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Mit Sicherheit verbunden.
mdex Product Catalogm2m Standard 04/17
Mit Sicherheit verbunden.
Products Servicesmdex m2m Communication Solutions
1) 1)
1) Awarded to mdex LTE pro Paket
mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdex AGBäckerbarg 622889 TangstedtCommercial Registry: AG Kiel HRB 7590
Telephone: +49 4109 555 444E-Mail: [email protected]: www.mdex.de
Board: Dipl.-Ing. Sebastian Hilberg (Chair), Bruno VoigtUSt-ID: DE184532766
© mdex AG
Subject to change without prior notice.
mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdex AG • Bäckerbarg 6 • 22889 Tangstedt
Table of Contentsmdex Products Services
mdexfixed.IP+ Service Specifications 1
mdex HQ-Tunnel Service Specifications 3
mdex Management Portal Service Specifications 4
mdexpublic.IP Vodafone Service Specifications 5
mdexpublic.IP Telekom Service Specifications
mdexpublic.IP OpenVPN Service Specifications
mdexRouter MX510 Data Sheet 10
mdexRouter MX200 Data Sheet
6
7
12
mdexRouter MX880 Data Sheet 8
mdexLTE pro Package Data Sheet 16
mdexmobile.DSL Package Data Sheet
mdexmobile.WEB Package Data Sheet 20
18
mdexLTE Package Data Sheet 14
mdexmobile.LAN Package Data Sheet 22
mdexRail Mount Power Supply Data Sheet 25
mdexOutdoor Antennae Data Sheet 24
mdexIndividual Support Service Specifications 26
mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdexfixed.IP+ Service Specifications
Basic ServicesAvailable in four variants:mdexfixed.IP+ (Vodafone)mdexfixed.IP+ (Vodafone m2m)mdexfixed.IP+ (Telekom)mdexfixed.IP+ (OpenVPN)
Provides a static, private IP address (RFC 1918), suitable for packet-oriented data transfer over IPv4 (RFC 971), including mdex web.direct access. Provides a management portal. Provides an individual client VPN (closed user group). Communication is only possible within the VPN and through web.direct functionality. Available in the Tele-kom Germany GmbH and Vodafone D2 GmbH networks over the respective mdex APNs as well as for any given internet connection (DSL and cellular) over OpenVPN. Access options for additional devices connected to the router, utilizing IP port forwarding. Monthly prices are not prorated based on daily use.
Service LevelContinuous 24/7/365 operation and capacity adjustment for the provided components.mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance as well as acts of nature.Regular external security audits. Contact: [email protected]
Product VariantsThe following product variants are available. They differ in their method of access with the respective equipment to the mdex network. Otherwise the provided services are the same in every variant.
1. mdexfixed.IP+ VodafoneProvides an mdex fixed.IP+ in the Vodafone Deutschland GmbH network (GPRS/EDGE/UMTS/HSDPA/HSUPA)via the mdex APN cda.vodafone.de (for “standard” Vodafone SIM cards).
2. mdexfixed.IP+ Vodafone m2m (mdexSIM Vodafone or Vodafone m2m-SIM)
Provides an mdex fixed.IP+ in the Vodafone Deutschland GmbH network (GPRS/EDGE/UMTS/HSDPA/HSUPA)via the mdex APN m2m.cda.vodafone.de.
3. mdexfixed.IP+ TelekomProvides an mdex fixed.IP+ in the Telekom Deutschland GmbH (GPRS/EDGE/UMTS/HSDPA/HSUPA) via the mdex APN mdex.ic.t-mobile.
4. mdexfixed.IP+ OpenVPNProvides an mdex fixed.IP+ for any given internet connection, i.e. via DSL (worldwide) via the network provider’sstandard APNs.
Authentication with user name and password. These will be provided upon activation of mdex fixed.IP+ over the mdex management portal.
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdexfixed.IP+ Service Specifications
mdex web.directWith the mdex web.direct function, an mdex fixed.IP+ gateway can be accessed in the following ways:
1. Via the mdex Management Portal:By following a link in the mdex management portal.Authentication takes place by logging in through the mdex management portal.
2. Via the mdex “Login-Link”:From within the mdex management portal, an individual password can be set for every single mdex web.direct “Login-Link”. Access to the mdex fixed.IP+ gateway is protected by this password. The “Login-Link” can also be used outside of the mdex management portal.
3. Via the mdex “Direct-Link”:The “Direct-Link” can be individually activated/deactivated for every mdex fixed.IP+ gateway. In the “Direct-Link”, there is a “hash value”, which is generated with the help of the “Login-Link” password and upon password modifi-cation, it is also changed. Via “Direct-Link”, without the mdex management portal, one can access the mdex fixed.IP+ gateway. Authentication takes place by using the “hash value” in the URL. Access is possible via any given port. The only available transmission protocol is HTTP(S).
Usage FeaturesThe SIM card is not a component of mdex fixed.IP+. The connecting cell phone must be able to configure the respective mdex APN, as well as username and password. For transferring sensitive data, we recommend using end-to-end encryption from the device to control point, or to the device of the client in an appropriate industry standard, i.e. SSL.
Take Note!Depending on the respective variant, please keep the following in mind when using mdex fixed.IP+: 1. mdexfixed.IP+ Vodafone/ Vodafone m2mThe SIM card available in stores from service providers or resellers (i.e. mobilcom-debitel), which use the Vodafo-ne network, as well as all Vodafone prepaid SIM cards are not activated for the mdex network and can therefore not be used. This, of course, is not the case for mdexSIM (Vodafone) cards! The communication between two mdex fixed.IP+ Vodafone gateways is not yet possible. Corrective action: use at least one gateway with a SIM card from another network operator or use an mdex fixed.IP+ OpenVPN gateway.
2. mdexfixed.IP+ TelekomUse of mdex fixed.IP+ (Telekom) is only possible with mdex brokered SIM cards. Should you have an existing general contract with the Telekom, please call us.
3. mdexfixed.IP+ OpenVPNThe necessary internet service (i.e. DSL, cellular, satellite) is not part of mdex fixed.IP+. The cost for internet access will be billed separately by the respective ISP.The device used (i.e. router, server, PC) must be using an OpenVPN client of at least version 2.1 and support authentication by means of username/password, as well as have the OpenVPN server certificate installed. De-pending on its configuration, the OpenVPN client, in addition to the user data, accrues a data volume of 1 MB (for “TCP configuration) to 20MB (for “UDP configuration”) per month (“keepalive traffic”), for uninterrupted access and a “key-renewal interval” of 86400 seconds. In order to set up the OpenVPN, tunnel any existing firewall must allow connections over port 9300 (UDP) or 443 (TCP) to fixedip.mdex.de.
