CompleteView Quick Start Guide 4.7 · Technical Support can be reached Monday through Friday, 8AM to 6PM CST at 512 ‐617‐4802 ... Programs and Features, ... 11. After contacting

CompleteView™ Quick Start Guide CompleteView™ Version 4.7

1. Table of Contents

1. Software Install and General Configuration Flow Diagram ..................................................... 4

2. Before You Install ..................................................................................................................... 5

3. Pre Installation Check List ........................................................................................................ 6

4. Upgrading CompleteView ........................................................................................................ 7

4.1. Upgrading from CompleteView 3.x to 4.x ................................................................................................ 7

4.1.1. Upgrading CompleteView 3.x to CompleteView 4 32-bit ............................................................... 7

4.1.2. Upgrading CompleteView 3.x to CompleteView 4 64 bit, USB key ............................................... 8

4.1.3. Upgrading CompleteView 3.x to CompleteView 4 64 bit, software key ....................................... 10

4.2. Upgrade Note, CompleteView 4.3 .......................................................................................................... 11

5. Installation ............................................................................................................................... 12

5.1. Analog Video Card, Driver Installation ................................................................................................. 16

6. Obtaining Your Virtual License Key ...................................................................................... 18

7. Accessing CompleteView Server Configuration .................................................................... 20

7.1. Startup Wizard........................................................................................................................................ 20

7.2. Manual Setup .......................................................................................................................................... 21

8. Setup a Volume ....................................................................................................................... 22

9. Setup an IP camera .................................................................................................................. 24

10. Setup a New User in Server Configuration ............................................................................. 26

11. Setup a Recording Schedule .................................................................................................... 28

12. Accessing CompleteView Client Configuration ..................................................................... 29

13. Add a Server to Client Configuration ..................................................................................... 30

14. Setup a New User in Client Configuration ............................................................................. 31

15. Setup a View Layout ............................................................................................................... 33

16. Setup a Map View ................................................................................................................... 35

17. Appendix A: Configuring Windows Firewall Exceptions for CompleteView ....................... 38

17.1. Configuration of Windows Firewall on Windows 7 ........................................................................... 38

17.2. Configuration of Windows Firewall on Windows Server 2012 ........................................................... 42

18. Appendix B: Change Internet Explorer settings for CompleteView Web Client ................... 45

18.1. Configuring for Web Client access on Windows 7 using Internet Explorer v8 or v9........................... 45

CompleteView Quick Start Guide Page 3

18.2. For users of Windows 7 32 Bit edition ............................................................................................... 46

18.3. For users of Windows 7 64 Bit edition ............................................................................................... 47

18.4. Configuring for Web Client access on Windows Server 2012 using Internet Explorer v8 or v9 ....... 48

19. Appendix C: Software Guidelines and Best Practices ............................................................ 51

20. Additional Resources .............................................................................................................. 53

Technical Support can be reached Monday through Friday, 8AM to 6PM CST at 512‐617‐4802 or by email at

[email protected].


1. Software Install and General Configuration Flow Diagram

*Optional configuration steps

Server Configuration (1)

Client Configuration (2)

IMPORTANT:

Video Client

accounts must

match the

CompleteView

Server accounts.

Install CompleteView software

open Server Configuration

Save and Exit

Configure serial ports*

Create Users/Groups

or import from Active Directory

Add and configure alarms*

Enable embedded web server*

Create and configure volumes

& if needed configure archive volumes

Create recording schedule(s)

Add CompleteView server(s) to

client configuration

Add users and groups to the

client / import Active Directory

Create view layouts

Add and configure maps

Configure Sequence, Auto

Sequence, and Auto Full

screen*

Save the client configuration to

the Configuration Server ‐ (if a

Configuration Server is being

used)

Configure audio*

Add and configure cameras

Configure motion zones*


2. Before You Install Make sure the target computer meets or exceeds CompleteView’s minimum system requirements.

CompleteView Client Applications 64 bit CompleteView Server Applications

Operating Systems:,

Windows 7, Professional or

Ultimate, or later.

Core 2 Duo 2.0 Ghz or higher

2 GB RAM or higher

Video Card w/ 256 MB RAM

or higher

10/100/1000 Ethernet

Controller

Systems with IP only or Gen II analog capture card configuration:

Windows 7 Professional 64 Bit

Windows Server 2012 R2 Essentials (or Standard) 64 Bit

All Servers must have the following:

Microsoft DirectX 9.0c or later

Minimum of 2 GB system Memory

Graphics Card with at least 256 MB RAM

1. Note: Server hardware requirements vary based on the cameras used and

recording configuration. Please use the Salient Design Tool to calculate

specific server requirements or contact Salient Systems Engineers at 512‐

617‐4800.

