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8/13/2019 Cbc Coursedesign Beautycare2
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COURSE DESIGN
COURSE TITLE : BEAUTY CARE
NOMINAL DURATION : 1,100hours
QUALIFICATION LEVEL : NC II
COURSE DESCRIPTION : This course is designed to pursue a range ofoccupations associated with beauty care services.The program provides experience in customerservices such as shampooing, hand and foot spa,body massage, body scrub, facial treatment,manicuring, pedicuring and facial make-up
ENTRY REQUIREMENTS:
efore entering this course, the learner!
"#$T be able to communicate effectively both orally
and in written form "#$T be physically, emotionally, psychologically and
mentally fit "#$T be able to perform basic mathematical
computation
Note to students!
Because many chemical sprays and airborne pollutantsare found in this occupation, students are advised toconsult their physicians as to possible problems (i.e.,allergies, asthma, dermatitis, etc.) before enrolling.
Competency ased Curriculum % &'#T( C')& NC II 1
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COURSE STRUCTURE
BASIC COMPETENCIES
UNIT OFCOMPETENCY
MODULE TITLE LEARNING OUTCOMENOMINAL
DURATION*. +articipate in
workplacecommunication
+articipating inorkplaceCommunication
btain and convey workplaceinformation
Complete relevant work relateddocuments
+articipate in workplace meetingand discussion
/ours
0. ork in a teamenvironment
0.* orking in a Team&nvironment
1escribe and identify team roleand responsibility in a team
1escribe work as a team member
2 /ours
3. +ractice careerprofessionalism
3.* +racticing Career+rofessionalism
Integrate personal ob4ectives withorgani5ational goals
$et and meet work priorities
"aintain professional growth anddevelopment
6 hours
2. +racticeoccupationalhealth and safety
2.* +racticingccupational /ealthand $afety+rocedures
&valuate ha5ard and risksControl ha5ards and risks"aintain occupational health and
safety awareness
hours
COMMON COMPETENCIES
UNIT OF
COMPETENCY
MODULE TITLE LEARNING OUTCOME NOMINAL
DURATION"aintain an effective
relationship withclients7customers
*.* "aintaining Client)elations
"aintain a professional image
"eet client7customer
re8uirements
uild credibility with
customers7clients
$tore manuals
2 hours
0. "anage ownperformance
0.* "anaging wn+erformance
+lan own workload"aintain 8uality of own
performance&stablish credibility with
customers7clients
hours
3. 'pply 8ualitystandards
3.*'pplying 9uality$tandards
'ssess client service needs'ssess own work&ngage in 8uality improvement
hours
2. "aintain a safe,clean, and efficientenvironment
2.* orkplace /ygiene+rocedures 'nd'pplications
:ollow hygiene proceduresIdentify and prevent hygiene risks
6 hours
Competency ased Curriculum % &'#T( C')& NC II 2
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C. CORE COMPETENCIES
UNIT OFCOMPETENCY
MODULE TITLE LEARNING OUTCOMENOMINAL
DURATION
*. +erform +re and+ost eauty Care$ervices
*.* +re 'nd +ost eautyCare $ervicing
+repare tools, e8uipment,
supplies and materials
+repare client $tore tools, e8uipment, supplies
and materials
6; hours
0. +erform ody$crub
0.* ody $crub +repare Client
$crub the ody $urface
+erform :inal Checking and
+olish outcome
*; hours
3. +erform /and $pa
3.* /and $pa +repare the client prior to hand
spa
+erform /and $+ +erform post
/and $+'
*; hours
2. +erform :oot $pa 2.* :oot $pa +repare the client prior to foot
spa
+erform :oot $+'
+erform +ost :oot $pa 'ctivity
*; hours
. +erform ody"assage
.* ody "assage +
repare the clients prior to bodymassage
"
assage ody
+
erform +ost ody "assage
*; hours
6. +erform :acialTreatment
6.* :acial Treatment 'ssess clients needs
+erform face cleaning
+erform actual treatment of the
face
+erform post treatment activity
*;; hours
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n-the-4ob-training
Competency ased Curriculum % &'#T( C')& NC II 4
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QUALIFICATION OF INSTRUCTORS/TRAINERS:
"ust have undergone training on Training "ethodology Course"ust be a holder of National Certificate for eauty care NC II@"ust have at least two A0B years 4ob7industry experience
*Optional: Only when required by the hiring institution
)eference! T&$1' oard )esolution No. 0;;2-;3
Competency ased Curriculum % &'#T( C')& NC II 5
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Competency ased Curriculum % &'#T( C')& NC II 6
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BASIC COMPETENCIES
#NIT : C"+&T&NC( ! PARTICIPATE IN WORPLACE COMMUNICATION
"1#>& TIT>& ! PARTICIPATING IN WORPLACECOMMUNICATIONS
"1#>& 1&$C)I+T) ! This module covers the knowledge, skills and attitudesre8uired to obtain, interpret and convey information inresponse to workplace re8uirements.
