CE’s Critical Role in Adapting Institutions to Serve Today’s

Learner

Amrit Ahluwalia

Managing Editor

The EvoLLLution: A Destiny Solutions Illumination

Overview

• Evolving Labour Market Realities

• Additional Challenges Created by COVID

• Strengths of Continuing Education Divisions

• Identifying a Workable Model for the Future

• Reimagining Continuing and Workforce Ed Divisions

Evolving Labour Market Realities

Moore’s Law & Automation

Moore’s Law & Automation

45%Paid work activities that could be automated by

technology that already exists or is being developed

10-12% Percentage of workforce whose jobs could be

threatened by 2030

Workforce Preparedness

62%Employers dissatisfied with work readiness of high school

graduates

41%Employers dissatisfied with work readiness of university graduates

33%Employers dissatisfied with work readiness of college graduates

Lifelong Learning Central to Success

“Investment in continuous learning is absolutely essential. … To continue to invest in reskilling and upskilling in particular within professional studies is an important piece of building a sustainable career.”

Janet Morrison | President and Vice Chancellor, Sheridan College

Lifelong Learning Central to Success

Additional Challenges Created by COVID

The COVID Effect

1MCanadians who lost their jobs in March 2020

124KPrevious high for single-month job losses (Jan 2009)

13%Canadian unemployment rate

The COVID Effect

34%Reduction in Canadian job postings between March-April

45%Reduction in BC job postings between March-April

Formal Credential Primacy is Changing

“Some employers are starting to realize that they cannot continue to use a degree because it’s too blunt a proxy for capabilities.”

Michelle R. Weise | Chief Innovation Officer and Senior Vice President of Workforce Strategies, Strada Education Network

Strengths of Continuing Education Divisions

Student-Centricity

“Students today are looking to get things done with three clicks. So we look at each step to see what we can eliminate. What we find is that many steps are in there because they’ve just always been there.”

Ed Massey | President, Indian River State College

Outcome-Oriented Programming

“Adult learners, first-time students and high school dual credit students have different needs, but when it comes to learning, they have much in common. They need to demonstrate the same set of employer-validated skills to secure employment.”

Kate Ferrel | Executive Vice President for Academic and Student Affairs, Nicolet College

Comfort with Competition

“Students are customers, because customers choose what they want to buy, for how much (within their fiscal limitations) and when and whether or not they want to buy something at all.”

Ian Roark | Vice President of Workforce Development and Strategic Partnerships,

Pima Community College

Outcome-Oriented Credentials

“They have to find the shortest distance between where they are and a credential that gets them to a well-paying job to support their families.”

Monty Sullivan | President, Louisiana Community and Technical College System

Flexibility

“Colleges and institutes are already known for providing flexible learning options including a large diversity of degrees and certificates, microcredentials, as well as part-time or accelerated programs that are tailored to non-traditional learners’ needs. This flexibility will become more important than ever as the labour market evolves.”

Denise Amyot | President and CEO, Colleges and Institutes Canada (CICan)

Customer Service

“Prospective students coming to our website aren’t comparing our registration system to other colleges and universities—they’re comparing it to the online shopping experience offered by Amazon and other online vendors.”

Mark Mrozinski | Assistant Vice President of Workforce Development and Executive Dean of Community Education,

Harper College

Efficiency

“If you’re hanging onto an old process, an old way of doing business, and you’re content with that, you need to look around and find out what’s happening. Our customers expect what we call the “Amazon experience.” You go in, you find what you want, you buy it and you’re in and out in five minutes. If you’re using processes that are dated, you’re going to lose your customers.”

Carolyn Young | Director of Continuing Studies,Western University

Identifying a New Model for the Future

From Traditional To Post-Traditional

Cohorts Cohort of One

Once-in-a-Lifetime Learning Lifelong Learning

Push Education Just-in-Time Learning

Degrees Outcomes

Single Institution Credit Recognition Universal Outcome Acceptance

Knowledge For Its Own Sake Knowledge for Employability

Student Consumer

Higher Education’s Paradigm Shift

Facilitating the Non-Traditional Transformation

© 2019 Property of Destiny Solutions Inc. All rights reserved. Confidential. www.destinysolutions.com

Continuing Education

Customers

Main Campus Employers

Two Approaches to Delivering the Vision

1. Consolidated Administration (Centralization)

2. Standalone Division (Decentralized Partnerships)

Reimagining Workforce and Continuing Ed Divisions

Bridging Skills Gaps

Middle Skill Jobs in Canada

42%Percentage of jobs in Canada that qualify as

“middle-skill” (2019)

45%Percentage of middle-skill jobs in Canada that don’t

require a full degree (2019)

Deliver a Relevant Spectrum of Access

SPECTRUM OF ACCESS

Solution-BasedNon-Credit

Professional Education Credit-Based

• Research• Workshops• Community

Outreach

• Modules• Certificates and

Microcredentials• Individual

Credit Courses

• Undergraduate Degrees

• Graduate Degrees• Graduate courses

Thank you for listening!

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aahluwalia@evoLLLution.com

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