Choosing your hospital - NHS · choosing where to receive your full treatment, if you need it. This will include your initial outpatient appointment and any other appointments for

Choosing your hospitalBarking and Dagenham

Primary Care Trust

For most medical conditions, you can now choose whereand when to have your treatment.

This booklet explains more about choosing your hospital.

You will also find information about the hospitals you canchoose from.

Second editionDecember 2006

Contents

What is patient choice? 1

Making your choice 2

How to use this booklet 3

Where can I have my treatment? 4

Your hospitals A to Z 7

Your questions answered 26

How to book your appointment 28

What do the specialty names mean? 29

What does the healthcare jargon mean? 31

Where can I find more information and support? 33

How do your hospitals score? 34

Hospital score table 38

What is

patient choice?If you and your GP decide that you need to see a specialist for moretreatment, you can now choose where and when to have yourtreatment from a list of hospitals or clinics.

Why has patient choice been introduced?Research has shown that patients want to be more involved in makingdecisions and choosing their healthcare. Most of the patients who areoffered a choice of hospital consider the experience to be positive andvaluable. The NHS is changing to give you more choice and flexibilityin how you are treated.

Your choicesYour local choices are included in this booklet. If you do not want toreceive your treatment at a local hospital, your GP will be able to tellyou about your choices of other hospitals across England.

As well as the hospitals listed in this booklet, your GP may be able tosuggest community-based services, such as GPs with Special Interestsor community clinics. Or, if your GP decides to refer you to a ClinicalAssessment Service and you then need to go to hospital, you will beable to choose from this list of hospitals.

General information 1

Making your choiceIn choosing where to have your outpatient appointment, you will bechoosing where to receive your full treatment, if you need it. This willinclude your initial outpatient appointment and any otherappointments for treatment (for example, inpatient care) or aftercare.

However, if you are not happy with your chosen hospital after youroutpatient appointment, your GP can make you an appointment atanother hospital.

If you need very specialised care, you may need to be referred toanother hospital. You may also be transferred to another specialtyif the hospital doctor feels that this is more appropriate for yourcondition.


How to use this bookletThis booklet includes information about your choice of hospitals.

Use the ‘Where can I have my treatment?’ table on page 4 tofind out which hospitals offer your treatment.You can then find information about individual hospitals. Thisstarts on page 7.You can also find out how your hospital scores against a numberof measures, some of which are patients’ views. Thisinformation starts on page 38.

You will also find other information in this booklet to help you makeyour choice. You can use the 'Contents list' at the beginning of thebooklet to find this information.

You can also find more information on www.nhs.uk

Your local library can help you use the internet to search for moreinformation on choosing your hospital. See the 'Where can I findmore information and support?' page later in this booklet for somewebsite addresses that you can use.


Where can I have my treatment? Use the chart below to check which hospitals provide the service you

need. In addition to the hospitals listed, your GP may be able to refer

you to community-based or other services. Ask him or her what’s

available in your local area. He or she will also advise you if the service

you need is not listed. Specialty name

Hospital providerBarking and Dagenham Primary

Care Trustpage 7

Barking, Havering and RedbridgeHospitals NHS Trust

page 8

Barts and The London NHS Trustpage 10

Great Ormond Street Hospitalfor Children NHS Trust

page 12Guy's and St Thomas' NHS

Foundation Trustpage 13

Homerton University HospitalNHS Foundation Trust

page 14Moorfields Eye Hospital NHS

Foundation Trustpage 15

Hospital information 4

Specialty name

Hospital providerNewham University Hospital NHS

Trustpage 16

North Middlesex University NHSTrust

page 17

Royal Free Hampstead NHS Trustpage 18

Royal National OrthopaedicHospital NHS Trust

page 19St George's Healthcare NHS

Trustpage 20

St Mary's NHS Trust page 21

University College LondonHospitals NHS Foundation Trust

page 22Whipps Cross University Hospital

NHS Trustpage 25


To find out more about the hospitals you can choose fromgo to page 7

To find out what these specialties mean go to page 29.