N"IN'> 1#)'TIN !
C&)TI:IC'T& >&&> ! NC II
+)&)&9#I$IT& ! )eceive and )espond to workplace Communication
SUMMARY OF LEARNING OUTCOMES:
#pon completion of this module the students7 trainees will be able to!
> *. btain and convey workplace information
> 0. Complete relevant work related documents.
> 3. +articipate in workplace meeting and discussion
Competency ased Curriculum % &'#T( C')& NC II 7
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LO 1. OBTAIN AND CONVEY WORPLACE INFORMATION.
ASSESSMENT CRITERIA
$pecific relevant information is accessed from appropriate sources&ffective 8uestioning and active listening and speaking are used to gather and
convey information
'ppropriate medium is used to transfer information and ideas'ppropriate non-verbal communication is used'ppropriate lines of communication with superiors and colleagues are identified
and followed1efined work procedures for the location and storage of information are used+ersonnel interaction is carried out clearly and concisely
CONTENTS
+arts of speech$entence construction&ffective communication
CONDITIONS
The students7 trainees must be provided with the following!riting materials Apen D paperB)eferences AbooksB"anuals
METHODOLOGIES
?roup discussionInteraction>ecture)eportorial
ASSESSMENT METHODS
ritten test+ractical performance testInterview
Competency ased Curriculum % &'#T( C')& NC II 8
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LO !. COMPLETE RELEVANT WOR RELATED DOCUMENTS.
ASSESSMENT CRITERIA
)anges of forms relating to conditions of employment are completed accuratelyand legiblyorkplace data is recorded on standard workplace forms and documents
asic mathematical process is used for routine calculations&rrors in recording information on forms. 1ocuments are identified and rectified
)eporting re8uirements to superior are completed according to enterpriseguidelines
CONTENTS
asic mathematicsTechnical writingTypes of forms
CONDITIONS
The students7trainees must be provided with the following!+aper+encils 7 ball pen)eference books"anuals
METHODOLOGIES
?roup discussionInteraction>ecture
ASSESSMENT METHODS
ritten test+racticalE +erformance test
Interview
Competency ased Curriculum % &'#T( C')& NC II 9
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LO ". PARTICIPATE IN WORPLACE MEETING AND DISCUSSION
ASSESSMENT CRITERIA
Team meetings are attended on timewn opinions are clearly expressed and those of others are listened to without
interruption
"eeting inputs are consistent with the meeting purpose and establish protocolsorkplace interaction are conducted in a courteous manner appropriate to cultural
background and authority in the enterprise procedures9uestions about simple routine workplace procedures and matters concerning
conditions of employment are asked and responded"eeting outcomes are interpreted and implemented
CONTENTS
$entence constructionTechnical writing)ecording information
CONDITIONS
The students7trainees must be provided with the following!+aper+encils7ball pen)eferences AbooksB"anuals
METHODOLOGIES
?roup discussionsInteraction>ecture
ASSESSMENT METHODS
ritten test+ractical 7 performance testInterview
Competency ased Curriculum % &'#T( C')& NC II 10
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#NIT : C"+&T&NC( ! WOR IN A TEAM ENVIRONMENT
"1#>& TIT>& ! WORING IN A TEAM ENVIRONMENT
"1#>& 1&$C)I+T) ! This module covers the knowledge, skills, and attitudes
re8uired to relate in a work based environment
$#??&$T&1 1#)'TIN !
9#'>I:IC'TIN >&&> ! NCII
+)&)&9#I$IT& ! efore entering this module, the student must be able todemonstrate competencies in working with others
SUMMARY OF LEARNING OUTCOMES:
#pon completion of this module the students7 trainees will be able to!
