Chad Walker Cedar Rapids,Iowa cccwalker1@msn.com 319-693-9178 www.linkedin.com/in/chadwalker2

CAREER SUMMARY

Experienced information technology manager leading software development teams responsible for building

and maintaining websites, web applications, and middleware components. Worked for two Fortune 500

companies in financial services and telecommunications industry. Held position of President and Finance Chair

for non-profit organizations. Strengths include:

Leading distributed teams

Managing agile teams using Scrum

Setting priorities

Strategic planning

Simplifying processes and procedures

Learning new technologies

Coaching employees

Delegating tasks

Building strong customer relationships

Conflict issue resolution

Sensing pulse of people and situations

Employee Engagement

PROFESSIONAL EXPERIENCE

TRANSAMERICA, Cedar Rapids, IA 2010 –Present

IT Manager

Plan, direct, and coordinate multiple development teams building websites, web applications, and middleware

components providing web tools to internal and external customers.

Managed multiple development teams supporting websites/microsites, web applications, and mobile apps. Supported internal and external customers providing marketing tools, sales tools, product details, illustration calculators, and policy detail information.

Supported applications utilizing many different languages, frameworks, and technologies. (WebSphere, IIS, .net, Java, JavaScript, Cordova, HTML, HTML5, CSS, CSS3, Bootstrap, CMS, AJAX, SOAP, XML, Oracle, SQL Server, Team Site, SharePoint, Google Analytics, Webtrends)

Led the transition of mobile iPad app. Development was outsourced allowing us to add resources and maintain cost structure. Modified app to call web services replacing hard coded logic. Hybrid technologies are being implemented allowing apple or android tablet usage.

One of first teams in Transamerica to transition from waterfall to agile project methodology utilizing the Scrum framework. Resulted in employee empowerment, servant leadership, and product owner satisfaction. Acted as the product owner and scrum master for multiple teams.

Took part in monthly sprint planning meetings, retrospectives, sprint reviews, and product backlog grooming.

Facilitated employee engagement activities. Co-lead for the 2013 TechFest program that inspires innovation and out of the box thinking. Facilitated monthly meetings where employees can share new technologies. Coordinated offsite meetings for team building. Encouraged team to spend eight hours a month doing research.

Built offshore development team to address increased demand for development work. Costs remained low and team was able to support additional work load.

Chad Walker, cccwalker1@msn.com, 319-693-9178 Page 2

Implemented a SharePoint solution to manage content change requests for multiple websites. Solution eliminated lost emails, established work flow process, provided details needed to monitor status and generated month end reporting.

Improved code migration change management process by implementing RepliWeb jobs automating manual code moves. Migration process moved to change management; process followed SOX compliance rules.

Partnered with agent support team to implement enhancements to agent portals. Policy search was enhanced to include the last 10 searches. Agents no longer had to type in the policy number they could select it from a drop down menu making it easier to check status. Gave agents ability to impersonate users to simplify issue resolution.

Implemented new metrics gathering process and key performance indicators for Transamerica technology group. Incidents, productivity, on-time delivery, defects, SLA’s.

VERIZON BUSINESS, Cedar Rapids, IA 1998 - 2010

IT Manager

Plan, direct, and coordinate development teams supporting a wide array of applications spanning both mid-

range and mainframe: traffic processing, contract enrollments, accounts receivable, commercial billing, and

web based reports.

Promoted in 1998 to Manager of multiple IT systems responsible for over $500 million in monthly revenue.

Ring of Champions winner given to 1% of MCI employees each year.

Guided architecture and infrastructure improvements focused on system performance and efficiency.

Established strong rapport with marketing, revenue operations, internal and external audit

Mentored release leaders by providing guidance, situational one-on-one coaching, and feedback.

Managed hardware end of life replacement across multiple web based applications.

Complied with companywide security initiatives and Sarbanes-Oxley Act.

Created, submitted, and approved project plans acquiring adequate funding for IT team.

Established strong rapport with marketing, revenue operations, internal and external audit. EDUCATION B.B.A., Management Information Systems, University of Iowa, 1995

CERTIFICATIONS

Certified Scrum Master, 2013

VOLUNTEER EXPERIENCE

Cedar Rapids Hockey Association (CRHA), Cedar Rapids, IA - 2013 – 2015

President - Responsible for leading all CRHA activities: ensuring policies and procedures are followed, growth

and retention, ice scheduling, tournament schedules, house league coordination, fundraising, sponsorships

background checks, and tryouts.

Marion First United Methodist Church, 2008 - 2009

Finance Chairperson - Managed $1.5M budget of the second largest Methodist church in Iowa