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mdexHQ-Tunnel Service Specifications
Basic ServiceProvides a static, private IP address (RFC1918), suitable for packet-oriented data transfer over IPv4 (RFC 791) with OpenVPN. Provides a portal. Provides an individual client VPN (closed user group). Communication is only possible within the VPN and through OpenVPN for any given internet connection (DSL and cellular). Authenticati-on takes place with username and password. These will be provided upon activation of the mdex HQ-Tunnel over the mdex management portal.
Service LevelContinuous 24/7/365 operation and capacity adjustment for the provided components.mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance, as well as acts of nature.Regular external security audits. Contact: [email protected]
Usage FeaturesThe necessary internet connection (i.e. DSL, cellular, satellite) is not part of the mdex HQ-Tunnel. The cost for internet access will be billed separately by the respective ISP. The device used (i.e. router, server, PC) must be using an OpenVPN client of at least version 2.1 and support authentication by means of username/password, as well as have the OpenVPN server certificate installed. mdex will provide a prepared OpenVPN installer for Windows (XP and up), as well as a configuration file for Linux. Depending on its configuration, the OpenVPN cli-ent, in addition to the user data, causes a data volume of 1 MB (for “TCP configuration) to 20MB (for “UDP confi-guration”) per month (“keepalive traffic”), for uninterrupted access and a “key-renewal interval” of 86400 seconds. In order to set up the OpenVPN tunnel any existing firewall must allow connections over port 9300 (UDP) or 443 (TCP) to fixedip.mdex.de.
mdex Management Portal Service Specifications
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdex Management Portal Service Specifications
Basic ServiceProvides a web portal for monitoring and administrating all client-controlled mdex fixed.IP+ and mdex HQ-Tunnel access to an mdex VPN (closed user group).Accessible at: https://manager.mdex.de/m2m-portal/ Authentication via username/password
Service LevelContinuous 24/7/365 operation and capacity adjustment for the provided components.mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance, as well as acts of nature.Regular external security audits. Contact: [email protected]
Overviewmdexfixed.IP+-Access:1. Online/offline status2. Data transfer volume (“RADIUS Accounting”)3. If activated: current location and location history by means of the cellular ID (if available) (only for mdexfixed.IP+ Vodafone and mdex fixed.IP+ Telekom)4. mdexSIM Vodafone cards (including PIN/PUK)5. mdex web.direct links6. Detailed (live) overviews of all data connections (“RADIUS accounting”)7. Graphical session und data volume history
Administrationmdexfixed.IP+ access:1. I.e. passwords, alias names, ...2. Activation, deactivation and editing the mdex web.direct “Direct-Link” 3. Changing password for mdex web.direct “Login-Link”4. Allocation of “Monitoring & Controlling” profiles
mdexSIM Vodafone:1. Allocation of “monitoring and controlling” profiles 2. Deactivation/reactivation
mdexweb.direct Links:1. Activation/deactivation and editing mdex web.direct “Direct-Link” 2. Changing mdex web.direct “Login-Link”
„Monitoring & Kontrolle“-Profile:1. Creation and allocation of profiles to automatically monitor mdex fixed.IP+ access and mdexSIM Vodafone cards2. Definition of threshold levels (i.e.: amount of sessions or data volume) and (automatic) actions (i.e. sending an email or creating a (RADIUS) login ban)
Asset management:1. Creation of comprehensive, customized information about mdex fixed.IP+ access2. Search for mdex fixed.IP+ connections with specific asset management information
ServiceQualityFuture
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mdexpublic.IP Vodafone Service Specifications
Basic ServiceProvides a dedicated, public and static IP Address. Mapping (NAT) from the public IP address to a dedicated, private and static IP address of a device in the Vodafone (D) cellular network (mdex public.IP Gateway). TCP and UDP support, therefore suitable for all common IP protocols, such as http, FTP, SSL, SMPT or IPSec per NAT traversal, etc. Provides a my-mdex portal for administra-ting access.
Supported AccessIn the Vodafone (D) cellular network (GPRS/EDGE/UMTS/HSDPA/HSUPA) mdex public.IP can be used with any common device (i.e. cellular router or modem). Access for further IP capable devices over a router connected to the LAN (port forwarding, LAN-LAN coupling, etc.).
Service LevelContinuous 24/7/365 operation and capacity adjustment for the provided components.mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance as well as acts of nature.Regular external security audits. Contact: [email protected]
Usage restrictions in the Vodafone (D) cellular networkUse of the mdex public.IP in the Vodafone (D) cellular network has the following restrictions:The Vodafone SIM cards available for purchase from service providers or resellers (i.e. mobilcom-debitel) as well as Vodafone prepaid sim cards are not activated in the mdex network and can therefore not be used.
Important NotesWith mdex public.IP your cellular network access and the servers and systems over this access can be directly managed. For this reason, please choose a suitable cellular network rate (i.e. a full flatrate), otherwise unneces-sary costs for port scans and similar access could accrue.
With mdex public.IP data is not filtered. Therefore, you are responsible for the security of your own PCs and ser-ver. Please take the appropriate measures (firewall, strong passwords, etc.).
mdex public.IP is a supplemental service in addition to the data service from Vodafone (D). The SIM card is not included in the basic service.
rmdex public.IP does not support VoIP.
mdex advantagesUninterrupted, world-wide accessibilityfrom mobile devices on the internet without the need for any additional software
Technical referencesIP data communication over EthernetInternet Protocol RFC 79. A Standard for the Transmission of IP Datagrams over Ethernet Networks RFC 894
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdexpublic.IP Telekom Service Specifications
Basic ServiceProvides a dedicated, public and static IP Address. Mapping (NAT) from the public IP address to a dedicated, private and static IP address of a device in the Telekom (D) cellular network (mdex public.IP Gateway). TCP and UDP support, therefore suitable for all common IP protocols, like http, FTP, SSL, SMPT or IPSec per NAT traversal, etc. Provides a my-mdex portal for administrating access.
