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CERTIFICATEINMANAGEMENTCONSULTINGESSENTIALS
COURSEOVERVIEWFORTHOSEWISHINGTOTRAINASIN‐HOUSE/INTERNALCONSULTANTS
FromCoachingforChange,accreditedwiththeInstituteofBusinessConsulting
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CERTIFICATEINMANAGEMENTCONSULTINGESSENTIALS
OVERVIEW
Organisationswishingtodrivechangebutreducetheirrelianceonexternalconsultantscandeveloptheirownstaffwiththeskillsandknowledgeusedinthefieldofmanagementconsultancy,savingonthepremiumcostsofexternalconsultantsandalsoonlearning‐curvetime.
TheCertificateinManagementConsultingEssentials(CMCE)courseincludesanoverviewoftypicalconsultancyinterventionsandintroducesarangeoftools,skillsandtechniques,includingcommunication,knowledgesourcing,researchandanalysis,projectdelivery,risk,qualityassuranceandeffectivepersonalcontribution.
ABOUTTHISCOURSEPACKAGE
Weunderstandthattoattendthiscourseyouwillbeoutofyourofficeforthreeworkingdaysandlikelytobestayingawayfromhome.Withthisinmindwehaveputtogetherapackagetomakeitaseasyaspossibleforyoutogainthisvaluablequalification:
1. OurCMCEcourseisrunoverthreedays,finishingonaFriday
2. ItisbasedinthebeautifulDerbyshirecountrysidesoyoucanextendyourstayintoaleisureweekendifyouwish
3. Thecoursefeeincludeshighqualityaccommodationwhichwehavenegotiatedatadiscount
4. Weincludeone‐to‐onefollow‐upsupportasyoubegintouseyourskillsinyourworkplace
CoachingforChangeisaccreditedwiththeInstituteofBusinessConsultingandwebelievewearetheonlyproviderofthiscoursetooffersuchahighvalueflexiblepackagedesignedforyourbusinessconvenience.
WHATARETHEBENEFITS?
• Improvesyourcareerpotentialwithinyourchosenorganisation• Buildsconfidenceinyourapproachandabilitiesinfacilitatingchange• Providesasoundbaseforfurtherprofessionaldevelopment• Identifiesyouasaqualifiedpractitionerrecognisedin40+countries• ProvidesarefresherforthoseexperiencedconsultantsandthoseprogressingtheCMC®
award
WHOSHOULDATTEND?
• Those responsible for change within their organisation who want to know the pre-requisites for successful project delivery
• Thoseinvolvedinconsultancyprojects• Thoseinvolvedinsupplychainimprovementactivity• Thosewantinganintroductiontotheskillsandknowledgeneededinthefieldofmanagement
consultancy• Thosewantingtobroadentheirmanagementskillsforfacilitatingchange
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AIMS
Tohelpyoulearn,asanaspiringmanagementconsultant,about:
• TheConsultancyRole
• TheConsultancyCycle
• TheClientRelationship
• CommunicationforConsultants
• EffectiveProjectDelivery
• StructuredKnowledge,ResearchandAnalysis
QUALIFICATIONSFORENTRY
Therearenospecificentryrequirementsforthisqualification.Asaguideitisequivalentto,orrepresentsthedemandsof,NVQlevel4.
GUIDEDLEARNINGHOURS
Theseareusedasanotionalmeasureofthesubstanceofaqualificationandhelplearningcentresdeterminewhatresourcesaregoingtobeneededtosupportcandidates.Theyarebasedonanestimateofthetimethatmightbespentbythecandidatebeingtaughtorinstructed,aswellasthetimecandidatesspendonstructuredlearningsuchasdirectedassignments,assessmentsonthejoborsupportedindividualstudyorpractice.Theydonotincludelearnerinitiatedprivatestudy.
Thereare45GuidedLearningHoursfortheCertificateinManagementConsultingEssentials.
AWARDINGBODY
ThequalificationisofferedbyTheInstituteofBusinessConsulting,whichisawhollyowneddivisionoftheCharteredManagementInstitute,whichistheawardingbody.Furtherdetailsaboutthequalificationcanbeobtainedbycontactingeitherorganisation.
SUPPORTANDHELP
YouwillbecomeastudentmemberoftheCharteredManagementInstitute,withaccesstoresourcessuchas:
• suggestedreadinglistsontheInstituteofBusinessConsultingwebsitewww.ibconsulting.org.uk
• awidevarietyofhelp,information,readinglistsandmanagementtexts,atwww.managers.org.uk/students.
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LEARNINGOUTCOMES
Theassessmentprogrammeisdesignedtotestyourknowledgeandunderstandingofthewholesyllabus.ToachievetheCMCEqualification,candidatesmustmeetallofthelearningoutcomes.
AnymaterialyoucreateaspartofthisqualificationmaybecountedtowardstheDiplomainManagementConsultancyofferedbytheInstituteofBusinessConsultinginconjunctionwiththeCharteredManagementInstitute.
