Community Scorecard - City of Fremantle · The ‘Overall Performance Index Score’ is a combined measure of the City of Fremantle as a ‘place to live’ and as a ‘governing

© Copyright CATALYSE® Pty Ltd 2017

Community Scorecard ©

Prepared for: City of Fremantle

Prepared by: Catalyse Pty Ltd

June 2017

Strategic Insights 3

The Study 11

Overall Performance 15

Capability: Leadership and Communication 19

Economic Development 37

Character, Culture and Heritage 40

Places for People 49

Health and Happiness 53

Transport and Connectivity 61

Health and Happiness 53

Environmental Responsibility 72

Overview of Community Variances 79

Addressing Community Priorities 84

Random vs Opt In Responses 91

Moving forward 94

Contents

2

Strategic Insights

Overall Performance | City of Fremantle

Place to live

80 out of 100

Governing

Organisation

55 out of 100

4

82 78

75 75 74 74 74 73 72 71 69 68 67 66 65 65 64

56

74 69

66 65 64 63 61 61 60 55 54

49 47

Overall Performance | industry comparisons

WA Average

Overall Performance Index Score

average of ‘place to live’ and ‘governing organisation’

5

City of Fremantle 68

Industry High 82

Industry Standard 66

The ‘Overall Performance Index Score’ is a combined measure of the City of Fremantle as

a ‘place to live’ and as a ‘governing organisation’. The City of Fremantle’s overall

performance index score is 68 out of 100, two index points above the industry standard for

Western Australia.

City of Fremantle

Metropolitan Councils

Regional Councils

Fremantle Arts Centre is the leading arts centre in WA.

1st Place

6

Industry Standards

How to read the Benchmark Matrix TM

The MARKYT Benchmark Matrix TM (shown in detail overleaf) illustrates how the community rates performance on individual

measures, compared to how other councils are being rated by their communities.

There are two dimensions. The vertical axis maps community perceptions of performance for individual measures relative to the

average score for all measures. The horizontal axis maps performance relative to the MARKYT Industry Standards.

Councils aim to be on the right side of this line, with

performance ABOVE the MARKYT Industry Standard.

This line represents Council’s average

performance for all individual measure.

As it represents the average, around half of the

service areas will be placed above the line, and

around half will be positioned below the line.

7

Copyright CATALYSE® Pty Ltd. © 2017

Higher

Performance

Lower

Performance

Below

Industry

Average

Above

Industry

Average

Place to live

Governing organisation

1

2

3

4

5

6

7

8

9 10

11 13

14

15

16 17

18

19

20

21

22

23 24

25

26 27

28

29 30

33 35

36

37

38

39 40

42

43

44

45

46

47 48

Benchmark Matrix TM

8

1 Value for money

2 Council's leadership

3 Advocacy and lobbying

4 Open and transparent

5 How the community is consulted

6 How the community is informed

7 Newsletter

8 eNewsletter

9 fremantle.wa.gov.au

10 Social media presence

11 Weekly column in Fremantle Herald

12 My Say Freo

13 Customer service

14 Economic development

15 City Centre development

16 Youth services/facilities

17 Family services/facilities

18 Senior services/facilities

19 Disability access

20 Library

21 Festivals, events & culture

22 Fremantle Arts Centre

23 History and heritage

24 Character and identity

25 Planning & building approvals

26 Access to housing

27 Community buildings and halls

28 Sport and recreation facilities

29 Fremantle Leisure Centre

30 Playgrounds, parks & reserves

31 Safety & security - City Centre

32 Safety & security - local area

33 Road maintenance

34 Traffic in the City Centre

35 Traffic on local roads

36 Parking in the City Centre

37 Footpaths

38 Cycleways

39 Streetscapes

40 Lighting

41 Street & road signs

42 Public transport

43 Conservation & enviro. mngt

44 Sustainable practices

45 Weekly rubbish collections

46 Fortnightly recycling

47 Bulk/green waste collections

48 Mgnt food, health, noise & pollution

FOCUS

on economic development, developing the

City Centre, parking, planning and building

approvals, senior services, bulk waste

collections and improving the e-newsletter.

CELEBRATE

festivals, events and cultural activities, Fremantle

Arts Centre, how history and heritage is preserved

and promoted, the character and identity of the

local area, and access to public transport.

This chart shows the City’s performance in

individual service areas relative to the

MARKYT Industry Standards.

Celebrate areas in the top right quadrant

and focus on areas in the bottom left

quadrant.

Q. How would you rate performance in the following areas? Base: All respondents, excludes unsure and no response.

Service areas are included when MARKYT Industry Standards are available.


In the City of Fremantle’s Community Priorities

Window, detailed overleaf, most services are ideally

located in windows A + B. They are high

performing areas, receiving average ratings

between okay and excellent.

Perceived strengths include Fremantle Arts Centre,

festivals, events and cultural activities and weekly

waste collections.

Moving forward, the community would like Council

to prioritise development of the City Centre,

including economic development, safety and

security, parking and streetscapes (windows F + G).

Secondary priorities include Council’s leadership,

value for money from rates, safety and security in

the local area, footpaths and bulk and green waste

collections (higher priority areas in windows B + C).