Barking and Dagenham Primary Care Trustwww.barkinghaveringhealth.nhs.uk

The Trust specialises in community-based services, including nursing anddentistry, children’s services, adult services and services for olderpeople. Services available at Broad Street Resource Centre include awalk-in centre and GPs with Special Interests performing gynaecology,minor surgery and dermatology. Musculoskeletal (muscles and joints)services and audiological medicine are performed at Vicarage Fields.

Broad Street ClinicalAssessment and TreatmentService

Broad Street Resource Centre,Morland Road, Dagenham,RM10 9HUTel: 020 8507 9654

Trains: n/aTube Station: DagenhamHeathway. Less than half a mile.Buses: Buses 173, 174 and 175.0845 300 7000.Parking: Free, but limited.


Barking, Havering and Redbridge Hospitals NHS Trustwww.bhrhospitals.nhs.uk

Barking, Havering and Redbridge Hospitals NHS Trust operates acrossthree main sites at Barking, Queen's and King George hospitals serving apopulation of around 700,000 from a wide range of social and ethnicgroups, making it one of the largest hospital trusts in England.

Barking Hospital

Upney Lane,Barking, Essex,IG11 9LX

Trains: Barking. One mile.Tube Station: Upney. One mile.Buses: n/aParking: On-site parking available. Charges apply.


Barking, Havering and Redbridge Hospitals NHS Trustwww.bhrhospitals.nhs.uk

King George Hospital

Barley Lane,Ilford, Essex,IG3 8YBTel: 020 8983 8000

Trains: Goodmayes. Two miles.Tube Station: Newbury Park. Fourmiles.Buses: n/aParking: On-site parking available. Charges apply.

Queen's Hospital

Rom Valley Way,Romford, Essex,RM7 0AGTel: 0845 130 4204

Trains: Romford. One mile.Buses: Transport for London. 0207222 1234.Parking: On-site parking available. Charges apply.

To see how yourhospital scores seepage 34


Barts and The London NHS Trustwww.bartsandthelondon.nhs.uk

The Trust has an international reputation. We offer a full range ofspecialist centres, including Britain's biggest heart attack centre, aregional cancer centre and one of the UK's largest children's hospitals.Home to London's air ambulance, Barts and The London is one of thecapital's largest trauma and emergency care centres, providing surgicalexpertise that also benefits patients requiring more routine operations.

St Bartholomew's Hospital

West Smithfield,London,EC1A 7BETel: 020 7377 7000

Trains: Blackfriars, Cannon Street, CityThameslink. Less than half a mile.Tube Station: St Paul's, Farringdon,Barbican, Blackfriars. Less than half amile.Buses: London Travel information. 0207222 1234.Parking: Off-site parking available. Charges apply.


Barts and The London NHS Trustwww.bartsandthelondon.nhs.uk

The London Chest Hospital

Bonner Road,London,E2 9JXTel: 020 7377 7000

Trains: Cambridge Heath. Less than halfa mile.Tube Station: Bethnal Green. Less thanhalf a mile.Buses: London Transport information.020 7222 1234.Parking: Off-site parking available. Charges apply.

The Royal London Hospital

Whitechapel,London,E1 1BBTel: 020 7377 7000

Trains: Liverpool Street. One mile.Tube Station: Whitechapel, AldgateEast. Less than half a mile.Buses: London Travel information.020 7222 1234.Parking: Off-site parking available. Charges apply.



Great Ormond Street Hospital for Children NHS Trustwww.gosh.nhs.uk

We have an international reputation and provide a wide range ofspecialist services at our site in central London. We also provide generalpaediatric services at the North Middlesex University Hospital. We haveclose links with the Institute of Child Health, the UK's leading paediatricresearch centre. Many of our facilities have recently been refurbishedand we also offer a local authority parking scheme.

Great Ormond Street Hospitalfor Children NHS Trust

Great Ormond Street,London,WC1N 3JHTel: 020 7405 9200

Trains: Euston, King's Cross StPancras. One mile.Tube Station: Holborn or RussellSquare. Less than half a mile.Buses: London TransportInformation. 020 7222 1234.Parking: No on-site parking. Phonefor details.


