Combining Upgrade and Workflow for Maximum Efficiency

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©2015 General Electric Company – All rights reserved.The results expressed in this document may not be applicable to a particular site or installation and individual results may vary. This document and its contents are provided to you for informational purposes only and do not constitute a representation, warranty or performance guarantee. GE disclaims liability for any loss, which may arise from reliance on or use of information, contained in this document. All illustrations are provided as fictional examples only. Your product features and configuration may be different than those shown. Information contained herein is proprietary to GE. No part of this publication may be reproduced for any purpose without written permission of GE.DESCRIPTIONS OF FUTURE FUNCTIONALITY REFLECT CURRENT PRODUCT DIRECTION, ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE A COMMITMENT TO PROVIDE SPECIFIC FUNCTIONALITY. TIMING AND AVAILABILITY REMAIN AT GE’S DISCRETION AND ARE SUBJECT TO CHANGE AND APPLICABLE REGULATORY CLEARANCE.GE, the GE Monogram, Centricity, and imagination at work are trademarks of General Electric Company.All other product names and logos are trademarks or registered trademarks of their respective companies.General Electric Company, by and through its GE Healthcare division.

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Project OverviewUT Medical Group -- The private practice arm of the University of Tennessee Health Science Center located in Memphis TN.• Supports over 400 providers• Three partner organizations• Over 900 registered users

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Project Overview• Upgrade from IDX Character Cell to Web-based GE

Centricity

• Update to Ambulatory Visit Management

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Problem!How do you get 900 users trained on a new computer system?

1. Employee the assistance of Superusers2. Utilize a Blended Learning Approach3. Get end-user buy in!!

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Super Users• Specialized expertise in clinic/organization workflows• Provide hands on critique on new product• Unique perspective on existing product• Help diagnosis areas for improvement• Act as resource post Go-Live

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Blended LearningBlended learning is the approach with which a combination of instructor led training is integrated with online learning.

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Why Blended Learning?Time Saving – Users have a base of knowledge prior to classFlexible – Learners can do online segments on their own timeSupport – Instructor led training (ILT) provides opportunity for questions and explanationsQualitative and Quantitative – provides the instructor an opportunity to teach and assess the learner

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User Buy-In – THIS IS IMPORTANT!!End Users have unique stake in the processEnd Users have opinions about the processEnd Users want a say in the processEnd Users have a personal relationship to processes

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What is an Idea?According to Merriam Webster an idea is:

1. A thought, plan, or suggestion about what to do

2. An opinion or belief3. Something that you imagine or picture in

your mind

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Make Your Idea…There IdeaGet down on to the users level• Go to their work stations• Sit at their desks• Meet their providers• Discuss their workflows

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Workflow AnalysisEvery clinic has a unique process!!1. Process out the steps2. Juxtapose existing process

with AVM/Web3. Be specific on areas of

improvement4. Stay positive. Focus on the

improvements

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Train the Staff1. Provide reference materials2. Know what every button does3. Understand your audience4. Keep impeccable records!!!!

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Questions