Supported AccessIn the Telekom (D) cellular network (GPRS/EDGE/UMTS/HSDPA/HSUPA) mdex public.IP can be used with any common device (i.e. cellular router or modem). Access for further IP capable devices over a router connected to the LAN (port forwarding, LAN-LAN coupling, etc.).
Service LevelContinuous 24/7/365 operation and capacity adjustment for the provided components.mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance as well as acts of nature.Regular external security audits. Contact: [email protected]
Usage restrictions in the Telekom (D) cellular networkUse of the mdex public.IP in the Vodafone (D) cellular network has the following restrictions:The Vodafone SIM cards available for purchase from service providers or resellers (i.e. mobilcom-debitel) as well as Vodafone prepaid SIM cards are not activated in the mdex network and can therefore not be used.
Important NotesWith mdex public.IP your cellular network access and the servers and systems over this access can be directly managed. For this reason, please choose a suitable cellular network rate (i.e. a full flatrate), otherwise unneces-sary costs for port scans and similar access could accrue.With mdex public.IP data is not filtered. Therefore, you are responsible for the security of your own PCs and ser-ver. Please take the appropriate measures (firewall, passwords, etc.).mdex public.IP a supplemental service in addition to the data service from Telekom (D). The SIM card is not inclu-ded in the basic service.mdex public.IP does not support VoIP.
mdex advantagesUninterrupted, world-wide accessibility from mobile devices on the internet without the need for any additional software
Tecnical referencesIP data communication over EthernetInternet Protocol RFC 79. A Standard for the Transmission of IP Datagrams over Ethernet Networks RFC 894
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Basic ServiceProvides a dedicated, public and static IP Address. Access to mdex network over OpenVPN in any cellular network worldwide. Mapping (NAT) from the public IP address to a dedicated, private and static IP address of a device (mdex public.IP Gateway). TCP and UDP support, therefore suitable for all common IP protocols, like http, FTP, SSL, SMPT or IPSec per NAT traversal, etc. Provi-des a my-mdex portal for administrating access.
Supported AccessIn the cellular network of any local network provider foreign or domestic (GPRS/EDGE/UMTS/HSDPA/HSUPA, if available) can use mdex public.IP over OpenVPN with any OpenVPN-capable device (i.e. cellular router or mo-dem).
Service LevelContinuous 24/7/365 operation and capacity adjustment for the provided components.mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance as well as acts of nature.Regular external security audits. Contact: [email protected]
Usage restrictions over OpenVPNAn OpenVPN-capable device is compulsory. The OpenVPN client must support the “redi-rect-gateway” function and have it activated.
Important NotesWith mdex public.IP your cellular network access and the servers and systems over this access can be directly managed. For this reason, please choose a suitable cellular network rate (i.e. a full flatrate), otherwise unneces-sary costs for port scans and similar access could accrue.With mdex public.IP data is not filtered. Therefore, you are responsible for the security of your own PCs and ser-ver. Please take the appropriate measures (firewall, passwords, etc.).mdex public.IP does not support VoIP.
mdex AdvantagesUninterrupted, world-wide accessibilityfrom mobile devices on the internet without the need for any additional software
Tecnical referencesIP data communication over Ethernet Internet Protocol RFC 79. A Standard for the Transmission of IP Datagrams over Ethernet Networks RFC 894
mdexpublic.IP OpenVPN Service Specifications
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
Data Sheet
Effective: 01.06.2016Subject to technical changes
Temperature (operating): -30° bis +60°CTemperature (storage): -40° bis +80°C
OpenVPN encryptionMode: Client, ServerProtocol: UDP, TCP
4x Ethernet (3x LAN, 1x WAN)2x SIM slots (internal)
Configuration profiles PPPoE/DHCP client for DSL/cableDual-SIM switch Firewall with zone policies DHCP server Auto reboot (ping check, schedule) Customized shell scripts SSH access SMS sending and receivingWeb interface with expert mode
Firmware
4G (LTE), 3G (UMTS/HSPA+),2G (GPRS/EDGE)
LTE Router MX880
IEEE 802.11 b/g/n (max. 300 Mbit/s)WEP/WPA/WPA2 encryption
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LTE-Router MX880Technical Specifications
Mobile
LTE 800/850/900/1800/1900/2100/2600 MHzLTE max. 100 Mbit/s download / 50 Mbit/s uploadUMTS/HSPA+ 850/900/1900/2100 MHzHSDPA max. 42,2 Mbit/s download / 5,76 Mbit/s upload GPRS/EDGE 850/900/1800/1900 MHzGPRS/EDGE max. 236,8 kbit/s download / 236,8 kbit/s upload
Ethernet
4 Port Switch (3 x LAN, 1 x WAN, configurable)10/100 Mbit/s BASE-TAuto MDI/MDIX
Wi-Fi
IEEE 802.11 b/g/n (2,4 GHz)WEP/WPA/WPA2 encryption 2T2R (max. 300 Mbit/s)
LED Readout
1 x Power1 x Mobile connection status5 x Mobile signal strength4 x WAN/LAN activity
Firmware
User-friendly web GUI (with expert mode)Signal strength readout with LEDs and on the web login pageFirewall with zone policies, MAC filterAuto reboot (ping check, schedule)DHCP server (with static assignment via MAC)PPPoE and DHCP client for DSL/Cable/Sat connectionDual-SIM use, WAN failoverSMS functions (sending/recieving, forwarding, management/configuration)NTP Client (configurable synchronisation interval)Event logging (with SMS/E-Mail/FTP alerts)Customized shell scriptsConfiguration profilesSSH access
Operating Conditions
Temperature (operating): -30°C to +60°CHumidity (operating): 10 % to 90 % (noncondensing)
Temperature (storage): -40°C bis +80°CHumidity (storage): 5 % bis 95 % (noncondensing)
Hardware
560 MHz MIPS CPU128 MB RAM
Power Supply 9 – 30 V DC, max. 7 W
OpenVPN
