Water ft Power May 25, 2011 Chapter 4 • 1

" Table 4.2 shows the hours and costs by task for the implementation services described in Chapter 1. Expenses are included in each phase.

OPTION 2 - CITY-LED IMPLEMENTATION

Table 4.3 shows the hourly rates by labor category for on-call implementation services as described for Option 2 in Chapter 1.

Table 4.4 shows the proposed costs for implementation services utilizing Option 2 as described in Chapter 1. Mileage rate is provided for reference. All other expenses related to travel to support on-site services would be charged at direct cost with no additional markup.

Professional Services Implementation for CMMS Software City of Glendale I Glendale Water &. Power May 25, 2011 -Chapter 4 ·2

" staff profile

KIRK MCCLURKIN ASSOCIATE, PROJECT MANAGER

Mr. McClurkin's experience includes more than 18 years of experience in enterprise asset management (EAM), GIS, and IT projects. He is experienced in municipal planning; transportation; engineering; public utilities/public works; and photogrammetry and surveying/GPS. His responsibilities have encompassed the sales/marketing, design, development, implementation and integration of futl -service EAM, GIS and IT solutions for the municipal and private sectors. These have included diverse consulting assignments from needs assessment studies, business process reviews, custom training, and implementation plans to complete EAM/GIS/IT system implementations. He has provided data migration, conversion, system design, and system integration services in support of local, regional, state, and federal planning, environmental, utilities, and land development projects.

He has successfully managed or supported over a dozen Azteca Cityworks implementations within the last decade. The following Is a sample list of Cityworks projects:

PROJECT EXPERIENCE

Develop a Service-Oriented Architecture Framework and Web Services-City of Boise, Idaho. Project Director. The City of Boise requested Woolpert's assistance to design and develop an Address Validation and Point in Polygon web service utilizing ArcGIS Server 10. As part of the design and development process, Woolpert also implemented a core service-oriented architecture for these services that will provide the ability to add additional spatial web services in the future utilizing this core framework.

District Department of Transportation, Urban Forestry Administration. Project Manager Provided EAMI Azteca Cityworks® business process and configuration conSUlting.

Streets and Sanitation (Bureau of Forestry), Enterprise Asset Management (EAM) System ImplementationChicago, Illinois. Project Manager. Provided business process reengineering, workflow analysis and guidance for the configuration documentation necessary to

Glendale, CA

Years Of Experience

18 years

Education

Master of Science, Clty and Regional Planning, Clemson University

Bachelor of Selence, Forest Resource Management, Clemson University

Continuing Education

Accela Partner Summit 2011 , Jan. 24-25, Lake Tahoe. California

Accela Partner Summit 2010,

American Water Works Association 2010 CS/lmtech Conference, Portland, Oregon

PM Essentials: Building the Best Project Managers; Unit One: Business Development, Woolpert, Inc., March 4, 2010

PM Essentials: Building the Best Project Managers; Unit Three: Project Planning, Woolpert, Inc., August 19, 2010

PM Essentials: Building the Best Project Managers; Unit Four: Project ExeCUtion, Woolpert, Inc., November 17,2010

PM Essentials: Building the Best Project Managers; Unit Two: Contracting, Woolpert, Inc., May 27,2010

PM EssentIals: BuildIng the Best Project Managers; Unit Four: Project Execution, Woolpert, Inc. , November 17, 2010

PrOfessional Registration

Certified GIS ProfeSSional, NaUonal (GISP since 2007)

Professional Land Surveyor (PLSGISS)

Appendix - 1

" successfully implement the Azteca Cityworks® software. On-site configuration reviews, implementation of data through an ASP environment, training, and ad-hoc support throughout the entirety of the project. Project included integration with the citywide CRM system from Motorola.

Enterprise Asset Management System (Cityworks) Integration Project Department of Public Works-City of Newport News, Virginia. Project Manager responsible for the implementation of an asset management system into the city's existing ESRI·based GIS system by replacing the existing legacy command tine infrastructure management system. This project included generation of ArcGIS geodatabases (storm water, wastewater and streets/pavement), migration of data, and interfacing their GIS with their existing customer accounting system, human resource, purchasing, and pavement management systems to create an enterprise infrastructure management system.

City of Raleigh Department of Parks and Recreation Enterprise Asset Management (Cltyworks)-Raleigh, North Carolina. Technical lead Provided business process analysis and improvement, and the design, development, and deployment of an EAM solution for the Parks and Recreation (included building facilities) Department. This project included configuration, implementation, and installation of the asset management software, and additional on-site installation and support for the product line. Provided end-user training and the development of a customized training curriculum. Additional post-Implementation support for the continuous development of the Cityworks® software was provided.

EAM /Internal CRM (Otyworks) Implementation and Deployment, Department of Public WorksCity of Newport News. Virginia. Project Manager/Technical Consultant. Worked with CNNPW staff to expand the use of asset management system. Brought stand-alone modules beyond the Department of Public Works into the following additional city departments and offices: Office of the Mayor, Office of the City Clerk, Office of the City Manager, Engineering Department, Office of Intergovernmental and Community Relations, and Department of Codes Compliance. This effort extended the role of the CNNPW Enterprise Asset Management Program across multiple city departments.

MCSED, Enterprise Asset Management (Cltyworks), (WaterlWastewater and Public Works)Montgomery County, Ohio . Project Manager (Startup) prior to Woolpert / implemented the Cityworks® suite of GIS-centric maintenance management software for the county's Sanitary Engineering and Public Works Departments. The project included design and implementation of the tiered Cityworks® Maintenance Management System (MMS) to include Web, desktop, and mobile application functionality to handle aU work requests, work order life-cycle management, and inspections for aU of the departments' assets. These assets include water/sewer distribution and collection systems, treatment plant and pump station, fleet, and facitities. The phased Implementation included program management, implementation and configuration of Cityworks® MMS software (service request, desktop, anywhere, server), business process analysis and improvements, administrator and end-user traIning, customer information system, financial information system and SCADA integrations, and ongoing maintenance and support.

Enterprise Asset Management (EAM) System Implementation, MIS and Public Works-Town of Colonie, New York. Project Manager. Turnkey asset management implementation for Public Works and MIS departments. The project focused on improving the efficient level of services to taxpayers in the town and to support and meet the federal requirements of GASB34. The project supported three primary divisions: Pure Waters (wastewater and storm water ); Highway (Streets and Traffic); and Water_ This included the management of their NPDES program.

Enterprise Asset Management (Cityworks) System Implementation, Department of Public Works-City of Richmond, Virginia. Project Manager directly responsible for implementing a comprehensive EAM/GIS-based computerized maintenance management system (CMMS) in support of six city departments/divisions (stormwater, traffic, streets, urban forestry, pavement, and

-Glendale, CA Appendix · 2

" bridges). Led system design and process workshops for core business process!workflows and integration. Project included CRM integration, inventory management, and extensive EAM/CMMS training and administrative documentation .

Develop a Comprehensive GIS Business Plan-City of Boise, Idaho. Project Manager The City of Boise asked Waolpert to create a citywide GIS vision along with the goals and objectives to support that vision. Wootpert performed a full needs assessment that helped the City create a multi-year, phased strategy of projects in order for the City to realize its long-term GIS vision.

Bellingham CitylQ, City of Bellingham WashingtonBellingham, Washington. Project Manager,The objective of Phase 1 of the project was to redevelop the City Information Query (CityIQ) application as a Web-based intranet version with core system design and development and base functionality of the GIS map, assessor property, construction projects, subdivisions, and smart search functionality. The project was delivered on schedule and on budget and met all city requirements.

Southgate Water and Sanitation's District Phase III GIS/Maintenance Management Implementation Project, Centennial, CO. Project Director This project consists of three distinct tasks: application development, geodatabase creation, and data migration, as well as implementation of a work and maintenance management system (CMMS). In task one, Woolpert gathered, evaluated, documented and implemented client requirements for a ArcGIS Enterprise Server Web Application and performed custom development within Server and ArcGIS. In task two we provided ArcSDE geodatabase creation within Oracle and data migration from CADD, database upgrades, maintenance and monitoring of the system. The final task in this phase is the implementation of Azteca's Cityworks as the work and maintenance management system. All services provided are followed with extensive training in both a group setting and on an individual basis. Southgate also requested that Woolpert provide business process analysis, recommendations on hardware and software, GPS data, asset management and many others.

Permit and Land Management Solution (PALMS), County of Los Angeles- California. Principal-in-Charge responsible for overall project and team coordination_ PALMS includes the analysis and process mapping of more than 110 business processes supporting the land development and permitting processes of Los Angeles

. The focus of the project is to develop a

Glendale, CA

Professional Memberships

resentations and Publications

Appendix - ]

" countywide solutions architecture for enterprise permitting and land management functions. Waolpert is also responsible for developing a cost and benefit analysis and an implementation roadmap for the solution.

Woolpert evaluated existing Los Angeles County processes, systems, and organizational structures associated with permitting and land management issues, and recommended changes in operations, technology, policies, and/or procedures. The ultimate goal was to select or develop effective solutions providing the most benefit to the widest number of stakeholders and customers who come in contact with permitting and land management activities.

The project involved identifying, documenting, and analyzing the County's current business processes, existing information systems, required information products, data sources, and existing organizational structure related to real property development and permitting. These tasks will serve as the foundation for developing recommendations and implementation strategies. The project is being conducted under the sponsorship and leadership of the Chief Executive Officer and the Chief Information Officer.

Land Entitlement Improvement Program, County of Los Angeles-California. Mr. McClurkin is the Principal· in-Charge and is responsible for overall executive management of the project and team. Woolpert has indentified opportunities for improvement in the County's land entitlement processes, policies, procedures and practices, in the areas of Tentative Maps, Final Maps, Conditional Use Permits, Zoning Permits, Park and Trail Conditions, Environmental Review and Public Hearing management. We identified organizational issues, business rules and change management issues that the Department of Regional Planning (DRP) and its industry stakeholder committee recommended be addressed for improvement processes. Woolpert also provided final recommendations for implementation.

EAM Evaluation and Selection, Subject Matter Expertise-Erie Water Works, PA_ Subject Matter Expert, Research, evaluation, and selection of EAM solution to build on the recent GIS system expansion and development. The process included an implementation strategy.

Miami Dade County Water and Sewer Department (MSWASD), Asset Management Program and EAMS Implementation-Florida. Project Director/Manager. Development of a system to manage maintenance

Glendale, CA

l ~~!~~ r::f Publicatlii~s _"1 I" "Enterprise Asset Management In "J-

r': " the City of Newport News Public = I: . Works Department," APWA: 49th , ;

Annual Conference and Equipment r Show, Public Works leadt'rshlp for ,

the 21$t Century, Newport News, Virginia, May 2007

"GiS Powered Asset Management for Good Bond Rating," 2007 ESRI International Conference, June 21, 2007, San Oleso, California, CoPresenter (Paper II: 1849)

"Patterns of Change, Artesian Water! ESRllmplementlltlon," Delaware GIS 2006

"GIS 15 linchpin of Newport News Enterprise Asset Management," Government Matters (GIS for State and local Government), ESRI, Fall 2005

"Enterprise GIS: Lessons learned Implementing a GIS-Centric Asset and Computerized Maintenance I

Management System," SCARC 2005.;: South Carolina Arc Users Group

"CHy of Newport News. VA, Case Study: Newport News, VA," 2005 International Cltyworks User Conference, June 2005, Park Clty, Utah

"GIS/CMMS: Field to offlceattribute verification/collection of Infrastructure," 2005 ESRI International Conference

"Applying Asset Manasement Practices to Improve Operations and Reduce Costs," City Of Chesapeake. Public Utilities, February 2004, Chesapeake Virginia

"Lessons Learned Implementing Utility Asset Management System," 2004 ESRllnternational Conference, August 12, 2004

"laser Scanning-Interior LlDAR," 2004 Vlrwlnla GIS Conference (VAGIS) sponsored by (VAMUS), November 2004, Roanoke, VA

Appendix - 4

" activities associated with water treatment, fleet, communication center, meters, stores/inventory and distribution as well as wastewater collection, treatment, and disposal. WASD's vision of success for the EAM implementation is: "Proactively managing assets for reliability and efficiency." Key project i tems are design and implementation, selection of mobile platform, integration of the PeopleSoft enterprise resource planning (ERP) system and the Customer Information System (CIS) , training and go live.

AWMI Wastewater Management, Inc. (AWMI) Infor's Enterprise Asset Management (EAM). Wastewater Lead Project Manager. Turnkey asset management implementation for the Wastewater Utility (In for EAM). Included overall management, design, business process, and system configuration wastewater treatment facilities and outside the plant infrastructure; ESRI integration.

Enterprise Asset Management, Artesian Water Company, Inc. (AWC)-Delaware. lead Project Manager for this turnkey asset management implementation for the Water Utility that provides services to the state of Delaware, Pennsylvania, and Maryland. The project included overall management, design, business process, and system configuration for wastewater treatment facilities and outside the plant infrastructure. The project also included a full system migration from a legacy work·order management system; custom reports; data management training; and integration of the Customer Information System (CIS) and PeopleSoft Enterprise Resource Planning (ERP) system with Infor's EAM and ESRI systems.

CRM/Enterprise Asset Management (Cltyworks)lmplementation- Town of Herndon, Virginia. Project Manager, A turnkey implementation of a Customer Relationship Management (CRM) system for the town's Public Works Department (Water, Wastewater, Facilities, Parks, and Administration).

United States Department of Fish and Wildlife Digital Elevation Model Processing-Region 5 National Wildlife Reserves. Project Manager. Project Included Digital Elevation Models (OEMs) and hillshade files for the areas surrounding and including 59 National Wildlife Refuges using ArcGIS 8.3. The OEMs were generated by converting USGS NED fites, and hiltshades were created using ESRI ' s ArcGrid and mosaic

r.s.ntotfons and Publication

methods. AU output files were then projected to the appropriate UTM 'Zone for spatial accuracy.

Wallkill, U.S. Fish and Wildlife Service, Northeast Region-Area 4 (VA, WV, MD, DE). Project Manager. Project included tax parcel conversion for areas surrounding the USFWS WallkiU Wildlife Refuge. Woolpert generated an [SRI Arclnfo coverage format file of property boundaries of

Glendale, CA Appendix· 5

" designated areas surrounding the Wallkill River National Wildlife Refuge by scanning, georeferencing, and digitizing tax maps acquired through the USFWS. All relevant property information from the acquired data was combined with the property boundary, including owner information, parcel identification, and acreage. Waolpert also built polygon topology. removed duplicate lines, and closed parcel polygons. Waolpert adjusted the new digital parcel/tax file to fit the United States Geological Survey (USGS) 1:1 2,OOO·scale, digital orthophoto quarter quads, using available road intersections and other suitable common control points as necessary to create a best fit.

Alexandria Sewer Mapping, City of AlexandrlaAlexandria, Virginia. Technical lead Project included designing and developing geodatabase schemas for stormwater and sanitary sewer utility networks. Project activities included using existing source information as a guide. Woolpert's survey teams conducted a complete inventory and validation of the city's sewer systems. Feature locations were captured with a GPS survey, and field available attribution was gathered. This process provided Alexandria with a network of its sanitary, storm, and combined sewer systems that included attribution , survey grade location , and pipe connectivity, based on field data collection.

Environmental Mission Data Set, Andrews AFBMaryland. Technical lead. Woolpert provided services to translate base mapping for the environmental flight of the 89th Civil Engineering Squadron, from multiple geographic data formats to an ESRI geodatabase that is compliant with SDSFIE/GeoBase standards. This effort included reviewing existing datasets, preparing data for translation, and data conversion. Woolpert provided QA/QC to review the new geodatabase data to ensure it was placed in the correct spatial coordinates and that all database attributes were transferred during the conversion.

McGhee Tyson Airport GIS, Metropolitan Knoxville Airport Authority. Phase 2-Tennessee. Technical leadWoolpert used a multi-step approach to plan, develop, and implement an integrated enterprise GIS system, including data conversion, customized applications, Web integration, and CAD/GIS standardization. As part of this project, Woolpert first performed GPS ground control, obtained new aerial photography, and created basemapping for the GIS and airport master plan. Next, to properly capture the airport's needs, Woolpert evaluated existing information systems and data , and Interviewed airport staff to document the Information flow between departments. Wootpert also developed GIS data management standards for both graphical and tabular data based on the SOSFIE and emerging eALP standards.

GlendaLe, CA Appendix - 6

" Cityworks® Enhancements, City of Richmond Department of Public Works- Virginia. Project Manager responsible for the completion of the following tasks: reconfiguration to the existing Cityworks® database; instaUation and upgrade of the Enterprise Asset Management system; creation of customized Crystal Reports for the use within multiple divisions within the Department of Public Works (DPW) including inventory/Storeroom reports; and documentation of changes for the reconfiguration, induding methodologies for the city 's DPW testing and acceptance.

Artesian Water Company, Inc.-Delaware. Project Manager. This was a turnkey AutoCAD-to-GIS data conversion project to create an efficient and functional enterprise GIS environment. Core services included custom data maintenance tools creatIon and training, integration to Peoplesoft's financial and customer services system (CIS), water and sewer geodatabases based on ESRI industry standards, customized automated map book tools and map book design, ArciMS integrated Web portal implementation, and business process analysis and EAMS selection. At the same time, consulting services were provided to define industry best management practices and quantify strategic long-term benefits to the organization and its customers related to the growth of the enterprise system. The system architecture was comprised of core ESRI products (ArcGIS, ArclMS and ArcSDE) and a host of ESRI business partner, third-party solutions (water modeling, asset management, and Web). Advanced management practices and implementation strategies were used to implement these robust enterprIse system technologies for the organization, while controlling the impacts of significant culture changes.

City of Newport News Engineering EAM Implementation-Newport News, Virginia. Project Manager responsible for providing support to the city of Newport News to extend its asset management program within the Traffic and Signals Divisions. The project included a custom application that was created for the addition and updates of employees through a work-order process. This enables professional employees to maintain their current staff within the EAM workorder function and alleviate the workload for the system administrator. Also provided support for the business process reengineering, workflow analysiS, and the configuration of the software for the Department of Engineering.

EAM Expansion, Call Center/Client: Stand-a lone Implementation and Deployment, Department of Public Works-City of Newport News, Virginia. Project Manager/Technical Consultant. Worked with CNNPW staff to expand the use of EAM program/system call center and client-desktop environment. Introduced stand-alone modules beyond the Department of Public Works into the following additional city departments and offices: Office of the Mayor, Office of the City Clerk, Office of the City Manager, Engineering Department, Office of Intergovernmental and Community Relations and Department of Codes Compliance. This effort extended the role of CNNPW Enterprise Asset Management Program across multiple city departments.

Enterprise Asset Management- Horry County, South Carolina. Project Manager/Lead Technical Consultant responsible for the project management plan and implementation of a countywide EAM system: Azteca Systems Cityworks® and MicroPaver implementation for sanitary, stormwater, transportation, and maintenance. Also part of the project were geodatabase review and design support, business process engineering and training.

Data Modeling, ArcSDE Insta llation and Azteca Cityworks® Upgrade, Commissioner of Public Works (CPW)-Charleston, South Carolina. Project Manager. The project consisted of the creation of enterprise geodatabase models for sanitary and water infrastructure; ArcSDE installation and training, Cityworks®, and ArcGIS training.

Post EAM Implementation Services, Department of Public Works-City of Newport News, Virginia. Project Manager/Technical Consultant. Provided general consulting to CNNPW for the definition and analysis of existing work processes to support the future development of SOP guidelines to aid succession ptanning and other CNNPW objectives. Also provided on·site staff management to support enhancements to the enterprise asset management program.

Glendale, CA Appendix - 7

, ... , " Greenville County NPDES, Storm Water Permit-Greenville County, South Carolina. Technical

Support. The first phase of this 5-year permit included developing adequate legal authority, a five-year storm water management plan (SWMP), an action plan to address application deficiencies throughout the permit, and information collection and management procedures. The second phase included a regulated outfall Inventory and dry weather screening for 400 square miles; development of a public education and involvement program; an inventory of countywide detention basin; development of a land disturbance permit tracking system; training classes for staff, developers, deSigners, and industrial treatment system operators; GIS data management ; creation and implementation of a storm water utility; and wet weather sampling.

Sanitary Sewer Mapping Program-City of Newport News, Virginia. Technical Support / GIS Woolpert conducted a two-pass sanitary sewer utility inventory. The first sweep collected all required attribution for structures and pipes and a mapping grade GPS position using Smart Surveyor~. The second pass consisted of acquiring a more accurate survey grade position, by using RTK GPS or conventional means, on all features in the network with a status of inspected. This survey grade position was meshed with the attribution data from the first pass to create the final coverage of accurately-attributed and precisely' located sanitary sewer features. Woolpert provided the city with an ESRI Arclnfo 7.x coverage of the field surveyed sanitary sewer network to be migrated into their existing GIS. The database design accommodated the city's migration toward ESRI ArcGIS S.x geodatabase.

