CITIZEN CENTRIC SERVICE MONITORING Divya Mittal Assistant Secretary, NITI Aayog GovernmentFunctionariesPublic Government INTRODUCTION My City Safe Decisions Areas of patrolling CCTV cameras Time of patrolling Street lighting Public transport Community Policing Type of Harassment All Categories Comments Ogling Sexual Assault Stalking COLOUR My City Health My City Fix Citizens report issues and request services from government Right to service delivery Photograph of fault GIS Mapping Expected time for correction Broken Streetlights Garbage Dumps Water Collection Potholes Way Forward MyGov 2.0 Other social sector applications Business sector applications Thank You