A

B

C

D

E

F

G

H

Community Priorities Window TM


1

2

3

4 5

6

7

8

9 10 11

12

13

14

15

16 17

18

19

20

21

22

23 24

25

26 27

28

29 30

31

32

33

34 35

36

37

38

39 40

41

42

43

44

45

46

47 48

0 5 10 15 20 25 30 35


Priority (% mentions)

Pe

rfo

rma

nce In

de

x S

co

re (

ou

t o

f 1

00

)

Terr

ible

0

Poor

25

Okay

50

Good

75

Excelle

nt

100

Q. How would you rate performance in the following areas? Base: All respondents, excludes unsure and no response. (n=varies)

Q. Which areas would you most like the City of Fremantle to focus on improving? Base: All respondents, random sample (n = 495)


1 Value for money






7 Newsletter

8 eNewsletter




12 My Say Freo

13 Customer service







20 Library











31 Safety & security in the City Centre

32 Safety & security in the local area

33 Road maintenance

34 Traffic management in City Centre

35 Traffic management on local roads


37 Footpaths

38 Cycleways

39 Streetscapes

40 Lighting


42 Public transport






48 Mgmt food, health, noise & pollution

Pre

ventio

n o

f and

support

for

hom

ele

ssness

Spontaneously

mentioned areas

The Study

The Study

In May 2017, the City of Fremantle administered a

MARKYT® Community Scorecard © to evaluate community

priorities and measure Council’s performance against key

indicators in the Strategic Community Plan.

Previously, the City of Fremantle conducted a CATALYSE

Community Perceptions Survey by phone using an 11 point

satisfaction scale. This year, in response to social changes,

the City adopted a MARKYT® accredited, multi-channel

approach for data collection with a 5 point performance

scale.

Invitations were issued to 4,000 randomly selected

households (2,000 by mail and 2,000 by email). The

scorecard was also promoted through the City’s website.

576 randomly selected residents submitted a response

reducing the sampling error to ±4.08% at the 95%

confidence interval. The dataset was weighted by age and

gender to match the ABS Census population profile.

A further 41 residents opted in to complete a scorecard.

Results from this cohort are provided separately in this

report as responses varied to the random sample.

Data has been analysed using SPSS. Where sub-totals add

to ±1% of the parts, this is due to rounding errors to zero

decimal places.

18

32

11

10

1

4

12

12

80

20

47

51

1

1

28

36

36

18

12

9

9

59

1

7

1

40

5

Beaconsfield

Fremantle

Hilton

North Fremantle

O'Connor

Samson

South Fremantle

White Gum Valley

Home owner

Renting / other

Male

Female

Indeterminate

Answered as couple

18-34 years

35-54 years

55+ years

Have child aged 0-5 years



Have child aged 18+ years

No children living at home

No response

Disability or impairment

ATSI

Born overseas

NESB

12

% of respondents (weighted)

48

51

0

1

9

35

56

Unweighted

ATSI = Aboriginal and Torres Strait Islander

NESB = Non-English Speaking Background

Industry Standards

Metropolitan Regional

13

CATALYSE has conducted Community Perceptions Surveys and Community Scorecards for close to 50 councils across WA.

When three or more councils have asked a comparable question, we publish the high score to enable participating councils to

recognise and learn from the industry leaders. In this report, the ‘high score’ is calculated from WA councils that have completed

an accredited study with CATALYSE within the past two years. Participating councils are listed below.

http://rockingham.wa.gov.au/default.aspx

How to read this report

14

MARKYT Industry Standards

show how Council is performing

compared to other councils across

Western Australia.

The chart shows community

perceptions of performance on a five

point scale from excellent to terrible.

Variance across the community shows how results vary across

the community based on the Performance Index Score

The Performance Index Score is a

zero based score out of 100 using

the following formula:

(average score – 1)

4

x 100

Council Score is the Council’s

performance index score.

Industry High is the highest score

achieved by councils in WA that

have completed a comparable

study with CATALYSE over the past

two years.

Industry Standard is the average

score among WA councils that have

completed a comparable study with

CATALYSE over the past two

years.

Trend analysis shows how performance varies over time.

2010 to 2015 performance results are from phone surveys using an 11

point satisfaction scale. 2017 results use a MARKYT accredited multi-

channel approach with a 5 point performance scale. This is a best

practice approach that enables comparison with other councils.

For the agree-disagree questions, the scale has remained consistent.

Overall Performance

The City of Fremantle as a place to live

16

Variances across the community Performance Index Score

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

80 79 86 79 81 81 82 81 78 73 85 81 76 67 82 82 80 81 77 77 67 86 80

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 573).


Industry High 90


Industry Standards Performance Index Score

44

39

12

4 1

100

Performance ratings % of respondents

Good Okay Excellent Poor Terrible

65 65

80

10 12 15 17

Good

Okay

Poor

Terrible

Excellent

Trend Analysis Performance Index Score

NA

The City of Fremantle as the organisation

that governs the local area

17


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

55 52 67 52 58 57 57 54 49 45 66 54 48 48 58 57 55 54 52 50 38 57 67




Industry High 74



10

35

28

20

7

100



50 53 55

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA

Value for money from Council rates

18


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

45 44 56 42 48 49 42 42 37 36 49 43 44 39 48 47 44 47 40 42 39 47 47




Industry High 65



3

23

34

29

10

100



48 45 51

45

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Capability: leadership and communication

Council's leadership

20


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

52 50 64 48 57 53 57 53 48 42 70 50 45 44 55 43 55 50 54 45 38 55 63




Industry High 74



15

28

24

20

14

100



47 46 49 52

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


29 37 40

45

10 12 15 17

The City has developed and communicated

a clear vision for the area

8

36

23

18

14

100

Somewhat

agree Neutral

/unsure

Strongly

agree

Variances across the community % agree

Somewhat

disagree

Strongly

disagree

Trend Analysis % agree

Q. How strongly do you agree or disagree with the following statements?

Base: All respondents, excludes ‘no response’ (n = 574).