Los Angeles World Airports GIS/EAM Program, LAWA Utilities Survey &: Documentation (LUSAD)-California. Project Manager responsible for data conversion and data consolidation of engineering plans and draWings, and subsurface utility engineering surveys into a Oracle database repository using computer-aided design and drafting (CADD), GIS, and document and drawing management system (DDMS). The result is an airport integrated mapping system (AIMS) that will be used as a decision support toot for improved life cycle asset management. Processes include a phased budget and implementation approach. (Prior to joining Woolpert)

CityNet Non-Ring Specific Activity, National U.S. GIS I GPS-Indianapolis, Indiana. Coordinator/Manager. This project focused on the installation of "dark fiber" communication system infrastructure within sanitary and storm sewer systems. Responsible for the deployment, management of condition assessment / inspection crews, and QAIQC. Focus was on executing detail condition assessments of infrastructure assets in individual markets and maintaining as-built Information. Also designed, implemented, and managed aU field GPS activities. This included sanitary system reconnaissance, inspections, and as-built data collection. All information was validated and posted in to the CityNet Web-enabled information system. In addition, performed as GIS market lead (GML) for city of Indianapolis. Duties included overall responsibility of data management and QA I QC for specific market. (Prior to joining Woo/pert)

E911 Master Street Address Guide (MSAG). Assistant Project Manager. Designed , assembled and Installed an enhanced 911 emergency dispatch system and developed a Master Street Address Guide (M.S.A.G). The design fully complied with the U.S. Postal Service and county standards. This complex system will shorten emergency response times. Provided close client contact to ensure the goals were met. Overcame the problem of a high turnover rate of Anderson county employees involved in this complex project to ensure project completion and success. (Prior to joining Woofpert)

Startex Jackson Duncan Water District {SJWD)-South Carolina. Project Manager. Completed a turnkey GIS project involving the conversion of more than 7,900 fittings and valves connecting more than 550 miles of water distribution system from engineering plans and as-built drawings into a fully operational and comprehensive GIS system. Provided extensive on-site training on GPS surveying and data collection and developed procedures for multi·department data collection and integration. Developed and implementation a 12-month GIS Needs Assessment and Implementation Strategy plan. (Prior to joining Woofpert)

-Glendale, CA Appendix - 8

" City of Georgetown Public Utilities-South Carolina. Project Manager. GIS implementation and GPS training for utility systems. Worked with the client to develop a scope of work consistent with the needs of Georgetown public utilities. The client needed to comply with an EPA Management of Operations and Maintenance (MOM) mandate. Provided the client with extensive on-site training on GPS surveying and procedures fo r data cottection. Used GPS to collect approximately 1,000 manhole locations and conduct a detailed manhole condition assessment. (Prior to joining Woo/pert)

North Carolina Department of Environmental and Natural Resources Wetlands RestorationNorth Carolina. GIS Analyst. Project consisted of developing statewide wetlands restoration and prioritization maps and a spatial database using Ardnfo software. Responsible for processing, analyzing, categorizing, and prioritizing the geographic information of the states planimetric land cover and hydraulic information during Phase II. Designed and created associated Federal Geographic Data Committee (FGDC) metadata. (Pr ior to joining Woo/pert)

Fountain Inn Sewer District- Fountain Inn, South Carolina. Project Manager. GIS data conversion and field GPS survey verification and location. Project included converting 60+ miles of construction/as-built plans to a comprehensive GIS system. The system accuracy was enhanced through field verification, RTD GPS survey, and condition assessment. (Prior to joining Woo/pert)

Duke Water Utilities (Duke Power)-South Carolina. Project Manager. Completed a GIS data conversion of more than 300 miles of a water distribution system from available paper maps. System contained more than 7,650 fire hydrants, fittings, and valves; all deliverables in ESRI format. (Prior to joining Woofpert)

Simpsonville Sewer-Simpsonville, South Carolina. Project Manager. Responsible for converting 40 miles of sanitary sewer lines and structures from existing paper construction/as-built plans into a GIS system. (Prior to joining Woolpert)

Uberty Chesnee Water District-South Carolina. Project Manager. The project consisted of the Initial development of the liberty Chesnee Water District water distribution GIS system. Responsibilities included on-site training for staff during the development and data conversion of the water system. (Prior to joining Woofpert)

SAFC and Forest Watch, Clemson University-Asheville, North Carolina. Served as an environmental scientist and GIS analyst during the development of an e ndangered species study on the 2B,000-acre Jocassee Gorge tract. Created a GIS representing the entire tract and its multi-state surroundings. This database was integrated with a variety of field data for analysis. This information produced numerous maps that were used by local, state, and federal agencies during the development of Jocassee Gorge's management plan. (Prior to joining Woolpert)

Center for Community Growth and Change (CCGC)-Clemson University, South Carolina. Planning Consultant. Responsible for developing and coordinating GIS processes and data consolidation for internal and public analysis. Tasks provided support for the initial development and implementation of a master plan for the Reedy River Corridor in Greenville, sc. (Prior to Joining Woolpert)

Laredo, GIS Needs Assessment-Laredo, Texas. GIS Specialist. Implemented GIS needs assessment for the city of Laredo . Performed on·site GIS needs assessment interviews with multiple city agencies; developed detailed implementation budget. (Prior to joining Wooipert)

Cleveland Park Neighborhood Revitalization Study, Clemson University-Spartanburg, South Carolina. Devetoped a GIS analyzing the current neighborhood related to the seven elements of the South Carolina Comprehensive Plan guidelines. (Prior to Joining Woo/pert) .


" ,tat pro He

DAVID FEUER, PMP IMPLEMENTATION LEAD

Mr. Feuer is a certified Project Management Professional (PMP) and project manager for Woolpert's Infrastructure Management Services. His experience includes designing and implementing asset management systems and geographic information systems for state and local governments, utilities, and transportation clients.

Specifically, Mr. Feuer's expertise is forming strategic plans for implementation and consulting services of asset management systems, as well as directing and managing professional services teams to ensure the outstanding service and deliverables. He also has experience with many Asset I Maintenance Management Systems such as Infor EAM, Azteca Cityworks, and Mine r a Miner's ArcFM.

PROJECT EXPERIENCE

Additional Deed Easement Conversion, St_ Johns County Utilities (SJCU)-St. Augustine, Florida. Project Manager responsible for converting approximately 1000 deeds to be available in GIS. Woolpert developed the geodatabase design, performed a pilot conversion and the full data conversion for the County. Woolpert developed the geodatabase design, performed a pilot conversion, and the full data conversion for the County. SJCU was having problems identifying their area of operations and maintenance in a variety of locations throughout the County. Many of the areas were deeded locations that were acquired over the years as a result of eminent domain . SJCU hired Woolpert to develop a full utility easement GIS layer to better equipment utility staff in knowing ownership as well as areas of responsibility for

Azteca Cityworks Implementation-Kissimmee, Florida. Project Manager responsible for the planning, design, and implementation of Cityworks for the Street Department. The City of Kissimmee has adopted Azteca Cttyworks as its chosen work order management system

Professional Registration

and would like to implement Cityworks for the Streets Divisions. Woolpert is conducting a review of the Street Division's business processes and will install a baseline Cityworks configuration. Working closely with the city's core team, Wootpert wilt then design and implement a customized Cttyworks configuration. Wcotpert wilt also install the required server and laptop/desktop software; train city software users; perform user acceptance testing; and provide go-live support during the initial roll-out_

GLendale, CA Appendix - 10

" Azteca Cityworks Implementation Assessment-City of Palm Bay, Florida. Project Manager responsible for leading the project assessment and preparing all document deliverables as part of the assessment. The City of Palm Bay has requested consulting services to assess an implementation of Azteca's Cityworks in both wastewater collection and water distribution. Woolpert will provide phase project ptan and approach that includes a schedule, budget, user requirements, and a strategic project plan to the city.

Web Services Implementation-Boise, Idaho. Project Manager responsible for the planning, web services design and implementation. The City of Boise requested that Woolpert develop an address validation and point in polygon web service utilizing ArcGIS Server 10. As part of the design and development process, Woolpert Implemented a core architecture for these services that wilt provide the ability to add additional spatial web services in the future utilizing this core framework.

Wastewater Data Modeling, Illinois-American Water Company-St. Louis, Missouri. Project Manager responsible for leading the design of an enterprise geodatabase for sewer assets. This project includes a full on-site assessment of the existing wastewater data model and generation of revised a data model and supporting materials. Woolpert adopted an interactive approach to the data modeling process that allowed for American Water to provide valuable feedback on at least four separate occasions prior to finalizing the data model.

Commercial Meter Mapping, Orange County UtHities-Orlando, Florida. Project Manager responsible for the development of the irrigation areas data layer. Woolpert developed a meter GIS layer that depicts irrigation areas in Orange County for customer billing purposes.

Field Business Process Assessment, Orange County Utilities- Orlando, Florida. Project Manager responsible for oversight of project deliverables. This project included a full onsite needs assessment of Orange County Utility's (OCU) current field business processes as well as reviewing viable field technology platforms that OCU could consider migrating to in the future .

Port of Miami Onsite Services-Miami-Dade County. Project Director responsible for completing a full needs assessment for Port of Miami systems and operations to determine opportunities to leverage GIS and their asset management system. Woolpert completed a full needs assessment for the Port of Miami systems and operations to determine opportunities to leverage GIS and their asset management system. Services included designing full enterprise·wide geodatabase design for communications, water, sewer, stormwater, and electrical assets. Future phases will include developing custom web·based applications and system integration between ship berth systems, security systems, and GIS.

GIS User Needs Assessment-Boise, Idaho. Team Member served as a senior consultant assisting with the development of a five year organization, technology, and process assessment to leverage technology across the City. Mr. Feuer led the development of a custom model that is now used to determine the project undertaken each year, full-time employees (FTE) required to complete the projects and the budget required . This model serves as a primary tool for the City in how they plan their IT-based work. Woolpert served as the city of Boise's strategic planning consultant to help set the direction and ground rules at a hi gh level while also contributing our depth of


"

-

experience, helping guide the city's IT GIS staff members toward their goal of having an actionable business plan with projected budgets, deliverables, and deadlines. Wool pert's project management for this activity was in four key areas: Assessment, Strategy Development, Implementation Planning, and Strategic Planning. Woo!pert guided the city through strategy, gap analysis, and recommendations by providing advice about how to build the GIS Business Plan strategy from a needs list previously developed.

Develop Custom Synchronization Tools, Southwest Florida Water Management District (SWFWMO)-Orlando, Florida. Project Manager responsible for managing the project scope and schedule and ensuring dient satisfaction with the end deliverables. SWFWMD currently uses an ArcGIS Server application referred to as lARIS as well as basic out·of-the-box editing tools in ArcGIS ArcMap to create and maintain both burn prescriptions and burn evaluations for the water management district. This project included developing a set of web· based and desktop tools to manage the relationships between the Oracle database and ESRI geodatabase.

GIS-based Water Network Development- City of Suffolk, Virginia . Project Director responsible for the planning and oversight of all deliverables. After completing the pilot project, Woolpert was contracted to complete a full Enterprise GIS of the Suffolk water system. The full GIS included full attribution of features and full population of the water utility GIS utilizing the conventions and guidelines established in the pilot project.

GIS location Based Situs Address Collection-Roanoke County, Virginia. Project Manager responsible for the managing the project scope and schedule and ensuring client satisfaction with the end dellverables. This project includes performing data conversion, development of addressing data maintenance procedures manual, and data development manual.

Citywide Stormwater Infrastructure Inventory Mapping-Tallahassee, Florida. Team Member responsible for project planning support on all GIS deliverables. Woolpert was contracted to provide a citywide inventory of their stormwater utility system. Contracted task items included a Project Management Plan; project communications website; field and GIS Procedures Manuals; geodatabase design documentation; personal geodatabase deliverables; a problem resolution website; project training; and RTD GPS utility mapping for 65 square·mUes.

Infor EAM Implementation, Miami-Dade County Fire Rescue-Miami, Florida. Project Manager responsible for managing the project scope and schedule and ensuring client satisfaction with the end deliverables. The Fire Department is implementing Infor EAM Computerized Maintenance Management System (CMMS) for the logistics and Mobile Equipment. Woolpert performed a full business process review of the current AS IS processes and recommended more effective and efficient TO BE processes for the future with the system. In addition to the business process review, Woolpert led the configuration, data loading, testing and GO·lIVE efforts.

Enterprise GIS, City of West Melbourne-Brevard County, Florida. Project Manager for developing the three year assessment and ensuring the successful completion of a database design, implementation of Azteca Cityworks and a web application that distributes data to City staff and board members. Woolpert performed a business process review, installed and configured ArcGIS Server 9.2, including ArcSDE, and implemented Azteca Cityworks for the planning and utilities departments.

Concurrency Planning Application and Web Services, Miami-Dade County Public Schools (MDCPS)- Miami, Florida. Project Manager responsible for the planning, design, implementation, and long· term maintenance support. This project included business process review meetings to gather the project requirements. As part of the development, Woolpert developed two separate web services that process the submitted applications and place each application at the corresponding address reat·time once the application is submitted. The main goal of the system was to manage school concurrency within the District. The system manages the lifecycle of

Glendale, CA Appendix · 12

" concurrency applications and tracks school capacity availability taking into consideration the adopted Level of Service (LOS) standards within each Concurrency Service Area «(SA). This is a two-phase project that began in 2007. Waolpert has been successfully providing maintenance support since 2007 to MDCPS. In 2011 , Woolpert will be expanding the functionalit y of the application at the request of MDCPS.

Asset Management Systems Implementation and Integration- St. Johns County. Florida. Project Manager responsible for working directly with Hyland software and the Woolpert team to integrate the document management system and GIS. Wootpert conducted a needs assessment and performed installation services in concert with Hyland Software to integrate the County's work management system, GIS with a document management system.

Putnam County General Consulting- Putnam Count, Florida. Project Manager responsible for the development of the final hardware deliverable review document. Since the ESRf technology continues to change so rapidly, the County was unsure if their existing hardware technology would support their current applications. Woolpert was hired to conduct and ensure Putnam County's upgrade to ArcGIS 9.2 advance version would be a success.

Ente rprise GIS Services, Miami-Dade Water and Sewer Department (MDWASD)-Miami, Florida. Project Manager responsible for all project deliverables including business processes documentation, data and software deliverables. Woolpert assisted MDWASD in improving their legacy GIS System by taking advantage of the newer and improved GIS technologies to establish a robust enterprise GIS that supports the County's 430,000 customers spread throughout 460 square miles. However, MDWASD's needs go well beyond upgrading to newer technology. MDWASD requires a data maintenance solution to support their extensive data maintenance workflow. As a result, a set of tools were developed to allow desktop users to automate data maintenance such as editing, quality assurance/ quality control , map production , version control, and annotation management. Efficient data maintenance leads to tremendous opportunities for data distribution, and MDWASD took advantage of this fact by developing a web browser in ArcGIS Se rver 9.3 supported by Oracle 9i and ArcSDE.

Custom GPS/Mobile Sign Applications-St. Johns County, Florida. Project Manager responsi ble for leading the team that developed the software requirements documentation and the results of the custom, mobile software application, Woolpert designed and developed a set of tools developed for use within the ESRI ArcGIS environment to facilitate the maintenance of spatially· related sign information in St. Johns County by the county's Public Works Department. AMoS- the Automated Maintenance of Signs application allows county field users to add new sign features and edit, delete and attribute existing features, as well as collect GPS locations for new and existing features directly into the GIS interface. Fie ld edits are then reconciled back to the master geodatabase through an automated process within the application.

Martin Web Update for Four Airports, Miami-Dade County- Miami, Florida. Project Manager for this effort and ensured the successful completion of the project and its deliverables. Woolpert led a review of the airports internal workings of property management and the land leasing process at the airport. The airports business process workflow was reviewed and documented to prepare for upgrading an existing browser·based application to the other, regional airport in the Miami, Florida area.

GIS Migration Project, Broward County Water and Wastewater Services- Broward County, Florida. Project Manager responsible the planning, deSign, and oversight on the data migration . Woolpert led a full data migration of the water and wastewater GIS utility data from Arc Info coverages to ArcGIS 9.2 and converting the spatial data from horizontal datum NAD27 to datum NAD83. Woolpert is also responsible in designing and testing the geodatabase that will be used to support the migrated data in the ArcSDE environment.

-Glendale, CA Appendix· 13

" Infor Enterprise Asset Management Implementation, Miami-Dade Water and Sewer Department (MDWASD)-Miami-Dade County, Florida. Project Manager responsible for systems integration planning efforts in this project, specifically integrating the EAM product with the GIS, PeopleSoft ERP and CIS, SCADA and Motorola 311 . Wcolpert provided implementation services for the Enterprise Asset Management System (EAMS) software product Infor EAM (formerly Datastream 7i ). The EAMS will manage maintenance activities associated with water treatment and delivery and wastewater collection, treatment, and disposal. Many of the features the system include work order creation and tracking, inventory control, labor force management, and asset status and condition reporting requirements. This 57 million asset management project includes determining mobile computing requirements, data conversion, system configuration and testing, application development, and training.

PRIOR EXPERIENCE

Miami~Dade Expressway Authority-Miami, Florida. Mr. Feuer spearheaded the development of a multi-million dollar integrated asset management inventory system, since its inception in July 2003 and managed a ll aspects of the project to include user assessments, system requirements, data collection , software development, and budgetlinvoice reviews. Also served as advisor to capital development program. (Prior to jOining Woo/pert.)

City Of Homestead-Homestead, Florida. The City of Homestead requested urban planning analysis services, which included assembling a database consisting of a base map and asset /demographic · related data to assist the City in making better informed transportation improvement project decisions. (Prior to joining Woo/pert .)

Central Lincoln People's Utility District (ClPUD)- Newport, Oregon. Mr. Feuer led data clean-up and configuration project to support rollout of ArcFM software solution 9.1.2 components. (prior to joining Woofpert.)

New Braunfels Utilities-New Braunfe ls, Texas. Mr. Feuer supported ArcFM software solution implementation project. Built raster catalog within an ArcSDE environment using existing ortho photo library. (Prior to joining Wooipert.)

Eugene Water and Electric Board-Eugene, Oregon. Mr. Feuer supported ArcFM software solution implementation project by developing and delivering custom on-site training course. (Prior to Woolpert) Economic Development Corporation , New York. Mr. Feuer managed the development of a GIS urban planning analysis used within plan ning development studies. (Prior to Woolpert .)

The World-Dubai, UAE. Mr. Feuer led the development of a custom real estate planning application to support the purchase of custom islands four miles off the coast of Dubai bei ng created in the shape of the World . (Prior to Joining Woo/pert.)

- -Glendale, CA Appendix · 14

" st, ff pmfile

BILL DEGROFF TECHNICAL ADVISOR

illiam Mr. DeGroff is a nationally recognized consultant with 40 years of experience in a wide range of public sector, utility, and higher-education information systems_

Mr. DeGroff has wide-ranging experience facilitating strategic planning projects including visioning, technology master plans, and requirements analysis. His forte is guiding organizations in effectively deploying their business strategies by helping them define technology requirements, select COTS (commercial off the shelf) software, and managing system implementation and. new business processes.

His background in business applications include: environmental management and permitting, financial and accounting management, asset and maintenance management, customer resource management, call center automation, purchaSing, payroll, human resources, public safety, criminal justice, human services, health services, public works, building permits, planning, grant and sponsored programs, geographic information systems (GIS), documents management, and community development.

As Manager of Consulting Services for Queue Systems, Inc . in Columbia, South Carolina, Mr. DeGroff was responsible for consulting engagements throughout the western United States. He provided direct consulting services to a major wastewater agency to implement a Web-based, industrial waste pretreatment system. He also provided direct consulting services for a National Pollutant Discharge Elimination System (NPDES) permit reporting design project, incorporating business intelligence systems with process control data historians and laboratory systems.

M

As Consulting Practice Manager for] years with Westin Engineering in Sacramento, California , Mr. DeGroff was responsible for all consulting activ1ties In the company's 11-state western region. He developed and implemented methodologies for strategic planning, requirements analYSis, COTS software acquisition, and implementation services. He was also responsible for expanding consulting services in the areas of customer Information systems, caU centers, financial information systems, industrial waste pretreatment permits, GIS, and document management systems. He managed client projects in public utmties throughout the region and delivered project leadership for all national regions.


" PROJECT EXPERIENCE

Permit and Land Management Solution (PALMS). County of los Angeles-California. Served as on-site project manager for all consulting activities. PALMS includes the analysis and process mapping of more than 110 business processes supporting the land development and permitting processes of l os Angeles County. The focus of the project is to develop a countywide solutions architecture for enterprise permitting and land management functions. Waolpert is also responsible for developing a cost and benefit analysis and an implementation roadmap for the solution.

Woelpert evaluated existing los Angeles County processes, systems, and organizational structures that are associated with permitting and land management issues; and recommend changes in operations, technology, policies, and lor procedures. The ultimate goal being to select or develop effective solutions that will provide the most benefit to the widest number of stakeholders and customers who come in contact with permitting and land management activities.

The project involved identifying, documenting, and analyzing the County's current business processes, existing information systems, required information products, data sources, and existing organizational structure related to real property development and permitting. These tasks will serve as the foundation for developing recommendations and implementation strategies. The project is being conducted under the sponsorship and leadership of the Chief Executive Officer and the Chief Information Officer.

Land Entitlement Improvement Program, County of Los Angeles-California. Mr. DeGroff is the project manager and is responsible for overall management of the project and team. Woolpert has indentified opportunities for improvement in the County's land entitlement processes, poliCies, procedures and practices, in the areas of Tentative Maps, Final Maps, Conditional Use Permits, Zoning Permits, Park and Trail Conditions, Environmental Review and Public Hearing management. We identified organizational issues, business rules and change management issues that the Deprtament of Regional Planning (DRP) and its industry stakeholder committee identified to be addressed for improvement processes, and provided final recommendations for implementation. Mr DeGroff facilitated the involvement of the industry Stakeholder Committee for the County.

RELEVANT PROJECT MANAGEMENT EXPERIENCE

Monitoring and NPDES Permit Reporting System Requirements, County Sanitation Districts of Los Angeles County- California. Mr. DeGroff developed application requirements for an enterprisewide permit reporting system to meet federally mandated NPDES permit reporting requirements for Publicly Owned Treatment Works (POTW) discharge reporting. The proposed system required reporting for both sanitation operations and laboratory reporting to meet federal NPDES reporting requirements. His recommended solution included capturing information from a process control historian function at each of the seven treatment plants, laboratory control systems, and industrial waste monitoring to produce a data warehouse supported by a business intelligence solution. Mr. De Groff was the Principal-in-Charge and lead consultant on this project. (Prior to joining Woolpert)

Industrial Waste Pretreatment Permitting Computer System, County Sanitation Districts of Los Angeles County-California. Mr. DeGroff was the Prlncipal-in-Charge and the lead consultant on this project to develop an initial strategic IT plan for the IWPCS (Industrial Waste Pretreatment Control System) project. Follow on engagement included developing business process models, requirements definition, and procurement specifications. He provided consulting services during vendor selection and contract negotiations and participated in all aspects of project implementation-including confirmation of fit, system functional deSign, software development

GlendaLe, CA Appendix· 16

" testing, training, pilot testing, and production implementation. The IWPCS system was a $3-million project that included functions for environmental discharge pe rmits , sampling, inspections, compliance, surcharge billing, and POTW incident management. The system provides wireless PC tablets for aU field inspectors and includes e ·business services for permit applications, annual surcharge statements, and SMR lab results submission. The project includes integration services with the districts' laboratory systems, financial systems, GIS, and document-management systems. (Prior to joining Woolpert)

Asset and Maintenance Management, County Sanitation Districts of Los Ange les CountyCalifornia. Mr. De Groff was Principal-in -Charge and lead strategic planner for this $6-miltion project that involved a comprehensive assessment of the asset and maintenance management business process requirements within the sanitation and solid waste service units. Activities involved assessing business practices, business reqUirements definition , software selection , and business process redesign incorporating asset management best practices. (Prior to jOining Woo/pert)

Customer Information System (CIS) Software Selection , Henrico County- Richmond, Virginia. Mr. De Groff was Principal-in-Charge and lead strategic planner for this project. Deliverables included completing a strategic plan for customer information systems and call center activities, business process context models, requirements, and a procurement specifications document. The scope of the project also included billing, cash collection, new accounts, meter installations , meter reading and meter repairs, and integration with GIS and document management systems. (Prior to joining Woofpert)

Asset and Maintenance Management Acquisition Planning, Orange County Water DistrictCalifornia . Mr. De Groff was Principal-in ·Charge for this project in which he managed the acquisition planning phase of an EAM/CMJIo,S for a major water treatment and ground water replenishmen t system. Activities included developing business process models for all major asset and maintenance management functions and developing a comprehensive system acquisition plan. (Prior to joining Woofpert)

Asset and Maintenance Management Readiness Assessment and Software Acquisition, Vallecitos Water District-San Marcos, California. A full readiness assessment was conducted to process and identify application requirements and to document the organization's readiness to move forward with software acquisition and implementation . The study included all reactive, preventive, and predictive maintenance business processes as well as work management, inventory, activity costing, and maintenance planning activities. (Prior to j oining Woo/pert)