Note: If you intend to use the web version of the client application, a browser compatible with

Microsoft’s Silverlight 5.x or later is required.

Note: It is recommended, but not required, that CompleteView be installed on a computer with a ‘clean’

operating system installation. Other software packages, especially video management/editing applications

or video capture device drivers, can interfere with the operation of CompleteView.

Note: Webcams and non‐Salient video capture boards can interfere with the operation of CompleteView

server applications. It is suggested that CompleteView server applications be installed on a computer

without that hardware, or any webcams or video capture devices be removed from the system prior to

installation.


3. Pre Installation Check List

Verify all cameras that will be managed by CompleteView are listed on the CompleteView Supported

Cameras list.

If running CompleteView in a Virtual Server environment, where automatic software failover will be

configured, ensure you have a USB over Ethernet device to attach the USB licensing keys to.

Check the original system design to verify the target system has enough processing capacity and storage

space to support:

o The number of cameras that will be recording to the system

o The intended camera recording frame rate

o The intended compression type

o The intended recording resolution

If using analog PTZ cameras ensure that the target system is equipped with available serial port(s). If it

is not, make sure you have a USB to serial adaptor. In either case you may also need a RS232 to RS485

adaptor depending on your camera make/model.

Note: If you will be running CompleteView in a Virtual Server environment where

automatic failover will not be configured, you will need to contact Salient Support for a

software licensing key after installation.

Note: Users upgrading from any v3.x CompleteView installation will need to

enter a CompleteView v4 feature key prior to upgrading.

Users upgrading from CompleteView 4.0 to 4.1 will require a feature key prior

to upgrading. Please contact Salient Support to obtain the feature key.


4. Upgrading CompleteView

4.1. Upgrading from CompleteView 3.x to 4.x

Upgrading from CompleteView 3.x to v4 requires a CompleteView 4.0 license key. For customers of Salient’s Yearly Upgrade Plan (YUP) a 4.0 license key can be obtained by contacting Salient Systems Technical Support at 512‐617‐4802 or [email protected]. CompleteView 4.0 comes in both 32 bit and 64 bit versions. There are special considerations for customers switching from 32 bit to 64 bit installations.

The 64 bit version of CompleteView does not support Salient’s Fusion 4 video capture cards. If considering an upgrade to 64 bit CompleteView, ensure your CompleteView server records only IP cameras and analog cameras connected to encoders. 64 bit CompleteView also does not support cameras using the Immervision lens or Agent VI video analytics. Please ensure these are not used in your existing 32 bit CompleteView server installation prior to upgrading to 64 bit CompleteView.

CompleteView 4 32 bit does support the Fusion 4 capture cards, Immervision lenses and Agent VI analytics.

4.1.1. Upgrading CompleteView 3.x to CompleteView 4 32‐bit

1. Contact Salient Support with the

existing CompleteView Product ID to get a new V4 license key. The Product ID can be found in CompleteView Server Configuration ‐> General tab ‐> Feature Keys button

2. Add the new v4 Feature Key to

CompleteView. The key can be added in CompleteView Server Configuration ‐> General tab ‐> Feature Keys button

3. Restart the CompleteView server

4. Download and install CompleteView 4.0 32 bit upgrade installer (CV-Update-4.0.0.XX.exe) and follow the instructions in the Installation portion of this manual.


4.1.2. Upgrading CompleteView 3.x to CompleteView 4 64 bit, USB key

A 32 bit to 64 bit upgrade, where the CompleteView 3.x 32 bit is licensed using a USB dongle, is performed in two parts. CompleteView v4 64 bit does not support USB license keys. First, upgrade to 32 bit CompleteView v4. Once this upgrade is complete, the switch can be made from the USB dongle based license key to a software based license key. Following the change form USB dongle key to software key it is then possible to from 32 bit CompleteView v4 to 64 bit CompleteView v4.


1. Upgrade from CompleteView 3.x to CompleteView 4.x 32 bit. Follow the instructions previously provided here.

2. It is now necessary to back up the CompleteView configuration files. Backup the servercfg.cvw and clientcfg.cvw files which can be found in c:\program files(x86)\CompleteView\. To back up the files copy them to another folder location (like the Desktop) or a USB drive.

3. Download the keyfinder.exe utility from the salientsys.com website. Keyfinder.exe will log your current CompleteView licensing information which will be used by Salient Systems Technical Support to generate a new v4 Feature Key. Once downloaded, run keyfinder.exe.

4. Locate the featurekeys.dat file, which will be located in the same folder keyfinder.exe was run from. This may be the c:\{downloads} folder. Copy the file to a folder location where it will be easily accessible. The file will need to be sent to Salient Systems Technical Support to generate a new key in step 9.