Level of agreement % of respondents

21

Industry Standards % agree


Industry High 70


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

AT

SI

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

45 43 51 41 49 46 52 46 31 30 58 43 37 29 45 34 49 42 44 31 31 42 67

41 47 49

43

10 12 15 17

Elected Members (the Mayor and Councillors)

have a good understanding of community needs

15

28

20

20

16

100

Somewhat

agree Neutral

/unsure

Strongly

agree


Somewhat

disagree

Strongly

disagree





22



Industry High 60


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

AT

SI

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

43 38 64 36 50 44 47 50 40 34 59 41 33 40 46 44 42 40 33 41 24 49 68

49 44

50

36

10 12 15 17

Staff have a good understanding of community needs

10

27

39

16

9

100

Somewhat

agree Neutral

/unsure

Strongly

agree


Somewhat

disagree

Strongly

disagree





23



Industry High 62


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

AT

SI

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

36 31 57 34 39 40 29 40 29 26 47 36 28 34 36 28 43 36 30 35 28 28 44

39

10 12 15 17

The City listens to and respects residents views

10

29

24

21

17

100

Somewhat

agree Neutral

/unsure

Strongly

agree


Somewhat

disagree

Strongly

disagree





24



Industry High 44


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

AT

SI

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

39 35 55 35 43 44 34 39 27 25 55 37 29 29 42 24 43 39 42 25 17 33 56

NA NA NA

35

10 12 15 17

The City clearly explains the reasons for its decisions

and how residents views have been taken into account

9

26

24

24

17

100

Somewhat

agree Neutral

/unsure

Strongly

agree


Somewhat

disagree

Strongly

disagree





25



Industry High 62


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

AT

SI

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

35 31 50 31 39 39 35 29 23 21 49 33 27 25 36 24 34 32 32 27 12 33 62

NA NA NA

Advocacy and lobbying on behalf of the community

to influence decisions, support local causes, etc

26


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

55 53 66 51 58 57 55 58 53 44 65 54 48 44 58 53 55 54 58 48 45 55 63




Industry High 57



18

26

24

21

11

100



55

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

How open and transparent Council processes are

27


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

45 43 58 42 49 48 41 45 40 36 56 45 39 37 48 41 51 42 45 43 36 44 50




Industry High 70



7

23

29

25

16

100



41 43 44 45

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


How the community is consulted about local issues

28


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

46 43 58 43 49 47 44 47 40 45 58 45 39 40 50 49 52 44 41 45 36 44 53




Industry High 64



7

24

27

29

12

100



45 46 48 46

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


How the community is informed about local issues

29


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

52 51 59 49 55 52 56 52 48 47 64 51 45 46 54 48 56 49 51 49 40 53 60




Industry High 68



9

30

32

21

9

100



49 49 48 52

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Newsbites | weekly column in Fremantle Herald

30


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

60 59 63 58 62 61 60 62 57 56 66 61 55 69 60 60 70 58 62 52 44 59 62




Industry High 68



13

31 42

10

4

100



60

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Fremantle Pulse | City's quarterly printed newsletter

31


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

61 61 61 58 65 60 64 65 54 61 66 63 56 66 60 59 69 57 65 57 53 59 63




Industry High 76



14

37 34

11

4

100



56 61

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA

NewsBytes | City's enewsletter

32


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

54 55 49 52 57 53 55 61 57 52 49 58 52 66 53 63 62 49 55 56 44 56 54




Industry High 69



12

26

38

14

10

100



54

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

City's main website | fremantle.wa.gov.au

33


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

57 56 66 57 59 59 52 64 56 55 63 57 53 58 58 57 65 55 58 58 52 55 57




Industry High 69



9

34

39

13

5

100



51 49 51 57

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Social media presence (on Facebook, Twitter, Linkedin, etc)

34


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

57 55 63 51 61 57 57 57 54 56 63 56 50 65 56 39 67 49 63 49 46 55 62




Industry High 73



12

29

38

16

5

100



57

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

My Say Freo the City's online community engagement tool

35


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

51 50 57 47 54 53 42 48 49 52 65 47 46 65 52 58 63 47 56 45 48 46 48




Industry High NA

Industry Standard NA


11

20

40

18

11

100



51

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Note: low awareness.

Only 30% of respondents

were familiar with this tool.

Customer service

36


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

60 58 67 57 62 62 54 65 55 54 62 60 58 55 61 50 63 58 61 55 59 63 60




Industry High 68



12

37 33

13

5

100



60

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Economic Development

Economic development what the City is doing to attract investors, attract and retain

businesses, grow tourism and create more job opportunities

38


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

37 35 47 36 39 39 39 33 37 28 51 34 30 25 42 41 35 38 38 35 25 39 44




Industry High 59



4

20

22 27

26

100



51 45

40 37

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


How the City Centre is being developed

39


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

43 40 53 42 43 44 48 37 38 30 60 39 33 25 46 52 44 41 43 40 28 43 54




Industry High 65



7

26

21 22

24

100



46 43

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA

Character, Culture and Heritage

Services and facilities for youth

41


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

59 58 63 59 60 58 65 67 61 49 64 62 52 49 62 64 61 58 51 56 53 63 69




Industry High 69



12

37 33

15

3

100



47 47

56 59

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Services and facilities for families

42


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

58 56 63 56 59 58 59 59 58 51 62 59 52 43 62 66 54 58 51 61 46 62 67




Industry High 74



10

33

37

17

3

100



55 53 57 58

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Facilities, services and care available for seniors

