2020CO-OP CONSULTANCY & INSURANCE AGENCY LTDCO-OPERATIVES TRAINING CALENDAR

DATES COURSE KEY TOPICS TARGET GROUP VENUEFEES(FULL BOARD)

BOARD OF DIRECTORS OPEN WORKSHOPS

June 9th -11th Finance for Non-Finance - Interpretation of Financial Statements All Board Members 85,000.00 Mombasa Directors Skills Workshop - Financial Ratios - Enterprise Risk Management Framework

July 21st-23rd Credit Board Workshop - Credit Governance and Best Practices Credit Board Sub-committee 85,000.00 Mombasa - Portfolio Oversight Members

August 18th-20th National Co-operatives - Navigating �e Regulator Landscape Supervisory Committee Members 85,000.00 Mombasa Supervisory Committee Workshop - E�ective Controls And Strengthening Oversight

November 17th-19th National Board of Directors Annual - Key Co-operatives Issues, Trends and Chairpersons, Vice Chairpersons, 85,000.00 Mombasa Workshop Opportunities for Development Board Secretaries & Treasurers

February 4th - 6th Basic Credit Management Course - Credit Appraisal Tools Credit/ Loan O�cers & Other Credit 70,000.00 Nakuru - Default Management Techniques Function Sta�

February 18th-20th Information and Records - Information Security Registry O�cers and Clerks 65,000.00 Nakuru Management Course - Embracing Technology in Records Lifecycle March 10th- 12th Accounts Assistants Reconciliation - Fundamentals of Data Reconciliation Accounts Assistants and Operations 70,000.00 Naivasha Tools Course - Reconciliation Tools Assistants

March 24th - 26th Marketing, Sales and - Transforming Sales Conversations Marketing, Sales and Business 70,000.00 Nakuru Communication Skills Workshop - Market Intelligence Tools & Techniques Development O�cers

April 6th - 9th Teller Induction Program - Cash and Cheque Management Controls New and prospective Tellers 70,000.00 Naivasha - Frauds Detection and Prevention

May 5th -7th National Co-operatives - Key Co-operatives Issues, Trends and CEOs and their Deputies 90,000.00 Mombasa CEO’S Workshop Opportunities for Development.

May 19th - 21st National Co-operatives Internal - Cyber Security Internal Auditors and Internal 85,000.00 Mombasa Auditors Workshop - �e Data Protection Act No. 24 of 2019 Audit Assistants - E-Credit Audits

June 16th – 18th Customer Experience Management - Digital Customer Expectations Customer Care O�cers & 70,000.00 Nakuru - �e Data Protection Act No. 24 of 2019 Front line Sta�

STAFF OPEN COURSES AND WORKSHOPS

DATES COURSE KEY TOPICS TARGET GROUP VENUEFEES(FULL BOARD)

Co-op Consultancy & Insuarance Agency LtdCo-operative House, 13th Floor, Haile Selassle AvenueP.O. BOX 48231-00100, NairobiTEL. +254 020 3276772/679/570Email: co-opconsultancy@co-opbank.co.keCo-op Bank Kenya (O�cial) @coopbankenya

REFERENCE CALENDAR 2020

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Sun Mon Tue Wed �u Fri SatApril

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Sun Mon Tue Wed �u Fri SatNovember

Sun Mon Tue Wed �u Fri SatDecember

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BOARD OF DIRECTORS REGIONAL WORKSHOPS

DATES COURSE KEY TOPICS TARGET GROUP VENUEFEES(Day Conference)

A subsidiary of the Co-operative Bank of Kenya

March 23rd -24th Driving Team Performance for - Team Atomic Habits Head of Departments, Branch 20,000.00 Nyeri Managers and HODs Workshop - Monitoring Teams’ Performance Managers and Supervisors - Emotional Intelligence

March 26th-27th Problem Loans and Debt Recovery - Tools and Techniques for Monitoring and Credit Managers and Administrators, Workshop Managing Problem Loans Loan O�cers, Branch Managers 15,000.00 Meru

April 16th-17th Problem Loans and Debt Recovery - Tools and Techniques for Monitoring and Credit Managers and Administrators, 15,000.00 Kericho Workshop Managing Problem Loans Loan O�cers, Branch Managers April 23rd -24th Problem Loans and Debt Recovery - Tools and Techniques for Monitoring and Credit Managers and Administrators, 15,000.00 Nairobi Workshop Managing Problem Loans Loan O�cers, Branch Managers

September17th-18th Tellers Risk and Cash Management - Cash and Cheque Management Controls Practicing and Prospective Tellers 15,000.00 Nairobi Training - Frauds Detection and Prevention

September 24th-25th Micro Credit Management - Appraisal Tools for Business and Group Loans Credit Managers and Administrators, 15,000.00 Nakuru Workshop - Collaterals Perfection Loan O�cers, Branch Managers - Delinquency Management

May 28th-29th Governance and Oversight - Evaluating Strategy Delivery and Performance New Board Members 15,000.00 Nairobi Board Workshop - Analysis & Interpreting Financial Reports

August 27th-29th Digital Loans and Asset Financing - E-credit Scoring Board Members, Heads of Credit 15,000.00 Nairobi Products Board Workshop - Policy Guidelines for Asset Financing Products

September 17th- 18th Credit Policy Review Board - Credit Policy Framework Board Members 15,000.00 Mombasa Workshop - Policy Review Methodology

STAFF REGIONAL WORKSHOPS

DATES COURSE KEY TOPICS TARGET GROUP VENUEFEES(Day Conference)

We o�er customized In-house trainings based on the needs of your Co-operative.A training fee of between KES. 70,000 and KES. 150,000 per day will apply.

STAFF OPEN COURSES AND WORKSHOPS

DATES COURSE KEY TOPICS TARGET GROUP VENUEFEES(FULL BOARD)

June 23rd -25th Accountants and Finance - Financial Reporting in Co-operative Societies Accountants & Finance Managers 85,000.00 Mombasa Managers Workshop - Tax Dispute Resolutions

July 7th - 9th ICT Managers Master Class - �e Data Protection Act No. 24 of 2019 ICT Managers and O�cers 85,000.00 Mombasa - ICT Fraud - Cyber Security - API Integration

July 14th -16th Credit and Problem Loans - How to Influence an E�ective PAR Credit / Loan Managers, Micro Credit 80,000.00 Mombasa Management Leadership Management Culture Managers and Branch managers Workshop

August 11th -13th Advanced Tellers Risk - Technological change and Role of Tellers Experienced Tellers, FOSA 70,000.00 Nakuru Management Workshop Operations O�cers

September 8th-10th Sacco Link Reconciliation Course - Fundamentals Of Sacco Link Reconciliation System Administrators, Reconciliation 70,000.00 Naivasha - Data Modelling Techniques O�cers, Other Sta� who support Cards Reconciliations

October 13th-15th Modern O�ce Administrators Workshop - Maintaining Professionalism and Etiquette Secretaries and O�ce Administrators 80,000.00 Mombasa - E�ective Written Communication

November 3rd - 5th Employee Development Support - Atomic Habits O�ce Assistants, Drivers, Security 65,000.00 Nakuru Sta� Workshop - Professional Development O�cers and Other Support sta