Cisco Unified Intelligence Suite Archiver User and Schema Guide, … · Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4) 2 Preface Related Documentation. Convention

Cisco Unified Intelligence Suite

Archiver User and Schema Guide7.5(4)

February 2010

Americas Headquarters

Cisco Systems, Inc.

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Table of Contents

Preface ...........................................................................................................................................................1Purpose .....................................................................................................................................................1Audience ....................................................................................................................................................1Organization ..............................................................................................................................................1Related Documentation .............................................................................................................................2Conventions................................................................................................................................................2Obtaining Documentation and Submitting a Service Request...................................................................3Documentation Feedback...........................................................................................................................3

1. Product Overview........................................................................................................................................5About Cisco Unified Intelligence Suite........................................................................................................5About the Archiver......................................................................................................................................6

2. Managing the Archiver................................................................................................................................9Installing and Configuring the Archiver.......................................................................................................9Archiver Checklist.......................................................................................................................................9Internal Users for Database Access.........................................................................................................10Linked Server Connections......................................................................................................................11SQL Server Agent Jobs............................................................................................................................12Archiver Reporting Data Model................................................................................................................13

Archiver Call Type Daily All Fields Report............................................................................................13Archiver Reports and Unified IC Reports............................................................................................13

Unified ICM Data in Archiver Tables, Archiver_Data Tables, and Views...................................................14Checking AWE Memory...........................................................................................................................15Initial Load................................................................................................................................................16Daily Load................................................................................................................................................17Data Retention and Purge........................................................................................................................18

Daily Purge..........................................................................................................................................19Setting Retention Days........................................................................................................................19Emergency Purge................................................................................................................................19

Database Security....................................................................................................................................20Security Hardening..............................................................................................................................20Security and Data Access....................................................................................................................20Encryption............................................................................................................................................21Synching with the Time Server............................................................................................................22

Database Backups...................................................................................................................................22Using Archiver with Unified ICM 7.2.........................................................................................................22

Removing Unused Columns................................................................................................................23Working with Custom Connectors............................................................................................................23

Best Practices for Custom Connectors................................................................................................24

3. Troubleshooting.........................................................................................................................................27Archiver Troubleshooting..........................................................................................................................27

Archiver Memory Space......................................................................................................................27Data Retrieval......................................................................................................................................27Emergency Purge................................................................................................................................28Error Message on Load Job................................................................................................................28ICM 7.2................................................................................................................................................30NOLOCK Syntax..................................................................................................................................30Orphans in the Archiver Environment..................................................................................................31

Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)

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Reporting on Interval Data...................................................................................................................31Run Time.............................................................................................................................................31

4. The Archiver Schema................................................................................................................................33Archiver Database PDM...........................................................................................................................34Archiver_Data PDM..................................................................................................................................35Archiver Database: Management Tables..................................................................................................35

archiver.t_Connection..........................................................................................................................36archiver.t_ConnectionJob....................................................................................................................37archiver.t_Lock.....................................................................................................................................40archiver.t_Log......................................................................................................................................41archiver.t_Metadata.............................................................................................................................42archiver.t_Parameter............................................................................................................................43archiver.t_SourceType.........................................................................................................................43archiver.t_TimeZone............................................................................................................................44archiver.t_Version................................................................................................................................45

Archiver Database: Common (Parent) Tables for Unified ICM Data.........................................................46archiver.t_Agent...................................................................................................................................46archiver.t_AgentInterval.......................................................................................................................46archiver.t_AgentSkillGroupInterval......................................................................................................47archiver.t_AgentTeam..........................................................................................................................48archiver.t_AgentTeamMember.............................................................................................................48archiver.t_AgentTeamSupervisor.........................................................................................................49archiver.t_BucketInterval......................................................................................................................49archiver.t_BusinessEntity.....................................................................................................................49archiver.t_CallType...............................................................................................................................50archiver.t_CallTypeInterval...................................................................................................................50archiver.t_Campaign............................................................................................................................51archiver.t_CampaignQueryRule...........................................................................................................52archiver.t_CampaignSkillGroup...........................................................................................................52archiver.t_Dialer...................................................................................................................................53archiver.t_DialerPortMap.....................................................................................................................53archiver.t_EnterpriseService................................................................................................................54archiver.t_EnterpriseServiceMember..................................................................................................54archiver.t_EnterpriseSkillGroup...........................................................................................................55archiver.t_EnterpriseSkillGroupMember..............................................................................................55archiver.t_ExpandedCallVariable.........................................................................................................56archiver.t_ICRGlobal............................................................................................................................56archiver.t_LogicalInterfaceController...................................................................................................57archiver.t_MediaClass.........................................................................................................................57archiver.t_MediaRoutingDomain..........................................................................................................58archiver.t_Person.................................................................................................................................58archiver.t_QueryRule...........................................................................................................................59archiver.t_ReasonCode.......................................................................................................................59archiver.t_Route...................................................................................................................................60archiver.t_RoutingClient.......................................................................................................................60archiver.t_Service................................................................................................................................61archiver.t_ServiceInterval....................................................................................................................61archiver.t_ServiceLevelThreshold........................................................................................................62archiver.t_ServiceMember...................................................................................................................62archiver.t_Site......................................................................................................................................63archiver.t_SkillGroup............................................................................................................................63


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archiver.t_SkillGroupInterval................................................................................................................64archiver.t_SkillGroupMember..............................................................................................................64archiver.t_Trunk...................................................................................................................................65archiver.t_TrunkGroup.........................................................................................................................65archiver.t_TrunkGroupInterval..............................................................................................................66

The Archiver_Data Database: Child Tables For Unified ICM Extended Data...........................................67archiver_data.t_Agent_ICM.................................................................................................................67archiver_data.t_AgentInterval_ICM.....................................................................................................67archiver_data.t_AgentSkillGroupInterval_ICM.....................................................................................68archiver_data.t_AgentTeam_ICM........................................................................................................71archiver_data.t_AgentTeamMember_ICM...........................................................................................72archiver_data.t_AgentTeamSupervisor_ICM.......................................................................................72archiver_data.t_BucketInterval_ICM....................................................................................................72archiver_data.t_BusinessEntity_ICM...................................................................................................73archiver_data.t_CallType_ICM.............................................................................................................73archiver_data.t_CallTypeInterval_ICM.................................................................................................74archiver_data.t_Campaign_ICM..........................................................................................................76archiver_data.t_CampaignQueryRule_ICM.........................................................................................78archiver_data.t_CampaignSkillGroup_ICM..........................................................................................79archiver_data.t_Dialer_ICM.................................................................................................................80archiver_data.t_DialerPortMap_ICM....................................................................................................81archiver_data.t_EnterpriseService_ICM..............................................................................................82archiver_data.t_EnterpriseServiceMember_ICM.................................................................................82archiver_data.t_EnterpriseSkillGroup_ICM.........................................................................................83archiver_data.t_EnterpriseSkillGroupMember_ICM............................................................................83archiver_data.t_ExpandedCallVariable_ICM.......................................................................................83archiver_data.t_ICRGlobal_ICM..........................................................................................................84archiver_data.t_LogicalInterfaceController_ICM..................................................................................85archiver_data.t_MediaClass_ICM........................................................................................................86archiver_data.t_MediaRoutingDomain_ICM........................................................................................86archiver_data.t_Person_ICM...............................................................................................................87archiver_data.t_QueryRule_ICM.........................................................................................................87archiver_data.t_ReasonCode_ICM.....................................................................................................88archiver_data.t_Route_ICM.................................................................................................................88archiver_data.t_RoutingClient_ICM.....................................................................................................89archiver_data.t_Service_ICM..............................................................................................................89archiver_data.t_ServiceInterval_ICM...................................................................................................90archiver_data.t_ServiceLevelThreshold_ICM......................................................................................92archiver_data.t_ServiceMember_ICM.................................................................................................93archiver_data.t_Site_ICM....................................................................................................................93archiver_data.t_SkillGroup_ICM..........................................................................................................94archiver_data.t_SkillGroupInterval_ICM..............................................................................................95archiver_data.t_SkillGroupMember_ICM.............................................................................................98archiver_data.t_Trunk_ICM..................................................................................................................98archiver_data.t_TrunkGroup_ICM........................................................................................................99archiver_data.t_TrunkGroupInterval_ICM............................................................................................99

Archiver_Data Database Views..............................................................................................................100The Archiver_Custom Database............................................................................................................102

Index ...........................................................................................................................................................103


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List of Figures

Figure 1: Configuring the Linked Server.........................................................................................................................11

Figure 2: SQL Server Agent Job......................................................................................................................................12

Figure 3: Archiver t_CallType Table................................................................................................................................14

Figure 4: Archiver_data t_CallType_ICM Table.............................................................................................................14

Figure 5: Archiver_data Views.........................................................................................................................................15

Figure 6: Checking AWE Memory..................................................................................................................................16

Figure 7: Archiver Load Schedule...................................................................................................................................17

Figure 8: Job Schedule Properties...................................................................................................................................18

Figure 9: User Information Window................................................................................................................................21

Figure 10: Removing Columns 1 of 2.............................................................................................................................23

Figure 11: Removing Columns 2 of 2.............................................................................................................................23

Figure 12: Connectors: SourceTypes...............................................................................................................................24

Figure 13: Connector: SourceType and TimeZone..........................................................................................................24

Figure 14: Window Event Log Error ..............................................................................................................................28

Figure 15: Troubleshooting an Error 1 of 3.....................................................................................................................29



Figure 18: Archiver Database PDM.................................................................................................................................34

Figure 19: Archiver_Data Database PDM.......................................................................................................................35

Figure 20: Archiver_custom database............................................................................................................................102


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Preface

Purpose

This guide explains Cisco Unified Intelligence Suite (Unified IS) Archiver. The Archiver is thedata store for Unified IS reporting.

Audience

This guide is intended for partners, system administrators, and report designers who deploy theArchiver with their Unified Intelligence Suite.

It is prepared with the understanding that readers are familiar with MS SQL Server and doesnot document MS SQM Server procedures.

Organization

In addition to this Preface, this guide is organized in four chapters and contains an Index.

• Chapter 1: Product Overview (page 5), explains the Archiver in the context of the CiscoUnified Intelligence Suite.

• Chapter 2: Managing the Archiver (page 9), has sections relevant to overall operations suchas Initial Load, Data Retention and Purge, and Database Best Practices.

• Chapter 3: Troubleshooting (page 27), offers tips and workarounds.

• Chapter 4: The Archiver Schema (page 33), describes the three Archiver databases.


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Related Documentation

The following documentation supplements and complements this guide:

• The Unified IC online help (available from the Unified IC web application interface)

• The Cisco Unified Intelligence Suite Intelligence Center User Guide

• The Cisco Unified Intelligence Suite 7.5(x) Bill of Materials

• The Hardware & System Software Specification (Bill of Materials) for Unified ICM/CCE(http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_list.html)

• The Contact Center Enterprise Solution Reference Network Design (SRND) (http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html)

• The Unified ICM/CCE Database Schema Handbook (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_technical_reference_list.html)Unified

• The Security Best Practices Guide for Unified ICM and CCE Enterprise & Hosted Editions

• The Reporting Guides for Unified ICM and Unified CCE (http://www.cisco.com/en/US/products/sw/custcosw/ps4145/products_user_guide_list.html)

• The customer-facing Achiver Troubleshooting tips, available to anyone with a Cisco UserName and Password: Troubleshooting Tips for Unified IS 7.5 (http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_IS_7.5)

Conventions

This manual uses the following conventions:

DescriptionConvention

Boldface font is used to indicate commands, such as user entries,keys, buttons, and folder and submenu names. For example:

boldface font

• Choose Edit > Find.

• Click Finish.

Italic font is used to indicate the following:italic font

• To introduce a new term. Example: A skill group is acollection of agents who share similar skills.


2

Preface

Related Documentation

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_list.html

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_technical_reference_list.html

http://www.cisco.com/en/US/products/sw/custcosw/ps4145/products_user_guide_list.html

http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_IS_7.5

DescriptionConvention

• For emphasis. Example: Do not use the numerical namingconvention.

• A syntax value that the user must replace. Example: IF(condition, true-value, false-value)

• A book title. Example: See the Cisco CRS Installation Guide.

Window font, such as Courier, is used for the following:window font

• Text as it appears in code or that the window displays.Example: <html><title>Cisco Systems,Inc. </title></html>

Angle brackets are used to indicate the following:< >

• For arguments where the context does not allow italic, suchas ASCII output.

• A character string that the user enters but that does not appearon the window such as a password.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gatheringadditional information, see the monthly What's New in Cisco Product Documentation, whichalso lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication(RSS) feed and set content to be delivered directly to your desktop using a reader application.The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Documentation Feedback

You can provide comments about this document by sending email to the following address:

mailto:[email protected]

We appreciate your comments.


3

Preface

Obtaining Documentation and Submitting a Service Request

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

mailto:[email protected]


4

Preface

Documentation Feedback

Product Overview

About Cisco Unified Intelligence Suite

Cisco Unified Intelligence Suite (Unified IS) is a web-based reporting platform for the CiscoUnified Communication products. Currently, Unified IS can be deployed as an alternative to

the WebView application. In future releases, it will replace WebView1.

Unified IS consists of two components: the Unified Intelligence Center (Unified IC) and theArchiver. Each component requires a separate and dedicated server.

• Unified Intelligence Center (Unified IC) is the user interface for reporting.

Unified IC is installed with stock Cisco report templates and with tools for modifying andcustomizing those reports. Unified IC is also the interface for creating and maintaining usersand user groups. Unified IC is configured with a Unified IC database that stores metadataand configuration settings.

Unified IC is documented in the Cisco Unified Intelligence Center User Guide.

• The Archiver is an MS SQL Server data repository. It contains a normalized data schemaand a set of stored procedures that pull data from defined data sources for use in reporting.The Archiver is configured to pull data from the Unified ICM AW/HDS into the archiverand archiver_data database tables . You can optionally create custom connectors to otherdatabases.

You have the option to deploy Unified IS without the Archiver and to retrieve reporting datadirectly from the Unified AW/HDS.

1) Webview is the legacy reporting application that is currently provided with each installation of Cisco Unified Intelligence Contact Management and CiscoUnified Contact Center.


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Chapter 1

Your Cisco Support Provider supports the archiver and archiver_data database tables populatedfrom Unified ICM AW/HDS and the Cisco stock templates.

About the Archiver

The Archiver is a schema and set of stored procedures that pull data from customer-defineddata sources and aggregate them into local structures.

All populated tables are listed in a centralized location as are the tables/data source from whichto pull data, how many days worth of data to pull at a time, how to aggregate that data, and howlong to retain the data.

Metadata structures keep track of what has been pulled from source systems according to adate/time that data was last pulled.

Archiver uses a date inserted or date updated column in the source systems to pull only datathat has been insesrted or modified recently. For the Unified ICM/CCE tables, Archiver usesthe dbdatetime column.

Once a load is complete, the date and time of the most recent data is recorded in Archiverstructures and the next data pull will use that as the earliest date time from which to pull data.

Conceptually Archiver data pulls can be governed by manipulating the most recent pull date.Other controls include filters that can be placed on the pulling SQL to restrict the values of datapulled from the source system. Most archiver features are controlled by metadata and attentionshould be paid to the metadata structures that govern Archiver behavior.

Many Archiver parameters, such as Interval, Throttle Interval, CleanupOrphans, andRetentionDays are controlled at three hierarchical levels:

1. By LoadArchiver, which controls them at the Run level.

2. By the t_ConnectionJob table, which controls them at the Step level.

3. By the t_Parameter table, which controls them at the System level

Archiver resides on a SQL Server 2005 database and uses SQLServer Linked Servers to performconnections to external data sources.