43


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

50 50 51 48 53 51 50 52 53 47 55 48 49 39 52 43 52 46 39 51 54 54 59




Industry High 74



6

27

35

24

7

100



50 49 49 50

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Access to services and facilities

for people with a disability

44


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

55 55 55 55 56 56 59 51 55 50 65 54 49 45 57 41 56 50 55 59 57 52 63




Industry High 69



8

31

39

16

6

100



52 51 54 55

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Library and information services

45


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

71 70 75 69 74 72 72 73 69 67 75 71 70 69 72 76 73 71 71 70 60 73 76




Industry High 83



24

45

26

4 2

100



65 64 64 71

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Festivals, events and cultural activities

46


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

78 77 83 74 82 77 81 77 80 75 84 80 71 77 79 79 78 79 75 75 72 81 81




Industry High 83



43

34

16

4 2

100



67 63

67

78

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Fremantle Arts Centre

47


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

82 81 86 78 86 81 86 85 85 77 85 85 77 75 84 83 82 83 80 78 74 83 85




Industry High 82



48

34

15

3 0

100



68 67 70

82

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


How local history and heritage is

preserved and promoted

48


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

71 71 73 71 72 69 79 72 72 69 83 70 63 70 72 76 76 69 69 70 65 72 76




Industry High 76



33

35

20

9

3

100



59 57 61

71

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Places for People

The area's character and identity

50


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

69 67 77 69 69 68 76 70 68 59 85 68 56 56 70 76 71 67 69 60 63 72 76




Industry High 77



34

27

22

12

5

100



69

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Planning and building approvals

51


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

41 39 52 40 43 43 42 40 33 35 58 39 33 34 45 32 44 38 41 35 42 36 53




Industry High 57



6

21

24 30

20

100



38 40 45

41

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Access to housing that meet your needs

52


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

60 62 56 61 60 61 67 62 50 49 70 59 53 46 61 54 65 58 50 61 56 64 67




Industry High 68



12

37 33

14

4

100



60

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Health and Happiness

Community buildings and halls

54


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

61 60 66 59 63 61 64 63 60 55 70 62 54 57 62 63 59 61 64 57 54 63 68




Industry High 71



8

44 35

11

3

100



54 51 55

61

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Sport and recreation facilities

55


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

63 61 69 60 66 66 57 62 61 56 68 63 59 55 66 65 59 63 66 65 58 66 64




Industry High 81



12

44 29

12

2

100



55 56 61 63

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Fremantle Leisure Centre

56


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

70 69 74 66 74 73 69 69 64 61 73 69 69 57 72 74 66 72 73 70 62 72 72




Industry High 82



24

43

26

5 2

100



70

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Playgrounds, parks and reserves

57


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

70 68 76 67 72 71 63 72 74 70 74 70 66 69 71 77 67 69 70 67 70 74 72




Industry High 84



22

44

25

6 2

100



61

70

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA

Frequency of visiting local facilities and places

% of respondents

2

2

1

5

15

6

14

19

31

31

25

17

2

41

43

33

24

16

10

18

27

35

82

Bathers Beach

Fremantle Arts Centre

Fremantle City Library

Fremantle LeisureCentre

Walyalup AboriginalCultural Centre

Daily Weekly Monthly Less often Never

Bathers Beach, Fremantle Arts Centre, Fremantle City Library and Fremantle Leisure Centre are popular destinations.

Over the past six months, at least 2 in 3 residents have visited these places. Bathers Beach is the most popular with

90% visitation, followed by Fremantle Arts Centre with 82% visitation.

Around 18% of residents had visited Walyalup Aboriginal Cultural Centre over the past six months.

Q. Over the past 6 months, how frequently have you or others in your household visited or used the following facilities

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = ranges from 314 to 349). 58

90

82

73

65

18

Total visited

Safety and security in the City Centre

59


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

43 40 55 41 45 46 42 40 34 36 52 41 39 35 46 57 44 41 48 37 36 47 50




Industry High NA



5

22

32

24

17

100



43 45 43

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA

Safety and security in your local area

60


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

47 44 55 42 51 49 41 47 45 45 49 45 46 44 48 52 47 42 50 45 47 53 49




Industry High NA



4

24

38

24

11

100



48 48 47

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA

Transport and Connectivity

Road maintenance

62


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

58 57 62 57 60 60 59 60 54 48 62 58 55 52 60 67 59 57 56 57 50 58 66




Industry High 75



8

39

37

11

5

100



55 55 57 58

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Traffic management in the City Centre

63


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

55 53 61 53 56 57 59 53 45 44 63 53 50 48 57 61 58 53 54 51 45 53 63




Industry High NA



6

32

42

13

6

100



49 50 55

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA

Traffic management on local roads

64


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

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Fre

mantle

Sam

son

South

Fre

mantle

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um

Valle

y

56 54 62 55 57 57 58 52 49 49 63 54 51 48 57 62 59 56 57 51 49 49 63




Industry High 65



7

32

41

13

6

100



52 51 52 56

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Parking in the City Centre

65


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

39 38 43 43 37 41 42 38 34 24 46 37 36 27 41 45 41 39 36 40 31 43 40




Industry High 52



5

18

31 22

24

100



41 37

41 39

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Footpaths

66


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

54 53 57 53 54 53 55 59 54 51 57 57 48 55 56 60 56 51 54 54 50 51 61




Industry High 63



6

29

45

13

7

100



54

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Cycleways

67


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

57 56 61 58 57 58 50 57 58 63 62 57 53 59 58 63 57 56 58 56 44 61 61




Industry High 67



11

31

37

17

4

100



57

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Streetscapes

68


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

54 52 62 53 56 56 53 53 54 49 62 55 48 48 57 62 54 52 56 52 53 51 65




Industry High 72



8

30

38

19

5

100



52 54

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA

Lighting of streets and public places

69


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

55 54 61 56 54 57 52 55 52 51 59 54 52 49 57 57 57 54 54 55 55 56 55




Industry High 60



7

31

40

17

5

100



55

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Street and road signs

70


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

62 61 66 61 63 64 61 60 60 54 68 62 58 55 64 64 64 61 65 57 56 60 66




Industry High NA



9

42 41

6

3

100



59 58 58 62

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Access to public transport

71


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

71 70 75 68 73 71 73 70 70 65 72 72 69 63 71 73 67 71 69 69 62 76 76




Industry High 81



26

41

25

5 2

100



71

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Environmental Responsibility