> *. 1escribe and identify team role and responsibility in a team
> 0. 1escribe work as a team
Competency ased Curriculum % &'#T( C')& NC II 11
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LO !. DESCRIBE WOR AS A TEAM MEMBER
ASSESSMENT CRITERIA
'ppropriate forms of communication and interactions are undertaken'ppropriate contributions to complement team activities and ob4ectives were made
)eporting using standard operating procedures followed1evelopment of team work plans based from role team were contributed
CONTENTS
Communication processTeam structure 7 team roles?roup planning and decision making
CONDITIONS
The students I trainees must be provided with the following!$+ of workplaceFob proceduresrgani5ation or external personnel
METHODOLOGIES
?roup discussion7interactionCase studies$imulation
ASSESSMENT METHODS
bservation of work activitiesbservation through simulation or role playCase studies and scenarios
Competency ased Curriculum % &'#T( C')& NC II 13
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#NIT : C"+&T&NC( ! PRACTICE CAREER PROFESSIONALISM
"1#>& TIT>& ! PRACTICING CAREER PROFESSIONALISM
"1#>& 1&$C)I+T) ! This module covers the knowledge, skills and attitudes inpromoting career growth and advancement, specificallyGto integrate personal ob4ectives with organi5ational goalsset and meet work priorities and maintain professionalgrowth and development.
N"IN'> 1#)'TIN !
C&)TI:IC'T& >&&> ! NC II
+)&)&9#I$IT& ! NN&
SUMMARY OF LEARNING OUTCOMES:
#pon completion of this module, the trainee7student must be able to!
> *. Integrate personal ob4ectives with organi5ational goals
> 0. $et and meet work priorities
> 3. "aintain professional growth and development
Competency ased Curriculum % &'#T( C')& NC II 14
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LO 1. INTEGRATE PERSONAL OB#ECTIVES WITH ORGANI$ATIONALGOALS
ASSESSMENT CRITERIA
+ersonal growth and work plans towards improving the 8ualifications set for
professionalism are achievedIntra- and interpersonal relationship in the course of managing oneself based on
performance evaluation is maintainedCommitment to the organi5ation and its goal is demonstrated in the performance
of duties+ractice of appropriate personal hygiene is observedFob targets within key result areas are attained
CONTENTS
+ersonal 1evelopment-$ocial 'spects! Intra and Interpersonal 1evelopmentrgani5ational ?oals+ersonal /ygiene and +racticesCode of &thics
CONDITIONS
The students7 trainees must be provided with the following!orkplaceCode of &thicsrgani5ational ?oals/and outs and +1-$ocial 'spectsC1Hs, /$ tapes, transparencies
METHODOLOGIES
Interactive %lecture$imulation1emonstration$elf paced
ASSESSMENT METHOD
)ole playInterview
ritten &xam
Competency ased Curriculum % &'#T( C')& NC II 15
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LO !. SET AND MEET WOR PRIORITIES
ASSESSMENT CRITERIA
Competing demands to achieve personal, team and organi5ational goals andob4ectives are prioriti5ed
)esources are utili5ed efficiently and effectively to manage work priorities andcommitments
+ractices and economic use and maintenance of e8uipment and facilities arefollowed as per established procedures
Fob targets within key result areas are attained
CONTENTS
rgani5ational )'sork alues and &thical $tandardsCompany policies on the use and maintenance of e8uipment
CONDITIONS
The students7 trainees must be provided with the following!rgani5ational )'ork values and ethicsCompany policies and standards$ample 4ob targets>earning ?uidesC1Hs, /$ tapes, transparencies
METHODOLOGIES
Interactive lecture?roup 1iscussion$tructured 'ctivity1emonstration
ASSESSMENT METHODS
)ole playInterviewritten &xam
Competency ased Curriculum % &'#T( C')& NC II 16
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LO ". MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT
ASSESSMENT CRITERIA
Training and career opportunities relevant to the 4ob re8uirements are identifiedand availed
>icenses and7or certifications according to the re8uirements of the 8ualificationsare ac8uired and maintained
:undamental rights at work including gender sensitivity are manifested7observedTraining and career opportunities based on the re8uirements of industry are
completed and updated
CONTENTS
9ualification $tandards?ender and 1evelopment A?'1B $ensitivity+rofessionalism in the orkplace>ist of +rofessional >icenses
CONDITION
The students7 trainees must be provided with the following!