When Unified IS is installed and the Archiver is configured, the Archiver can extract data fromthe awdb and hds databases on one, dedicated Unified ICM Admin Workstation. Report queriesare then run against the data in the Archiver and not directly against the HDS. This removessome performance load from the HDS and provides an environment for reporting on historicaland aggregated data.

In this release, data from the Archiver populates one Cisco stock template: the Call Type DailyAll Fields report template. The Unified IC installation places this template in this path:%CUIS_HOME%\Cisco\CUIS\CuisWeb\ArchiverReports.


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Chapter 1: Product Overview

About the Archiver

By adding the Archiver as a Data Source in the Unified IC web application and by workingwith the Report Wizard functionality in the Unified IC interface, you can clone ("save as") theCall Type Daily All Fields report template and create other reporting templates that use theArchiver as their data source.

Note: Your Cisco Support Provider can assist you with stock templates only.

Customers and partners can extend the Archiver to support additional data sources other thanthe Unified AW/HDS. If they chose to do so, they are responsible for supporting their extensionsand for any associated performance issues.

The Archiver is comprised of three primary components:

• Linked Server Connection (page 11) - Used to connect to a target database and to extractdata. A Linked Server connection to the Unified ICM AW/HDS is created during the ArchiverConfiguration.

• SQL Server Agent Job (page 12) - Used to launch and manage the data collection andaggregation.

• Three databases (page 33)


7


About the Archiver


8


About the Archiver

Managing the Archiver

Installing and Configuring the Archiver

The installation for the Archiver is identical to the installation for Unified Intelligence Center(Unified IC).

For Unified IS, the installation simply lays down install files. The configuration tool completesthe setup and installs the databases.

What distinguishes the server on which you perform the installation as an Archiver (and not aUnified IC) server are:

• The configuration tool that you run

• The server hardware requirements

The installation requirement and procedure, as well as the process, configuration are documentedin Part 2 of the Cisco Unified Intelligence Suite Intelligence Center User Guide.

Archiver Checklist

The checklist below contains an overview of the tasks necessary to provision the Archiver inyour Unified IS deployment.

For complete installation and configuration details, see Part 2 of the Unified IntelligenceServer User Guide.

The table lists the required software but not the current versions and service packs. For currentversions and updates, refer to the Hardware & System Software Specification (Bill of Materials)for Unified ICM/CCE and the The Cisco Unified Intelligence Suite 7.5(x) Bill of Materials.


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Chapter 2

Required for:Task

Data source for reportsEnsure access to a Unified ICM/CCE Admin Workstation with an AW/HDS.

InstallationEnsure the Archiver server meets Cisco hardware requirements.

InstallationInstall the Microsoft Windows operating system on the Archiver Server.

Configuration toolInstall the Microsoft .NET Framework on the Archiver Server.

ConfigurationInstall Unified IC on the Archiver server.

Hosting the databaseInstall Microsoft SQL Server Database Engine and Workstation Components.

Select Latin1_General collation designator and binary sort order.

Verify that TCP/IP connectivity is enabled.

Data accessEnsure that the Windows domain or local internal users (page 10) are added andhave the appropriate database access.

There must be:

• A Windows domain user or local user for the Unified IC User on the Archiverserver.

Use SQL Server Administration to add the Windows domain Unified IC User asa new security login and set with db_datareader access to all three Archiverdatabases.

• A Windows domain user or local user for the Archiver User on the Archiverserver.

• A Windows domain user or local user for the Archiver User the Unified ICMAW/HDS machine.

On the Unified ICM AW/HDS machine, use SQL Server Administration to addthe Windows local Archiver User as a new security login and set withdb_datareader access to the AW and HDS databases.

Creating the Archiverdatabases

Configure the Archiver on the Archiver server.

Ensuring full use of memoryCheck the AWE Memory (page 15)

Populating Archiverdatabases

Run Initial Load (page 16)

Internal Users for Database Access

The person who installs Unified IS and who configures the Archiver is responsible for creatinga local or domain Archiver User and a local or domain Unified IC User.

These are service accounts with special privileges.


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Chapter 2: Managing the Archiver

Internal Users for Database Access

Do not use the user names and passwords of these internal users to run the Configuration Toolor to log in to Unified IC and run reports.

The Unified ICM DBA is responsible for adding the Archiver User and Unified IC User on theUnified ICM AW/HDS machine, for giving those users a SQL Server security login, and foradding user mapping for the awdb and hds databases with db_datareader privileges.

The Archiver User accesses the historical data in the HDS on the Unified ICM/CCE AdminWorkstation.

The Unified IC User:

• Runs the reporting Scheduler service.

• Runs the Unified IC web server.

• Accesses the Unified IC database and the real time data in the AW database on the UnifiedICM/CCE Admin Workstation.

• Accesses the Archiver databases and must be added as a new SQL Server security login andset with db_datareader access to all three Archiver databases.

Linked Server Connections

The linked server connection to the Unified ICM AW database (awdb) is created during theArchiver configuration on the Archiver - Linked Server window:

Figure 1: Configuring the Linked Server

Customers who create custom connections to databases other than the Unified ICM AW/HDSare responsible for ensuring that the linked servers to the source database(s) are administeredfrom within SQL and are configured and available.


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Linked Server Connections

Additional linked servers are created manually through SQL administration and not by rerunningthe Unified IC Configuration Tool.

SQL Server Agent Jobs

The SQL Server Agent service is responsible for ensuring that scheduled jobs are run at aspecified time.

The Archiver uses a SQL Server Agent Job named LoadArchiver to launch and manage datacollection and aggregation from the Unified ICM AW/HDS.

You can view and modify this Agent Job from the Microsoft SQL Server Management Studio,which is installed with SQL Server 2005.

• To view and edit the job steps, schedules, alerts, and so forth, navigate to SQL Server Agent.Then right-click the LoadArchiver job and select Properties.

• To view the history of a job, including runtime, right-click the LoadArchiver job and selectView History.

Note: The archiver.t_Log table (page 41) in the Archiver database stores detailed data aboutextraction runs.

Figure 2: SQL Server Agent Job


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SQL Server Agent Jobs

Archiver Reporting Data Model

The Archiver was designed to integrate data from multiple vendors. The tables are typicallycreated using a pattern of generic parent object and vendor specific child object.

In preparation for the initial load of Unified ICM data from the HDS, the Archiver configurationcreates databases as follows:

• The archiver database to hold the Archiver management objects and also the common tables,which are the parent tables for the Unified ICM data.

• The archiver_data database, which stores the child tables for ICM extended data.

• The archiver_custom database. This database is a shell and is initially blank.

When customers and partners extend the Archiver, they add new tables with additional datato the archiver_custom database.

Archiver Call Type Daily All Fields Report

The installation creates an ArchiverReports folder in %CUIS_HOME%\Cisco\CUIS\CuisWeb.It contains the Call Type Daily All Fields report template.

This template is identical to the Call Type Historical All Fields report template.

This template populates with report data from the Archiver database, if you have deployed it.

You need to import this template as follows:

1. Select Report Admin > Import Reports to open the Import Reports dialog box.

2. At the Import Reports dialog box, click Browse, and navigate to%CUIS_HOME\Cisco\CUIS\CuisWeb\ArchiverReports.

3. Select CallType_AllFields_Daily.xml and click Open to return to the Import Reportsdialog box.

4. Click Continue to display the Data Source dialog box.

5. For Data Source, select the source that was added for the Archiver.

Archiver Reports and Unified IC Reports

Historical reports using the data source Unified AW (HDS) are half-hour reports.

Archiver rolls up the half-hour data and creates daily reports showing aggregated data.


13


Archiver Reporting Data Model

Unified ICM Data in Archiver Tables, Archiver_Data Tables, and Views

From the Unified ICM database, the Archiver pulls both configuration data and Interval(historical) data and stores that data in two Archiver databases.

For each Unified ICM database table that Archiver pulls, it places some data into a common(parent) table in the archiver database. It places other data into a corresponding child table inthe archiver_data database.

For example, when the Archiver retrieves Call Type data from the Unified ICM Call_Typetable, it populates the t_CallType table in the archiver database. This is the parent table forthe CallType data. It contains columns for the cross SourceType generic IDs and Names andForeign Key relationships for CallTypes.

Figure 3: Archiver t_CallType Table

It also populates the t_CallType_ICM table in the archiver_data database. This is the childtable for the CallType data. It contains columns for the application-specific extended data fromthe Unified ICM Call_Type table, such as CallTypeID, EnterpriseName, and ServiceLevelType.

Figure 4: Archiver_data t_CallType_ICM Table

Those two tables are joined to create a CallType view in the archiver_data database. The Viewis used to populate Call Type reports.


14



Figure 5: Archiver_data Views

Interval table names are appended with Interval_ICM . For example, in the archiver_datadatabase, the Unified ICM Call_Type table, a configuration table, is named t_CallType_ICM.The Unified ICM Call_Type_Half_Hour table is named t_CallTypeInterval_ICM.

All table names appended with Interval_ICM contain an ArchiverIntervalID column. Forexample, the t_Agent_Interval_ICM table has a column named AgentIntervalArchiverID. Thet_Trunk_GroupInterval_ICM table has a column named TrunkGroupIntervalArchiverID.

The Interval ID column describes the interval, with 30 for half hour and d for daily.

Only a daily level of aggregation has been qualified with the 7.5(1) release. Higher levels ofaggregation will be qualified in Release 8.0.

Note: The Interval ID field is for Cisco use only.

The Archiver uses the DBDateTime field in Unified ICM tables to extract historical data. Thisfield is populated with the current datetime when the record arrives on the HDS. Using this fieldgives the Archiver the ability extract new data multiple times per day and eliminates thepossibility of data holes.

Checking AWE Memory

Address Windowing Extensions (AWE) allow 32-bit operating systems to access large amountsof memory. In this exercise, you check the AWE settings to make sure that Archiver has fulluse of memory.

Step 1 In SQL Server Management Studio, right-click the instance and select Properties.

Step 2 Click Memory to open the AWE settings.


15



Figure 6: Checking AWE Memory

Step 3 Set the minimum and maximum as shown below. The Min and Max values depend on what isinstalled. As a rule, set the Min to 2GB. Set the Max to Total Memory minus 2BG.

Initial Load

Initial Load is the process by which the Archiver populates its databases with Unified ICM datafrom the HDS for the first time. It takes place after Archiver Configuration is complete.

Initial Load is "expensive" for the HDS and needs to take place at a time that will not disruptnormal operations.

Initial Load Schedule

After configuration, the LoadArchiver job is enabled; however, both of its schedules (the30-minute Schedule and the Daily Job) are disabled. This is to give you time to configure theinitial load for Archiver.

For Initial Load, you need to keep the disabled status for the Daily Job and enable the 30-minuteSchedule. This divides the load jobs and runs the job at 30-minute intervals until all the data isloaded.

The 30-minute schedule will execute at 30-minute intervals, provided it is not already running,and will pull some interval of data from the AW/HDS into the Archiver. The amount of datathat is pulled in each run can be governed with Initial Load ConnectionJob settings (see below).

Once the Initial Load is complete, the 30-Minute Schedule is automatically disabled, and youcan enable the daily job.


16


Initial Load

Figure 7: Archiver Load Schedule

Note: The Archiver does not support having both schedules enabled.

Initial Load ConnectionJob settings

The amount of data gathered during initial load and how far back to load data are controlled bythe t_ConnectionJob table (page 37) in the archiver database.

To reduce the load on the Unified ICM AW/HDS, edit these variables in the t_ConnectionJobtable

• EarliestDate: Controls how far back to start collecting data from the HDS. This value isused for Initial Load only; therefore it is relevant only if the LastDBDateTime is null. Forexample, to collect data only greater or equal to August 1, 2008, update t_ConnectionJob toset EarliestDate = '2008-08-01 00:00:00.

• ThrottleInterval: Controls how much data to extract. Day = dd. Week = ww. Month = mm.

• ThrottleAmount: Controls the amount of ThrottleIntervals to gather.

By default, the Archiver is set to load one week's worth of data at one run time. (ThrottleAmount= 1 and ThrottleInterval=ww.)

Errors with the SQLAgent load job are written to the Windows Application Event log. See ErrorMessage on Load Job (page 28).

Daily Load

The Archiver is designed to gather information once per day.

During that load time, the system devotes all resources to loading data.

Cisco does not support running reports during the daily load. Schedule the daily load at timewhen users are not running reports, when scheduled reports are not generated, and when thetarget system is not running data purge or other resource-intensive tasks.

Errors with the SQLAgent load job are written to the Windows Application Event log.Periodically check this log to ensure that the jobs are completing without error. See ErrorMessage on Load Job (page 28).


17


Daily Load

To configure the time for the Daily Load, go to SQL Server Agent > Jobs > LoadArchiver.Make and save (OK) your changes on the Job Schedule Properties dialog box.

Figure 8: Job Schedule Properties

Data Retention and Purge

Although Archiver is an historical database, it has physical size limitations, and data mustperiodically be aged off.

If data is not periodically purged, the performance of the Archiver database will degrade overtime. If the Archiver database runs out of disk space, all processes will stop and no new datawill be written to the database until space is available.

The purge deletes rows data from each Interval table in the archiver_data database andcorresponding interval data from the archiver database.

Configuration tables are not purged.

The Archiver offers two ways to control data growth in the archiver and archiver_data databases:Daily Purge and Emergency Purge.

Note: Customers must manage data growth of the archiver_custom database.


18



Daily Purge

Daily purge (retention processing) deletes data from the Interval tables in the archiver_datadatabase and corresponding interval data from the archiver database if that data is older than auser-specified number of days.

The daily purge process runs at the end of the scheduled job. It occurs after the loads in twoindividual steps: Half Hour Interval Retention and Daily Interval Retention processing.

Cisco does not support running reports during the daily load.

Schedule the daily purge at time when users are not running reports, when scheduled reportsare not generated, and when the target system is not running data purge or other resource-intensivetasks.

Setting Retention Days

Retention days for Archiver Interval data can be set in the t_ConnectionJob table by setting anumber in the RetentionDays column.

While this is true, the best practice is to leave the t_ConnectionJob.RetentionDays value NULLand to run a job step for retention.

Doing this ensures that data is not deleted until the end of the job.

The default job ships with retention steps for the '30' min and 'D' data.

The following examples show the default system settings.

Notice that the fifth Argument must be 'Retention', the sixth argument defines the interval, andthe last argument defines the number of days retained.

EXEC xp_LoadArchiver NULL, NULL, NULL, NULL, 'Retention', '30', NULL, NULL, NULL, NULL, NULL, 2

EXEC xp_LoadArchiver NULL, NULL, NULL, NULL, 'Retention', 'D', NULL, NULL, NULL, NULL, NULL, 365

Emergency Purge

Emergency purge is the first step in the LoadArchiver Job. The system determines if the databaseis n% full and then removes n intervals until it is below n%. n is set in the t_Parameter tableand by default is 80 percent.

By default, therefore, emergency purge is launched when the archiver_data and databasesexceeds 80 percent capacity.


19



The emergency purge deletes rows data from each Interval table in the archiver_data databaseand corresponding Interval data from the archiver database until the databases are within theacceptable percentage.

Configuration tables in the archiver_data database are not purged.

The t_Parameter table retains a system level emergency purge level. An emergency purge writesan event to the t_Log table.