Guy's and St Thomas' NHS Foundation Trustwww.guysandstthomas.nhs.uk

Guy's and St Thomas' NHS Foundation Trust includes two of London'steaching hospitals, providing patients with treatment and care from twocentral London sites near Waterloo and London Bridge. As well as a fullrange of general hospital services, we offer a wide range of specialistcare including cardiac, cancer, dermatology, services for women andkidney patients, and children's services in the new Evelina Children'sHospital.

St Thomas' Hospital

Lambeth Palace Road,London,SE1 7EHTel: 020 7188 7188

Trains: Waterloo. Up to half a mile.Buses: London Travel Information.020 7222 1234.Parking: On-site parking available. Charges apply.

Guy's Hospital

St Thomas Street,London,SE1 9RTTel: 020 7188 7188

Trains: London Bridge. Less than halfa mile.Buses: London Travel Information.020 7222 1234.Parking: Off-site parking available. Charges apply.


Homerton University Hospital NHS Foundation Trustwww.homerton.nhs.uk

The Trust provides general and specialist services. It has over 500 bedsand the Healthcare Commission rated it ‘good’ for low MRSA rates in2005. It offers specialist keyhole surgery to obese patients and hasexperience in colorectal cancer, stomas and other bowel problems. Itspecialises in neo-natal services, fertility, asthma and allergies and is aspecialist centre for most foot and ankle-related conditions.

Homerton University Hospital

Homerton Row,Hackney, London,E9 6SRTel: 020 8510 5555

Trains: Homerton (Silverlink). Lessthan half a mile.Buses: Transport for London. 0207222 1234.Parking: Phone for details.


Moorfields Eye Hospital NHS Foundation Trustwww.moorfields.nhs.uk

Established in 1805, we are the largest and oldest eye hospital in the UKand became a Foundation Trust in April 2004. We focus on thetreatment and care of patients with a range of eye problems fromcommon complaints to rarer conditions. We recently adopted a day carepolicy, and a new Children's Eye Hospital opens in December 2006.Moorfields has other sites in Greater London, allowing patients to betreated closer to their homes.

Moorfields Eye Hospital

162 City Road,London, EC1V 2PDTel: 020 7253 3411

Trains: Old Street (WAGN). Less thanhalf a mile.Tube Station: Moorgate, Barbican,Angel. One mile. Old Street. Less thanhalf a mile.Buses: London Transport. 020 72221234.Parking: Off-site parking available. Charges apply.


Newham University Hospital NHS Trustwww.newhamuniversityhospital.nhs.uk

Newham University Hospital NHS Trust in East London has 299 bedsacross 24 specialties. Most of our outpatient clinics are held in HealthCentral, our new Ambulatory Care and Diagnostic Centre. This providesa patient-focused area that supports modern practices and is a one-stopmodel. Our Gateway Surgical Centre is the first NHS Treatment Centrededicated to serving the people of East London and is a stand-alone unit.

Newham University HospitalNHS Trust

Glen Road,Plaistow, London,E13 8SLTel: 020 7476 4000

Trains: n/aTube Station: Plaistow. One mile.Buses: London Travel Information.020 7222 1234.Parking: On-site parking available. Charges apply.

Gateway Surgical Centre

Glen Road,Plaistow, London,E13 8SLTel: 020 7055 5550

Trains: n/aTube Station: Plaistow. One mile.Buses: London Travel Information.020 7222 1234.Parking: On-site parking available. Charges apply.


North Middlesex University NHS Trustwww.northmid.nhs.uk

The Trust is a busy general hospital located in Edmonton, serving adiverse population in Enfield, Haringey and the surrounding areas. Inaddition to our general services, we also offer specialist services inoncology, haematology (blood), diabetes, renal (kidney) and cardiology.Our on-site paediatric accident and emergency department andpaediatric inpatient service are managed by Great Ormond StreetHospital.

North Middlesex UniversityNHS Trust

Sterling Way,Edmonton, London,N18 1QXTel: 020 8887 2000

Trains: Silver Street. Less than half amile.Tube Station: Seven Sisters. Threemiles.Buses: Arriva. 0870 120 1088.Parking: On-site parking available. Charges apply.


