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CHAPTER 1CHAPTER 1

““PUTTING PUTTING

COMMUNICATION CHOICES COMMUNICATION CHOICES

TO WORK FOR YOU”TO WORK FOR YOU”

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Introduction Introduction

Your communication skills can work Your communication skills can work for you or against you. for you or against you.

You will understand the choices You will understand the choices available and how to utilize them to available and how to utilize them to your advantage.your advantage.

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Overview Overview

Communication is more than just Communication is more than just speaking; it’s intricate and complexspeaking; it’s intricate and complex

relationship

values

goals

Influenceattitide

setting

nonverbal

knowledgeverbal

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Topics of DiscussionTopics of Discussion

Understanding choicesUnderstanding choices Items affecting choicesItems affecting choices Skills competent communicators Skills competent communicators

utilizeutilize Factors that influence organizationsFactors that influence organizations Participation in organizationsParticipation in organizations Function of organizationsFunction of organizations Culture of organizationsCulture of organizations Diversity of organizationsDiversity of organizations

List these skills in order of List these skills in order of importanceimportance

Self-motivationSelf-motivationWork experienceWork experienceDecision makingDecision making

TeamworkTeamworkOral communicationOral communication

LeadershipLeadershipHuman relationsHuman relations

Problem solvingProblem solving

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6chapter 1

Skills in Order of Skills in Order of ImportanceImportance

Oral communicationOral communication Self-motivationSelf-motivation Problem solvingProblem solving Decision makingDecision making LeadershipLeadership Human relationsHuman relations TeamworkTeamwork Work experienceWork experience

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Understanding Understanding ChoicesChoices

VerbalVerbal - - spokenspoken wordswords

HelloHello

NonverbalNonverbal – any communication – any communication that is that is NOTNOT a a spokenspoken wordword

A waveA wave

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Items Items affecting choicesaffecting choices

RolesRoles NormsNorms StandardsStandards

1.1. SelfSelf

2.2. ListenerListener

3.3. OccasionOccasion

4.4. TaskTask

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Competent Competent communicators communicators knowknow::

CommunicationsCommunications ThemselvesThemselves OthersOthers The world around themThe world around them Reason and logicReason and logic

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Communicators Communicators utilizeutilize

KnowledgeKnowledge Analyze and interpret informationAnalyze and interpret information Make sound judgmentsMake sound judgments Reach decisionsReach decisions

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Communicators utilize Communicators utilize

AttitudeAttitude

1.1. Generally positive or negative / Generally positive or negative / seldom neutralseldom neutral

2.2. Result of related experiencesResult of related experiences

3.3. Can be managed or changedCan be managed or changed

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Communicators utilizeCommunicators utilize

SkillsSkills Task Task

RelationshipRelationship

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Section 2Section 2

““Communication Communication in Organizations”in Organizations”

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Factors that influence Factors that influence organizationsorganizations

Organizations are influenced by Organizations are influenced by their reason for existing. their reason for existing. Organizations are either Organizations are either professionalprofessional or or socialsocial

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ParticipationParticipation

Know the peopleKnow the people SettingSetting PurposePurpose RoleRole NormsNorms

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FunctionFunction

IdentityIdentity UnityUnity PreservationPreservation

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CultureCulture StructureStructure SystemsSystems Values and beliefsValues and beliefs

1.1. SocialSocial2.2. OrganizationalOrganizational3.3. Social responsibilitySocial responsibility

GoalsGoals EnvironmentEnvironment TraditionsTraditions HeroesHeroes

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DiversityDiversity

It can provide both It can provide both enrichmentenrichment and and conflict.conflict.

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What This MeansWhat This Means

You make hundreds of You make hundreds of communication choices every day. communication choices every day. When you are aware of the When you are aware of the components, you can make better components, you can make better choices and be more effective.choices and be more effective.

Increasing your skills can help with Increasing your skills can help with parents, friends, relationships, parents, friends, relationships, teachers and employers.teachers and employers.