The default emergency purge settings are, to purge one day of interval data.

The default t_Parameter settings are:

• ForcePurgeAmount = 1

• ForcePurgeInterval = 'dd'

• ForcePurgePercent = 80

Database Security

Unified IS implements security measures as documented in the Unified ICM/CCE Security BestPractices Guide.

This chapter elaborates on security hardening, data access, and encryption.

Security Hardening

During Archiver Configuration, security hardening is applied to SQL Server.

The following unnecessary services are disabled, if they were installed: MSSQLServerADHelper,SQLWriter, and SQLBrowser.

Hardening can be rolled back, by running cuissqlsecurity.pl ROLLBACK.

Security and Data Access

Successful database access is critical to the Unified IS.

The configurations for Unified IC database, Unified IC server, and the Archiver all require youto specify a User name and password on a User Verification window, similar to this:


20


Database Security

Figure 9: User Information Window

These user credentials must be set up to access the Unified IC database, the Archiver database,and the AW/HDS databases on the Unified ICM Admin Workstation.

To comply with Cisco security baseline guidelines and to work consistently with UnifiedICM/CCE, the Windows integration authentication is the default authentication method usedby both Unified IC and Archiver.

For downward compatibility reasons, Unified IC and Archiver is also able to connect to theRelease 7.2 version of Unified ICM/CCE databases. For this reason, using SQL authenticationto access remote SQL databases is also supported. You specify the type of authentication whenyou configure the remote database connections. See also Using Archiver with Unified ICM 7.2(page 22).

Encryption

Unified IS servers encrypt recoverable database credentials using the Advanced EncryptionStandard (AES) algorithm. AES, also known as Rijndael, is a block cipher used as an encryptionstandard by the US government.

All the recoverable passwords stored use the same key and initial vector string for encryptionand decryption. The key phrase and initial vector string are provided by users during the UnifiedIC Web Server configuration and are themselves encrypted and stored in the web configurationfile as special connection strings.

The key used to encrypt and decrypt the user provided key phrase and initial vector is a uniquemachine GUID created by Microsoft and stored in the Windows registry. The initial vector isa predefined byte array. In addition, the web configuration file itself acts as the security keystore for Unified applications is protected by .NET security mechanism so that the connectionstring section is encrypted.

The IV (initial vector) string and the Key string are not auto-generated. Cisco suggests that yourecord and save them. That way, in the event of an emergency, your support provider can contactCisco to have all passwords in the configuration file decrypted.


21


Database Security

Synching with the Time Server

It is a security best practice to synchronize server time with an external time source. Commontime sources can be domain services or a dedicated Windows time server.

Unified IS databases reside on a Microsoft Windows platform and should follow the time serverpractices of the enterprise.

Database Backups

The Cisco processes do not perform database backups.

It is the responsibility of the customer to maintain the health of the databases and to ensure thatproper backup and recovery processes are in place.

It is highly recommended that you schedule regular backups of the Unified IC (Unified IC) andArchiver databases using the Microsoft SQL Server backup tools or other 3rd party product.

Do not store backups on the United IC or the Archiver servers.

Backups should be scheduled so that they do not interfere with the table load processes andshould use external backup devices (tape or network drive).

Cisco assumes no responsibility for data loss resulting from issues with backups. Data lossmight occur if the backing up of files is not managed appropriately.

Using Archiver with Unified ICM 7.2

The Unified IS product is written to accommodate Unified ICM/CCE Version 7.5(1) and hasalso been certified for Unified ICM/CCE Version 7.2.

In the event that you need to load historical data from a Unified ICM AW/HDS server that isat Version 7.2, you can downgrade the Archiver databases by nulling the columnname value inthe t_Metadata table for columns that were not available on the HDS for the Archiver table youare loading.

Cisco generally puts all new columns associated with a release at the end of the tables. Byreferring to the Unified ICM/CCE Database Schema Handbooks for Release 7.2 and Release7.5(1) or to the Release Notes for Release 7.5(1), you can determine which tables received newcolumns in Release 7.5(1).

The person who modifies these stored procedures must be proficient in SQL Server and haveintimate knowledge of the Unified ICM/CCE schema they are downgrading to.

See also ICM 7.2 (page 30).


22


Database Backups

Removing Unused Columns

This example shows modifying entries in the t_Metadata table for the t_AgentInterval_ICMtable.

Step 1 Access the t_Metadata table for the t_Agent_Interval_ICM table.

Step 2 Locate the ColumnNames you want to remove.

In this example, we are removing the five Reserved columns:

Figure 10: Removing Columns 1 of 2

Step 3 Change the ColumnNames to NULL.

Figure 11: Removing Columns 2 of 2

The stored procedure (xp_LoadAgentInterval_ICM) will no longer generate SQL statementsthat will include the five Reserved ColumnNames in the Select or Insert statements.

Note: You can also use this process of nulling ColumnNames to reduce the amount of data thatis kept in the Archiver.

Working with Custom Connectors

A connector consists of a SourceType, a SQL Server connected database or an ODBC LinkedServer, and a source table.

A SourceType is a data source on a given connection. A single SourceType can exist on severalconnections.

The SourceType needs to be defined in the archiver.dbo.t_SourceType table if it does not alreadyexist.


23



Figure 12: Connectors: SourceTypes

The SQL Server connected database or an ODBC Linked Server is referenced by a row in thearchiver.t_Connection table (page 36) which has a foreign key relationship to the associatedSourceType in the archiver.t_SourceType table (page 43).

The t_Connection table also has a foreign key relationship to the desired TimeZone in thearchiver.t_TimeZone (page 44) table. This will be the default TimeZone for all sites that arechildren of this connection.

Figure 13: Connector: SourceType and TimeZone

Custom connectors are created in Microsoft SQL Server. There is no Unified IS interface forcreating a custom connector.

Your DBA can follow SQL Server practices and use an ODBC connector to populate tables inthe archiver_custom database with a database of your choice.

You can also contact Cisco Advanced Services for guidance.

Your Cisco Support Provider cannot resolve issues pertaining to SQL Server, to databases otherthan the Unified AW/HDS, or to custom reports.

Best Practices for Custom Connectors

If you use the LoadArchiver mechanism, begin Stored Procedures with the following code:

[USE archiver_custom]GO


24



SET ANSI_NULLS ONSET QUOTED_IDENTIFIER ONGO

CREATE PROCEDURE [dbo].[xp_Procedure[“Interval”]_Suffix] (@JobArchiverID uniqueidentifier ,@UseExisting bit = 0)

Procedure is the family of data (such as Agent or Service) and will ultimately be the value inthe Procedure column for this load in the archiver.t_ConnectionJob table (page 37).

Interval is the word “Interval” if it is an Interval load; otherwise no value. This will be the valuein the Type column for this load in the archiver.t_ConnectionJob table (page 37). Please noteit assumes Parent if not Interval.

Suffix is the value of the archiver.dbo.t_SourceType.TableSuffix column for the referencedSourceType of the referenced Connection. If TableSuffix is null, the value should be the Vendor+ ‘-‘ + Version (for example, Cisco_7.5).

Case: The database is case-sensitive. Remember this when entering code.

LoadArchiver and t_ConnectionJob: To use the LoadArchiver mechanism to load your newConnector, you need to create rows in the archiver.t_ConnectionJob table.

The DataBaseName column must have the value archiver_custom, which is the database whereyour new stored procedure must reside. This tells the LoadArchiver mechanism where to lookfor the stored procedure whose name is dynamically derived from the values in this row. Thisalso ensures that LoadArchiver can be run in its original Cisco-configured state by de-activating(Active = 0) all rows whose DataBaseName does not = archiver.

To reset the LoadArchiver mechanism to only run Cisco supplied stored procedures:

UPDATE archiver.dbo.t_ConnectionJob SET Active = 0 WHERE DataBaseName <> 'archiver'


25




26



Troubleshooting

Archiver Troubleshooting

Archiver Memory Space

Per the Hardware and System Software Specification (Bill of Materials) for Cisco UnifiedIntelligence Suite Release 7.5(x),:

• The Archiver is installed on a server that has 12GB of memory.

• The SQL Server memory setting is changed from the default (which is dynamic) to a Minimumof 2 GB and a maximum of 10 GB.

• The Archiver Configuration Tool automatically sets switches for /3GB and /PAE.

These specifications have been qualified by Cisco Systems, Inc. to afford optimal Archiverperformance.

In the event that you encounter Out of Memory errors, please contact your Support Providerfor guidance on changing the memory space.

Be aware that changing settings will affect the performance of your Archiver. If the settings arealtered to a non-qualified value, Cisco Systems cannot support the altered environment.

Data Retrieval

If you are having issues retrieving data, test your Linked Server connection using MicrosoftSQL Server Management Studio.

Linked Servers can be found under Server Objects.


27

Chapter 3

Right click on the linked server connection to test the connection.

Emergency Purge

Manage the amount of free space and the retention times in your database to ensure that thereis no need for an emergency purge.

Periodically query the t_Log table to ensure that there are not emergency purge messages.

Error Message on Load Job

If your Job History lists an error, check the Windows Application Event log.

Note: You can choose other notification methods by editing the Notification tab in the JobProperties page.

To investigate an error in the Event Viewer:

1. Right-click My Computer and select Manage. Then click Application.

2. Locate the latest warning where the source is “SQLSERVERAGENT” and double-clickit.

You will see a general failure message generated by SQL Agent.

Figure 14: Window Event Log Error


28

Chapter 3: Troubleshooting


The message in the Event Viewer can give you sufficient information to investigate further.

To investigate the example above:

1. Open a query window and select from the dbo.Log table with the following query statement.

Figure 15: Troubleshooting an Error 1 of 3

2. After the query completes, scroll down to the last row. In this example, the job failed inthe “CallTypeInterval” load.


3. For this example, you can run the LoadArchiver for CallTypeIntervals and look for theerror message:


The error in this example shows that the Archiver_FGIndex filegroup is too small.

4. To resolve this, increase the “Archiver_FGIndex” filegroup size for the “archiver” database:

– Right-click the “archiver” database and select Properties.


29



– Scroll down to the “Files” selection and double-click to view the current filegroupsizes

– Locate the two Archiver_FGIndex filegroups and change their sizes. Then click OK.

– Exit and reopen to make sure the changes took effect. If the ALTER times out, youmight need to change each file individually.

– Re-run LoadArchiver for the CallTypeIntervals to make sure the problem has beenremedied.

ICM 7.2

To run the Archiver with Unified ICM/CCE/CCH Version 7.2:

1. Run the Installation on the Archiver server.

2. Run the config tool on the Archiver server.

3. Navigate to%CUIS_HOME%\Cisco\CUIS\CuisSqlScripts\Archiver\ICM\Archiver_ICM_v75.sql.

4. Open this file in a text editor.

5. Locate this section of the file:

USE [archiver] GO DECLARE @SQL nvarchar(max), @Version nvarchar(4) SET@Version = '7.5'

6. Change SET @Version = '7.5' to SET @Version = '7.2'

7. Save and close.

8. Run Archiver Initial Load.

NOLOCK Syntax

Use this syntax to correct the rows (to add NOLOCK syntax) in the archiver.dbo.t_ConnectionJobtable:

update t SET SourceTableName = SourceTableName + ' (NOLOCK)' from archiver.dbo.t_ConnectionJob t where RIGHT(SourceTableName,1) = ']'

update t SET SourceTableName = REPLACE(SourceTableName, '] a', '] (NOLOCK) a') from archiver.dbo.t_ConnectionJob t where CHARINDEX('] a',SourceTableName) > 0


30



update t SET SourceTableName = REPLACE(SourceTableName, ']) b', '] (NOLOCK)) b') from archiver.dbo.t_ConnectionJob t where CHARINDEX(']) b',SourceTableName) > 0

To remove the NOLOCK syntax:

update t SET SourceTableName = REPLACE(SourceTableName, ' (NOLOCK)','') from archiver.dbo.t_ConnectionJob t where CHARINDEX(' (NOLOCK)',SourceTableName) > 0

Orphans in the Archiver Environment

Orphans may occur if the jobs fails during load between the insertion into the parent intervaltable and the child interval table.

Typically, if the LastDbDateTime is not updated, the job will repull the same data in the nextpull and will insert to the parent interval table.

If for some reason it is unable to update the LastDbDateTime, there could be rows in the parentinterval table with no corresponding rows in the child interval table.

In this situation the best thing to do is to NULL the LastDbDateTime with or without the Orphanremovals. The orphans should be cleaned up the next time the job runs.

Reporting on Interval Data

When reporting off of interval data in the Archiver database, remember to include IntervalID= 'D', in your WHERE clause, to report only on daily records.

Note: The Interval ID field is for Cisco use only.

Run Time

To determine how long runs are taking, check the SQL Server Job history.

For more detailed information about the run time of the steps involved in the job, query thet_Log table in the Archiver database.


31




32



The Archiver SchemaThere are three Archiver databases.

• The Archiver database, which holds two kinds of tables. (These tables are not distinguishedin SQL Server but are documented in this guide as two categories, as they store two differentkinds of data.)

They are:

– The Archiver Management Tables (page 35), which store tables that manage the behaviorof the Archiver, such as t_ConnectionJob, t_Log, t_TimeZone, and t_Version.

– The Archiver Common Tables (page 46), which are parent tables for the Unified ICMdata.

• The Archiver_data database.

The Archiver_Data database stores:

– The Archiver_Data tables of ICM extended data (page 67). These are child tables for theICM data.

– Views (page 100)

There is a View for the join of each Archiver Common (parent) table with its correspondingArchiver_Data database (child) ICM extended table. The Views are used to populate theUnified IC reports.

• The Archiver_Custom database.

The Archiver_Custom database (page 102), an initially empty database that can store datafrom an external data source.

This chapter contains the following topics:


33

Chapter 4

• Archiver Database PDM, page 34• Archiver_Data PDM, page 35• Archiver Database: Management Tables, page 35• Archiver Database: Common (Parent) Tables for Unified ICM Data, page 46• The Archiver_Data Database: Child Tables For Unified ICM Extended Data, page 67• Archiver_Data Database Views, page 100• The Archiver_Custom Database, page 102

Archiver Database PDM

Figure 18: Archiver Database PDM


34

Chapter 4: The Archiver Schema

Archiver Database PDM

Archiver_Data PDM

Figure 19: Archiver_Data Database PDM

Archiver Database: Management Tables

The Archiver Management Tables store generic configuration and base data.

Management Tables are:

• t_Connection (page 36)

• t_ConnectionJob (page 37)

• t_Lock (page 40)

• t_Log (page 41)


35


Archiver_Data PDM

• t_Metadata (page 42)

• t_Parameter (page 43)

• t_SourceType (page 43)

• t_TimeZone (page 44)

• t_Version (page 45)

archiver.t_Connection

This table contains information about a specific connection, which may contain severalSourceTypes. If it is a Linked Server, please note that the ServerName column must match anexisting Linked Server if the connection requires the use of an OpenQuery statement duringSQL generation (UseOpenQuery=True on the ConnectionJob table).

Table 1: archiver.t_Connection Table

DescriptionIndexesNullSizeColumn

The state (Active Flag) of theconnection: True | False.

FalsebitActive

Primary Key to table.PK_ConnectionFalseuniqueidentifierArchiverID

DateTime of row's lastmodification.

FalsedatetimeChangeStamp

Soft deletion flag (Y/N).Falsenchar(2)Deleted

Unique identifier (numeric).UI_Connection_IDFalsetinyintID

UI_Connection

The IP address of theconnection (informationalonly).

