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Consumer Rights in Multimedia and Communications

Data Roaming On The Go

Spotlight on CFM's Latest Member

Maximising Battery Life

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Table Of ContentsEvents Listing

Broadband Cool Tips Of The Day

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CFM Retreat 2011

CFM Raya Gathering

CFM AGM 2011

Events Photos

Message from the

Executive DirectorWarmest greetings to all SHOUT! readers.

2011 has been a year of hectic programmes and much strategising. As you will see in this newsletter, we’ve been busy. Beyond the regular roadshows and events that we participated in, CFM found time to hold two significant activities.

The first, and probably the most important in terms of its impact, was our first ever CFM Retreat that took place in Port Dickson. The discussions and planning sessions that took place there were invaluable and I am delighted to say that as a result of everyone’s inputs, CFM has managed to put together a very constructive business plan for CFM that goes all the way to 2014. With the path laid out so clearly, CFM will now execute meaningful initiatives that meet the objectives of this consumer forum.

The other major activity that CFM did was its series of consumer awareness programmes titled ‘Seminar Hak Pengguna Dalam Perkhidmatan Komunikasi & Multimedia’ or Consumer Rights in Communications and Multimedia Seminar. I am pleased to share that the responses to these seminars were positive wherever we went and through this programme, CFM reached thousands of people with its message of consumer empowerment and education.

Our Hari Raya open house also became an occasion for members to network with each other as well as get to know CFM personnel better.

Lastly, I hope that all CFM members and associates will help spread information on our consumer education portal to consumers everywhere. The ConsumerInfo.my portal fulfils an important need among consumers who are living amidst this explosion of exciting mobile and communications services.

I hope you find this issue of SHOUT! educational and enjoyable.

Thank you.

Sincerely,

Azizan Mohd AfandiExecutive DirectorCommunications and Multimedia Consumer Forum of Malaysia

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One of CFM’s major events for the year 2011 was its series of consumer awareness programmes titled ‘Seminar Hak Pengguna Dalam Perkhidmatan Komunikasi & Multimedia’ or Consumer Rights in Communications and Multimedia Seminar. The main objective of this program was to spread consumer awareness and education on communications and multimedia services in Malaysia, to promote consumer empowerment, rights and share good consumer practice guidelines.

The extensive series were aimed at four different sets of audiences: regional seminars for government stakeholders and agencies, primary schools, universities students and the community at large.

CFM collaborated in this initiative with the Compliance Department and Regional Offices of Malaysian Communications & Multimedia Commission (SKMM). 10 awareness seminars in 8 different locations were conducted as follows:-

CFM brings consumer rights awareness to communications and multimedia users

Consumer Rights in

Multimedia and Communications

Seminar

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An interactive forum session with a panel of representatives from the service providers took place at every seminar except for those held in primary schools. At the panel sessions, 30 minutes were allocated for participants to voice out their opinions or seek immediate response on any problems, questions or concerns that the participants might have faced prior to the programme.

The issues raised by participants were mostly on:• Broadband (speed to download and upload, package pricing, billing

issues, misleading advertisement, poor customer service, Fair Usage Policy)

• SMS spam / unsubscribed SMS

• Protection of Personal Number

• Misleading Advertisements

• Radiation

• Cable Theft

CFM will continue to educate consumers on communication and multimedia issues.