9uality $tandards?'1 handoutsC1Hs, /$ tapes on +rofessionalism in the orkplace+rofessional >icenses samples
METHODOLOGIES
Interactive -lecture:ilm iewing)ole play7$imulation?roup 1iscussion
ASSESSMENT METHOD
1emonstrationInterviewritten exam
Competency ased Curriculum % &'#T( C')& NC II 17
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#NIT : C"+&T&NC( ! PRACTICE OCCUPATIONAL HEALTH AND SAFETYPROCEDURES
"1#>& TIT>& ! PRACTICING OCCUPATIONAL HEALTH ANDSAFETY PROCEDURES
"1#>& 1&$C)I+T) ! This module covers the knowledge, skills and attitudesre8uired to comply with the regulatory and organi5ationalre8uirements for occupational health and safety such asidentifying, evaluating and maintaining / D $awareness.
N"IN'> 1#)'TIN !
C&)TI:IC'T& >&&> ! NCII
+)&)&9#I$IT& ! NN&
SUMMARY OF LEARNING OUTCOMES
#pon completion of this module, the trainee7student must be able to!
> *. Identity ha5ards and risks
> 0. &valuate ha5ards and risks
> 3. Control ha5ards and risks
> 2. "aintain occupational health and safety awareness
Competency ased Curriculum % &'#T( C')& NC II 18
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LO 1. IDENTIFY HA$ARDS AND RISS
ASSESSMENT CRITERIA
orkplace ha5ards and risks are identified and clearly explained/a5ards7)isks and its corresponding indicators are identified in with the company
proceduresContingency measures are recogni5ed and established in accordance with
organi5ational procedures
CONTENTS
/a5ards and risks identification and controlrgani5ational safety and health protocolThreshold limit value AT>B/$ indicators
CONDITIONS
The students7 trainees must be provided with the following!
orkplace++&>earning ?uides/and-outsrgani5ational $afety and /ealth +rotocol/$ IndicatorsThreshold >imit alue/a5ards7)isk Identification and Control
C1Hs, /$ tapes, transparencies
METHODOLOGIES
Interactive -lecture$imulation$ymposium?roup 1ynamics
ASSESSMENT METHOD
$ituation 'nalysis
Interview+ractical &xamritten &xam
Competency ased Curriculum % &'#T( C')& NC II 19
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LO !. EVALUATE HA$ARDS AND RISS
ASSESSMENT CRITERIA
Terms of maximum tolerable limits are identified based on threshold limit valuesAT>B
&ffects of ha5ards are determined
/$ issues and concerns are identified in accordance with workplacere8uirements and relevant workplace /$ legislation
CONTENTS
T> table+hil /$ $tandards&ffects of ha5ards in the workplace&rgonomics&?? )egulations
CONDITIONS
The students7trainees must be provided with the following!
/and outs on+hil. /$ $tandards&ffects of ha5ards in the workplace&rgonomics&?? regulationsT> TableC1Hs, /$ tapes, transparencies
METHODOLOGIES
Interactive -lecture$ituation 'nalysis$ymposium:ilm viewing?roup 1ynamics
ASSESSMENT METHOD
Interviewritten &xam
$imulation
Competency ased Curriculum % &'#T( C')& NC II 20
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LO ". CONTROL HA$ARDS AND RISS
ASSESSMENT CRITERIA
/$ procedures for controlling ha5ards and risk are strictly followed+rocedures in dealing with workplace accidents, fire and emergencies are
followed in accordance with the organi5ationHs /$ policies+ersonal protective e8uipment is correctly used in accordance with organi5ationHs
/$ procedures and practices+rocedures in providing appropriate assistance in the event of workplace
emergencies are identified in line with the established organi5ational protocol
CONTENTS
$afety )egulationsClean 'ir 'ct&lectrical and :ire $afety Codeaste management1isaster +reparedness and "anagementContingency "easures and +rocedures
CONDITIONS
The students7trainees must be provided with the following!$afety )egulationsClean 'ir 'ct&lectrical and :ire $afety Codeaste management1isaster +reparedness and "anagement
Contingency "easures and +rocedures/$ +ersonal )ecords++&C1Hs, /$ tapes, transparencies
METHODOLOGIES
Interactive -lecture$ymposium:ilm iewing?roup 1ynamics$elf pace
ASSESSMENT METHOD
rittenInterviewCase7$ituation 'nalysis$imulation
Competency ased Curriculum % &'#T( C')& NC II 21
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LO %. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS
ASSESSMENT CRITERIA
+rocedures in emergency related drill are strictly followed in line with theestablished organi5ation guidelines and procedures
/$ personal records are filled up in accordance with workplace re8uirements++& are maintained in line with organi5ation guidelines and procedures
CONTENTS