Conservation and environmental management

73


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

62 61 62 60 63 61 64 62 58 61 70 61 56 53 61 71 62 59 62 60 55 65 70




Industry High 68



14

38 34

10

4

100



52 52 56

62

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Efforts to promote and adopt sustainable practices

74


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

65 65 68 64 67 66 66 68 61 64 72 65 60 60 65 76 65 64 68 65 57 67 70




Industry High 75



23

35

27

12

4

100



65

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Weekly rubbish collections

75


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

76 75 78 74 77 77 75 72 70 72 80 75 73 73 75 73 79 74 79 72 76 75 77




Industry High 88



30

46

21

2 1

100



74 71 68 76

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Fortnightly recycling collections

76


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

67 67 69 64 70 70 65 64 63 59 62 67 71 59 65 65 64 69 68 68 71 68 65




Industry High 89



25

39

21

8

7

100



67 65 61

67

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Verge-side bulk and green waste collections

77


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

57 57 59 55 60 61 53 49 58 48 57 54 60 53 56 59 58 58 46 57 64 61 59



*Industry standard = Verge side bulk rubbish collection


Industry High 80*

Industry Standard 69*


15

34 24

19

8

100



57

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


NA NA NA

Management of food, health,

noise and pollution issues

78


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

Born

Overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

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Sam

son

South

Fre

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um

Valle

y

56 55 61 54 59 58 52 56 58 50 64 54 53 50 55 53 59 52 52 59 55 60 61




Industry High 70



9

32

42

11

6

100



54 51 55 56

10 12 15 17

Good

Okay

Poor

Terrible

Excellent


Overview of Community Variances

Summary of community variances Capability: Leadership and communication

80

Tota

l

Hom

e o

wner

Renting / o

ther

Male

Fem

ale

No c

hild

ren

Have c

hild

0-5

Have c

hild

6-1

2

Have c

hild

13-1

7

Have c

hild

18+

18-3

4 y

ears

35-5

4 y

ears

55+

years

Dis

abili

ty

Born

overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h F

rem

antle

Sam

son

South

Fre

mantle

White G

um

Valle

y

Place to live 80 79 86 79 81 81 82 81 78 73 85 81 76 67 82 82 80 81 77 77 67 86 80

Governing organisation 55 52 67 52 58 57 57 54 49 45 66 54 48 48 58 57 55 54 52 50 38 57 67

Value for money 45 44 56 42 48 49 42 42 37 36 49 43 44 39 48 47 44 47 40 42 39 47 47

Council's leadership 52 50 64 48 57 53 57 53 48 42 70 50 45 44 55 43 55 50 54 45 38 55 63

Advocacy and lobbying 55 53 66 51 58 57 55 58 53 44 65 54 48 44 58 53 55 54 58 48 45 55 63

Open and transparent 45 43 58 42 49 48 41 45 40 36 56 45 39 37 48 41 51 42 45 43 36 44 50

How community is consulted 46 43 58 43 49 47 44 47 40 45 58 45 39 40 50 49 52 44 41 45 36 44 53

How community is informed 52 51 59 49 55 52 56 52 48 47 64 51 45 46 54 48 56 49 51 49 40 53 60

Newsletter 61 61 61 58 65 60 64 65 54 61 66 63 56 66 60 59 69 57 65 57 53 59 63

eNewsletter 54 55 49 52 57 53 55 61 57 52 49 58 52 66 53 63 62 49 55 56 44 56 54

fremantle.wa.gov.au 57 56 66 57 59 59 52 64 56 55 63 57 53 58 58 57 65 55 58 58 52 55 57

Social media presence 57 55 63 51 61 57 57 57 54 56 63 56 50 65 56 39 67 49 63 49 46 55 62

Weekly column in paper 60 59 63 58 62 61 60 62 57 56 66 61 55 69 60 60 70 58 62 52 44 59 62

My Say Freo 51 50 57 47 54 53 42 48 49 52 65 47 46 65 52 58 63 47 56 45 48 46 48

Customer service 60 58 67 57 62 62 54 65 55 54 62 60 58 55 61 50 63 58 61 55 59 63 60

Tota

l

Hom

e o

wner

Renting / o

ther

Male

Fem

ale

No c

hild

ren

Have c

hild

0-5

Have c

hild

6-1

2

Have c

hild

13-1

7

Have c

hild

18+

18-3

4 y

ears

35-5

4 y

ears

55+

years

Dis

abili

ty

Born

overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h F

rem

antle

Sam

son

South

Fre

mantle

White G

um

Valle

y

Economic development 37 35 47 36 39 39 39 33 37 28 51 34 30 25 42 41 35 38 38 35 25 39 44

City Centre development 43 40 53 42 43 44 48 37 38 30 60 39 33 25 46 52 44 41 43 40 28 43 54

Youth services/facilities 59 58 63 59 60 58 65 67 61 49 64 62 52 49 62 64 61 58 51 56 53 63 69