Date of Event Venues

i. 21 July 2011 SK Putrajaya Precint 8 (2), WP Putrajaya

ii. 14 Sept 2011 Renaissance Hotel, Kota Bharu, Kelantan

iii. 29 Sept 2011 Hotel Sabah, Sandakan, Sabah

iv. 30 Sept 2011 SK Bukit Garam 2, Kinabatangan, Sabah

v. 13 Oct 2011 Ri-Yaz Heritage Resort & Spa, Pulau Duyong, Terengganu

vi. 26-27 Nov 2011 Dataran Tawau, Tawau, Sabah

vii. 3-4 Dec 2011 Dataran Kota Tinggi, Kota Tinggi, Johor

viii. 6 Dec 2011 De Palma Hotel, Shah Alam, Selangor

ix. 10 Dec 2011 Bangunan UMNO Kuala Nerang, Kuala Nerang, Kedah

x. 22 Dec 2011 Thistle Port Dickson Resort, Port Dickson, Negeri Sembilan

29.09.2011SK Bukit Garam 2,

Kinabatangan, Sabah

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Some time ago, most people travelling overseas would want to be able to make and receive calls. Of course, international call roaming charges are not as low as local call rates. Most travellers quickly learn how to avoid high phone bills while overseas by only making essential calls when overseas or sometimes even switching off their international roaming service from their telco.

These days, the possibility of a large phone bill at the end of a journey is even higher because not only do people make and receive calls when travelling, they also access mobile Internet services abroad through data roaming services. The mobile lifestyle today is as much as about keeping in touch with friends through social networks, surfing the Internet, using one’s favourite mobile application and receiving emails as it is about making and receiving calls. However, international data roaming can get expensive very fast without you even realising it. This is because when you use data connections internationally, you will be using the services of your telco’s partner of choice in that

country because you will be outside your own telco’s coverage.

Understanding what data roaming is and learning how to use it wisely will help keep your phone bill low and ensure that your journey does not end with a painful phone bill when you arrive back home.

Data roaming: do you need it?Of course, you could switch off your international data roaming service and we strongly recommend that you do that if you do not wish to pay premium rates for every kilobyte of data that passes through your phone. However, it is more likely that you will be interested in a bit of mobile Internet use when overseas. Frankly today we are all Internet social animals and no one would really want to be disconnected when travelling. In fact, travelling makes things a lot more interesting for your friends or followers. Also, everyone works through emails and instant messages these days and if you are travelling on business, and perhaps even on holiday, you would want to stay abreast with your work communications.

Planning to go overseas anytime soon? Can’t live without your social networking updates and more importantly, business email? These tips

may help you stay connected without incurring high charges.

Data Roaming

On The Go

Cover story

ThesmartTraveller!

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Isn’t data roaming kind of expensive?In most cases it would be best to avoid unwanted roaming costs. Overseas data connections can be very expensive. If you’re not vigilant about it, you’ll suddenly be racking up the roaming costs and be hit with a huge bill once you get back home. Even downloading your work email for the past few days can rack up hundreds of Ringgit!

By following some of the tips we give you below, you could become an informed and wise mobile data user when travelling.

Turn it offOne alternative would be to turn off the data or roaming feature on your smartphone when you travel. Only turn it on as and when you urgently require it. This is a sure way to control your roaming charges. Turning off the data and updates also saves on a lot of battery power – which is a bonus while travelling.

a. Android: Under Settings -> Wireless Networks -> Mobile Networks. You can tick off the Data Enabled option or the International data roaming option (if available; Android phone settings can differ from one another). For Android phones, you can also set a handy Power Widget or switch to instantly turn Updates or Data on/off. We find this an excellent way to control usage.

b. iPhone: Generally for the iPhone (iPhone Firmware Update 1.1.1 or later), you can set the roaming by going to Settings -> General -> Network and slide the Data Roaming slider to Off.

c. BlackBerry: Under Options -> change Mobile Network permissions under Networks and Connections settings. There, under Data Services, you can set the data services to on/off and Data While Roaming can be set to on/off or prompt.

d. Others: For other smartphones or feature phones, don’t worry if you can’t seem to find an app to handle your roaming data traffic. You can still do something about it. Take for example the Nokia E72, where you can fiddle with the settings: Under Control Panel -> Settings -> Connection -> Packet Data, you can choose to disable high speed packet access and to enable it only when required. This of course varies from one phone to another, but the basics are still the same.

Keep a tab on your usageIf you plan to keep your data roaming switched on all the time, we suggest that you monitor your data usage very closely. First, find out from your telco how much it would cost for casual overseas data usage. All telcos publish their international data roaming charges on their websites.