perational health and safety procedure, practices and regulations&mergency-related drills and training
CONDITIONS
The students7trainees must be provided with the followingorkplace++&/$ personal recordsC1Hs, /$ tapes, transparencies/ealth record
METHODOLOGIES
Interactive -lecture$imulation$ymposium:ilm iewing
?roup 1ynamics
ASSESSMENT METHOD
1emonstrationInterviewritten &xam+ortfolio 'ssessment
Competency ased Curriculum % &'#T( C')& NC II 22
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Competency ased Curriculum % &'#T( C')& NC II 23
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COMMON COMPETENCIES
#NIT : C"+&T&NC( ! "'INT'IN 'N &::&CTI& )&>'TIN$/I+ IT/C>I&NT$7C#$T"&)$
"1#>& TIT>& ! MAINTAINING CLIENT RELATIONS
"1#>& 1&$C)I+T) : This module covers the knowledge, skills andattitudes re8uired in building and maintaining aneffective relationship with clients, customers and thepublic. It involves maintaining professional image,meeting clientHs re8uirements, and building credibilitywith customers
N"IN'> 1#)'TIN !
+)&)&9#I$IT&:
NN&
SUMMARY OF LEARNING OUTCOMES!
#pon completion of the module the trainees7students should be able to!
> *. "aintain a professional image
> 0. "eet client7customer re8uirements
>3. uild credibility with customers7clients
Competency ased Curriculum % &'#T( C')& NC II 24
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LO 1. MAINTAIN A PROFESSIONAL IMAGE
ASSESSMENT CRITERIA
#niform and personal grooming is maintained in accordance with establishedpolicies and procedures
$tance, posture, body language, and other personal presence is maintainedaccording to re8uired standards
isible work area is kept tidy and uncluttered&8uipment are stored according to assignment re8uirements
CONTENTS
$tance+ostureody language?rooming$tanding orders
Company policy and procedures
CONDITIONS
$tudents7trainees must be provided with the following!
'ccess to workplace location or simulated workplace environment"aterials relevant to the unitCompany policy and procedures
METHODOLOGY
>ecture1iscussion?roup work
ASSESSMENT METHOD:
Interview1emonstration with 9uestioning
Competency ased Curriculum % &'#T( C')& NC II 25
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LO !. MEET CLIENT/CUSTOMER REQUIREMENTS
ASSESSMENT CRITERIA
'ssignment instructions and post orders are identified and understood according tostandard procedures
$cope to modify instructions7orders is accomplished in light of changed situationsClient re8uirements are met according to the assignment instructionsChanges to clientHs needs and re8uirements are monitored and appropriate action is
taken'll communication with the client or customer is cleared and complied with
assignment re8uirements
CONTENTS
'ssignment instructions+ost orders)eviewing assignment instructions
1iscussion techni8ues with client7customerImplementing re8uired changes)eferral to appropriate employer7personnelClarification of client needs and instructions
CONDITION
$tudents7trainees must be provided with the following!
'ccess to workplace location or simulated workplace environment"aterials relevant to the unitCompany policy and procedures
'ssignment instruction
METHODOLOGY
>ecture1iscussion?roup work
ASSESSMENT METHOD:
1emonstration with 8uestioning
Competency ased Curriculum % &'#T( C')& NC II 26
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LO": BUILD CREDIBILITY WITH CUSTOMERS/CLIENTS
ASSESSMENT CRITERIA
Client expectations for reliability, punctuality and appearance are adhered to+ossible causes of client7customer dissatisfaction is identified, dealt with andrecorded according to employer policy
Client is fully informed of all relevant security matters in a timely manner andaccording to agreed reporting procedures
CONTENTS
Interpersonal skills
Customer service skills
Telephone eti8uette
"aintaining records
CONDITION
$tudents7trainees must be provided with the following!
Company policy and procedures manual'ppropriate tools and materials relevant to the unit'ccess to workplace location or simulated workplace environment
METHODOLOGY
>ecture1iscussion?roup work
ASSESSMENT METHOD
Interview1emonstration with 9uestioning
Competency ased Curriculum % &'#T( C')& NC II 27
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#NIT : C"+&T&NC( ! "'N'?& N +&):)"'NC&
"1#>& TIT>& ! MANAGING OWN PERFORMANCE
"1#>& 1&$C)I+T) ! This unit covers the knowledge, skills and attitudesre8uired in effectively managing own workload and8uality of work
N"IN'> 1#)'TIN !