Family services/facilities 58 56 63 56 59 58 59 59 58 51 62 59 52 43 62 66 54 58 51 61 46 62 67

Senior services/facilities 50 50 51 48 53 51 50 52 53 47 55 48 49 39 52 43 52 46 39 51 54 54 59

Disability access 55 55 55 55 56 56 59 51 55 50 65 54 49 45 57 41 56 50 55 59 57 52 63

Library 71 70 75 69 74 72 72 73 69 67 75 71 70 69 72 76 73 71 71 70 60 73 76

Festivals, events & culture 78 77 83 74 82 77 81 77 80 75 84 80 71 77 79 79 78 79 75 75 72 81 81

Fremantle Arts Centre 82 81 86 78 86 81 86 85 85 77 85 85 77 75 84 83 82 83 80 78 74 83 85

History and heritage 71 71 73 71 72 69 79 72 72 69 83 70 63 70 72 76 76 69 69 70 65 72 76

Character and identity 69 67 77 69 69 68 76 70 68 59 85 68 56 56 70 76 71 67 69 60 63 72 76

Planning & building

approvals 41 39 52 40 43 43 42 40 33 35 58 39 33 34 45 32 44 38 41 35 42 36 53

Access to housing 60 62 56 61 60 61 67 62 50 49 70 59 53 46 61 54 65 58 50 61 56 64 67

Summary of community variances Economic development, character, culture and heritage, and places for people

81

Summary of community variances Health and happiness, and Transport and connectivity

82

Tota

l

Hom

e o

wner

Renting / o

ther

Male

Fem

ale

No c

hild

ren

Have c

hild

0-5

Have c

hild

6-1

2

Have c

hild

13-1

7

Have c

hild

18+

18-3

4 y

ears

35-5

4 y

ears

55+

years

Dis

abili

ty

Born

overs

eas

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h

Fre

mantle

Sam

son

South

Fre

mantle

White G

um

Valle

y

Community buildings & halls 61 60 66 59 63 61 64 63 60 55 70 62 54 57 62 63 59 61 64 57 54 63 68

Sport and recreation facilities 63 61 69 60 66 66 57 62 61 56 68 63 59 55 66 65 59 63 66 65 58 66 64

Fremantle Leisure Centre 70 69 74 66 74 73 69 69 64 61 73 69 69 57 72 74 66 72 73 70 62 72 72

Playgrounds, parks &

reserves 70 68 76 67 72 71 63 72 74 70 74 70 66 69 71 77 67 69 70 67 70 74 72

Safety & security - City

Centre 43 40 55 41 45 46 42 40 34 36 52 41 39 35 46 57 44 41 48 37 36 47 50

Safety & security - local area 47 44 55 42 51 49 41 47 45 45 49 45 46 44 48 52 47 42 50 45 47 53 49

Road maintenance 58 57 62 57 60 60 59 60 54 48 62 58 55 52 60 67 59 57 56 57 50 58 66

Traffic -City Centre 55 53 61 53 56 57 59 53 45 44 63 53 50 48 57 61 58 53 54 51 45 53 63

Traffic - local roads 56 54 62 55 57 57 58 52 49 49 63 54 51 48 57 62 59 56 57 51 49 49 63

Parking - City Centre 39 38 43 43 37 41 42 38 34 24 46 37 36 27 41 45 41 39 36 40 31 43 40

Footpaths 54 53 57 53 54 53 55 59 54 51 57 57 48 55 56 60 56 51 54 54 50 51 61

Cycleways 57 56 61 58 57 58 50 57 58 63 62 57 53 59 58 63 57 56 58 56 44 61 61

Streetscapes 54 52 62 53 56 56 53 53 54 49 62 55 48 48 57 62 54 52 56 52 53 51 65

Lighting 55 54 61 56 54 57 52 55 52 51 59 54 52 49 57 57 57 54 54 55 55 56 55

Street & road signs 62 61 66 61 63 64 61 60 60 54 68 62 58 55 64 64 64 61 65 57 56 60 66

Public transport 71 70 75 68 73 71 73 70 70 65 72 72 69 63 71 73 67 71 69 69 62 76 76

Summary of community variances Environmental responsibility

83

Tota

l

Hom

e o

wner

Renting / o

ther

Male

Fem

ale

No c

hild

ren

Have c

hild

0-5

Have c

hild

6-1

2

Have c

hild

13-1

7

Have c

hild

18+

18-3

4 y

ears

35-5

4 y

ears

55+

years

Dis

abili

ty

AT

SI

NE

SB

Beaconsfield

Fre

mantle

Hilt

on

Nort

h F

rem

antle

Sam

son

South

Fre

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White G

um

Valle

y

Conservation & enviro. mngt 62 61 62 60 63 61 64 62 58 61 70 61 56 53 61 71 62 59 62 60 55 65 70

Sustainable practices 65 65 68 64 67 66 66 68 61 64 72 65 60 60 65 76 65 64 68 65 57 67 70

Weekly rubbish collections 76 75 78 74 77 77 75 72 70 72 80 75 73 73 75 73 79 74 79 72 76 75 77

Fortnightly recycling 67 67 69 64 70 70 65 64 63 59 62 67 71 59 65 65 64 69 68 68 71 68 65

Bulk/green waste collections 57 57 59 55 60 61 53 49 58 48 57 54 60 53 56 59 58 58 46 57 64 61 59