We then suggest that you install a data monitor application that counts how much data you are using. There are some free and paid options available for smartphones running on Android, iPhone and BlackBerry. Here we will introduce three popular free apps for Android, iPhone and BlackBerry devices that you can try risk free. Of course if you need more features you can purchase the paid versions of these apps.

1. Install a data usage monitoring application.2. Check running apps to ensure no unnecessary data connections.3. Consume data wisely and frugally when travelling or even switch it off.

4. Connect manually to the Internet instead of automatically.5. Use free WiFi when available.

1. Explorealldataroamingoptions,includingfixed

rate packages and casual rates.2. Check with your telco if need to enable roaming

services for your phone.3. Make sure your phone bill payments are up to

date to avoid being barred while overseas.

4. Have you packed your phone charger and PC

connector?5. Tell your friends and associates you are

travelling overseas to minimise unnecessary calls

and text messages.

ThesmartTraveller!

5 quick tips

A checklist before you travel

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Android: 3G Watchdog is a great free app which you can try. You can set it to trip a notification when a certain threshold has been reached. By default it has a preset quota of 1GB per month which you can change and it will give you a warning when you reach 75% of that quota. It keeps tabs for both cellular and WiFi usage. We suggest that you reset the counter when overseas so that you will know exactly how much data you have used.

iPhone: DataMan for the iPhone is an invaluable tool to keep track of your monthly cellular and WiFi data usage. It can be auto-reseted when your billing cycle ends. The app allows you to set 4 levels of usage thresholds. It tallies up your usage statistics with your mobile network carrier.

Cover story

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BlackBerry: The RadioOpt Traffic Monitor is probably the first free BlackBerry app that you’ll come across when you search for a data monitor. Like the other two, it also keeps tabs on your WiFi and cellular traffic consumption. It also tracks upload and even has a built in speed test capability. It also tracks calls too.

Control how your apps access data All smartphones have apps and widgets running on them. For example, social networking apps usually update at certain intervals. Check if you can set the intervals at which they update your feeds. If the feed is constant in the background, you might be shocked at the end of your trip. The same applies to widget as well; we’re also talking about the news feed and weather update widgets as well. These pull data from the Internet.

Consider signing up for a fixed data package Your telco may offer a fixed rate international data roaming package. This is done by them working out partnerships with telcos in selected countries. These international data roaming packages usually have various options such as 1-day unlimited use, 5-days unlimited use and so on.

When you sign up for one of these packages, you pay a set amount (for example RM30 or RM50 per day) and that would allow you to use unlimited mobile data services when overseas. These packages are usually available for selected countries (don’t worry, there usually are packages for the popular destinations) and you are advised to sign up for these before travelling.

The idea is pretty easy: be frugalUse none and waste none; so use what you just need so that you don’t go overboard. If you need or want to check email or update your status, do so but just don’t forget to turn your data connection off after you’re done. Being frugal is a prudent thing – don’t for example opt to upload high resolution pictures or videos while on roaming services. Drop into a WiFi hotspot (free or otherwise) and do that later.

Follow these tips and your trip will be more enjoyable when you get back.

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Spotlight on CFM's latest member

Pertubuhan Pembimbing Kewangan Pengguna dan Keluarga Malaysia (KPM) was incorporated in Kuantan in January 2011. This consumer NGO focuses on educating consumers on ways and means of managing their finances wisely.

Currently, this NGO has 32 members who come from diverse range of occupations and educational backgrounds. Most of the members though have accounting, economic and financial backgrounds and work in the banking sector, auditing and financial departments in the government sector.

Before formalising their NGO, the founders started off as a group of concerned citizens who came together to organise seminars, dialogues and panel session on this subject. They provided financial advice, and helped disseminate consumer information issued by the Ministry of Domestic Trade, Cooperative and Consumerism (KPDNKK). They also assisted in educating consumers of the functions and role of the Consumer Tribunal. Some members were also providing free advisory services in all branches of their audit firms as part of their corporate responsibility to build an educated and empowered consumer society.

