COMARCH M2M & IOT ECOSYSTEM

The world of digital and Machine to Machine (M2M) services has

changed. It has developed from vertical solutions focused on a single

area to multiple, bundled and collaborative applications acting across

many verticals, enterprises and users in the Internet of Things (IoT).

The real value of communication service providers’ (CSP) IoT offers

lies in bundling connectivity (data, devices, and connectivity-related

services) with vertical enablers, quality of service, service level

agreements, telecommunication services and cloud technology (such

as hosting or backup). For operators who create their own offers, there

is additional value in the ability to present a superior customer

experience and to better address the requirements of digital services.

Figure 1. Comarch M2M & IoT Ecosystem

A huge part of the IoT industry is the hardware and software required to run projects in various industry verticals to which communication service providers (CSPs) could potentially resell. This includes elements necessary to provide connectivity (units with a SIM card, antennas, batteries and simple logic), end devices (equipment for using the connectivity, e.g. payment terminals, wireless monitoring cameras), and applications (e.g. monitoring applications to manage the stock of meters in oil tanks). IoT demands more integration between these parts and more advanced communication and processes.

CSPs can find additional opportunities beyond providing connectivity, by offering additional services – full, refined, end to end digital lifestyle and IoT offerings, tailored to what customers really want.

Comarch can meet customers’ needs with full, own ecosystem supported by vast experience and knowledge gained in various verticals.

Social cloudIndoor positioning

Industrial

HealthcareConnected car

Smart home

Comarch M2M/IoT Ecosystem

Comarch IoTPlatform

Comarch M2MPlatform

ComarchTechnologies

ComarchHealthcare

Comarch IoT Monetization Suite

Figure 2. Comarch M2M & IoT Solutions

CSPs started selling services as Smart Connectivity Providers, then extended the scope by adding services to become Service Aggregators before becoming Integrated Service Providers. The digital services and IoT market requires such changes and sees them as essential. However, one important issue should be noted – going into verticals is more risky, as there are more specialized players there, and this is why more knowledge is required for specific areas.

Comarch, as a multi-service provider, can present a much more flexible, powerful and complete portfolio to cover all new demands of the digital services and IoT market, than many of its competitors. With a comprehen-sive solution, multiple references, and established partnerships, Comarch is the perfect partner for projects in this space.

SMARTCONNECTIVITY

PROVIDER

ECOSYSTEM /AGGREGATOR

PROVIDER

INTEGRATEDSERVICE

PROVIDER

DIGITAL SERVICES PLATFORM Partnering, management, automation of integration process

VERTICALSOLUTIONS

End-to-end solutions in multiple vertical market segments

IOT PLATFORM Protocol adapters, security, application middleware, APIs

M2M PLATFORM Connectivity management, Order management, SIM logistics

M2MDEVICES

Fast prototyping, low cost innovation, specialized development

M2M ACTIONABLEANALYTICS

Real-time analysis, asset tracking, predictive maintenance

Billing of non-connectivity elements, QoS for convergent serviceBILLING

& SLAMANAGEMENT

COMARCH M2M PLATFORM EMPOWER YOUR M2M BUSINESS PARTNERS AND CUSTOMERS

Every major telecom operator in the world has embraced the potential of M2M by now, to provide connectivity services and vertical solutions. Regardless of which strategy the company follows, Comarch M2M Platform can help to bring it to life.

Comarch M2M Platform enables telecom operators to provide Managed Connectivity in multi-national, mul-ti-operator environments. The system can help CSPs target various industry verticals (including automotive, consumer electronics, FMCG, energy & utilities, finance & banking, healthcare, manufacturing, public services, security, and transport & logistics) with M2M offers and processes.