5. Uninstall CompleteView 3.x 32 bit. Go to Control Panel ‐> Programs and Features, choose CompleteView and click ‘Uninstall’.

6. Remove USB key from the CompleteView server.

7. Install CompleteView 4 64 bit using the local installer (CompleteView‐x64‐Setup‐4.0.0.XX.exe). Do not use Admin Console. Follow the instructions in the Installation portion of this manual.


8. Verify the servercfg.cvw and clientcfg.cvw configuration files do not exist in c:\program files\CompleteView\. If the files are present, delete them.

9. Reboot the system

10. Salient Technical Support will need to provide you with a new license file. Please obtain the new Product ID of CompleteView prior to contacting support. The Product ID can be found in CompleteView Server Configuration ‐> General tab ‐> Feature Keys button. When contacting Salient Technical Support for the new software license file you will need to provide the product key and the featurekeys.dat file obtained in step 4.

11. After contacting Salient Technical Support for the new software license key, copy the new software license key file as well as the previously backed up configuration files to the CompleteView installation folder. They files can be copied to c:\program files\CompleteView\

12. Restart the CompleteView server.


4.1.3. Upgrading CompleteView 3.x to CompleteView 4 64 bit, software key

If the existing CompleteView 3.x 32 bit software is licensed with a software key the upgrade process is simplified. CompleteView 3.x 32 bit needs to be updated with a v4 Feature Key prior to installation of v4. CompleteView 3.x 32 bit is then uninstalled and CompleteView 4 64 bit is installed as a final step.


1. Contact Salient Support with the existing CompleteView Product ID to get a new V4 license key. The Product ID can be found in CompleteView Server Configuration ‐> General tab ‐> Feature Keys button.

2. Add the new v4 Feature Key to

CompleteView. The key can be added in CompleteView Server Configuration ‐> General tab ‐> Feature Keys button

3. Backup the CompleteView configuration

files. Backup the cvserver.lic, servercfg.cvw and clientcfg.cvw files which can be found in c:\program files(x86)\CompleteView\. To back up the files copy them to another folder location (like the Desktop) or a USB drive.

4. Uninstall CompleteView 3.x 32 bit. Go to Control Panel ‐> Programs and Features, choose CompleteView and click ‘Uninstall’.

5. Install CompleteView 4 64 bit using the local installer (CompleteView‐x64‐Setup‐4.0.0.XX.exe). Do not use Admin Console. Follow the instructions in the Installation portion of this manual.

6. Copy the configuration files that were previously backed up in step 3 to the CompleteView installation

folder. They files can be copied to c:\program files\CompleteView

7. Restart the CompleteView server.


4.2. Upgrade Note, CompleteView 4.3

When upgrading from CompleteView 3.x to CompleteView 4.3; refer to Section 4.1, “Upgrading from CompleteView 3.x to 4.x” for upgrade instructions relevant to your installation.

CompleteView™ version 4.3 includes significant enhancements to the Video Volume database and the way Volumes are managed. In order for these enhancements to take effect a mandatory post‐installation database synchronization will occur the first time CompleteView™ version 4.3 is started. Depending upon the size and quantity of pre‐existing Volumes, the post‐installation database synchronization may require anywhere from several minutes to several hours to complete.

Use the CompleteView™ server GUI to verify the database sync is complete.

Server GUI Log Events

Start>All Programs>CompleteView>Server GUI

Server GUI Server GUI – Log Event List

“Finished File Scan” event indicates database sync complete


5. Installation

1. Insert USB License Key into

an open USB slot on the

computer (skip this step for

installations with a software

based license).

2. Insert CompleteView CD into

CD‐DVD/ROM drive. The

installation program should

automatically launch.

3. On the ‘Welcome’ screen,

ensure that you have no

open programs or

applications running, and

that you are logged into the

system with Administrative rights before proceeding, then click “Next”.

4. On the ‘User Information’

screen, fill in the ‘Name’ and

‘Company’ fields then click

‘Next’.

Note: Users upgrading from any v3.x CompleteView installation will need

to enter a CompleteView v4 feature key prior to upgrading.


On the ‘Select Packages’

screen, select features

based on the computer’s

intended role.

If setting up a client

workstation, only select

options listed under “Client

Applications”. If setting up a

CompleteView server, select

all applicable ‘Client

Application’/’Server

Application’ options. When

finished, click “Next”.

5. Confirm location to install

CompleteView. Default

location: ‘C:\Program

Files\CompleteView’. Click

‘Next’.


6. CompleteView Setup will detect

any instances of CompleteView

applications running. When it is

finished, click ‘Next’.

