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www.crosstarnetwork.com © CrosStar Network 2011

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www.crosstarnetwork.com © CrosStar Network Solutions 2011

ABOUT CROSSTAR

For over a decade, CrosStar Network Solutions has set thestandard in negotiating the best service solutions forbusinesses across the country. Now a leadingtelecommunication consulting firm, CNS is recognized for itsability to substantially lower telecommunication costs whileproviding unparalleled account maintenance and support.

CrosStar is run under a carrier neutral approach, which allows us to assist your business in selectingthe highest quality solutions for its unique needs. Instead of just representing one provider, ourteam commits to our clientele that we suggest only the best carriers and provide the highest levelof dedicated customer service to help you achieve your goals.

CrosStar’s dedicated team of service professionals work on your behalf to ensure that your serviceis fast and reliable from start to finish. We serve as your single point of contact and we operate tomake sure your requests are our priority.

Give us a call – at no cost to you, we will provide a consultation with multiple quote options so youcan see the difference CrosStar Network Solutions can make in your company.

www.crosstarnetwork.com

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Global service availabilityExpansive suite of voice, data and network solutionsSingle-Point-of-Contact for all account management issues

Customized telecom platforms designed to accommodateevolving business needsVisibility into usage and spending by location or cost centerTelecom asset and process improvement

Significant hard dollar savings across all products and servicesAdditional soft dollar savings achieved through inventoryrationalizationGuaranteed adherence to contracted rates

Integrated back office constantly available and readilyaccessibleOnline portal allows users to directly report issues and requestinformation

© CrosStar Network Solutions 2011

CROSSTAR VALUE PROPOSITIONOur mission is to deliver value to our clients through competitive pricing and unwavering commitment to superiorclient service and product excellence:


WHY CHOOSE US?

Experience – For over a decade, CNS has been providing customers with cutting edge telecommunicationservices. The CNS team is comprised up of seasoned consultants who tailor your service options to fit eachunique business need.

Consultative – We are able to provide our customers with a customized solution that best meets their needs –without bias to products and services provided by specific vendors.

Savings – At no cost to you, our consultants have typically saved companies 30% - 70% off their technologyexpenditures.

Leverage - We leverage our partnerships and buying power to negotiate on your behalf, providing the bestservices at the lowest rates.

Customer Service – A dedicated customer service representative is assigned to your account, becoming yourone point of contact to handle your repairs, changes and billing requests.

Options - With over 90 technology providers to choose from, we work with the strengths of each vendor to offeryou a customized selection of options that combine top quality service at wholesale rates.

Account Management - Account management exists for the life of your account and includes bill auditing,account changes, moves, adds and disconnects. We manage trouble tickets, escalations and conduct quarterlyaccount reviews.

Consolidation - We combine all your telecommunication invoices from multiple locations into one single, easyto read invoice. We can also provide Electronic Data Interchange (EDI) feeds and general ledger (GL) codes foryour accounting purposes.

Simplicity – Explore all your technology services from one point of contact.

Integrity – The satisfaction of those we serve is the foundation of our success.


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SDSL & ADSLEthernet Over Copper (EOC)Cable ModemDedicated Internet T1 up to45mgIntegrated Voice & Data T1SIP TrunkingWeb HostingWeb DesignWave Circuits

Switched ServicesDedicated ServicesCustom International ServicesToll FreeCalling Card ServicesUnlimited Calling Plans

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Dedicated DS0 to DS3Private Line -PTPMPLSFrame RelayVirtual Private Networks (VPNs)OC 3 to OC 768Leased FiberDark FiberEthernet

Local Dial Tone ServicesPBX /DID TrunksVoice T1ISDN BRIISDN PRICentrexVOIP & Hosted IP

CROSSTAR PRODUCT SUITE

CrosStar offers a full suite of telecom products and services available nationwide:


CUSTOMER CARE & REPAIR

CrosStar’s unsurpassed customer service team isavailable for you, whenever you need us:

! Providing a single point of contact formoves, adds, changes, troubleshooting andresolution

! Acting as the middleman between you andyour provider to ensure prompt responseand maximum efficiency

! Offering online access to our web portal toopen trouble tickets

! Submitting status updates to clients untilthe issue is resolved

! Ability to escalate with upper levelmanagement among all service providersoffered, tremendously increasing end usersatisfaction


NETWORK SOLUTIONS

• CrosStar’s team of network engineers build costeffective infrastructures to optimize voice anddata transmission

• Synergies between traditional telecom productslike business lines (POTS) with advanced servicessuch as VoIP

• Focus on scalable solutions and cost control

• Effective network platforms designed by industryspecialists

• Sophisticated and expansive product set to addressall client needs


CrosStar provides customized solutions usingmultiple carriers and points of entry to ensurea high level of redundancy and consistentservice availability.