Mode: Client, Server Protocol: UDP, TCP LZO compression
Ports
Power supply (pluggable screw terminals) 4 x Ethernet (RJ-45)Mobile: 2 x SMA (Main, Aux for Rx Diversity/MIMO) Wi-Fi: 2 x RP-SMASIM slots: 2 x 2FF (internal)
Included Accessories
1 Wall plug (Temerature range: 0° to +40°C)2 Wi-Fi antennae (with articulated arm)2 Mobile antennae (with articulated arm)2 Mobile antennae (magnetic foot, 3 meter cable)1 Ethernet cable1 Mounting rails (DIN EN 50022)
Dimensions
L x W x H 80 x 106 x 46 mm (without mounting rails) 280 g (without mounting rails)Mounting rails can be attached to side or back
mdex AG • Bäckerbarg 6 • 22889 Tangstedt
Effective: 01.06.2016Subject to technical changes
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LTE-Router MX880Technical Specifications
mdex AG • Bäckerbarg 6 • 22889 Tangstedt
UMTS-Router MX510Data Sheet
Temperature (operating): -10° to +55°CHumidity (operating): 10% to 90%
OpenVPN-encryptionMode: Client, ServerProtocol: UDP, TCP
4x Ethernet (RJ-45):3x LAN, 1x WAN
IEEE 802.11 b/g/n (max. 150 Mbit/s)WEP/WPA/WPA2 encryption
Signal strength displayNetwork statusDHCP serverPPPoE and DHCP client for DSL/ Cable/Sat accessWAN FailoverSMS for control command sequen-ces and configurationSNMPNTP clientCustom shell scriptsSSH access
Firmware
Status: 11.03.2015Subject to technical changes
3G (UMTS/HSPA+) with uo to 21 Mbit/s, 2G (GPRS/EDGE)
UMTS-Router MX510
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Cellular Protocols
UMTS/HSPA+ 900/2100 MHzHSDPA max. 21 Mbit/s Download (Cat. 14) HSUPA max. 5,76 Mbit/s Upload (Cat. 6) GPRS/EDGE 850/900/1800/1900 MHz GPRS/EDGE multi-slot class 12
Ethernet
4-Port switch (1 x WAN, 3 x LAN) 10/100 Mbit/s BASE-TAuto MDI/MDIX
Wi-Fi
IEEE 802.11 b/g/n WEP/WPA/WPA2 encryption 1T1R (max. 150 Mbit/s)
LED Notifications
1 x Power on1 x Cellular network (Signal strength) 4 x WAN/LAN activity
Firmware
User-friendly web GUI (with expert mode) Signal strength display on web login page Network status DS-L+cellular+WLAN+OpenVPN Auto-Reboot (Ping check every 24 hrs.)DHCP server (with static assignment per MAC) PPPoE und DHCP client for DSL/Cable/Sat access WAN Fai-lover (from DSL/Cable/Sat to cellular)SMS features (sending control commands and configu-ration parameters, transmitted by HTTP/SSH) SNMP (for monitoring the operating parameters) NTP client (configurable synchronization interval) Custom shell scriptsSSH access
Operating Conditions
Temperature (operating): -10°C to +55°C Humidity (operating): 10 % to 90 % noncondensing
Temperature (storage): -20°C to +70°C Humidity (storage): 5 % to 95 % noncondensing
Hardware
320 MHz MIPS CPU32 MB RAM
Power Supply 7 – 30 V DC, max. 7 W
OpenVPN
Modes: Client, Server Protocol: UDP, TCP LZO- compression
Ports
Power supply (pluggable screw terminals)4 x Ethernet (RJ-45)Cellular: 2 x SMA (Main, Aux for Rx-Diversity) Wi-Fi: 1 x SMA
Included Components
1 power supply (temperature range: 0° to +40°C) 1 Wi-Fi antenna (with articulated arm)1 GSM/UMTS antenna (with magnetic foot, 3m cable) 1 Ethernet cable1 Mounting rail (DIN EN 50022)
Dimensions
L x W x H 100 x 85 x 36 mm (without mounting rail) 210 g (without mounting rail)
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UMTS-Router MX510Technical Features
Status: 11.03.2015Subject to technical changes
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VPN-Router MX200Data Sheet
400 MHz MIPS CPU64 MB RAM
Temp. (running): -20° to +60°C Moisture (running): 10% to 90% Protection class: IP30
OpenVPN encryption Mode: Client, Server Protocol: UDP, TCP
2x Ethernet (RJ-45):1x WAN, 1x LAN
IEEE 802.11 b/g/n (max. 150 Mbit/s) WEP/WPA/WPA2 encryption
Web based configuration Auto reboot DHCPserverNATFirewallSSH access PPPoE/DHCP client Switch configuration
Firmware
Status: 17.12.2014 - Subject to technical changes.Status: 17.12.2014 - Subject to technical changes.
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VPN-Router MX200Technical Features
Ethernet
2 Ports (1x WAN, 1x LAN)10/100 Mbits/s BASE-TAuto MDI/MDIX
Wi-Fi
IEEE 802.11 b/g/n (max. 150 Mbit/s)WEP/WPA/WPA2 Verschlüsselung
Firmware
Web based configuration (HTTP or HTTPS) Auto reboot (Ping check / schedule)DHCP server (with static assignment per MAC) NAT (Port/Host forwarding, masquerading) Firewall (Input/Forward/Output-Chain)PPPoE and DHCP client for DSL/Cable/Sat access NTP client (configurable sync interval)Switch configurationSSH accessDNS relayDiagnosis: Ping, port scan
LED Notifications
1x Power on1x OpenVPN access 1x WLAN2x WAN/LAN activity
Hardware
400 MHz MIPS CPU64 MB RAM
Operating
Temperature (running): -20° to +60°C Humidity (running): 5% to 95% noncondensingIP Code: IP30
OpenVPN
Mode: Client, ServerProtocol: UDP, TCPLZO compression
Power Supply 5V DC, max. 2,5W
Ports
Power supply (Micro-USB) 2x Ethernet (RJ-45) WLAN: 1x RP-SMA
Mounting
Tabletop unit (with rubber feet) Mounting rails (bracket optional)
Included Components
1 Power supply (temparature: 0° to +40°C)1 Wifi antenna (with articulated arm)1 Ethernet cableOptional: Mounting rails (DIN EN 50022)
Weight
90g (without mounting rails)
Status: 17.12.2014 - Subject to technical changes
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdex LTE PackageData Sheet
VPN Router MX200• Preconfigured, ready-to-run• 2 Ethernet ports (RJ-45)• OpenVPN
mdex public.IP | VPN Router MX200
External access for your LTE connection
With the mdex LTE Package, you can supplement your current LTE connection with external accessibility over a static, public IP address. The mdex LTE Package assigns one terminal (i.e. server, camera, router) over the supplied, pre-configured mdex MX200 router, a public, static IP address. This allows the mdex LTE Package direct access, due to its static, public IP address to servers and other systems, which are connected to the internet over the LTE network. Alternatively, the mdex LTE Package is also deployable on cable and DSL connections.
