Collaborative Collaborative Services Services

The Centralization The Centralization Process at DukeProcess at Duke

Michael PickettDuke UniversityCSG 01-08-04

The EnvironmentThe Environment

April 11, 1996 4:26PM “What we want is April 11, 1996 4:26PM “What we want is to provide network service so reliable, to provide network service so reliable, predictable, and standardized that it predictable, and standardized that it becomes to be perceived in much the becomes to be perceived in much the same way as the electrical power you get same way as the electrical power you get from the outlet in your office”from the outlet in your office”

Mike Pickett to the newly formed Mike Pickett to the newly formed Information Technology Advisory CouncilInformation Technology Advisory Council

The EnvironmentThe Environment

April 11, 1996 4:27PM April 11, 1996 4:27PM

““That is exactly what we DON’T want!!!”That is exactly what we DON’T want!!!”

Irate faculty member from Computer Irate faculty member from Computer ScienceScience

Review and Centralization Review and Centralization ProcessProcess

Variety of approaches to gathering needs, Variety of approaches to gathering needs, approaches, best practices from schools and approaches, best practices from schools and departments and putting together plans and departments and putting together plans and next stepsnext steps

Inputs: ITAC, Academic Tech Committee, CLAC, Inputs: ITAC, Academic Tech Committee, CLAC, Monthly Extended Staff – short topics Monthly Extended Staff – short topics

Process: Explorations, Future Forums, Solutions Process: Explorations, Future Forums, Solutions and Best Practices Forums - Wide invitationsand Best Practices Forums - Wide invitations

Sometimes resulting in: Working groups, or just Sometimes resulting in: Working groups, or just minutes and next stepsminutes and next steps

Careful choice about what to absorb in the Careful choice about what to absorb in the centercenter

High level support for the processHigh level support for the process

Topics Raised RecentlyTopics Raised Recently Email – “What would an enterprise system Email – “What would an enterprise system

look like?”look like?” CalendaringCalendaring PortalsPortals Content ManagementContent Management Video ServicesVideo Services Document imagingDocument imaging E-commerceE-commerce File ServicesFile Services LDAP LDAP

Topics Raised RecentlyTopics Raised Recently Physically Securing Computers and Physically Securing Computers and

PeripheralsPeripherals FirewallsFirewalls Network Attack/Disaster ResponseNetwork Attack/Disaster Response Digital ArchivingDigital Archiving Faculty SystemsFaculty Systems High Performance Computing – Cluster, High Performance Computing – Cluster,

SunfireSunfire Campus MapsCampus Maps Space Management Processes & SystemsSpace Management Processes & Systems Third Level Domain NamesThird Level Domain Names

Topics Raised RecentlyTopics Raised Recently

Academic TechnologyAcademic Technology Mass Storage for ResearchMass Storage for Research Upcoming: Large Public Video Upcoming: Large Public Video

DisplaysDisplays Upcoming: Video Conferencing ToolsUpcoming: Video Conferencing Tools Upcoming: Donating and Upcoming: Donating and

Decommissioning PCsDecommissioning PCs

What’s Working?What’s Working?

Trust is upTrust is up Duke community is participatingDuke community is participating Some services are moving to centerSome services are moving to center We’re making conscious choicesWe’re making conscious choices Creating a culture of collaborationCreating a culture of collaboration