Cisco 7912 User Guide

CISCO 7912 TELEPONE USER GUIDE

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620-05600350 Release 5.6.2

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620-05600350

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Table of Contents i

Table of Contents

1 Your Cisco TelephoneIntroduction .................................................................................................1

Accessing Phone Features ................................................................................... 1In This Manual ....................................................................................................... 1

Telephone Description ...............................................................................1Cisco 7912G Features Table ......................................................................2Moving Your Telephone .............................................................................3

2 Basic Phone FeaturesAdjusting the Display Contrast .................................................................5Adjusting the Handset Volume .................................................................5Adjusting the Speaker Volume ..................................................................6Adjusting the Ringer Volume ....................................................................6Answering Calls ..........................................................................................6

Answer a Call ........................................................................................................ 6Answering a Second Call (Call Waiting)................................................................ 7

Putting First Call on Hold................................................................................. 7Disconnecting the First Call............................................................................. 7

Reconnecting to the First Call ............................................................................... 7Hanging Up .................................................................................................7Making a Call ...............................................................................................8

Using the Handset ................................................................................................. 8Using the Speaker................................................................................................. 8Using the Keypad .................................................................................................. 8While on a Call ...................................................................................................... 8

Monitoring a Call Hands-Free ....................................................................9Using the Hold Button ........................................................................................... 9Using the Monitor Soft Key.................................................................................... 9Feature Notes........................................................................................................ 9

Selecting a Ringer Sound ........................................................................10Using the Call Directory ...........................................................................10

Viewing or Dialing from the Directories ............................................................... 10

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Deleting Records in the Directories..................................................................... 11Deleting All Records in a Directory................................................................ 11Deleting Individual Records in a Directory..................................................... 11

3 System Telephone FeaturesFeature Activation Digit ...........................................................................13Abbreviated Dial .......................................................................................13

Creating an Abbreviated Dial Code..................................................................... 13Using an Abbreviated Dial Code ......................................................................... 14Modifying an Abbreviated Dial Code ................................................................... 14Deleting an Abbreviated Dial Code ..................................................................... 15Verifying an Abbreviated Dial Number ................................................................ 15

Anonymous Call Rejection ......................................................................15Enabling Anonymous Call Rejection ................................................................... 15Disabling Anonymous Call Rejection .................................................................. 15

Authorization Code Calling .....................................................................16Billing Codes .............................................................................................16Blind Transfer ...........................................................................................16Call Block (Selective Call Rejection) ......................................................16

Enabling/Disabling Call Block.............................................................................. 17Blocking Number of Last Call Received .............................................................. 17Adding Numbers to Call Block List ...................................................................... 18Listing Blocked Numbers..................................................................................... 18Deleting Numbers from Call Block ...................................................................... 18

Call Forward (All Calls) ............................................................................19Enabling Call Forward (All).................................................................................. 20

Using the Phone ............................................................................................ 20Using Star Codes .......................................................................................... 20

Disabling Call Forward (All) ................................................................................. 21Using the Phone ............................................................................................ 21Using Star Codes .......................................................................................... 21

Call Forward (Busy) ..................................................................................21Enabling Call Forward (Busy).............................................................................. 22Disabling Call Forward (Busy) ............................................................................. 23

Call Forward (No Answer) ........................................................................23Enabling Call Forward (No Answer) .................................................................... 24Disabling Call Forward (No Answer) ................................................................... 25

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Call Forward (Out of Service) ..................................................................25Enabling Call Forward (Out of Service) ............................................................... 25Disabling Call Forward (Out of Service) .............................................................. 26

Call Pickup ................................................................................................26Directed Call Pickup ............................................................................................ 26

Using the Phone ............................................................................................ 27Using Star Codes .......................................................................................... 27

Group Call Pickup ............................................................................................... 27Using the Phone ............................................................................................ 27Using Star Codes .......................................................................................... 27

Call Return ................................................................................................27Call Trace ..................................................................................................28Call Waiting ...............................................................................................28

Answering the Second Call ................................................................................. 28Switching Between Held Calls............................................................................. 29Suspending Call Waiting ..................................................................................... 29

Call Waiting with Caller ID .......................................................................29Call Waiting with ID Manager ..................................................................29Caller ID Block ..........................................................................................30Conference ................................................................................................30

Conference Call Tips........................................................................................... 30Dial Tone and Ringer Patterns ................................................................31Direct Extension Assignment ..................................................................31

Programming a Guest Phone.............................................................................. 31Re-establishing the Guest Phone........................................................................ 32Re-establishing Your Old Phone ......................................................................... 32

Do Not Disturb ..........................................................................................32Tips for using Do Not Disturb .............................................................................. 32Enabling/Disabling Do Not Disturb ...................................................................... 32

End Call .....................................................................................................33Group Speed Dial .....................................................................................33Hold ............................................................................................................33Hold-on Queuing ......................................................................................34Hunt Groups ..............................................................................................34Intercom Calls (Receive Only) .................................................................34Meet-Me Conference ................................................................................34

Joining a Meet-Me Conference ........................................................................... 35

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To join a Meet-Me Conference ...................................................................... 35Silencing Announcements ............................................................................. 36Dialing In Too Early ....................................................................................... 37Entering an Incorrect ID................................................................................. 37Extending the Conference Duration .............................................................. 38Roll Call ......................................................................................................... 38Adding More Ports to an Active Meet-Me Conference .................................. 38Dropping a Conference Call .......................................................................... 38Muting a Conference Call .............................................................................. 39Locking a Conference Call ............................................................................ 39Raising/Lowering Hands in a Conference Call .............................................. 39

Scheduling a Meet-Me Conference..................................................................... 40Canceling a Meet-Me Conference....................................................................... 41Modifying a Meet-Me Conference ....................................................................... 41Getting a List of Meet-Me Conferences............................................................... 42

MultiCall Park ............................................................................................42Parking a Call ...................................................................................................... 42Retrieving a Parked Call...................................................................................... 43

Music on Hold ...........................................................................................43Mute ...........................................................................................................43On-hook Dialing ........................................................................................43Permanent Caller ID Block Release ........................................................44Phone Configurator ..................................................................................44

Assigning Your Phone Number to Your Phone ................................................... 44IP Address/Phone Number Announcement ........................................................ 45Changing the Extension Number ........................................................................ 45Unassigning the Extension Number .................................................................... 46

