COMMUNICATION WITH EMPATHY AND AUTHENTICITY

Relationship Building Skills

Ken Murray (alphabet soup not included)Clement 133

Reference: Direct Social Work Practice: Theory and Skills, 7th Ed. By Hepworty, Rooney, Rooney, Gottfried & Larson

AGENDA, PART 1

Roles of the participants Facilitative conditions Empathic communication Perceptiveness to feelings

Carl Rogers

PERCEPTIVENESS EXERCISE

Elderly client: “I know my children have busy lives. It is hard for them to have time to call me” Apparent feelings? Probable deeper feelings?

ACCURATELY CONVEYING EMPATHY

Clients are perceptive Clients are the experts in their own

lives, we are experts only in asking questions

NASW Code of Ethics Dignity and Worth of the Person Importance of Human Relationships Integrity Competence

RANT ALERT!!!

* We don’t give advice. Lawyers give advice…they are called legal opinions. OUR OPINIONS ARE IRRELEVANT in our clients’ lives. The clients have everything they need to find their path.

ACCURATELY CONVEYING EMPATHY

Empathic Response Scale Level 1: Low level of empathic responding Level 2: Moderately low level of empathic

responding Level 3: Interchangeable or Reciprocal

level of empathic responding Level 4: Moderately high level of empathic

responding Level 5: High level of empathic responding