Chapter 9 Computer Technology MacMullen, Surana, Waymack

Chapter 9Chapter 9

Computer TechnologyComputer Technology

MacMullen, Surana, Waymack

What Is Technology?What Is Technology?

• ““The practical application of The practical application of knowledge especially in a particular knowledge especially in a particular area” – Merriam Webster On-Linearea” – Merriam Webster On-Line

• Anything that increases productivity Anything that increases productivity or helps ensure qualityor helps ensure quality

Some Early Technologies:Some Early Technologies:

• ClubClub

• FireFire

• Lever and FulcrumLever and Fulcrum

• WheelWheel

• PulleyPulley

Data Collection & Data Data Collection & Data AnalysisAnalysis

• How Do Companies Collect Personal How Do Companies Collect Personal Data From Customers?Data From Customers?

• What Do They Do With That Data?What Do They Do With That Data?

Statistical AnalysisStatistical Analysis- Making sense of the data - Making sense of the data collectedcollected

- Software packages- Software packagesCustom software packagesCustom software packagesOff-the-self software packagesOff-the-self software packages

SPSS www.spss.comSPSS www.spss.com

Spreadsheet add-on packagesSpreadsheet add-on packagesCrystal BallCrystal BallAnalysis-it www.analyse-it.comAnalysis-it www.analyse-it.com

How does Crystal Ball work?How does Crystal Ball work?

Copyright (2000) Decisioneering www.crystalball.comCopyright (2000) Decisioneering www.crystalball.com

Copyright (2000) Decisioneering www.crystalball.com




Process ControlProcess Control

• Process ControlProcess Control– Monitors ProcessMonitors Process– Provides real-time info on processProvides real-time info on process– Aids in maintaining quality of processAids in maintaining quality of process

•Reduce variation in qualityReduce variation in quality

•Reduce variation in operationsReduce variation in operations

– Many off-the-self packages availableMany off-the-self packages available•SQCpack www.sqcpack.comSQCpack www.sqcpack.com

Process ControlProcess Control

• Machine ControlMachine Control– CNC, ASRS, PLC’s, FactoryLinkCNC, ASRS, PLC’s, FactoryLink– Can provide automated process controlCan provide automated process control– Easy to change, adaptEasy to change, adapt– Can provide for data collectionCan provide for data collection– Newer equipment is networkableNewer equipment is networkable

Automated Test & InspectAutomated Test & Inspect

• Simple go-no-go detectorsSimple go-no-go detectors

• Vision systemsVision systems– Available with multiple camerasAvailable with multiple cameras– Designed for use with PLCDesigned for use with PLC– Customized for the taskCustomized for the task– Software packages readily availableSoftware packages readily available


• AdvantagesAdvantages– Usually provide 100% inspectionUsually provide 100% inspection– Quality criteria is consistentQuality criteria is consistent– Provides for easy data collectionProvides for easy data collection– Can be used with statistical softwareCan be used with statistical software– Can reduce the level of manual Can reduce the level of manual

inspectioninspection– Lower costs long-termLower costs long-term


• DisadvantagesDisadvantages– High equipment costsHigh equipment costs– Need highly skilled supportNeed highly skilled support– Worker resentmentWorker resentment– Requires trust of the systemRequires trust of the system– Rapidly evolving technologyRapidly evolving technology– Operating environment problemsOperating environment problems– Lengthy installation process Lengthy installation process

Software Types AvailableSoftware Types Available

• CAD – Computer Aided DraftingCAD – Computer Aided Drafting

• CAM – Computer Aided ManufacturingCAM – Computer Aided Manufacturing

• CAE – Computer Aided EngineeringCAE – Computer Aided Engineering

• MRP – Materials Resource PlanningMRP – Materials Resource Planning

• MRP II – Manufact. Resource PlanningMRP II – Manufact. Resource Planning

• CAPP – Comp. Aided Process PlanningCAPP – Comp. Aided Process Planning

• CIM – Computer Integrated CIM – Computer Integrated ManufacturingManufacturing

Software Types AvailableSoftware Types Available

• MIS – Management Information MIS – Management Information SystemSystem

• MES – Manufacturing Execution MES – Manufacturing Execution SystemsSystems

• ERP – Enterprise Resource PlanningERP – Enterprise Resource Planning

• HRIS – Human Resource Info. SystemsHRIS – Human Resource Info. Systems

• TQM – Total Quality ManagementTQM – Total Quality Management

Team questions to considerTeam questions to consider

• How will you team business utilize How will you team business utilize computer technology?computer technology?

• What do you feel is the most What do you feel is the most important type of software for your important type of software for your success?success?

• Why is the software important?Why is the software important?

• What are some of the problems with What are some of the problems with using this type of software?using this type of software?

Internet:Internet:

• Began in 1969 as a means of Began in 1969 as a means of exchanging data between exchanging data between Universities and U.S.Military.Universities and U.S.Military.

• 1994, the first commercial web 1994, the first commercial web browser.browser.

Some other Electronic Some other Electronic Communication:Communication:

• IntranetIntranet

• Instant MessagingInstant Messaging

• Video ConferencingVideo Conferencing

• Virtual learningVirtual learning

• Document ManagementDocument Management

• E-LearningE-Learning

• E-GovernmentE-Government

Some other Electronic Some other Electronic Communication:Communication:

• E-CommerceE-Commerce

• Business – to – BusinessBusiness – to – Business

• Business – to – CustomersBusiness – to – Customers

• Web DesignWeb Design

Discussion Question:Discussion Question:

• How would you give your companies How would you give your companies

e-commerce abilities?e-commerce abilities?

• What are the benefits your What are the benefits your companies would have because of companies would have because of the Internet and electronic the Internet and electronic communication?communication?

Documents

Chapter 9 Computer Technology MacMullen, Surana, Waymack