Sentry Insurance: Enterprise Scanning TechnicianCOLE MONROE SPRING 2015

Duties and Responsibilities

Sort all Work Comp. Claims Mail by Medical, Non-Medical

Mail that is from California is first priority when done sorting mail

All law firms, auto documents, etc. go to Non-Medical

Work in a fast paced, timely manner

All mail needs to be completed in one day

Communicate with supervisors/employees at all times

Mail Drop Times

At 5:45am and 8:30am Monday-Friday, all BP,CP Claims mail comes in buckets and trays

Business Reply mail arrives at 10:30am and 12:30pm(Richmond, Salem, Irvine, Davenport, Scottsdale)

At 10am, 11:30am, 12:30pm, 3:00pm and 4:30pm, smaller interoffice maildrops dropped off by Sentry truck.

During each drop, employees sort, prep, scan all mail to make the process quicker and more efficient

Successful Goals

Able to work in a fast-paced environment with mail arriving in mailroom continuously

Communicate with my supervisors/employees Sort and prep mail effectively with minimal errors Ask questions when necessary to come up with best

possible decision

BP Claims Goes Paperless!!!

Before All worker’s compensation

documents were assigned file handler number

Three digit number that was on document went to specified person

All documents(Medical, Non-Med, Miscellaneous) were put into file folders with three digit number; specified to a specific claims rep.

Documents were passed around from building to building; increasing risk of fraud/identity theft

After No longer have file folders for

workman’s compensation documents

All documents are sent through OPEX scanners; claims reps. receive documents within minutes rather than 1-2 days

By going paperless, makes process more fluent, efficient, and quicker with minimal errors

Eliminates the identity theft by having all documents in one location, decreases risk of lost mail

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Challenges

Did not realize there was mail coming in throughout the day Adapt to different rules and regulations about various documents

and where they go Difference between mail that was from an attorney with a bill and

attorney with medical records Knowing how to process mail according to time zones(ex. East

Coast mail first priority to West Coast; last priority) Different areas within Sentry(pensions, consumer products

claims, business product claims); for sorting purposes

Things I Learned about EDM(Enterprise Digital Mailroom)

Able to keep up with constant mail coming into mailroom throughout the day

Rules for all pieces of mail(BP, CP, Business Reply) Different P.O.Box number were assigned to specific

region in United States(8044, 8038, 8039, 8040, etc.) As time went on, was able to prep mail faster with

minimal mistakes Know difference between a black and red medical

document and read the claim