Truenvarchar(64)IP

The location of theconnection (informationalonly).

Truenvarchar(64)Location

The logon to the linkedserver referenced by the

Truenvarchar(64)Logon

connection (informationalonly).

Description (informationalonly).

UI_Connection_NameFalsenvarchar(128)Name

The password to the linkedserver referenced by the

Truenvarchar(64)Password

connection (informationalonly).


36




The linked server name thatwill be used in the dynamicsql generation.

Truenvarchar(64)ServerName

Foreign key to theSourceType table.

XI_Connection_SourceType

UI_Connection

FalseuniqueidentifierSourceTypeArchiverID

Foreign key to the TimeZonetable.

XI_Connection_TimeZoneFalseuniqueidentifierTimeZoneArchiverID

archiver.t_ConnectionJob

This table contains information about each process that is to occur and the order in which it isto be executed. This table is the heart of the ETL control data and Job Management for theArchiver.

Each row contains data that dynamically creates the stored procedure name to be called todynamically create blocks of SQL to perform the ETL or summarization processes on thereferenced source table.

See also NOLOCK Syntax (page 30).

Table 2: archiver.t_ConnectionJob Table


Active Flag (True/False). True= this job should be run.

FalsebitActive

Primary Key to table.PK_ConnectionJobFalseuniqueidentifierArchiverID



Flag to override the t_ParameterCleanupOrphans setting.

TruebitCleanupOrphans

Foreign key to the Connectiontable.

FalseuniqueidentifierConnectionArchiverID

Database to run the storedprocedure from viaxp_LoadArchiver execution.

Truenvarchar(510)DataBaseName

Date format of the connection(chrdat=SQL [yyyymmdd

Truenvarchar(30)DateFormat

hh:mm:ss],oradat=Oracle dateprocessing, intdat=Informixdate processing)


Description of Job referencedby this row.

Truenvarchar(510)Description


37




Foreign key to the Connectiontable.

TrueuniqueidentifierDestinationConnectionArchiverID

Name of table that temporarilystores the data pulled from thesource system.

Truenvarchar(510)DestinationTableName

Earliest date to start pull of datefrom, only valid when

TruesmalldatetimeEarliestDate

LastDbDateTime column isNULL.

ID of the Interval (30=half hour,D=Daily,

UI_ConnectionJobTruenvarchar(8)Interval

NULL=Parent/Config) to pull,used in dynamic generation ofSQL during xp_LoadArchiverexecution.

Last time data was receivedfrom the HDS.

TruedatetimeLastDataDateTime

Last DateTime processed fromsource system.

TruedatetimeLastDbDateTime

Last DateTime the job wasexecuted.

TruedatetimeLastRun

Amount of LockWaitIntervalsto wait before checking statusof the Lock table.

TruesmallintLockWaitAmount

Interval(mi=minute,hh=hour,dd=day,

Truenvarchar(8)LockWaitInterval

etc) used to determine how longto wait before checking statusof the Lock table.

Max amount ofLockWaitIntervals to waitbefore expiring the Lock.

TrueintLockWaitMax

Flag to determine whether toskip job (True) or process

TruebitLockWaitSkip

(False) job after Lock hasexpired.

Amount of LookBackIntervalsto use when determining the left

TruesmallintLookBackAmount

outer range of the next pullfrom the source system.


Truenvarchar(8)LookBackInterval

etc) used to determine howmany intervals to look backwhen determining the left outer


38




range of the next pull from thesource system.

Order of the execution of therows in the table viaxp_LoadArchiver execution.

TruetinyintOrder

Root name of stored procedure(Agent, Service, SkillGroup,

UI_ConnectionJobFalsenvarchar(128)Procedure

etc) used during dynamic SQLgeneration viaxp_LoadArchiver execution.

Amount of days to keep byinterval and table referenced bythis row.

TruesmallintRetentionDays

Name of table on the sourcesystem to pull data from, used

Falsenvarchar(4000)SourceTableName

in dynamic SQL generationduring xp_LoadArchiverexecution.

Optional SQL statement tooverride dynamic SQL

Truenvarchar(510)Statement

generation for pull of data fromsource system.

Amount of ThrottleIntervals touse when determining the right

TruesmallintThrottleAmount

outer range of the next pullfrom the source system.


Truenvarchar(8)ThrottleInterval

etc) used to determinehowmany intervals of data topull for the right outer range ofthe next pull from the sourcesystem.

Type of stored procedure(Interval, Parent, Custom) used

UI_ConnectionJobFalsenvarchar(128)Type

during dynamic SQL generationvia xp_LoadArchiver execution.

Flag (True/False) to determinewhether OPENQUERY syntax

Truenvarchar(10)UseOpenQuery

needs to be used duringdynamicSQL generation viaxp_LoadArchiver execution.

Where clause used in thedynamic SQL generation viaxp_LoadArchiver execution.

Truenvarchar(1000)WhereClause


39



archiver.t_Lock

This table contains information about the job and its lock properties that is executing on aspecific thread. During xp_LoadArchiver execution, this table is checked just prior to theexecution of a stored procedure to see if another process has launched a similar ETL processagainst the same tables. If so, the job will wait the LockWaitMax intervals before proceeding.If the LockWaitSkip = True, it will bypass the execution of the stored procedure; if False, itwill execute it.

Table 3: archiver.t_Lock Table


Primary Key to table.PK_LockFalseuniqueidentifierArchiverID

Interval of the job that is beinglocked loaded duringxp_LoadArchiver execution.

Truenvarchar(8)JobInterval

Root name of the of the job that isbeing locked loaded duringxp_LoadArchiver execution.

Falsenvarchar(128)JobProcedure

Type of the of the job that is beinglocked loaded duringxp_LoadArchiver execution.

Truenvarchar(128)JobType

DateTime when the lock row waswritten.

FalsedatetimeLockDateTime

Uniqueidentifier of the Job fromsysjobs which is being referenced bythis lock.

TrueuniqueidentifierLockJobID

DateTime from sysprocesses whenthe job logged in.

TruedatetimeLockLogin

StepID of the Job from sysjobs whichis being referenced by this lock.

TruesmallintLockStepID

Amount of WaitIntervals to waitbefore checking status of the Lock

FalsesmallintWaitAmount

table loaded during xp_LoadArchiverexecution net of overrides.

Interval(mi=minute,hh=hour,dd=day, etc)

Falsenvarchar(8)WaitInterval

used to determine how long to waitbefore checking status of the Locktable loaded during xp_LoadArchiverexecution net of overrides.

Max amount of WaitIntervals to waitbefore expiring the Lock loaded

FalseintWaitMax

during xp_LoadArchiver executionnet of overrides.


40




Flag to determine whether to skip job(True) or process (False) job after

FalsebitWaitSkip

Lock has expired loaded duringxp_LoadArchiver execution net ofoverrides.

archiver.t_Log

This table contains information by event for each job that is run, such as how many rows wereloaded and how long the job steps took to execute. These log entries may give insight to specificproblems in case of a failure or to areas of improvement for the processing windows. It is agood idea to review the log periodically to ensure efficiencies.

Table 4: archiver.t_Log Table


Primary Key to table.PK_LogFalseuniqueidentifierArchiverID

Foreign key to the ConnectionJobtable.

TrueuniqueidentifierConnectionJobArchiverID

DateTime when log row waswritten.

FalsedatetimeLogDateTime

ID of job pulled from sysjobhistorytable (used for grouping of rows)first run will be NULL.

TruebigintLogID

Uniqueidentifier of the Job fromsysjobs which is being referencedby this log event.

TrueuniqueidentifierLogJobID

DateTime from sysprocesses whenthe job logged in.

TruedatetimeLogLogin

Records affected by the eferencedlog event.

TruebigintLogRecordCount

Seconds took by the referenced logevent.

TruebigintLogSeconds

StepID of the Job from sysjobswhich is being referenced by thislog event.

TruesmallintLogStepID

Table being accessed during thislog event.

Truenvarchar(510)LogTableName

Description of log event.Truenvarchar(510)LogText


41



archiver.t_Metadata

All configuration, column selection and properties for dynamic SQL generation is done throughthe t_Metadata table. This table contains information about each ETL-ed table,column-by-column. It maps the source columns to the archiver target table columns.

This table controls the xp_LoadArchiver dynamic SQL generation and should not be modifiedunless you are confident the updates will not adversely affect the process.

The most benign modification to make is to the True/False setting of the Non-Zero column.This will create a qualification during loading that will test the columns (logical OR condition)for a non-zero value to exclude unwanted rows.

The second most benign modification to existing Metadata rows is the NULL-ing of theSourceColumnName value. This will exclude the column from processing.

If you remove (or null) the columnname in the t_Metadata table, then it is imperative that thereferenced column in the referenced table is NULLABLE or removed, otherwise during loadingyou will get a SQL error that the column requires a value.

Table 5: archiver.t_Metadata Table


Aggregation (if any -SUM,MAX,AVG, etc.) to be used

Truenvarchar(20)AggregationVerb

on this column during thesummarization of the table beingreferenced by this Metadata row.

Positional order of the column inthe table being referenced by thisMetadata row.

PK_MetadataFalsetinyintArchiverColumnID

Name of the column beingreferenced by this Metadata row.

Falsenvarchar(510)ArchiverColumnName

Name of the table being referencedby this Metadata row.

PK_MetadataFalsenvarchar(510)ArchiverTableName

Flag (True/False) to determinewhether column is part of the uniquekey.

TruebitKeyColumn

Flag (True/False) to determinewhether column should participate

TruebitNonZero

in the non-zero qualification for rowexclusion.

Name of the column in the sourcetable being cross-referenced by thisMetadata row.

Truenvarchar(510)SourceColumnName


42




Name of the source table beingcross-referenced by this Metadatarow.

Truenvarchar(510)SourceTableName

Foreign key to the SourceTypetable.

PK_MetadataFalseuniqueidentifierSourceTypeArchiverID

archiver.t_Parameter

This table contains system settings for certain parameters that are used during processing. Theycan be overridden by values in the ConnectionJob table, or overridden at run-time on thexp_LoadArchiver execution statement.

Table 6: archiver.t_ParameterTable


Flag (True/False) value assignedto the Parameter item.

TruebitBooleanValue

Item referencing a systemparameter used inxp_LoadArchiver processing.

PK_ParameterFalsenvarchar(100)Item

Numeric value assigned to theParameter item (whereapplicable).

TruefloatNumericValue

Text value assigned to theParameter item (whereapplicable).

Truenvarchar(-1)TextValue

archiver.t_SourceType

This table contains information about the schema that is in use on the Linked Server. TheTableSuffix column (or if NULL the concatenation of the Vendor and Version columns) arenecessary for the xp_LoadArchiver SQL generation to determine which stored procedures torun, and what Archiver tables to ultimately load into.

The Archiver also stores the SourceType value in the Archiver Config and Parent Interval tables,so you can easily know which rows came from which SourceType.

Table 7: archiver.t_SourceType Table


Primary Key to table.PK_SourceTypeFalseuniqueidentifierArchiverID




Unique identifier (numeric).UI_SourceType_IDFalsetinyintID


43




DescriptionUI_SourceType_NameFalsenvarchar(128)Name

Name of the product beingreferenced by theSourceType row.

Truenvarchar(64)Product

Suffix of the product beingreferenced by the

Truenvarchar(64)TableSuffix

SourceType row for dynamicSQL generation duringxp_LoadArchiverprocessing.

Vendor of the product beingreferenced by the

Falsenvarchar(64)Vendor

SourceType row for dynamicSQL generation (whenSuffix is NULL) duringxp_LoadArchiverprocessing.

Version of the product beingreferenced by the

Truenvarchar(64)Version

SourceType row for dynamicSQL generation (whenSuffix is NULL) duringxp_LoadArchiverprocessing.

archiver.t_TimeZone

This table contains the TimeZone mapping loaded from Windows (WMI). When a timezone'sproperties change, this table must be updated as to the month, week, day and time in order toensure proper UTC translation.

Table 8: archiver.t_TimeZone Table


Primary Key to table.PK_TimeZoneFalseuniqueidentifierArchiverID



Daylight Savings Time Offset(minutes from GMT) pulledfrom Windows WMI.

FalsesmallintDaylightBiasOffset

Day Daylight Savings Timestarts - pulled from WindowsWMI.

FalsesmallintDaylightDateDay

Week Daylight Savings Timestarts - pulled from WindowsWMI.

FalsesmallintDaylightDateDayOfWeek


44




Hour of the day DaylightSavings Time starts - pulledfrom Windows WMI.

FalsesmallintDaylightDateHour

Minute of the day DaylightSavings Time starts - pulledfrom Windows WMI.

FalsesmallintDaylightDateMinute

Month of the year DaylightSavings Time starts - pulledfrom Windows WMI.

FalsesmallintDaylightDateMonth

Name of Daylight SavingsTimezone - pulled fromWindows WMI.

Truenvarchar(510)DaylightZoneName


Offset (minutes from GMT)pulled from Windows WMI.

FalsesmallintGMTOffset

Unique identifier (numeric).UI_TimeZone_IDFalsetinyintID

DescriptionUI_TimeZone_NameFalsenvarchar(128)Name

Standard Time Offset(minutes from GMT) pulledfrom Windows WMI.

FalsesmallintStandardBiasOffset

Day Standard Time starts -pulled from Windows WMI.

FalsesmallintStandardDateDay

Week Standard Time starts -pulled from Windows WMI.

FalsesmallintStandardDateDayOfWeek

Hour of the day StandardTime starts - pulled fromWindows WMI.

FalsesmallintStandardDateHour

Minute of the day StandardTime starts - pulled fromWindows WMI.

FalsesmallintStandardDateMinute

Month of the year StandardTime starts - pulled fromWindows WMI.

FalsesmallintStandardDateMonth

Name of Standard Timezone- pulled from Windows WMI.

Truenvarchar(510)StandardZoneName

archiver.t_Version

This table contains information about the version of Archiver that is currently installed.

Table 9: archiver.t_Version Table


Primary Key to table.PK_VersionFalseuniqueidentifierArchiverID


45




Major Version number of theArchiver product.

Falsenvarchar(64)MajorVersionNumber

Minor Version number of theArchiver product.

Falsenvarchar(64)MinorVersionNumber

Name of the Archiver product.Falsenvarchar(510)Product

DateTime Archiver productwas loaded.

FalsedatetimeUpdateDateTime

Archiver Database: Common (Parent) Tables for Unified ICM Data

archiver.t_Agent

This table contains the cross-SourceType generic IDs and Names and Archiver foreign keyrelationships for the agents in the Archiver_data.t_icmAgent (page 67) table.

Table 10: archiver.t_Agent Table


Primary Key to table.PK_AgentFalseuniqueidentifierArchiverID



Soft deletion flag(Y/N).

Falsenchar(2)Deleted

Unique identifier(numeric).

UI_AgentFalseintID

DescriptionTruenvarchar(128)Name

Unique identifier(char).

Falsenvarchar(32)Number

Foreign key to the Sitetable.

XI_Agent_Site

UI_Agent

FalseuniqueidentifierSiteArchiverID

archiver.t_AgentInterval

This table contains the cross-SourceType generic IDs and Names and Archiver foreign keyrelationships for Archiver_data.t_icmAgentIntervals (page 67) table.

Table 11: archiver.t_AgentInterval Table


Foreign key to theAgent table.

UI_AgentIntervalFalseuniqueidentifierAgentArchiverID


46




Primary Key to table.PK_AgentIntervalFalseuniqueidentifierArchiverID





ID of the Interval(30=half hour,D=Daily, etc).