Description
Effective: 06.11.2015Subject to technical changes
mdex public.IP
Public, Static IP AddressFull, unrestricted access
Your Access Solution:• Web server• VPN server (i.e. IPsec)• Email server• Additional devices (i.e. webcam)
Simple Router ExtensionConnect existing LTE-Router to mdex Router MX200 over Ethernet port
Management Portal • Status check• Lock-out option• Usage statistics
LTE / Cable Network
Server / Terminal
Mobile Router
PC / Server
Public Network
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mdex public.IPDedicated, public and static IP Address (IPv4)Direct access from the InternetMapping (NAT) over mdex public.IP Gateway1)
Optional PTR record
mdex Router MX200Ethernet
2 Ports (1x WAN, 1x LAN)10/100 Mbit/s BASE-TAuto MDI/MDIX
Wi-Fi
IEEE 802.11 b/g/n (max. 150 Mbit/s)WEP/WPA/WPA2 encryption
Firmware
Web-based configuration (HTTP oder HTTPS)
Prozessor
400 MHz MIPS CPU64 MB RAM
OpenVPN
Mode: Client, ServerProtocol: UDP, TCPLZO-compressionmax. transfer rate at ca. 10 Mbit/s
Ports
Power supply (Micro-USB)2x Ethernet (RJ-45)WLAN: 1x RP-SMA
Included Accessories
1 Power supply (Temperature: 0° to +40°C)1 Wi-Fi antenna (with articulated arm)1 Ethernet cableOptional: Mounting rails (DIN EN 50022)
Operating Conditions
Temperature (running): -20° to +60°CHumidity (running): 5% to 95% (noncondensing)IP Code: IP30
mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdex LTE PackageTechnical Specifications
Effective: 06.11.2015Subject to technical changes
mdex LTE-PaketExternal access for your LTE connectionwww.mdex.de
External access for your LTE connection
1) The public IP address is converted to a private VPN address
by the mdex public.IP Gateway. The mdex Router MX200 redirects the data via port or host forwarding (Exposed Host) to the device(s). If operating own IPsec-VPN, the IPsec function NAT traversal (NAT-T) must be supported.
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
Data Sheet
mdex LTE Router MX760• preconfigured ready-to-run• 2 Ethernet ports (RJ-45)• expanded temperature range
The professional DSL alternative
mdex LTE pro makes direct access to servers and other systems possible, with its use of a static public IP address. The mdex LTE pro package consists of an mdex public.IP, the mdex LTE Router MX760 and an mdex SIM Vodafone LTE flatrate plan and is preconfigured and ready to run. mdex LTE pro was developed especially as a powerful alter-native to a stationary business DSL connection. It is mobile deployable anywhere that LTE or UMTS networks from Vodafone Germany are available.
Description
Status: 14.07.16Subject to technical changes
mdex public.IP
Public, Static IP AddressUneingeschränkterVollzugriff
Your Access Solution:• Web server• VPN-Server (i. e. IPsec)• Email server• additional peripherals (i.e. Webcam)
mdexSIM Vodafone 5 GB to 50 GB Flatrate1)
• LTE | HSPA | UMTS• max. 50 Mbit/s LTE-Speed
Management Portal • Lock-out option• Usage stats• Limit alarm
LTEPROmdexmdex Router MX760 | mdex SIM Vodafone | mdex public.IP
LTE
1) Usage beyond the monthly included volume (depending on the plan 5 GB to 50 GB) will cause a throttling of the bandwidth to 64 kbit/.
mdex AG • Bäckerbarg 6 • 22889 Tangstedt 16
mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdex public.IP mdex SIM Vodafone FlatrateStatic, public IP address (IPv4) Direct access from the Internet Optional PTR record
LTE | HSPA | UMTS | EDGEmax. 50 Mbit/s transfer speedStatus displayLock-out option Usage statistics Limit alarmupon reaching monthly included traffic volume, the bandwidth is throttled to 64 kbit/s
mdex LTE Router MX760
Cellular Networks
LTE 800/900/1800/2100/2600 MHzLTE max. 100 Mbit/s DownloadLTE max. 50 Mbit/s UploadUMTS/HSPA+ 900/1800/2100 MHzHSDPA max. 42,2 Mbit/s DownloadHSDPA max. 5,76 Mbit/s UploadGPRS/EDGE 900/1800 MHzGPRS/EDGE max. 236,8 kbit/s DownloadGPRS/EDGE max. 236,8 kbit/s Upload
Ethernet2 Ports (configurable as LAN, WAN, Bridge) 10/100 Mbit/s BASE-TAuto MDI/MDIX
OpenVPN
Modes: client, server Protocols: UDP, TCP LZO com-pression
Power Supply
10-30 V DC, max. 5,5 WPluggable screw terminals
Included Accessoires
1 power supply (Temperature range: 0° to +40°C) 2 cellular antennae (with magnetic feet)1 Ethernet cable1 mounting rails (DIN EN 50022)
Weight and Dimensions
FirmwareUser-friendly Web-GUI Configuration profileNetwork status DSL+Cell+OpenVPN Auto Reboot (Ping check / every 24 hrs.)DHCP server (with static assignment per MAC) PPPoE and DHCP client for DSL/Cable/Sat-dial-in WAN Fai-lover (between DSL/Cable/Sat/Cell)SNMPNTP client (configurable synchronization interval) Custom shell scriptsSSH access FirewallNAPT forwarding VRRP
Operating ConditionsTemperature (operating): -40°C to +75°C Temperature (storage): -40°C to +85°C
Processor333 MHz ARM CPU64 MB RAM
PortsPower supply (pluggable screw terminals) Ethernet: 2x RJ-45Cellular antennae: 2 x SMA (ANT, DIV for Rx diversity and MIMO)SIM slots: 2x 2FF
L x W x H 42 x 80.5 x 113.5 mm (w/o mounting rails)265 g (w/o mounting rails)
Tecnical Features
Stand: 14.07.16Subject to technical changes
The professionalDSL alternativewww.mdex.de/LTE
LTEPROmdex
LTEPROmdex
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
Data Sheet
mdex UMTS Router MX510• preconfigured ready-to-run• 4 Ethernet ports (RJ-45)• mdex optimized firmware
The mdex mobile.DSL package is the ready-to-run complete solution, for when you would like to make the internet reachable for a terminal (i.e.: IP camera / remote maintenance over mobile) and where on-site there is no stationary internet connection available. The package includes a mobile router with flatrate SIM card and a static, public IP ad-dress. The router is completely preconfigured, so that the terminal is immediately reachable from the internet, with no restrictions. The mdex mobile.DSL package essentially works with nearly any internet-enabled device, provided it has ethernet or Wi-Fi capability.