Priority Call ...............................................................................................46Enabling/Disabling Priority Call ........................................................................... 46Adding Members to the Priority Call List ............................................................. 47Listing Priority Call Members............................................................................... 47Deleting Priority Call Members............................................................................ 47

Privacy Guard ...........................................................................................49Access Codes ..................................................................................................... 49Caller Actions ...................................................................................................... 49

Entering an Access Code .............................................................................. 50Recording a Name......................................................................................... 50

Answering Privacy Guard Call............................................................................. 50Enabling/Disabling Privacy Guard....................................................................... 51

Table of Contents v

Managing the Access Code ................................................................................ 51Changing the Access Code ........................................................................... 51Listening to Access Code .............................................................................. 52

Managing the Selective Caller List ...................................................................... 52Adding to the List........................................................................................... 52Listening to the List........................................................................................ 52Deleting from the List..................................................................................... 53

Redial .........................................................................................................54Using the Phone.................................................................................................. 54Using Star Codes ................................................................................................ 54

Remote Access to Call Forwarding ........................................................54Setting or Changing Remote Forwarding ............................................................ 54Canceling Remote Forwarding............................................................................ 55

Remote Phone ..........................................................................................55Dial-in Setup of Remote Phone........................................................................... 56Deactivating Dial-up Remote Phone ................................................................... 56Web Portal Setup of Remote Phone ................................................................... 56Deactivating Remote Phone via Web Portal ....................................................... 57Feature Interaction: Remote Phone with Find-Me............................................... 57

Selective Call Forward .............................................................................58Enabling/Disabling Selective Call Forward.......................................................... 58Entering the Forwarding Destination Number ..................................................... 58Identifying the Forwarding Destination Number .................................................. 59Adding Forwarded Phone Numbers .................................................................... 59Listing Forwarded Phone Numbers..................................................................... 59Deleting Forwarded Phone Numbers .................................................................. 60

Speed Dial .................................................................................................61Programming a Speed Dial Button...................................................................... 61Using a Speed Dial Button .................................................................................. 61Identifying the Number Assigned to a Speed Dial Button ................................... 61Modifying a Speed Dial Number.......................................................................... 62Deleting a Speed Dial Number............................................................................ 62

Speaker ......................................................................................................62Star Codes .................................................................................................62Transfer .....................................................................................................63

4 Voice Mail Features (Default Menu)Menus and Commands ............................................................................65

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Accessing Your Voice Mail ......................................................................68from your phone............................................................................................... 68from any other internal phone.......................................................................... 69from any outside touchtone phone .................................................................. 69

Dialing Main Number ..................................................................................... 69Dialing Your Telephone ................................................................................. 70

from the email program on your PC................................................................. 70Using Controls While Playing Messages ...............................................71

Rewind/Fast Forward .......................................................................................... 71Rewind to the Beginning of a Message............................................................... 71Fast Forward to the End of a Message ............................................................... 71Pause Play of a Message.................................................................................... 71

Composing Messages before Sending ..................................................72Compose and Send a Message .......................................................................... 72

Marking a Message as Urgent .................................................................73Changing Your Password ........................................................................73Skipping the Mail Menu to Hear Messages ............................................73Returning to the Auto Attendant or Operator ........................................74Zeroing Out to a Custom Operator .........................................................74Replaying a Message ...............................................................................75Saving a Message .....................................................................................75Skipping to the Next Message .................................................................75Deleting a Message ..................................................................................75Forwarding a Message to Another Mailbox ...........................................75Replying to a Message .............................................................................76Dialing Back a Caller ................................................................................77Sending a Message Directly to an Extension ........................................77Personal Greetings ...................................................................................77

Recording Personalized Mailbox Greetings ........................................................ 78Listening to Your Greetings................................................................................. 78

Receiving Pager Notification ...................................................................78What You Receive on Your Pager/Cell Phone.................................................... 79

Managing Distribution Groups ................................................................79Creating a New Group......................................................................................... 80Editing or Modifying a Group............................................................................... 80

List All Group Members ................................................................................. 81Add a Member to the Group .......................................................................... 81

Table of Contents vii

Delete a Group Member ................................................................................ 81Play the Group Name.................................................................................... 82Change the Group Name .............................................................................. 82

Deleting a Group ................................................................................................. 82Listening to a List of Distribution Groups:............................................................ 83

Exiting the Voice Mail System .................................................................83

5 Voice Mail Features (Option A Menu)Menus and Commands ............................................................................85Accessing Your Voice Mail ......................................................................89

from your phone............................................................................................... 89from any other internal phone.......................................................................... 90from any outside touchtone phone .................................................................. 90

Dialing Main Number ..................................................................................... 90Dialing Your Telephone ................................................................................. 91

from the email program on your PC................................................................. 91Using Controls While Playing Messages ...............................................92

Rewind/Fast Forward .......................................................................................... 92Rewind to the Beginning of a Message............................................................... 92Fast Forward to the End of a Message ............................................................... 92Pause Play of a Message.................................................................................... 92

Composing Messages before Sending ..................................................93Compose and Send a Message .......................................................................... 93

Marking a Message as Urgent .................................................................94Changing Your Password ........................................................................94Skipping the Mail Menu to Hear Messages ............................................94Returning to the Auto Attendant or Operator ........................................94Zeroing Out to a Custom Operator .........................................................95Replaying a Message ...............................................................................96Saving a Message .....................................................................................96Skipping to the Next Message .................................................................96Deleting a Message ..................................................................................96Forwarding a Message to Another Mailbox ...........................................96Replying to a Message .............................................................................97Dialing Back a Caller ................................................................................97Sending a Message Directly to an Extension ........................................98

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Personal Greetings ...................................................................................98Recording Personalized Mailbox Greetings ........................................................ 98Listening to Your Greetings................................................................................. 99

Receiving Pager Notification ...................................................................99What You Receive on Your Pager/Cell Phone.................................................... 99

Managing Distribution Groups ..............................................................100Creating a New Group....................................................................................... 101Editing or Modifying a Group............................................................................. 101

List All Group Members ............................................................................... 102Add a Group Member .................................................................................. 102Delete a Group Member .............................................................................. 102Play the Group Name.................................................................................. 103Change the Group Name ............................................................................ 103

Deleting a Group ............................................................................................... 103Listening to a List of Distribution Groups........................................................... 103

Exiting the Voice Mail System ...............................................................104

6 Voice Mail Features (Option B Menu)Menus and Commands ..........................................................................105Accessing Your Voice Mail ....................................................................108

from your phone............................................................................................. 108from any other internal phone........................................................................ 109from any outside touchtone phone ................................................................ 109