Royal Free Hampstead NHS Trustwww.royalfree.nhs.uk

The Trust is a large London teaching hospital providing a wide range ofspecialist and general services. We specialise in renal (kidney) services,organ transplantation, cancer, neurosciences and hearing services.Services are provided at the Royal Free Hospital, Royal National Throat,Nose and Ear Hospital, Edgware Community Hospital, Barnet Hospital,Finchley Memorial and North Middlesex Hospital.

Royal National Throat, Noseand Ear Hospital

330 Gray's Inn Road,London,WC1X 8DATel: 020 7837 8855

Trains: Kings Cross. Less than half amile.Buses: London Travel Information.020 7222 1234.Parking: No on-site parking. Phonefor details.

Royal Free Hospital

Pond Street,London,NW3 2QGTel: 020 7794 0500

Trains: n/aTube Station: Belsize Park. Less thanhalf a mile.Buses: London Travel Information.020 7222 1234.Parking: Limited on-site parking. Charges apply.


Royal National Orthopaedic Hospital NHS Trustwww.rnoh.nhs.uk

The Trust provides a comprehensive range of healthcare, includingtreatment of the most acute spinal injury, complex bone tumour or nerveinjury, as well as provision of orthopaedic medicine and specialistrehabilitation for chronic back pain sufferers. The Trust is based on twosites: Stanmore in Middlesex and a Central London outpatients facility inBolsover Street.

Royal National OrthopaedicHospital NHS Trust

Brockley Hill,Stanmore, Middlesex,HA7 4LPTel: 020 8954 2300

Trains: Stanmore. One mile.Buses: n/aParking: Free on-site parking.


St George's Healthcare NHS Trustwww.stgeorges.nhs.uk

We are a London teaching hospital providing a wide range of generalservices including accident and emergency, children's and maternityservices, and many specialist services related to the brain, heart andchest. Our specialist neurological services recently moved from AtkinsonMorley Hospital to a new modern facility at the main site in Tooting. Weare also a regional centre for diagnosis and treatment of complexcancers.

St George's Hospital (Tooting)

Blackshaw Road,London,SW17 0QT

Trains: Tooting. Less than half amile.Tube Station: Tooting Broadway.Less than half a mile.Buses: Transport for London. 0207222 1234.Parking: On-site parking available. Charges apply.

Bolingbroke Hospital

Bolingbroke Grove,London,SW11 6HN

Trains: Wandsworth Common,Clapham Junction. Less than half amile.Buses: Transport for London. 0207222 1234.Parking: Off-site parking available. Charges apply.


St Mary's NHS Trust www.st-marys.nhs.uk

The Trust provides general and specialist services, including cardiology,paediatrics, women's health and robotic (non-invasive) surgery at StMary's Hospital, and ophthalmology at the Western Eye Hospital. Wealso offer some outpatient services from St Charles Hospital. Consistentlyachieving three stars for good performance from the HealthcareCommission (2002-2006), the Trust has a strong history of research andteaching.

Western Eye Hospital

153-173 Marylebone Road,London,NW1 5QHTel: 020 7886 6666

Trains: Marylebone. Less than half amile.Buses: London Travel Information.020 7222 1234.Parking: Off-site parking available. Charges apply.

St Mary's Hospital

Praed Street,London,W2 1NYTel: 020 7886 6666

Trains: Paddington. Less than half amile.Buses: London Travel Information.020 7222 1234.Parking: Off-site parking available. Charges apply.


University College London Hospitals NHS Foundation Trust www.uclh.nhs.uk

The Trust is a major research and teaching centre with three stars fromthe Healthcare Commission since 2001/02. It provides general andspecialist services at the new University College Hospital. It also has sixspecialist hospitals in central London. It was one of the first trusts toscreen patients for MRSA on admission and is on track (August 2006) tomeet the Health Protection Agency's target of halving MRSA bloodinfection by 2008.