Figure 3. Comarch M2M Platform

Billing &Revenue Sharing

SIM Inventory

BPM Invoicing

Product CatalogMonitoring

Provisioning

B2B Gateway- web services

ExistingSystems

M2MDashboard

TroubleTickets

CRM - PartnerManagement

OrderManagement

StatisticsReports

Logistics

Fro

nt

end

Lay

er

Accounting

DWH

Bac

k en

d L

ayer

Self Care

SIM Management

AAA Online & OfflineProcessing

Operator- Account Manager

Operator- CSA

Operator- Marketing

M2M PartnerAdmin

Inte

rfac

e

IT Systemsof M2M Partner

M2M Devices

Network

Connectivity

M2M Platform

The platform helps CSPs automate M2M service management, thanks to a large part of customer and partner management being moved to a convenient, multilingual self-care portal. Comarch M2M Platform lets CSPs manage M2M services comprehensively, from monitoring the M2M business, through easy troubleshooting (thanks to real-time notifications), browsing of data usage, to generating reports and powerful diagnostics. It also supports performing bulk operations and automates order management processes, which additionally improves the time to market for M2M services. Comarch M2M Platform can empower your M2M business partners and customers with connectivity billing capabilities, including billing of applications and devices and billing on behalf of M2M partners for their customers in B2B, B2B2B and B2B2C models.

Finally, the platform enables CSPs to analyze all network events holistically, in real time, in order to trigger appropriate actions automatically and to offer M2M customers controlled quality of service (QoS) for M2M.

COMARCH IOT MONETIZATION SUITE YOUR KEY TO BECOMING A SERVICE PROVIDER OF EVERYTHING

In response to the requirements of modern service providers, Comarch developed a comprehensive IoT Monetization Suite that responds to all the sophisticated needs of the modern IoT world. The suite is based on four main pillars:

BILLING OF APPLICATIONS IOT NEEDS MORE THAN TRADITIONAL BILLING

IoT is a world in which a variety of different players can cooperate and create a complex service sold as one

bundled product to the end customer. These players include communications service providers (CSPs), providers

of IoT services, application providers, device providers, third-parties (partners), customers / resellers and end users.

Their cooperation can be based on various relations and encompasses a multitude of settlement scenarios, such

as selling through partners, direct selling to the end users / customers, billing on behalf, reselling or branding,

and many more. This kind of approach calls for different billing processes, different exchange of information and

different focus on the invoicing process, than those that CSPs have been used to so far.

In order to support IoT settlements the strongest accent should be put on IoT usage based billing to enable

innovative pricing models such as value based (pay per use), criteria based (flat rate) or consumer device based.

Comarch Billing of Applications answers these needs.

Figure 4. Comarch IoT Monetization Suite

BILLING OFAPPLICATIONS

Create bills

not only for

connectivity but

also for devices,

applications,

services,

support for

various models:

B2B, B2B2C, B2B2B

SLAMANAGEMENT

Propose

end to end QoS

for all layers of

the value chain

including

device quality,

application SLA,

connectivity SLA

M2MACTIONABLEANALYTICS

Use this modern

data analytics tool

specialized for M2M/IoT

to measure your

business value and

react in real time

DIGITALSERVICES

PLATFORM

Search for partners,

lead partners through

the whole process of

Partner Lifecycle

Management,

Integration,

product bundling

and exposing

the products in the

market place

MNOCSP & M2M Provider

End businessUser

End User layer

M2M Customer layer

Partner layer

M2M Provider layer

End retailUser

Insurance Company3rd party Partner

ApplicationProvider

DeviceProvider

M2M Customer

One invoice for all services

Billing ofApplication use

Billing for Insurance package

Billing of SIM useB2B

Billing of SIM & VASuse

B2B2C

Billing of Device use

Device useApplication

useInsurancepackage

Figure 5. Multi-level billing process in the IoT world

DIGITAL SERVICES PLATFORM FIND THE RIGHT PARTNERS FOR COOPERATION QUICKLY AND AUTOMATICALLY

Partnerships are the key to success in the digital world of IoT partnerships. However, the whole process, from

attracting a business partner, through proper bundling of the services, to building an optimal cooperation

model, can take a very long time.