Description
Effective: 14.07.16Subject to technical changes
mdex public.IP
Public, static IP addressFull unrestricted access
Your Access Solution:• Web server• Email server• Additional devices (i.e. webcam)
mdexSIM Vodafone 5 GB to 50 GB Flatrate1)
• HSPA | UMTS• Secure mdex APN
Management Portal • Lock-out option• Usage statistics• Limit alert
mdex Router MX510 | mdex SIM Vodafone | mdex public.IP
UMTS
1) Usage beyond the monthly included volume (depending on the plan
5 GB to 50 GB) will cause a throttling of the bandwidth to 64 kbit/s.
mdex mobile.DSL Package
The effective alternative to your DSL connection
UMTS Network
Server / Terminal PC / Server
Public Network
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mdex public.IP mdex SIM Vodafone FlatrateStatic, public IP address (IPv4)Direct access from InternetOptional PTR record
HSPA | UMTS | EDGEStatus displayLock-out optionUsage statisticsLimit alertupon reaching monthly included traffic volume, the bandwidth is throttled to 64 kbit/s
mdex UMTS Router MX510
Mobile
UMTS/HSPA+ 900/2100 MHzHSDPA max. 21 Mbit/s download (Cat. 14)HSUPA max. 5,76 Mbit/s upload (Cat. 6)GPRS/EDGE 850/900/1800/1900 MHzGPRS/EDGE Multislot Class 12
Wi-Fi
IEEE 802.11 b/g/nWEP/WPA/WPA2 encryption1T1R (max. 150 Mbit/s)
Ethernet4-Port switch (1 x WAN, 3 x LAN)10/100 Mbit/s BASE-TAuto MDI/MDIX
OpenVPNMode: Client, Server Protocol: UDP, TCP LZO compression
Power Supply7 – 30 V DC, max. 7 W
Included accessories1 power supply (Temperature range: 0° to +40°C)1 Wi-Fi antenna (with articulate arm)1 GSM/UMTS antenna (with magnetic foot, 3 meter cable)1 Ethernet cable1 mounting rail (DIN EN 50022)
FirmwareUser-friendly web GUI (with expert mode)Signal strength display on the web login pageNetwork status DSL+Mobile+Wi-Fi+OpenVPN Auto reboot (Ping check / every 24 hrs.)DHCP server (with static assignment via MAC)PPPoE and DHCP client for DSL/Cable/Sat accessWAN failover (from DSL/Cable/Sat to mobile)SMS features (Receiving control commands andconfiguration paramaters, sending over HTTP/SSH)SNMP (for monitoring operational parameters)NTP client (configurable synchronization interval)Customized shell scriptsSSH access
Operating ConditionsTemperature (operating): -10°C to +55°CTemperature (storage): -20°C to +70°C
Processor320 MHz MIPS CPU32 MB RAM
PortsPower supply (pluggable screw terminals)4 x Ethernet (RJ-45)Mobile: 2 x SMA (Main, Aux for Rx diversity)Wi-Fi: 1 x SMA
Weight and DimensionsL x B x H 100 x 85 x 36 mm (without mounting rails)210 g (without mounting rails)
Effective: 14.07.16Subject to technical changes
mdex mobile.DSL PackageTechnical Specifications
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
Data Sheet
mdex LTE-Router MX880• Preconfigured ready-to-run• 4 Ethernet ports (RJ-45)• mdex optimized firmware
Description
Effective: 13.09.16Subject to technical changes
mdex fixed.IP+
Private, static IP addresses• Secure web acess• Closed user group
Access Options:• World-wide access over
a unique IP address• secure mdex access
mdexSIM Vodafone | Telekom• LTE | HSPA | UMTS• Secure mdex APN
Management Portal • Lock-out option• Usage statistics• Limit alert
mdex LTE-Router MX880 | mdex SIM | mdex fixed.IP+
LTE
mdex mobile.WEB Package
The package solution for secure access
The mdex mobile.WEB package is a bundle for the classic use case, meant as a ready-to-run complete solution for secure, private access to a terminal with web interface. Depending on your usage, you can choose between different rate plans (Run-on-Rate / Flatrate1)) and data volumes (150 MB to 10 GB). For direct access to devices without a web interface, the mdex HQ-Tunnel can be ordered separately.
LTE Network
Server / Terminal PC / Server
Secure mdex access
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdex fixed.IP+ mdex SIM Vodafone | TelekomStatic, private IP address (IPv4)Direct access via mdex web.directCustom VPN (closed user group)
LTE | HSPA | UMTS | EDGEStatus displayLock-out optionUsage statisticsLimit alertupon reaching monthly included traffic volume, the bandwidth is throttled to 64 kbit/s
mdex LTE Router MX880
Mobile
LTE 800/850/900/1800/1900/2100/2600 MHzLTE max. 100 Mbit/s Download / 50 Mbit/s Upload UMTS/HSPA+ 900/2100 MHzHSDPA max. 21 Mbit/s download (Cat. 14)HSUPA max. 5,76 Mbit/s upload (Cat. 6)GPRS/EDGE 850/900/1800/1900 MHzGPRS/EDGE Multislot Class 12
Wi-Fi
IEEE 802.11 b/g/n (2,4 GHz)WEP/WPA/WPA2 encryption1T1R (max. 150 Mbit/s)
Ethernet4-Port switch (1 x WAN, 3 x LAN)10/100 Mbit/s BASE-TAuto MDI/MDIX
OpenVPNMode: Client, Server Protocol: UDP, TCP LZO compression
Power Supply7 – 30 V DC, max. 7 W
Included accessories1 power supply (Temperature range: 0° to +40°C)1 Wall plug (Temerature range: 0° to +40°C)2 Wi-Fi antennae (with articulated arm)2 Mobile antennae (with articulated arm)
FirmwareUser-friendly web GUI (with expert mode)Signal strength display on the web login pageNetwork status DSL+Mobile+Wi-Fi+OpenVPN Auto reboot (Ping check / every 24 hrs.)DHCP server (with static assignment via MAC)PPPoE and DHCP client for DSL/Cable/Sat accessWAN failover (from DSL/Cable/Sat to mobile)SMS features (Receiving control commands andconfiguration paramaters, sending over HTTP/SSH)SNMP (for monitoring operational parameters)NTP client (configurable synchronization interval)Customized shell scriptsSSH access
Operating ConditionsTemperature (operating): -30°C bis +60°CTemperature (storage): -40°C bis +80°C
Processor320 MHz MIPS CPU32 MB RAM
PortsPower supply (pluggable screw terminals)4 x Ethernet (RJ-45)Mobile: 2 x SMA (Main, Aux for Rx diversity)Wi-Fi: 2 x SMASIM-Slots: 2 x 2FF (internal)
Weight and DimensionsL x B x H 80 x 106 x 46 mm (without mounting rails)280 g (without mounting rails)
Effective: 05.09.16Subject to technical changes
mdex mobile.WEB PackageTechnical Specifications
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
Data Sheet
mdex LTE-Router M880• Preconfigured ready-to-run• 4 Ethernet ports (RJ-45)• mdex optimized firmware
The mdex mobile.LAN package is a ready-to-run complete solution for direct, secure, private access to up to 13 connected devices. Besides web access with the mdex mobile.LAN package, access can also be granted through the included control center tunnel. Every terminal receives its own static, private IP address, so port redirects do not need to be additionally set up. In this way, applications and devices, which are not compatible with Network Address Trans-lation (NAT), are reachable over the cellular network.