Mgmt food, health, noise &

pollution 56 55 61 54 59 58 52 56 58 50 64 54 53 50 55 53 59 52 52 59 55 60 61

Addressing Community Priorities

1

2

3

4 5

6

7

8

9 10 11

12

13

14

15

16 17

18

19

20

21

22

23 24

25

26 27

28

29 30

31

32

33

34 35

36

37

38

39 40

41

42

43

44

45

46

47 48

0 5 10 15 20 25 30 35



Pe

rfo

rma

nce In

de

x S

co

re (

ou

t o

f 1

00

)

Terr

ible

0

Poor

25

Okay

50

Good

75

Excelle

nt

100




1 Value for money






7 Newsletter

8 eNewsletter




12 My Say Freo

13 Customer service







20 Library













33 Road maintenance




37 Footpaths

38 Cycleways

39 Streetscapes

40 Lighting


42 Public transport







Pre

ventio

n o

f and

support

for

hom

ele

ssness

Spontaneously

mentioned areas

Residents discuss a diverse range of issues. In the main, they are concerned with the

deterioration of the City Centre and request rejuvenation. They would like balanced

development to grow and attract residents and tourists while maintaining Fremantle’s unique

character and identity. Development of the Port is a key concern as many feel it creates a

negative first impression for passengers arriving in the City.

“Revitalising the city. The east end of the city is so run down. There needs to be

major refurbishment done at the bottom end of the High St next to the old Myers

building. The Woolstores needs a MAJOR overhaul. The docklands need significant

investment. It’s a very, very poor reflection on visitors arriving on cruise ships.”

“I appreciate that development is important BUT when I see our tourist and/or locals

returning from a cruise walking along our footpaths (often of age) pulling big suitcases

from the cruise departure area into the city or train station I cringe! It’s a disgrace!!!”

“Need to improve aspects of town centre particularly around Point Street / Adelaide

Street area - soooo depressing and such a bad impression for new visitors.”

“We need to develop down at the port so that when the passenger ships arrive there is a

hub of activity (look at Southbank Melb and Brisbane etc.). People arrive to concrete.”

“Increasing local population density so to increase town activity during the week so

that it is more self sustainable and doesn't just rely on weekend and tourist traffic.”

“More rapid development of the city precinct to bring life into the city.”

“Creating a vibrant heart in the centre of the city that reflects the character of Fremantle - we

don't want to create another Garden City! We want a space where artists and artisans can

create and sell works with great food/coffee and a safe and happy atmosphere.”

“Maintaining a unique and thriving commercial centre. I am worried by the expansion of

chain restaurants on the cappuccino strip, which detracts from the city's originality.”

How the City Centre is being developed

86

Linked to City Centre development is economic development. Residents suggested boosting

the economy by encouraging businesses to return to the City Centre, reducing rates to

assist with this and creating a centre that services both tourists and the local community.

“Making Fremantle attractive to tourists. Fremantle is an international destination

and a point of difference with other metropolitan centres. The facilities for tourist ships

are woeful and little energy is put into marketing Fremantle as a tourist destination.”

“Bringing more small business to the CBD. There are still too many vacant

commercial properties. The East End remains a bit seedy. Please please please

sort out the passenger cruise terminal. It is an eyesore and an embarrassment.”

“Reduce the number of shops that are empty. If they can't be used for retail, have them used

for something else. I understand the challenge when they are usually private property, but I

am aware that many businesses are being driven out due to unacceptably high rents - this

needs to be dealt with so that the City stops feeling like it is slowly dying.”

“Making the City Centre alive again. It's deserted. Shops can't afford the ridiculous

rents and have to close. People don't come to Freo because they have to pay for

parking, they'd rather go to shopping malls. Part of South Tce should be a walking mall.”

“Better development solutions and reducing rates to attract businesses. The Woolstores

by way of example is a ghost town apart from Coles…Freo now seems to be just cafes

and new apartments with little else to attract and retain families; we now have to drive

to Garden City for most of the shops which used to exist in Freo just 10 years ago.”

“I would like to see department stores, supermarkets, florists so we don't have to go to

Garden City or Claremont. I would like to spend my money in Fremantle CBD.”

“Bringing people who have money to spend back into Fremantle to support

local businesses. Spend more on upgrading and converting our laneways to

great eating places and small bars, e.g. hardware lane in Melbourne.”

Economic Development | what the City is doing to attract investors,

attract and retain businesses, grow tourism and create more job opportunities

87

There is a perceived lack of safety in Fremantle City Centre. Many acknowledge the

complicated nature of this issue but would like to see more done to deal with anti-social

behaviour, reduce alcohol and drug abuse, increase the security presence in the area and

improve the time it takes for Police to respond to incidents.

“Safety in the City Centre. Because of the number of people begging or affected

by substance abuse and gathering in groups, Fremantle can feel unsafe.”

“There is a lack of policing during the day in many central city streets, where almost on a

daily basis there is disruption caused by groups of individuals. There needs to a BLITZ by

the West Australian Police ASAP to hit anti-social behaviour, drugs, etc. to clean things up.”

“Curb the anti-social element that so often deters people from visiting and patronising the

city businesses and facilities. Too often it can be a disturbing experience.”

“Improve security around the town centre especially at night -

I am worried about taking my kids into Freo in the evening.”

“Safety in and around the City Centre. Not enough done to move on trouble.”

“Night time security patrols in the City Centre. Particularly

Wednesday evenings/early Thursday mornings in the West End.

A quick call response number for anti-social behavior and crime.”

“More help for homeless. Higher police presence and more moving on

of troublemakers or potentially threatening individuals. Whilst I believe

everyone has the right to enjoy our city I also believe everyone has the right

to feel safe and unthreatened, this is not the case at the moment.”

Safety and security in the City Centre

88

Residents would like to see the beautification of both City Centre and suburban streets. They request that more trees be planted, rubbish be removed and that both residents and shop owners are encouraged to maintain their verges.