+)&)&9#I$IT& : NN&
SUMMARY OF LEARNING OUTCOMES!
#pon completion of the module the trainees7students should be able to!
>.. *. +lan own workload>.. 0. "aintain 8uality of own performance
>. .3 &stablish credibility with customers7clients
Competency ased Curriculum % &'#T( C')& NC II 28
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LO 1. PLAN OWN WORLOAD
ASSESSMENT CRITERIA
Tasks are accurately identified according to instructionsork plans are developed according to assignment re8uirements and employer
policy+riority and timelines are allocated to each taskTasks deadlines are known and complied with whenever possibleork schedules are known and completed according to agreed time frames
CONTENT
'ssignment instructionserbal instructions+olicy documents1uty statements$elf assessment
1aily taskseekly tasks)egularly or irregularly occurring tasks'llocating priority and timelines
CONDITIONS: $tudent 7 trainees must be provided with the following!
Task listork schedules'ssignment instructions
METHODOLOGY
>ecture1iscussion)ole play
ASSESSMENT METHOD
Interview1emonstration with 8uestioningritten report
Competency ased Curriculum % &'#T( C')& NC II 29
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LO!: MAINTAIN QUALITY OF OWN PERFORMANCE
ASSESSMENT CRITERIA
+ersonal performance continually monitored against agreed performance standards'dvice and guidance sought when necessary to achieve or maintain agreed
standards?uidance from management applied to achieve or maintain agreed standards
$tandard of work clarified and agreed according to employer policy andprocedures
CONTENT
"onitoring personal performance1etermining performance standardsInterpreting work standards9uality of work
CONDITIONS
9uality procedures manual&valuation report forms>ogbooksperational manual'ssessment instruments
METHODOLOGY
>ecture1iscussion
)ole play
ASSESSMENT METHOD
Interviewritten report
Competency ased Curriculum % &'#T( C')& NC II 30
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LO": ESTABLISH CREDIBILITY WITH CUSTOMERS/CLIENTS
ASSESSMENT CRITERIA
Client expectations for reliability, punctuality and appearance are adhered to+ossible causes of client7customer dissatisfaction is identified, dealt with and
recorded according to employer policyClient is fully informed of all relevant security matters in a timely manner and
according to agreed reporting procedures
CONTENTS
Interpersonal skills
Customer service skills
Telephone eti8uette
"aintaining records
CONDITION
$tudents7trainees must be provided with the following!
Company policy and procedures manual'ppropriate tools and materials relevant to the unit'ccess to workplace location or simulated workplace environment
METHODOLOGY
>ecture1iscussion?roup work
ASSESSMENT METHOD
Interview1emonstration with 9uestioning
Competency ased Curriculum % &'#T( C')& NC II 31
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#NIT : C"+&T&NC( ! 'pply 9uality $tandards
"1#>& TIT>& ! APPLYING QUALITY STANDARDS
"1#>& 1&$C)I+T) ! This module covers the knowledge, skills, andattitudes needed to apply 8uality standards in theworkplace. It includes application of relevantprocedures and other client re8uirements
N"IN'> 1#)'TIN !
+)&)&9#I$IT& ! NN&
SUMMARY OF LEARNING OUTCOMES!
#pon completion of the module the trainees7students should be able to!
>.. *. 'ssess client service needs
>.. 0. 'ssess own work
>. .3 &ngage in 8uality improvement
Competency ased Curriculum % &'#T( C')& NC II 32
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LO 1. ASSESS CLIENT SERVICE NEEDS
ASSESSMENT CRITERIA
ork instruction is obtained and work is carried out in accordance with standardoperating procedures
Client needs are evaluated base on workplace standards and specifications
$alon services is analy5ed against clients needs$alon services are explained and consulted with the client:aults on clients and any identified causes are recorded and7or reported to the
supervisor concerned in accordance with workplace proceduresClientHs profile and service extended to them are documented in accordance with
workplace procedures
CONTENT
Communication skillsClient relation
$alon services1ocumentation procedures/andling of complaints
CONDITIONS:$tudent 7 trainees must be provided with the following!