The Digital Services Platform module is a partner collaboration and service management platform that helps

CSPs to manage the quality of services such as IoT / M2M, cloud, mobile payments, and core telecom products

related to new technologies. It handles the collaboration process between the partners responsible for deliver-

ing various services, service components and capabilities, and streamlines the process of service integration by

efficiently distributing tasks between appropriate partners and departments. It can play an active role in various

industries such as smart city, automotive, healthcare, electricity, and many others.

Digital Services Platform supports a convenient online portal to attract partners with collaboration offers, help

them to build new services composed of multiple blocks, and expose these services through the market place to

end customers. It includes not only service inventory but also implementation prescriptions for external systems

where those services are billed, provisioned, sold, etc.

The system helps CSPs in the transition from being traditional telecom operators to digital service providers, and

addresses all the needs of a digital marketplace with its multitude of services, players and roles. The tool is flexible

enough to support even fast-growing service portfolios. Using the Digital Services Platform functionality, CSPs can

easily manage digital services that require collaboration within an ecosystem of partners and are composed of

elements from multiple clouds. The system also enables the quality of these services to be monitored and managed.

SLA MANAGEMENT OFFER THE HIGHEST END TO END QOS FOR YOUR CUSTOMERS

What exactly does the “highest quality of service” (QoS) mean in today’s world? The answer contains several elements:

offering your customers the best user experience wherever they are, providing the highest access speed, connectivity

efficiency, making support and help available at any time, remote service monitoring, improved performance, a

multitude of reporting functions, automated alerts and notifications, detections of misuses and many, many more.

Service providers deliver the highest QoS to their customers and partners today through global, multi-level SLAs

(service quality agreements).

The SLA Management functionality enables service providers to offer not only various tariff plans for different SLA

levels, but also to define and monitor KPIs, handle trouble tickets efficiently, manage different SLA levels, flexibly

report flexibly on any kind of information about any SLAs, including those related to non-connectivity elements

(thanks to device APIs ).

Provider of Integrated Services

SERVICE PROVIDERS / OPERATORS

PARTNERS

Digital Services Platform

PartnersCollaboration

ServiceManagement

ServiceAssurance

DigitalMarketplace

ServiceOnboarding

ServiceInventory In

tegr

ated

Ser

vice

sApp Stores

Developers

Devices

Healthcare apps

Automotive Apps

Smart City Apps

Transportation Apps

Cloud Services

Payment Providers

…

Serv

ice

Capa

bilit

ies

Existing Systems and Capabilities

Network,Infrastructure

Value added:Brand

CustomersAccess to market

CUSTOMERS

Smart City Smart Grid

SmartTransportation

Smart Home

Asset Tracking

Connected Car

TV

Entertainment

Social media

HealthcareM2M Platform IoT Platform Core BSS/OSS

Payment systems ...

Figure 6. Comarch Digital Services Platform

M2M ACTIONABLE ANALYTICS ANALYZE DATA IN REAL TIME AND REAP THE BENEFITS

Most executives say a lot of critical information needed for decision making is delivered to the telecom operators

too late. Traditional solutions based on business intelligence / data warehouse platforms enable you to perform

post-mortem, offline data mining and analysis, and provide actionable results no sooner than several days or even

weeks after the event took place. This is no longer fast enough in the world where everything needs to happen in

real time.

Operational excellence requires immediate action. Modern IT solutions should therefore focus on delivering results

and building real business value in a much shorter timeframe – e.g. it is necessary that a data analytics platform

ingests source data automatically in streaming mode, processes it, and makes intelligent decisions in real time. It

should also trigger actions automatically, based on analytical insights.

The M2M Actionable Analytics module focuses on delivering measurable business value, using intelligent big data

processing and real-time actionable analytics. It provides thorough information about the way in which customers

are using your M2M products. Additionally, it handles some issues related to quality of service (QoS) within M2M

operations, by helping discover which device (or type of device) generates issues, revealing data patterns and trends,

and providing reports and analyses of anomalies. Device / IMSI (International Mobile Subscriber Identity) or custom-

er profile dashboards enable deep data drill down. You can also use the supporting functions such as alarms and

notifications internally, to improve your business and operational results and enhance customer experience.