“More trees planted - so many parts of Fremantle are still so treeless. More looking after the trees we've got - so many are over-trimmed when under power-lines.”

“Streetscape and natural environment. Why do we have horrible, drab verges and footpaths. Get rid of the Plane Trees (that look like some leafy north

of the river monoculture) and the Olives (which are ill kept and often a mess) and plant something sustainable and giving to this ecosystem (and not a foreign one).”

“Clean, clean, clean. Fremantle is a pig sty. Proper streetscaping. More trees (not Olive Trees). More litter bins.”

“Focus more on the outer suburbs beautification.”

“There are street verges in North Fremantle that are badly neglected by the residents.”

“Needs to be more proactive in requiring landowners to present undeveloped blocks in a clean and tidy manner. There a many undeveloped blocks of land

which are covered in unsightly rubbish and surrounded by broken down fences.”

“Tidying up shop frontages and keeping streets cleaner in main City Centre - embarrassment for tourists to see. Dealing with cigarette butts - on footpaths and verges.”

“Removal of roadside rubbish along marine terrace and improve verges.”

“The Council should focus on improving street and verge maintenance. More verge mowing and maintenance / reticulation of main city access routes (e.g. Marine Terrace).”

Streetscapes

89 Image credit: http://www.fremantle.wa.gov.au/wacc

Some residents feel that parking restrictions have contributed to Fremantle’s economic

decline. With short time limits, high prices and strict fines, residents suggest that both

residents and visitors now choose to shop elsewhere, ultimately affecting businesses.

“Parking – reduce cost and increase parking limit times. I know many people that avoid

coming to Fremantle due to the cost of parking, and restrictions placed on parking.”

“Free parking downtown, I prefer to shop at Garden City or Gateway for that reason alone.”

“Parking – it costs locals employed in Freo a fortune a month and visitors won't come for

extended periods due to cost. At Booragoon Shopping Centre parking costs nothing.”

“Why would people shop in Fremantle when they can go to Garden City and not worry

about parking? Ruining local businesses. The amount of people I hear complain

about parking even people that say they barely come to Fremantle because of it.”

“Parking in Fremantle has made me decide to shop elsewhere for the past 4 years.”

“The parking is becoming very expensive and two hour parking is not sufficient for people to

really enjoy and utilize the CBD. Once Queensgate parking is no longer available I cannot

imagine where elderly people on pensions will be able to park to go to the library etc.”

“Half hour parking bays are a waste of time and

space. Nothing can be achieved in 30 minutes.”

“It's like a parallel universe living here...inappropriate and illegal behaviour is

more accepted, tolerated or overlooked than running late at the parking meter!!”

Parking in the City Centre

90

Random vs Opt In Responses

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Community Priorities Window TM Random Sample


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1 Value for money






7 Newsletter

8 eNewsletter




12 My Say Freo

13 Customer service







20 Library













33 Road maintenance




37 Footpaths

38 Cycleways

39 Streetscapes

40 Lighting


42 Public transport







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Q. Which areas would you most like the City of Fremantle to focus on improving? Base: All respondents, opt in sample (n = 41)


1 Value for money






7 Newsletter

8 eNewsletter




12 My Say Freo

13 Customer service







20 Library













33 Road maintenance




37 Footpaths

38 Cycleways

39 Streetscapes

40 Lighting


42 Public transport







Residents who saw a notice or heard about the study from

others and opted in to complete a scorecard expressed similar

concerns to residents who were randomly selected.

Residents are concerned with how the City Centre is being

developed, especially relating to economic development, safety

and security, parking, streetscapes and Council’s leadership.

The variance between the random and opt-in sample is that

people who were motivated to opt-in feel more strongly about

these issues and rate performance lower.

Moving Forward

Overall, the City of Fremantle is improving:

• As a place to live, the performance index score is 80 out of 100; up 15 index points over two

years, and now 4 points above the MARKYT Industry Standard.

• As a governing organisation, the performance index score is 55; steadily climbing 5 index

points over the past two years, and now just one point below the MARKYT Industry Standard.

The City of Fremantle has perceived strengths with Fremantle Arts Centre, festivals, events

and cultural activities, and weekly rubbish collections. Relative to the MARKYT Industry

Standards the City of Fremantle is performing above average in these areas and also with how

history and heritage is preserved and promoted, the character and identity of the local area, and

access to public transport.

Trend analysis indicates the City has a clearer vision (up from 29% agree to 45% agree since

2010) and performance ratings have improved across a number of areas, including Fremantle

Arts Centre, festival and events, how history and heritage is promoted, youth services, the

library, community buildings, sport and recreation facilities, playgrounds, parks and reserves,

and conservation and environmental management. However, ‘economic development’

performance has declined (down from 51 index points to 37 index points).

Moving forward the community would like the City to continue to focus on 5 key priorities:

1. How the City Centre is being developed

2. Economic development

3. Safety and security in the City Centre

4. Parking in the City Centre

5. Streetscapes

Moving Forward

95 Image credit: http://www.fremantle.wa.gov.au/sites/default/files/Aerial-view-of-Fremantle-Photo-Alan-Deveaux-4.jpg

www.catalyse.com.au

Office 3, 996 Hay Street, Perth WA 6000

PO Box 8007, Cloisters Square WA 6850

Phone +618 9226 5674

Email: [email protected]

ABN 20 108 620 855

Documents

Community Scorecard - City of Fremantle · The ‘Overall Performance Index Score’ is a combined measure of the City of Fremantle as a ‘place to live’ and as a ‘governing