Description
Effective: 13.02.17Subject to technical changes
mdex fixed.IP+
13 private, static IP addresses• Secure web acess• Closed user group
Access Options• Secure full access • World-wide access over a unique
IP address
mdexSIM Vodafone | Telekom• LTE | HSPA | UMTS• Secure mdex APN
Management Portal • Lock-out option• Usage statistics• Limit alert
mdex LTE-Router MX880 | mdex SIM | mdex fixed.IP+
LTE
mdex mobile.LAN Package
For secure access to up to 13 devices
LTE Network
Server / Terminal PC / Server
Secure mdex access
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mdex Outdoor AntennaeTechnical Specifications
mdex fixed.IP+ mdex SIM Vodafone | Telekom13 static, private IP addresses (IPv4)Direct acces via mdex web.directCustom VPN (closed user group)
LTE | HSPA | UMTS | EDGEStatus displayLock-out optionUsage statisticsLimit alertupon reaching monthly included traffic volume, the bandwidth is throttled to 64 kbit/s
mdex LTE Router MX880
Mobile
LTE 800/850/900/1800/1900/2100/2600 MHzLTE max. 100 Mbit/s Download / 50 Mbit/s UploadUMTS/HSPA+ 900/2100 MHzHSDPA max. 21 Mbit/s download (Cat. 14)HSUPA max. 5,76 Mbit/s upload (Cat. 6)GPRS/EDGE 850/900/1800/1900 MHzGPRS/EDGE Multislot Class 12
Wi-Fi
IEEE 802.11 b/g/n (2,4 GHz)WEP/WPA/WPA2 encryption1T1R (max. 150 Mbit/s)
Ethernet4-Port switch (1 x WAN, 3 x LAN)10/100 Mbit/s BASE-TAuto MDI/MDIX
OpenVPNMode: Client, Server Protocol: UDP, TCP LZO compression
Power Supply7 – 30 V DC, max. 7 W
Included accessories1 power supply (Temperature range: 0° to +40°C)1 Wall plug (Temerature range: 0° to +40°C)2 Wi-Fi antennae (with articulated arm)2 Mobile antennae (with articulated arm)
FirmwareUser-friendly web GUI (with expert mode)Signal strength display on the web login pageNetwork status DSL+Mobile+Wi-Fi+OpenVPN Auto reboot (Ping check / every 24 hrs.)DHCP server (with static assignment via MAC)PPPoE and DHCP client for DSL/Cable/Sat accessWAN failover (from DSL/Cable/Sat to mobile)SMS features (Receiving control commands andconfiguration paramaters, sending over HTTP/SSH)SNMP (for monitoring operational parameters)NTP client (configurable synchronization interval)Customized shell scriptsSSH access
Operating Conditions
Temperature (operating): -30°C bis +60°CTemperature (storage): -40°C bis +80°C
Processor320 MHz MIPS CPU32 MB RAM
PortsPower supply (pluggable screw terminals)4 x Ethernet (RJ-45)Mobile: 2 x SMA (Main, Aux for Rx diversity)Wi-Fi: 2 x SMASIM-Slots: 2 x 2FF (internal)
Weight and DimensionsL x B x H 80 x 106 x 46 mm (without mounting rails)280 g (without mounting rails)
Effective: 13.02.17Subject to technical changes
mdex mobile.LAN PackageTechnical Specifications
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdex Outdoor AntennaeTechnical Specifications
Connector: SMA(f)-Plug, SMA(m)-Plug
5 MeterCable type Belden H155
Diameter Ø 5,4 mm
min. bending of radius 35 mm
Damping 800 MHz (dB)1 1,5
Damping 1800 MHz (dB)1 2
Damping 2600 MHz (dB)1 2,5
mdex Outdoor Antenna mdex Outdoor Antenna Plus mdex Outdoor Antenna Pro
Frequencies 791-960 / 1710-2690 MHz 699-960 / 1710-2690 MHz 791-960 / 1710-2170 / 2500-2690 MHz
Gain 2.2 dBi Max. 2.2 dBi Typ. 4 / 5 / 4 dBi
Polarisation vertical vertical linear
standing wave ratio < 4:1 < 3:1 < 2,5:1
Impedancy 50 Ohm 50 Ohm 50 Ohm
Max. output power 100 Watt 25 Watt 10 Watt
Operating conditions -40°C bis +85°C -40°C bis +85°C -40°C bis +70°C
Cable type/ Plug connection
5m RG58 / SMA(m)-Plug 5m H155 / SMA(m)-Plug exkl. / N(f)-Connector
Color black black white
Dimensions 379 x 155 x 36 mm 325 x 155 x 36 mm 474 x 50 x 45 mm
Installation wall wall wall / mast
Reception + ++ +++
Our rating solid entry-level model best price-performance ratio Best receptive powerrecommended for cable lengths > 5m
Connecting cable for mdex Outdoor Antenna ProConnector: N(m)-Plug, SMA(m)-Plug
7 Meter 10 Meter 15 Meter 20 MeterCable ttype Belden H155 Belden H2007 Belden H2000flex Belden H2000flex
Diameter Ø 5,4 mm 7,3 mm 10,3 mm 10,3 mm
min. bending of radius 35 mm 35 mm 50 mm 50 mm
Damping 800 MHz (dB)1 2 2 2 3
Damping 1800 MHz (dB)1 3 3 3 4
Damping 2600 MHz (dB)1 3,5 3,5 3,5 4,5
1Typical values at + 20 °C, without connector
mdex outdoor antennae are optimised for transmitting a mobile signal present outdoors indoors with as little signal loss as possible. No “amplifica-tion” takes place, i.e. if there is no sufficient mobile signal outdoors, the installation of outdoor antennae does not improve the reception situation.