Youwillbeassessedtoensurethatyouhavemetallthelearningoutcomesbydemonstratingyourknowledgeandunderstandingofhowto:
1.Produceapersonaldevelopmentplan,basedonyourself‐assessmentagainsttheskills,knowledgeandbehaviourrequiredbymanagementconsultants,whichyoucanusetomanageyourdevelopment.
2.Describethestagesintheconsultancycycleandoutlinetherisksassociatedwitheachstage.
3.Definewhyitisimportanttobuildeffectiverelationshipswithclientsandoutlinethetechniquesyouwouldusetoestablishcredibilitywithaclient.
4.Reviewtherangeofcommunicationmethodsavailabletothemanagementconsultantandplanandmanageaclientmeeting.
5.Describethekeycomponentsofaprojecttoenableeffectivedeliveryofaconsultancyintervention.
6.Describehowyouwouldmanagediagnosisandanalysiseffectivelyinagivenclientcontext.
7.Describehowyouwouldpresentyourfindings,conclusionsandrecommendationstotheclientfollowingresearch,analysisanddiagnosis.
PROGRAMME
Thepurposeofthisprogrammeistoexploretheroleofthemanagementconsultant.Itconsiderstheskills,knowledgeandprofessionalbehaviourrequiredbyaneffectiveconsultant.Itlooksatethicalstandardsandcodesofconductandwillgiveyouaframeworktoevaluateyourcurrentknowledge,skillsandbehaviourtoplanyourfuturedevelopment.
Itincludesanoverviewofthedevelopmentoftheconsultancymarket,reviewsthephasesoftheconsultancyprocessandtypicalconsultancyinterventionsintroducingarangeoftools,skillsandtechniquestosupporteffectiveinteractionwithclients.Theroleofeffectivecommunicationisconsideredaswellascorecommunicationtechniques.Investigatingcoreconsultancyskillsinknowledgesourcing,researchandanalysisfollowsanoverviewofprojectdeliveryincludingrisk,qualityassuranceandeffectivepersonalcontribution.
Theprogrammeissplitintothreeparts:
Part1:Attendthethree‐daycourse,whichcoverthebasicCMCEsyllabus.Seeoverforthethreedayagenda.
Part2:Completeguidedlearninghoursthroughcasestudyworkintroducedduringthecourse.Tutormarkedandsupported.
Part3:CompleteanassignmentfortheIBC.Duringthisphaseyourtutorsupportsyouallthewaythroughtosubmission(within1yearofregistration)andqualification.
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Day1
• Module1–IntroducFon• WhatisConsultancy?• Helpingsituabonanalysis• Understandingthepre‐requisitesforasuccessfulintervenbon
• Module2‐Approaches • Differentapproaches• ConsultancyCycle• LeanModel• Keyqualibesneeded• Selfassessment• Module3‐GeIngReady• HowtoCaptureFirstImpressions• Introtocasestudy• Idenbfyingpotenbalbenefits• Idenbfyingpotenbalstakeholdersandpossiblebarrierstochange• Methodsofgatheringthefacts
• Module4–FirstImpressions• Impactofpersonalpreparabon• Interpersonaldoanddon’ts• Buildingrapport• Moreeffecbvequesboningtechniques
• Lightreading/exercise• Endofdaydiscussion• CloseDay1
Day2
• Whatstuckfromday1?• Exercisedebate• Module5–Proposals• Understandthestructuretoagoodproposal• Whatnottodo• Module6–DataGathering• HowtorunEffecbveMeebngs• FacilitabonSkills• BelbinProfiles–yourpreferredstyle• Howtomeasureagoodmeebng• Theeffectsofpoorcommunicabon• Factsvsassumpbons• ValueStreamMappingtoolreallifecasestudywork
• Module7–EffecFveFeedback• BasicPresentabonSkills• Keepingyourstance• EffecbveClosing• Casestudypresentabontotheclientandfeedback
• Lightreadingexercise• Endofdaydiscussion• CloseDay2
Day3
• Whatstuckfromday2?• Exercisedebate• Module8–ImplementaFon• Keyelementsofchangeandinibalcommunicabon• Pre‐requisitesforchange• Techniquesforaddressinglackofclientcommitment• Escalabonprocess• Managingtheworkplan• VisualMasterSchedule• Module9–Managingtheclient• Theimportanceoftransparency• Segngupaprojectroom• Agreeingaworkingcharter• Introducbontocoaching• TGROWpracbce• Module10–Closing• Processconfirmabon• Capturinglessonslearnt• Exposingrisksassociatedwithsustainment• Howtogenerateagoodcasestudy
• Module11–RisksandCerFficaFon• Whattobeawareofateachstageoftheconsultancycycle• Rescuingprojects• Accreditabonrequirements• Supportwithqualificabonandmemberswebsite
• Feedbacksheets• Endofcoursediscussion• Close
Part1:Thethreedaycourseagenda
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YOUWILLLEARN
TheConsultancyRole:
UNDERSTANDING:
Whatmanagementconsultancyis?