In August 2010, the core members felt that the time was right to formalise their efforts into a registered consumer body and set about to form KPM. A registered consumer body would be a vehicle that would get government recognition and support. Furthermore, it was evident by then that a poor understanding of how money impacts families and understanding was the cause of many problems faced by consumers.

There simply weren’t enough activists working in this important area.

KPM partners not only with KPDNKK; it also actively cooperates with Malaysian Customs to organise briefing sessions and exhibitions that work on eradicating the sale and consumption of fake or pirated products. Almost every state in Malaysia has been covered by KPM in this programme.

Going forward, KPM plans to expand its consumer education activities and level of cooperation levels with KPDNKK as well as with the Malaysian Police. It will however stay focussed on economic, banking and money related issues. Among the projects being planned are books, articles and research activities on these areas. KPM believes that these efforts will help the government and in some small way, contribute to the formulation of consumer related policies.

The involvement of KPM from the demand side in CFM is viewed from the perspective of contributing to consumer education and the building of a smart consumer society. Perhaps it can serve as a bridge between CFM and its government partners. KPM will also spread news and information of CFM activities and initiatives when it organises its programmes. CFM on its side can draw upon the strength and support of the Ministry of Information, Communications and Culture (KPKK). Using those resources as well as those of the many NGOs that operate in the areas of influence of KPKK, KPM hopes to spread its messages of spending wisely and smart financial planning among users of telecommunications services.

dan Keluarga MalaysiaPertubuhan Pembimbing

Kewangan Peng guna

A focus on financial wisdom

CFM Memberships Q42011

Members

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Kewangan Peng guna

Tips

Picture this: You are waiting for an important email in the LRT when suddenly your smartphone battery dies! There is no place to charge your phone, no wireless charger and no extra battery. That’s when you will appreciate these tips on how to conserve your battery life.

Display watchBig phone screens are nice and all but they really guzzle battery power. That’s when it is time to turn the screen brightness down. This is one of the power hogging beasts of your phone. If possible, always use automatic brightness if you have that option under Display in the Settings menu. Also set your screen timeout to around 30 seconds to 1 minute.

WiFi and 3G serial killersWiFi and 3G features are just as responsible for the quick drop of your battery life as display brightness. Contrary to what app makers and telcos want you to believe, you don’t need to be on the Internet 24 hours every day. Switch off your mobile Internet and WiFi connections when you don’t need them. Do this especially if you are in a location where the phone connection is not stable.

Check battery usageAndroid phones have a built-in battery usage checker in it. Just head over to Settings, ‘About phone’ and then tap on Battery Use to check it out. As for iPhone and BlackBerry users, just download a third party app to monitor your phone’s battery. You can then monitor and find out what is killing your battery life.

Case of the Android backgroundLive wallpapers on Android devices look cool but drain your battery life quickly. That’s because these live wallpapers use more of your processor’s power. Consider ditching live wallpapers and go for static ones. Also, darker static wallpapers consume less power so if you can, go for those.

GPS guzzlerAnother hard hitter to your smartphone’s battery life is GPS. You don’t need it on all the time unless you are using Maps or checking into your favourite places with Foursquare.

Update everythingThat’s right; when you see an update, just go for it. Normally, apps often get updated to use less battery power. So whenever you see new updates for your apps, just update all. For Android users, just head to Android Market,

hit the menu key and select My Apps to look for updates. As for Apple users, just go to your App Store and hit Update. If there is a system or OS update, go for that too.

Remove unused appsIf you happen to have a lot of apps in your phone, chances are that there are a lot of apps that you no longer use. Do you really still need the Talking Tom Cat app? Sure, initially it was fun to use it but it’s now probably sitting on your phone collecting figurative dust and slowly sapping away your battery power.

Sync lessWhen your phone accesses your network a little bit less, it can help save your battery power. Syncing your phone with apps requires more data access. Just turn off your sync and do a manual refresh. The idea of having Facebook, Twitter and Gmail updates all the time are great but your battery will hate you for it.