Eastman Dental Hospital

256 Gray's Inn Road,London, WC1X 8LDTel: 020 7915 1000

Trains: King's Cross. Less than half amile.Tube Station: Russell Square orKing's Cross. Less than half a mile.Buses: London Travel. 020 72221234.Parking: Phone for details.



Elizabeth Garrett Anderson andObstetric Hospital

Huntley Street,London, WC1E 6DHTel: 0845 155 5000

Trains: Euston. Up to half a mile.Tube Station: Warren Street orEuston Square. Less than half a mile.Buses: London Travel. 020 72221234.Parking: Phone for details.

National Hospital forNeurology and Neurosurgery

Queen Square,London,WC1N 3BGTel: 0845 155 5000

Trains: King's Cross. One mile.Tube Station: Russell Square orHolborn. Less than half a mile.Buses: London Travel. 020 72221234.Parking: Free, but limited.




The Heart Hospital

16-18 Westmoreland Street,London, W1G 8PHTel: 020 7573 8888

Trains: Marylebone. Less than half amile.Tube Station: Marylebone orRegent's Park. Less than half a mile.Buses: London Travel. 020 72221234.Parking: Phone for details.

University College Hospital

235 Euston Road,London, NW1 2BUTel: 0845 155 5000

Trains: Euston, Kings Cross, WarrenStreet, Euston Square. Less than halfa mile.Buses: London Travel. 020 72221234.Parking: n/a



Whipps Cross University Hospital NHS Trustwww.whippsx.nhs.uk

At Whipps Cross, we are focusing on providing better treatment, shorterwaiting times and more choice for patients. Tackling MRSA infectionrates is a top priority for us. We offer a full range of specialties and wehave new facilities including an acute stroke unit, eye treatment centreand urology cancer centre.

Whipps Cross UniversityHospital

Whipps Cross Road,Leytonstone, London,E11 1NRTel: 020 8539 5522

Trains: Wood Street. Up to half a mile.Tube Station: Walthamstow Central.Two miles. Leytonstone. One mile.Buses: London Travel Information. 0207222 1234.Parking: Limited on-site parking. Charges apply.


Your questions answered

Is patient choice offered for all medical conditions?A choice of hospital is available for most medical conditions. However,not all hospitals treat every medical condition and some patients mayneed a more specialist service.

What if I don’t want to choose?You do not have to make the decision yourself. If you prefer, your GPcan still make the choice for you and recommend a hospital for yourtreatment.

What if I don’t want to go to a different hospital?You don’t have to. If you would rather visit the hospital that youusually go to, you can make that choice.

Will I have to pay?No, not as an NHS patient. All the hospitals listed provide services toNHS patients. As long as you choose one of the hospitals listed in thisbooklet, you won’t have to pay.


Is there help available for my travel arrangements to get tohospital?If your GP or the person who has referred you decides that you have amedical need for transport, patient transport services should beprovided. You may also have your travel expenses paid through the Hospital Travel Costs Scheme, if you get Jobseeker’s Allowance,Working Tax Credit, Child Tax Credit or Pension Credit, or qualifyunder the low-income scheme.

Where’s best for me?You might want to think about how you will get to hospital or whomight pick you up when your treatment has finished. If you are goingto be in hospital for a while, do you want to be close to family andfriends? You may also want to think about how quickly you want tobe treated. Would you be willing to travel further away if it meant thatyou could be treated quicker? Or you may have a different priority –hospital cleanliness or location, for example. The information in thisbooklet can help you make your choice based on the things thatmatter to you. You can also find more information on www.nhs.uk.


How to book your appointment

What you need to doHow ever you are being referred, your GP or practice team will let youknow what you need to do.

Once you have left your GP practice, you can speak to your localsupport services for more help with choosing your hospital. Theircontact details are on the back page of this booklet.

Using Choose and BookGPs may use a computer system to book your first outpatientappointment. This is called Choose and Book. This system gives youmore control over when you book your appointment. Your GP orpractice team can give you a leaflet called ‘An introduction to Chooseand Book for patients’ that will give you more information.

Without Choose and BookIf your GP is not yet using Choose and Book, he or she will send aletter to your choice of hospital and can also send you a copy. Thehospital will then contact you to make an appointment.


