Comfort calls - Sennheiser Desk Phone Softphone Mobile Phone All Sennheiser Communications headsets

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    Comfort calls

    Sennheiser Communications A/S

    Langager 6 · DK-2680 Solrød Strand · Denmark Phone: +45 56 18 00 00 Fax: +45 56 18 00 99 Email: info@senncom.com Web: www.sennheiser.com/cco

    Contact Center & Office Headsets

  • Index

    About Sennheiser .................................................................4 Unified Communications .....................................................6 Strategic Alliances ................................................................8 ActiveGard™ ....................................................................... 10 Choose the right headset ................................................. 12 Contact Center & Office Wireless Solutions .................. 14 Wireless DECT – SD Series ................................................ 16 Contact Center & Office Wired Solutions ...................... 22

    Wired – CC Series ............................................................... 24 Wired – SH Series ............................................................... 26 Wired – SC Circle Series ..................................................... 30 Case Story – Deutsche Telekom ...................................... 32 Wireless Bluetooth® ......................................................... 34 Accessories .......................................................................... 36 Product Comparison Guide .............................................. 40 Notes .................................................................................... 42

    Comfort calls Constantly connected. That’s the world of today whether you’re in a contact center or an office. To us, Comfort calls means having a headset as the perfect companion for your desk phone, PC/softphone, and/or mobile phone, allowing you to make hands-free calls in comfort as you keep in touch with your customers and colleagues. It also means knowing that

    when wearing one of our premium sound quality headsets, your voice always comes through loud and clear, and that you never have to strain to hear. Rest assured, you’re always 100% pro- tected from acoustic shock and sudden surges in volume with ActiveGard™ – so you can talk in comfort as long as you like.

    Comfort Calls broChure 32

  • About Sennheiser Communications Sennheiser Communications combines the best of two worlds with the high-end audio and sound reproduction experience of Sennheiser, and the miniaturization and advanced digital signal processing technology of Oticon. This fusion allows us to create state-of-the-art headsets that improve speech, intelligibility

    and listening comfort for all types of communications. Sennheiser Communications designs and markets premium wired and wireless headsets for Unified Communications, contact centers and offices, mobile phones as well as for Internet Telephony, multimedia and gaming.

    About Sennheiser For more than 60 years the name Sennheiser has been syn- onymous with the highest quality products and customized solutions across all areas of sound recording, transmission and reproduction. As one of the world’s leading providers of integrated solutions for electro-acoustic products, systems and services, Sennheiser constantly sets a high standard when developing creative solutions which satisfy the needs and requirements of the customers.

    About William Demant Holding Group and Oticon The William Demant Holding Group develops and markets products and solutions designed to aid the hearing and communications of individuals.

    Oticon, the hearing solution company, is the most important partner for Sennheiser Communications among the business areas of the William Demant Holding Group. Through their complete line of leading edge digital hearing aids, Oticon strives to help people with hearing loss fulfill their potential while living the life they choose – with the hearing they have.

    Comfort Calls broChure 54

  • Safety zone

    Safety zone

    Sound quality ■ Sennheiser HD voice clarity ■ Wideband technology –

    a big advantage in noisy environments ■ Sennheiser sound legacy

    Hearing protection ■ ActiveGard™ protection

    from acoustic burst and sudden sound surges

    ■ User safety comes first

    Putting you in charge

    Unified Communications Wherever you are, and whatever technology that connects you to the outside world, the well-designed and premium quality of Sennheiser UC-enabled headsets provides you with the most optimal Unified Communications experience.

    In other words, we aim to help you work more efficiently – by putting your key voice/audio asset in charge of all the available tools: telephony, e-mail, audio, video and instant messaging.

    Experience Sennheiser Perfection is always relative: Users have different expectations from their headsets depending on their needs. For professional users, that need is to communicate as effectively as possible.

    With Sennheiser’s range of headsets, the combination of exceptional HD sound, quality design and build – and a focus on real life usability - give the best performance possible in busy offices, contact centers and Unified Communications environments. Please visit us at: www.sennheiser.com/cco

    Comfort Calls broChure 76

  • Strategic Alliances TM

    T

    E S T E

    DStrategic Alliance programs ensure that Sennheiser Commu- nications’ wired and wireless headsets are compatible with global providers of telephony and Unified Communications (UC) platforms and products.

    Working with our partners we develop integrated, easy- to-install solutions that deliver the ultimate UC experience in terms of sound, comfort and hearing protection.

    Comfort Calls broChure 98

  • ActiveGard™ Particularly in everyday office life, insufficient importance is attached to active protection for hearing. The working environ- ment is sometimes very noisy and multitasking. For example, processing orders over the phone and keying the details into a computer often calls for high levels of concentration, and can be very stressful.

    Heavy phone users such as contact center agents also run a constant risk of exposure to acoustic shock. An unexpected and extremely loud sound at the other end of the line can be enough to cause headaches, tinnitus or even irreversible loss of hearing. For all these reasons Sennheiser Communications has developed ActiveGard™, an active protection system specially designed to protect against acoustic shocks.

    Compression

    Dialing Talking Acoustic burst

    Traditional systems:

    Peak-clipping✂

    ActiveGard™ is a standard feature in every headset in the Sennheiser Communications’ contact center and office solutions portfolio.

    • Limits the sound pressure at a level of 103 dB (competitor headsets from 115 to 118 dB and EU and US regulations say maximum 118 dB)

    • Reduces and removes dangerous energy from an acoustic burst

    • Eliminates the distortion from an excessive incoming signal

    • Keeps the volume of a sound peak at a safe and comfortable level

    • Replaces the often too slow instinctive human reaction of covering ears or removing the source

    • Allows safer and stress-free working when using a headset

    Headset users benefit from ActiveGard™ because the technology:

    Comfort Calls broChure 1110

  • Desk FieldOffice

    How will the product be used? Desk Users with a fixed location A typical desk-based user spends no more than 10% of their time away from a desk and is not required to answer calls when away from their workspace.

    Office Users on the move A typical office-based user has an allocated desk, although due to the nature of their work they spend less than 80% of their time at their desk.

    Field Users out on the road A typical field-based user has no dedicated desk within the office and no fixed location, and could be hot desk- ing while out on the road.

    Simplicity and compatibility are essential qualities in any endpoint device. You need to have confidence that the products you choose will work first time, every time, and will perform

    as expected and specified. Audio endpoint devices come in a variety of forms, including computer- based softphones, mobile phones, desk phones, and numerous other devices.

    Sennheiser has a custom advice service covering all such devices, as well as a handy compatibility tool at: www.senncom.com/headsetselector

    What device do you need to connect with?

    Desk Phone Mobile PhoneSoftphone All Sennheiser Communications headsets are covered by a 2-year international warranty for maximum peace of mind.

    Please refer to our “Product Comparison Guide” on the last page of this brochure for more information.

    Choosing the right headset can improve efficiency and productivity – especially for users who work for extended periods in open plan contact centers and offices with high back- ground noise levels. All-day wearers of headsets want lightweight solutions

    that offer excellent sound quality and efficient noise cancellation. That’s why all our quality headsets for contact centers and offices are equipped with a noise-canceling microphone as standard. In addition, some contact center and office

    headsets also fe