IT Assessment, Strategic Plan and Business Improvement Initiatives, Clark County Water Reclamation District-Las Vegas, Nevada , Mr. DeGroff was lead consultant on a full assessment of the IT organization's application services, support , and infrastructure. The project included developing recommendations and improvement projects for asset and maintenance management; financial systems; customer information; laboratory; supervisory control and data acquisit ion (SCADA) ; and operations reporting and G1S. (Prior to joining Woolpert)

Financial Systems Implementation, Orange County Water District-California. Mr. De Groff was Principal-in-Charge for this project, for which he managed a complete analysis of the business requirements for a new financial management system and wholesale billing system including business process modeling. He supervised senior consultants during a full COTS selection process and provided oversight of program management services for the entire FIS implementation. (Prior to joining Woo/pert)

Finance, CMMS, CIS and GIS Implementation , Citrus Heights Wate r District-California. Mr. DeGroff managed the IT Master Plan, requirements definition , and COTS software selection and implementation of four major applications including asset management, customer information,


" financial, and GIS for a medium-sized water district. The project also included complete implementation management services. (Prior to joining Woo/pert)

Metropolitan Transit Authority- Los Angeles, California. Mr. DeGroff managed the requirements definition and business process modeling portions for a major asset and maintenance management COTS selection project. The project Included requirements for buses, light rail, subway, vehicles and facilities. Functions included asset hierarchy. asset prioritization, work orders, maintenance planning, rebuild centers, fueling, inventory, purchasing, and integration with Oracle Financial. (prior to joining Woo/pert)

Disaster Recovery Assessment and Plan, Las Vegas Valley Water District- Nevada . This was a comprehensive assessment of the disaster recovery plans capabilities of the water district . The disaster recovery requirements were analyzed based on criticality and safety, and priority plans for recovery activities were developed; Mr. De Groff provided the quality control and quality assurance services for this project. (Prior to joining Woo/pert)

GIS Strategic Plan, City of Fresno- California. This project included conducting a strategic planning project for a citywide GIS implementation including utilities, public works, building permits, planning, zoning, community development, and public safety. The primary focus was on identifying and mapping linear assets for maintenance and repair services. (Prior to joining Woo/pert)

Research Automation Improvement Program, California State University (CSU) Services Program-Sacramento, California. This program automated and improved the CSU University Services contracting processes for applied research programs and included the migrating from Apple computer systems to a Microsoft-based information system including new applications for contracting, billing, and financial reporting. New systems Included a secure server system operating from Sacramento with communications to all 22 CSU campuses and the Chancellor's office in long Beach. Additional services Included high-speed connections for the CSU financial system development group with the central data center during the implementation phase of the CSU PeopteSoft system. (Prior to joining Woo/pert)

Innovations in Energy, Applied Research Program for Small Business, California Energy Commission- California. Mr. DeGroff managed a $25 'million energy research program for innovations In energy production, conservation, and management for alternative fuels, wind, solar, hydropower, geothermal, and fuel cells. (Prior to joining Wcolpert)

Public Safety Strategic Technology Plan, City and County of San Francisco- California . Project provided facilitation services for aU divisions of the San Francisco Police Department including Patrol, Dispatch , Investigations, Records, Jail , Narcotics, and Intelligence. Work involved preparing and presenting a comprehensive public safety information systems plan including disaster·proof communications center supporting a new computer·aided dispatch center. (prior to joining Woo/pert)

Financial System Implementation, City of Los Angeles-California. Mr. DeGroff managed the implementation of complete financial management systems for the los Angeles International Airport, los Angeles Convention Center, and the los Angeles Recreation and Parks Department. The business functions included general ledger, purchasing, accounts payable, cash disbursements, revenue accounting, and project accounting. (Prior to joining Woolpert)

Glendale, CA Appendhc . 18

" staff p ·ofile

JENNIFER COUGHLIN CITYWORKS SUBJECT MATTER EXPERT

Ms. Coughlin serves as a Subject Matter Expert in Computerized Maintenance Management Systems (CMMS) and Geographic Information Systems (GIS) in Wool pert's Infrastructure Management Services. She works with clients to develop innovative CMM5 solutions to meet their needs.

With six years of experience as a CMMS project manager, Ms. Coughlin understands how to appropriately apply technology to help clients efficiently maintain and manage infrastructure. Ms. Coughlin is experienced in managing client business process assessments; asset management configurations for implementations and installations in SQL and Oracle environments; installation of ArcGIS Server, ArcSOE, and Desktop software; software training; client technical support; Crystal Report creation; and project scope development, scheduling and pricing.

Additionalty, Ms. Coughlin has hands-on experience with GIS and Information Technology. She provided technical support for Crystal Reports and Maximo management software while working as a contract employee at the NASA Stennis Space Center in Mississippi. She has also worked as a GIS Technologist, creating custom maps, developing and maintaining sDE layers, working with others to determine requirements for custom reports, and developing and maintaining customized Crystal Reports. In addition, Ms. Coughlin previously worked for Woolpert as a GIS phase manager. Her responsibilities included proposal development, project planning, scheduling, monitoring and reporting; design, development, implementation and integration of enterprise GIS solutions; development of standard operating procedures and work processes; and on·site technical support.

Years of Expenence

ontinuing Education

QI. 2005 Training

DataStream TralnlnB. 2007

Crystal Report$ Training Certification. in progres$

2001 ESRI Conference

rofessional Membership

..

Her technical expertise includes Azteca Cityworks® Desktop/Server; Windows NT /XP, versions 2000,2003 and 2008; Crystal Reports/Business Objects; ArcGls 8x/9x/server/ArcsDE; sQlserver, versions 2000, 2005 and 2008; ArcView 3x; Visio; Oracle Server, versions 91, 10g, 11g; 115; sQLJsQL Plus; and Microsoft Word , Excel, Project, Vislo and Access.


" PROJECT EXPERIENCE

City of Palm Bay Computerized Maintenance Management System (CMMS), Phase I-Palm Bay. Florida, Subject Matter Expert who provides consulting services. The City of Palm Bay has requested consulting services to assess an implementation of Cityworks in both wastewater collection and water distribution. Woolpert wilt provide a scope, schedule, budget, user requirements and a strategic project plan to the city.

C1tyworks Implementation, City of KissimmeeKissimmee, Florida. Cityworks Implementation Specialist, responsible for providing expertise and assistance with the implementation process. The City of Kissimmee has adopted Azteca Cityworks as its chosen work order management system and would like to implement Cityworks for the Streets Divisions. Woolpert is conducting a review of the Street Division's business processes and will install a baseline Cityworks configuration. Working closely with the city's core team, Woolpert wilt then design and implement a customized Cityworks configuration. Woolpert witt also install the required server and laptop / desktop software; train city software users; perform user acceptance testing; and provide go-live support during the initial roll-out.

Horry County Cityworks Implementation ServicesHorry County, SC_ Cityworks Implementation Specialist, responsible for providing expertise and assistance with the implementation process. Horry County and Woolpert worked together to Implement Azteca Cityworks Computer Maintenance Management System (CMMS) for the county 's street maintenance, parks and recreation, and storm water divisions and to integrate the software with the existing GIS. As part of this process, Woolpert updated existing business processes to embrace the Cityworks and GIS technology and provided on-site Cityworks training, Woo!pert also trained county staff on SDE and SQL implementation in preparation for installation of new hardware and migration of data. Additionatty, Woolpert and Horry County worked with the cities of Myrtle Beach and North Myrtle Beach to develop a unified call center system.

Enterprisewlde Integrated GIS Design Services, Paulding County, GA-Paulding County, GA, Ms. Coughlin worked as a GIS Analyst on this project. Just west of Atlanta, Paulding County is the tenth fastest-growing county in the U.S. Woolpert helped the county improve its GIS by implementing an enterprisewide geodatabase design and IMS website for multiple departments. Included were: E911, fire , sheriff, tax assessor, department of transportation, public works, and community development. Working individually with each department on its business processes, Woo\pert integrated the systems to ensure the GIS worked collectively, turning it into a true enterprise-wide system supporting the business needs of the entire county.


" Wastewater Collection and Water Distribution Systems Survey and Inventory, Fulton County Department of Public Works, GA- Atlanta, GA. Ms. Coughlin served as a GIS Analyst. Woolpert teamed with Camp, Dresser and McKee to provide comprehe nsive water and wastewater utili ty GIS data for most of the geographic area of Fulton County. The team conducted a field inventory of manholes , pipelines, fire hydrants, water valves and water me ters. Woolpert's main tasks included: reviewing County source documentation; developing a procedures manual ; developing a project safety manual; developing a data dictionary; installing and configuring Continuously Operating Reference Stations (CORS) for RTK surveying; developing required GIS applications; providing wastewater system connectivity and GIS services; recommending GPS equipment for purchase; and providing training to County staff.

Infrastructure Management System (Cltyworks), City of Newport News Department of Public Works-Newport News, Virginia. Cityworks Configuration Specialist, responsible for developing a customized Cityworks configuration. Woolpert helped implement an asset management system into the City's existing ESRI -based GIS system by replacing their existing legacy command line infrastructure management system. This project included generating ArcGIS geodatabases (storm water, wastewater, and streets/paveme nt) and interfacing the GIS with their existing customer accounting system, human resource, purchasing , and pavement management systems to create an e nterprise infrastructure management system.

Prior to joining Woolpert:

Timmons Group, Virginia/Maryland area. Ms. Coughlin worked as a CMMS Project Manager. She specialized in the delivery of enterprise asset management solutions, with a focus on the planning, design, implementation , and integration of business solutions.

• Cityworks Implementation,City of Jackson , Mississippi. Ms. Coughlin served as project Manager. The service request module of the Cityworks software was implemented for the public works, general administration , Emergency Services and the Parks and Recreation departments. The installation of a CItizen Request System was administered to provide citizens an online tool to request services from the City. Other tasks included the development of workflows for each department and the configuration of both the Cityworks software and the Citizen Request System software .

• Cityworks Implementation , City of Alexandria, Virginia. As Project Manager, Ms. Coughlin was responsible for the implementation and configuration of the Cityworks product for the Parks and Recreation Department and the Transportation and Environmental Service Department, which includes the divisions of Solid Waste, Traffic and Street Maintenance. Business workflows were created and best practices were implemented to bring this new system live within these City departments. In addition, customized Crystal Reports we re created for the participating divisions based on specific department/division requirements.

• Cityworks Implementation , Town of Colonie, New York. Ms. Coughlin provided support for the business process reengineering, workflow analYSiS, and configuration documentation for a successful Cityworks Implementation. Tasks included defining the technical specifications for future software installations; providing installation, implementation, training and ad- hoc support for the entirety of the project; installing and implementing the new Cityworks permitting software; upgrading the Cityworks software from desktop to Server MMS; and providing custom reports for the Cityworks Server software including permits.

• Cityworks Implementation, City of Newport News Engineering, Newport News, Virginia. This project included providing support to the City of Newport News for the restructuring of the hierarchies within Cityworks. A custom application was created for the addition and updates of employees through a Cityworks work order, which enables professional employees to maintain the current staff within Cityworks. This alleviates the workload for the system administrator. Other tasks were providing support for the

Glendale, CA Appendb: - 21

" business process reengineering, workflow analysis and configuration of the Cityworks Software for the department of Engineering; integrating and interfacing a newly developed SCADA software with Cityworks 4.5; and upgrading the Cityworks 4.5 software to the Cityworks Server software, including the instattation and setup of ESRI.

• Cityworks Implementation, Town of Herndon Public Works Department . Herndon, Virginia . As the Project Manager and Lead Cityworks Implementer, Ms. Coughlin was responsible for the implementation of Cltyworks CMMS for the facilities, grounds, streets, water, sewer, right-ot-way and traffic divisions. She also led the business process analysis and process reengineering efforts to streamline each department's work flows.

• Cltyworks Rapid Implementation, District of Columbia Department of Transportation (DDOT), Washington, DC. As a Project Manager, Ms. Coughlin led a team of implementation consultants through a rapid deployment, a methodology employed for clients with short·term requirements of a usable system and long· terms goals of an optimized system. Ms. Coughlin led the implementation of a used and useful Cityworks environment for the Traffic department in less than four months.

• Cityworks Enhancements, City of Richmond Department of Public Works, Richmond, Virginia. As a Business Systems Analyst, Ms. Coughlin provided the reconfiguration to the existing Cityworks database. Tasks included the installation and upgrade of Cityworks 4.3.1 from 4.3; the creation of customized Crystal Reports for use within multiple divisions of the Department of Public Works, Including Cityworks Storeroom reports; and documentation of changes for the reconfiguration, including methodologies for the City DPW testing and acceptance.

• Cityworks Implementation, City of Raleigh Department of Parks and Recreation, Raleigh, North Carolina . Ms. Coughlin assisted with the workflow process development for the Parks and Recreation Department. The project team also performed the configuration, implementation and installation for the asset management software, Cityworks; provided additional on-site installation and support for Cityworks Anywhere product; provided end-user training and the development of customized training curriculum; and provided additional post-implementation support for the continuous development of the Cityworks software.

• Cltyworks Implementation , City of Chicago Bureau of Forestry, Chicago, Illinois. Tasks included providing business process reengineering, workflow analysis and guidance for the configuration documentation necessary for the successful implementation of the Cityworks Software; on-site configuration reviews; implementation of data through an ASP environment; training; and ad-hoc support throughout the entirety of the project. In addition, the project included the creation of customized Crystal Reports for the Forestry Department.

• Customized Crystal Reports, Chicago O'Hare Airport, Chicago, Illinois. Ms. Coughlin developed custom Crystal Reports for the newly· implemented Cityworks software. The reports were generated based on previously developed reports from an older CMMS system.

• Cityworks Storeroom Implementation, Alleghany County. Pennsylvania. Tasks included supporting the population of the materials and supplier configuration documents necessary for the configuration and successful implementation of the Storeroom Application within Cityworks; and Installing, Implementing, training and providing technical ad -hoc support fo r the Cityworks Storeroom application.

• Enterprise GIS Data Conversion . Artesian Water Company, Newark, Delaware. Project tasks included development of the technical speCifications, data conversion plan and documentation to ensure the needs of the client were met; UML water and wastewater modeling to assist with shell creation of the geodatabase; and the conversion of AutoCAD drawings to GIS geodatabase format, topology and geometric network creation for an efficiently designed GIS.


f'f • Azteca Cityworks System Design and Implementation, Department of Public Works,

Richmond, Virginia. The project team provided support for the development of the City's database, workflow processes and enhancements of data for a successful implementation.

• Azteca Cityworks Post Implementation, Department of Public Works, Newport News, Virginia. Ms. Coughlin provided on-site support (or enhancements to Cityworks, business process reengineering, custom reports and workflow processes.

Hendersonville, North Carolina. As a GIS Administrator, Ms. Coughlin supervised GIS-related activities, including the development and enforcement of GIS standards and protocols. She also coordinated the centralization of existing and new GIS data; supported GIS end-users; ensured database quality control and integrity; performed budgeting; and delivered presentations to the community and policy makers regarding the use and expansion of GIS. Additionally, Ms. Coughlin collected GPS data using Trimble GPS equipment.

Government of Alberta, Canada. Ms. Cough lin worked as a GIS Technologist II , developing custom maps for the Wildfire Information Services Department and the local media. She also created air attack office maps used by dispatch officers, field crew and pilots. She was responsible for the development and maintenance of SDE fire perimeter layers, accessible through ArdMS. She also worked directly with staff to determine requirements for custom reports, and was responsible for the development and maintenance of custom reporting using Crystal Reports.

Computer Sciences Corporation (CSC), NASA Wallops Flight Facility, Virginia, and NASA Stennis Space Center, Mississippi . Ms. Coughlin worked as a Computer Maintenance Manager, providing technical support for Crystal Reports and Maximo management software. She also created and updated internal Websites for NASA clients; designed Crystal Reports based on NASA requirements; provided system administrator support for the Management Information Systems Department, including Oracle application development and network security; and designed and maintained Maximo software security.


" ,taff prof; Ie

JONAS SVOBODA CITYWORKS SUBJECT MATTER EXPERT / TRAINER

Mr. Svoboda is a specialist in database design and development, database reporting, asset management implementation and all aspects of IT I GIS in Wool pert's Infrastructure Management Services. With 10 years of experience in consulting, he has designed and implemented GIS and integrated databases for a variety of clients using an enterprise system. His expertise In all aspects of enterprise databases and database reporting for local government is critical to the success of providing continuing solutions.

Mr, Svoboda has an extensive background in application testing. The Systems/Software Application Teste(s role is to plan, design, architect, and deploy effective test suites and regimes fo r in -house product development, software application development, information system launches, and operations systems enhancements. In this role he has applied proven analytical and problem-solving skills to help validate, verify, communicate, and resolve systems/ software application issues through careful testing In order to maximize the benefit of IT investments and initiatives.

Mr. Svoboda expertise also spans the area of report writing. The report writer is a key member of the applications development team responsible for the creation, documentation, and support of reports from enterprise databases. When serving in this role, he also provides end-user training on re port writing software and support users In ad-hoc report creation. Mr. Svoboda works closely with end-users to gather report requirements and ensure proper testing/ validation.

Mr. Svoboda also has extensive experience with asset management / IT I GIS projects for waste water, water, storm water, transportation , and municipal facilities. He helps clients realize the advantages of integrating asset management systems with an enterprise GIS, having implemented asset management and work order systems with an ArcSDE geodatabase. With a thorough understanding of the ESRI product suite gained from Implementing and using it in a production environment, Mr. Svoboda is proficient with ArcG IS Desktop, ArcSDE, and ArcGIS Server. He has performed geospatial analysis and modeling, and created custom scripts for modeling in ArcG IS.

PROJECT EXPERIENCE

Enterprise Information Management - Enterprise GIS, CMMS, ERP, Oakland County Water Resources Commissioner-Oakland County, Michigan. The Oakland County Water Resources Commissioner (WRC) manages and maintains the drainage network for Oakland County, and manages water and sewer systems under contract for a number of municipalities within the county. During the first phase of this project, Woolpert planned and designed an Infrastructure Management Geographic Information System (IMGIS), which included developing a technology plan and conversion plan, as well as design of a geodatabase. Following a pilot conversion project, Woolpe rt performed full data conversion on the water, sanitary/ combined sewer, and drain facilities managed and maintained by WRC. A Collaborative Asset Management (CAMS) system was also implemented and integrated with other existing WRC systems.

Infrastructure Management System (Cityworks), City of Newport News Department of Public Works-Newport News, Virginia. Woolpert helped implement an asset management system into the City's existing ESR1-based GIS system by replacing their existing legacy command line


" Infrastructure management system. This project Included generating ArcGIS geodatabases (storm water, wastewater, and streets/pavement) and interfacing the GIS with their existing customer accounting system, human resource, purchasing, and pavement management systems to create an enterprise infrastructure management system.

Enterprise GIS and CMMS Integration, Metropolitan Government of Nashville 8: Davidson County-Nashville, Tennessee. Team Member responsible for migrating existing data into the structure, and performing data maintenance conversion. Waotpert has worked with Nashville Metro Water Services (MWS) multiple times over the past seven years. The first of these contracts was to design and assist in implementing a computerized, integrated, automated mapping and facility management (AM/FM) system for the sewer and water systems. It included a pilot project, training and documentation, and then integration with a Hansen CMMS. Woolpert was again hired by MWS to design a geodatabase, migrate existing data into that structure, and perform data maintenance conversion, application development, and management services. Woolpert has bee n called to consult on GIS structure, applications, workflow, and operations, and to provide or Identify the services necessary to allow MWS to have and maintain a robust and ultimately successful GIS program.

Cityworks Implementation and Training, Willows Water District, Centennial, ColoradoCentennial, Colorado. The computerized maintenance management system (CMMS) maintained asset information for all water utility-related assets and associated maintenance activities. Additionally, Woolpert configured Cityworks to support customer service request functions in the district and integrated it with an existing financial system to update employee-related Information in Cityworks.

GIS Implementation/On-Cali Services andPhase III GIS/Maintenance Management Implementation Project, Southgate Water and Sanitation District- Centennial, CO. This project consists of three distinct tasks: application development, geodatabase creation, and data migration, as welt as implementation of a work and maintenance management system (CMMS). In task one, Woolpert gathered, evaluated, documented and implemented client requirements for a ArcGIS Enterprise Server Web Application and performed custom development within Server and ArcGIS. In task two we provided ArcSOE geodatabase creation within Oracle and data migration from CADD, database upgrades, maintenance and monitoring of the system. The final task in this phase is. the implementation of Azteca's Cltyworks as their work and maintenance management system. All services provided are followed with extensive training in both a group setting and on an individual basis. Southgate also requested Woolpert provide business process analysis, recommendations on hardware and software, GPS data, asset management and many others.

Information Technology Master Planning, Montgomery County Sanitary Engineering Department (MCSED)-Montgomery County, Ohio. Team Member This project consists of Implementing seven tasks outlined in the county' s Infrastructure Master Plan previously created by Woolpert. These tasks include developing an Intranet; creating an ArcGIS infrastructure geodatabase design; a data conversion pilot that tested methods from heads-up digitizing to GPS inventory; reviewing and assessing a CMMS; reviewing and assessing SCADA systems; and a conversion of the complete sanitary sewer system into the Arcl nfo GIS environment.

Asset Management Implementation GIS/GPS Utility Mapping and Data Conversion, City of Fort Lauderdale- Ft. Lauderdale, Florida. Woolpert assisted the Public Services Department in developing and implementing a state-of-the-art asset management system to provide accurate, current information on its utility infrastructure. After initial planning, Woolpert provided a GPS inventory of water, sewer, and storm water utili ty structures, as welt as an inventory of light poles, to build GIS layers in geodatabase format. Woolpert then integrated the GIS with the City's Hansen CMMS, and developed specifications and applications for maintaining, querying , and viewing the asset data in a web environment.


" lakehaven GIS Implementation - Phases I and II, Lakehaven Utility District-Lakehaven, Washington. Woolpert developed a strategic GIS implementation ptan for the Lakehaven Utility District (LUO) which included data conversion procedures, QA/QC procedures, application integration specifications for GIS, computerized maintenance management system (CMMS) and hydraulic modeling, and program staffing and budget requirements. In 2005, Wootpert was selected to implement the ptan developed in Phase I. Services included geodatabase design; migration of more than 50 square miles of utilities infrastructure data to an ArcSDE enterprise geodatabase; hardware/software specification, installation , and configuration; and application development of lakehaven Infrastructure On-line (LION): an ASP.Net/ArciMS application integrating GIS , utility bitting and permitting. The completed project: created a final enterprise geodatabase design encompassing the recommendations included in the GIS implementation plan; developed and refined the data migration tools and procedures discussed in the implementation plan; successfutty migrated lUD's data into the enterprise geodatabase; designed, developed , tested, deployed and trained staff on a web-based application to disseminate and maintain lUD's GIS data. A cooperative approach to the project successfully transferred Woolpert's expertise to lUD personnel so they can effectively maintain the system.

