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National EMS Education Standard CompetenciesNational EMS Education Standard Competencies
EMS Operations
Knowledge of operational roles and responsibilities to ensure patient, public, and personnel safety.
IntroductionIntroduction
• Paramedics face potentially violent situations.
• Paramedics have been severely injured or killed while trying to treat patients.
From When Violence Erupts: A Survival Guide for Emergency Responders, courtesy of Dennis R. Krebs.
IntroductionIntroduction
• Know how to avoid violence and how to protect yourself when violence erupts.
• Once you recognize a violent situation:− Retreat to a safe location.
− Await the assistance of law enforcement.
AwarenessAwareness
• Paramedics may arrive at a scene before law enforcement.− If you feel the scene is not safe:
• Contact law enforcement personnel.
• Retreat to your ambulance.
• Wait for them to secure the scene.
Paramedics Mistaken for Law Enforcement
Paramedics Mistaken for Law Enforcement
• Paramedics are often mistaken for police officers.− Aggressive
behavior may be unintentionally directed at you.
− Many agencies have adopted more casual uniforms.
Body ArmorBody Armor
• Body armor is not bulletproof.− Does not shield your neck or head
• Consult with your department and local law enforcement officials to determine if you need protection.
Indicators of ViolenceIndicators of Violence
• Always expect aggressive behavior.− Identify potentially dangerous situations and
remove yourself, your team, and the patient to a safe place.
• Continuously evaluate the scene.
Standard Operating Procedures
Standard Operating Procedures
• Standard operating procedures (SOPs) may be in place for dealing with potentially violent incidents.− Review the contents, and use them as the basis
for your approach.
Highway and Rural Road Incidents
Highway and Rural Road Incidents
• Account for bulk of serious injuries to EMS
• Be aware of: − Violent patients
− Moving vehicles
− Drivers gawking at the incident
Approach and Vehicle Positioning
Approach and Vehicle Positioning
• At a single vehicle incident:− Stop 21 feet
behind the vehicle.
− Stop at a 10˚ angle to the driver’s side.
− Turn front wheels to the left.
From When Violence Erupts: A Survival Guide for Emergency Responders, courtesy of Dennis R. Krebs.
Approach and Vehicle Positioning
Approach and Vehicle Positioning
• If you are not first vehicle to arrive:− Ask IC where to park vehicle, or
− Park downstream of the incident.
Approach and Vehicle Positioning
Approach and Vehicle Positioning
• You may use high beams and spotlights to illuminate the patient’s vehicle.− Some agencies prohibit this.
− Do not walk between the light and the vehicle.
• Do not approach a vehicle if you have an uneasy feeling about it.
Approaching the Motor VehicleApproaching the Motor Vehicle
• The person riding in the right front seat approaches rear passenger-side trunk area.− Check the trunk lid is properly closed.
− Proceed to the C post.
Approaching the Motor VehicleApproaching the Motor Vehicle
• Stop at the left C post and look in the rear and side windows.− Notice:
• Number of people
• Items on the seat or floor
• Weapons
Approaching the Motor VehicleApproaching the Motor Vehicle
• Move forward to the B post if there are no passengers in the back seat.− Let the driver know
that you are there without moving past the B post.
Approaching the Motor VehicleApproaching the Motor Vehicle
• After the scene is declared safe, follow SOPs.
• Keep flashlight off until needed.− Hold arms-length
from your body
− Illuminate for only a few seconds
Approaching the Motor VehicleApproaching the Motor Vehicle
• Precautions when approaching vans:− Move 10 to 15 ft
away from passenger side.
− Remain clear of the side door.
Approaching the Motor VehicleApproaching the Motor Vehicle
• Precautions when approaching vans (cont’d):− Walk parallel to the
van until you are 45˚ forward of the A post.
Retreating from DangerRetreating from Danger
• The safest means of retreat is to back away and call for law enforcement assistance.
• If your partner is injured while approaching the motor vehicle, back away and call for assistance.
Retreating from DangerRetreating from Danger
• Provide the dispatcher with the following:− Number of aggressors
− Number and type of injuries
− Number and type of weapons
− Make, color, body style, and license number
− Direction of travel if vehicle leaves the scene
Residential IncidentsResidential Incidents
• Procedure for any call involving violence:− Allow law enforcement personnel to secure the
scene before entry.
− Ensure scene is safe before going in.
− Continually reevaluate the situation while providing patient care.
Approaching a ResidenceApproaching a Residence
• When you arrive at residence:− Listen for loud, threatening voices.
− Glance through windows for signs of struggle.
− Look for visible weapons.
• Any time you perceive danger, back away to your vehicle.
Entering a ResidenceEntering a Residence
• Use an alternative path to approach.
• Stand on the doorknob side of the door.
• Knock and announce yourself.