7. On the ‘Shortcut Folder’ screen

choose the name of the Shortcut

folder. This is where icons for

CompleteView applications will

appear under ‘Programs’ in the

Windows Start menu.

Note: If you are upgrading from a previous

version of CompleteView and valid

CompleteView v4 Feature Key is not present

you will see this error message and the

installation will exit. Please contact your

Salient Reseller about obtaining a v4 feature

key.


8. CompleteView is now

ready to install. Click ‘Next’

to proceed.

9. The ‘Installing

CompleteView’ screen will

display. Clicking ‘Cancel’

will interrupt the

installation.


5.1. Analog Video Card, Driver Installation

If you do not have any analog capture cards click

‘Next’ and skip to step 12. If you do have analog

capture cards installed click the ‘Install’ button

which corresponds to the capture card type you

have installed.

For Gen II capture cards (cards with 8, 16 or 32

analog inputs):

1. Select “Always trust software

from ‘Exar Corporation’”. Choose

‘Install’.

2. The driver installation will proceed. It may

take up to a minute for the drivers to be

installed.

3. Click ‘OK’ to continue.


For Gen I capture cards (cards with 4 BCN connectors):

On the following screen (see Figure 1) select ‘NTSC (North

America)’. The driver installation will start, please click

“Continue Anyway” for each driver installation, there will

be 2 drivers installed for each video port.

10. If no errors were encountered the last

screen of the setup process will show

‘Installation Successful’. The system needs

to restart before CompleteView can be

used. Click Reboot to restart the computer

immediately or Later to exit the installation

without rebooting.

Note: It is recommended that you reboot the system immediately following installation. If you do

not reboot the system after the installation is complete, the CompleteView services will need to be

started manually before the application can be used. To manually start the CompleteView services,

go to Start/Settings or Control Panel/Administrative Tools/Services. On the Services screen select

and start the following services, as they apply, CompleteView Administrative Service,

CompleteView Configuration Service, and CompleteView Server.


6. Obtaining Your Virtual License Key CompleteView supports licensing via USB dongles or via software based virtual license key. If you are licensing the server using a virtual license key you will have received an email from [email protected]. This email will contain licensing instructions. Please keep the email available as it will be required for the licensing process to be completed. Please skip this installation step if you have a dongle based license. To obtain the virtual license, Salient will need your server GUID. The server GUID is a unique number

identifying the server CompleteView is installed on.

To obtain the GUID, perform the following steps.

1. Access CompleteView’s Server Configuration by clicking Start ‐>

All Programs ‐> CompleteView, then choose System

Configuration.

2. Choose ‘Configure Servers’.

3. Enter ‘localhost’ as the ‘Address’ and ‘admin’ as the

‘Username’. Leave the ‘Password’ field blank and press ‘OK’.


4. From the ‘Misc’ tab press the ‘Feature keys’ button.

5. The ‘License Not Found’ dialog will display.

Copy the GUID from the text box on this

dialog (in this case the GUID is

‘0B0756NIQBA046P75IIIR1EGG’).

6. Reply to the email you received form [email protected]. In the body of the reply message

paste the GUID found in step 5.

7. [email protected] will reply back with your software license. The software license file is

attached to the email and is called ‘cvserver.lic’. This license file will need to be saved to the

CompleteView installation folder (normally this is [Program Files]\CompleteView\). Save the file to this

folder.

8. For the license to take effect reboot the CompleteView server system (optionally the CompleteView

Server service can be restarted from Windows Services console).


7. Accessing CompleteView Server Configuration

7.1. Startup Wizard

In CompleteView™ version 4.6 and later, server configuration can be performed either manually, or via the

Startup Wizard. Upon initial, post‐installation reboot, the Wizard will automatically launch. The Wizard is set

to automatically launch upon each reboot of the server. To disable automatic Wizard launch, uncheck the ‘Run

this wizard upon reboot’ box. Click ‘Cancel’ to leave the Wizard, and complete setup manually.


7.2. Manual Setup

1. Click on Windows Start button.

2. Go to All Programs, and then the CompleteView folder.

3. In the CompleteView folder, click on System Configuration.

4. System Configuration will open up and show 4 selections, choose “Configure Servers”.

5. Login using “localhost” as the Address, “admin” as the username and leave password field blank.

(note: if configuring from a remote location, substitute the server’s IP address for localhost)


8. Setup a Volume

1. In Server Configuration, right click ‘Volumes’ and click ‘New

Volume’.

2. Choose the Drive and Folder you would like to

record to using the Browse For Folder dialog.

The folder can be any local drive and folder or a

mapped drive.