ElM Program: Application Development, Systems Integration and Asset Inventory, Honolulu Board of Water Supply-Honolulu, Hawaii. Woolpert performed a field-verified GPS inventory using real time differential (RTD) of water infrastructure assets for the HBWS. Using the proven SmartSurveyor mobile field data collection platform and QAJQC procedures, Woolpert inventoried more than 55,000 hydrants, valves and meters throughout the HBWS service area. Also, Woolpert developed a suite of custom ArcG IS Desktop tools for reviewing field inventoried data, communication and resolving issues identified in the field. A unique aspect of this toolset was the ability for HBWS staff to continue to maintain the enterprise GIS while field inventory activities were underway. Woolpert developed an ArciMS 4.0 web·based mapping application that provides access to valuable water infrastructure information and acts as a portal to the customer information system and document management system. Woolpert developed a suite of custom tools that allows departments and users to store map views, access customer billing records, view scanned as-built data and create custom maps and reports. This project included defining the user requirements, developing software requirements specifications, designing a graphic user Interface, programming customized functions, testing the application, training the client and developing both a users' guide and a programmer's guide.

City of Woodland Utilities Inventory, Woodland, CA. Woolpert inventoried the city's utility surface features using GPS technology, accurately locating and attributing assets to support the Azteca Cityworks computerized maintenance management system (CMMS). Woolpert delivered a geodatabase populated with GPS-collected coordinates that enabled the city to use the Cltyworks system for maintenance activities. Finally, Woolpert documented these GPS and GIS processes in a maintenance manual and provided training so city personnel could maintain the system.

Enterprise Asset Management Consolidation, City of Topeka-Topeka, Kansas. Woolpert developed and implemented an integrated asset management system for the City of Topeka's Public Works Department. Divisions affected Included water, water pollution control, city engineering, development services, streets, transportation operations and GIS. Using Azteca Cityworks, Woolpert implemented the plan over five years. The results have been improved efficiencies in data collection and retrieval, cost savings in annual software maintenance and updates fees, and increased revenue from more accurate utility billings.

North Table Mountain Water a Sanitation District, North Table Mountain Water and Sanitation District-Golden , Colorado. Team Member responsible for database design, survey phase management and data conversion phase management . Woolpert first performed a real-time kinematic GPS inventory of water and sewer points throughout the North Table Mountain Water and Sanitation District to deliver centimeter-level accuracy for all water and sanitary assets. After data collection, Woolpert then converted and connected these GPS locations into GIS layers, and


" migrated the layers into a geodatabase. This geodatabase focused on hydraulic modeling to aid in asset management.

GIS Planning and Development, Asset Management System Implementation-Greene County Sanitary Engineering Department, Xenia, Ohio. Woolpert developed a strategy to implement a water and sewer GIS and integrate it with the existing county GIS. GCSED serves approximately 15,000 water customers and 21,000 sewer customers throughout the county and part of southern Montgomery County. Woolpert determined the existing GIS·related conditions in the organization, identified needs, and developed recommendations to develop the GIS and implement a computerized asset management system. Woolpert is now converting data from existing source documents into a GIS environment, as well as integrating the source documents themselves into the GIS, white at the same time training county staff on the data creation and maintenance tasks. A subsequent task on this project will involve the implementation of Cityworks"" asset management system.

EAM System Implementation (Cityworks) and PeopleSoft Integration, City of Fort Collins Department of Transportation (DOT)-Fort Coillns, Colorado. Woolpert implemented a GIS· centric asset management system, integrated with the city's JD Edwards financial system, to be used by the streets and traffic departments for managing and maintaining their assets.

SD#l-Storm Water Inventory (1-576-1), Sanitation District #1 of Northern KY-Fort Wright, Kentucky. The purpose of this project was to perform an infrastructure inventory and condition assessment of the storm water drainage system in the Sanitation District #l's (the District) storm water service area.

Utility Pilot and E-911 Point Collection, Polk County Board of County Commission (BoCC) , Utilities, Emergency Management, and E-911 Divisions-Polk County, Florida. Team Member responsible for data conversion. Woolpert provided GPS field inventory and office data conversion services using three methods to determine the most suitable approach for converting countywide utility data. We then developed a document outlining results of this pilot project, providing recommendations for the countywide conversion project, and supplying budgetary estimates for each method. Polk County used this document to determine which conversion method would be the most suitable for their countywide project. Woolpert also designed an integrated addressing database and a data collection software program that field personnel used to collect and verify points. After performing QA/QC checks on the data, Woolpert provided a comprehensive dataset of address points to the Polk County Emergency Services. This information has proven critical to Increasing the reliability and accuracy of emergency response, as well as provided data that increases interoperability between multiple county departments.

GIS Parcel Base Mapping, Polk County, Florida- Polk County, Florida. Woolpert acquired new, black and white aerial photography over the 2,115 square miles of Polk County. The photography was acquired at a 1"=2,640' negative scale and used to create digital orthophotos at a two-foot pixel resolution. Accompanying ground control and triangulation services were used to produce a digital elevation model with breakline and planimetric features. Planimetric features such as road centerllnes, railroad centerlines, rivers, major water bodies and major bridges were compiled with the OEM and transferred to Arclnfo GIS and ArcView shapefiles. AU mapping was in accordance with the Florida Minimum Technical Standards and the National Map Accuracy Standards.

Orthophotos for Azuero, PRONAT - Panama, . Woolpert International acquired liDAR data over the SOO,OOO-hectare region of Azuero, Panama. Using the liDAR, Woolpert created a digital terrain model, generated 0.30 meter contours and developed liDAR intensity based digital orthophotos at a 1-meter pixel resolution. This work Is part of PRONATs ongoing program to acquire accurate mapping of Panama in anticipation of increased interest in property in the country following the completed expansion of the Panama Canal.

GLendaLe, CA Appendix - 27

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" Sky Harbor International Airport Geographic Information System Imp lementation, City of Phoenix- Phoenix, Arizona. Team Member responsible for QC and data phase management. The City of Phoenix implemented an Enterprise GIS at Sky Harbor International Airport, the nation's ninth busiest. The reach of this project was massive, involving nearly 400 feature classes, Integration of more than 10 existing systems, a web-based solution for 200 users and extensive data development. Its nearly four-year scope induded data development of aU GIS data above ground, on the surface, underground, and inside the buildings in and around the Airport. It also included integration with SAP, Maintenance Management , Property Management, Document Management, Cable Management, Pavement Management and the development of a number of other applications. The system is hosted on Oracle Spatial, and available to aviation department users via a web portal solution built on ArcGIS Server 9.2 along with SOL

L1DAR and Aeria l Photography, PB Americas-La Celba, Honduras, . Working with PB Americas, Woolpert provided identical mapping services to two communities in Honduras. For both laCeiba and Trujillo, Woolpert performed ground control surveys, LiDAR acquisition and aerial photography. This data and imagery were used to create digital terrain models and orthophotos at a half-foot pixel resolution.

Digital Orthophotography, County Commission-Orange County, Florida. Woolpert provided Orange County with highly accurate base map and digital orthophotography services to support diverse countywide GIS applications. These applications included property assessment, land use planning and economic development. This was a multi·year professional surveying and mapping contract established with the property appraiser's office. Deliverables included a project plan, black and white aerial photography at 1 :20,000 negative scale and 1 :10,000 negative scale and aerial triangulation. Woolpert also performed photogrammetric compilation and digital orthophoto rectification.

Digital Orthophotography Phase 2 Spring 2001, County CommiSSion-Orange County, Florida. Woolpert worked with Orange County to develop a highly accurate base map and digital orthophotography to support diverse countywide GIS applications that ranged from property assessment, land use planning, and economic development to demographic analysis and engineering design.

Mapping and GIS Services, Board of County Commissioners- Randolph County, Indiana. Woolpert developed a highly accurate base to support diverse countywide GIS applications ranging from property assessment, land use planning, and economic development to demographic analysis and engineering design for the 462-square·mlle area. Using the aerial photography supplied by Woolpert for the Indiana A·Z Project for the U.S. Geological Survey (USGS), we provided digital orthophotographyat 1"=400' scale with 1.5·foot pixel resolution covering all of Randolph County, Indiana. The images were produced from the 1"=3,333' (1 :40,000) black and white aerial photography. Woolpert has maintained Its relationship with Randolph County working to create a parcel map database accessible by the public.

Infrastructure Management Plan, San Diego Internationa l Airport, California-San Diego, California. Team Member responsible for data QC and sub·consultant phase management. Woolpert developed a GIS to support easy, online access to engineering and construction draWings, details and specifications. Photogrammetric services included: black and white aerial photography at 1 ":400' scale, GPS control survey, digital planimetric and topographic mapping at 1 "=50' scale in an AutoCAD format and digital orthophoto mapping at O.S-foot pixel resolution.

Infrastructure Data Management Project (Phase 3), San Diego Unified Port District-San Otego, California. Team Member responsible for data conversion. Woolpert developed a GIS for the San Diego International Airport to support easy, online access to engineering and construction drawings, details and specifications. Photogrammetric services included: black and white aerial

-photography at 1 "=400' scale, GPS control survey, digital planimetric and topographic mapping at


f' 1"=50' scale in an AutoCAD format and digital orthophoto mapping at D.5-foot pixel resolution. Surveying and GIS programming services were also provided.

Digital Orthophotography and Cadastral Mapping, Ross County-Ross County. Ohio. Woolpert provided photogrammetric and GIS services for Ross County. Ohio, resulting in a cadastral GIS. Woolpert provided black and white aerial photography at 1":1600' scale of this 687·square-mlle county. From this photography, Woolpert produced two sets of black and white contact prints, one set of black and white diapositlves and 1 ~=200' scale digital orthophotos. Woolpert also performed parcel compilation within the city of Chillicothe and Ross County, creating a macro for plotting sheets that ties to a user interface and produces one color plot for each tile of parcel information.

Mapping and GIS Services, Board of County Commissioners-Randolph County, Indiana. Woolpert provided black-and-white 1""'400' scale digital orthophotography of the 462 square-mile area of Randolph County, Indiana, using the black-and-white DOQQs from the Indiana A-Z Project for the USGS. Woolpert also provided scanned images at a pixel resolution of 1.5 feet and Reduced Resolution Data Sets (RRDS) at pixel sizes of 4-foot, 8-foot, 16-foot, and 32-foot resolutions covering the entire county. The county and Wool pert developed a tax mapping system including a public interface to view the data.

Mapping and GIS Services, Board of County Commissioners-Randolph County, Indiana. Wootpert developed a highly accurate base to support diverse countywide GIS applications ranging from property assessment, land use planning, and economic development to demographic analysis and engineering design for the 462-square-mile area. Using the aerial photography supplied by Woo\pert for the Indiana A-Z Project for the U.S. Geological Survey (USGS), we provided digital orthophotography at 1"=:400' scale with 1.S-foot pixel resolution covering all of Randolph County, Indiana. The images were produced from the 1"=:3 ,333' (1:40,000) black and white aerial photography. Woolpert has maintained its relationship with Randolph County working to create a parcel map database accessible by the public.

Color Infrared Digital Orthophoto Mapping, Red Lake Tribe of Chippewa Indians-Lower Red Lake/Good Lake, Minnesota. Woolpert provided base mapping as the foundation for future development for two project areas identified as Lower Red Lake and Good lake, Minnesota. Woolpert acquired color infrared (CIR) aerial photography and UDAR data for a 30-square-mlle area. The photography was acquired at 1""'425' scale color infrared over the project limits and the client provided ground control services to support aerial triangulation. liDAR was acquired to support a "bare earth" digital terrain model (DTM) and the generation of 1-foot contours, and digital orthophotography at O.S-foot pixel resolution .

Geolocation of Noncommunity Public Water Systems, The Ohio Environmental Protection Agency-Columbus, Ohio. Woolpert provided the GPS well head, the front door of the source treatment unit (STU), and the entry point where the treatment unit is located in the STU for each PWS. This allows OEPA staff to perform analysis to the highest degree of accuracy. The points were collected on a county-by-county basis using real-time differentiaL GPS and a customized version of Woolpert's proprietary utility asset coHection software: SmartSurveyor-. Woolpert established a project Website that allows the OEPA to maintain and distribute data between Woolpert and the OEPA. The OEPA can also use the Website to track project progress.

Water Bodies Mapping, County Commission-Miami-Dade County, Florida. Woo!pert updated the planimetric mapping layers for water bodies in Miami-Dade County, The map area consisted of 926 square mites.

Miami-Dade Orthophotos 1999 and 2001, County Government-Miami-Dade County. Florida. Woolpert was contracted to perform orthophoto and planimetric mapping for 1999 and 2001, In 1999, Woolpert performed digital orthophoto and planimetric mapping for 926 square miles of


" Miami-Dade County_ Planimetric updates were collected for roads and large buUdings with new compilation for water features and railways. Orthophoto mapping and planimetric updates were again performed in 2001 for the 926 square miles. Planimetric mapping/update accuracies were ... /- 5 feet . Orthophoto accuracies were +/·2 feet for within the Urban Development Boundary (UDS) and +/·5 feet outside the UDB.

liOAR and Orthophotography, McConne ll Air Force Base- Wichita, Kansas. Woolpert provided ground surveying to support liDAR and digital color aerial photography acquisition, surface generation , and digital orthophotos at a 6·inch pixel resolution. UOAR data was filtered and postprocessed to create a Digital Elevation Model (OEM) suitable for digital orthophoto rectification. The UOAR·derived OEM was supplemented with breaklines to produce a Digital Terrain Model (OTM) to generate contours at a 2·foot interval at 1 ~=100' scale accuracy. The project area was approximately 2,700 acres.

Aerial Mapping Services, County Commission- Martin County, Florida. Woo\pert provided aerial mapping services to the County. These services included ground control surveys, UOAR acquisition/processing, aerial photography, digital terrain model (DTM) development, digital orthophoto imagery (001) development and GIS services. Final products included DTM/ breaklines for 1-foot contours, l·foot contours in AutoCAD and Arclnfo formats, 0.5-foot pixel resolution black and white DOl, and two sets of paper plots of DOl with 1-foot contours at 1"=100' scale of 147 land sections.

Digital Orthophoto Mapping. Michigan State University-East lansing, Michigan. Woolpert provided mapping services to assist Michigan State University in land use planning, improvements and infrastructure management. Work included: black and white aerial photography, GPS control surveying, fully analytic aerial triangulation , digital terrain model compilation and digital orthophoto production.

Countywide Photogrammetric Services, Oakland County-Oakland County. Michigan. Woolpert acquired UDAR data over approximately 910 square miles of Oakland County. Michigan , resulting in a Digital Elevation Model consisting of 1.2 billion points. Woolpert also produced 1"= 833' scale black and white and color infrared aerial photography countywide to support 1 ~= 200' scale mapping capable of producing 0.5·foot and 1.0·foot pixel resolution. The OEM was processed to produce a bare earth Digital Terrain Model (DTM) capable of supporting 2-foot contours in compliance with National Map Accuracy Standards, Woolpert also provided additional datasets.

Ohio Statewide 2007, Ohio Department of Administrative Services (OAS)- Columbus, Ohio. Woolpert provided collection of digital aerial imagery and UOAR for the entire land area of the State of Ohio. Woolpert delivered color digital orthophotography, color infrared digital orthophotography and a UDAR OEM for the approximately 41,276 square miles . Exclusively using Leica AOS40 digital camera systems, Woolpe rt collected one-foot color imagery. Using l eica Al S50 LiDAR systems, the liDAR data was collected at a seven· foot post spaclng and used for image rectification during orthophoto production, The futl color orthophotography was delivered at one· foot pixel resolution in 5,000' by 5,000' grid tiles as 88 individual county coverages in uncompressed TIFF file format with World files. Wooipert also delivered OEMs in ArcGRIO, ESRI Raster and LAS formats. The OEM is capable of supporting the generation of two· foot contours statewide meeting National Map Accuracy Standards. Woolpert also provided ground control, project and flight planning, triangulation , quality assurance and project management for this comprehensive mapping effort .

Tri-County GPS Monumentatlon Project-Boone, Kenton, and Campbell Counties, Northern Kentucky Area Planning Commission-, Kentucky, Woolpert provided reconnaissance to locate existing monuments within the TrI·County area. A determinat ion was made as to whether the recovered monuments could be measured with GPS The final location of all monuments was evaluated with GIS, leading to recommendations for new monuments to be placed within the


'A' " geodetic network. After the completion of this work, Woolpert designed a GPS observation and control network, which was included in t he National Geodetic Reference System (NGRS).

Digital Orthophotos for a Countywide GIS, County Commission-Warren County. Ohio. Woolpert produced a consistent base map to serve as the basis for a countywide geographic information system (GtS). Services included: aerial photography, analytic triangulation, a digital elevation model (OEM) to support 4·foot contours, GPS control and monumentation, ortho-rectification of scanned photo images at 1"=100' scale, and data translation and delivery of images.

5tormwater Management Program Services, Warren County Ohio Engineer-, Ohio. Wool pert contracted with the Warren County Engineers office to perform a pilot study to map a portion of the closed stormwater system and to test the discharges from outfalls for water quality issues as part of the NPDES phase II rules. Woolpert mapped stormwater system using RTD GPS to collect locations of over 1,400 stormwater features in two pilot areas. We then created a geodatabase to store the stormwater information , and created connectivity from scanned as-buUts, which were stored in a Document Management System (OMS) created for the County. Woolpert engineers revisited stormwater outfalls that surveyors indicated had dry weather flow conditions, and conducted water quality sampling to determine the presence of illicit chemical discharges into the system.

GIS/GPS Utility Services, Warren County Water and Sewer Department-Lebanon, Ohio_ Woolpert completed a pilot project consisting of creating water and sewer GIS layers using GPS field collection techniques_ Existing as-built data was used to provide GPS field collection guidance and then scanned into a customized document management system. Recommendations for full conversion were part of this project. Phase two of the project involved implementing Azteca's Cityworks maintenance management systems,

Eldorado National Forest LiDAR, USDA Forest Service-Placerville, California. Woolpert collected liDAR data of the Otter Creek Mine area in Eldorado National Forest, The data was used to locate abandoned mine shafts, adits (near-horizontal mine entrances), trenches and tailing piles in 3D. liDAR data was also collected of the Indian Valley area of the Forest,

HQAFMC FY08 GeoBase Sustainment Support, USACE St. Louis District- VARIOUS, . Woolpert provided eight onsite personnel and an average of three off site staff to support the HQ AFMC FY08 GeoBase Sustainment Support project. Headquarters Air Force Materiel Command (HQ AFMC) required technical and management resources to ensure the Command's mission critical survey and mapping geospatial data resources were readily ava1table to support the day-to-day operations of its nine installations_ The nine Installations supported under this task order were: Arnold AFB, Hanscom AFB, Hill AFB, Kirtland AFB, Tinker AFB, Wright-Patterson AFB, Edwards AFB, Elgin AFB, and Robins AFB.

Warren GIS Utility Mapping, Warren County OH-Warren County, Ohio. Creating GIS from GPSWarren County Water and Sewer Department, Ohio. Pilot project consisting of creating water and sewer GIS layers using GPS field collection techniques. Existing as-built data were used to provide GPS field collection guidance and then scanned into a customized document management system. Recommendations for full conversion are part of this project. Phase two of the project wilt involve implementing Azteca's Cityworks maintenance management systems.

Howard Digital Orthophotography and Topographic MappinS Project, London & Regional Developers-Panama, . London & Regional Properties, a privately owned British developer, won the right to build the largest land development project in Latin America. The project consists of 2,750 acres on the banks of the Panama Canal on the former U.S. Howard Air Force Base. It is expected to include thousands of homes, attractions and a multi-modal port which will create at least 20,000 new jobs, transforming the trading fortunes of Panama, Woolpert obtained new color aerial photography at the scale of 1" - B33' (,025 meters- 253 meters) of the designated project


" area for use in producing 1 ~=:100' (.025 meters" 30.48 meter) scale cotor digital orthophotos at 0.5-foot (. 15 meter) pixel resolution. Woo\pert created a Digital Terrain Model (DTM) to produce topographic mapping with 2-foot (.60 meters) contours.

Digital Orthophotos, Panama Canal Authority-Panama, . Woo\pert International acquired aerial imagery and liDAR data over 983-square-mlles of the Panama Canal region. A digital terrain model with O.3-meter contours was produced. Color digital orthophotos were created from the reflective surface data and at a one-meter pixel resolution.

Paraguay. Racionalizacion del Usc de las Tierras, Supervision, Fase lB, Woo\pert Internatlonal- , . There is no information on file with which to write a description.

Aerial Photography and Digital Orthophoto Project, Bahamian Department of Land and Surveys-Exuma and Rum Cay, Bahamas, . Woolpert International acquired new aerial photography to create base mapping of Exuma, Exuma Cays, and Rum Cay in the Bahamas. The Department of Lands and Surveys sought the imagery to support its cadastral mapping project and other GIS applications. Woolpert International developed digital orthoimagery, a digital terrain model (DTM), 2-foot contours, and planimetric features includes: streets, coastline, utility poles, vegetation and topography.

Ge08ase Support, AFMC Headquarters, US Army Corps of Engineers-Omaha District, Nebraska. Project activities included the continuation of on·site and reach back support being provided by wootpert to HQ AFMC. Woolpert provided two full-time support persons to HQ AFMC who were responsible for providing a wide variety of services and deliverables to support AFMC commandwide GeoBase deployment such as business process support, Command-wide application development, and GIS hardware and software support. Additionally, reach back support was also provided to HQ AFMC and these six installations to support geospatial data technology deployed for the AFMC GeoBase program and geospatiat data generation and maintenance.

Wool pert provided professional surveying and photogrammetric services to develop base mapping of the ± 64 square mile Port Charlotte and Port Charlotte West Watershed for flood plain and surface water management. Work included aerial photography acquisition, ground control sU/vey, aerial triangulation, photogrammetric compilation (Including breaklines and one-foot contours) and an Arc lnfo conversion.

Tax Map Conversion, County Commission- Scloto County, Ohio. Woolpert provided full county tax map conversion from three different survey systems into a single seamless GIS map. In addition, Woolpert provided GIS application development that will allow the county to link CMM data to the GIS, provide public access to the integrated map data, and combine the COGO closure drawings into the GIS data.

2006 North District Orthophoto LiDAR Project, Southwest Florida Water ManagementBrooksville, Florida. Woolpert provided surveying and mapping services including: ground control survey, UDAR acquisition and processing, aerial imagery acquisition and processing, aerial triangulation, photogrammetric mapping, DTM/DEM development, digital orthophoto imagery development and GIS services. Final products included color and color-infrared imagery at 1-foot resolution, FEMA-compliant UDAR DEM/masspoint data as LAS files, and 1-foot contours (for cartographic visualization purposes only) meeting or exceeding National Map Accuracy Standards for 2-foot contours. All products were provided in an ArcGIS geodatabase file format with a fivefoot elevation field and index contour identifier.

Trout Creek Base Mapping, Southwest Florida Water Management-Trout Creek Watershed, Florida . Woolpert provided professional surveying and photogrammetric services to develop base mapping of the 25-square-mile Trout Creek Watershed for flood plain and surface water management. Work included aerial photography acquisition, ground control survey, aerial


" triangulation, photogrammetric compilation and digital orthophoto base maps with one· foot contours, and an Arclnfo conversion.

St. Louis 133 Urban Area Orthophoto, United States Geologica l Survey-St. louis, Missouri. Woolpert acquired new, cotor, aerial imagery of the entire urban area of St. louis. The 1,705 square mile metropolitan area crosses the Missouri-Illinois state line. This imagery was used to produce digital orthophotos at a 0.3 meter pixel resolution.