What do the specialty namesmean?Cardiology Heart and blood vessels.

Dermatology Skin, hair and nails.

Ear, nose and throat(ENT)

Ear, nose and throat disorders.

Gastroenterology Digestive system, including the liver, stomach,intestines and oesophagus.

General medicine Non-surgical treatment of diseases of theinternal organs, especially in adults.

General surgery Surgical treatment of abdominal organs, thethyroid gland and hernia.

Gynaecology Organs of the female reproductive system.

Neurology Nervous system, including the brain, spinalcord and nerves.

Ophthalmology Eye disorders, including injuries, infections,tumours and cataracts.

Oral-maxillo surgery Mouth and facial surgery.

Paediatrics Diagnosing, treating and preventing diseasesin children.


Rheumatology Inflammatory diseases of the muscles andjoints, including arthritis.

Trauma andorthopaedics

Musculoskeletal system including bones, jointsand supporting muscles.

Urology Kidneys, urinary, bladder and malereproductive organs.


What does the healthcare jargonmean?What’s an outpatient appointment?An outpatient appointment is when you visit the hospital to see aspecialist who will examine you so that he or she can diagnose whatthe problem is and think about what the best treatment will be.

What’s inpatient treatment?Inpatient treatment is when you go into hospital to have yourtreatment and stay overnight.

What is secondary or tertiary care?When patients are referred by their GP for further treatment, this isknown as secondary care. It usually means being treated by aspecialist in a hospital or a clinic. In some cases, patients may need tosee a clinician with highly specialised knowledge of their condition. This is known as tertiary care.

What are NHS Foundation Trusts?NHS Foundation Trusts are a new type of NHS hospital that are run bylocal managers, staff and members of the public. These trusts havebeen given more freedom than other NHS trusts. However, theyremain within the NHS.


What are NHS Treatment Centres?Some NHS Treatment Centres are run by the NHS and some are run bythe Independent Sector. They both provide treatment to NHS patientswith NHS standards of care. You do not have to pay for treatment ateither type of treatment centre – the cost will be covered by the NHS.

What’s a GP with a Special Interest?Sometimes, rather than going to a hospital or clinic, you may be ableto choose to be treated by a GP with a Special Interest. As well astheir GP qualifications, they have thorough training and experience ina specialist area.

What’s a Clinical Assessment Service?Sometimes, instead of referring you direct to a hospital for anoutpatient appointment, your GP might refer you to a ClinicalAssessment Service. They will assess your condition and will discussthe next stage of your treatment. This assessment may take place inperson or over the phone. Your GP will let you know what you needto do if he or she is referring you to a Clinical Assessment Service.


Where can I find more informationand support?Your GP should be able to give you the answers to some of thequestions you have about your condition.

Or, you can contact NHS Direct. Visit www.nhsdirect.nhs.uk, go toNHS Direct Interactive on digital satellite TV, or call 0845 4647 and askto speak to a health information adviser.

For other healthcare information

www.nhs.uk for an electronic copy of this booklet, to compareindividual hospitals, and other NHS information.

www.healthspace.nhs.uk for a secure place on the internetwhere you can store all your personal health information.

www.chooseandbook.nhs.uk for information on theelectronic booking system that GPs may use to refer you for anoutpatient appointment.

www.healthcarecommission.org.uk for quality andperformance information on hospitals from the independentregulator of healthcare.

www.patientopinion.org.uk, an independent website whereyou can find out what other patients are saying about localhealth services.


How do your hospitals score?The information given in thefollowing tables shows howsome hospitals are doing againstselected measures ofperformance as well as ratingsfrom patient surveys. Theinformation for independentsector hospitals and for NHSTrusts is collected in differentways.

What do the statistics sayabout Independent Sectorhospitals?

These performance indicatorswere collected over six months,from October 2005 to March2006.

Inpatient waiting times

This measures the length of timea patient waits to receivetreatment if they need to beadmitted to hospital. The targetis six months from the time aconsultant decided hospitaltreatment was necessary to thetime of receiving treatment.