From When Violence Erupts: A Survival Guide for Emergency Responders, courtesy of Dennis R. Krebs.
Entering a ResidenceEntering a Residence
• Ask whoever answers the door to lead you to the patient.
• Pick a primary exit.
• Pick a secondary exit.
Entering a ResidenceEntering a Residence
• As you arrive at the patient’s location, scan the room for weapons.− Back out of the residence if there is a gun/knife.
• Call for law enforcement assistance.
• Be aware of objects that can be used as weapons.
Domestic ViolenceDomestic Violence
• If a violent dispute is in progress, wait for law enforcement.
• Tempers may flare while you are treating a patient.− Use good communication skills, eye contact,
and appropriate body language.
Domestic ViolenceDomestic Violence
• Contact and cover technique − One paramedic makes contact with the patient.
− The second paramedic obtains patient information and gauges the level of tension.• Warns partner at the first sign of trouble
Domestic ViolenceDomestic Violence
• Conduct yourself as a professional.
• Crisis intervention should be left to the professionals.
• You may be required to report certain conditions to local authorities.
Clandestine Drug LaboratoriesClandestine Drug Laboratories
• Methamphetamine is the most popular substance manufactured in clandestine labs.
• Highly flammable and toxic chemicals
From When Violence Erupts: A Survival Guide for Emergency Responders, courtesy of Dennis R. Krebs.
Clandestine Drug LaboratoriesClandestine Drug Laboratories
• Some operations look like a chemistry lab.− Large quantities of
over-the-counter cold remedies
− Gallon containers of camping fuel
− Sulfuric acid in the form of lye
Clandestine Drug LaboratoriesClandestine Drug Laboratories
• Once a clandestine laboratory is identified:− Remain clear of the area until secured.
− Take any patients with you if you can.
− Patients should be decontaminated before you approach them.
GangsGangs
• Approximately 20,000 violent gangs
• Gang activity has migrated to suburban and rural places.
• Gangs predominately survive through the drug trade.
GangsGangs
• Most gang communication is more sophisticated than “gang signs.”
© Nzgmw2788/Dreamstime.com
GangsGangs
• Contact your local law enforcement to ask about known gang territories.
© iStockphoto/Thinkstock
GangsGangs
• The last thing a gang wants to see is the paramedics rescuing the person they just shot or stabbed.− Situational awareness is often your only
defense.
Mass Shootings, Active Shooters, and Snipers
Mass Shootings, Active Shooters, and Snipers
• You may find yourself on the scene with an active shooter.− Take direction from law enforcement personnel.
• Whom to treat
• When to treat
• Document any requests or demands to deviate from your local protocols.
Mass Shootings, Active Shooters, and Snipers
Mass Shootings, Active Shooters, and Snipers
• Paramedics should remain in the staging area until the scene is secured.
Courtesy of John Wipfler
Mass Shootings, Active Shooters, and Snipers
Mass Shootings, Active Shooters, and Snipers
• Paramedics need to know how to use cover and concealment.− Cover objects are impenetrable to bullets.
− Use concealment when cover is not available.
Mass Shootings, Active Shooters, and Snipers
Mass Shootings, Active Shooters, and Snipers
• Paramedics should consider having a training session with local police to:− Learn how to assess a shot police officer.
− Address specific topics.
− Establish protocol for who removes weapons and how.
Mass Shootings, Active Shooters, and Snipers
Mass Shootings, Active Shooters, and Snipers
• Tactical paramedics− Used where there
is actual violence or potential for violence
− Primary function: • Care for law
enforcement teams making entry into violent situations
Courtesy of Lawrence Heiskell
Hostage SituationsHostage Situations
• Under the jurisdiction of law enforcement
• Hostages are usually held as collateral. − You can increase your chances of survival if
you can anticipate feelings and actions of hostage taker.
Hostage SituationsHostage Situations
• If you are taken hostage:− Do not attract unwanted attention.
− Do no stare at your captors.
− Remove badge, collar pins, and patches.
− Ask to help the wounded.
Contact and CoverContact and Cover
• Remember the objects that provide cover and those that offer concealment only.− Make your body conform to the shape of the
object as much as possible.
From When Violence Erupts: A Survival Guide for Emergency Responders, courtesy of Dennis R. Krebs.
Using Walls as CoverUsing Walls as Cover
• Determine if the type of wall gives you cover or concealment.− Brick and concrete are safer than cinder block.
− Most interior walls are not impenetrable.
Evasive TacticsEvasive Tactics
• Change locations only if new location is:− Better cover
− Farther from the hostile atmosphere
− Reached without revealing yourself to attacker
Evasive TacticsEvasive Tactics
• Before changing locations, look out from your cover several times.− Look from different heights and angles.
From When Violence Erupts: A Survival Guide for Emergency Responders, courtesy of Dennis R. Krebs.