Geospatial Services, United States Geological Survey-San Francisco, California. This project required digital ADS40·SHS1 digital aerial Image acquisition for approximately 3076 square miles (approx. 7966 square kilometers) at a 0.3 meter (approx. 1') pixel resolution for the area encompassing the San Francisco NGA Urban Area footprint in California. The aerial photography plan and digital orthophotos were based on the National Grid so that complete 0.3 meter pixel 1500 meter x 1500 meter color digital orthophoto tiles were processed and delivered of the project area.

Town of Taos Information Management Master Plan, Town of Taos- , . Team Member responsible for interviewing clients and geobase design. The Town of Taos contracted Woolpert to develop and assist them in providing an array of GiS services and implementing an Information Management Master Plan (IMMP). The purpose of the IMMP is to guide the town in the development of more efficient standards and practices for the effective use of data and applications within the Department of Public Works. The goal of the iMMP will be to move Taos' GIS department from a map-making production environment to a decision support tool that will help improve the overaU efficiencies of aU departments within a scalable architecture. The plan clearly outlines how to streamline CAD, GIS, and GPS efforts into an enterprise environment that wilt reduce data duplication efforts and promote efficient data sharing. The completion of this project witt result in a comprehensive plan that witlldentify the data, software, architecture and business processes necessary to facilitate collaboration and information sharing between departments within an enterprise environment. This plan will address the different systems In place wtihin the various departments (CAD, Paper, ESRI, Trimble GPS equipment, PTMapper, Online mapping applications, architecture review applications, fire department routing applications, maintenance management, etc .) and provide recommendations for consolidating software and environments where appropriate.

Upper Myakka River Watershed Mapping, Southwest Florida Water Management- Various locations, Florida. Woolpert provided professional surveying and photogrammetric services to develop base mapping of the 223-square-mile Upper Myakka River Watershed in Sarasota and Manatee counties for flood plain and surface water management. Wool pert completed a 3-year contract (1999-2001) providing the roUowing services to the Southwest Florida Water Management District: aerial photography acquisition, ground control survey, aerial triangulation, photogrammetric compilation and digital orthophoto base maps with i-foot contours and an Arclnfo conversion.

Mapping Services 2002, St . Johns County-St. Johns County, Florida. Woolpert provided a seamless GIS base map update, including coordinating airborne GPS-control\ed aerial photography with targeting of ground control, acquiring black-and-white and color infrared (OR) aerial photography, liDAR, aerial triangulation, stereo compilation, digital orthophoto rectification, and production of digital map products.

2003-2004 Countywide liDAR Digital Terrain Model/Digital Orthophoto Imagery, St. Johns County-St. Johns County, Florida. Team Member assissted Photogrammetry team. Woolpert provided surveying and mapping services Including: ground control survey, liOAR acquisition and processing, analog aerial photography at 1",,660' negative scale, aerial triangulation, photogrammetric mapping, DTM development, digital orthophoto imagery (001) development and GIS services. Final deliverables included DTM/breakline data, i ·foot contours and limited

Glendale, CA Appendix - ]]

" planimetric feature collection in AutoCAD and Arclnfo formats. Btack and white 001 at D.S-foot pixel resolution was delivered on two sets of DVDs in a TIFF file format with associated world files and two sets of DVDs of MrSID files.

Land Advisors Organization (LAO) is a nationwide land brokerage firm offering services to numerous types of clients in the sale and acquisition of property for various types of land developments. This is accomplished through an approach that emphasizes geographic specialization, mapping technology, and long-standing relationships. Specifically, LAO has seen tremendous success and benefit in the application of geospatial technology (GIS) to their business model. Wootpert is currently assisting Land Advisors in streamlining their GIS by consolidating on an ESRI platform.

GIS Strategic Plan , City of Kirkland, WA- Klrkland, Washington. Phase Manager and database analyst, responsible for data conversion phase management, including QC. Wootpert prOVided Kirkland with three phases of services. The first phase was to conduct a complete needs assessment, recommendations, and implementation plan for the City's five-year strategic plan. The Woolpert team interviewed staff from most city departments, identified and prioritized recommendations for both recipients of GIS Division services and the systems needed to support them. A complete schedule, resource list, budget, and updated strategic vision were delivered to the city where the plan is now being implemented. The second phase provided ArcSDE within SQl and data maintenance services that encompassed the design of their geodatabase, including the necessary steps to obtain a fully operational enterprise geodatabase. Woolpert provided data maintenance procedures, recommendations and custom tools to assist with data quality, improve the software functionality and streamline processes. The third phase is ongoing and provides custom ArcView tools as requested by Kirkland.

Indianapolis ISA WO#13-Census Block, Indianapolis/Marion County GIS, City of Indianapolis INIndianapolis, Indiana. In 2003, IndyGIS determined that the census block boundary GIS layer needed to be updated prior to upcoming elections. Woolpert placed technician onsite at City offices to more effectively meet this project's deadline. The scope of work consisted of adjusting TIGER census boundaries to the City's GIS landbase.

Professional Engineering Services for Sanitary Sewer System Evaluation, Hampton Department of Public Works-Hampton, Virginia. Woolpert provided flow monitoring, smoke and dye testing, CCTV inspections and other Sanitary Sewer Evaluation Survey (SSES) related activities for the City of Hampton to comply with a state issued Consent Order. This work also included a review of capacity assurance management, operations and maintenance (CMOM) programs and preparation of a report to the State.

Citywide Stormwater Infrastructure Inve ntory Mapping, City of Tallahassee-Tallahassee, Florida . Woolpert was contracted to provide a citywide inventory of their stormwater utility system. Contracted task items included a Project Management Plan; project communications website; field and GIS Procedures Manuals; geodatabase design documentation; personal geodatabase deliverables; a problem resolution website; project training; and RTD GPS utility mapping for 65 square-miles.

Integrated Utility Mapping System, City of Scottsdale, Arizona-Scottsdale, Arizona_ Phase Manager The UMS is being migrated from a CAD environment into a GIS to utilize data integrations with external systems such as asset management, improve data integrity, and increase work process automation. The project required several Joint Application Design (JAD) sessions to define database and application requirements. A version management and work flow system was designed and is being implemented through custom tools and services to optimize database performance and reduce data conflicts. Currently, custom ArcMap edit tools are being built to streamline the process of managing data according to detailed business requirements along with CAD to GIS data migration efforts.

Gtendale, CA Appendix - 34

" Findlay Street over Mad River Bridge Replacement (DAY·CR601-00.16), Dayton , Ohio-Dayton, Ohio, The structure replaced a four ·span, 369·foot, structurally deficient open·spandrel arch for the City of Dayton. The city wanted a structure that was aesthetically pleasing and reflected the arch from the existing structure. Several bridge types were considered and presented to the city. Aesthetic elements under consideration included formliners, fencing, open railing, lighting, arched steel plate girders, arched pre·cast I·beams, various pier types, and different color schemes. Environmental issues included floodplains, 4(f) concerns related to the regional bikeway system, and a Phase I environmental site assessment.

NPDES Phase I, Part 1 MS4 Storm Water Permit Application, City of Columbia, South CarolinaColumbia, South Carolina, The project Includes creating an inventory of major outfalts, collecting water quality data, evaluating existing storm water management programs and ordinances, reviewing the city's fiscal resources and preparing the application,

South Airfield Road, Cincinnati/Northern Kentucky Inte rnational Airport-Boone County, Kentucky. Woolpert proposed potential new roadway alignments crossing the southern portion of the airport and the impacts on adjacent properties. Environmental work included compiling field data on wetlands and threatened/endangered species as well as secondary source data on the complete spectrum of potential environmental and cultural resource constraints.

Santa Fe GIS Hydraulic Modeling, Boyle Engineering Corporation-Santa Fe, New Mexico. Working with Boyle Engineering, Woolpert helped the city of Santa Fe, New Mexico, integrate their GIS with their hydraulic model. This work Included a data review of the existing hydraulic models, existing GIS data layers, and the billing system. The review assessed the suitability for future and current capital improvement projects. A geodatabase design to integrate the GIS data layers and the hydraulic modeling data was created. The hydraulic models, transmission data, distri bution data, and storage system design criteria were identified, prioritized, and budgeted in a master plan .

Mapping for the Middle Rio Grande Project, Bureau of Reclamation-Rio Grande River Corridor, New Mexico. Woolpert provided aerial photography and mapping services in support of the Bureau of Reclamation's Middle Rio Grande River Project. Natural color orthophotos were produced at a 1""'400' scale and a two·foot-pixel resolution for the river corridor between Velarde and Otowi (approximately 25 miles). This imagery will be used to monitor river planform changes including islands and bar development. Additional imagery at a 1""'1 mile scale was produced to replace 1986 era wall maps of the corridor. Woolpert also produced vertical elevation data Including one-foot contours and 0.25-foot resolution imagery at a 1M =50' scale for portions of the river channel near the Bosque Del Apache National Wildlife Refuge. This imagery will be used to provide design information related to a sediment plug formed during the 2008 spring runoff.

Digital Planimetric Mapping, Bloomfield TownShip-Bloomfield Township, Michigan. Woolpert was contracted to enhance Bloomfield Township's GIS program and directly support community planning, public works, and other GIS applications. Using existing aerial imagery and digital terrain models, Woolpert compiled limited planimetric features and generated 2-foot contours of the township. The mapping data was delivered in Arclnfo format, 3D Shapefile format, and MicroStation's DGN fo rmat. Woolpert also provided the Federal Geodetic Data Committee (FGDC) compliant metadata.

Cedar Creek Watershed Study, Black a Veatch, Inc.-Johnson County, Kansas. Woolpert is managing project-related information in a web·based environment, delineating new storm water sub-basins, defining a storm water conveyance system, identifying and obtaining GIS data from county sources, and integrating this data into the management system for Johnson County Public Works Department.


" 2000 GIS Creation and Update Mapping Services, Baldwin County-Bay Minette, Alabama. Waolpert assisted Baldwin County in updating its GIS and digital orthophotos for property appraisal, public works and emergency management. Waelpert collected true color and color infrared aerial photography for this 1,600 square-mile County, creating orthophotos, updated planlmetrics, and LiDAR-derived 1-foot contours. Services also included GPS ground control, analytic triangulation, and digital terrain model (OTM) generation.

Eastern Corridor Study Part A, Balke American- Various locations, Ohio. Waolpert was part of an 11 -firm team performing preliminary engineering and environmental impact statement for a multi-model corridor connecting the City of Cincinnati with Clermont County, Ohio. The consultant team worked under contract to the Hamilton County Transportation Improvement District, together with an Implementation Group consisting of Hamilton County, Clermont County, the City of Cincinnati, the Ohio-Kentucky-Indiana Regional Council of Governments, the Southwest Ohio Regional Transit Authority/METRO, and the Ohio Department of Transportation. Woolpert had primary responsibility for the GIS base map preparation, which was assembled using the Clermont County and Hamilton County GIS datasets. Woolpert also performed capacity studies for the highway alternatives ranging from new highways, interchanges, and widening projects to intersection improvements. Woolpert also prepared the Interchange Justification Study for the 1-275 and SR 32 Interchange.

Aerial Mapping Services, Bureau of Reclamation-Fernley, Nevada. Woolpert acquired new color aerial Imagery and liDAR data of approximately 40 square miles near Fernley, Nevada. Woolpert produced a digital terrain model with 2-foot contours and natural color digital orthoimagery at a 0.25-foot pixel resolution. All products met National Map Accuracy Standards.

Aerial Digital Orthophotography and LIDAR, Bureau of Reclamation-lake Mead, Nevada. Woolpert provided high ' resolution orthophotography and liDAR data for approximately 172 square miles of emergent shoreline along Lake Mead. liDAR was acquired at 2-meter average post spacing using an AlS50 MPIA system and then processed to create a OEM file.

GIS Services, City of Battle Creek-Battle Creek, Michigan. Over a long relationship, Woolpert supported the City of Battle Creek as it created and implemented a comprehensive GIS program. The program included parcel, water, sewer, storm water, 911 and utility data. In addition to creating a GIS structure and developing applications, Woolpert acquired new black and white aerial photography of the 120·square·mile city and produced digital orthophotos. The orthophotos were rectified at a 1"=100 ' scale with O.S-foot pixel resolution and delivered in TIFF and MrSID formats.

Storm Water GIS Mapping, City of Battle Creek, Michigan-Battle Creek, Michigan. Over a long relationship, Woolpert supported the City of Battle Creek as it created and implemented a comprehensive GIS program. The program included parcel, water, sewer, storm water, 911 and utility data. In addition to creating a GIS structure and developing applications, Woolpert acquired new black and white aerial photography of the 120·square-mile city and produced digital orthophotos. The orthophotos were rectified at a 1 "=100' scale with O.S·foot pixel resolution and delivered in TIFF and MrSID formats.

Digital Planimetric Compilation, City of Birmingham-Birmingham, Michigan. Woolpert enhanced the City of Birmingham's GIS program and directly supported community planning, public works, and other GIS applications. Using Oakland County's Spring 2000 aerial imagery and digital terrain models Woolpert compiled limited planimetric features and generated 2·foot contours covering the city boundary.

Denver Metro Wastewater Reclamation-Enterprise GISIIT Implementation Plan, Camp Dresser a McKee Inc.-Denver, Colorado. Team Member responsible for data conversion of destination codes and application areas. Woolpert provided GIS expertise on the three phases of planning and


" implementing an enterprisewide GIS for the Metro District. The initial phase included assessing current conditions, conceptual design , apptications planning, and implementation planning with Camp Dresser & McKee. Phase 2 included enterprise geodatabase design , software recommendations, inventory, conversion and migration, systems integration, and Web portal creation. Phase 3 completed the integration and implementation for the Metro District's GIS system.

Enterprise GISIIT Implementation Plan, Camp Dresser a McKee Inc.-Denver, Colorado. Woolpert provided GIS expertise on the three phases of planning and implementing an enterprisewide GIS for the Metro District. The initial phase included assessing current conditions , conceptual design , applications planning, and Implementation planning with Camp Dresser & McKee. Phase 2 included enterprise geodatabase design, software recommendations, inventory, conversion and migration, systems integration, and Web portal creation. Phase 3 completed the Integration and implementation for the Metro District's GIS system.

ArcGIS Data Conversion, Geodatabase Design, and ArciMS Application Development, Centra l Arkansas Water (CAW)-Little Rock, Arkansas. Woolpert assisted CAW in combining GIS data from two previously separate water utilities into a single geodatabase for a newly formed combined utility. Woolpert has designed and hosted website to publish data as converted. Used process modeling techniques, such as IDEFO, UML, and use case analysis. Woolpert completed an inventory of the GIS applications and business processes currently in use, in order to develop a software requirement specification and budget recommendations for conversion of the existing CAW environment into an ArcGIS 8. 1 and ArcSDE environment.

GIS Services, County Commission-Harrison County, Indiana . Woolpert provided full county tax map conversion and continuous updates to county parcel maps. The project involved acquiring two different scales of digital orthophotography, cadastral and limited planimetric data sets, developing applications, designing hardware, software, and networks, and integrating CAMA data.

countywide GIS with Digital Orthophotos, Highland County- Hillsboro, Ohio. Wootpert created a geographic information system (GIS) and digital orthophotos for property appraisal. After evaluating the county's GIS needs, Woolpert provided a GPS control survey with monumentation using airborne GPS techniques with liDAR data acquisition, countywide black and white aerial photography, aerial triangulation, and a countywide digital terrain model (DTM). The DTM supported digital orthophotos at 1",,200' scale with 1.0·foot pixel resolution, and 1" ,,100' scale with 0.5-foot pixel resolution. Woolpen also delivered a GIS-compliant parcel dataset with CAUV layer.

Hancock County Digital Ortho Update Proj, Hancock County OH-, . Woolpert provided updated 1' .. 100' scale digital black and white (covering the entire project area) and color (City of Findlay) digital orthophotography. The project area size was approximately 150 square miles.

Global Water-GIS Data Conversion Phase 1, Globa l Water Management-Phoenix, Arizona . GIS Professional Services, County Government- Goochland County, Virginia . Wootpert acquired black and white aerial photography for approximately 295 square mites. Services included aerial photography, planimetric and topographic mapping, digital orthophoto production and geodetic ground control services.

GIS Deve lopment, Green Bay Wate r Utlllty-Green Bay, Wisconsin. Initially provided data conversion and map updates using BaySys software for Arclnfo on a Unix platform. Woolpert also designed a new multi-user SDE geodatabase for an ArcGIS 8.x environment, and developed an ArcMap user tool to aHow the selective creation of feature- linked geodatabase annotation. The ArcGIS project also included data migration, data projection and transformation, spatial data adjustment, complete quality control and assurance, mapping updates, web development, application development, and training.


" Global Water - Cityworks Phase 1 - Planning Ii Design, Global Water Management-. Arizona. Woolpert conducted a S-day on-site overview and planning workshop with the Global Water project team to discuss and begin documenting the details of the client's Cityworks® implementation. The goat was to familiarize Global Water with aU the fundamental concepts of a Cityworks® maintenance management system, identify the options and types of data needed to configure the system, and translate three existing work flows into Cityworks® configuration items.

Master Plan Update and GIS Implementation, Fort Wayne International Airport-Fort Wayne, Indiana. Woolpert updated the Airport's Master Plan with the development of a data management plan, base mapping, and digital orthophotography. Work included study design, data collectionlinventory activity projections, demand capacity analysis, facility requirements, plan concepts, environmental overview, airport layout plan, financial plan, public information process, and master plan documentation. Woolpert also provided aerial photography, topographic base mapping, and digital orthophotography which was used for the master plan process.

AFMC GeoBase Support, EA Engineering, Science, and Technology-Various, Maryland. Woolpert provided GeoBase assistance to the Air Force Materiel Command at the following bases: Arnold Air Force Base, Tennessee; Hanscom Air Force Base, Massachusetts; Hill Air Force Base, Utah; Kirtland Air Force Base, New Mexico; Tinker Air Force Base, Oklahoma; and WrightPatterson Air Force Base, Ohio. The primary task was to create and sustain digital mapping and GIS capability to include: data maintenance; aerial photographs; photogrammetry; feature extraction into GIS; surveying and other tasks as required.

GeoBase Enabling Utility Mission Datasets at AFMC Installations, EA Engineering, Science, and Technology-Hunt Valley, Maryland. Team Member responsible for data loading. Woolpert evaluated AFMC legacy geospatial data and prepared utilities mission dataset work plans to upgrade datasets for electriC, gas, water, sanitary sewer, and fuel utilities at seven installations. Woolpert performed aerial photography, feature extraction, and Real-Time Kinematic (RTK) GPS surveys, as needed at each installation. The final tasks included converting legacy data and consolidating it with newly-acquired utilities data into SOSFIE-compliant, Oracle 9i spatial data. The bases were Arnold AFB, Eglin AFB, Hanscom AFB, Hill AFB, Kirtland AFB, Tinker AFB, and Wright-Patterson AFB.

Thermographic Building Survey. EA Engineering, Science and Technology-Hill AFB, Utah . Woolpert performed an aerial infrared thermographic building survey at Hill Air Force Base. The thermal infrared data will be used to analyze roof and steam system conditions. The data is expected to save money by eliminating the need for manual field surveying of each resource. Airborne topographic UDAR data was acquired and processed to provide a reflective surface and digital elevation model.

WESS GeoBase Support, EA Engineering. SCience, and Technology- Hunt Valley. Maryland_ The Air Force GeoBase initiative is based on the vision of "one installation , one map.~ The GeoBase mission Is to attain and sustain one integrated geospatial infrastructure at an installation. Woolpert provided aerial photography, new orthophotos, database configuration, data migration , application interfaces to ORACLE, patches and backups and a variety of other database-related tasks. Woolpert also supports the Civil Engineering Environmental group with these services.

Geobase Program Sustainment, EA Engineering, Science and Technology-, . Woolpert provided the following services in support of the Air Force Materiel Command Geobase initiative: Project Planning and Management; HQ AFMC Program Support; AFMC Installation Program Support; Technology Reachback Support; Geospatial Data Generation and Maintenance Support. The Contract Team also provide technology support such as application development, database management, web server administration, and geospatial tool deployment across the Command.


" Digital Orthophotography and Cadastral Mapping, Darke CountY-Greenville, Ohio. Woolpert assisted the County in reviewing its existing hardware, software, staffing and processes and made recommendations regarding the necessary system, staffing, and processes to be used for the successful implementation of a countywide tax mapping GIS. Using the county's new digital orthophotography as a base map, Woolpert digitized each of the 28,500 parcels from the county's tax maps . Each parcel was linked to the corresponding records in the Auditor's CAlM dataset. Conversion was completed using a "best fit" process with a combination of source documents and digital orthophotos to create the property lines.

LiDAR Acquisition and Processing, Eisenbraun and Associates, Inc.-Cherry Creek Lake, Colorado. Woolpert acquired new UDAR and color aerial imagery of the potential inundation area for the Cherry Creek Dam in Metropolitan Denver. Woolpert acquired data capable of producing one·foot·pixel resolution orthophotos. Bare earth UDAR data was used to produce a digital terrain model with two-foot contours meeting the National Standards for Spatial Data Accuracy. A TIN and breaklines were also produced. Three-d imensional feature extraction was performed on buildings in the area using the LiDAR bare earth data.

Digital Orthophoto Project, Florida Department of Transportation-Miami-Dade County, Florida. Woolpert provides new digital orthophotos and planimetric mapping updates for the 926-square-mile county every two years. Work includes ground control survey and targeting, aerial photography, UDAR, digital terrain models and orthophotos. The first project was completed in 1998, and Woolpert has been providing these services every other year since.

2007 Digital Orthophotography, Florida Department of Transportation- Miami-Dade County, Florida. Woolpert acquired new true color aerial imagery of 926 square mites of Miami-Dade County. In this joint project with District 6 of the Florida Department of Transportation and Miami-Dade County, Woolpert provided the County and the District with new digital orthophotos at 0.25-foot resolution for 496 square miles within the Urban Development Boundary (UDB) and FOOT-maintained roadways outside the UDB, and one-foot pixel resolution for 430 square miles outside the UDB .

2004 Orthoimagery of Clay County, Florida Department of Revenue- Clay County, Florida. Woolpert provided color orthophoto coverage of Clay County for the purposes of property appraisal. Woolpert acquired 1":::1,667' color aerial photography for the county, triangulated it and provided ground control. Using a digital elevation model (OEM) developed by autocorrelation of the stereo imagery, Woolpert developed color digital orthophotos at i-foot pixel resolution to meet National Map Accuracy Standards for 1";200' scale mapping.

Site Survey, Eisenbraun and Associates- Fort Carson, Colorado, Woolpert performed a site survey of approximately 22 acres on Fort Carson in Colorado in conj unction with the Warrior in Transition-Soldier Family Assistance Center (WIT-SFAC). Work included establishing ground control, GPS-Iocating above and below-ground utlllties and making a topographic database of the project area. The mapping scale was 1"'"30' with a one-foot contour interval. Data was used for future utility routing and building construction.