Dialing Main Number ................................................................................... 109Dialing Your Telephone ............................................................................... 110

from the email program on your PC............................................................... 110Using Controls While Playing Messages .............................................111

Rewind/Fast Forward ........................................................................................ 111Rewind to the Beginning of a Message............................................................. 111Fast Forward to the End of a Message ............................................................. 111Pause Play of a Message.................................................................................. 111

Composing Messages before Sending ................................................112Compose and Send a Message ........................................................................ 112

Marking a Message as Urgent ...............................................................112Changing Your Password ......................................................................113Skipping the Mail Menu to Hear Messages ..........................................113Returning to the Auto Attendant or Operator ......................................113

Table of Contents ix

Zeroing Out to a Custom Operator .......................................................114Replaying a Message .............................................................................115Saving a Message ...................................................................................115Skipping to the Next Message ...............................................................115Deleting a Message ................................................................................115Forwarding a Message to Another Mailbox .........................................115Replying to a Message ...........................................................................116Dialing Back a Caller ..............................................................................116Sending a Message Directly to an Extension ......................................116Personal Greetings .................................................................................117

Recording Personalized Mailbox Greetings ...................................................... 117Listening to Your Greetings............................................................................... 118

Receiving Pager Notification .................................................................118What You Receive on Your Pager/Cell Phone.................................................. 119

Managing Distribution Groups ..............................................................119Creating a New Group....................................................................................... 120Editing or Modifying a Group............................................................................. 120

List All Group Members ............................................................................... 121Add a Group Member .................................................................................. 121Delete a Group Member .............................................................................. 121Play the Group Name.................................................................................. 122Change the Group Name ............................................................................ 122

Deleting a Group ............................................................................................... 122Listening to a List of Distribution Groups:.......................................................... 123

Exiting the Voice Mail System ...............................................................123

7 Set Up Outlook for TAPIUsing TAPI to Call from Outlook ...........................................................125Installing the TAPI Support Software ...................................................127Configuring Windows for TAPI .............................................................132Configuring Outlook to Use TAPI .........................................................140Index 1

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Cisco 7912 Telephone User Guide Your Cisco Telephone 1 620-05600350

1Your Cisco TelephoneIntroduction

This guide describes how to use all of the features that are provided by your T6000 telephone system on your Cisco 7912G telephone.

Accessing Phone Features

Some features require you to dial an activating digit followed by a numeric code. The default value for this activating digit is 5 and it is used throughout this guide. However, your system administrator may choose to use another digit for this function. In that case, substitute your activating digit for the default. All feature operation will be exactly the same.

In This Manual Chapter 1 discusses the telephone hardware Chapter 2 contains an alphabetical summary of each telephone feature Chapter 3 contains an alphabetical summary of the T6000 telephone

features Chapter 4 discusses voice mail features (default menu). Chapter 5 discusses voice mail features (Option A menu). Chapter 6 discusses voice mail features (Option B menu). Chapter 7 discusses setting up Outlook for TAPI.

Telephone Description

The Cisco IP phone is a full-featured telephone that provides voice communication over an IP network. The phone functions much like a traditional analog phone, allowing you to place and receive telephone calls. The phone also supports features such as call forwarding, redialing, speed dialing, transferring calls, conference calls, and accessing voice mail. The Cisco IP 7912G telephone has several key components, which are shown in the following figure.

Cisco 7912G Features Table

2 Your Cisco Telephone Cisco 7912 Telephone User Guide 620-05600350

Figure 1: Cisco 7912G Telephone

Cisco 7912G Features Table

LCD Screen

Softkeys that change function depending on status of phone.

Volume

Hold

System Menu

Dial Pad

Message Waiting Indicator

LCD Scroll or Speed Dial Menu when phone is idle.

Features Descriptions

LCD screen Displays features such as the time, date, your phone number, caller ID, line/call status, and softkey tabs.

Softkeys Softkeys let you engage functions displayed on the corresponding LCD tabs. Softkey functions change depending on the status of the phone (for example, if the phone is active or idle).

Navigation button Enables you to scroll through text and select features displayed on the LCD screen. Provides short-cut access to the Speed Dial Menu when the phone is idle.

Menu button Provides access to phone services.

Hold button Places an active call on hold, resumes a held call, or switches between an active call and a held calldepending on the line state.

In This Manual

Cisco 7912 Telephone User Guide Your Cisco Telephone 3 620-05600350

Moving Your Telephone

Before moving your telephone, you should check with your system administrator to make sure that there is power for the telephone at the new location. You need a power adapter for your phone at the new location as well.

To move your phone, follow these steps:

1. Unplug the telephone from the LAN connection jack and the power adapter from the wall.

2. Take the telephone to the new location.3. Plug the telephone into the LAN connection jack and the power adapter into

a wall outlet.

4. Watch to ensure that the phone registers and boots up properly. If it does not, contact your system administrator.

Dial pad Works exactly like the dial pad on a traditional telephone.

Volume button Increases or decreases volume for the handset. Also controls the ringer volume (if on-hook).

Handset with indicator light

Functions like a traditional handset. The light strip at the top of the handset can be configured to indicate incoming calls and new voice messages.

Features Descriptions

Moving Your Telephone

4 Your Cisco Telephone Cisco 7912 Telephone User Guide 620-05600350

Cisco 7912 Telephone User Guide Basic Phone Features 5 620-05600350

2Basic Phone FeaturesAdjusting the Display Contrast

Depending on your ambient lighting and viewing angle, you may need to adjust the display contrast to achieve optimum visibility of your LCD display. To adjust the display contrast, follow these steps:

1. Press the Menu ( ) button.2. Use the Navigation button to scroll to Settings.3. Press Select.

TIP: As a shortcut, press Menu and then 3 on the keypad.

4. Use the Navigation button to scroll to Contrast.5. Press Select.6. Press and release the Up and Down soft keys to reach the desired contrast

level.

7. Press the Ok soft key to approve the changes.8. If you want the contrast to be saved if the phone resets, press Save.

NOTE: If you do not press Save and the phone resets, the contrast returns to the default setting.

9. Press Exit to exit the Setting menu.

Adjusting the Handset Volume

You can adjust the handset volume by picking up the handset and adjusting it while listening to dialtone or you can adjust it while on a call.

1. Pick up the handset or answer a call.2. Press and release the up or down VOLUME button to adjust the volume as

desired.