You will be brought to the General tab for the volume.

a. You can change the Drive and Folder

using the Path field. Click the ‘…’ button

to bring up the Browse For Folder dialog.

b. Free Space Threshold for Writing (MB)

field specifies the minimum amount of

free space in megabytes that must

remain on the drive. When the specified

amount of space is left on the drive,

CompleteView will begin writing video to

the next volume specified or erase the

oldest day of recordings on the volume to free space for new recordings.

c. Read‐Only specifies no new video will be written to the volume, but when a search for video is

initiated, CompleteView will look for video on this volume. Leave this unchecked so

CompleteView will actively write video to the volume.

3. Click the Cameras tab. Put a checkmark next to the

cameras that you would like to record to this

volume.

Note: Salient recommends that the hard drive storing the operating

system and page file not be used to record video. If the operating system

and page file are stored on C:\, do not store video on the C:\ partition.


9. Setup an IP camera

1. In Server Configuration, right click ‘Cameras’

and choose ‘Add Camera’.

2. You will be prompted to enter a name for the

camera. Enter a name and click ‘OK’.

3. You will be brought to the IP

camera configuration tab.

4. Choose the IP camera

manufacturer from the

Manufacturer list.

5. Choose the IP camera model from

the Model list. If your model does

not appear on the list choose the

closest available model on the list.

(Note: many IP cameras share the

same Camera Model driver)


6. Enter the IP address or Hostname of the IP camera/encoder in the Address (Hostname/IP) field.

7. If using an HTTP port other than 80, or if using an RSTP port, other then 554, change the port number to

match the IP camera/encoder configuration in the associated fields. (Note: in the majority of

circumstances you can leave these at their default settings)

8. Enter the username and password for the IP camera/encoder in the Username and Password fields.

9. If you are not using one of the Generic camera models skip this step, otherwise enter the URL path to

the image/MJPEG stream/RTSP stream in Image Path. Call Salient’s support at 512‐617‐4802 for specific

image path configuration details.

10. (Optional) Save the configuration by clicking the Server Configuration menu item then Save

Configuration. This step is optional, and can be performed at the end of configuring all

cameras/schedules/volumes etc.

Note: You can test the camera functionality by right clicking on the

camera in the tree view to the left and selecting Live View.

Note: To setup Digital PTZ on a fixed camera:

1. Click the ‘PTZ’ tab.

2. Check ‘PTZ Enabled’.

3. Select ‘Digital’ from the ‘Protocol’ drop down box.

For full instructions on setting up Digital PTZ please reference the

CompleteView Administrators Manual.


10. Setup a New User in Server Configuration

1. In Server Configuration, right click ‘Users/Groups’ and

choose ‘New User….


user. Enter a name and click ‘OK’.

3. You will be prompted to enter a password for the

user. Enter a password and click ‘OK’.

4. Enter the same password again in the Verify

Password field.


5. You will be brought to the Administration tab for the

user.

6. On this tab you can select the user’s group

membership, whether or not their activity is logged

and whether or not they are an administrator of this

server. (Note: In the event of a difference between

user‐level permissions and group‐level permissions,

the most permissive combination of access will be

allowed)

Click on the Camera tab to configure

camera‐specific permissions.

a. View provides the user with access

to view live video from the selected

camera

b. Playback provides the user with

access to search and play recorded

video.

c. Export provides the user access to

export video from the selected

camera.

d. PTZ provides the user with

permission to control the camera

movement (applies only to cameras

with PTZ capability)

e. PTZ Priority sets the priority level a user has for the selected PTZ camera. In the case where

multiple users are accessing the same PTZ camera simultaneously, the user with the highest set

priority level will gain control.

f. Presets configuration is used to set permissions for individual preset numbers on a PTZ camera.

Note: A corresponding user will need to be created

in the Client Configuration tool. The Client

Configuration tool is where specific view layouts and

maps can be configured for the user. Please refer to

the Client Configuration section for setup details.


11. Setup a Recording Schedule

1. In Server Configuration, expand ‘Schedules’ and select ‘Every

Day’.

2. You will be brought to the schedule’s Edit tab.

3. Select a camera from the list. If your camera is not listed choose the correct group of cameras from the

Cameras drop down box.

4. Select the type of recording

you wish to enable for the

camera using the Scheduled,

Ext. Alarm, Motion and Pre‐

alarm buttons.

5. Highlight the times of day the

selected recording type(s) will

be active for the selected

camera. The time line to the

right of the selected camera is labeled 0 through 24 which represents the hours of day on a 24 hour

clock. To highlight a block of time, left click and drag the mouse over the times you wish to have the

selected recordings active. Release the left mouse button when finished highlighting. You can choose

different recording types and highlight other areas of the bar until the recording schedule for the

selected camera is finished.

