Christopher Buck Email: [email protected] Winesap
WayApt. BAnderson, IN 46013Phone: 765-215-4890
ObjectiveTo be employed in the IT field in an environment that
allows growth and continued learning.
EducationCurrently enrolled in classes. In final semester for my
degree.
CertificationsSecurity+ and Windows Database Fundamentals.
Currently working towards others.
Work Experience2/2016-Present Desktop Technician for Elwood
Community Schools via Five-Star Technology Solutions.
Responding to tickets regarding users issues with their
printers, Windows computers, Mac computers, iOS devices, Chrome
books, projectors and Smart boards. Managing user bases within
Novell, Active Directory and Google Admin. Managing mobile devices
via Light Speed Mobile device management. Managing Light Speed
filter to ensure only appropriate materials are accessible online.
Installing Ethernet cables to meet changing needs. Hardware repairs
on above devices. Installation of smart boards and projectors.
Creating and managing software bundles through Zenworks 11.
Training new Techs at our site. Served as technical adviser on
schools technology committee. Assisted with migration from
groupwise mail system to Google apps. Working with learning
impaired children to teach them basic technology skills. Preparing
site and ensuring readiness for statewide testing. Using PXE for
imaging.
5/2013-2/2016 iOS Senior Technical AdviserReceiving incoming
calls from level 1 advisers in need of assistance. Taking customer
calls in order to resolve issues with iOS devices, iCloud and
iTunes. Troubleshooting issues with customer's Windows computers,
Mac computers and networks in order to restore full functionality.
Working directly with engineering teams to gather log files and
find solutions to new and emerging issues.
8/2011-5/2013 iOS Technical AdviserFront line support for iOS
devices, iTunes and iCloud. Taking customer calls in order to
resolve issues with their iOs and iOS compatible computers.
Troubleshooting Windows and Mac computers so that they may function
correctly with iTunes and iCloud.
ReferencesMichelle Hildebrant, Team Lead, Concentrix,
317-506-6665Derek Huff, Support Specialist, Five-Star Tech, Mike
Sumpter, Tech Director, Five-Star Tech,
Computer skills: Proficient with Windows, Mac and Linux based
environments. Troubleshooting Windows, Mac, Chromebook and iOS
based devices. Comfortable in a text based computing environments.
Proficient in Google Admin, Lightspeed systems, Novel, Zenworks 11
and AD.
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