Furthermore, the tool lets you offer analytics as a service externally, to your M2M customers or even to end users (via

online access to the user dashboard). In this way the solution can generate value added capabilities for your business

partners and end customers, which entail potential for new revenue opportunities.

The system helps you monetize data generated within your own infrastructure, in particular those processed within

the Comarch M2M Platform, such as usage, performance and mobility data etc.

Figure 7. Comarch M2M Actionable Analytics GUI

COMARCH IOT PLATFORM THE BEST GATEWAY TO THE RANGE OF IOT SERVICES ACROSS MULTIPLE VERTICALS

Comarch IoT Platform is a flexible, open and scalable set of services that can integrate into existing systems, and

complement their functionality in the areas of device inventory and management, reporting, KPI monitoring, re-

mote device upgrades and access through a set of well-defined APIs.

Flexibility and leveraging open interfaces are both crucial for IoT solutions at this phase of market growth, especially

as there is no single set of standards for such solutions. Comarch IoT Platform supports multiple standards at all

levels, from device connectivity (local area technologies such as WiFi, BLE, RFID, and wide area technologies such

as LoRa), through application level protocols (AMQP, MQTT, CoAP), to APIs enabling the integration of the platform

with vertical-specific applications.

Retail Logistics Healthcare

...SmartHome

APIsComarch IoT Platform

IoT Asset / Management

LifecycleManagement

Vertical Apps

ExistingSystems

StatusManagement

DeviceGroups

DeviceData Model

RulesEngine Tracking

IoT APIsthrough

B2BGateway

IoT Core

ServiceCapabilities Analytics

EventManagement

ServiceMonitoring Security Reporting

IoT Connectivity Layer

APIGateway

DeviceAPIs

DataTranslators

DeviceControllers

Comarch IoTNodes (WAN)

Comarch IoTGateway

Comarch IoTNodes (PAN)

Internet

Figure 8. Comarch IoT Platform

Aside from providing the software part of the solution, Comarch is also fully proficient in designing and manufactur-

ing all the IoT-related hardware. With several IoT nodes already designed and delivered to the market (e.g. Comarch

Beacon, Comarch IoT Gateway and corresponding smartphone agent components), Comarch offers operators all

the means and capabilities to deliver their new physical ‘things’ (from simple nodes, through complex sensors, to

multimode intelligent IoT gateways) as part of the solution.

Comarch IoT Platform also delivers ready to use applications on top of the platform – fast track applications that

operators may start offering very quickly in their basic form, or expand if needed (with new types of nodes, new types

of device interaction rules, etc.). These applications include Intelligent Objects (retail, hospitality) for retail and

office efficiency, which allows management of a fleet of beacons in a given area so that they can be tied to some

highly dynamic content. Another is Guidance (retail, hospitality) – a beacon-based indoor approximate location

solution that provides the user with simple and effective means to locate beacons in a new indoor environment

(e.g. a shopping mall, university or airport) and navigate to the points of interest. Smart Home turns the cloud of

connected objects located in a home into a coherent, meaningful and efficient home automation system with end

nodes such as sensors, connected switches, power supplies and light bulbs. And finally Assets Tracker (logistics)

allows companies to manage their assets effectively in the field (such assets may include branded equipment at

points of sale, containers, etc.).

Comarch IoT Platform comes with a set of APIs and a rule engine that allows multiple types of applications to be

built for different verticals in both generic (the same, customizable application for multiple customers) and bespoke

models (a specific application built to fit the particular needs of a single customer).

COMARCH HEALTHCARE SOLUTIONS THE CITY OF HEALTH

People require different kinds of specialized medical care at various stages of life. The City of Health, a smart medical

city, performs its role through an ICT system, which provides a range of e-health services addressed to the city’s

inhabitants of all ages. Healthcare solutions delivered by Comarch can support this idea by enabling patient-doctor

and doctor-doctor consultations, including video conferencing, child health status control and school screenings,

electronic Patient Health Record (PHR – all medical documentation available in one place), coordination of the

execution of necessary vaccinations and check-ups, cardiac rehabilitation and monitoring of post-intervention pa-

tients, with the possibility of issuing intelligent electronic prescriptions, remote motor rehabilitation, remote care for

pregnant women, CTG (Cardiotocography), remote comprehensive and integrated senior citizen care, and remote

monitoring of people suffering from lifestyle diseases.

