Embed Size (px)
Citation preview
Com
merc
ial S
erv
ices a
nd D
evelo
pm
ent
Commercial Services
and Development
CSD
Commercial Services and Development
2
CSD – Who are you?
Commercial Services and Development
3
Now seriously - who are we?
Established in late 2011
Brought together into one section:
• UBEs and other on-site contracted services (i.e.
Child Care, Aus Post, Catering, Security)
• Student residential accommodation
• Property and infrastructure management and
development
Commercial Services and Development
• Revised management structure implemented in
Sept 2011
• Number of changes occurred affecting CSD that
prompted restructure to be suspended
• Need to re-evaluate structure to meet these
emerging areas of activity
• Revised structure proposed – seven functional
Units all reporting to the Executive Director’s Office.
4
What did you do then?
Commercial Services and Development
1. Improve delivery of maintenance and facilities activities through
implementing a new maintenance model (M3) from 2013.
2. Consolidate contracts and procurement into a single function
delivered as a specialist functional area to achieve cost
savings.
3. Appoint Contract Owners and Customer Response Officers
(CROs) to ensure effective on-the-ground delivery of facilities
and maintenance services to customers by external contractors.
4. Delivery of CSD transactional services via a Service Centre.
5. Deliver a built environment that enhances the student
experience and engages the broader Tasmanian community.
5
But Why Did You Do It?
Commercial Services and Development
6
But Wait – There’s More.....
6. Consolidate all accommodation activities to offer world-class
accommodation options.
7. Provide a range of campus services that meet the needs of the
University community and support the student experience.
8. Continue to develop and implement high level CSD strategic
planning framework to support of UTAS strategic directions
(Open to Talent)
9. Develop and promote effective, coordinated and transparent
system of policies, procedures and guidelines to support CSD
operations.
Commercial Services and Development
7
CSD Management Structure as at April 2013
Commercial Services and Development
8
Operational Delivery Units
• Accommodation Services (AS)
• Built Environment and Development (BED)
• Infrastructure, Planning and Compliance (IPC)
• Campus Services (CS)
Central/Support Units
• Business Services Unit (BS)
• Service Improvements Unit (SIU)
• Strategy and Policy Unit (SPU)
Commercial Services and Development
9
Main elements of new structure
Accommodation - consolidation of all student accommodation offerings
BED – development of built environment, minor and major project
delivery, campus design and planning
IPC – improved maintenance planning and compliance
Campus Services – delivery of services via a Service Centre, UBEs
and third party contract management, contracts and procurement,
customer focussed delivery model
Business Services – budget planning and advice, financial services
support
Service Improvements – strategic data management, business
improvement projects, improved systems, performance monitoring and
reporting, org. design, service culture
Strategy and Policy – support section-wide strategic planning, policy
framework, governance, sustainability
Commercial Services and Development
10
CSD Service Centre Came into effect on
1 January 2013
Ground Floor, Corporate Services Building
TT Flynn St
SANDY BAY
First Floor, TUU Building
Queens Walk
NEWNHAM
Commercial Services and Development
11
WHO YA GONNA CALL?
Commercial Services and Development
12
Self Service
http://www.utas.edu.au/commerci
al-services-development/
Phone
Extension x2791
Questions
Com
merc
ial S
erv
ices a
nd
Develo
pm
ent
13