Extension cable for mdex Outdoor Antenna and mdex Outdoor Antenna Plus
Please note:
Effective: 01.09.16Subject to technical changes
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Output
DC VOLTAGE 12 VRATED CURRENT 1.25 ACURRENT RANGE 0 ~ 1.25 ARATED POWER 15 WRIPPLE & NOISE (max.)2) 120 mVp-pVOLTAGE ADJ. RANGE 10.8 ~ 13.2 VVOLTAGE TOLERANCE3) ±1.0%LINE REGULATION ±1.0%LOAD REGULATION ±1.0%SETUP, RISE TIME 1000 ms, 50 ms / 230 VACHOLD UP TIME (Typ.) 70ms / 230 VAC
Input
VOLTAGE RANGE 85 ~ 264 VACFREQUENCY RANGE 47 ~ 63 HzEFFICIENCY (Typ.) 84%AC CURRENT (Typ.) 0.48 A / 230 VACINRUSH CURRENT (Typ.) 65 A / 230 VAC cold start
Protection
OVERLOAD5)
105 ~ 160 % rated output powerProtection type: Constant current limiting, recovers automati-cally after fault condition is removed
OVER VOLTAGE13.8 ~ 16.2 VProtection type: Shut off o/p voltage, clamping by zener diode
Environment WORKING TEMP. -20°C ~ +60°CWORKING HUMIDITY 20 ~ 90 % RH, non-condensingSTORAGE TEMP., HUMIDITY -40°C ~ +85°C 10 ~ 95 % RHTEMP. COEFFICIENT ±0.03%/°C (0 ~ 50°C)VIBRATION 10 ~ 500Hz, 2G 10min./1cycle, period for 60min. each along X, Y, Z axes; Mounting: Compliance to IEC60068-2-6
SAFETY & EMC4)
SAFETY STANDARDS UL60950-1, TÜV EN60950-1 approved, design refer to EN50178WITHSTAND VOLTAGE I/P-O/P: 3 KVACISOLATION RESISTANCE I/P-O/P: 100M Ohms / 500VDC / 25°C / 70% RHEMC EMISSION Compliance to EN55011, EN55022 (CISPR22), EN61204-3 Class B, EN61000-3-2,-3EMC IMMUNITY Compliance to EN61000-4-2, 3, 4, 5, 6, 8, 11, EN55024, EN61000-6-2, EN61204-3, heavy industry level, criteria A
OTHERS MTBF 1172.3K hrs min. MIL-HDBK-217F (25°C)DIMENSION 25*93*56mm (W*H*D)WEIGHT 0.1 kg
NOTE1. All parameters NOT specifically mentioned are measured at 230VAC input, rated load and 25°C of ambient temperature.2. Ripple & noise are measured at 20MHz of bandwidth by using a 12“ twisted pair-wire terminated with a 0.1uf & 47uf parallel capacitor.3. Tolerance: includes set-up tolerance, line regulation and load regu-lation.4. The power supply is considered a component which will be installed into final equipment. It must be re-confirmed that the final equipment still meets EMC directives.5. Constant current operating region is within 60% ~100% rated output voltage. Protection type for short circuit is hiccup mode and will recover automatically after fault condition is removed.
Effective: 8.12.2015 - Subject to technical changes.
mdex Rail Mount Power Supply (DIN)Technical Specifications
mdexIndividual Support Leistungsbeschreibung
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mdex AG • Bäckerbarg 6 • 22889 Tangstedt
mdexIndividual Support Leistungsbeschreibung
Service Specificationsmdex Individual Support offers individual, competent and uncomplicated help with problems in the area of data communication with regards to mdex products and services. A systems engineer is personally acquainted with the solution to your request and is available by mail and telephone during office hours. Prerequisites for support are access to information available from the service used as well as the cooperation of the client.
Information from client 1. Log data from connection (i.e. on router). 2. Data communication capture (tcp dump). 3. Information about implemented hardware. 4. How are they configured?5. Which cellular network, SIM card or plan is being used?
If requested and if possible, with the help of Teamviewer, a systems engineer can be permitted to observe any problems occurring, and if needed, adjust configurations.
Procedures1. After ordering, you will receive a personal service ID and the contact data of your systems engineer. 2. For any requests, please remember to include your service ID.3. Support requests can be made by email or telephone.
AbrechnungThe services will be invoiced according to expenditure. The basis is the month’s time entries, which the systems engineer accrued in order to process any requests. The times will be added and rounded to 20 minute units.
Office Hours / Notice PeriodMo.-Fr. 9am – 5pm Contract terminable at will
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mdex Product Catalogm2m Standard 04/17
Mit Sicherheit verbunden.
Dependability QualityOur Claim
The mdex AG is an integrated ICT service provider with a focus on communi-cation for the energy, transportation, manufacturing and trade branches. Even more so, the mdex AG implements high-availability and secure solutions for data communications via cellular network, internet and satellite.
In order to offer you the optimum in service quality, the operation of the mdex m2m infrastructure runs in high-availability data centers at carrier grade level. Since 1997, we’ve been implementing mobile communications services for all of the German network operators, numerous service providers as well as bu-siness clients.
Products Servicesmdex m2m Communication Solutions
mdex AGBäckerbarg 622889 TangstedtCommercial Registry: AG Kiel HRB 7590
Telephone: +49 4109 555 444E-Mail: [email protected]: www.mdex.de
Board: Dipl.-Ing. Sebastian Hilberg (Chair), Bruno VoigtUSt-ID: DE184532766
© mdex AG
Subject to change without prior notice.