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Carolyn Custerson
Chief Executive
3.6 million visitors a year £386 million annual spend by visitors 21% of local people work in the Tourism Industry
To attract new visitors from a broader market profile Develop a year round destination & year round jobs Deliver world class service and training Provide market led Product Development
ERTC Board
Executive team • Guardian of the English Riviera brand • Lead on Destination Marketing • Manage Visitor Information Service • Help implement the TTTFT Strategy
Increased investment in Destination Marketing Major new destination web site launched Modernisation of Visitor Information Increased shoulder season occupancy Increase in number of ABC1 visitors Increase in partnership working Increase in visitors in 2011 Increased savings
New Ways of Working
Over £100k saved
• Printed literature still in demand • Emphasis on being a year round leading destination• Partnership working increasing to share costs and extend reach
• Exciting opportunities for year round economic growth
•Events•Christie•Maritime•Business•Geopark
Reducing public sector budgets UK Economy Four Wet Summers!
South Devon Link Road Growing overseas markets Modernising our Tourism Offering
Everyone working together as ‘Team English Riviera’
Carolyn Custerson
Chief Executive