USACE Omaha-Yellowstone River Mapping, Eisenbraun & Associates, Inc.-Yellowstone River Corridor, Montana. Woolpert provided UDAR and digital imagery acquisition, digital orthophotos, DTM/ TiN and geodatabase creation for 477 miles of the Yellowstone River floodplain from Sweetgrass County, Montana, to the Missouri River confluence in McKenzie County, North Dakota_ Two versions of the end product were required: one in English units for the Omaha Corps of Engineers and the other in metric units for the State of Montana. UDAR data to support one-meter contours was field -verified with traditional ground· t ruth surveying methods. Digital imagery was acquired at a 30-cm resolution and used to support digital surface model development, planimetric feature extraction and to provide a base map for monitoring the long-term changes to the river channel.


" LlDAR and Orthophotography. Eisenbraun and Associates- Missouri River Corridor, Missouri . Wool pert collected digital color imagery and liOAR data along the Missouri River Corridor in Nebraska and Iowa. Imagery and data were collected to support creation of a digital terrain model and a triangulated irregular network with one-foot contours. Of critical importance for the intended use of the data was the inclusion of spot points and breaktines to define in channel features including edge of water, exposed sand bars, toe of bank, top of bank and rock structures. Woolpert mapped the corridor from Omaha to Rulo, Nebraska and from Sioux City to Decatur. Iowa.

GLendale, CA Appendix - 40

" staff profile

MILES KELLY APPLICATION DEVELOPER

As a Microsoft-certified application developer in Woolpert's Infrastructure Management group, Ms. Kelly provides enterprise-wide solutions through projects that encompass business process reengineering, software integration, and application development. Ms. Kelty has managed major software development projects using tools such as Visual Studio and Enterprise Architect to follow an agile software development methodology. She programs primarity in VB.Net with experience in T-SQL, HTML, VBA, VB6, and Avenue.

Ms. Kelty is experienced in various GIS products including ArcGtS desktop, ArcSDE, ArcIMS, ArcEngine, and ArcGISServer. Her database experience includes SQl Server, Oracle, and Access. Ms. Kelly has experience in GPS surveying, basemap creation, database design, and 3-D modeli ng. She has worked in city planning and water pollution control, and has

Contmu ng Education

international project experience. Using GPS technology and GIS software, Ms. Kelty has created an urban landmark map for a Middle Eastern city, including the design and development of an interactive user interface.

PROJECT EXPERIENCE

As a Microsoft·certified application developer in Woolpert's Infrastructure Management group , Ms. Kelly provides enterprise-wide solutions through projects that encompass business process reengineering, software integration, and application development. Ms. Kelly has managed major software development projects using tools such as Visual Studio and Enterprise Architect to follow an agile software development methodology. She programs primarily in VB. Net with experience in T-SQL, HTMl, VBA, VB6, and Avenue.

Ms. Kelly is experienced in various GIS products including ArcGIS desktop, ArcSDE, ArclMS, ArcEngine, and ArcGISServer. Her database experience includes SQL Server, Oracle, and Access. Ms. Kelly has experience in GPS surveying, basemap creation, database design, and 3-D modeling. She has worked in city planning and water pollution control, and has international project experience. Using GPS technology and GIS software, Ms. Kelty has created an urban landmark map for a Middle Eastern city, including the design and development of an interactive user interface.

Azteca Cityworks Implementation, Clty of Kissimmee-Kissimmee, Florida . The City of Kissimmee has adopted Azteca Cityworks as its chosen work order management system and would like to Implement Cityworks for the Streets Divisions. Woolpert is conducting a review of the Street Division's business processes and will install a baseline Cityworks configuration. Working closely with the city's core team, Woolpert wilt then design and implement a customized Cityworks configuration. Woo\pert wilt also install the required server and laptop/desktop software; train city software users; perform user acceptance testing; and provide go·live support during the initial roU-out.

«Insert Project Name» « Insert Client» « Insert Due Date>" 41

" Topeka Cityworks Server A7, City of Topeka Kansas .. MUST CONTACT: Eric Hrnicek, PEt GISP before using this client as a referencelllil-Topeka, • Woolpert developed and implemented an integrated asset management system for the City of Topeka's Public Works Department. Divisions affected included water, water pollution control, city engineering, development services, streets, transportation operations and GIS. Using Azteca Cityworks, Woolpert implemented the plan over five years. The results have been improved efficiencies in data collection and retrieval, cost savings In annual software maintenance and updates fees, and Increased revenue from more accurate utility billings.

Cook County Highway Asset Program ((CHAP), Cook County- Chicago, . Application Developer Woo\pert is developing a geographic· referenced asset management program for the County Highway Department Highway Asset Program (CCHAP) to enhance Highway Department operations in the areas of pavement assessment, analysis , and roadway asset inventory and manageme nt. This project's key work tasks were collecting field data of Highway Department assets, performing condition surveys of the roads, and providing the infrastructure necessary to start managing these assets. The information collected will be managed via the Geographic Information System (GIS) and closely·integrated software, providing an infrastructure that is easy to maintain. The program is also unique In that the pavement analysis is integrated with dally maintenance and larger improvement projects to provide an updated cond ition index for county highways. Finally, the ((HAP project establishes the ability to analyze this informa tion to provide effective utilization of highway resources in both daily operations and long range planning efforts.

Fulton County Stormwater Inve ntory, Fulton County, Georgia-Atlanta, Georgia. Woolpert is providing stormwater inventory services for Fulton County as part of their MS4 permit. Utilizing GPS, pentop computers, and Woolpert's SmartSurveyor software, the field crews will locate manholes, outfall structures, pipes and culverts, and detention pond structures. The deliverables are complete mapping and connectivity for each basin or sub· basin tied in with the County's GIS system.

GIS Development and Asset Management System Imple mentation, Greene County Sanitary Engineering Department-Xenia, . Woolpert developed a strategy to implement a water and sewer GIS and integrate it with the exist ing county GIS. GCSED serves approximately 15,000 water customers and 21,000 sewer customers throughout the county and part of southern Montgomery County. Woolpert determined the existing GIS·related conditions in the organization, identified needs, and developed recommendations to develop the GIS and implement a computerized asset management system. Woolpert converted both water and sewer data from existing source documents into a GIS environment, Integrated the source documents themselves into the GIS, and trained county staff on the data creation and maintenance tasks. Woolpert has now begun to implement Cityworks'" asset management system for the County.

Greene County Ortho 2009, Greene County- Greene County, . Wool pert acquired new ADS40 color digital imagery covering the entire 416 square mile project area. The imagery was acquired as a buy·up to the Ohio Statewide Imagery Program. All imagery was acquired at a flying height capable of producing 1" = 100' scale orthoimagery with a 0.5 foot pixel resolution. The orthophoto tiling format followed a modular layout, with each l' = 100' scale image covering 2,500' x 2,500', and used an interactive mosaicking process for tone balancing and image mosaicking.

GIS Data Conversion and CMMS Impleme ntation , Lake County De partment of UtHities Water Dlvlsion-PalnesvHle, . Ms. Kelly developed the design and implementation of a strategy to integrate Cityworks and E·Government Relational utility billing system. Woolpert provided solutions for Lake County's water GIS development and (WItS needs resulting in better management of the county's water infrastructure. Woolpert developed QAlQC procedures, modified the geodatabase and created a water system GIS. Additionally, the team worked with the county to understand the geospatial maintenance needs of the water system and to develop data maintenance procedures. For the CMMS portion of the project, Woolpert is helping

-Glendale, CA Appendix· 42

" implement Azteca Cityworks into the Utilities Department. Woolpert is also designing and implementing a strategy to integrate Cltyworks and E-Government Relational customer billing system.

Infrastructure Management Geographic Information System and Collaborative Asset Management System, Oakland County Water Resources Commissioner (WRC)-Oakland County, Michigan. Ms. Kelly has ted the design and Implementation of two-way integration with PeopleSoft HR, PeopleSoft Financial, and Harris NorthStar. The integration components include automated processes as well as custom administrative tools for both real-time and batch processes. Ms. KeUy has also led the design and implementation of a public access portal, which is extensible to support concurrent use by multiple jurisdictions. The Oakland County Water Resources Commissioner (WRC) manages and maintains the drainage network for Oakland County, and manages water and sewer systems under contract for a number of municipalities within the county. During the first phase of this project, Woolpert planned and designed an Infrastructure Management Geographic Information System, which included developing a technology plan and conversion plan, as well as design of a geodatabase and creation of the water and sewer GIS data. WRC then selected Woolpert to implement a Collaborative Asset Management System (CAMS) founded on the Cityworks maintenance management and permitting systems. When complete, CAMS will integrate with several of the County's existing systems including PeopleSoft, Harris NorthStar, CCTV, and several in-house developed systems. A web portal is being developed to allow citizens to submit maintenance requests and permit applications online. Additionally, Woolpert is now implementing CAMS for the County's Facilities Maintenance and Operations Division.

Oblique Aerial View Imagery (OAV), US Marine Corps- Various USMC bases in US, . Woolpert is currently under contract to collect and process four -view oblique and nadir color imagery at a ten centimeter pixel resolution of nine USMC Bases.

Parsons 2009 - Phase 8, Parsons Infrastructure & Technology Group Inc.- Various Locations, ' Work included establishing geodetic controls, surveying runways, Navigational Aid inventory, aerial photography acquisition and obstruction analysis. The Federal Aviation Administration and Department of Transportation are developing the WAAS (Wide Area Augmentation System) program for use in precision flight approaches. GPS alone does not meet the FAAs navigation requirements. WAAS corrects for GPS errors and provides vital integrity information regarding GPS satellites.

Sky Harbor International Airport Geographic Information System Implementation, City of Phoenix- Phoenix, ' Ms. Kelly served as an application developer. Ms. Kelly developed asp. net web pages using nHibernate to query an Oracle database. She also developed the aerial photo management tool that plugged into the portal and atlowed users to search for and compare aerial photos. The City of Phoenix implemented an Enterprise GIS at Sky Harbor International Airport, the nation's ninth busiest. The reach of this project was massive, involving nearly 400 feature classes, integration of more than 10 existing systems, a web·based soiution for 200 users and extensive data development. Its nearly four-year scope included data development of all GIS data above ground, on the surface, underground, and inside the buildings in and around the Airport. As part of the project Woolpert developed CAD and BIM specifications to be used by the design community to create data that was easily imported into the City's GIS and CMMS databases. It also included integration with SAP, Maintenance Management, Property Management, Document Management, Cable Management, Pavement Management and the development of a number of other applications. The system is hosted on Oracle Spatial, and available to aviation department users via a web portal solution buitt on ArcGIS Server 9.2 along with SDE.

USGS Lake Erie LtDAR, United States Geological Survey (USGS)- Counties in Indiana & Michigan, Indiana , Woolpert is providing UDAR data acquisition and processing for the USGS for the Lake Erie project, which covers six counties in Michigan and Indiana. Data is collected at a


nominal pulse spacing of 2.0 meters. Data delivered includes the raw pOint cloud data, the classified point cloud, bare earth surface, control, and metadata in a 1,500 x1 ,500 square meter tile format.

AFRL WICC, Wright Brothers Institute, Inc.-Dayton, . Application Developer Woolpert is working with a team of client representatives, defense contractors, government scientists, and academic professionals to create software applications that provide real-time image registration and anomaly detection as part of a set of broader mission objectives. This project includes the integration of data, hardware, and business processes in an environment with an ever-evolving project scope.

Prior to joining Woolpert:

Mountaintop Maps (January 1998 - November 2001). Ms. Kelly founded this private computer software company to create landmark-based navigation software. Th is work induded software engineering, data design and collection, and user interface design.

Islem GIS, Turkey (August 1999 - January 2001). Ms. Kelly served as International Projects Coordinator for this private information technology and services firm. Her duties included managing an ESRI GIS-user conference for Europe, the Middle East and Africa and coordinating international proposals. She also provided training in ArcView software and Avenue programming customizations for employees of the Turkish Ministry of the Environment and United Nations staff in Turkey.

New York State De partment of Environmental Conservation (Nove mber 1996 - June 1997). While working as an intern, Ms. Kelly created digital elevation models using ESRI and other GIS software.


David A. Hansen

Sr. Project Manager Azteca Systems, Inc. 11075 South State, Suite 24 Sandy, UT 84070 [email protected]

PROFESSIONAL EXPERIENCE

Implementation Support

• David is primarily responsible for management of City works implementation projects which includes the responsibilities of assessing the client's requirements, project schedule development, data collection, input, data insta llation, training ami coach ing. He also ussists with client SUppOit when needed, wbich incllldes software installation and troubleshooting, und relational database and GIS Issues.

• He also manages tabular dala conversion, which includes conversion of legacy system data and the import of current data into the Cityworks data stmcturc. He is experienced in the lise of SQL on a variety of database management systems including Oracle Microsoft SQL Server and Sybase.

• Additionally, David provides input into the City works software and database design for himselfand the clients he int(!raCIS with.

• Before working for Azleca Systems David was trained in software SUppUl1, system management and network administration while working for Flowserve Corporation as a Help Desk Technician.

A summary list of current and previous projects includes:

C ity of Long Beach - Long Beacb, CA • C ity ofEncillitas - Encinitas, CA • City of Nonnan - Nonnan, OK. • City of Durham - Durham, NC. • San Diego Gas & Electric (Sempra Utilities) - San Diego, CA

EDUCATION 2000 BS Geography, Minor Communicatiolls, Brigham Young Ulliversity

WORK HISTORY Project Manager, AZlcca Systems, Inc., 1999 - present. Help Desk Tec/lllicifUJ, Flowserve Corporation, 1997- 1999

Glendale, CA Appendtx - 45

George Mastakas Implementation Support

Executive Director of Enterprise Services Azteca Systems, Inc. 11075 South State, Suite 24 Sandy, UT 84070 [email protected]

PROFESSIONAL EXPERIENCE

Responsible for overseeing a team of Proj ect Managers responsible for the implementation of Cityworks so fiwarc . Involved in implementing work management systems for multiple utilities through the Uni ted Slates.

• Manage tabular data conversion, including conversion of legacy system data to the Cityworks system. Experienced in recollfiguring existing databases to work better with GIS data. Proficient in the use ofSQL on a variety of database management systems including Oracle and SQL Server.

Additionally provide input into the Cityworks software and database design in order to incorporate unique clieut needs and spec ifications.

• Perform client assistance with software installation when needed, includ ing relat ional database, GIS, network, and Cityworks software. Perfonn on s ite training and data installation.

A summary list of current and previous proj ects includes:

• City of Oklahoma City, Water- Oklahoma, OK. Gai nesville Regional Utilities - Gainesville, FL. City of Houston Public Works - Houston , TX. Lafayette Utility Systems - Lafayette, LA. City of Oakland Public Works - Oakland, CA City of Naperville - Naperville, IL. Salt Lake Ci lY Publie Utilities - S.L.C., UT. New York City Parks Depmt ment- N YC, NY

EDUCATION 1994 as Geography/GIS, Univers ity of Utah

WORK HISTORY E:cecllt;ve Director of E"terprise Services, Azteca Systems, Inc., 2oo8-present. Director of Proj ect Mllllugelllellt, Azteca Systems, Inc., 1996-2008. Sell;or GIS Proj ect Mtlllnger, Hansen Infonnation Technologies, 1995. GIS Alluiy:,-t, DI GIT Lab, University of Utah, 1993-1 994 .


June 24, 2011

Raja Takidin, PE

" WOOLPERT

The City of Glendale Water and Power 141 N. Glendale Ave., 4th Fioor Glendale, CA 91206

Dear Raja Takidin, PE:

EXIDBIT 8

The purpose of this letter is to provide clarification on a few items within Woolpert's Azteca Cityworks implementation response, at the request of GWP.

1. We understand that the City will be replacing the backflow prevention system (XC2) with Cityworks functionality. Typically, backflow prevention systems manage track the cross connection inspections and automate the process of preparing an inspection letter notice to customers. Woolpert intends to configure a crossconnection inspection in Cityworks in order to try and match the inspection functionality of XC2. For the inspection letter notice sent to customers, Woolpert will use the available reporting hours in Task 2.3 to attempt to duplicate the letter currently provided to customers.

2. Woolpert provided two options in the proposals. We understand GWP will be procuring Option 1: Woolpert led-implementation.

3. As part of the implementation, Woolpert will use the Woolpert Middleware where deemed appropriate. As requested, Phase 3 of the project includes a proposed approach to integrate Cityworks withField Mapplet, Cityworks with PeopleSoft Financials and Cityworks with Inframap. More specifically, PeopleSoft will address a Chart of Accounts (COA), labor costs and materials costs integration. Woolpert has tried to provide an accurate cost to perform these integrations based on prior experience with PeopleSoft; however, GWP understands that additional details are required to fully determine the implementation costs to integrate these systems -these details will be learned during the requirements gathering phase and will be documented in the appropriate Software Requirements Specifications (SRS) for all above mentioned systems. Woolpert will immediately bring any issues with fee directly to the attention of the GWP Project Manager to determine the best course of action.

I

Raja Takidin, PE June 22, 2011

Page 2 4. Woolpert acknowledges that the Woolpert Middleware is provided as part of the

project. Support and maintenance of the Woolpert Middleware will be annual fee starting one year following installation. The support and maintenance fee i5$2,500 a year(Starting in year 2). This support and maintenance will cover the middleware database and functionality framework . It does not address client· side web services. Woolpert will provide support terms and conditions within the project plan once the project is underway.

5. We understand GWP would like to include the Infrastructure Optimization (10) Tool as part of the scope of work. The updated scope of work, including with this Letter, provides the proposed project approach and pricing for 10. Support and maintenance of 10 will be annual fee starting one year following instaUation. The support and maintenance fee is $3,000 a year (Starting in year 2).

Please find included with this letter an updated scope of work that includes the installation of our Infrastructure Optimization Tool (10), updated fee and an updated schedule with a start date of September 12th

, 2011.

Again, we thank you for the opportunity to work with GWP and Look forward to a very successfully project with you and your staff. If you have any questions, please don't hesitate to contact me at 303-328-5858.

Sincerely,

Woolpert, Inc.

Kirk McClurkin

116 INVERNESS DRIVE fAST, SUITE 105 I ENGLEWOOD, co 80112·5125 303.925.1400 I WOOLPERT.COM

SCOPE OF SERVICES

CITYWORKS

IMPLEMENTATION AND INTEGRATION PROJECT

City of Glendale, California I Department of Water Utilities

June 24th, 2011

Scope of Services

Cityworks Implementation and Integration Project

City of Glendale, California I Department of Utilities

June 24th , 2011

Prepared by Wootpert , Inc.

116 INVERNESS DRIVE EAST, SUITE 105 ENGLEWOOD, CO 80112-5125 303 .925.1400

www.woolpert.com

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Table of Contents

SCOPE OF SERVICES I DOCUMENT ACCEPTANCE .... .. ..... .... .. .. .................................... iv

DOCUMENT CONTROL ............................. ....... . .... . . .. ... .. ........ .. .......................... iv

SERVICES OVERViEW ..... ............ ................ .... ........... .... .......... ....... .. ............. .. . . 1

WORK BREAKDOWN STRUCTURE (WBS) ...... . ...... .. . . .... .. .... ......... . ........................ . . 1

SERVICES CLARIFICATIONS ....... .. ... . .. ............................................ .. ......... ........ 2

PROJECT MANAGEMENT .................... ........ ............. ... ..................................... . .. 3

TECHNICAL SCOPE OF SERViCES .............. ................................... .. ....................... 5

PHASE 1 I PROJECT PLANNING .......... .. .... .. ........................... .. ......................... 6

Task 1.1 I Conduct Core Team Training .......... .. .................................. "",, ....... 6

Task 1.2 I Conduct Business Process Review ............... .... .... .. .............. .. ............ 7

PHASE 2 I SYSTEM DESIGN & CONFIGURATION .. .. .................... ....................... ....... 8

Task 2.1 I Prepare Initial System Configuration Document. . .. .......... . ........ . ............. 8

Task 2.2 I HoLd Onsite Configuration Meetings ............................. ... ..... . ... . ... .. .... 8

Task 2.3 I DeveLop Reports .. ... . . . .... . . . ..... ... ........•.........•••• •••••• •....•....... . ... .. . . .. 9

Task 2.4 I Provide Final Demonstration ...... .. ..... . ..... .. . . . ... ... . ... .... .. ..... . ............ 10

PHASE 3 I SYSTEM INTEGRATION ................................. ............. .. .. ................... 10

Task 3.1 I Conduct Onsite Assessment . ...... .. ....................... .............. ........ .. ... 10

Task 3.2 I Prepare Software Requirements Specification ..... ... ........ .............. ....... 12

Task 3.3 I Perform Software Development .................... ..... ......... . ................... 13

PHASE 4 I SYSTEM DEPLOYMENT ..................................................................... 14

Task 4.1 I Install Cityworks ............................ .. ........... . .............................. 14

Task 4.2 I Provide System Integration Validation ................ . . . ....... ... . ................. 14

Task 4.3 I Provide System Training ..... ... ...................................... . ............... . 15

Task 4.4 I Provide System Testing and Acceptance ..... ... .. ...... . ........................... 16

Task 4.5 I Prepare Cityworks and System Integration Documentation ....................... 17

Task 4.6 I Conduct GO·UVE. ........ .. .... .... ..................................................... 18

PHASE 5 I ONGOING SUPPORT .............................. .. ............ .... ........ .. ........... .. . 19

Task 5.1 I Explore Additional Integrations . ......... ... .......... ......... .. ... ... . ........ . ... . . 19

Task 5.2 I Provide Ongoing Cityworks and Integration Support ......... . ..... ................ 20

Task 5.3 I Implement Infrastructure Optimization (IO) Tool ........ ......... .. ............... 20

SERVICES FEE SCHEDULE. ...... . ..... . . . ..... .. .... .. ..................... ........ .......... .............. 23

SOFTWARE COSTS ............. .......... ........... ......... . ..... .. ... ... ..... ... ......... ............... 23

PROJECT SCHEDULE ..... .. ...... ....... . ..... .. .... .. ............ ..... ..................... . . . .......... . . 23

Scope of Services I Cityworks Implementation and Integration Project City of Glendale · Department of Utilities June 24,2011 iii

SCOPE OF SERVICES I DOCUMENT ACCEPTANCE

Raja Takidin, PE City of Glendale

Kirk McClurkin

Woolpert, Project Manager

Dave Feuer Woolpert, Project Deputy Project Manager

DOCUMENT CONTROL

Date:

Date:

Date:

Change Record - - ------

Date Author VerSlOn Change Reference

6.24.2011 Kirk McClurkin 1.0 Original Draft Scope of Services

Scope of Services I Cityworks Implementation and Integration Project Ctty of GlendaLe - Department of Utilities June 24, 2011 iv

" SERVICES OVERVIEW

This Scope of Services identifies the services and activities that will be provided by Woolpert during the City of Glendale Cityworks MMS Implementation and Integration Project efforts. Roles and responsibilities are identified for each stakeholder and member of the project team (City of Glendale and Woolpert), as well as specific services, deliverable, and timeframes.

Sections within this document correspond to specific tasks identified in the Project Schedule. Tasks have been described in detail, as this document forms the basis for the scope of Wootpert's consulting, implementation, and integration services (Services) to be provided in accordance with the terms and conditions of the Contract executed between the City of Glendale and Woolpert .