XI_AgentInterval_IntervalID

UI_AgentInterval

Falsenvarchar(8)IntervalID

DateTime of theInterval.

XI_AgentInterval_RowDateTime

UI_AgentInterval

FalsedatetimeRowDateTime


XI_AgentInterval_SourceType

UI_AgentInterval


archiver.t_AgentSkillGroupInterval

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor archiver_data.t_AgentSkillGroupInterval_ICM (page 68) table.

Table 12: archiver.t_AgentSkillGroupInterval Table



UI_AgentSkillGroupIntervalFalseuniqueidentifierAgentArchiverID

Primary Key to table.PK_AgentSkillGroupIntervalFalseuniqueidentifierArchiverID






XI_AgentSkillGroupInterval_IntervalID

UI_AgentSkillGroupInterval



XI_AgentSkillGroupInterval_RowDateTime



Foreign key to theSkillGroup table.

UI_AgentSkillGroupIntervalFalseuniqueidentifierSkillGroupArchiverID


XI_AgentSkillGroupInterval_SourceType




47



archiver.t_AgentTeam

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor the archiver_data.t_AgentTeam_ICM (page 71) table.

Table 13: archiver.t_AgentTeam Table


Primary Key to table.PK_AgentTeamFalseuniqueidentifierArchiverID






UI_AgentTeamFalseintID





XI_AgentTeam_Site

UI_AgentTeam


archiver.t_AgentTeamMember

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor team members in the archiver_data.t_AgentTeamMember_ICM (page 72) table.

Table 14: archiver.t_AgentTeamMember Table



XI_AgentTeamMember_Agent

UI_AgentTeamMember

FalseuniqueidentifierAgentArchiverID

Foreign key to theAgentTeam table.

XI_AgentTeamMember_AgentTeam

UI_AgentTeamMember

FalseuniqueidentifierAgentTeamArchiverID

Primary Key to table.PK_AgentTeamMemberFalseuniqueidentifierArchiverID





48



archiver.t_AgentTeamSupervisor

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor AgentTeamSupervisors in the archiver_data.t_AgentTeamSupervisor_ICM (page 72) table.

Table 15: archiver.t_AgentTeamSupervisor Table




Foreign key to theAgentTeam table.

FalseuniqueidentifierAgentTeamArchiverID

Primary Key to table.PK_AgentTeamSupervisorFalseuniqueidentifierArchiverID





archiver.t_BucketInterval

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor BucketIntervals. This table is joined with t_BucketInterval_ICM (page 72) to create a view.

Table 16: archiver.t_BucketInterval Table


Primary Key to table.PK_BucketIntervalFalseuniqueidentifierArchiverID



Foreign key to theConnection table.

XI_BucketInterval_Connection

UI_BucketInterval





UI_BucketIntervalFalseintID




archiver.t_BusinessEntity

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor BusinessEntitys. This table is joined t_BusinessEntity_ICM (page 73) to create a view.


49



Table 17: archiver.t_BusinessEntity Table


Primary Key to table.PK_BusinessEntityFalseuniqueidentifierArchiverID




XI_BusinessEntity_Connection

UI_BusinessEntity





UI_BusinessEntityFalseintID




archiver.t_CallType

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor CallTypes. This table is joined t_CallType_ICM (page 73) to create a view.

Table 18: archiver.t_CallType Table


Primary Key to table.PK_CallTypeFalseuniqueidentifierArchiverID




XI_CallType_Connection

UI_CallType





UI_CallTypeFalseintID




archiver.t_CallTypeInterval

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor CallTypeIntervals. This table is joined with t_CallTypeInterval_ICM (page 74) to create aview.


50



Table 19: archiver.t_CallTypeInterval Table


Primary Key to table.PK_CallTypeIntervalFalseuniqueidentifierArchiverID

Foreign key to theCallType table.

UI_CallTypeIntervalFalseuniqueidentifierCallTypeArchiverID






XI_CallTypeInterval_IntervalID

UI_CallTypeInterval



XI_CallTypeInterval_RowDateTime

UI_CallTypeInterval



XI_CallTypeInterval_SourceType

UI_CallTypeInterval


archiver.t_Campaign

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor Campaigns. This table is joined with t_Campaign_ICM (page 76) to create a view.

Table 20: archiver.t_Campaign Table


Primary Key to table.PK_CampaignFalseuniqueidentifierArchiverID




XI_Campaign_Connection

UI_Campaign





UI_CampaignFalseintID





51



archiver.t_CampaignQueryRule

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor CampaignQueryRules. This table is joined with t_CampaignQueryRule_ICM (page 78) tocreate a view.

Table 21: archiver.t_CampaignQueryRule Table


Primary Key to table.PK_CampaignQueryRuleFalseuniqueidentifierArchiverID

Foreign key to theCampaign table.

XI_CampaignQueryRule_Campaign

UI_CampaignQueryRule

FalseuniqueidentifierCampaignArchiverID






UI_CampaignQueryRuleFalseintID




archiver.t_CampaignSkillGroup

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor CampaignSkillGroups. This table is joined with t_CampaignSkillGroup_ICM (page 79) tocreate a view.

Table 22: archiver.t_CampaignSkillGroup Table


Primary Key to table.PK_CampaignSkillGroupFalseuniqueidentifierArchiverID

Foreign key to theCampaign table.

FalseuniqueidentifierCampaignArchiverID






FalseuniqueidentifierSkillGroupArchiverID


52



archiver.t_Dialer

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor Dialers. This table is joined with t_Dialer_ICM (page 80) to create a view.

Table 23: archiver.t_Dialer Table


Primary Key to table.PK_DialerFalseuniqueidentifierArchiverID




XI_Dialer_Connection

UI_Dialer





UI_DialerFalseintID




archiver.t_DialerPortMap

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor DialerPortMaps. This table is joined with t_DialerPortMap_ICM (page 81) to create a view.

Table 24: archiver.t_DialerPortMap Table


Primary Key to table.PK_DialerPortMapFalseuniqueidentifierArchiverID





Foreign key to theDialer table.

XI_DialerPortMap_Dialer

UI_DialerPortMap

FalseuniqueidentifierDialerArchiverID


UI_DialerPortMapFalseintID





53



archiver.t_EnterpriseService

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor EnterpriseServices. This table is joined with t_EnterpriseService_ICM (page 82) to createa view.

Table 25: archiver.t_EnterpriseService Table


Primary Key to table.PK_EnterpriseServiceFalseuniqueidentifierArchiverID

Foreign key to theBusinessEntity table.

XI_EnterpriseService_BusinessEntity

FalseuniqueidentifierBusinessEntityArchiverID

UI_EnterpriseService






UI_EnterpriseServiceFalseintID


Unique identifier (char).Falsenvarchar(20)Number

archiver.t_EnterpriseServiceMember

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor EnterpriseServiceMembers. This table is joined with t_EnterpriseServiceMember_ICM(page 82) to create a view.

Table 26: archiver.t_EnterpriseServiceMember Table


Primary Key to table.PK_EnterpriseServiceMemberFalseuniqueidentifierArchiverID




Foreign key to theEnterpriseService table.

FalseuniqueidentifierEnterpriseServiceArchiverID

Foreign key to theService table.

FalseuniqueidentifierServiceArchiverID


54



archiver.t_EnterpriseSkillGroup

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor EnterpriseSkillGroups. This table is joined with t_EnterpriseSkillGroup_ICM (page 83) tocreate a view.

Table 27: archiver.t_EnterpriseSkillGroup Table


Primary Key to table.PK_EnterpriseSkillGroupFalseuniqueidentifierArchiverID

Foreign key to theBusinessEntity table.

XI_EnterpriseSkillGroup_BusinessEntity

FalseuniqueidentifierBusinessEntityArchiverID

UI_EnterpriseSkillGroup





UI_EnterpriseSkillGroupFalseintID



archiver.t_EnterpriseSkillGroupMember

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor EnterpriseSkillGroupMembers. This table is joined with t_EnterpriseSkillGroupMember_ICM (page 83) to create a view.

Table 28: archiver.t_EnterpriseSkillGroupMember Table


Primary Key to table.PK_EnterpriseSkillGroupMemberFalseuniqueidentifierArchiverID




Foreign key to theEnterpriseSkillGrouptable.

FalseuniqueidentifierEnterpriseSkillGroupArchiverID




55



archiver.t_ExpandedCallVariable

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor ExpandedCallVariables. This table is joined with t_ExpandedCallVariable_ICM (page 83)to create a view.

Table 29: archiver.t_ExpandedCallVariable Table


Primary Key to table.PK_ExpandedCallVariableFalseuniqueidentifierArchiverID




XI_ExpandedCallVariable_Connection


UI_ExpandedCallVariable




UI_ExpandedCallVariableFalseintID




archiver.t_ICRGlobal

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor ICRGlobals. This table is joined with t_ICRGlobal_ICM (page 84) to create a view.

Table 30: archiver.t_ICRGlobal Table


Primary Key to table.PK_ICRGlobalFalseuniqueidentifierArchiverID








FalseintID





56



archiver.t_LogicalInterfaceController

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor LogicalInterfaceControllers. This table is joined with t_LogicalInterfaceController_ICM(page 85) to create a view.

Table 31: archiver.t_LogicalInterfaceController Table


Primary Key to table.PK_LogicalInterfaceControllerFalseuniqueidentifierArchiverID




XI_LogicalInterfaceController_Connection


UI_LogicalInterfaceController



UI_LogicalInterfaceControllerFalseintID



archiver.t_MediaClass

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor MediaClasss. This table is joined with t_MediaClass_ICM (page 86) to create a view.

Table 32: archiver.t_MediaClass Table


Primary Key to table.PK_MediaClassFalseuniqueidentifierArchiverID




XI_MediaClass_Connection

UI_MediaClass





UI_MediaClassFalseintID





57



archiver.t_MediaRoutingDomain

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor MediaRoutingDomains. This table is joined with t_MediaRoutingDomain_ICM (page 86)to create a view.

Table 33: archiver.t_MediaRoutingDomain Table


Primary Key to table.PK_MediaRoutingDomainFalseuniqueidentifierArchiverID




XI_MediaRoutingDomain

_Connection


UI_MediaRoutingDomain




UI_MediaRoutingDomainFalseintID




archiver.t_Person

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor Persons. This table is joined with t.Person_ICM (page 87) to create a view.

Table 34: archiver.t_Person Table


Primary Key to table.PK_PersonFalseuniqueidentifierArchiverID




XI_Person_Connection

UI_Person





UI_PersonFalseintID



58






archiver.t_QueryRule

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor QueryRules. This table is joined with t_QueryRule_ICM (page 87) to create a view.

Table 35: archiver.t_QueryRule Table


Primary Key to table.PK_QueryRuleFalseuniqueidentifierArchiverID




XI_QueryRule_Connection

UI_QueryRule





UI_QueryRuleFalseintID




archiver.t_ReasonCode

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor ReasonCodes. This table is joined with t_ReasonCode_ICM (page 88) to create a view.

Table 36: archiver.t_ReasonCode Table


Primary Key to table.PK_ReasonCodeFalseuniqueidentifierArchiverID




XI_ReasonCode_Connection

UI_ReasonCode





UI_ReasonCodeFalseintID



59






archiver.t_Route

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor Routes. This table is joined with t_Route_ICM (page 88) to create a view.

Table 37: archiver.t_Route Table


Primary Key to table.PK_RouteFalseuniqueidentifierArchiverID




XI_Route_Connection

UI_Route





UI_RouteFalseintID




archiver.t_RoutingClient

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor RoutingClients. This table is joined with t_RoutingClient_ICM (page 89) to create a view.

Table 38: archiver.t_RoutingClient Table


Primary Key to table.PK_RoutingClientFalseuniqueidentifierArchiverID






UI_RoutingClientFalseintID

Foreign key to theLogicalInterfaceControllertable.

XI_RoutingClient_LogicalInterfaceController

UI_RoutingClient

FalseuniqueidentifierLogicalInterfaceControllerArchiverID


60






archiver.t_Service

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor Services. This table is joined with t_Service_ICM (page 89) to create a view.

Table 39: archiver.t_Service Table


Primary Key to table.PK_ServiceFalseuniqueidentifierArchiverID






UI_ServiceFalseintID

DescriptionFalsenvarchar(128)Name




UI_Service,

IX_Service_Site


archiver.t_ServiceInterval

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor ServiceIntervals. This table is joined with t_ServiceInterval_ICM (page 90) to create a view.

Table 40: archiver.t_ServiceInterval Table


Primary Key to table.PK_ServiceIntervalFalseuniqueidentifierArchiverID






XI_ServiceInterval_IntervalID

UI_ServiceInterval



XI_ServiceInterval_RowDateTime,



61




UI_ServiceInterval


UI_ServiceIntervalFalseuniqueidentifierServiceArchiverID


XI_ServiceInterval_SourceType

UI_ServiceInterval


archiver.t_ServiceLevelThreshold

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor ServiceLevelThresholds. This table is joined with t_ServiceLevelThreshold_ICM (page 92)to create a view.

Table 41: archiver.t_ServiceLevelThreshold Table


Primary Key to table.PK_ServiceLevelThresholdFalseuniqueidentifierArchiverID






UI_ServiceLevelThresholdFalseintID





XI_ServiceLevelThreshold_Site

UI_ServiceLevelThreshold


archiver.t_ServiceMember

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor ServiceMembers. This table is joined with t_ServiceMember_ICM (page 93) to create aview.

Table 42: archiver.t_ServiceMember Table


Primary Key to table.PK_ServiceMemberFalseuniqueidentifierArchiverID






62





XI_ServiceMember_Service

UI_ServiceMember

FalseuniqueidentifierServiceArchiverID


XI_ServiceMember_SkillGroup

UI_ServiceMember


archiver.t_Site

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor Sites. This table is joined with t_Site.ICM (page 93) to create a view.

Table 43: archiver.t_Site Table


Primary Key to table.PK_SiteFalseuniqueidentifierArchiverID




XI_Site_Connection

UI_Site





UI_SiteFalseintID




Foreign key to theTimeZone table.

XI_Site_TimeZoneFalseuniqueidentifierTimeZoneArchiverID

archiver.t_SkillGroup

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor SkillGroups. This table is joined with t_SkillGroup_ICM (page 94) to create a view.

Table 44: archiver.t_SkillGroup Table


Primary Key to table.PK_SkillGroupFalseuniqueidentifierArchiverID






63





UI_SkillGroupFalseintID





UI_SkillGroup,

IX_SkillGroup_Site


archiver.t_SkillGroupInterval

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor SkillGroupIntervals. This table is joined with t_SkillGroupInterval_ICM (page 95) to createa view.

Table 45: archiver.t_SkillGroupInterval Table


Primary Key to table.PK_SkillGroupIntervalFalseuniqueidentifierArchiverID






XI_SkillGroupInterval_IntervalID

UI_SkillGroupInterval



XI_SkillGroupInterval_RowDateTime




UI_SkillGroupIntervalFalseuniqueidentifierSkillGroupArchiverID


XI_SkillGroupInterval_SourceType



archiver.t_SkillGroupMember

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor SkillGroupMembers. This table is joined with t_SkillGroupMember_ICM (page 98) tocreate a view.


64



Table 46: archiver.t_SkillGroupMember Table



XI_SkillGroupMember_Agent

UI_SkillGroupMember


Primary Key to table.PK_SkillGroupMemberFalseuniqueidentifierArchiverID






XI_SkillGroupMember_SkillGroup

UI_SkillGroupMember


archiver.t_Trunk

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor Trunks. This table is joined with t_Trunk_ICM (page 98) to create a view.