Comarch also offers a Telecare Center – increasing the sense of safety, especially for the elderly, as well as a Center

for Diagnostic Imaging, aggregating images from various hospitals for analysis.

HealthcareTeleradiology

Telemedicine

MedNote

HIS

Patient Portal

EDM

Remote CareMedNote

Figure 9. Comarch Healthcare Ecosystem

On top of that, as the main vertical solution, Comarch e-Care Platform consists of a Home Medical Assistant (HMA) which is a medical device for patients at home integrated with numerous complimentary medical sensors (e.g.

sphygmomanometer, peak flow meter, spirometer, pulse oximeter, scales, thermometer and glucometer). It also

includes a Personal Medical Assistant (PMA) – a portable mobile device for ECG (Electrocardiography) records,

dedicated to patients outside the hospital environment, and e-Care Monitoring web-based software, together with

mobile applications for doctors. The basic task of the platform is to collect and analyze data in the form of medical

parameters from HMA and PMA devices and present it in the e-Care Monitoring Center, integrated with other sys-

tems (such as Electronic Health Record).

The main advantage of remote patient monitoring is the possibility to have vital parameters continuously monitored

and analyzed by qualified health professionals, which increases the probability of detecting medical anomalies, dis-

eases or life-threatening situations. Moreover, it also contributes to the improvement of the quality of life for patients

suffering from chronic diseases (due to home use of the medical measurements), as well as providing the possibility

of timely and life-saving actions via direct video communication with a patient.

CUSTOMER REFERENCES IN THE M2M / IOT AREA

Comarch’s vast knowledge and expertise in leading a telecom operator or an enterprise in the digital world has been

gained through projects for various industry verticals, and enabled us to build a complete portfolio of solutions for

the digital services and IoT domain. As a multi-vertical company, Comarch has gained knowledge from all levels of

the M2M/IoT value chain.

Comarch proposes different models of delivery, including on-premises installation, SaaS, hosting and Managed

Services experience, gained in projects for customers such as KPN, Telekom Austria Group and E-Plus.

INDUSTRIES

Telecommunications

Retail

Transport & Tourism

Oil & Gas

Logistics

Banking

Capital Markets

Automotive

Financial Services

Insurance

Services

Consumer Products

Industrial Manufacturing

Healthcare

Public Administration

Mobility

Figure 10. Industries Represented by Comarch Customers – Experience in Various Verticals

CUSTOMER REFERENCES INCLUDE:

n Nokia – partnership with Comarch in the field of M2M / IoT, particularly in the domains of connectivity management platforms, as well as vertical applications services for key industries

n Telecom Austria Group – multi-country implementation of Comarch M2M Platform for the whole group (A1, Telecom Lichtenstein AG, Vip mobile, Si.mobil, Mobiltel, Vip and Vipnet) in a Managed Services model

n German Tier-1 Operator – huge on-premises implementation of Comarch M2M Platform

n STC (Saudi Telecom Company) – IoT connectivity platform serving Saudi market with M2M application

n MedicAir Group in Italy and BPH Bank & GE Health Ahead in Poland – healthcare solutions

n Many projects in hospitals and medical centers in Poland, such as Starachowice Hospital, Kup Medical Center, Skała Medical Center and Głubczyce Medical Center.

ABOUT COMARCHComarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs, increase

business efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-thebox functionalities with high configurability

and are complemented with a wide range of services. The company’s flexible approach to projects and a variety of deployment models help

telecoms make networks smarter, improve customer experience and quickly launch digital services, such as cloud and M2M. This strategy has

earned Comarch the trust and loyalty of its clients, including the world’s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS.

Copyright © Comarch 2016. All Rights Reserved

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