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Citizens Online and
Brighton & Hove Library Service
Case Study
David Scurr, Partnership & Project Manager,
Citizens Online
Jake Smith, Library Service Manager (Digital),
Library Services, Brighton & Hove City Council
SwitchWe help organisations ensure the
switch to digital doesn’t
exclude people.
Switch• Baseline: Research & Report
• Design: Partnership development
• Delivery: Digital Champions
• Review: Monitoring & Evaluation
/SwitchOur whole system approach to tackling digital exclusion
‘Deep dive’ Digital Inclusion Projects
Brighton & Hove
Impact Report
Gwynedd Project
Overview
Switch
Meet the Digital Brighton & Hove team
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Meet Jake from the library service!
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Brighton & Hove City Council Library Service -
Why Digital Inclusion?
• Statutory duties and standards – equal access for everyone
• Stretched library services channel shift
• Libraries have a strong link to literacy and with that digital
literacy
• Libraries are moving into e-books and online services
• Baseline research shows that not all customers have essential
digital skills
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Baseline research
• 7.4% of local
population is
offline
• 16% of local
population do not
have essential
digital skills
• Mapping of
community assets
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Digital Brighton & Hove Collaboration Framework
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• Lists internet
access locations &
digital support
sessions
• Search by local
area using map or
drop-down list
• 1 central & 14
local libraries
Signposting to digital support
Digital Champions Training
• Recruited 436 Digital
Champions
• Both face-to-face and
online training
• 34 Library Officers (embedded)
• 23 Library Connect Volunteers
Digital Champions Network
• Membership access
to tailored e-Learning
Resources
• CPD & Mozilla Badge
scheme
• Used by Library
Connect Volunteers to
record activity
Enhancing provision
• Helping to plug gaps in
the local communities
• Working together with
partners to address
needs
• Join up provision
Enhancing provision…in libraries!
1. Staff to help with
simple queries
2. Refer to bookable 1-1
session with Library
Connect Volunteer
3. Group workshops run
by Citizens Online and
local partners
Partnership development
• Built an active Digital
Inclusion Network
• Over 250 organisations
engaged from all
sectors
• Chaired by Head of
Libraries, Sally
McMahon
• 400+ Digital Champions
• 5000+ Learners engaged
• 6950+ Sessions
• 250+ Organisations engaged
Switch• Increase number of
Library Connect
Volunteers
• Develop a ‘Library
Connect at Home’ service
• Keep playing an active
part in the Digital
Brighton & Hove Network
“You can’t have libraries without digital… Our aim is to
keep the skills of staff and volunteers up to date and then hope that over time there will be more resources to increase
the offer we can make to customers.”
Brighton & Hove City Council Library Service -
Next steps
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Top Takeaways
• Buy-in from the top
• Blended approach – introduction of volunteer DCs as well as embedded
DCs
• Staff & volunteers with high level of digital skills help build capability of
other staff
• Baseline analysis and mapping encourages optimal use of local
resources
• Devices and WiFi access overcome connectivity and tech barriers
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Thank youDavid Scurr
@david_scurr / @citizensonline1
Jake Smith
@BHLibraries