Table 47: archiver.t_Trunk Table


Primary Key to table.PK_TrunkFalseuniqueidentifierArchiverID






UI_TrunkFalseintID




Foreign key to theTrunkGroup table.

UI_TrunkFalseuniqueidentifierTrunkGroupArchiverID

archiver.t_TrunkGroup

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor TrunkGroups. This table is joined with t_TrunkGroup_ICM (page 99) to create a view.

Table 48: archiver.t_TrunkGroup Table


Primary Key to table.PK_TrunkGroupFalseuniqueidentifierArchiverID


65









UI_TrunkGroupFalseintID





XI_TrunkGroup_Site

UI_TrunkGroup


archiver.t_TrunkGroupInterval

Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationshipsfor TrunkGroupIntervals. This table is joined with t_TrunkGroupInterval_ICM (page 99) tocreate a view.

Table 49: archiver.t_TrunkGroupInterval Table


Primary Key to table.PK_TrunkGroupIntervalFalseuniqueidentifierArchiverID






XI_TrunkGroupInterval_IntervalID

UI_TrunkGroupInterval



XI_TrunkGroupInterval_RowDateTime


UI_TrunkGroup Interval


XI_TrunkGroupInterval_SourceType


UI_TrunkGroupInterval

Foreign key to theTrunkGroup table.

UI_TrunkGroupIntervalFalseuniqueidentifierTrunkGroupArchiverID


66



The Archiver_Data Database: Child Tables For Unified ICM Extended Data

archiver_data.t_Agent_ICM

This table is joined with the archiver.t_Agent Table (page 46) to create a view.

Table 50: archiver_data.t_Agent_ICM Table

IndexesNullSizeColumn

PK_Agent_ICMFalseuniqueidentifierAgentArchiverID

PK_Agent_ICMFalsedatetimeAgentChangeStamp

TrueintAgentDeskSettingsID

Falsenchar(2)AgentStateTrace

FalseintChangeStamp

Truenvarchar(510)ConfigParam



Falsenvarchar(64)EnterpriseName

FalsesmallintPeripheralID

Truenvarchar(64)PeripheralName

Falsenvarchar(64)PeripheralNumber

FalseintPersonID

TrueintScheduleID

FalseintSkillTargetID

Falsenchar(2)SupervisorAgent

Falsenchar(2)TemporaryAgent

Falsenchar(2)UserDeletable

archiver_data.t_AgentInterval_ICM

This table is built from the Unified ICM Agent_Half_Hour table. It is joined with thearchiver.t_AgentInterval Table (page 46) to create a view.

Table 51: archiver_data.t_AgentInterval_ICM Table


XI_AgentInterval_ICM,FalseuniqueidentifierAgentIntervalArchiverID

PK_AgentInterval_ICM

FalseuniqueidentifierArchiverID


67




TruefloatAvailableInMRDTime

TruefloatAvailTime

PK_AgentInterval_ICMFalsesmalldatetimeDateTime

XI_AgentInterval_ICM_DbDateTimeTruedatetimeDbDateTime

TruefloatLoggedOnTime

PK_AgentInterval_ICMFalseuniqueidentifierMediaRouting DomainArchiverID

FalseintMRDomainID

TruefloatNotReadyTime

FalsefloatRecoveryKey

TruefloatReserved1

TruefloatReserved2

TruefloatReserved3

TruefloatReserved4

TruerealReserved5

TruefloatRoutableInMRDTime

TruefloatRouterCallsAband

TruefloatRouterCallsAbandQ

TruefloatRouterCallsAnswered

TruefloatRouterCallsDequeued

TruefloatRouterCallsHandled

TruefloatRouterCallsOffered

TruefloatRouterCallsRedirected

TruefloatRouterError

TruefloatRouterQueueCalls


TruefloatTalkOtherTime

FalseintTimeZone

FalsedatetimeUTCDateTime

archiver_data.t_AgentSkillGroupInterval_ICM

This table is built from the Unified ICM AgentSkill_Group__Half_Hour table. It is joined withthe archiver.t_AgentSkillGroupInterval table (page 47) to create a view.

Table 52: archiver_data.t_AgentSkillGroupInterval_ICMTable


TruefloatAbandonHoldCalls


68




TruefloatAbandonHoldOutCalls

TruefloatAbandonRingCalls

TruefloatAbandonRingTime

TruefloatAgentOutCalls

TruefloatAgentOutCallsOnHold

TruefloatAgentOutCalls OnHoldTime

TruefloatAgentOutCallsTalkTime

TruefloatAgentOutCallsTime

XI_AgentSkillGroupInterval_ICM,FalseuniqueidentifierAgentSkillGroupIntervalArchiverID

PK_AgentSkillGroupInterval_ICM

TruefloatAgentTerminatedCalls

TruefloatAnswerWaitTime


TruefloatAutoOutCalls

TruefloatAutoOutCallsOnHold

TruefloatAutoOutCallsOnHoldTime

TruefloatAutoOutCallsTalkTime

TruefloatAutoOutCallsTime

TruefloatAvailTime

TruefloatBargeInCalls

TruefloatBusyOtherTime

TruefloatCallbackMessages

TruefloatCallbackMessagesTime

TruefloatCallsAnswered

TruefloatCallsHandled

TruefloatConferencedInCalls

TruefloatConferencedInCallsTime

TruefloatConferencedOutCalls

TruefloatConferencedOutCallsTime

TruefloatConsultativeCalls

TruefloatConsultativeCallsTime

PK_AgentSkillGroupInterval_ICMFalsesmalldatetimeDateTime

XI_AgentSkillGroupInterval_ICM_DbDateTimeTruedatetimeDbDateTime

TruefloatEmergencyAssists

TruefloatHandledCallsTalkTime

TruefloatHandledCallsTime

TruefloatHoldTime


69




TruefloatIncomingCallsOnHold

TruefloatIncomingCallsOnHoldTime

TruefloatInterceptCalls

TruefloatInternalCalls

TruefloatInternalCallsOnHold

TruefloatInternalCallsOnHoldTime

TruefloatInternalCallsRcvd

TruefloatInternalCallsRcvdTime

TruefloatInternalCallsTime

TruefloatInterruptedTime


TruefloatMonitorCalls

TruefloatNetConferencedOutCalls

TruefloatNetConfOutCallsTime

TruefloatNetConsultativeCalls

TruefloatNetConsultativeCallsTime

TruefloatNetTransferredOutCalls


TruefloatPreviewCalls

TruefloatPreviewCallsOnHold

TruefloatPreviewCallsOnHoldTime

TruefloatPreviewCallsTalkTime

TruefloatPreviewCallsTime


TruefloatRedirectNoAnsCalls

TruefloatRedirectNoAnsCallsTime

TruefloatReserveCalls

TruefloatReserveCallsOnHold

TruefloatReserveCallsOnHoldTime

TruefloatReserveCallsTalkTime

TruefloatReserveCallsTime

TruefloatReserved1

TruefloatReserved2

TruefloatReserved3

TruefloatReserved4

TruerealReserved5

TruefloatReservedStateTime


70




TruefloatShortCalls

FalseintSkillGroupSkillTargetID


TruefloatSupervAssistCalls

TruefloatSupervAssistCallsTime

TruefloatTalkAutoOutTime

TruefloatTalkInTime


TruefloatTalkOutTime

TruefloatTalkPreviewTime

TruefloatTalkReserveTime

FalseintTimeZone

TruefloatTransferredInCalls

TruefloatTransferredInCallsTime

TruefloatTransferredOutCalls


TruefloatWhisperCalls

TruefloatWorkNotReadyTime

TruefloatWorkReadyTime

archiver_data.t_AgentTeam_ICM

This table is joined with the archiver.t_AgentTeam (page 48) table to create a view.

Table 53: archiver_data.t_AgentTeam_ICM Table


PK_AgentTeam_ICMFalseuniqueidentifierAgentTeamArchiverID

PK_AgentTeam_ICMFalsedatetimeAgentTeamChangeStamp

FalseintAgentTeamID

FalseintChangeStamp

Truenchar(2)Deleted


TrueintDialedNumberID



TrueintPriSupervisorSkillTargetID


71



archiver_data.t_AgentTeamMember_ICM

This table is joined with the archiver.t_AgentTeamMember table (page 48) to create a view.

Table 54: archiver_data.t_AgentTeamMember_ICM Table


FalseintAgentTeamID

PK_AgentTeamMember_ICMFalseuniqueidentifierAgentTeamMemberArchiverID

PK_AgentTeamMember_ICMFalsedatetimeAgentTeamMemberChangeStamp

Truenchar(2)Deleted


archiver_data.t_AgentTeamSupervisor_ICM

This table is joined with the archiver.t_AgentTeamSupervisor (page 49) table to create a view.

Table 55: archiver_data.t_AgentTeamSupervisor_ICMTable


FalseintAgentTeamID

PK_t_AgentTeamSupervisor_ICMFalseuniqueidentifierAgentTeamSupervisorArchiverID

PK_t_AgentTeamSupervisor_ICMFalsedatetimeAgentTeamSupervisorChangeStamp

Truenchar(2)Deleted

FalseintSupervisorSkillTargetID

archiver_data.t_BucketInterval_ICM

This table is joined with t_BucketInterval (page 49) to create a view.

Table 56: archiver_data.t_BucketInterval_ICMTable


PK_BucketInterval_ICMFalseuniqueidentifierBucketInterval ArchiverID

PK_BucketInterval_ICMFalsedatetimeBucketInterval ChangeStamp

FalseintBucketIntervalID

FalseintChangeStamp



72





TrueintIntervalUpperBound1









archiver_data.t_BusinessEntity_ICM

This table is joined with t_BusinessEntity (page 49) to create a view.

Table 57: archiver_data.t_BusinessEntity_ICMTable


PK_BusinessEntity_ICMFalseuniqueidentifierBusinessEntityArchiverID

PK_BusinessEntity_ICMFalsedatetimeBusinessEntityChangeStamp

FalseintChangeStamp

Truenchar(2)Deleted


FalseintEntityID

Falsenvarchar(60)EntityName

archiver_data.t_CallType_ICM

This table is joined with t_CallType (page 50) to create a view.

Table 58: archiver_data.t_CallType_ICMTable


TrueintBucketIntervalID

PK_CallType_ICMFalseuniqueidentifierCallTypeArchiverID

PK_CallType_ICMFalsedatetimeCallTypeChangeStamp

FalseintCallTypeID

FalseintChangeStamp

TrueintCustomerDefinitionID



73






TrueintServiceLevelThreshold

TruesmallintServiceLevelType

archiver_data.t_CallTypeInterval_ICM

This table is joined with t_CallTypeInterval (page 50) to create a view.

Table 59: archiver_data.t_CallTypeInterval_ICMTable


TruefloatAbandInterval1










TruefloatAgentErrorCount

TruefloatAnsInterval1












TruefloatAvgRouterDelayQ

PK_CallTypeInterval_ICMFalseuniqueidentifierBucketIntervalArchiverID

TruefloatBucketIntervalID


74




TruefloatCallDelayAbandTime



TruefloatCallsOffered

TruefloatCallsQHandled

TruefloatCallsRequeried

TruefloatCallsRONA

TruefloatCallsRouted

TruefloatCallsRoutedNonAgent

FalseintCallTypeID

XI_CallTypeInterval_ICM,FalseuniqueidentifierCallTypeIntervalArchiverID

PK_CallTypeInterval_ICM

TruefloatCTDelayAbandTime

TruefloatCTVRUTime

PK_CallTypeInterval_ICMFalsesmalldatetimeDateTime

XI_CallTypeInterval_ICM_DbDateTimeTruedatetimeDbDateTime

TruefloatDelayAgentAbandTime

TruefloatDelayQAbandTime

TruefloatErrorCount

TruefloatHandleTime

TruefloatHoldTime

TruefloatICRDefaultRouted

TruefloatIncompleteCalls

TruefloatNetworkAnnouncement

TruefloatNetworkDefaultRouted

TruefloatOverflowOut


TruefloatReserved1

TruefloatReserved2

TruefloatReserved3

TruefloatReserved4

TruerealReserved5

TruefloatReturnBusy

TruefloatReturnRelease

TruefloatReturnRing


TruefloatRouterCallsAbandToAgent


75





TruefloatRouterQueueCallTypeLimit

TruefloatRouterQueueGlobalLimit

TruefloatRouterQueueWaitTime

TruerealServiceLevel

TruefloatServiceLevelAband

TruefloatServiceLevelCalls

TruefloatServiceLevelCallsOffered

TruefloatServiceLevelError

TruefloatServiceLevelRONA

TruefloatServiceLevelType

TruefloatShortCalls

TruefloatTalkTime

FalseintTimeZone

TruefloatTotalCallsAband


TruefloatVruAssistedCalls

TruefloatVruForcedXferredCalls

TruefloatVruHandledCalls

TruefloatVruOptOutUnhandledCalls

TruefloatVruOtherCalls

TruefloatVruScriptedXferredCalls

TruefloatVRUTime

TruefloatVruUnhandledCalls

archiver_data.t_Campaign_ICM

This table is joined with t_Campaign (page 51) create a view.

Table 60: archiver_data.t_Campaign_ICMTable


TrueintAbandonCustomer Callback

TrueintAbandonedDialer Callback

Falsenchar(2)AbandonEnabled

FalseintAbandonPercent

FalseintAMDTreatmentMode

Falsenchar(2)AnswerDetectEnabled


76




TrueintAnsweringMachineCallback

FalseintBusyCallback

Falsenchar(2)BusyRetryEnabled

FalsesmallintCallbackTimeLimit

PK_Campaign_ICMFalseuniqueidentifierCampaignArchiverID

PK_Campaign_ICMFalsedatetimeCampaignChangeStamp

FalseintCampaignID

Falsenvarchar(64)CampaignName

FalseintCampaignPurposeType

TrueintCancelledCallRetryTime

TrueintCancelRinging

FalseintChangeStamp

Truenchar(2)CloseAbandonedToIVR


TrueintCPAAnalysisPeriod

TrueintCPAMaxTerm ToneAnalysis

TrueintCustomerNot HomeCallback



Falsenchar(2)DisableCPA

FalseintDSTLocation

Falsenchar(2)EdgeDetectEnabled

Falsenchar(2)Enabled

Falsenchar(2)ExhaustedCallsEnabled

TruefloatFutureUseFloat1



TrueintFutureUseInt1





Truenvarchar(128)FutureUseVarchar1



Falsenchar(2)HomeEnabled

FalseintHomeEndHours


77




FalseintHomeEndMinutes

FalseintHomeStartHours

FalseintHomeStartMinutes

Falsenchar(2)IPAMDEnabled

Falsenchar(2)IPTerminatingBeepDetect

Falsenchar(2)LeaveMessageEnabled

FalsefloatLinesPerAgent

FalseintMaxAttempts

FalsesmallintMaxBusyAttempts

FalsefloatMaximumLineAgent

FalsesmallintMinimumCallDuration

FalseintNoAnswerCallback

FalseintNoAnswerRingLimit

Falsenchar(2)PersonalizedCallbackEnabled

TrueintPredictiveCorrectionPace

TruefloatPredictiveGain

TruefloatPredictiveHistoricGain

TruefloatPredictiveLowAbandonGain

Truenvarchar(10)PrefixDigits

Falsenchar(2)QuickDetectEnabled

Falsenchar(2)ReleaseCallbackEnabled

FalsesmallintRescheduleCallbackMode

FalsesmallintSPClosedRecordCount

Falsenchar(2)SPClosedRecordEnabled

Falsenchar(2)UseGMTFrom RegionPrefix

Falsenchar(2)WaitForBusyRetry

Falsenchar(2)WorkEnabled

FalseintWorkEndHours

FalseintWorkEndMinutes

FalseintWorkStartHours

FalseintWorkStartMinutes

archiver_data.t_CampaignQueryRule_ICM

This table is joined with t_CampaignQueryRule (page 52) to create a view.