Services wilt be provided in order to meet the City's business objectives, as articulated to Woolpert via City·developed documents, telephone meetings and in person meetings. Generally, the business objectives are as follows:

• Implement the Cityworks maintenance management system (MMS) software application to meet the City's water system infrastructure management business requirements.

• Integration of Field Mapplet, Inframap and PeopleSoft financial to streamline field work order and inspection activities and entire the appropriate financial data is available in the City's general ledger.

WORK BREAKDOWN STRUCTURE (WBS)

The following sections of this document collectively present the Scope of Services:

• Project Management (Refer to the previously prepared and maintained Project Plan Doc· ument)

• Technical Scope of Services o Phase 1 I Project Planning

• Task 1.1 I Conduct Core Team Training • Task 1.2 I Conduct Business Process Review

a Phase 2 I System Design& Configuration • Task 2.1 I Prepare Initial System Configuration Document • Task 2.2 I Hold Dnsite Configuration Meetings • Task 2.3 I Develop Reports • Task 2.4 I Provide Final Demonstration

o Phase 3 I System Integration • Task 3.1 I Conduct Dnsite Assessment • Task 3.2 I Prepare Software Requirements Specification • Task 3.3 I Perform Software Development

o Phase 4 I System Deployment • Task 4.1 I Install Cityworks • Task 4.2 I Provide System Integration Validation • Task 4.3 I Provide System Training • Task 4.4 J Provide System Testing and Acceptance • Task 4.5 I Prepare Cityworks and System Integration Documentation

Scope of S@rvic@s I Cityworks Implementation and Int@gration Project City of Glendale· Department of Utilities June 24,2011 1

" • Task 4.6 I Conduct GO-LIVE o Phase 5 I Ongoing Support

• Task 5.1 I Explore Additional Integrations • Task 5.2 I Provide Ongoing Cityworks and Integration Support • Task 5.3 I Implement Infrastructure Optimization (10) Tool

• Fee Schedule • Project Schedule

Services, and associated deliverables, are categorized into five major phases, as presented above. Completion of each phase (in order) will culminate with the execution of a Phase Acceptance and Close document signifying the City's acceptance of the services rendered to date and authorization for Wool pert to proceed with work on the next subsequent task. Each of these phases, along with the relevant tasks / sub-tasks is described in detail in the Technical Scope of Services section of this document.

SERVICES CLARIFICATIONS

The following assumptions have been made in preparing this document:

• All work shalt be performed by Wool pert on a fixed-fee basis, as detailed in the Contract and Fee Schedule section of this document.

• Payment terms are as defined in the Contract. • The Woolpert Project Manager will be involved in all phases of this project, including

scoping, management, and delivery of services, up until the project close-out defined in the Project Plan.

• The Project Schedule defines the specific dates and delivery milestones of the project. Woolpert's Project Manager wilt coordinate with the City's Project Manager to ensure schedule compliance.

• Woolpert's Project Manager will submit a list of requirements (work space, network access, internet access, etc.) needed to facilitate on -site work efforts. The City will confirm availability of the necessary resources I requirements prior to confirming on-site task readiness.

• Confirmation of on-site task readiness received by Woolpert's Project Manager from the City will be considered by Woolpert as authorization to commit billable Wool pert resources to the Project. Failure to achieve on-site task readiness by the City will impact both the project completion schedule and budget.

• Travel by Woolpert personnel to City work sites will be as required to facilitate the on-site work detailed in the Technical Scope of Services.

• In order to confirm the availability and scheduling of Woolpert resources, a written Notice to Proceed (signed Contract) must be issued to Woolpert by the City.

• The content of this Scope of Services is not intended to supersede any Contract details . In the case of discrepancies, the Contract shalt rule .

• In the event that changes to the Scope of Services are requested, or required, by either City or Woolpert , said changes shall be addressed and negotiated on a per occurrence basis in accordance with the established Change Control Procedure defined in the Project Plan that will be developed as part of the Project Management task .

........ ~sc~o;p~e~orfs~e~N~lc~e:S!'~(~;t;yw;;O'~k~s~l mjp~~~m;e~"~t,:,,:·o~":'"~d~'~":te;,~,.;tI:on~p,~o~Je~c~t""~::::::::::::::::::. City of Glendale · Department of Utilities -June 24, 2011 2

H PROJECT MANAGEMENT

Wool pert will provide the following general Project Management services:

• Develop, in cooperation with the GWP's Project Manager, a Project Plan and Schedule; • Proactively manage and update Project Plan and Schedule, as required , throughout the

duration of the Project. Project Plan and Schedule modifications will be facilitated upon common agreement between GWP and Woolpert in accordance with the Issue Control process detailed in the Project Plan;

• Coordinate project events with the GWP's Project Manager and Wootpert Team members; • Author, edit, review, and distribute project documentation and technical reports as re

quired; • Facilitate in-process review meetings with the GWP's Project Manager and end-users as

scheduled, and appropriate, throughout the duration of the project; • Perform miscellaneous project administration (e.g. arrange travel, internal project up

dates); and • Anticipate problem areas and propose and facilitate solutions

Project Kick-Off Meeting

As soon as is reasonably feasible, following receipt of the Written Notice to Proceed, Woolpert's Project Manager will work with the GWP's Project Manager to schedule the KickOff Meeting. This meeting will be facilitated on-site at GWP offices for the purpose of: 1) establishing the necessary Project Management protocols to be adhered to by all stakeholders, 2) reviewing the GWP's implementation goals and objectives with all team members, 3) identifying any GWP-owned source documentation necessary to support the Project, 4) identifying all critical path schedule milestones, and 5) addressing any outstanding scope or schedule questions that City stakeholders may have. Development of the Kick·Off Meeting agenda shall be the joint responsibility of Woolpert's and the GWP's Project Managers.

Project Schedule Coordination

Project Schedule coordination and management will be performed using Microsoft Project software. Project Schedules and Tasks will be monitored and adjusted as needed, depending upon the GWP's priorities and ability make its staff and facilities available at the appropriate times throughout the Project. An updated Project Schedule delineating resources, scheduled tasks, and completed tasks will be maintained and available to all Woolpert and GWP project participants.

Status Meetings

Wool pert will facilitate a regular occurring status meeting. Wootpert's Project Manager will participate in regularly scheduled On-Site Project Status Meetings with the GWP's Project Manager and designees for the purpose of reviewing project issues including: 1) activities, action items, and deliverables completed to date; 2) activities, action items, and deliverables in process or scheduled; 3) technical or contractual issues that require corrective action . Wootpert meeting participants will include Wootpert's Project Manager and ad hoc team members, as required. GWP meeting participants will be as deemed necessary by the GWP's Project Manager, or as requested by Woolpert's Project Manager. Due to the short duration of the Project, all on· site Project Status Meetings will be co-facilitated with the scheduled Review Workshops.

Scope of Services I Cltyworks Implementation and Integration Project City of Glendale · Department of Utilities June 24, 2011 3

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" Internal Status Meetings

Internal status meetings will be held on a weekly basis to ensure communication and status about tasks and requirements are discussed and understood by key Wootpert resources . One of the key areas these status meetings will add ress is how the configuration and the integration will successfully be implemented. Over the years, we have learned that there are times with system configuration may dictate how integrations are programmed and implemented, and there are times when integration may dictate how a configuration proceeds. Throughout the project, it is imperative that the configuration and integration lead resources fu lly understand current project requirements and decisions. These meetings will allow the Woolpert team to ensure the configuration is developed in a way to support a set of sustainable integrations and vice versa_

Deliverables • Draft Project Plan in MS Word or Adobe PDF format. • Kickoff meeting agenda in MS Word and/or Adobe PDF format. • On-site project kickoff meeting (1 day). • Final Project Plan in MS Word or Adobe PDF format. • Monthly project status reports in MS Word or Adobe PDF format upload to project website • On-site monthly project status meetings. • Internal status meetings. • On-going project management, including resource allocation, invoicing and general con

sulting. • Password protected project website and issue log management

Assumptions • Provide a point of contact for all project management issues and questions. • Review, comment, and acceptance of Draft Project Plan within ten (10) days of document

delivery. • Schedule with staff and provide facilities for on-site meetings and off-site conference

caUs. • Review and accept project status reports. • Schedule meeting space appropriate for the kickoff meeting. • Coordinate and schedule meeting attendees.

GWP Responsibilities • GWP will create and structure a core project team. Team will contain a mix of domain

and technical experts and have representation from , at minimum, each of the different sections involved in the implementation.

• Invoices will be uploaded to project webSite and a notification will be sent to the GWp· Project Manager for review and approval.

Scope of Services I Cltyworks Implementation and Integration Project City of Glendale - Department of Utilities June 24, 2011 4

" TECHNICAL SCOPE OF SERVICES

This project has two primary technical objectives: 1) implement the Cityworks MMS software solution to support the City's water infrastructure management activities and 2) integrate Cityworks MMS with Inframap for straight-forward value and hydrant maintenance, PeopleSoft to reconcile the general ledger and Field Mapplet. In order to achieve these objectives and ensure the City's identified project benefits are realized , Woolpert will undertake the project in the manner depicted in the following flowchart and more futly described within this section.

Figure 1 - Phase Workflow

Scope of Services I Cityworks Implementation and Integration Project City of Glendale· Department of Utilities June 24, 2011 5

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" PHASE 1 PROJECT PLANNING

Task 1.1 Conduct Core Team Training

Core Team Training will be comprised of a two-day curriculum designed to introduce the Cityworks maintenance I work management tools to GWP Project Team members.

The purpose of the Core Team Training is to provide GWP project participants (those with implementation responsibilities) with enough exposure to, and understanding of, the Cltyworks maintenance I work order management functionality such that they are able to make smart and informed decisions as they relate to the overall implementation objectives. The intent of the Core Team Training is not to provide the skills needed to maintain the daily operations of the system. This End-User Training is provided at a later date.

Core Team Training will be facilitated in a classroom environment (computer lab or training room) on-site at the GWP.

Subtask 1.1.1 1 Prepare Training Agendas- Woolpert's Project Manager wilt prepare and submit a detailed agenda of the Core Team Training to the GWP's Project Manager for review no less than three (3) days prior to the scheduled training. This agenda will outline the key components and core functionality of each product that will be addressed during the demonstration.

Subtask 1.1.2 I Facilitate Training - Wool pert's Project Manager and System Configuration Specialist wilt provide GWP an in-depth on-site overview and demonstration of the following Cityworks MMS software applications:

• Cityworks MMS • Cityworks Desktop • Cityworks Anywhere

The following application functionality , as it pertains to the GWP's Water Department responsibilities, will be demonstrated:

• End-User Application Navigation and Data Entry, • Application Administration, Configuration, and Management,

Work Management Functionality

Service Requests Problem Codes Caller I Requestor Information Submit To I Dispatch To

Work Orders

Work Order Types Work Order Tasks Inspections Crews

Labor Service Request Management Service Request Reports

Equipment Labor Work Order Management Work Order Reports

Scope of Services I Cityworks Implementation and Integration Project City of Glendale - Department of Utilities June 24, 2011 6

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" Materials

• Metrics (External Work Order Data Collection Based on Measured Events) • GIS (Asset Inventory, Geocoding, Event Layers), and • Customized Reporting

Oeliverables • Woolpert's Project Manager and System Configuration Specialist will facilitate on-site

Core Team Training activities over a two (2) consecutive business day period, as specified above.

Client Requirements • In support of the Core Team Training efforts, it shall be the GWP's responsibility to:

o Secure an appropriate training facility suitable for participants, o Provide the required number of printed training manuals (Woolpert will provide

the City with one digital copy), and o Schedule and accommodate the appropriate GWP Team Members such that they

are available, without undue interruption, for the required number of days.

Assumptions • Ensure staff participates in Core Team Training activities.

Task 1.2 I Conduct Business Process Review

The objective of this task is to understand how the GWP currently performs maintenancerelated business processes and propose any potential changes with Cityworks in mind.

Subtask 1.1 .1 I Business Process Workshops (Round 1) - One of the main features of a Cltyworks asset and maintenance, management system is the ability of the software to be configured to fit how GWP goes about performing maintenance on and managing its infrastructure assets. To accomplish this, Woolpert will work with GWP staff to document the work processes related to asset and maintenance management activities and Key Performance Indicators (KPls). This wilt be accomplished via two rounds of on-site meetings and workshops over the course of this task_ The purpose is to gather the following information:

• What are the current issues and chaUenges related to asset and maintenance manage-ment?

• Who will use the software? • How will they use the software-what tasks do they need to perform? • In what environment will they use it? • What difference should it make for their jobs? • How will your staff use the data-how is data analyzed, how are reports prepared, etc?

These work process reviews will playa critical role in defining and establishing the configuration requirements for the Cityworks system. Using the information gathered during the business process assessment task, and informed by the identified needs of the GWP, the Wool pert team wilt evaluate the current business processes to identify workflow issues_ Business processes that might require enhancement or replacement will be identified. The team will then design improved workflows.

Scope of Servtces I Cttyworks tmplementation and tntegration Project City of Glendale - Department of Utilities June 24, 2011 7

n Subtask 1.1.2 I Document Business Processes (Round 1) . Following the workshops, Woolpert will document pertinent work processes in a Configuration Document in text numerical format (ie: Step 1, Step 2, etc.) . Woolpert will provide the documented workflows to GWP staff to review and comment and, once finalized, will update the actual system configuration. Woolpert will then commence to of the next round of workshops.

Subtask 1.1.3 I Business Process Workshops (Round 2) - Woolpert will come back onsite for a second round of two day meetings to review and refine the documented businesses process and discuss and key potential changes to existing business processes.

Subtask 1.1.4 I Document Business Processes (Round 2) - Woolpert will update the business process documentation following Round 2 workshops and resubmit to the GWP.

Deliverables • Two days of on-site meetings (Round 1) • Two day of on-site meetings (Round 2) • Memorandum of documented business processes in MS Word or Adobe PDF format.

Assumptions • None

GWP Responsibilities • Schedule with staff and provide facilities for the Workshops. • Review, comment and acceptance of Update 1 of System Configuration Document within

ten (10) days of document submittal.

PHASE 2 I SYSTEM DESIGN & CONFIGURATION

Task 2.1 I Prepare Initial System Configuration Document

Woolpert will compile the information gathered and documented through the multiple workshops and distill into a System Configuration document that wilt be used to guide the required Cityworks configuration to support the water department. This document will include the reo quired service request, work order and inspection documentation necessary to configure Cityworks. Throughout the configuration process, Woolpert wilt facilitate a series of in· process reviews with GWP staff.

Task 2.2 I Hold On site Configuration Meetings

Subtask 2.2.1 I Hold On-site Configuration Meetings (Round 1) - This will consist of a (2) two·day onsite meeting to initially address:

• Domains. This is the security architecture that determines how employees, work orders and other information can be shared across organizational boundaries. It is intended that one domain be provided for ease of maintenance of the system.

• Employee Hierarchy. Determines security protocols for each user of the system as well as practical grouping of employees for assignments to work orders and service requests (e .g. crews).

• Work Orders. Templates for each of the type of maintenance activities that will be performed on each asset in the system, initially focusing on Water Mains, Service Laterals,

Scope of Services I Cityworks Implementation and Integration Project City of Glendale · Department of Utilities June 24, 2011 8

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H Meters, Valves, pumps, motors, backflow devices, fire hydrants, reservoirs, and tanks provided by City in the RFP.

• Tasks. Individual work items associated with a work order. For example, a repair water main work order might have tasks for establish traffic control, shut off water, etc.

• Materials Hierarchy. Organization and rules for items that are used to repair assets. Examples of materials are things such as pipes and valves.

• Equipment Hierarchy. Organization and rules for items that are utilized to complete a work order but are not consumed. Examples are items such as backhoes, vehicles, vacuum trucks, etc.

• Service Requests. Templates for requests for service. Many times maintenance activities are initiated starting with a service request whose purpose is to determine if a work is necessary or not.

• Reporting: Current or future expected reports will be discussed and designed. • Projects: Projects to be managed within Cityworks.

In addition to typical items discussed above, the meeting will also include discussion on hardware environment in order to prepare for a Cityworks install in future task. Woolpert will prepare Update 2 of the System Configuration Document. Extra planning steps and care taken during the initial phases of an implementation such as this will reap tremendous rewards when the system goes into production service. As part of the meetings, Woolpert will have a full version of Cityworks available to help facilitate ideas and approaches to the configuration - this is also part of the overall iterative learning process.

At the end of this meeting, there will be a set of action items for GWP staff such as gathering the current list of employees, materials, equipment and hard copy work orders and service requirements. Woolpert will prepare a full list of action items and submit to the GWP. At the end of these meetings, Woolpert will have enough information to configure approximately 30% of the GWP's needs.

Subtask 2.2.2 I Hold On-site Configuration Meetings (Round 2) - This will consist of a second, (2) two-day onsite meeting to propose of configuration approaches to service requests, work orders and inspections based in the initial meetings. At this meeting, GWP data will be available to be viewed within Cityworks. Woolpert will update the System Configuration with any new information or requirements learned. At the end of these meetings, Woolpert will have enough information to configure approximately 75% of the GWP's needs.

Subtask 2.2.3 I Hold On-site Configuration Meetings (Round 3) - This will consist of a third, (2) two· day onsite meeting to final the configuration for service requests, work orders and inspections. At this meeting, Woolpert will be looking for a verbal confirmation from GWP staff decision makers that the overall configuration approach meets the GWP's maintenance management needs because after this meeting Woolpert will move on to fully configure Cityworks in preparation for a final demonstration and acceptance by the GWP. Woolpert will update the System Configuration with any new information or requirements learned. At the end of these meetings, Woolpert will have enough information to configure 100% of the GWP's needs.

Task 2.3 I Develop Reports

Wool pert will catalogue all of the necessary reports learned throughout meetings. Once the reports have been prioritized, Woolpert's implementation / report deveLopment team will subsequently deploy as many of the identified reports as possible within the allocated budget.

Scope of Services I Cityworks Implementation and Integration Project City of Glendale· Department of Utilities June 24,2011 9

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" Wool pert will utilize CrystaL Reports to configure and depLoy the resultant reports. The re-ports will be submitted to GWP as drafts for review and feedback. GWP will have up to 10 days to provide feedback. WaoLpert will incorporate requested changes into the reports. The reports will be tested with system testing in Phase 4.

Task 2.4 I Provide Final Demonstration

After the 3rd round of configuration meetings, WaeLpert will come back onsite for a full system demonstration to staff participants and stakeholders. This will be up to a 111 day meeting to review the configuration in depth and answer any questions. At the end of this meeting, it is anticipated that they're may be some minor requested changes to the system. WaoLpert will make those changes once Cityworks is installed on a GWP server prior to training. It is expected that the GWP provide a written sign-off following this task and, therefore, approve Woolpert to move onto the System Integration.

Deliverables • Update 2 System Configuration Document • Hold On-site Configuration Review Meetings (Round 1) • Update 3 System Configuration Document • Hold On-site Configuration Review Meetings (Round 2) • Update 4 System Configuration Document • Hold On-site Configuration Review Meetings (Round 3) • 40 hours of report development, feedback and testing • Final Demonstration

GWP Responsibilities • The GWP's Project Manager and GWP staff member(s) responsible must thoroughly review

and understand the configuration documentation developed by Woolpert. • Ensure appropriate staff participates in configuration meetings. • Following Final Demonstration, provide written sign-off of the configuration in order to

move onto the System Integration phase

Assumptions • Water geodatabase is already in place, so a geodatabase design is not required for the

GWP. • It is currently assumed that the GWP will not Go-Live with Cityworks until the integrations

are developed and tested. • Some reports may not be able to be developed until integration(s) are in place ~ this will

depend on the exact reports required by GWP. • Cityworks management reporting, dashboard, and general out-of-the-box reporting.

PHASE 3 I SYSTEM INTEGRATION

Task 3.1 I Conduct Onsite Assessment

Subtask 3.1.1 I Integration Kickoff Meeting ~ This task will include a kick-off meeting to ini tiate integration tasks. Woolpert will lead an integration kick-off meeting to discuss expectations for integration design and development for all of the integrations determined to be part of the project.

Scope of Services I Cltyworks Implementation and Integration Project City of Glendale - Department of Utilities June 24, 2011 10

" These meeting will be led by up to two (2) Woolpert consultants. The goat of this meeting will be to review the feasibility and priority of each requested integration.

This will include: • An evaluation of the current status and usage of each system at the GWP; • Out-of-the-box and custom options for integrating with each system; • Critical goals and constraints of each integration; and • Any need for GWP in-house or external t hi rd-party development.

Woolpert will provide the expertise necessary for defining each integration to and from Cityworks, and will work with GWP in-house experts or external vendor experts for each target system to identify how the integration will occur to and/or from that system. At the end of this meeting the list of integrations to be agreed upon to be completed prior to Cityworks GoLive and after Cityworks Go-Live.

The fo llowing integration will be addressed in Phase 3:

• PeopleSoft Financials (Chart of Accounts (COAl. labor costs, and materials costs) integration - These integration wi ll leverage the Woolpert Middle. A customer PeopleSoft adapter will be developed to synchronize the COA with Cityworks and export labor and materials costs from Cityworks back to PeopleSoft in order to reconcile the general ledger.

• Field Mapplet • Inframap • Data migration of MS Access and MS Excel files • Link Electronic Operations Manuals with assets - this wilt be handled using out-of-the-box

functionality within Cityworks. Cityworks allows uses to link e lectronic documents directly to work orders and inspections.

Subtask 3.1.2 I Provide Server Setup and Maintenance - This is an ongoing task throughout the integration tasks. This task includes ini tial server setup on Woolpert development server and access to the appropriate software and servers in a development environment at the City of Glendale. Throughout the project, changes to the Cityworks database will take place and will require an update to the system configuration used for integration development. Woolpert will update the integration development e nvironment on an ongoing basis .

Delive rables • Agenda for Integration kickoff meeting • Meetings minutes from Integration kickoff meeting • 1 Day Integration kickoff meeting • Server setup in preparation for development • Testing and coordination of VPN setup

GWP Responsibilities • None

Assumptions • Initial CMMS configuration meetings will be completed by the GWP prior to beginning inte

gration tasks. • All associated hardware has already been procured and is in place at the GWP. • Woolpert will have access to development/testing environments via virtual private net

work (VPN) connection

Scope of Services I Cityworks Implementation and Integration Project City of Glendale ' Department of Utilities June 24, 201 1 11

" • GWP project manager will send an email approving functionality for each integration. • All development will be done in en with the Microsoft .Net Framework version 4. • Defects are not considered changes, therefore additional hours will not be charged to cor

rect defects. • The GWP will setup and maintain a stagingltest environment during development. • Access databases and excel spreadsheets are listed as proposed integrations. It is assumed

the data in these systems will be migrated to Cityworks. If after review of these systems it is determine there is not a return of investment to migrate the data, the other option is to NOT migrate this data and just pult historical reports from these systems as needed.

Task 3.2 I Prepare Software Requirements Specification

Subtask 3.2.1 I Hold Requirements Workshops - Woolpert will hold up to 3 days of onsite requirements gathering workshops for each integration. These workshops will define the detail of each integration including integration frequency and direction, the mechanism triggering the integration, validation rules, error and reporting conditions, and data format. The result of these workshops wilt be a Draft Software Requirements Specification.