Note: A default schedule is created upon installation which should be modified to define

the general recording parameters. It is possible to setup additional schedules to define

separate recording parameters for holidays, weekends etc. Please refer to the

Administrators Manual for further details.

Note: The time line bar allows for up to 15 minute granularity when setting recording schedule

times. For more granular control use the Start and End controls to set recording times down to

specific minutes. The Copy Schedule and Paste Schedule buttons can be used to quickly copy a

schedule configured on one camera to another camera. See the Administrators Manual for

additional details.


12. Accessing CompleteView Client Configuration

1. Click on Windows Start button

2. Go to All Programs, and then the CompleteView folder.

3. In the CompleteView folder, click on System Configuration.

4. System Configuration will open up and show 4 selections, choose “Configure Clients”.

5. On the following screen select “Local Configuration”. (note: for more information on using

Configuration File or a Configuration Server reference the Administrators Manual)

6. Login using “admin” as the username and leave password field blank.


13. Add a Server to Client Configuration

1. In Client Configuration, right click Servers and choose

Add Server.

2. Enter the server’s hostname or IP address in the Enter

Server Address field.

3. Enter the username and password for the server.

4. The Cameras tab will appear showing a list of the cameras available from

the server. The server has been successfully added.


14. Setup a New User in Client Configuration

1. In Client Configuration, right click ‘Users/Groups’

and choose ‘New User’.

2. You will be prompted to enter a name for

the user (this should correspond to a user

created in Server Configuration). Enter a

name and click ‘OK’.

3. You will be prompted to enter a password for

the user (this should correspond to a user

created in Server Configuration). Enter a password and click ‘OK’.

4. Enter the same password again in the Verify

Password field.

Note: A corresponding user should be setup on the server in Server Configuration. More flexible

user configuration can be achieved allowing the administrator to configure different users for the

clients and servers; please reference the Administrator’s Manual for details of these setup scenarios.


5. You will be brought to the Administration

tab for the user.

a. Checking the Administrator

checkbox will allow the user to

modify this session configuration in

Client Configuration.

b. Checking Auto Fullscreen will

automatically display the Video

Client full screen when the user

logs in.

c. Checking Auto Sequence will set the

video client to automatically enter

Sequence mode when the user logs

in.

d. Checking Active Directory

Authentication will indicate

whether the user is a non‐editable

Active Directory object.

e. Checking any options under Hide Nodes will disable the display of the selected node for

the user in the Video Client’s Tree View

f. Member of these groups – Displays a list of all local groups. If set, the user is a member

of the group and will inherit any view layouts and maps that have been created for the

group(s).


15. Setup a View Layout

1. In Client Configuration, expand ‘Users/Groups’

2. Right click on Views and click New View.


view. Enter a name and click OK.

4. You will be brought to the General tab for the view.

a. The View Name field allows you to change the name for

the view. This is the name that will display in the Video

Client.

b. Checking the In Sequence checkbox will configure the

view to be part of the user’s sequence. When the user

enters Sequence mode the Video Client will switch to

this view automatically.

c. The Dwell Time field allows you to set the amount of

time the view is displayed for during Sequence mode. The Dwell Time is configured in

seconds.


5. Click the Edit tab. The Edit tab displays the view layout configuration tool which allows you to select

cameras for the view and arrange the camera tiles in any order and size that is required.

a. To add a camera to the view, drag a camera from the Cameras list onto the Drawing Surface

(grey area which is displaying grid points).

b. To show cameras from a different server, select the server from the Server drop down list.

c. If configuring the view for a 4x3 aspect ratio monitor leave View Target at 4 : 3. If

configuring the view layout for a 16x9 aspect ratio monitor (wide screen) then change View

Target to 16 : 9. The Drawing Surface will change to reflect the target monitor’s layout.

d. Checking Grid Scale enables grid points to be displayed on the Drawing Surface. Camera tiles

will snap to the grid points allowing for easier alignment of camera tiles.

e. The number of snap to grid points can be changed to make the points more or less granular.

Selecting 1x, 2x or 3x in the Grid Scale drop down list will change this.

f. Checking Title Bar will toggle the title bar display on the camera tiles in the view layout.

Note: Camera tiles do not have to be manually expanded to fill the entire

Drawing Surface. The Video Client will automatically remove unused space to

the right and bottom of the camera tiles in order to display the view layout in

the largest area of the monitor possible. In the view layout shown above the

excess space to the right and bottom will be removed and the four camera

tiles will be displayed full screen


16. Setup a Map View

1. In Client Configuration, expand ‘Users/Groups’

2. Right click on Maps and click New Map...

3. Enter a name for the map in Enter map name:

field. This will be the name displayed in the

Video Client.

4. You will be brought to the General tab. Click the

Import button to select a .JPG or .BMP file to be

used as the background for the map.