ffice supplies:orms>og book
METHODOLOGY
>ecture1iscussion/ands on)ole play
ASSESSMENT METHOD
Interviewritten1emonstration with 8uestioning
LO!: ASSESS OWN WOR
Competency ased Curriculum % &'#T( C')& NC II 33
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ASSESSMENT CRITERIA
1ocumentation relative to 8uality within the company is identified and useCompleted work is checked against workplace standards relevant to the tasks
undertaken&rrors are identified and improved onInformation on the 8uality and other indicators of individual performance is recorded
in accordance with workplace proceduresIn cases of deviations from specific 8uality standards, causes are documented and
reported in accordance with the workplace standards operating procedures:eedback is collected and analy5ed base on re8uired 8uality standards
CONTENT
1ocumentationorkplace 8uality standards:eedback$elf assessment proceduresFob analysis
CONDITION
ffice supplies:orms>og book
METHODOLOGY
>ecture1iscussion/ands on
ASSESSMENT METHOD
Interviewritten report
Competency ased Curriculum % &'#T( C')& NC II 34
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35/39
LO": ENGAGE IN QUALITY IMPROVEMENT
ASSESSMENT CRITERIA
+rocess improvement procedures are participated in relative to workplaceassignment
ork is carried out in accordance with process improvement procedures+erformance of operation or 8uality of product of service to ensure client satisfaction
is monitored
CONTENT
$ervice processes and proceduresClient service&nvironmental regulationsNew trends and technology awarenessTransparent managementork values
CONDITIONS! $tudent 7 trainees must be provided with the following!
ffice supplies:orms>og book9uality standard manual
METHODOLOGY
>ecture1iscussion
ASSESSMENT METHOD
Interviewritten report
Competency ased Curriculum % &'#T( C')& NC II 35
8/13/2019 Cbc Coursedesign Beautycare2
36/39
#NIT : C"+&T&NC( ! "'INT'IN ' $':&, C>&'N 'N1 &::ICI&NT) &NI)N"&NT
"1#>& TIT>& ! WORPLACE HYGIENE PROCEDURES ANDAPPLICATIONS
"1#>& 1&$C)I+T) ! This module deals with the skills and knowledgere8uired to follow key hygiene procedures whichapply in salon establishments.
.N"IN'> 1#)'TIN :
+)&)&9#I$IT& : NN&
SUMMARY OF LEARNING OUTCOMES
#pon completion of the module the trainees7students must be able to!
> *. :ollow hygiene procedures
> 0. Identify and prevent hygiene risks
Competency ased Curriculum % &'#T( C')& NC II 36
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37/39
LO 1. FOLLOW HYGIENE PROCEDURESASSESSMENT CRITERIA
:ollow workplace hygiene procedures in accordance with salon standards and legalre8uirements
/andle and store all items according to salon re8uirements
CONTENT
>aundry)egular hand washing'ppropriate and clean clothing$afe handling disposal of linen and laundry'ppropriate handling and disposal of garbage
Cleaning and saniti5ing procedures+ersonal hygiene
CONDITIONS: $tudents 7 trainees must be provided with the followingG
)elevant products, materials and e8uipment
METHODOLOGY
>ecture1iscussion
/ands on
ASSESSMENT METHOD
Interviewritten1emonstration with 8uestioning
Competency ased Curriculum % &'#T( C')& NC II 37
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38/39
LO!: IDENTIFY AND PREVENT HYGIENE RISS
ASSESSMENT CRITERIA
Identify potential hygiene risks promptlyTake action to minimi5e or remove the risk within the scope of individual
responsibility and in accordance with salon and legal re8uirements)eport hygiene risks beyond the control of individual staff members immediatelyto the appropriate person for follow up
CONTENT
acterial and other contamination arising from poor handling of salon products$torage at incorrect temperature+oor personal hygiene practices+oor work practice
Inappropriate cleaning practicesContaminated wastes'uditing staff skills and providing training&nsuring policies and procedures'uditing of incidents:ollowing up of actions
CONDITION! $tudents 7 trainees must be provided with the following&
)elevant products, materials and e8uipment
METHODOLOGY
>ecture1iscussion/ands on
ASSESSMENT METHOD
Interviewritten reportdemonstration with 8uestioning
Competency ased Curriculum % &'#T( C')& NC II 38
8/13/2019 Cbc Coursedesign Beautycare2
39/39