TIP: A horizontal scale displays on the phone to indicate the volume level.

3. To save the volume setting for future calls, press Save.

Adjusting the Speaker Volume

6 Basic Phone Features Cisco 7912 Telephone User Guide 620-05600350

Adjusting the Speaker Volume

To adjust the speaker volume, press and release the up or down VOLUME button while the speaker is in use.

TIP: A horizontal scale displays on the phone to indicate the volume level.

To save the volume setting for future calls, press Save.

NOTE: If you press the Volume button when not using the speaker, you will adjust the ringer volume.

Adjusting the Ringer Volume

To adjust the ringer volume press and release the up or down VOLUME button while the phone is on hook to adjust the ringer volume as desired. The ringer sounds and a horizontal scale displays on the phone to indicate the volume level. The new setting is saved automatically.

The ringer volume setting is saved until the phone is reset. If you want to save the ringer volume setting even after the phone resets, do the following:

1. After setting the volume level, press the Menu ( ) button.2. Use the Navigation button to scroll to Settings.3. Press Select.


4. If you want the volume to be saved if the phone resets, press Save.

NOTE: If you do not press Save and the phone resets, the volume returns to the default setting.

5. Press Exit to exit the Setting menu.

Answering Calls

Your Cisco phone allows you to answer calls while the phone is idle or while you are already in a conversation. It is also easy to switch back and forth between calls.

Answer a Call

When you hear your phone ring and see the red light flash on your handset, pick up the handset. You will be connected to the calling party.

Answering a Second Call (Call Waiting)


Answering a Second Call (Call Waiting)

When a call arrives while you are on the phone you can disconnect from the first call to answer the second or you answer the second call and keep the first call connected, but on hold.

Putting First Call on Hold

To answer a second call you do not need to end the current call. When you see the second call press the Answer soft key. The first call is automatically placed on hold and you are connected to the second call.

NOTE: If you do not answer the second call, it is sent to the programmed destination for unanswered calls, which is usually your voice mail mailbox.

Disconnecting the First Call

If you are through with your conversation with the current party, hang up the handset and the new call will ring.

Reconnecting to the First Call

If you wish to switch between the calls:

1. Use the scroll key to select the current call and press Hold. 2. Then use the scroll key to select the other waiting call and press Hold to

resume the conversation with that caller.

To end either call, press EndCall while connected to the party you no longer wish to speak to.

Hanging Up

To hang-up or disconnect from a call, use one of these options:

Replace the handset in its cradle. Press the EndCall soft key.TIP: Using the EndCall key allows you to end a call without having to hang up the handset. You can then place another call.

Making a Call


Making a Call

Several options exist for you to make calls from your telephone. If the phone is not in use, you may use the handset (traditional), the speaker, or the keypad (direct dialing).

Using the Handset1. Lift the handset.2. If this is an outside call, press 9 (or the digit that is required to access an

outside line). An outside line is automatically selected.

3. Dial the desired number, including 1 and the area code, if required for outside calls.

Using the Speaker1. Press NewCall.2. If this is an outside call, press 9 (or the digit that is required to access an



4. When the call is answered, pick up the handset to talk.

Using the Keypad1. If this is an outside call, press 9 (or the digit that is required to access an

outside line).


3. Press Dial (activates the speaker)4. When the call is answered, pick up the handset to talk.

While on a Call1. Press NewCall. This will put the current active call on hold.2. If this is an outside call, press 9 (or the digit that is required to access an



4. After the second call answers, you may switch to the call that is on hold by using the scroll key to select the other call, and pressing the Hold key.

Using the Hold Button


NOTE: If your Cisco 7912 phone has a line appearance on another phone (such as a receptionist or secretary), then you will not be able to make a new call or answer an incoming call when your line is in use on the other phone.

Monitoring a Call Hands-Free

If you are put on hold, you can put the call on the speaker and hang up the handset to monitor the call until you are taken off hold again. This is useful when, for example, you are waiting in a queue for the next available agent.

Using the Hold Button

While the call is ringing or once it has been answered, you can use the following steps to switch the call to the speaker and hang up the handset to free your hands.

1. Press the Hold button.The other party is placed on hold.

2. Replace the handset in the cradle. 3. Press the Hold button again.

You will be able to hear the hold music, announcement or conversation played through the phone speaker. The other party will not be able to hear you, however.

4. To speak to the other party, pick up the handset and press the Hold button.

Using the Monitor Soft Key1. Pick up the handset and dial the number.2. While the call is ringing, press the Monitor key and hang up the handset.

The call plays through the speaker.

3. When the called party answers do one of the following: Pick up the handset and press the MonOff key to speak to the called

party.

TIP: If the other party still cannot hear you, press the Hold button.

Press the MonOff key and play the call through the speaker. To talk to the called party, pick up handset and press the Hold button.

Feature Notes The Monitor key will disappear as soon as the call is answered. The MonOff key is visible for a short period of time.

Selecting a Ringer Sound


Selecting a Ringer Sound

To change the sound of your telephones ringer (personalized ringing), follow these steps:

1. Press the Menu ( ) button.2. Use the Navigation button to scroll to Settings.3. Press Select.


4. Use the Navigation button to scroll to Ring Type.5. Press Select and a list of ringer options appears. 6. Use the Navigation button to scroll up and down the ringer options.7. Press Play to hear the highlighted ringer option.8. Press Select to check the checkbox for your choice of ringer.9. Press OK to accept and save your ringer choice.10. To retain the ringer if the phone resets, press Save.11. Press Exit to exit the Setting menu.

Using the Call Directory

The Cisco IP Phone maintains a directory of calls you miss, receive, or make. You can use this directory to locate numbers you want to redial. These sections describe what you can do with the directory:

Viewing or Dialing from the Directories

You view the calls you have made, received or missed using the Directories menu to view the call logs and, if desired, dial from the call log.

1. Press the menu ( ) button.2. Use the Navigation button to scroll to Directories.3. Press Select.


4. Use the Navigation button to scroll to desired directory (i.e. Missed Calls, Received Calls or Placed Calls).

5. Press Select when you have selected a directory.6. Use the Navigation button to scroll through the calls.7. To place a call from the directory, press Dial to dial the number.

Deleting Records in the Directories


NOTE: You might need to use the EditDial soft key to add digits to the front of the number. For example, if the call was from or to an outside, long-distance caller, you need to add the digits 9 and 1 to the front of the number.