Outpatient waiting times

This measures the length of timea patient waits for an

appointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.

Cancelled operations

This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away).

MRSA infection

This indicator closely monitorsthe number of MRSA bloodinfections recorded. NHS patientstreated at a hospital or treatmentcentre managed by theindependent sector, are testedfor MRSA prior to commencingtreatment. This significantly helpsreduce the risk of passing MRSAto other patients being treated atthe hospital.

What do patients say aboutIndependent Sectorhospitals?

The Independent Sector hospitalsand treatment centres eachconduct Patient SatisfactionSurveys.

The information given in thefollowing tables shows howsome hospitals are doing againstselected measures ofperformance as well as ratingsfrom patient surveys. Theinformation for independentsector hospitals and for NHSTrusts is collected in differentways.

What do the statistics sayabout Independent Sectorhospitals?

These performance indicatorswere collected over six months,from October 2005 to March2006.




This measures the length of timea patient waits for an

appointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.


This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away).

MRSA infection

This indicator closely monitorsthe number of MRSA bloodinfections recorded. NHS patientstreated at a hospital or treatmentcentre managed by theindependent sector, are testedfor MRSA prior to commencingtreatment. This significantly helpsreduce the risk of passing MRSAto other patients being treated atthe hospital.

What do patients say aboutIndependent Sectorhospitals?

The Independent Sector hospitalsand treatment centres eachconduct Patient SatisfactionSurveys.

Hospital performance information 34

The following indicators arebased on the responses to thesesurveys.

Clinical relationships

Patients treated at the hospitalare asked to comment on theway they felt they were treatedby the nursing staff and doctors.

Hospital cleanliness

This asks patients to comment onwhether they found the hospitalwards and toilets to be clean.Patients are also asked to expressan overall view on the cleanlinessof the hospital.

Warm, friendly place to be

Patients are asked to commenton whether they felt welcomedto the hospital, whether theenvironment was pleasant,friendly and warm and whetherthe care they received helpedthem to feel comfortable.

Overall patientsatisfaction

This indicates patients’ overallimpressions about the treatmentand care they received at thehospital.

The following indicators arebased on the responses to thesesurveys.

Clinical relationships

Patients treated at the hospitalare asked to comment on theway they felt they were treatedby the nursing staff and doctors.

Hospital cleanliness

This asks patients to comment onwhether they found the hospitalwards and toilets to be clean.Patients are also asked to expressan overall view on the cleanlinessof the hospital.

Warm, friendly place to be

Patients are asked to commenton whether they felt welcomedto the hospital, whether theenvironment was pleasant,friendly and warm and whetherthe care they received helpedthem to feel comfortable.

Overall patientsatisfaction

This indicates patients’ overallimpressions about the treatmentand care they received at thehospital.


What do the statistics sayabout NHS hospitals?

The measures cover the yearending 31st March 2006.




This measures the length of timea patient waits for anappointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.


This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away) andfor which a new date was notoffered within 28 days of theoriginal date.

MRSA infection

This measures the number ofMRSA blood infections recordedand whether the hospitalreduced the rates compared withthe previous year in line with theplanned number of reductions.

What do patients say aboutNHS hospitals?

A national survey of patientsreceiving treatment at NHS Trustswas conducted in 2005. Thecolumns include results fromquestions that asked about:

Building closerrelationships

Patients were asked whether theycould understand the answerswhich doctors and nurses gavethem to their questions andwhether they felt that a doctor ornurse talked in front of them as ifthey weren’t there.

Clean, comfortable,friendly place to be

This survey asked whetherpatients felt bothered by noise atnight, their opinion on how cleanthe room or ward was, how they

What do the statistics sayabout NHS hospitals?

The measures cover the yearending 31st March 2006.




This measures the length of timea patient waits for anappointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.


This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away) andfor which a new date was notoffered within 28 days of theoriginal date.

MRSA infection

This measures the number ofMRSA blood infections recordedand whether the hospitalreduced the rates compared withthe previous year in line with theplanned number of reductions.

What do patients say aboutNHS hospitals?