5. Windows Open dialog box

will appear. Select the .JPG

or .BMP file. Click Open.

6. The selected file will appear in the Images list of the General tab. Highlight the image. A preview of

the image will appear to the right of the Images list. Press Select to use this image as the background

for this map.


7. Once the image is selected the file name will

appear in the Image Name: field.

8. Click the Edit tab to add cameras and links to this map.

a. To add a camera drag and drop a camera from the list to the left of the map image onto the

desired location over the map. A camera icon will appear with a corresponding field‐of‐view

cone. You can adjust the position and size of the cone using the on screen controls. Hover

over the camera icon to see a snapshot of the camera’s view, which can help you properly

position the camera and adjust its field‐of‐view cone.

b. To add a map link drag and drop a map from the list to the left on onto the desired location

over the map.


17. Appendix A: Configuring Windows Firewall Exceptions for

CompleteView

CompleteView uses three ports for communications to client viewing and administration applications. It is

necessary to open these ports if Windows Firewall or another firewall program is installed on the computer

running CompleteView server software.

17.1. Configuration of Windows Firewall on Windows 7

1. Open Control Panel by clicking

Start then Control Panel.

2. Open the Security options by

clicking System and Security.

3. Click Windows Firewall.

Note: If a camera is configured to use the Generic RTSP/UDP driver another firewall rule will need to be configured in

addition to the rules listed below. UDP ports 6970‐7225 will need to be open on the CompleteView server.


4. Click Advanced Settings.

5. Select Inbound Rules.

6. Click New Rule.

7. Select Port and click next.


8. Enter in the following ports as Specific

Local Ports and click next.

4242 – Data

4243 – Command

4250 – Config Server

4255 – Admin Service

4502‐4534 – Web Server*

*Optional

9. Select Allow the connection

and click next.


10. Select which network types

apply to this rule and click

next. If you are not sure,

select all.

11. Name the rule

CompleteView and click

Finish.


17.2. Configuration of Windows Firewall on Windows Server 2012

1. Right click on My Computer and

select Manage.

2. Expand Configuration to see

Windows Firewall with Advance

Settings.

3. Expand Windows Firewall with

Advance Settings to see

Inbound Rules.

4. Select Inbound

Rules.

5. Click New Rule.

6. Select Port and click next.


7. Enter in the

following ports as

Specific Local Ports

and click next.

4242 – Data

4243 – Command

4250 – Config Server

4255 – Admin

Service

4502‐4534 – Web

Server*

*Optional

8. Select Allow the

connection, and click

next.


9. Select which network types

apply to this rule and click

next. If you are not sure,

select all.

10. Name the rule

CompleteView and click

Finish.


18. Appendix B: Change Internet Explorer settings for CompleteView Web Client

CompleteView v3.8.1 and higher provides a Web Client compatible with Internet Explorer, Firefox and Google

Chrome browsers. When accessing the Web Client with Microsoft Internet Explorer it may be necessary to

modify some operating system and/or Java settings to access the web client and optimize performance.

CompleteView 4.5.1 and higher requires a browser compatible with Microsoft Silverlight 5.x or higher in order

to use the web client.

18.1. Configuring for Web Client access on Windows 7 using Internet Explorer v8 or v9

1. In Internet Explorer, click Tools ‐> Internet Options ‐> Security 2. Click ‘Custom level…’

3. Under the ‘ActiveX Controls and plug‐ins’ heading set ‘Allow ActiveX Filtering to ‘Disable’

Note: Setting changes only apply when accessing the Web Client with IE 8 & 9. When

access the Web Client with Chrome or FireFox browsers these settings do not need to be

changed.


In addition to the above setting change in Internet Explorer, it is necessary to change a setting in Java based on which version of Windows 7 is used. 18.2. For users of Windows 7 32 Bit edition

1. Open Windows Control Panel, double click ‘Java’ to open the ‘Java Control Panel’

2. Click the ‘Advanced’ tab. Under ‘Java Plug-in’ check ‘Enable the next-generation Java Plug-in (requires browser restart)’


18.3. For users of Windows 7 64 Bit edition

1. Open Windows Control Panel, double click ‘Java’ to open the ‘Java Control Panel’

2. Click the ‘Advanced’ tab. Under ‘Java Plug‐in’ uncheck ‘Enable the next‐generation Java Plug‐in (requires browser restart)’


18.4. Configuring for Web Client access on Windows Server 2012 using Internet Explorer

v8 or v9

1. Under Administrative Tools open Server Manager. 2. Click ‘Configure Internet Explorer Enhanced Security Configuration. 3. Disable Internet Explorer Enhanced Security Configuration for both Administrations and Users.