78



Table 61: archiver_data.t_CampaignQueryRule_ICM Table


FalseintCampaignID

PK_CampaignQueryRule_ICMFalseuniqueidentifierCampaignQueryRuleArchiverID

PK_CampaignQueryRule_ICMFalsedatetimeCampaignQueryRuleChangeStamp

FalseintDuration

Falsenchar(2)DurationEnabled

FalseintEndHours

FalseintEndMinutes









FalseintHitRate

Falsenchar(2)HitRateEnabled

FalseintListOrder

FalseintPenetration

Falsenchar(2)PenetrationEnabled

Falsenchar(2)QueryRuleEnabled

FalseintQueryRuleID

FalseintStartHours

FalseintStartMinutes

archiver_data.t_CampaignSkillGroup_ICM

This table is joined with t_CampaignSkillGroup (page 52) to create a view.

Table 62: archiver_data.t_CampaignSkillGroup_ICM Table


Truenvarchar(100)AbandonedRoutePoint

TrueintAutoAnswerReservationCall

FalseintCampaignID


79




PK_CampaignSkillGroup_ICMFalseuniqueidentifierCampaignSkillGroupArchiverID

PK_CampaignSkillGroup_ICMFalsedatetimeCampaignSkillGroupChangeStamp


Truenvarchar(64)DialedNumber









FalseintIVRPorts

Truenvarchar(100)IVRRoutePoint

FalseintOverflowAgents

FalseintRecordsToCache

TrueintReservationPercentage


archiver_data.t_Dialer_ICM

This table is joined with t_Dialer (page 53) to create a view.

Table 63: archiver_data.t_Dialer_ICMTable


FalseintChangeStamp

Falsenvarchar(128)ComputerName


TrueintCPAAnalysisPeriod

TrueintCPAJitterBufferDelay

TrueintCPAMaxTermTone Analysis

TrueintCPAMaxTimeAnalysis

TrueintCPAMinimumValidSpeechTime

TrueintCPAMinSilencePeriod

TrueintCPARecordWaveFile


80






PK_Dialer_ICMFalseuniqueidentifierDialerArchiverID

PK_Dialer_ICMFalsedatetimeDialerChangeStamp

FalseintDialerID

Falsenvarchar(64)DialerName

Falsenchar(2)DialToneDetectEnabled










FalseintHangupTime

Falsenchar(2)IPBridgingEnabled

Truenvarchar(200)LocalAreaCode

Truenvarchar(64)LongDistancePrefix


TruefloatPortThrottle

TrueintPredictiveCorrectionPace

TruefloatPredictiveGain

TruefloatPredictiveHistoricGain

TruefloatPredictiveLow AbandonGain

Truenvarchar(64)PrefixDigits

Falsenchar(2)TenDigitDialEnabled

archiver_data.t_DialerPortMap_ICM

This table is joined with t_DialerPortMap (page 53) to create a view.

Table 64: archiver_data.t_DialerPortMap_ICMTable


FalseintDialerID

PK_DialerPortMap_ICMFalseuniqueidentifierDialerPortMapArchiverID


81




PK_DialerPortMap_ICMFalsedatetimeDialerPortMapChangeStamp









FalseintPortNumber

Truenvarchar(64)Station

archiver_data.t_EnterpriseService_ICM

This table is joined with t_EnterpriseService (page 54) to create a view.

Table 65: archiver_data.t_EnterpriseService_ICMTable


FalseintChangeStamp

Truenchar(2)Deleted



PK_EnterpriseService_ICMFalseuniqueidentifierEnterpriseService ArchiverID

PK_EnterpriseService_ICMFalsedatetimeEnterpriseServiceChangeStamp

FalseintEnterpriseServiceID

FalseintEntityID

archiver_data.t_EnterpriseServiceMember_ICM

This table is joined with t_EnterpriseServiceMember (page 54) to create a view.

Table 66: archiver_data.t_EnterpriseServiceMember_ICMTable


Truenchar(2)Deleted

FalseintEnterpriseServiceID

PK_EnterpriseServiceMember_ICMFalseuniqueidentifierEnterpriseServiceMemberArchiverID


82




PK_EnterpriseServiceMember_ICMFalsedatetimeEnterpriseServiceMemberChangeStamp


archiver_data.t_EnterpriseSkillGroup_ICM

This table is joined with t_EnterpriseSkillGroup (page 55) to create a view.

Table 67: archiver_data.t_EnterpriseSkillGroup_ICMTable


FalseintChangeStamp

Truenchar(2)Deleted



PK_EnterpriseSkillGroup_ICMFalseuniqueidentifierEnterpriseSkillGroupArchiverID

PK_EnterpriseSkillGroup_ICMFalsedatetimeEnterpriseSkillGroup ChangeStamp

FalseintEnterpriseSkillGroupID

FalseintEntityID

archiver_data.t_EnterpriseSkillGroupMember_ICM

This table is joined with t_EnterpriseSkillGroupMember (page 55) to create a view.

Table 68: archiver_data.t_EnterpriseSkillGroupMember_ICMTable


Truenchar(2)Deleted

FalseintEnterpriseSkillGroupID

PK_EnterpriseSkillGroupMember_ICMFalseuniqueidentifierEnterpriseSkillGroupMemberArchiverID

PK_EnterpriseSkillGroupMember_ICMFalsedatetimeEnterpriseSkillGroupMemberChangeStamp


archiver_data.t_ExpandedCallVariable_ICM

This table is joined with t_ExpandedCallVariable (page 56) to create a view.


83



Table 69: archiver_data.t_ExpandedCallVariable_ICMTable


FalseintChangeStamp



Falsenchar(2)ECCArray



PK_ExpandedCallVariable_ICMFalseuniqueidentifierExpandedCallVariable ArchiverID

PK_ExpandedCallVariable_ICMFalsedatetimeExpandedCallVariableChangeStamp

FalsesmallintExpandedCallVariableID

Falsenchar(2)GeoTelProvided

TrueintMaximumArraySize

FalseintMaximumLength

Falsenchar(2)Persistent

archiver_data.t_ICRGlobal_ICM

This table is joined with t_ICRGlobal (page 56) to create a view.

Table 70: archiver_data.t_ICRGlobal_ICMTable


FalseintBucketIntervalID

TruesmallintCallTypeAbandonCallWaitTime

TrueintCallTypeServiceLevelThreshold

TruesmallintCallTypeServiceLevelType

Falsenvarchar(128)CCDomainName

FalseintChangeStamp

TrueintCLIDMaskingDigits ToMask

Falsenchar(2)CLIDMaskingEnable

Truenvarchar(2)CLIDMaskingMask Character

Truenchar(2)CLIDMasking RemoveDigits

Truenvarchar(64)CompanyName

Truenchar(2)CompatibleECC PayloadRules

TrueintDefaultCallTypeID

TrueintDefaultNetworkTargetID


84




Truenchar(2)Deleted

Falsenchar(2)EnableExpanded CallContext

Truenchar(2)EnableHHThrottle

Falsenchar(2)ExternalAuthentication

Truenvarchar(510)ExternalScriptValidation

PK_ICRGlobal_ICMFalseuniqueidentifierICRGlobalArchiverID

PK_ICRGlobal_ICMFalsedatetimeICRGlobalChangeStamp

FalseintICRType

FalseintIPCCDeploymentState

TrueintIPCCDeploymentType

FalsesmallintKeepNScriptVersions

Falsenchar(2)LoginCaseUnique

TrueintMaxCorrelationNumber

intMaxPartitions

FalseintMinCorrelationNumber

True

FalseintMinPasswordLength

FalseintMinScriptSchedTime

Truenchar(2)PartitioningIndicator

TruesmallintPasswordType

archiver_data.t_LogicalInterfaceController_ICM

This table is joined with t_LogicalInterfaceController (page 57) to create a view.

Table 71: archiver_data.t_LogicalInterfaceController_ICMTable


FalseintChangeStamp

FalsesmallintClientType





FalsesmallintLogicalControllerID

FalsesmallintLogicalControllerType

PK_LogicalInterfaceController_ICMFalseuniqueidentifierLogicalInterfaceControllerArchiverID


85




PK_LogicalInterfaceController_ICMFalsedatetimeLogicalInterfaceControllerChangeStamp

Truenvarchar(64)PrimaryCtiAddress

Truenvarchar(64)SecondaryCtiAddress

archiver_data.t_MediaClass_ICM

This table is joined with t_MediaClass (page 57) to create a view.

Table 72: archiver_data.t_MediaClass_ICMTable


FalseintChangeStamp



FalseintMaxTaskDuration

PK_MediaClass_ICMFalseuniqueidentifierMediaClassArchiverID

PK_MediaClass_ICMFalsedatetimeMediaClassChange Stamp

FalseintMediaClassID

FalseintTaskLife

FalseintTaskStartTimeout

archiver_data.t_MediaRoutingDomain_ICM

This table is joined with t_MediaRoutingDomain (page 58) to create a view.

Table 73: archiver_data.t_MediaRoutingDomain_ICMTable


FalseintChangeStamp

Truenchar(2)Deleted



Falsenchar(2)Interruptible

TrueintMaxCallsInQueue

TrueintMaxCallsInQueuePer CallType

TrueintMaxTaskDuration

TrueintMaxTimeInQueue

FalseintMediaClassID

PK_MediaRoutingDomain_ICMFalseuniqueidentifierMediaRoutingDomain ArchiverID


86




PK_MediaRoutingDomain_ICMFalsedatetimeMediaRoutingDomainChangeStamp

FalseintMRDomainID

FalseintServiceLevelThreshold

FalsesmallintServiceLevelType

TrueintTaskLife

TrueintTaskStartTimeout

archiver_data.t_Person_ICM

This table is joined with t_Person (page 58) to create a view.

Table 74: archiver_data.t_Person_ICMTable


FalseintChangeStamp



Falsenvarchar(64)FirstName

Falsenvarchar(64)LastName

Falsenchar(2)LoginEnabled

Falsenvarchar(64)LoginName

Falsenvarchar(64)LoginNameShadow

Truenvarchar(64)Password

TruesmallintPasswordChangeRequired

TruedatetimePasswordLast ChangedTime

PK_Person_ICMFalseuniqueidentifierPersonArchiverID

PK_Person_ICMFalsedatetimePersonChangeStamp

FalseintPersonID

archiver_data.t_QueryRule_ICM

This table is joined with t_QueryRule (page 59) to create a view.

Table 75: archiver_data.t_QueryRule_ICMTable


FalseintChangeStamp




87













FalseintImportRuleID

PK_QueryRule_ICMFalseuniqueidentifierQueryRuleArchiverID

PK_QueryRule_ICMFalsedatetimeQueryRuleChangeStamp

FalseintQueryRuleID

Falsenvarchar(64)QueryRuleName

archiver_data.t_ReasonCode_ICM

This table is joined with t_ReasonCode (page 59) to create a view.

Table 76: archiver_data.t_ReasonCode_ICMTable


FalseintChangeStamp

Truenchar(2)Deleted


FalseintReasonCode

PK_ReasonCode_ICMFalseuniqueidentifierReasonCodeArchiverID

PK_ReasonCode_ICMFalsedatetimeReasonCodeChangeStamp

FalseintReasonCodeID

Falsenvarchar(80)ReasonText

archiver_data.t_Route_ICM

This table is joined with t_Route (page 60) to create a view.

Table 77: archiver_data.t_Route_ICMTable


FalseintChangeStamp



88






PK_t_Route_ICMFalseuniqueidentifierRouteArchiverID

PK_t_Route_ICMFalsedatetimeRouteChangeStamp

FalseintRouteID

TrueintServiceSkillTargetID

TrueintSkillTargetID

archiver_data.t_RoutingClient_ICM

This table is joined with t_RoutingClient (page 60) to create a view.

Table 78: archiver_data.t_RoutingClient_ICMTable


FalseintChangeStamp



TrueintDefaultMRDomainID



TruesmallintDialedNumberLabel MapPresent


FalsesmallintLateThreshold


Truenvarchar(64)NetworkRoutingClient

Falsenchar(2)NetworkTransferPreferred

TruesmallintPeripheralID

PK_RoutingClient_ICMFalseuniqueidentifierRoutingClientArchiverID

PK_RoutingClient_ICMFalsedatetimeRoutingClientChangeStamp

FalsesmallintRoutingClientID

FalsesmallintTimeoutLimit

FalsesmallintTimeoutThreshold

archiver_data.t_Service_ICM

This table is joined with t_Service (page 61) to create a view.


89



Table 79: archiver_data.t_Service_ICMTable


FalseintChangeStamp





Truenvarchar(20)Extension

FalseintMRDomainID


Falsenvarchar(64)PeripheralName

FalseintPeripheralNumber

FalsesmallintPeripheralService LevelType

TrueintScheduleID

PK_Service_ICMFalseuniqueidentifierServiceArchiverID

PK_Service_ICMFalsedatetimeServiceChangeStamp





archiver_data.t_ServiceInterval_ICM

This table is joined with t_ServiceInterval (page 61) to create a view.

Table 80: archiver_data.t_ServiceInterval_ICMTable






TruefloatAutoOutCallsOn HoldTime



TruefloatAvgDelayQ

TruefloatAvgDelayQAband

TruefloatAvgHandleTime

TruefloatAvgSpeedAnswer


90




TruefloatAvgTalkTime

TruefloatBlindTransfersOut

TruefloatCallsAbandQ



TruefloatCallsIncoming


TruefloatCallsOut

TruefloatCallsQ

TruefloatCallsRouted

TruefloatCallsTerminatedOther

PK_ServiceInterval_ICMFalsesmalldatetimeDateTime

XI_ServiceInterval_ICM_DbDateTimeTruedatetimeDbDateTime

TruefloatDelayQAbandTime

TruefloatDelayQTime

TruefloatForcedClosedCalls

TruefloatHandleTime

TruefloatHoldTime

TruefloatLongestCallAbandTime

TruefloatLongestCallDelayQTime

TruefloatNumMissingTasks

TruefloatOverflowIn

TruefloatOverflowOut

TruerealPeriphServiceLevel

TruefloatPeriphServiceLevelCalls

TruefloatPeriphServiceLevelOffer



TruefloatPreviewCallsOn HoldTime



FalsefloatRecoveryDay





TruefloatReserveCallsOnHoldTime


91






TruefloatReserved1

TruefloatReserved2

TruefloatReserved3

TruefloatReserved4

TruerealReserved5

XI_ServiceInterval_ICM,FalseuniqueidentifierServiceInterval ArchiverID

PK_ServiceInterval_ICM


TruefloatServiceLevelAband


TruefloatServiceLevelCallsOffered

TruefloatServiceLevelType

TruefloatShortCalls

TruefloatShortCallsTime


TruefloatTalkTime

FalseintTimeZone

TruefloatTransferInCalls

TruefloatTransferOutCalls


archiver_data.t_ServiceLevelThreshold_ICM

This table is joined with t_ServiceLevelThreshold (page 62) to create a view.