8. Press Exit twice or press the Menu button to exit the Directories.

Deleting Records in the Directories

You can delete all the records in a directory in a single step or you can delete individual records within a directory.

Deleting All Records in a Directory

To delete all the records in the Missed Calls, Received Calls or Placed Calls directories, select the directory on the Directories menus and press Clear.

Deleting Individual Records in a Directory1. Press the menu ( ) button.2. Use the Navigation button to scroll to Directories.3. Press Select.


4. Use the Navigation button to scroll to desired directory (i.e. Missed Calls, Received Calls or Placed Calls).

5. Press Select when you have selected a directory.6. Use the Navigation button to scroll through the records to find the one to

delete.

7. Press Delete.8. Repeat until you have deleted all the desired records.9. Press Exit twice or press the Menu button to exit the Directories.

Using the Call Directory


Cisco 7912 Telephone User Guide System Telephone Features 13 620-05600350

3System Telephone FeaturesThis chapter contains an alphabetical summary of all features that may be provided on your telephone. You will only be able to use those features that have been configured on to your telephone by the system administrator.

NOTE: The features on your phone are set by the service provider. It is possible that some system features are not provided for your phone. If you do not have a feature listed in this chapter and would like to have it on your phone, contact your service provider for help.

Feature Activation Digit

Some features require you to dial an activating digit followed by a numeric code (example: 588). The default value for this activating digit is 5 and it is used throughout this document. However, your system administrator may choose to use another digit for this function. In that case, substitute your activating digit for the default. Operation of all features will be exactly the same.

NOTE: The feature codes (star codes) listed in these procedures are the default values for your phone system at the time of installation. They may be changed by your service provider. Any list of feature codes given to you by your service provider should be used in place of the codes listed here.

Abbreviated Dial

This feature lets a you create, modify, delete, verify and use a personal list of up to 100 Abbreviated Dial codes. Abbreviated Dial codes must be entered as two digits when programming and dialing (Example: enter 04 instead of 4).

Creating an Abbreviated Dial Code1. Press 75*.2. Press the Dial soft key or pickup the handset.

A voice prompt will lead you through the remaining steps.

3. Press 1 to program (set) the Abbreviated Dial code.4. Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter

* to exit.

Abbreviated Dial

14 System Telephone Features Cisco 7912 Telephone User Guide 620-05600350

5. Dial the phone number you want to assign to this Abbreviated Dial code, followed by #.The phone number you entered for this Abbreviated Dial number is repeated back.

NOTE: Be sure to enter all the numbers normally required to dial the call. This includes the area code for long distance calls and may include the area code for local calls in some areas.

6. Press # to save or * to exit without saving.7. Program or verify another Abbreviated Dial code or hang up to exit.

Using an Abbreviated Dial Code1. Press *3 then the desired Abbreviated Dial code (00-99).2. Press the Dial soft key or pickup the handset.3. Wait for the called party to answer.4. If you pressed Dial, pick up the handset and press the Hold button to talk.

Modifying an Abbreviated Dial Code1. Press 75*.2. Press the Dial soft key or pickup the handset.


3. Press 1 to program (set) the Abbreviated Dial code (00-99).4. Press the digits of the Abbreviated Dial code to modify followed by # or press

* to exit.

5. Dial the phone number you want to assign to this Abbreviated Dial code followed by the # sign, or press * to cancel.The phone number you entered for this Abbreviated Dial number is repeated back.

NOTE: Be sure to enter all the numbers normally required to dial the call. This includes the area code for long distance calls and may include the area code for local calls in some areas.

6. Press # to save the changes or * to exit without saving.7. Program or verify another Abbreviated Dial code or hang up to exit.

Deleting an Abbreviated Dial Code


Deleting an Abbreviated Dial Code1. Press 75*.2. Press the Dial soft key or pickup the handset.


3. Press 1 to program (set) the Abbreviated Dial code (00-99).4. Press the digits of the Abbreviated Dial code to delete followed by the # sign.

A confirmation message tells you: No number was entered.

5. Program or verify another Abbreviated Dial code or hang up to exit.

Verifying an Abbreviated Dial Number1. Press 75*.2. Press the Dial soft key or pickup the handset.3. Press 2 to verify (check) an Abbreviated Dial code (00-99).4. Press the Abbreviated Dial code you wish to verify.

The phone number you entered for this Abbreviated Dial number is repeated back.

5. Program or verify another Abbreviated Dial code or hang up to exit.

Anonymous Call Rejection

When enabled, this feature rejects calls from callers who block the display of their caller ID information.

Enabling Anonymous Call Rejection1. Press *77 on the telephone keypad.2. Press the Dial soft key or pickup the handset.3. Hang up.

On any subsequent incoming call that provides no caller ID, the calling party gets a message that the party they are calling does not accept anonymous calls.

Disabling Anonymous Call Rejection1. Press *87 on the telephone keypad.2. Press the Dial soft key or pickup the handset.3. Hang up.

Authorization Code Calling


Authorization Code Calling

This feature is available system-wide to allow/deny long distance and other types of dialing and does not appear as a button on your telephone.

If you are required to enter an authorization code for a call, follow these steps:

1. Access an outside line.2. Press the # sign.3. Enter the authorization code (obtained from your system administrator).

When the correct code is entered, you hear dial tone.

4. Enter the desired number you want to call.

Billing Codes

This feature lets you assign a project or client code (up to 30 characters) to any call. The code entered is recorded in the Call Data Record (CDR) file for the call. Contact your system administrator to retrieve the billing records from the CDR file.

While in an active call, follow these steps:

1. Notify the other party that you need to put them on hold for a moment. Press the Transfer button.

2. Enter *02.3. Enter the desired billing code followed by the pound sign (#). The call will

resume.

Blind Transfer

Use this feature to transfer a call to another number without having to announce it. See also Transfer on page 63.

1. Tell the calling party that you will transfer the call.2. Dial the number to which you want to transfer the call.3. Press the Dial soft key.4. Hang up.

Call Block (Selective Call Rejection)

Call Block (also known as Selective Call Rejection) allows you to program your phone to reject calls from a list of telephone numbers. All calls from phones on the list receive a message which says you are not accepting calls.

Enabling/Disabling Call Block


To use this feature (*60), you create a list of telephone numbers (internal or external) that receive the message when a call with that caller ID appears at your telephone.