Ex:CLIENT


PROJECT MANGEMENT & PROVISIONING

CrosStar project managers provide their clientele:

• Single-Point-of-Contact for all requests with multi-level escalation lists for all carriers

• Dedicated project management to supervise allaspects of migrations from start to finish

• Migration team to obtain your business’ current andprior Customer Service Records (CSRs) to prepareorder placement with the Local Exchange Carrier(LEC)

• Analysis of current usage along with customerrequests and generation of multiple options forcustomer review and selection

• Development of line inventory reports and analysisof all monthly recurring expenses along with usagereports

• Determination through our network of serviceproviders who can offer your business the bestpricing for the most reliable service

• Identification and acceleration of install dates• Monitoring and management of existing telephone

numbers (TNs) as well as the establishment of newservices

• Efficient representatives to evaluate and escalate tothe appropriate department all issues, whileconstantly updating the client

MANAGEMENT SOLUTIONS

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Single bill for all services and locationsIndividual invoices for each locationElectronic or paper-based invoicesCompatibility with internal Accounts Payablesystems

Centralized account management structure

• Single-Point-of-Contact for all issues and

••Inventory optimization servicesProject management support for migrations andimplementations


• Invoice reconciliation encompassesfull lifecycle of an expense

• Contract negotiation• Sourcing and procurement• Invoice processing• Auditing and usage management/call

accounting

4 Step Implementation Process:Step 1: Discovery and AnalysisStep 2: DesignStep 3: ImplementStep 4: Operate



INDUSTRY FOCUS

Give your higher education and K-12 institution the adaptable,reliable, and securecommunications it needs with apersonalized CNS solution

Cost-effective telecom solutionsfor local, state and federalgovernment agencies

Telecommunication services forhotels, clubs, restaurants andother lodging and food serviceestablishments

Telecommunications solutions forthe banking, securities,investment management, andinsurance sectors

Telecom platforms tailored to theneeds of hospitals, long term carefacilities, medical offices andother healthcare sectors

Innovative voice and dataservices for multi-locationretailers



EDUCATIONAL SERVICES

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Each year CrosStar Network Solutions implements high savingsfrom the annual budget, which helps to avoid lay-offs andreinstates important student and after school programs

CrosStar works to ensure high service reliability at the lowestcost

CrosStar provides wide range of affordable telecommunicationservices that enable interconnectivity among schools andoffices

End-to-end telecom management and maintenance at all schoollocations while providing a single electronic invoice on alltelecommunication services



FINANCIAL SERVICES

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Accurate coding allows the client to attribute eachcharge to a specified cost center

CrosStar’s custom-designed disaster recovery solutionsallow our clients to ensure a disaster recovery network

A single electronic invoice for all telecommunicationservicesFull integration with clients’ internal accounts payablesystemsCustomized coding by cost center or other client-defined variables



GOVERNMENT SERVICES

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CrosStar’s range of products and ability to customizesolutions to address each agency’s unique needs allowsthe government to use one provider as its telecomneeds change

Nationwide reliability and last mile, carrier and switchdiversity

Competitive pricingGuaranteed adherence to contracted rates for theduration of the termAccess to detailed billing and usage reportsA single electronic invoice for all telecommunicationservicesCustomized coding by cost center or other client-defined variables and integration with internal systems



HEALTHCARE SERVICES

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CrosStar’s advanced data management solutions canprovide centrally managed individual lines to facilitieson the existing data network for administrative andpatient use

CrosStar’s team of product and project specialistspartners with our clients to design and execute acustomized migration plan with minimal interruptionsto operations

Maintain and monitor your billingMonitor your service tickets and new ordersImplement customized views for managers at alldifferent levels of organizationGain transparency into your telecom spend –understand your local, regional and long distance spendpatterns and needs

CrosStar is HIPPA complaint



HOSPITALITY SERVICES

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The flexible voice and data platforms negotiated byCrosStar allow for handling fluctuating transmissionneeds and guest services

Marketing campaign management and delivery servicecoordination is facilitated by CrosStar’s solutions,such as virtual remote call forwarding, autoattendant, and intelligent toll free

CrosStar offers the convenience of working with onepoint of contact as the client’s needs expand in scopeand complexity



RETAIL SERVICES

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According to recent Gartner Research statistics, 80% oftelecom bills within the retail industry are incorrectAccounting departments are overwhelmed by the volume andcomplexity of their invoices, and tend to perpetuate errorsby paying on trend within 10% of previous invoices

CrosStar provides to its clientele detailed, user-friendlyreporting and custom-built invoices, which gives thecustomer a thorough understanding of their telecomexpendituresBy establishing enhanced internal control over major P&Lexpenses, CrosStar is able to provide additional comfort tothe CFO for related 302 certifications

An all-inclusive, single invoice facilitates management ofservices and eliminates errorsCustomized coding by GL, store number or client specifiedcriteria are established to meet accounting and operationalrequirementsConsolidated billing platform and extensive reportingcapabilities allow for accurate forecasting and transparencyin invoicing and billing review

!*Ask us about our comprehensive suite of over 250 cannedreports.


SERVICE PROVIDERS

CrosStar is able to customize excellent business solutions through its long-standing wholesale partnerships. Below isa sample of the 90+ carriers we work with:


CLIENTSBelow is a sample of the thousands of clientele CrosStar has been able to serve with successful telecommunicationsolutions:


CONTACT US

Please contact us anytime with questions, requests or suggestions.

CrosStar Network Solutions108 West 39th StreetNew York, NY 10018

P: 212.997.7676F: 212.997.7387

Email: [email protected]://crosstarnetwork.com

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