Communication

傳意

Communication

Message

Let’s go eat.

ENCODE

Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

CHANNEL - AIR

A

B

Communication

Message

Let’s go eat.

ENCODE

CHANNEL - AIR

DECODE

O.K. Let’s

FEEDBACK

A

B

Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

CommunicationATMOSPHERE

NOISE

DECODE

O.K. Let’s

FEEDBACKA B

ENVIRONMENT

SHARED

A’s ENVIRONMENT

PSYCHOLOGICAL NOISE

B’s ENVIRONMENT

PSYCHOLOGICAL NOISE

IDEA

Message

Let’s go eat.

ENCODE

Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

Communication

Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.

LISTENERSPEAKER

I Just bought my daughter a car .

What kind of car?

Communication

Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.

LISTENERSPEAKER

A Porsche.

New or used?

Communication

Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.

LISTENERSPEAKER

New.

What color is it?

Communication

Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.

SPEAKER LISTENER

White.

It would have been easier for your to say you bought your daughter a new white Porsche!

Communication

Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

Everythingabout

you

Communication

Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

Knownto

self

Not Knownto

self

Communication

Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

Knownto others

Not knownto others

Communication

Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

1OPEN

2BLIND

3HIDDEN

4UNKNOWN

Communication

Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

2BLIND

1OPEN

4UNKNOWN

3HIDDEN

1OPEN

2BLIND

3HIDDEN

4UNKNOWN

Communication

Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.

Original Story Type of listening distortion to the Story

Filters

MisinterpretationL

oss

of

Det

ail

Su

bs

titu

tio

ns

Ad

dit

ion

s

Ending Story

Ad

dit

ion

s

BEFUDDLING

說話的情景和語境 甲：你身上有帶錢了嗎？ 乙：什麼事？要多少？甲：借＋塊錢給我吧！

甲： 你身上有帶錢了嗎？ 乙：你沒帶嗎？我有！甲：不，我怕你沒帶！

說話的情景和語境男：我睡著時會飛。 女：你做夢！

男：其實，你是很愛我的，是嗎？ 女：你做夢！

說話的情景和語境 甲：我的那盒糖果呢？ 乙：我剛才正餓著呢。

甲：我的那盒糖果呢？ 乙：我早已上班去了。

甲：我的那盒糖果呢？ 乙：小孩子今天不用上學。

四種影響說話的行為

Leaper, 2000; Hargie, and Dickson, 2004

Nonassertive

Nonaffiliative

Assertive

Affiliative

Collaborative Controlling

Obliging Withdrawing

談判的過程

1. Pre-negotiation

2. Opening

3. Exploration

4. Bargaining

5. Settlement Seller

Buyer

Target PointResistance Point

$650$500

Target Point Resistance Point

$650$550

Resistance Point