WidgetsWidgets consume power on your phone screen. Self-updating widgets like Tweetdeck and Facebook especially consume power by constantly updating status feeds. They may have to go if you want to fully maximise your battery life.

Final noteTwo final tips before we end. Do not constantly wake and sleep your phone. Obviously you will be doing this a lot of times but try to minimise this. That is because every time you do that it sucks the battery life bit by bit. And lastly, is your Bluetooth on? When was the last time you used Bluetooth? You may not need to follow everything we suggest above. Just pick a few of the options listed and you could be doing your smartphone battery a favour.

Maximisingbattery life

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CFM successfully organised its first brainstorming retreat at Thistle Port Dickson Resort on 15 - 16 December 2011. This was the first ever such programme held since the establishment of CFM in 2001.

The retreat was held mainly to review the progress of CFM’s 2011 plans’ implementation as well as developing the Business Plan (BP) for the year 2012 until 2014. A lot of ideas and inputs were generated during the two-day programme, through group discussions and contributions of all present members.

37 individuals attended the 2-day retreat, with participation from 12 organisation members from the supply side, 7 organisation members from the demand side, representatives from the Ministry of Information, Communications and Culture, representatives from the Malaysian Communications and Multimedia Commission, and CFM secretariats.

Various ideas were generated and deliberated on throughout the retreat. Among the successful deliverables achieved was the formation of CFM’s Vision and Mission which was later translated into a more constructive and executable business plan for CFM for the year 2012 until 2014.

With the new plan in place, CFM hopes to further improve and increase its relevance to the industries and its stakeholders, especially the consumers.

Retreat2011

Event

CFM’s Hari Raya Open House was held on 26 September 2011 at CFM’s office. This joyous affair was a great occasion for members to get to know each other better as well as being an opportunity to meet and greet the CFM staff.

Since it was held at the office, those who came were able to see the office and understand the daily routines of CFM’s staff better. The event was also attended by some representatives from SKMM, KPKK and also the Corporate Communications Department personnel of the Polis Di-Raja Malaysia (PDRM).

RayaEvent

Gathering

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CFM AGM 2011Maxis Mobile Services Sdn Bhd, represented by Puan Mahfuzah Azahari, was elected as the CFM Chairman for the term 2011-2013. The AGM took place at Cyberjaya in June 2011.

Puan Mahfuzah Azahari is currently the Regulatory Department Manager in Maxis. She started her career with KPMG and later PricewaterhouseCoopers as a Consultant and is well versed with various industries such as stock exchange related companies, banks, shipping, railway transportation and Haj fund management board. At end of 2002, she joined TM Net in the newly set up Regulatory and Secretariat Unit. She later joined JARING Communications Sdn Bhd to offer her expertise in all regulatory matters especially the licensing, compliance and policy intervention before deciding to join Maxis. Having worked in the telecommunications sector for many years, she brings with her a wealth of experience in the fixed/wireless broadband and voice services environment. She is a graduate from the University of Arkansas at Little Rock with a degree in Computer Information System and obtained a Master of Business Administration from Ohio University.

Event

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Appreciation Dinner for Board of Councillors

Halal Fiesta Malaysia

Seminar ImplementasiDasar dan Strategi

(Peranan Media dalam Mendepani Ancaman Akidah)

Event

Date Event Location CFM’s Role

14-15 Mar 2011

30th Meeting of International Audiotex Regulators Network (IARN)

