7 c of Communication

7/31/2019 7 c of Communication

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7 Cs OF

COMMUNICATION

Presenter:

GROUP-3

.


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Group Details:-

Arman Pattnaik

Chanchal Sitani Alok Kumar Tripathy Rajat Kunal

Sidhartha Kumar Singh Itishree Panda Rastra Ranjan Mohanty Babita Saw


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What is


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SEVEN Cs OF EFFECTIVE

COMMUNICATION

Consideration

Conciseness

Clarity

CorrectnessConcreteness

Completeness

Courtesy


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COURTESY:-

True courtesy involves being aware not

only of the perspective of others but alsotheir feelings.It is merely politeness insertions ofplease and thank-you.

Courtesy comprises of the following points

a. Being sincerely tactful, thoughtful andappreciative

b. Use expressions showing respect

c. Choose non-discriminatory expressions


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The following tips may be kept in mind if youwish to achieve courtesy in communication:

o Be sincere

o Avoid anger

o Refrain from preachingo Use positive words

o Avoid negative words


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CLARITY:-

In effective business communication themessage should be very much clear. Sothat reader can understand it easily.You should always choose precise words.Always choose familiar and easy words.If

you have a choice between long wordsand shorter one, always use shorter one.

Familiar Next familiar words1-after subsequent

2-home domicile3-for example e.g.4-pay remuneration5-invoice statement for payments


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Clarity in communication has following features:-

It makes understanding easier. Complete clarity of thoughts and ideas enhances the

meaning of message. Choose short , familiar & conversational words Construct effective sentences and paragraphs by unity

of idea and sequencing

Achieve appropriate readability by using formal &informal language

Include examples, illustrations & visual aids


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CONCISENESS:-

Conciseness is saying what you want to say in thefewest possible words without sacrificing the otherC qualities. A concise message is complete withoutbeing wordy.

Follow KISS instead of KILL.

To achieve conciseness, observe the following

suggestions;

Eliminate wordy expressions.


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Include only relevant material.

Be Focused Stick to the purpose of message Delete irrelavent words Avoid giving long introduction

Avoid unnecessary repetition.Use Shorter Name after the long once

eg: ITDCUse Pronoun or initial

eg:WHO, IT

Wordy: At this timeConcise: Now/AtpresentWordy: Due to the fact

thatConcise:As/Because


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CONCRETENESS:-

-Concrete communication implies being particular andclear rather than fuzzy and general. Concretenessstrengthens the confidence. Facts and figures beingpresented in the message should be specifc.

Concrete message has following features:-

Use specific facts and figures Put action into verbs

Choose vivid image building words by comparison &figurative language (?)

Use more adjectives and adverbs


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If you want to be put in vague and general messages, itsbetter to omit it altogether! Wasting your readers time is theLast thing you want in communications.

For Example:-

Bad Example

The Lunchbox Wizard will save you time every day

Good Example

How much time do you spend every day packing your kids'lunches? No more! Just take a complete Lunchbox Wizardfrom your refrigerator each day to give your kids a healthylunch and have more time to play or read with them!


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CORRECTNESS:-

What is Correctness?

What are features of Correctness?

Correctness comprises of following points:-

Using right level of language

Checking accuracy of figures, facts and words

Maintaining acceptable writing mechanics


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CONSIDERATION:-

Focusing on YOU instead of I and WE.

Showing audience benefits are interest in thereceiver.

Emphasize positive pleasant facts.

Eg:We attitude:-I am delighted to announce you, that we willbe extending our hours to make shopping more convenientYou attitude:-You will be able to shop in evening with the

extended hours.

Goods in bad condition and without thebill will not be exchanged.Goods in good condition accompanied by

bill can be exchanged.


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COMPLETENESS:-

a) Providing all necessaryInformation

b) Answer all question asked

c) Give something extra when

desirable.


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Conclusion

There is only one corner of Universe youcan be certain of improving and thats you

ownself - Aldous Leonard Huxley


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MANY THANKS

FOR YOUR

ATTENTION

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7 c of Communication