Cecily_Smith_Resume[1]

Cecily Smith

4317 Winterbrook Road •Nashville • TN •37207 (615) 689-0549 • cecily.smith728gmail.com

Executive SummarySuperior MBA professional, with experience in the successful delivery IT projects in the Healthcare industry. Effective communication (written and verbal), motivational, interpersonal, and analytical reasoning skills. Experienced with project life cycle methodologies (Waterfall and Agile). Highly proficient in the use of the Microsoft Office Suite products including SharePoint and Agile management tools such as Clarity. Passionate about quality and customer satisfaction.

Core CompetenciesProject LeadershipAgile TrainingBudget Planning & Cost ControlStrategic PlanningVendor /Client RelationsMS ProjectSharePoint Administration

CA ClarityCross-Functional Team LeadershipJIRA MS VisioStrategic PlanningProcess ImprovementLifecycle Methodologies

Hospital Workflow (Acute/Ambulatory)

EPIC MEDITECH Cerner Mckesson AllScripts

Full understanding of HIPAA (EDI) Transactions: 837I (Institutional Claim), 837P (Professional Claim), 835 (Electronic Remittance Advice), 270/271 (Eligibility Request/Response), 276/277 (Claim Status/Response -Paid/Denied/Pending), 278 (Referral Authorization), 820 (Payroll Deduction for Premium Payment), and an 834 (Benefit Enrollment/Maintenance).

EducationMiddle Tennessee State University Murfreesboro, TNBachelor of Business Administration, Cum Laude May 2009Masters of Business Administration, Concentration in Healthcare Management August 2010

Relevant Experience

Hospital Corporation of America Nashville, TNProject Manager April 2014 – Present

Organizing software development project activities (for deployment of MEDITECH Cancer Navigation modules) into manageable work efforts for team members and determine an effective approach to completing the work, as outlined in project plan

Facilitating project management documents such as project charters/scope statements, project plans, and present project updates to business owners

Developing, tracking, and managing multiple project timelines. Managing and communicating a clear project scope and motivate team members Managing business owner(s) and team member(s) relationships to accomplish project activities Proactively identifying and managing risks and issues Coaching team members to clarify task assignments, milestones, and deliverables Ensuring high quality, professional deliverables as required by each project plan Ensuring that the customer perspective is a driving force behind business decisions and activities;

crafting and implementing service practices that meet customers' and own organization's needs. Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required;

being proactive.

mailto:[email protected]

Cecily Smith


Establishing courses of action for self and others to ensure that work is completed efficiently. Using appropriate interpersonal styles to establish effective relationships with customers and internal

partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.

Gathering and documenting functional requirements (involving Use Cases, etc) when Business Analyst resources are not available.

Conducting Quality Assurance Testing - from developing test cases through documenting final test results.

Informatics Corporation of America Nashville, TNProject Manager August 2013 – April 2014

Determined relevant tasks, dependencies and resources associated with the implementation of the products

Created, maintained, and managed detailed and up to date project plan with resources and dates Ran client project meetings and internal project meetings; documenting, communicating and properly

storing all notes and issues Ensured all meetings with clients are properly prepared for, documented, communicated Identified, tracked and mitigated all project risks Defined all resources needed to deliver project on time, on scope, and within budget Worked with Client Manager to ensure client expectations are set and met at each stage of the

implementation Provided updates and/or project status reports, as requested Managed all phases and aspects of implementation from Sales handoff to the go live and ongoing

support Communicated with clients on upcoming changes to data, upgrades, downtimes, etc. Leveraged best practices from inception through support of documents, reports and process

Hospital Corporation of America Nashville, TNProject Manager Assistant June 2012 – August 2013

Supported the management of project activities from planning, to detailed solution design, to pilot and full roll-out and implementation

Managed the development of the appropriate project documents, such as: project charter, communication plan, tools, and approaches to ensure successful project implementation

Defined and communicated project scope, goals, and key deliverables to project stakeholders Developed and maintained MS Project Plan; identifying key dependencies and identifying/managing

critical path items


Cecily Smith


Prepared key status reports and communicating project status with Business Owners, Product Owners, and other project stakeholders

Managed the timely conveyance of key project deliverables Recorded project risks and issues and developing plans to mitigate and/or escalate issues appropriately Facilitated regular project status meetings; encouraging effective communication of all project team

members to ensure a comprehensive understanding of needs, expectations, and requirements Developed labor and cost estimates, and updating project cost plan regularly Worked with resource managers to ensure effective use of key project team resources

KePRO Nashville, TNSupport Systems Specialist April 2011 – June 2012

Developed agendas and collaborating with management staff for inclusion of items that required management action and informational reports

Completed ad hoc report requirements for various departments as requested Assisted the IT department in conducting user acceptance testing on reports Recorded data and performed queries in Microsoft Access Database Maintained all contract and confidential correspondence health care files and assured that they remained

confidential and current Maintained calendars for Operations Director, Medical Director, and other management staff as needed Organized meetings and gathering meeting notes Developed and maintained Excel Spreadsheets containing pertinent Expert Medical witness information

for hearings

Asurion Nashville, TNCustomer Service Representative July 2010-April 2011

Provided assistance to process insurance claims in a prompt, courteous and efficient manner Controlled, evaluated and reviewed customer information to increase accuracy Monitored customer documentation to ensure data is correct and problems are resolved in a timely

manner Provided information and helpful assistance for Handset Protection and Roadside Service Utilized information technology to input, track and report customer issues Determined the best course of action to resolve customer inquiries regarding insurance

claims

Hospital Corporation of America Nashville, TNClinical Systems Information Technology and Marketing Intern Summer 2006 – Summer 2008

Developed and maintained a spreadsheet to track training classes taken by Business Analysts staff Assisted project management team in successful conversion to a new EMR platform Participated in the development of vendor scorecards, which were used to record results of vendor

product demonstrations Supported Business Analyst team in understanding program/business needs and goals by

gathering/documenting system requirements from end users Provided subject matter expertise and project support through the Software Development Life cycle

(SDLC) process through participating on information technology project teams


Cecily Smith


Surveyed directors at local hospitals to determine best demonstrated operational practices Completed audit and analysis of more than 100 local hospital websites


Documents

Cecily_Smith_Resume[1]