•Howthemanagementconsultancyrolecanbedefined,andwhichtypicalresponsibilitiesandactivitiesareincluded?
•Whatthechallenges,risksandpitfallsofthemanagementconsultancyroleare
Theknowledge,skillsandbehaviourrequired
•Therangeofessentialprofessionalbehaviourneededbytheindividual–suchasanalyticalandpro‐activethinking,theabilitytodealwithcomplexityandtakeresponsibility,interpersonalcapabilities,effectivedeliveryandtheabilitytoundertakepersonalgrowth
•Theprincipalconsultingskillsandtechnicalknowledgerequiredforeffectiveperformance
•Thepurpose,roleandimpactofprofessionalism,integrityandworkingwithincodesofconductandethicalguidelinesinthebestinterestsoftheclient
Theconsultancymarket
•Thestructureandhistoricaldevelopmentofthemanagementconsultancymarket
•Thecurrentmarketformanagementconsultancy,includingissuessuchascompetition,typesofconsultancyinterventions,andrelevantlegislative,economic,socialandpoliticalfactors,differenttypesofconsultancy(e.g.internal,external,publicsector),andhowtheirproducts,serviceandmarketsmaydiffer
Personalprofessionaldevelopment
•Theimportanceofpersonalgrowthandcontinuingprofessionaldevelopment
HOWTO:
•Undertakeaself‐assessmenttodetermineyourcurrentabilitiesanddevelopmentneeds
•Developandimplementapersonalactionplanforlearningandself‐development
•ReviewandreflectonyourlearninganddevelopmentusingtoolssuchastheInstitute’sManagementConsultancyCompetenceFramework(Appendix1)
•Requestandreviewfeedbacktoimproveyourperformanceanddevelopmentactivities
TheConsultancyCycle:
UNDERSTANDING:
•Thediversityofconsultancyinterventionsandapproaches
•Theconsultancycycleandtypicalinputsanddeliverablesforeachstageofthecycle
•Theprinciplesandstagesofamodelformanagingtheconsultancycycles
•Thetypesofproblems,risksandissueswhichmayariseduringeachphaseoftheconsultancycycle
•Theimportanceofscopinginterventionseffectivelyandagreeingclearcontractswithclients
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•Theneedforinterventionstohaveaclear,plannedstructure
HOWTO:
•Selectanappropriatestyleofconsultancyintervention
•Manageclientexpectationoftheintervention
TheClientRelationship:
UNDERSTANDING:
•Theprinciplesofconsultationandnegotiationinmanagingclients
•Methodsofengagingyourclient
•Whatquantitativeandqualitativeinformationisessentialtoyourroleandresponsibilitiesinworkingwithclients
•Theimportanceofprofessionalism,ethicsandconfidentialityinbuildingandmaintainingclientrelationships
HOWTO:
•Establishcredibilitywithyourclient
•Researchyourclients’needseffectively
CommunicationforConsultants:
UNDERSTANDING:
•Theimportanceofeffectivecommunication
•Theprinciplesandprocessesofeffectivecommunicationandtheirimpactonproductiveworkingrelationshipswithclients,teammembers,colleaguesandmanagers
HOWTO:
•Applylisteningandquestioningtechniquestounderstandissuesandproblems
•Recognisedifferentformsofverbalandnon‐verbalbehaviourandtheirappropriateuses
•Planandmanagemeetingseffectively
EffectiveProjectDelivery:
UNDERSTANDING:
•Theimportanceofplanningandmanagingaprojectandtheimpactofpoorprojectplanningandmanagementonconsultancyprojects
•Thecomponentsofaprojectplan
•Theneedforeffectivebudgetingoftimeandresources
•Theroleandimportanceofqualityassurance
•Themanagementconsultant’spersonalroleineffectiveprojectdeliveryincludingupwardmanagementandclientmanagementtechniques
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HOWTO:
•Applypersonaltimemanagementtechniqueswithintheprojectcontext
•Establishaneffectiveinfrastructuretoensureprojectdelivery
•Identifypotentialandactualriskstoeffectiveprojectcompletion
StructuredKnowledge,ResearchandAnalysis:
UNDERSTANDING:
•Theimportanceofidentifyingtheclientissue,applyingastructuredapproachandselectingappropriateanalyticaltoolsandtechniquestomeetthisneed
•Themethodsofidentifying,validating,filteringandsourcingtheknowledgeandinformationneededtotakedecisionsindifferentcontexts
•Theimportanceofconfidentialitywhendealingwithsensitiveinformation
•Theresourcesyouhaveavailabletoyouandtheroleofeffectivenetworksinresearch
HOWTO:
•Identifytheclientneedeffectively
•Applyarangeofsimple,recogniseddatagathering,problemsolvingandanalyticaltoolsandtechniques(suchasSWOT,PESTLE,etc)toachieveagreedoutcomes
•Drawconclusionsonthebasisofanalysinginformationbothquantitativelyandqualitatively