Table 81: archiver_data.t_ServiceLevelThreshold_ICMTable


PK_ServiceLevelThreshold_ICMFalseuniqueidentifierMediaRoutingDomainArchiverID

FalseintMRDomainID



PK_ServiceLevelThreshold_ICMFalseuniqueidentifierServiceLevelThreshold ArchiverID

PK_ServiceLevelThreshold_ICMFalsedatetimeServiceLevelThreshold ChangeStamp



92



archiver_data.t_ServiceMember_ICM

This table is joined with t_ServiceMember (page 62) to create a view.

Table 82: archiver_data.t_ServiceMember_ICMTable


Truenchar(2)Deleted

FalsesmallintPriority

PK_ServiceMember_ICMFalseuniqueidentifierServiceMember ArchiverID

PK_ServiceMember_ICMFalsedatetimeServiceMemberChangeStamp

FalseintServiceSkillTargetID


archiver_data.t_Site_ICM

This table is joined with t_Site (page 63) to create a view.

Table 83: archiver_data.t_Site_ICMTable


FalsesmallintAbandonedCallWaitTime

Falsenchar(2)AgentAutoConfig

TrueintAgentDeskSettingsID

Falsenchar(2)AgentEventDetail

Falsenchar(2)AgentReporting

FalseintAgentTargetingMethod

TrueintAnsweredShortCallsThreshold

FalsesmallintAvailableHoldoffDelay

Truenvarchar(256)CallControlVariableMap

FalseintChangeStamp






Falsenchar(2)InternalIPTAOnly

Truenvarchar(64)Location


93





TrueintNetworkTargetID

Falsenchar(2)PeripheralAutoConfig



FalsesmallintPeripheralService LevelType

PK_Site_ICMFalseuniqueidentifierSiteArchiverID

PK_Site_ICMFalsedatetimeSiteChangeStamp

Truenvarchar(128)SubSkillGroupMask

archiver_data.t_SkillGroup_ICM

This table is joined with t_SkillGroup (page 63) to create a view.

Table 84: archiver_data.t_SkillGroup_ICMTable


FalsesmallintAvailableHoldoffDelay

TrueintBaseSkillTargetID

FalseintChangeStamp


FalseintDefaultEntry





Falsenchar(2)IPTA

FalseintMRDomainID




FalsesmallintPriority

TrueintScheduleID



PK_SkillGroup_ICMFalseuniqueidentifierSkillGroupArchiverID

PK_SkillGroup_ICMFalsedatetimeSkillGroupChangeStamp



94




FalsesmallintSubGroupMaskType

Truenvarchar(128)SubSkillGroupMask


archiver_data.t_SkillGroupInterval_ICM

This table is joined with t_SkillGroupInterval (page 64) to create a view.

Table 85: archiver_data.t_SkillGroupInterval_ICMTable


TruefloatAbandonHoldCalls

TruefloatAbandonHoldCallsOut

TruefloatAbandonRingCalls

TruefloatAbandonRingTime

TruefloatAgentOutCalls

TruefloatAgentOutCallsOnHold

TruefloatAgentOutCallsOn HoldTime

TruefloatAgentOutCallsTalkTime

TruefloatAgentOutCallsTime

TruefloatAgentTerminatedCalls





TruefloatAutoOutCalls OnHoldTime



TruefloatAvailTime

TruefloatAvgHandledCallsTalkTime

TruefloatAvgHandledCallsTime

TruefloatBargeInCalls

TruefloatBusyOtherTime

TruefloatCallbackMessages

TruefloatCallbackMessagesTime





95




TruefloatCallsQueued

TrueintCampaignID

TruefloatConferencedInCalls

TruefloatConferencedInCallsTime

TruefloatConferencedOutCalls

TruefloatConferencedOut CallsTime

TruefloatConsultativeCalls

TruefloatConsultativeCallsTime

PK_SkillGroupInterval_ICMFalsedatetimeDateTime

XI_SkillGroupInterval_ICM_DbDateTime

TruedatetimeDbDateTime

TruefloatEmergencyAssists

TruefloatHandledCallsTalkTime

TruefloatHandledCallsTime

TruefloatHoldTime

TruefloatIncomingCallsOnHold

TruefloatIncomingCalls OnHoldTime

TruefloatInterceptCalls

TruefloatInternalCalls

TruefloatInternalCallsOnHold

TruefloatInternalCalls OnHoldTime

TruefloatInternalCallsRcvd

TruefloatInternalCallsRcvdTime

TruefloatInternalCallsTime

TruefloatInterruptedTime


TruefloatMonitorCalls

TruefloatNetConferenced OutCalls

TruefloatNetConfOutCallsTime

TruefloatNetConsultativeCalls

TruefloatNetConsultative CallsTime

TruefloatNetTransferOutCalls


TruerealPercentUtilization



TruefloatPreviewCalls OnHoldTime


96









TruefloatRedirectNoAnsCallsTime



TruefloatReserveCalls OnHoldTime



TruefloatReserved1

TruefloatReserved2

TruefloatReserved3

TruefloatReserved4

TruerealReserved5

TruefloatReservedStateTime


TruefloatRouterCalls AbandToAgent

TruefloatRouterCallsDequeued

TruefloatRouterCallsOffered

TruefloatRouterError




TruefloatServiceLevelCallsAband

TruefloatServiceLevelCallsDequeue

TruefloatServiceLevelCalls Offered

TruefloatServiceLevelError

TruefloatServiceLevelRONA

TruefloatShortCalls

XI_SkillGroupInterval_ICM,FalseuniqueidentifierSkillGroupIntervalArchiverID

PK_SkillGroupInterval_ICM


TruefloatSupervAssistCalls

TruefloatSupervAssistCallsTime

TruefloatTalkAutoOutTime


97




TruefloatTalkInTime


TruefloatTalkOutTime

TruefloatTalkPreviewTime

TruefloatTalkReserveTime

TruefloatTalkTime

FalseintTimeZone

TruefloatTransferInCalls

TruefloatTransferInCallsTime

TruefloatTransferOutCalls


TruefloatWhisperCalls

TruefloatWorkNotReadyTime

TruefloatWorkReadyTime

archiver_data.t_SkillGroupMember_ICM

This table is joined with t_SkillGroupMember (page 64) to create a view.

Table 86: archiver_data.t_SkillGroupMember_ICMTable


FalseintAgentSkillTargetID

Truenchar(2)Deleted

PK_SkillGroupMember_ICMFalseuniqueidentifierSkillGroupMember ArchiverID

PK_SkillGroupMember_ICMFalsedatetimeSkillGroupMemberChangeStamp


archiver_data.t_Trunk_ICM

This table is joined with t_Trunk (page 65) to create a view.

Table 87: archiver_data.t_Trunk_ICMTable


FalseintChangeStamp

Truenvarchar(64)CircuitProvider

PK_Trunk_ICMFalseuniqueidentifierTrunkArchiverID

PK_Trunk_ICMFalsedatetimeTrunkChangeStamp


98




FalseintTrunkGroupID

FalseintTrunkID

FalseintTrunkNumber

FalsesmallintTrunkType

archiver_data.t_TrunkGroup_ICM

This table is joined with t_TrunkGroup (page 65) to create a view.

Table 88: archiver_data.t_TrunkGroup_ICMTable


FalseintChangeStamp






TrueintNetworkTrunkGroupID




FalseintTrunkCount

PK_TrunkGroup_ICMFalseuniqueidentifierTrunkGroupArchiverID

PK_TrunkGroup_ICMFalsedatetimeTrunkGroupChangeStamp


archiver_data.t_TrunkGroupInterval_ICM

This table is joined with t_TrunkGroupInterval (page 66) to create a view.

Table 89: archiver_data.t_TrunkGroupInterval_ICMTable


TruefloatAllTrunksBusy


TruefloatCallsAbandoned

TruefloatCallsIn

TruefloatCallsOut

PK_TrunkGroupInterval_ICMFalsedatetimeDateTime


99




XI_TrunkGroupInterval_ICM_DbDateTimeTruedatetimeDbDateTime

TruefloatInServiceTime

TruefloatInUseInboundTime

TruefloatInUseOutboundTime



FalsefloatTimeZone


XI_TrunkGroupInterval_ICM,PK_TrunkGroupInterval_ICMFalseuniqueidentifierTrunkGroupIntervalArchiverID

TruefloatTrunksIdle

TruefloatTrunksInService


Archiver_Data Database Views

The Archiver_Data Database Views contains a view for each Unified ICM data object.

Each view is combined by joining the parent t_IcmEntity in the archiver database with itscorresponding child t_ICMEntity_ICM in the archiver_data database.

The Views are:

• Agent

• Agent_Interval

• Agent_Skill_Group_Interval

• Agent_Team

• Agent_Team_Member

• Agent_Team_Supervisor

• Bucket_Intervals

• Business Entity

• Call_Type

• Call_Type_Interval

• Campaign


100



• Campaign_Query_Rule

• Campaign_Skill_Group

• Dialer

• Dialer_Port_Map

• Enterprise_Service

• Enterprise_Service_Member

• Enterprise_Skill_Group

• Enterprise_Skill_Group_Member

• Extended_Call_Variable

• ICR_Globals

• Logical_Interface_Controller

• Media_Class

• Media_Routing_Domain

• Peripheral

• Person

• Query_Rule

• Reason_Code

• Route

• Routing_Client

• Service

• Service_Interval

• Service_Level_Threshold

• Skill_Group

• Skill_Group_Interval

• Skill_Group_Member

• Trunk

• Trunk_Group


101



• Trunk_Group_Interval

The Archiver_Custom Database

The Archiver can be extended to support additional data sources.

Customers are responsible for supporting their extensions and for any associated performanceissues.

This database is created by the Archiver configuration and contains blank tables.

Figure 20: Archiver_custom database


102


The Archiver_Custom Database

Index

30-minute schedule....16

Archiver....6, 13

Archiver_Custom Database....13, 102

Archiver_Data Database....13, 14

and daily purge....19

Archiver_Data Database tables

archiver_data.t_Agent_ICM....67

archiver_data.t_AgentInterval_ICM....67

archiver_data.t_AgentSkillGroupInterval_ICM....68

archiver_data.t_AgentTeam_ICM....71

archiver_data.t_AgentTeamMember_ICM....72

archiver_data.t_AgentTeamSupervisor_ICM....72

archiver_data.t_BucketInterval_ICM....72

archiver_data.t_BusinessEntity_ICM....73

archiver_data.t_CallType_ICM....73

archiver_data.t_CallTypeInterval_ICM....74

archiver_data.t_Campaign_ICM....76

archiver_data.t_CampaignQueryRule_ICM....78

archiver_data.t_CampaignSkillGroup_ICM....79

archiver_data.t_Dialer_ICM....80

archiver_data.t_DialerPortMap_ICM....81

archiver_data.t_EnterpriseService_ICM....82

archiver_data.t_EnterpriseServiceMember_ICM....82

archiver_data.t_EnterpriseSkillGroup_ICM....83

archiver_data.t_EnterpriseSkillGroupMember_ICM.83

archiver_data.t_ExpandedCallVariable_ICM....83

archiver_data.t_ICRGlobal_ICM....84

archiver_data.t_LogicalInterfaceController_ICM....85

archiver_data.t_MediaClass_ICM....86

archiver_data.t_MediaRoutingDomain_ICM....86

archiver_data.t_Person_ICM....87

archiver_data.t_QueryRule_ICM....87

archiver_data.t_ReasonCode_ICM....88

archiver_data.t_Route_ICM....88

archiver_data.t_RoutingClient_ICM....89

archiver_data.t_Service_ICM....89

archiver_data.t_ServiceInterval_ICM....90

archiver_data.t_ServiceLevelThreshold_ICM....92

archiver_data.t_ServiceMember_ICM....93

archiver_data.t_Site_ICM....93

archiver_data.t_SkillGroup_ICM....94

archiver_data.t_SkillGroupInterval_ICM....95

archiver_data.t_SkillGroupMember_ICM....98

archiver_data.t_Trunk_ICM....98

archiver_data.t_TrunkGroupInterval_ICM....99

Archiver Database....13, 14

and daily purge....19

Archiver Database Common tables

archiver.t_Agent....46

archiver.t_AgentInterval....46

archiver.t_AgentSkillGroupInterval....47

archiver.t_AgentTeam....48

archiver.t_AgentTeamMember....48

archiver.t_AgentTeamSupervisor....49

archiver.t_BucketInterval....49

archiver.t_BusinessEntity....49

archiver.t_CallType....50

archiver.t_CallTypeInterval....50

archiver.t_Campaign....51

archiver.t_CampaignQueryRule....52

archiver.t_CampaignSkillGroup....52

archiver.t_Dialer....53

archiver.t_DialerPortMap....53

archiver.t_EnterpriseService....54

archiver.t_EnterpriseServiceMember....54

archiver.t_EnterpriseSkillGroup....55

archiver.t_EnterpriseSkillGroupMember....55


Index 103

Index

archiver.t_ExpandedCallVariable....56

archiver.t_ICRGlobal....56

archiver.t_LogicalInterfaceController....57

archiver.t_MediaClass....57

archiver.t_MediaRoutingDomain....58

archiver.t_Person....58

archiver.t_QueryRule....59

archiver.t_ReasonCode....59

archiver.t_Route....60

archiver.t_RoutingClient....60

archiver.t_Service....61

archiver.t_ServiceInterval....61

archiver.t_ServiceLevelThreshold....62

archiver.t_ServiceMember....62

archiver.t_Site....63

archiver.t_SkillGroup....63

archiver.t_SkillGroupInterval....64

archiver.t_SkillGroupMember....64

archiver.t_Trunk....65

archiver.t_TrunkGroup....65

archiver.t_TrunkGroupInterval....66

Archiver Database Management tables

archiver.t_Connection....36

archiver.t_ConnectionJob....17, 19, 37

archiver.t_Lock....40

archiver.t_Log....31, 41

archiver.t_Metadata....42

archiver.t_Parameter....43

archiver.t_SourceType....43

archiver.t_TimeZone....44

archiver.t_Version....45

Archiver User....10

Call Type Daily All Fields Report....7

Call Type Daily All Fields Template....13

child tables....13, 14

Cisco Unified Intelligence Center....5

Cisco Unified Intelligence Suite....5

configuration....9

configuration data....14

connectors....23

custom conectors....5, 11, 24

custom connectors....23

custom databases....7

daily job....16

daily load....17

daily purge....19

databases

access....20

Archiver....13, 14

Archiver_data....13

Archiver_Data....14

backups....22

child tables....14

parent tables....14

retention and purge....18

security....20

data load....28

data purge....18

daily purge....19

emergency purge....19, 28

data retention....18, 19

data retrieval....27

dbdatetime....6, 15

downgrading....22

emergency purge....19, 28

encryption....21

initial load....13, 16

installation....9

internal users....10, 20

interval data....14, 31


Index 104

Index

interval tables....14, 15, 18, 19, 20

linked server....7, 11, 23, 27

LoadArchiver....6, 12, 16, 18, 19, 24

memory space....27

orphans....31

parent tables....13, 14

report templates....5, 6

run time....31

security hardening....20

sourcetypes....23

SQL Server....10

agent jobs....12

security hardening....20

time server....22

troubleshooting

data load....28

data retention....19

data retrieval....27

emergency purge....28

interval data....31

memory space....27

orphans....31

run time....31

Unified ICM AW/HDS....6

configuration data....14

data download....16, 17

interval data....14

Unified ICM Version 7.2....22

Unified IC User....10


Index 105

Index

Documents

Cisco Unified Intelligence Suite Archiver User and Schema Guide, … · Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4) 2 Preface Related Documentation. Convention