Call Block is managed through a menu of commands activated by pressing digits on the keypad. The menu commands are:

1 - Enable/disable feature 2 - Add last caller to blocked list 3 - Add numbers to blocked list 4 - List numbers to blocked list 5 - Delete numbers from blocked list

The display on your telephone will show the options for each menu level. For example, if you press 5 to delete a number, the display will show: 1=Num, 2=List, 3=Del All, *=Main Menu.

Enabling/Disabling Call Block

The T6000 system allows you to turn the Call Block feature on and off (i.e., decide when calls from your list will be forwarded and when they will ring at your telephone as usual). Disabling (turning off) the feature does not delete the list of callers who are blocked and receive the message.

1. Press *60 or *80 on the telephone keypad.2. Press the Dial soft key or pickup the handset.

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 1 to enable Call Block if it is disabled or to disable the feature if it is enabled.

Blocking Number of Last Call Received1. Press *60 or *80 on the telephone keypad.2. Press the Dial soft key or pickup the handset.


3. Press 2 to add the number of the last call you received to the blocked list.You are returned to the Selective Call Forward menu.

4. Select a menu item or hang up.

NOTE: Adding a number this way does not affect any numbers already on your list, but simply adds the most recent caller to your blocked list.

Call Block (Selective Call Rejection)


Adding Numbers to Call Block List1. Press *60 or *80 on the telephone keypad.2. Press the Dial soft key or pickup the handset.


3. Press 3 to add telephone numbers to the list of numbers that will be blocked.4. Enter the number with no spaces, dashes or special characters followed by

the # key.5. Press # to save the entry or * to exit without saving.6. Select a menu item or hang up.

Listing Blocked Numbers1. Press *60 or *80 on the telephone keypad.2. Press the Dial soft key or pickup the handset.


3. Press 4 to hear the list of numbers which will be blocked.The voice prompt announces the list and the first number.

4. Press # to hear the next number or press * to return to the Call Block menu.As long as you press # for the next number, the system will scroll through the list of member numbers, starting over with the first number after the last number is spoken.

5. Repeat the previous two steps until you have heard as many of the numbers as you want.

6. Press * to return to the Call Block menu when you are finished listening to member numbers.

Deleting Numbers from Call Block1. Press *60 or *80 on the telephone keypad.2. Press the Dial soft key or pickup the handset.


3. Press 5 to delete telephone numbers from the list of numbers which will be blocked.

4. The voice prompt provides options for deleting members including: Press 1 if you know the number to delete;

(see Step 4)

Deleting Numbers from Call Block


Press 2 for a list of numbers; (see Step 8)

Press 3 to delete all numbers; (see Step 14)

Press * to return to the Call Block menu.5. Press 1 to remove a specific number.6. Enter the number to delete with no spaces, dashes or special characters

followed by the # key.

The voice prompt repeats the number you just entered.

7. Press # to save the entry (delete it from your list) or press * to cancel the entry.8. Select a menu item or hang up.9. Press 2 to hear the list of numbers and have the option to delete them as you

go through the list.

The voice prompt announces the list and the first number.

10. Press # until you find the number you wish to delete.11. Press 1 to delete the number, # to hear the next number or * to return to the

Call Block menu.

The number is deleted immediately and the next number in the list is announced.

12. You can press 1 to delete it, # to hear the next number or * to return to the Call Block menu.

13. Repeat the previous three steps until you have found and deleted as many of the numbers as you want.

14. Press * to return to the Call Block menu or hang up15. Press 3 to immediately delete all member numbers.

The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Call Block menu.

16. Select a menu item or hang up.

Call Forward (All Calls)

Call Forward (All Calls) allows you to forward all calls for your phone to the number you enter. Calls will not ring at your phone and will be sent to the number you entered as the forward destination. If your telephone has a display, it will show that your telephone is forwarded. You can forward calls to an IP or non-IP phone.

If your phone does not have an indicator showing that the phone is forwarded, then it will emit one short ring or ping ring when a call comes in to the phone. The ping ring is provided to remind you that your phone is forwarded to another number.

Call Forward (All Calls)


NOTE: If an incoming call is marked Urgent, then the call will not be forwarded.

Calls forwarded to an external number (7 or more digits) that are unanswered will roll over to voice mail (if available) at that number. Calls forwarded to an internal number (4-digit to 6-digit extension) that are unanswered will roll over to voice mail (if available) for the called party (not the forwarding destination).

External forwarding must be supported by your system for external numbers to be accepted. Be sure to include the access code for an outside line and the area code, if necessary, with the external number. Up to 20 digits may be entered.

Enabling Call Forward (All)

Using the Phone1. Press the CFwdAll button. The display shows an icon followed by *Forward.2. Enter the number to which you want to forward all calls. Be sure to enter the

number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered.

3. To forward your calls, do one of the following to hang up the phone: Press the EndCall softkey Pickup and replace the handset.

4. Call forward (all) is enabled and the display shows Forwarded to xxxx.

Using Star Codes

NOTE: The display will show the available options as the prompts are played. Depending on available space on the display, the final entry (usually * for re-enter or exit) may not appear completely.

1. Press 72* on the telephone keypad. If you do not have a previously configured forward number, you will be

instructed to enter a forwarding number and press #. If you previously configured a forwarding number, you will be instructed

to do one of the following: Press 1 to enable forwarding. Go to step 8. Press 2 to change the current forwarding number. Go to step 2.

2. Enter the number to which you want to forward all your calls. Be sure to enter the number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered.

3. Press #.

Disabling Call Forward (All)


4. A prompt asks you to confirm the forwarding number by pressing # or re-enter the forwarding number by pressing *.

If you entered an external number, but are not allowed to forward calls to external numbers, a prompt states the number is invalid and requests you enter a number.

5. If you pressed *, return to step 2 or hang up.6. If you pressed #, you are offered the option to verify the forwarding number.

Press 1 to verify the number you entered. Press 2 to enable the number. Go to step 8.

7. If you pressed 1, the forwarding number is dialed. Call is answered by a person: Explain your call, have them hang up,

and then press # to enable the forwarding number or * to exit without enabling forwarding.

Call is not answered: Press # to end the verification attempt. A prompt explains the call is not connected and asks you to press # to enable the forwarding number or * to exit without enabling forwarding.

Answering machine or voice mail answers: Press # to escape. A prompt explains the call is not connected and asks you to press # to enable the forwarding number or * to exit without enabling forwarding.

