KEYTIME SYSTEMS HAS CHOSEN BEANYWHERE SUPPORT EXPRESSAS THEIR IDEAL REMOTE SUPPORT SOLUTION

“Our staff considers BeAnywhere an highly functional software, easy to use, fast, intuitive and configurable to meet our needs. Customers like it.”

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BeAnywhere Support Express (BASE) has been elected by Keytime Systems – Sage Pastel software resellers for the past twenty years – as the perfect remote support tool, not only to keep the internal IT infrastructure up and running, but also to provide comprehensive remote assistance to each and every client in need.

Supporting a wide range of small and medium sized businesses in the UK and Ireland, Keytime Systems looked for a tool capable of providing remote support to any customer, regardless their geographic location or custom settings – BASE guaranties the best performance to any Microsoft® Windows® and Apple® Mac® machine, even with firewalls and exotic network configurations. “We typically use remote connection software to quickly resolve

software and usability problems for customers. We also use the solution to install and update software”, stated Anthony Boggiano, Keytime Systems Director. BASE 5.0 features the inSight Lite Edition, a Remote Monitoring add-on conceived to help problem prevention and decrease downtimes in clients’ critical servers and workstations. Additionally to CPU, Memory State and HDD monitoring (and also the possibility to perform Device Auditing), the inSight module is also capable of maintaining remote hardware and software inventory always automatically updated.

“We also find it useful for providing product training for new users”, concluded the Keytime responsible, pointing one of Support Express’ Advanced Remote Control strong points – technicians can share their

screen with clients or use a laser pointer on the remote desktop, through the Remote Desktop feature (compatible with multiple Terminal Services sessions, Fast User Switching, two-way clipboard transfers, multi-monitor scenarios and different color modes).

Quickness, effectiveness and competence are some of the most valued concepts of Keytime Systems. As a result, the English-based company couldn’t ask for nothing less than BeAnywhere Support Express standards: “It is a very valuable tool in terms of speeding the resolution of problems”, reinforces Anthony Boggiano. “Customers love how we connect to their PC/Server and resolve problems for them. It saves time for both parties and they appreciate the level of service we can offer”. The available communication channels help the diagnosing process, the remote assistance procedures and the final work quality assessment – additionally to the chat window, the integrated VoIP module allows multiple simultaneous calls with clients and/or technicians (or a mix of both). Naturally, all communications are protected

by 256-bit AES encryption and every action taken on the remote computer is logged. “With BeAnywhere we’ve built a fast, secure way to support all of our clients in file VAT returns and ECSL”.

BeAnywhere Support Express provides the opportunity to create unlimited users and departments, with different profiles and granular permissions. This feature allows in-depth management procedures and a total control over the workforce and the business overall achievements – “our staff considers BeAnywhere an highly functional software, easy to use, fast, intuitive and configurable to meet our needs. Customers like it”. Yet another touching point between Keytime Systems and BeAnywhere approach: the importance of a loyal Customer Service. “BeAnywhere’s commercial services have been very organized, efficient and capable to deliver solutions appropriate to our specific needs. Regarding their technical department, I really can’t say, because, so far, we haven’t experienced any problems with the software”, concluded Anthony Boggiano.

Case StudyKeytime Systems

About Keytime Systems LimitedBuilding software capable of solving real small businesses’ problems for more than 20 years. Starting out writing payroll software back in 1989, Keytime Systems as added other solutions to the portfolio, including the Pastel range of bookkeeping software, which is used by over 180 thousand businesses around the world.

BeAnywhere is specialized in cloud computing solutions, with leading products in the remote access, support, management and monitoring markets. Founded in 1996, BeAnywhere has offices and data centers in three continents. Our international sales, development and support teams work around the clock to provide our clients simple, complete and safe solutions that assure the maximum return in investment. BeAnywhere belongs to Leading Capital, a group with interests in Information Technology and Media.

About BeAnywhere

BeAnywhere Support Express is an advanced solution that allows to remotely access any machine with Microsoft® Windows® or Apple® Mac® in order to provide technical assistance or endure system administration. Its unique peer-to-peer technology allows immediate remote support, management and monitoring on request to any computer in any location, even through firewalls and complex network configurations.

About BeAnywhere Support Express

beanywhere.com 2013 Follow us:

BeAnywhere North America5811 Cooney Road, Suite 305,

South TowerRichmond, British Columbia

V6X 3M1Canada

+1 650 353 3227 contact@beanywhere.com

BeAnywhere Support Express (BASE) has been elected by Keytime Systems – Sage Pastel software resellers for the past twenty years – as the perfect remote support tool, not only to keep the internal IT infrastructure up and running, but also to provide comprehensive remote assistance to each and every client in need.

Supporting a wide range of small and medium sized businesses in the UK and Ireland, Keytime Systems looked for a tool capable of providing remote support to any customer, regardless their geographic location or custom settings – BASE guaranties the best performance to any Microsoft® Windows® and Apple® Mac® machine, even with firewalls and exotic network configurations. “We typically use remote connection software to quickly resolve

software and usability problems for customers. We also use the solution to install and update software”, stated Anthony Boggiano, Keytime Systems Director. BASE 5.0 features the inSight Lite Edition, a Remote Monitoring add-on conceived to help problem prevention and decrease downtimes in clients’ critical servers and workstations. Additionally to CPU, Memory State and HDD monitoring (and also the possibility to perform Device Auditing), the inSight module is also capable of maintaining remote hardware and software inventory always automatically updated.

“We also find it useful for providing product training for new users”, concluded the Keytime responsible, pointing one of Support Express’ Advanced Remote Control strong points – technicians can share their

screen with clients or use a laser pointer on the remote desktop, through the Remote Desktop feature (compatible with multiple Terminal Services sessions, Fast User Switching, two-way clipboard transfers, multi-monitor scenarios and different color modes).

Quickness, effectiveness and competence are some of the most valued concepts of Keytime Systems. As a result, the English-based company couldn’t ask for nothing less than BeAnywhere Support Express standards: “It is a very valuable tool in terms of speeding the resolution of problems”, reinforces Anthony Boggiano. “Customers love how we connect to their PC/Server and resolve problems for them. It saves time for both parties and they appreciate the level of service we can offer”. The available communication channels help the diagnosing process, the remote assistance procedures and the final work quality assessment – additionally to the chat window, the integrated VoIP module allows multiple simultaneous calls with clients and/or technicians (or a mix of both). Naturally, all communications are protected

by 256-bit AES encryption and every action taken on the remote computer is logged. “With BeAnywhere we’ve built a fast, secure way to support all of our clients in file VAT returns and ECSL”.

BeAnywhere Support Express provides the opportunity to create unlimited users and departments, with different profiles and granular permissions. This feature allows in-depth management procedures and a total control over the workforce and the business overall achievements – “our staff considers BeAnywhere an highly functional software, easy to use, fast, intuitive and configurable to meet our needs. Customers like it”. Yet another touching point between Keytime Systems and BeAnywhere approach: the importance of a loyal Customer Service. “BeAnywhere’s commercial services have been very organized, efficient and capable to deliver solutions appropriate to our specific needs. Regarding their technical department, I really can’t say, because, so far, we haven’t experienced any problems with the software”, concluded Anthony Boggiano.