Phonepay Plus Office, London, UK

Meeting

19 Mar Program Merakyatkan Seni Budaya Sukan Rakyat Padang Futsal, Kg Melayu Ampang, Selangor

Exhibitor

24 Mar Conference on Private Sector Efficiency & Consumerism

PICC, Putrajaya Seminar

23-24 Mar Law Awareness Day UTAR, Leisure Commerce Sq, PJ, Selangor

Exhibitor, Talk

1-3 Apr K-Perak Wifi Carnival Esplanade, Lumut, Perak Exhibitor

25 Apr CBC Visit Ulu Yam & Serendah, Selangor Visitor

26 Apr Pelancaran Kampung Tanpa Wayar Felda Pasoh 3

Dewan Felda Pasoh 3, Jelebu, Selangor

Exhibitor, Talk

10 May Personal Data Protection Act (PDPA) Seminar SKMM Auditorium, Cyberjaya CFM Seminar

13-16 May Festival Hari Guru 2011 Kuching Waterfront, Sarawak Exhibitor, Talk

24 May Pelepasan Konvoi (Flag-off) Ekspedisi Jelajah Pacuan Empat Roda "Jejak Warisan Melayu 2 - 7 Negara"

Dataran Merdeka, KL Launching

25 May CFM Awareness Talk SK Manjung, Perak Talk

3-5 June Karnival ICT Perak bersama Upin & Ipin Stadium Indera Mulia, Ipoh, Perak

Exhibitor

15 Jun Road Safety Awareness Campaign at the National Mail Centre

Shah Alam, Selangor Exhibitor

21 Jun Seminar Kesedaran Kepenggunaan Perlis Putra Palace Hotel Kangar, Perlis

CFM Seminar

25 Jun SK Convent Kajang Sports Day Selangor Visual communication

29-30 Jun 16th IBIMA (International Business Information Management Association) Conference

Swiss-Garden Hotel & Residences KL

Exhibitor & Membership drive

29 Jun 2009 - 2011 CFM Board of Councilors Appreciation Dinner

Bistro Cascata, Cyberview Lodge Resort & Spa, Selangor

Organiser

30 Jun 11th CFM Annual General Meeting Cyberview Lodge Resort & Spa, Selangor

Organiser

5 Jul Seminar Kepenggunaan Penjawat Awam Kuala Lipis, Pahang Talk

7-9 Jul Program Mengenang Tokoh Negarawan 2011 UiTM Jengka, Pahang Exhibitor

16 Jul CBC Visit CBC Trolak, Perak Visitor

21 Jul School Awareness Program SK Putrajaya P9(2) Talk

23-24 Jul Hari Pengguna Peringkat Kebangsaan Majlis Perbandaran Manjung, Perak

Exhibitor

29 Jul Bengkel Keselamatan Siber Bersempena Karnival Sukan Antara Agensi KPKK 2011

Sarawak Tourism Complex Talk

30 Jul Program Sekolahku Sayang SMK Sg Choh, Hulu Selangor Exhibitor

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14 Aug Tawau Broadband Carnival Majlis Perbandaran Tawau, Sabah