8. Forwarding for all calls is enabled.

Disabling Call Forward (All)

Using the Phone1. Press the CFwdAll button. The display shows an icon followed by *Forward.2. Do one of the following to hang up the phone:

Press the EndCall softkey Pickup and replace the handset.

Using Star Codes1. Press 73* on the telephone keypad.2. Press the Dial softkey.3. Call forwarding (all) is disabled and the phone hangs up.

Call Forward (Busy)

Call Forward (Busy) allows you to forward calls arriving at your phone while it is busy to be forwarded to the number you enter. Calls will not ring at your phone and will be sent to the number entered as the forward destination.

Call Forward (Busy)


Calls forwarded to an external number (7 or more digits) that are unanswered will roll over to voice mail (if available) at that number. Calls forwarded to an internal number (4- to 6-digit extension) that are unanswered will roll over to voice mail (if available) for the called party (not the forwarding destination).


NOTE: If an incoming call is marked Urgent, then the call will not be forwarded.

Enabling Call Forward (Busy)


1. Press 76* on the telephone keypad. The display shows 76*. If you do not have a previously configured forward number, you will be



2. Enter the number to which you want to forward all your calls when busy. Be sure to enter the number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered.

3. Press #.4. A prompt asks you to confirm the forwarding number by pressing # or re-enter

the forwarding number by pressing *.




7. If you pressed 1, the forwarding number is dialed.

Disabling Call Forward (Busy)


Call is answered by a person: Explain your call, have them hang up, and then press # to enable the forwarding number or * to exit without enabling forwarding.

Call is not answered: Prompt explains call not connected and asks you to press # to enable the forwarding number or * to exit without enabling forwarding.

Answering machine or voice mail answers: Press # to escape, and then press # to enable the forwarding number or * to exit without enabling forwarding.

8. Call forward (busy) is enabled.Calls forwarded to an off-net number that are unanswered will roll over to voice mail (if available) at the forwarded to destination. Calls that stay on-net and are unanswered will roll over to your voice mail (if available).

NOTE: There is no message indicating that Call Forwarding (Busy) is enabled. The only way to check is to dial the extension and see if the call is forwarded.

Disabling Call Forward (Busy)1. Press 77* on the telephone keypad.2. Press the Dial softkey.3. Call forward (busy) is disabled and the phone hangs up.

Call Forward (No Answer)

Call Forward (No Answer) allows you to forward calls that are unanswered at your phone (when the phone is not being used) to the number you enter.

NOTE: If you are on a call and another call comes to your phone, the phone is considered busy. If the second call is not answered, it will follow the Call Forward - Busy treatment.

Calls forwarded to an external number (7 or more digits) that are unanswered will roll over to voice mail (if available) at that number. Calls forwarded to an internal number (less than 7-digit extension) that are unanswered will roll over to voice mail (if available) for the called party or the forwarding destination, depending on the system configuration.


Call Forward (No Answer)


Enabling Call Forward (No Answer)


1. Press 78* on the telephone keypad. The display shows 78*. If you do not have a previously configured forward number, you will be



2. Enter the number to which you want to forward all your calls when *. Be sure to enter the number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered.







and then press # to enable the forwarding number or * to exit without enabling forwarding.



8. Call forward (no answer) is enabled.

Disabling Call Forward (No Answer)


Calls forwarded to an off-net number that are unanswered will roll over to voice mail (if available) at the forwarded to destination. Calls that stay on-net and are unanswered will roll over to your voice mail (if available).

NOTE: There is no message indicating that Call Forwarding (No Answer) is enabled. The only way to check is to dial the extension and see if the call is forwarded.

Disabling Call Forward (No Answer)1. Press 79* on the telephone keypad.2. Press the Dial softkey.3. Call forward (no answer) is disabled and the phone hangs up.

Call Forward (Out of Service)

Call Forward (Out of Service) allows you to forward for your phone when it is out of service to the number you enter. Calls will not ring at your phone and will be sent to the number you entered as the forward destination. You can forward calls to an IP or non-IP phone.

Calls forwarded to an external number (7 or more digits) that are unanswered will roll over to voice mail (if available) at that number. Calls forwarded to an internal number (4-digit to 6-digit extension) that are unanswered will roll over to voice mail (if available) for the called party (not the forwarding destination).


Enabling Call Forward (Out of Service)


1. Press 70* on the telephone keypad. If you do not have a previously configured forward number, you will be



Call Pickup


2. Enter the number to which you want to forward calls when your phone is out of service. Be sure to enter the number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered.






and press # to enable the forwarding number or * to exit without enabling forwarding.



8. Forwarding for out of service is enabled.

Disabling Call Forward (Out of Service)1. Press 71* on the telephone keypad.2. Press the Dial softkey.3. Call forward (out of service) is disabled and the phone hangs up.

Call Pickup

This feature lets you use one phone to answer another phone that is ringing. There are two types of Call Pickup: Directed Call Pickup and Group Call Pickup. Both phones must be members of the same Call Pickup Group. Your system administrator should tell you if you are in a pickup group and who the members are.

Directed Call Pickup

Directed Call Pickup lets you answer another phone from your phone when you hear the other phone ringing. Both phones must be members of the same Directed Call Pickup Group. Your system administrator should tell you if you are in a pickup group and who the members are.

Group Call Pickup


Using the Phone1. Pick up the handset.2. Press the more soft key until you see the Pickup soft key.3. Press the Pickup soft key.4. Dial the ringing extension number to answer the phone and begin speaking

with the caller.

Using Star Codes1. Press *12 on the telephone keypad.2. Press the Dial soft key or pickup the handset.3. Dial the ringing extension number.4. If you pressed Dial, pick up the handset and press the Hold button to speak

with the caller.

Group Call Pickup

Group Call Pickup lets you answer another phone that is in your Call Pickup Group. Both phones must be members of the same Call Pickup Group. Your system administrator should tell you if you are in a pickup group and who the members are.

Using the Phone1. Pick up the handset. 2. Press the scroll key until you see the Group Pickup (GPickUp) soft key.3. Press the GPickUp soft key to answer the phone and begin speaking with the

caller.

Using Star Codes1. Press *06 on the telephone keypad.2. Press the Dial soft key or pickup the handset.3. If you pressed Dial, pick up the handset and press the Hold button to begin

speaking with the caller.

Call Return

Using this feature dials the telephone number of the last incoming call. However, if the caller is shown as Unknown, then Call Return will not work.