4. Open Internet Explorer and click Tools ‐> Internet Options ‐> Security ‐> Trusted Sites


5. Click Sites

6. Enter the URL of the CompleteView Web Client and click ‘Add’ to add the CompleteView Web Client to the list of Trusted Sites.

1. In Internet Explorer, click Tools -> Internet Options -> Security 2. Click ‘Custom level…’

Note: For users of Internet Explorer 9 on Windows Server 2012, you should also

‘Disable ActiveX Filtering’ in Internet Explorer’s security settings.


3. Under the ‘ActiveX Controls and plug‐ins’ heading set ‘Allow ActiveX Filtering to ‘Disable’


19. Appendix C: Software Guidelines and Best Practices CompleteView Settings

IP Cameras Make sure your cameras are on the CompleteView Supported Cameras list.

Configure resolution, maximum frame rate, and compression settings using the camera manufacturer’s setup tools and/or software.

If you require time stamp and camera name overlay and are not recompressing the IP video stream, make sure these settings are configured on the camera using the camera manufacturer’s setup tools and/or software. Unless you have chosen to recompress the video stream on the IP camera setup tab in CompleteView, the time stamp and camera name will not display in recorded video, even if it is enabled on the General setup tab within CompleteView System Configuration.

The recording frame rate settings must be configured via the IP camera manufacturers setup tools/software, otherwise if left as default CompleteView will record the rate the IP camera is defaulted to. Exception: Arecont cameras will utilize the fps settings on the CompleteView System Configuration Camera Setup General Tab fps settings for scheduled, alarm, and motion recording.

PTZ Cameras

PTZ Cameras should be setup for scheduled recording and not motion recording.

Motion Zones

Avoid areas of constant motion such as trees, shadows, busy streets, etc.

Test the configured sensitivity settings before finalizing your configuration to ensure a low level of ‘false alarms’.

Review recordings after a few days of operation to make sure the motion settings are configured properly.

Storage Volume Threshold

For optimal performance, verify each recording volume’s threshold is set to a minimum of 5% of the total storage capacity of the volume.

RAID Arrays

If you have more than one storage array, it is recommended to split the camera recording between the arrays to maximize I/O performance. Ex. 50 total cameras – setup 1‐25 to write to first array, and 26‐50 to write to the second array.

Schedule or perform periodic consistency checks during off hours to assist in finding drive/array failure detection. This will ensure optimal performance of the storage array.

Note: If you purchased a Salient NVR the setting recommendations listed under System Settings &General Best Practices

have been preconfigured at the factory.


System Settings & General Best Practices

System Hardware

Drivers

Make sure you have current/stable drivers for the system’s chipset, RAID

Controller (firmware, driver), video adapter & network controller.

Make sure to have current/stable bios for your specific motherboard.

Make sure to read all release notes for driver compatibility with your current

hardware set, as not all driver/bios updates are necessary unless they have a fix for

a current issue that you are experiencing.

System Settings

Important: Disable Windows indexing on all recording volumes.

If running an antivirus application disable real‐time file scanning & scheduled scans

on all recording volumes as well as the [Program Files]\CompleteView folder and

[ProgramData]\Salient folder.

Set Performance Options to adjust for best performance on the operating system.

It is recommended that you configure your operating system on a dedicated

partition. This partition should not contain any video recording volumes. It is also

recommended that sizing be a minimum of 50GB.


20. Additional Resources

Visit the Salient website, www.salientsys.com, for additional support and CompleteView training:

Manuals & Documentation (http://www.salientsys.com/support/manuals‐and‐documentation/) – Includes Administrator’s Manual, Client User Manuals (including Video, Alarm and Web clients), How To Guides and Tips.

Online Tech Support (http://www.salientsys.com/support/– Get quick access to online tech support modules that cover the most frequently asked product questions, such as “Adding and Moving IP Camera Licenses.”

Training http://www.salientsys.com/support/training/ – we offer both online and classroom training.

o CompleteView™ Online Certification ‐ Register online for access to interactive training modules

covering the Video, Alarm, Mapping and Web clients

o CompleteView™ Classroom Certification ‐ Our traditional classroom training is available

throughout the United States. Please visit the Salient website for link to online training, training

calendar, agenda and registration

©2016 Salient Systems Corporation. Company and product names mentioned are registered trademarks of their respective owners.

Salient Systems 4616 W. Howard Ln. Building 1, Suite 100 Austin, TX 78728 512.617.4800 512.617.4801 Fax www.salientsys.com

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CompleteView Quick Start Guide 4.7 · Technical Support can be reached Monday through Friday, 8AM to 6PM CST at 512 ‐617‐4802 ... Programs and Features, ... 11. After contacting