A national survey of patientsreceiving treatment at NHS Trustswas conducted in 2005. Thecolumns include results fromquestions that asked about:

Building closerrelationships

Patients were asked whether theycould understand the answerswhich doctors and nurses gavethem to their questions andwhether they felt that a doctor ornurse talked in front of them as ifthey weren’t there.

Clean, comfortable,friendly place to be

This survey asked whetherpatients felt bothered by noise atnight, their opinion on how cleanthe room or ward was, how they


rated the food, whether theywere given enough privacy whenbeing examined, whether theyfelt enough was done to controltheir pain and whether they weretreated with dignity and respect.

Safe, high-quality,co-ordinated care

Patients were asked whether theyfelt they were given conflictinginformation from staff, how longit took to be discharged andwhether they were given adviceabout any possible problems towatch out for when they wenthome.

Better information,more choice

This survey asked patientswhether they felt they wereinvolved as much as they wantedto be in decisions about theircare and treatment, if staffexplained about the medicinesthey were to take at home in away they understood and if theywere told about the possible sideeffects of that medication.

rated the food, whether theywere given enough privacy whenbeing examined, whether theyfelt enough was done to controltheir pain and whether they weretreated with dignity and respect.

Safe, high-quality,co-ordinated care

Patients were asked whether theyfelt they were given conflictinginformation from staff, how longit took to be discharged andwhether they were given adviceabout any possible problems towatch out for when they wenthome.

Better information,more choice

This survey asked patientswhether they felt they wereinvolved as much as they wantedto be in decisions about theircare and treatment, if staffexplained about the medicinesthey were to take at home in away they understood and if theywere told about the possible sideeffects of that medication.


Hospital score tableThese tables show how your hospitals score against a number of measures, some of which arepatients' views. For more information on what the measures mean, see 'How do your hospitalsscore?'.

The indicators for independent and NHS hospitals are in separate tables because the informationcomes from different sources, and the definitions and time-periods covered are slightly different.For example, a '3' score for an independent hospital is not directly comparable with a '3' scorefor an NHS hospital, although both will be good quality.

Performanceinformation Patients' views

Barking and Dagenham Primary Care Trustpage 7

Barking, Havering and Redbridge Hospitals NHS Trustpage 8

Barts and The London NHS Trustpage 10

Great Ormond Street Hospital for Children NHS Trustpage 12

Performance information Patients' views

Achieved target >90 out of 100

Underachieved 80-90 out of 100

Failed <80 out of 100

Data not available Data not available


Guy's and St Thomas' NHS Foundation Trustpage 13

Homerton University Hospital NHS Foundation Trustpage 14

Moorfields Eye Hospital NHS Foundation Trustpage 15

Newham University Hospital NHS Trustpage 16

North Middlesex University NHS Trustpage 17

Royal Free Hampstead NHS Trustpage 18

Royal National Orthopaedic Hospital NHS Trustpage 19

St George's Healthcare NHS Trustpage 20

St Mary's NHS Trust page 21

University College London Hospitals NHS Foundation Trustpage 22


Whipps Cross University Hospital NHS Trustpage 25

For full details of how the scores were calculated please go to

www.nhs.uk/documents/choice/indicators.pdf

Notes page:

Notes page:

Notes page:

For confidential support with choosing your hospital,contact:

Health Information CentreBarking and Dagenham Primary Care TrustEast StreetBarkingIG11 8EY

Tel: 020 8591 9595Website: www.bdpct.nhs.uk

Other formatsYou can get this booklet in other formats (for example, in otherlanguages, on audio tape, in Braille, in British Sign Language, ineasy-to-read print and in large print). Please contact your GP practiceteam for a printed copy. For an electronic copy, please go towww.nhs.uk

The general information in this booklet has gained Plain EnglishCampaign's Crystal Mark for clarity, meaning that it is as easy to readas possible.

Please note that the information was correct at the time of printing.

276033/002© Crown copyright 2006 1p Dec 06 (BEL)

Documents

Choosing your hospital - NHS · choosing where to receive your full treatment, if you need it. This will include your initial outpatient appointment and any other appointments for