1. Press *69 on the telephone keypad.2. Press the Dial soft key or pickup the handset.

Call Trace


3. A voice prompt will repeat the last incoming number. You may press 1 to return the call or hang up.

4. If you entered 1, wait for the called party to answer.5. If you pressed Dial, pick up the handset and press the Hold button to speak

with the caller.

Call Trace

Call Trace allows you to record the telephone number of an offending call, but must be performed immediately after the offending call is ended.

NOTE: The feature will not work if Call Waiting is triggered while you are receiving the offending call.

1. Hang up.2. Press *57 on the telephone keypad.3. Press the Dial soft key or pickup the handset.

The last number that called you is traced. After you initiate Call Trace, a recording informs you if the trace succeeded and provides you with an 800 number you can use to take legal action.

Your phone number and the caller ID of the offending caller is recorded in the phone systems Call Data Record (CDR). Check with your service provider to retrieve the phone number of the traced call from the CDR. Note the time and date that you traced the call, as this will help the system administrator find the call in the CDR file.

Call Waiting

If your phone is configured with Call Waiting, you can answer an incoming call without disconnecting from the current call.

If a call comes in while you are on the phone, you will hear a single beep repeated approximately every ten seconds.

NOTE: If your phone is configured to be part of a Hunt Group, it will skip to the next phone in the hunt group before you will be able to pick up the second incoming call.

Answering the Second Call

To answer a second call without ending the current call, press the Answer softkey. The first call is placed on hold and you will be connected to the new incoming call.

Switching Between Held Calls


Switching Between Held Calls

To switch between calls, use the scroll key to highlight the held call (the Hold button will light red). Press the Hold button. The current call is held and the first call resumes.

When you disconnect from the active call, the other call is still on hold. Press the Hold button again to resume the other call.

NOTE: Pressing the switchhook to pick up the second call will disconnect the current active call.

Suspending Call Waiting

You can suspend Call Waiting just for the next call by entering *70 and then entering the number you wish to call. Any subsequent call coming in will go directly to your voice mail or other specified no answer destination. Call Waiting will be enabled again when you disconnect from the call.

Call Waiting with Caller ID

If you have both the call waiting and caller ID capabilities, you can see the caller ID of a call waiting call on your telephone's display.

Call Waiting with ID Manager

While already on a phone call, this feature allows the user to view the Caller ID of a second incoming phone call and decide how the second call should be handled. The user has four options:

Answer the new call and put the current on hold. Press 1 to send the call to voice mail. Press 2 to send a "Please Hold" announcement to the incoming caller. Press 3 to send a "Call Me Back" announcement to the incoming caller.

After the announcement is played, the call is disconnected.

This feature must be turned on by your system administrator for you to have access to its functions.

NOTE: If you have a line-appearance of another phone on your phone, and a call comes in for the other line, you can only use the 2 - Please Hold feature to put the call on hold.

Pressing 1 or 3 for an incoming call for the other line-appearance will disconnect

Caller ID Block


the caller from your phone, but the call will continue to ring on the other phone.The send to voice mail and Call Me Back features are not available because the call may still be picked up on the phone that the line is assigned to as a prime line.

Caller ID Block

This feature blocks the display of your phone number to the called party for this call only. Be aware that if the person you are calling does not accept anonymous calls, your call will be rejected since no Caller ID information is provided.

1. Press *67 on the telephone keypad.2. Press the Dial soft key or pickup the handset.3. Dial the phone number that you do not want to show your Caller ID to.

Conference

If supported by your system, you can conference several internal and/or external parties together. Check with your system administrator for the availability of this feature on your system.

To create a conference call, follow these steps:

1. Make a call or be engaged in a call.2. Press the Conference button.3. Dial the number of the person that you want to include in the conference.4. When the person answers, inform the party about the conference and then

press the Conference button to add that party into the conference call.5. Repeat steps 1-3 to add additional parties to the conference.

Conference Call Tips The parties connected to the conference call remain connected to each

other while you add additional parties. They may carry on a conversation with each other while you finish adding parties to the conference.

Even if the call initiator disconnects, any of the other parties (who have the conference feature) can use it to add new parties.

To place a conference call on hold, press the HOLD button ( ). The other parties can talk among themselves but they cant hear you.

When you put the call on hold, a beeping tone automatically sounds every few seconds.

To transfer a conference call to another telephone, press the Transfer key. Dial the number to which you want to transfer the call and then press Transfer key again.

Programming a Guest Phone


Dial Tone and Ringer Patterns

The FrameMaker telephone system generates different ringer and dial tones, depending on call conditions.

There are two types of dial tone:

Internal Dial Tone A continuous, higher-pitched tone External (Outside) Dial Tone A continuous, lower-pitched tone

There are several types of ringers all are answered the same way:

One Ring Internal (Extension-to-Extension) Calls and when the system has called your extension to remind you or to notify you about something.

Two Rings External Calls Distinctive Rings A different ring tone is provided for up to two

additional Direct Inward Dial (DID) numbers assigned to your telephone by the system administrator. These numbers do not appear as lines on your telephone, but ring your prime line with the appropriate ring when they are dialed.

Priority Ring The call screening feature allows users to designate specific callers as important enough to ring through to their telephone even if Do Not Disturb is activated. A different ring tone is provided for calls assigned the Priority Call option. See Priority Call on page 46.

Direct Extension Assignment

This feature lets you program another telephone in the same corporate system to be your telephone. For example, you are visiting a branch office for an extended business trip and you want to program a guest telephone to ring as your telephone while you are there. This feature requires your old phone and the new/guest phone to be the same type of phone.

Programming a Guest Phone

To program a guest phone to act as your phone, follow these steps:

1. From the guest /new phone, dial 588 (or the code provided by your system administrator). You are prompted to enter the telephone number which you want that phone to be (Presumably, your original/old phone number).

2. Enter your complete 10-digit telephone number, followed by the # key. You are prompted to enter a password. The password default is the last four digits of the phone number entered in this step.

3. Enter your password, followed by the # key. The phone is now programmed to be your phone and your old phone is removed from service.

Do Not Disturb


NOTE: When you reassign your telephone number to the new phone, the button template from your old phone is assigned to the new phone.

Re-establishing the Guest Phone

To reset the guest phone to its original number, follow the steps to program a phone, using the original phone number and password of the guest phone.

Re-establishing Your Old Phone

Once you have programmed another phone with your old phones extension, you must reconfigure your old phone before using it. Your old phone displays the message Pickup handset to configure. Pickup the handset and perform the following steps:

Documents

Cisco 7912 User Guide