Exhibitor

14 Sep Seminar Hak Pengguna Dlm Perkhidmatan Komunikasi & Multimedia

Kota Bharu, Kelantan Talk

23-25 Sep Promosi Jalur Lebar Negeri Sabah Peringkat Daerah Papar

Papar, Sabah Exhibitor

26 Sep CFM Open House CFM Office Host

29 Sep Seminar Hak Pengguna Dlm Perkhidmatan Komunikasi & Multimedia

Sandakan, Sabah Co-organiser, Talk & Exhibitor

30 Sep School Engagement: SK Bukit Garam 2, Kinabatangan

SK Bukit Garam 2, Sabah Talk

30 Sep CBC Visit CBC Pekan Kinabatangan, Sabah

Visitor

2 Oct TM Open Day - PJK & PJL PD Seri Pengkalan, Alor Gajah, Melaka

Exhibitor

3 Oct TM Open Day - PJK & PJL PD Kg Paya Datuk, Alor Gajah, Melaka

Exhibitor

6 Oct Seminar Implementasi Dasar & Strategi (Peranan Media Dalam Mendepani Ancaman Akidah)

Anjuran JAIS

Concorde Hotel Shah Alam, Melaka

Exhibitor

8 Oct TM Open Day - PJK & PJL PD Parit Bilal, Batu Pahat, Johor

Co-organiser, Talk & Exhibitor

10 Oct TM Open Day - PJK & PJL PJK Seri Bunian, Pontian, Johor

Exhibitor

11 Oct Seminar 'Child Online Protection' Renaissance Hotel KL Participant

13 Oct Seminar Hak Pengguna Dalam Komunikasi & Multimedia

Ri-Yaz Heritage Marina Resort & Spa,

Terengganu

Co-organiser, Talk & Exhibitor

15-16 Oct Karnival Jalur Lebar 1Malaysia Perak Taman Tasik Taiping Exhibitor

16 Oct HALFEST 2011 - Forum Gerakan Pengguna PPIM PWTC, KL Exhibitor

21-23 Oct Temasya Pantai Timur 2011 Dataran Pekan, Pahang Exhibitor

22 Oct OctTwtFest DiGi Headquarters, Selangor Exhibitor

29-30 Oct Karnival Jalurlebar 1Malaysia Sarawak Sibu, Sarawak Exhibitor, Speaker

29-30 Oct Lahad Datu Broadband Carnival Lahad Datu, Sabah Exhibitor

10-12 Nov PROGRAM PEWARIS MUDA NEGARA 1MALAYSIA 2011

Perkarangan Masjid Felda Titi, Jelebu, Negeri Sembilan

Exhibitor, Speaker

12-13 Nov Karnival Jalur Lebar 1Malaysia Pahang Padang Astaka Dataran Temerloh, Pahang

Exhibitor, Speaker

19 Nov Hari Kesedaran Jenayah Kontinjen Selangor The Curve, Damansara, Selangor

Exhibitor

26-27 Nov Karnival Jalur Lebar 1Malaysia Sabah Dataran Tawau, Sabah Exhibitor, Speaker

3-4 Dec Karnival Jalur Lebar 1Malaysia Johor Kota Tinggi, Johor Exhibitor, Speaker

10-11 Dec Karnival Jalur Lebar Kedah, Kuala Nerang Kuala Nerang, Kedah Exhibitor, Speaker

10 Dec Seminar Hak Pengguna Dlm Komunikasi & Multimedia Malaysia

Thistle PD, Negeri Sembilan Talk

15-16 Dec CFM Retreat Thistle PD Host

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There may be times when you may face some problems with your broadband connection. Before you contact your service provider, here are a few things that you can do on your own first. You may be able to solve the problem yourself and get reconnected in no time!

Here are some useful tips for you to try:

If you are still unable to get connected, contact your service provider to file a fault report.

Please ensure that you have your account details, like your login ID and broadband service number with you and are at your computer when talking to the customer service representative. They will be able to walk you through the steps to diagnose your problem and find a solution.

Look out for more tips in our next publication!

Article contributed by Telekom Malaysia

Do you know… how to perform simple troubleshooting for your broadband connection?

PROBLEM / ERROR MESSAGE

POSSIBLE CAUSE

SOLUTION

Difficulties

getting

connected

to

broadband

Telephone lines: Faulty line or suspension of account(due to late or non-payment)

Check your phone line• Make sure your phone line is functioning properly

(not suspended).• Lift your receiver and check for a dial tone, noisy line

or crossline. • If there is no dial tone or a problem with the

telephone line, contact your service provider.

Hardware set-up: Wrongly set-up, loose connection

Check your modem/line/microfilter connectivity• Ensure all physical connections are done correctly.• Ensure all cables are fitted properly.• Please ensure your modem is powered “ON”.• If still in doubt, try replacing the cables.

Faulty hardware: Modem, network card, splitter

Check your modem "link/DSL" light status• A blinking light may mean a faulty modem, a faulty

splitter or a lost connection. • Reboot your modem (switch it off, then switch it back

on).• Make a direct connection from the wall socket straight

to the modem, bypassing the splitter. • If the light is still blinking, it may be due to a

network problem. Contact your service provider for assistance.

Broadband Cool Tips Of The Day

Tips

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