Concealment TechniquesConcealment Techniques
• Tall grass, shrubbery, and dark shadows are considered areas of concealment.− More common after dark than in daylight hours
• In rural areas, tall grass or a cornfield can conceal you.
Self-DefenseSelf-Defense
• Consider taking a self-defense course.
• Identify yourself if someone prevents you from reaching your patient.− Instruct the person to move away.
− Inform the person that the patient may die.
− Radio your dispatcher and request law enforcement personnel assistance.
Self-DefenseSelf-Defense
• If the person in your way does not move:− Take a side step and repeat the verbal
challenge.
− Inform the person that police will be summoned.
• Always make sure your exit path is not blocked and you can easily retreat.
Self-Defense in Armed Encounters
Self-Defense in Armed Encounters
• Distraction techniques are used to break the chain of events.
• Throw whatever is handy at the person.− Gives you long
enough to run to safety.
From When Violence Erupts: A Survival Guide for Emergency Responders, courtesy of Dennis R. Krebs.
Self-Defense in Armed Encounters
Self-Defense in Armed Encounters
• If the patient takes aggressive action during your initial interview:− Throw a light object at the nose.
− Turn toward you vehicle.
− Get out of the potential line of fire.
− Run to safety.
Crime ScenesCrime Scenes
• Assisting law enforcement personnel to maintain the integrity of the crime scene increases the probability that a suspect will be captured and convicted.
Preserving EvidencePreserving Evidence
• Two types of evidence:− Testimonial
− Real or physical
• Do not disturb, damage, or alter physical evidence at a scene.
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Preserving EvidencePreserving Evidence
• If you must remove a piece of evidence in order to treat the patient:− Place each piece into a brown paper bag.
− If the item is saturated, place the paper bag into a plastic bag.
Preserving EvidencePreserving Evidence
• Crime scene investigators usually wear full-body Tyvek suits.− Every interaction
with a space or surface entails the deposition of your DNA.
© Stephen Chernin/AP Photos
Preserving EvidencePreserving Evidence
• First responders are typically the first to enter a crime scene.− Do not:
• Clean up.
• Alter items.
• Move bodies.
From When Violence Erupts: A Survival Guide for Emergency Responders, courtesy of Dennis R. Krebs.
Preserving EvidencePreserving Evidence
• The incident be properly documented.− Much time can elapse between the call and
your testimony.
− Documents may be read by dozens of people.
Preserving EvidencePreserving Evidence
• Elements of proper documentation:− What you saw
− What you heard
− What you were told
− What you smell
− What you moved, altered, or disturbed
− Chain of custody
− Description of the scene
SummarySummary
• EMS can be a dangerous profession, and your mission is to return safely at the end of each shift.
• No community, socioeconomic group, race, or religion is immune to violence.
• Perform a scene size-up for indicators of potential violence and escape before performing patient care.
SummarySummary
• Obvious indicators of violence include calls for shootings, stabbings, or attempted suicides; body language; and use of profane language or yelling.
• Be aware of the possibility that secondary violence can occur during a call.
• Your agency will have standard operating procedures for dealing with potentially violent incidents.
SummarySummary
• When you are responding to a vehicle on a road, park your vehicle a minimum of 21 ft behind the stopped vehicle, at a 10˚ angle to the driver’s side facing the shoulder.
• When you are approaching a standard automobile, use your high beams, but don’t walk in front of the light. Check the trunk and inside of vehicle before reaching the B post.
SummarySummary
• When you are approaching a van remain clear of the side door of the van throughout your approach.
• When a dangerous situation develops, retreat from the scene and alert the dispatcher of the situation.
• When you are approaching a residence, stand to the side of the door.
SummarySummary
• When you are entering a structure, always identify a primary and secondary exit.
• Clandestine drug laboratories are extremely hazardous.
• Gang activity can present hazards to EMS crew.
• In situations that involve an active shooter or sniper, follow law enforcement’s direction.
SummarySummary
• You may need to use cover and concealment if a scene becomes dangerous.
• Consider taking a self-defense course.
• When you are working at a crime scene, make every attempt not to disturb, damage, or potentially alter the scene or physical evidence.
CreditsCredits
• Chapter opener: © Damian Dovarganese/AP Photos
• Backgrounds: Blue—Jones & Bartlett Learning. Courtesy of MIEMSS; Gold—Jones & Bartlett Learning. Courtesy of MIEMSS; Purple—Jones & Bartlett Learning. Courtesy of MIEMSS; Red—© Margo Harrison/ShutterStock, Inc.
• Unless otherwise indicated, all photographs and illustrations are under copyright of Jones & Bartlett Learning, courtesy of Maryland Institute for Emergency Medical Services Systems, or have been provided by the American Academy of Orthopaedic Surgeons.