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COMMUNICATION
Made by: Maheen Hanif
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WHAT IS IT?
the process oftransferring
information from asender to a receiverwith the use of amedium
e.g: email,
telephone etc. in whichthe communicatedinformation is
understood by bothsender and receiver.
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Verbal communication:
it is so called verbalcommunication when two or
more people talk or use audio
as a medium to exchangethoughts or intentions.
Non- verbal communication: the documents shared in
offices are writtencommunication. i.e.
written words/symbolsthat are understood by
the receiver of themessage as it says exactlywhat the sender
wanted
to express.
TYPES OF COMMUNICATION
The shared inf orm at ion is e ither verbal (oral )thro ug h te
lepho ne or non -verbal (w ri t ten)
thro ug h let ters .
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EMAIL: Elect ro nic m ai l or emai l is a m eans ofsend ing m
ess ages , text , and co m pu ter
f i les b etw een c om pu ters v ia theInternet.
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TWO TYPES OF EMAIL: Client-based email
is often used by business
users-involves the emailbeing downloaded froma server to an
application (e.g.Mozilla) on the userscomputer.
Webmail
is accessed through a web
browser and can be accessedfrom any computer withan Internet
connection.
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HOW TO EMAIL?Sending email
1. Open a browser,enter thewebmail address, e.g.http://www
.gmail.com and login.
2. Click 'New' or 'Compose'.3. Enter the recipient's email
addresses in the 'To' field.4. Write a suitable subject in
the
'Subject' field.5. Write the message in the
space below the Subject field.6. Click 'Send' to send the
email.
http://www/http://www/
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ALTERNATIVES METHODS OFCOMMUNICATION:
POST: FAX:Advantages: 1)everyone can receive post 1)fast -hard
copy is received as2)tangible items are sent, i.e. soon as the fax
is sentparcel 2)hard copy is useful for legal
Disadvantages:1. Costly-to receive confirmation 1)fax machine
confirmsparcel-reached to its destination document reached
successfully2) Slow compared to email/fax but it can be picked by
the wrong
documents
person
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ALTERNATIVES METHODS OFCOMMUNICATION:
VIDEO CONFERENCING: TELEPHONECALLS: Advantages: 1)No need to
travel- face to face 1)instant response to whatever you
meetings done. say.2)Good for business users meetings 2)no
special hardware candone all over the world required one phone
requiredDisadvantages:1)Lack of interaction with friends.
1)voicemail not checked daily2)Technical problems- electricity
2)difficult-get hold of someone
on the phone
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WORKSHEET:
When writing an email contacts can be addedfrom your address
book or contact list or their
email address can be typed out.Give two reasons why adding a
contact is better
than typing out their address?