Subtask 3.2.2 I Prepare Draft Software Requirements Specifications - Following the workshops, Woolpert will prepare three (3) Software Requirements, one for the PeopleSoft integrations, a second one for lnframap and a third for Field Mapplet. Woolpert's SRS documents provide:

• A Vision for the Application/Integrations • High-level System Architecture Diagram • Assumptions learned • Screenshots of Prototypes, where applicable • List of the Requirements and their Priority Number • Detailed Requirements - this section will consist of a narrative description for each re

quirement, identifying integration frequency, mechanism, validation rules, reporting conditions and data.

• Use Case Narratives, where applicable • Glossary of Terms, as required

The SRS is considered a living document. Woolpert recognizes that the GWP project team may request changes to the agreed upon functionality, and it is expected. As changes are requested and mutually agreed upon, this document will be modified and redistributed among the project personnel. This flexible process enables Woolpert to communicate dearly and honestly with the GWP when changes could impact schedules, budgets, or resources.

The requirements matrix in the SRS wilt serve as a backlog of prioritized needs and, therefore, provides a road map of moving forward with development. Wootpert will submit both Draft versions of SRS documents for review.

Subtask 3.2.3 I Data Migration Plan · For the MS Access database and MS Excel spreadsheets, Woolpert proposes migrating the data from these systems to Cityworks. This is the best approach to consolidation asset management data within GWP. Woolpert will develop a data migration mapping document, review it with GWP and move onto migrate the data into Cityworks as part of the Cityworks onsite installation .

Scope of SelVices I Cityworks Implementation and Integration Project City of Glendale· Department of Utilities June 24,2011 12

H Subtask 3.2.4 I Research and Ad Hoc Meetings · While the SRS documents are being creat· ed, there will be a need to have regular conference calls between GWP technical staff and Waolpert technical staff. Throughout aU of the successful software integration projects, we have learned that time is required for both parties to do some research with vendors or internal staff to determine the possibilities of meeting certain requirements requested by users. Very rarely is technical staff able to provide answers for every requirement during meetings. Research and time to hold specific meetings for outstanding integrations issues I questions will occur in this subtask.

Subtask 3.2.5 I Conference Calls to Review Draft Software Requirements SpecificationsGiven the number of integrations specified, Woolpert will a llocate 4 weeks of review t ime for the GWP to review the Draft documents. Over the 4 week period, a series of 2-5 conference calls will be setup to discuss specific specifications_ Multiple conference caUs will allow the team to focus on a just a few documents on each call instead of trying to address all of them at once_

Subtask 3.2.6 I Incorporate Feedback into Software Requirements Specifications - Following conference calls, Woolpert will incorporate the feedback from the GWP into the draft documents. All of the SRS documents will be submitted once last time for approval prior to moving onto development.

De liverables • 32 hours of research and ad-hoc meetings • Three (3) draft software requirements specifications in MS Word for Peoplesoft, Inframap

(if required) and Field Mapplet. • Up to 5 conference caUs approximately Y1 day for each call to discuss functionality and

data migration_ • Three (3) final software requirements specifications in MS Word • One (1) final data migration plan in MS Word

GWP Responsibilities • None_

Assumptions • GWP understands that additional details are required to fully determine the implementa

tion costs of these integrations_ • GWP in-house staff or third-party staff with a technical understanding of the third party

systems will participate in aU integration meetings. • GWP in-house staff or third-party staff wi ll be responsible for integrating data to/from

third-party software.

Task 3.3 I Perform Software Development

Subtask 3.3.1 I Programming - Programming and configuration for each identified system completed within this task.

Deliverab\es • Peoplesoft Financials inte rfaces • Inframap configuration with Cityworks • Field Mapplet Integration

Scope of Services I Cityworks ImpLementation and IntegratIon Project City of GlendaLe - Department of Utilities June 24, 2011 13

" GWP Responsibilities

• None

Assumptions • Field Mapplet is a GIS toot built on ArcG IS 9.3.1 using .NET 3.5 or higher. The exact inte

gration requirements will be discussed during the project. At that time, Woolpert will discuss any additional hours that may be required to meet GWP integration needs.

PHASE 4 I SYSTEM DEPLOYMENT

The configuration and integrations will be completed, so at this point in the project 1t is time to validate how the two work together, move on to train staff, prepare final documentation, test and Go-Live.

Task 4.1 I Install Cityworks

Subtask 4.1 .1 I Data Migration and Preparation - Prior to beginning the Cityworks instaHation, Woolpert will assist GWP in preparing the MS Access database and MS Excel spreadsheets to be migrated into Cltyworks.

Subtask 4.1 .2 I Cityworks Installation - This task includes installing Cityworks Server MMS to be used with the Oracle database, as well as with ArcSDE. Additionally, this task includes installing the Cityworks Desktop/Anywhere software on each designated client machine. Prior to beginning the installation, Woolpert will provide a full readiness checklist to GWP IT staff to ensure the computers and server are prepared in advance .

Following the installation, Woolpert will be onsite to review the configuration against the upcoming validation meetings in Task 4.2 I Provide System Integration Validation.

Deliverables • Software installation readiness checklist • Install of desktop licenses • Cltyworks database installation • Data preparation and migration of MS Access database and MS Excel

GWP Responsibilities • Ensure GWP IT is available to support software installs during designated timeframe.

Assumptions • Woolpert will have administrative rights to the servers and computer or have access to IT

support to install software. • If it is deems that 3rd party vendors such as Harris or Oracle (PeopleSoft) are required in

order to not violate a software maintenance agreement, it is assumed the GWP will con· tract directly with these vendors.

Task 4.2 I Provide System Integration Validation

Both the configuration and integrations will be validated in this task. To do so, a two·day workshop will be held to demonstrate the key business process work flows where both Cityworks and the integrations playa role in some part .

Scope of Services I Cityworks ImpLementation and Integration Project City of GLendale· Department of Utilities June 24, 2011 14

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" Subtask 4.2.1 I Prepare Validation Checklist - This checklist will serve as a guide during the validation demonstrations. The purpose of each workflow wilt be identified, along with the expected reports at each step of the workflow.

Subtask 4.2.2 I Demonstrate Business Processes Between Cityworks and Integrations -wootpert will work with the GWP Project Manager to plan on the demonstrations for relevant staff within a two day period. It is expected that all integration can be demonstrated within these two days. The goat of these demonstrations is to validate that the configuration and integration work together as expected, for the business process, data and reporting requirements.

De live rables • Validation checklist • Up to 2 days of system validation meetings

GWP Responsibilities • None.

Assumptions • Woolpert will make minor changes to integrations or the configuration if it is determined

that there is a missed requirement. • GWP Responsibilities • At the end of these meetings, the GWP will approve the configuration and integrations in

order to move onto training.

Task 4.3 I Provide System Training

Completion of the training efforts will result in GWP system administrators and end-users being provided the training necessary to manage (administrators) and use (end-users) the configured Cityworks application and integrations in an effective manner such that the GWP's over·arching business objectives can be met through use of the newly configured system.

Subtask 4.3.1 I Prepa re Training Materials· Woolpert will prepare a series of digital training documents that will be used to facilitate the classroom training of GWP users. We wilt leverage Azteca Systems' existing training documentation, with minimal customizations. Training materials wilt be de livered to the GWP in digital format .

Subtask 4.3.2 I Prepare Client Site for Trainins . THIS IS A GWP-OWNED TASK - This is a GWP-led task that will be supported by Woolpert. Prior to de livering the necessary user training, the GWP's designated training facilities will need to be prepared. Each student work station will need to be configured with the Cityworks software, a connection to the Cityworks database on the development server. and interlintranet access (as necessary). All workstations wilt need to be tested for connectivity prior to the initiation of the training ses· sions.

Subtask 4.3.3 I Deliver Training to GWP Staff - Woolpert's Project Manager, System Configuration Specialist and Integration Specialist will co-facilitate a series of training classes. Each fu ll day class will be facilitated on-site at the GWP's identified training facility. Prior to the training, Woolpert will prepare a training syllabus detailing each topiC to be covered. On-site training shall be facilitated over a period of four (4) consecutive business days (Monday through Friday) . On-site training classes are scheduled as follows:

Scope of Services I Cltyworks Implementation and Integration Project City of Glendale - Oepartment of Utilities June 24, 2011 15

" Ctass 1 (Cityworks Designer and Administrator Training) •. , .................................................... B hours ctass 2 (Service Requests, Work Orders and Inspections Training) ...................................... 8 hours Class 3 (Continued from Class 2, Projects, Contracts) ........................................................... 8 hours Class 4 (GIS Data Management, QA/ QC Training} ................................................................•... 8 hours Class 5 (System Integration Administration) ............................................................................ 24 hours

DeUverables • Woolpert's Project Manager will deliver the necessary training materials to the GWP's Pro

ject Manager. Preparation and delivery of training materials shall be within two (2) business days prior to the scheduled start of on-site training activities_

• Woolpert Project Team Members will prepare and deliver training as detailed above.

GWP Requirements • Distribute training materials to GWP users prior to the scheduled training sessions. • Ensure training room is prepared in advance.

Assumptions • GWP understands that failure to provide GWP administrators and end users with the ap

propriate training documents will impact Woolpert's ability to properly train these users in the time allotted for classroom training.

• GWP understands that failure to properly prepare the training site and ensuring adequate available training re-sources will result in the Woolpert - GWP training team being unable to provide the required training to GWP administrators and end-users.

• GWP understands that failure to properly prepare for and participate in the training sessions witt significantly impact GWP staff's ability to effectively make use of the reconfigured Cityworks application and the newly delivered CRP web application.

Task 4.4 I Provide System Testing and Acceptance

The focus of these efforts is to develop a series of system criteria (test plan) that GWP staff will use to guide the in-house testing of the configured Cityworks solution.

Subtask 4.4.11 Develop Draft Testing and Acceptance Plans - Woolpert will take the lead on developing a Testing and Acceptance Plan. The Plan will derive its focus from the previously prepared Cityworks Configuration documents. Functional metrics that the Cityworks configuration must successfully achieve prior to being promoted to the GWP's production environment will be defined. Additionally test scripts, designed to step GWP Testers through the User Acceptance Testing (UAT) process will be developed as part of this plan. Final plan contents will be per common agreement between the GWP and Woolpert and will serve as the "script" for testing and approving the required system configuration . This plan will include the following Testing and Acceptance Plans:

• Cityworks System Testing and Acceptance Plan - please note this plan will also include testing for the ability for staff to open Electronic Operation Manuals (EOM) on the fly, cross connection solution within Cityworks, pump station maintenance work orders migrated from Access, and excel spreadsheets for chemical dosing for reservoirs and tanks.

• PeopteSoft (ERP) Testing and Acceptance Ptan for HR data, material inventory, Project information

• Inframap (valve and hydrant maintenance) Testing and Acceptance Plan • Field Mapplet Testing and Acceptance Plan

Scope of Services I Cityworks Implementation and Integration Project City of Glendale - Department of Utilities June 24,2011 16

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" Subtask 4.4.2 I Incorporate Feedback - Woolpert's Project Manager wilt update the draft document per GWP comments to create the final Testing and Acceptance Ptan.

Subtask 4.4.3 I Perform User Acceptance Testing - THIS IS A GWP-OWNED TASK. This is a GWP-led task that will be supported by Woolpert team members . GWP staff (Cityworks users) will "step" the Cityworks configuration through the test scripts defined within the Testing and Acceptance Plan. The test scripts will be marked as either "pass" or "fait" with appropriate notes and screen shots provided to Woolpert for resolution. Testing and related configuration updates will continue untiL acceptable performance is achieved as defined within the Testing and Acceptance Plan. Four weeks has been aUocated for testing each aspect of the overall system induding integrations. During testing, a weekly phone will be held to discuss issues and bugs found.

Subtask 4.4.4 1 Update Application and Database Configuration per UAT Results - Woolpert configuration team members will make modifications to the Cityworks application I database and integrations based upon the results of (noted defects) the UAT process. Once all of the database and application updates have been facilitated and pass testing, the collective system will be deemed ready for promotion to the GWP's production environment.

Oeliverables • Wool pert will prepare and deliver the Testing and Acceptance PLan to the GWP as detailed

above. • Wootpert's Project Manager, System Configuration Specialist and Systems Integration De

veloper will collectively support the GWP's testing and acceptance process. • Incorporate changes to configuration and integrations as per bugs found . • Woolpert's implementation team will facilitate any necessary configuration modifications

as determined through the GWP's testing and acceptance process, as detailed within the Testing and Acceptance Plan.

• Deployment of each interface

GWP Responsibilities • The GWP's Project Manager, GWP staff member(s) responsible for application manage

ment, application testing and other pertinent GWP staff must thoroughly review and understand the Testing and Acceptance Plan developed by WooLpert.

• GWP is responsible for fully testing the configured Cityworks application and integration per the criteria established within (and only within) the accepted Testing and Acceptance Plan.

Assumptions • Testing to be based on Software Requirements and use cases, as required, to be led by

GWP.

Task 4.5 I Prepare Cityworks and System Integration Documentation

Final documentation will be updated and delivered to the GWP prior to Go-Live within this task.

Subtask 4.5.11 Review and Update System Configuration Document - The System Configuration Document will be reviewed one last time and updated to reflect any changes that have been made since Phase 2 of the project.

Scope of Services J Cityworks Implementation and Integration Project City of Glendale - Department of Utilities June 24, 2011 17

" Subtask 4.5.21 Prepare Integration Administration Guides - Woolpert will first hold a meet-ing with GWP System Administrator staff to discuss a draft template for system administrator guides. Following this meeting, Woolpert will move onto prepare administration guides for each of the integrations:

• Peoplesoft (ERP) Financials - COA, labor and materials • Inframap (valve and hydrant maintenance) • Field Mapplet

Subtask 4.5.31 Conference Call to Review Administrative Guides - Woolpert will two canterence calls to discuss feedback from GWP. It is expected that GWP bring any comments to the conference calls.

Subtask 4.5.41 Incorporate Feedback on Administrative Guides - Wootpert will document GWP feedback and make changes to the administrative guides accordingly.

Deliverables • Final System Configuration Document • Meeting to discuss Outlines and format of System Administrator Guides • Draft System Integration Administrator Guides • Incorporate Feedback into System Integration Administrator Guides • Final System Integration Administrator Guides

GWP Requirements • Review and provide feedback on all draft deliverables within specified timeframe.

Assumptions • None.

Task 4.6 I Conduct GO·LlVE

Immediately following the System Testing and Acceptance, Woolpert will provide on-site System Go-Live support in order to assist with the successful start-up of the Cityworks system. During this time, Wool pert's Project Manager, System Configuration Specialist and Integration Specialist will assist the GWP's End-Users and System Administrators with site-specific configuration issues. Additional coaching and supplemental training services will also be provided during this time.

Subtask 4.6.1 I Prepare for Go-Live- In preparation for go live, Woolpert's System Configuration Specialist will work on-site with the GWP's Project Manager and IT Support Staff to ensure that all terminals requiring access to the Cityworks application are tested for connectivity; all terminals requiring the ability to print Work Orders and Service Requests are tested for connectivity; and all system user accounts are tested for login ability. Additionally. as part of the go-live preparation activities, Woolpert's System Configuration Specialist will migrate the configured and approved Cityworks database from the Development environment to a Production environment.

Subtask 4_6_2 I Go-Live Support- During the first week of live Cityworks operations, Woolpert's Project Manager and System Configuration Specialist will provide the on-site support required to coach new users and provide detailed technical systems support. This support will occur between the hours of 8:00 am and 5:00 pm local time Monday through Friday

Scope of Services I Cityworks Implementation and Integration Project City of Glendale - Department of Utilities June 24, 2011 18

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" of the first week of production. Scheduling variances can be facilitated by Waolpert to ac-commodate GWP schedules.

Deliverables • Woolpert's Project Manager and System Configuration Specialist will facilitate on-site Sys

tem Go-Live activities over a five (5) consecutive business day period, as specified above.

GWP Responsibilities • The GWP's Project Manager and IT Support staff should equally assist in administering the

Go-Live tasks to make sure it is clear to the End-Users that the GWP is internally capable of supporting Cityworks. GWP System Administrators and IT Support staff will benefit from learning basic Cityworks troubleshooting routines during this time.

Assumptions • Project sign-off within agreed upon timeframe following Go-live.

PHASE 5 I ONGOING SUPPORT

Task 5.1 I Explore Additional Integrations

As part of this task, it will be determine to integrate the following systems with Cityworks:

• PeoplesoftHR - This interface will automatically update employee rates/ status from PeopleSoft to Cityworks. Web services will be used to facilitate this interface using the Woolpert Middleware and the messaging que with a PeopleSoft adapter working with the message que.

• Northstar - Miles, can I get a brief few sentences for how we're implementing ... see other examples here.

• Derceto / Wonderware - Azteca provides a programming interface, the Metrics API, specifically for connecting with and reacting to live sensor information and real-time operational parameters. This interface is commonly integrated directly with read -only SCADA databases such that a very short time after a SCADA alarm is activated a work order will be generated to inspect, repair or replace the asset in question. Similarly, for cases when SCADA alarms are not sounded but rather record operating parameters (RPM, Pressure, Temperature, Runtime hours, etc.) the Metrics API can be used to trigger work orders based on asset operations compared to normal conditions.

• SmartGrid - Itron provides an application programming interface for their enterprise application products which will enable a secure, robust integration through the latest technology including a secure service bus and or web services. Azteca Cityworks also provides some web service oriented API for access into the service request module of Cityworks. Woolpert suggests leveraging these web services for this integration.

Each integration will include the following tasks. Where possible and feasible with GWP goals, testing and Go-live will be combined, which can reduce the level of effort.

• Gathering Requirements • Development Software Requirements Specifications • Client Review • Incorporate Feedback to Software Requirements Specification

Scope of SelVices I Cityworks Implementation and Integration Project City of Glendale - Department of Utilities June 24. 2011 19

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"., " • Development • Documentation • Testing • Go-live

Dellverables • System integrations for systems listed above • Software requirement specifications for above interfaces • Testing and Acceptance Plans for above interfaces • Testing Support • Administration Guides

GWP Responsibilities • None.

Assumptions • GWP understands that additional details are required to fully determine the implementa

tion costs of these integrations. • Licensing fees associated with Itron Interfaces are covered by Glendale's existing support

and maintenance agreements. • The Itron APls natively retrieve or write the desired data for this integration in a single,

non, threaded caU to a web service. No cascading calls or direct database connections will be required .

Task 5.2 I Provide Ongoing Cityworks and Integration Support

Woolpert proposes 80 hours of support time for any assistance requested by the GWP.

Dellverables • 80 hours of support

GWP Responsibilities • GWP will send an email or call designated contact when support is required. Priority des

ignations to issues will be discussed prior to beginning this task.

Assumptions • Task hours may also be used for Cityworks 2011 upgrade.

Task 5.3 I Implement Infrastructure Optimization (10) Tool

This task will include installation, testing, configuration and training of the infrastructure Optimization Toolset. The following are the key subtasks.

5.3.1 I Install Infrastructure Optimization Tool - The purpose of this task is to install the Infrastructure Optimization toolset and document installation process. Wootpert, with coordination and assistance from GWP, will install the 10 toolset and the supporting database. The 10 toolset will be an extension to ArcGIS 9.3.x. Wootpert will document the major steps of the install. The system will be tested for acceptance post-install.

Deliverables • Installation of 10 and Configuration of the database

Scope of Services I Cityworks Implementation and Integration Project City of Glendale · Department of Utilities June 24, 2011 20

" • Installation Documentation in MS Word

GWP Responsibilities • Support installation

Assumptions • Installation and documentation will not exceed 8 hours.

5.3.2 I Identify Risks Workshop(s) - The purpose of this task is to evaluate existing infra· structure data and define potential 'Probability of Failure' and 'Consequence of Failure' risk factors' for generating a 'Business Risk Exposure' score.

Woolpert recommends a series of onsite workshops as needed to identify risk factors. In the context of asset management, risk can be defined as the probability of failure (PoF) multiplied by the consequence of failure (CoF) multiplied by a redundancy factor (R), and is often used as a measure of 'criticality' . The preferred industry term used for this criticality is 'Business Risk Exposure' (BRE). The BRE can provide a consistent methodology for evaluating assets in support of predicting and prioritizing repair and/or replacement projects.

Oellverables • Factors, weights and ratings and data recommendations for generating future factors in

MS Word (10 Factors Document)

GWP Responsibilities • Provide resources to collaborate and determine risk factors (Estimated hours: 16)

Assumptions • Two Woolpert subject matter experts will provide up to four (4) - 4 hour workshops. In the

last hour of each workshop, the documentation that Woolpert creates wit! be validated.

5.3.3 I Configured Risks and Conduct Training (Pilot Area)-The purpose of this task is to train staff, and configure risk factors for up to 5 asset types and 40 risk factors.

Woolpert will provide 'Risk' training for up to 6 staff resources through hands on configuration of risk factors defined in the previous subtask. This training wilt cover scenario creation, factor administration and configuration, features overview and reporting. As necessary, documentation will be updated to reflect any modifications or additional recommendations discussed during the meetings. A pilot area will be established and used to minimize the volume of records during training.

Oeliverables • Training and configuration of pilot area

GWP Responsibilities • Prepare data for training and configuration • Provide training facility with appropriate 10 software

Assumptions • Initial Configuration will be limited to pilot area (Not to exceed 2,500 records per asset

type) for up to 5 asset types and 40 risk factors. Fun configuration will follow acceptance (if needed)

Scope of Services I Cityworks Implementation and Integration Project City of Glendale - Department of Utilities June 24,2011 21

,,,, n

• Wool pert will provide one resource for to up 40 hours

5.3.4 I Provide 10 Training (REPLACEMENT and DECISION) - The purpose of this task is to train resources on the configuration and functionality of the 'Replacement' and 'Decision' components of 10.

Woolpert will conduct hands-on training on the configuration and usage of the 'Replacement' and Decision' for ' -5 resources. Wool pert will create sample cost data in 10 for demonstration purposes. This training will include creation of replacement costs, R & R decisions and maintenance decisions as well reporting capabilities (Excel, PDF, and Graphs).

Oeliverables • Replacement' and 'Decision' component training.

GWP Responsibilities • Wilt provided training facility with appropriate 10 software

Assumptions • Woolpert will provide one resource for to up 16 hours. • Woolpert will provide ad-hoc support as needed for up to 8 hours.

Scope of Services I Cityworks ImpLementation and Inte!!ration Project City of Glendale - Department of Utilities June 24,2011 22

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" SERVICES FEE SCHEDULE

The following is a breakdown of the fee by major task:

SOFTWARE COSTS

The following is a breakdown of the software costs:

*Maintenance and Support: Woolpert Middleware: $2,500.00 per year (starting in year 2) I support the middleware data base and functionality but web services that work with middleware will be address on an hourly basis. Infrastructure Optimization Toolset (10): $3,000 per year (starting in year 2)

PROJECT SCHEDULE

Please refer to the corresponding Microsoft Project file titled 201191_Glenddale CMMS Implementation_Final.rnpp.

Scope of Services I Cityworks Implementation and Inte!lratlon Project City of Glendale - Department of Utilities June 24, 2011 23

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