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Uh-Oh! When the drama becomes a distraction
….you need a strategy for tragedy!
Managing Change in a Crisis
We reflect before we begin…
When written in Chinese, the word 'crisis' is composed of two characters. One represents danger and the other represents opportunity.
- John F. Kennedy
CRISIS: Setting the Stage
Session Agenda
@DrKeelyK #changeconnect #crisisCM
Interact – Meet the Speaker, Meet the Audience
Share – Learning Objectives
Tell – Story of a Change Managed Crisis
Crisis – TOP SECRET ENVELOPES!!!
Play – Play out a CM Crisis
Learn – Group Debrief
Apply – Add Skills to Your Toolkit
INTERACTMeet the Speakers, Meet the Audience
• Seasoned CM Practitioners• Myriad of project experiences
across various industries• Distributed team across all of
PeaceHealth• Piloting an innovative C&A
methodology, trending positive
Participants
Clap to Answer!• Less than 5 years CM work?• More than 5 years?• Internal Employee?• External Consultant?• Looking for next opportunity?• Ever managed the change of
a crisis before?• If you haven’t clapped, clap
now so you’re not left out
PeaceHealth Change & Adoption Team
@DrKeelyK #changeconnect #crisisCM
SHARELearning ObjectivesAt the end of this session, participants will be able to….
• Understand the distinction between crisis change management and programmatic change management
• Brag to your friends about practicing the specific skills required to successfully navigate organizational crisis
• Personally experience some of the ways that crisis impacts different groups within organizations and tools for addressing needs
• Realize that a change management strategy is an integral part of recovering from a crisis
@DrKeelyK #changeconnect #crisisCM
SHARE Programmatic vs. Crisis Change Management
PROGRAMMATIC
HELP!BRIDGES
PROSCIKOTTER
CRISIS
@DrKeelyK #changeconnect #crisisCM
TELL Story of a Change Managed Crisis
CORE VALUES Respect Stewardship Collaboration Social Justice
Operat
ion
empa
thy
@DrKeelyK #changeconnect #crisisCM
CRISIS Open your Envelopes Please!!!
3 mins. to read1
Go!2
@DrKeelyK #changeconnect #crisisCM
INTERACTSmall groups play out CM work in a crisis
Observe & assess CM Team efforts
Weigh in on your concerns
Create your CM activities plan
Vet your plan with the SVP & Employee
Voice your concerns to the CM Team
Evaluate CM Team efforts
1 2 3
EmployeeCM PractitionerSenior Vice President
@DrKeelyK #changeconnect #crisisCM
INTERACTLarge Group Debrief
You knew it would just be a matter of time.
The press is knocking on the door with some questions for all of you!
@DrKeelyK #changeconnect #crisisCM
APPLY Leverage the experience
[email protected] For any additional questions or comments
Key Takeaways• Could crisis change management be
applied to smaller projects or initiatives?
• In change chaos, leverage activation skills over the tendency to plan
• Crisis happens with frequency – Be an asset to your organization by bringing this toolset!
@DrKeelyK #changeconnect #crisisCM
