27
Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.net Carlton House, Two Mile Hill, St. Michael, Barbados, Tel:246-4373783, Fax:246-4273180 [email protected], www.advantageinc.net Online Elearning Course Catalog Carlton House, Two Mile Hill, St. Michael, Barbados, Tel:246-4373783, Fax:246-4273180 www.advantageinc.net , [email protected] Business............................. page 3 Health and Safety ..............page 14 Information Technology.....page 18 Page 1

Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

  • Upload
    others

  • View
    8

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.net

Carlton House, Two Mile Hill, St. Michael, Barbados,Tel:246-4373783, Fax:[email protected], www.advantageinc.net

Online Elearning Course CatalogCarlton House, Two Mile Hill, St. Michael, Barbados, Tel:246-4373783, Fax:246-4273180

www.advantageinc.net, [email protected]

Business............................. page 3 Health and Safety ..............page 14Information Technology.....page 18

Page 1

Page 2: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.net

Advantage Systems provides business solutions, computer services, networking, cabling, rentals, training, websites, business club and an employment service that finds trains and places employees.

Advantage Systems provides an extensive multimedia e-learning catalog solution The catalog offers thousands of courses in many major areas, ensuring the best possible e-learning experience. The courses provide valuable training for you or your staff and in addition, they can provide a great management and human resource tool.

Courses may be taken in our offices or in a location of your choice where you can work at your own pace. We offer demonstration trial session to allow students to become familiar with the courses and allow them to better select the courses to meet their needs. This service allows you flexibility and allows training to be designed to meet your budget and the exact needs. You can have access to the courses for a given period. You can start training at any time and stop the training temporarily in case of any unforeseen events. The online service also provides a useful tool to trainers as it provides a structure and course content that they can use to enhance training. Courses provide printable notes and interactive questions.

A complete course catalog is available online at www.advantageinc.net. With trial offer you can get details of courses, the target audience and estimated time. Advantage Systems also provides a completion certification service to help ensure students satisfactory completes their courses. Many of the courses have certification exams which the students can work towards.

Advantage Systems provides service, training tools and rentals to improve your training experience including: virtual office.training room, catering service, projectors, screens, wireless presentation controller and pointers, white boards, computer renttraining room catering for lunch breaks, public address system and podium. We also offer online support tools such websites, conferencing setup, feedback forms tools, online support tools, and online login tools.

Here are some of the more popular courses:Accounts QuickBooks Basic MathematicsHow To Excel At Customer ServiceSales Training Human Resource Management Networking & CablingProject Management PMPGraphics Web site DesignMicrosoft Office Comptia A+ Certification CiscoMicrosoft certifications(We provide teacher lead classes in some of these areas, course titles may change)

Please feel free to contact us with for a quotation, we will be happy to meet with you at your convenience to discuss this training service or any other services you may require.

Page 2

Page 3: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.net

BusinessAdministrative Support

5 Essential Skills for Administrative Support Professionals 3 E-mail Essentials for Business 1 Telephone Essentials for Business 3 Business Writing Basics 6 Business Grammar Basics 5 Interpersonal Communication 2 Workplace Conflict 8 Fundamentals of Working with Difficult People 2 Fundamentals of Cross Cultural Communication 4 Getting Results Without Direct Authority 3 Constructive Feedback and Criticism 2 Anger Management Essentials 3 Basic Presentation Skills 2 Communicating Effectively with the 'C' Level 3 Communicate with Diplomacy and Tact 2 Professional Networking Essentials 2 Public speaking strategies 3 Running Effective Business Meetings

Customer Service 6 Customer Service Fundamentals 3 Customer Focus 3 Customer Advocacy 6 Finance and Accounting Essentials for Non-financial Professionals 9 Accounting Fundamentals 4 IFRS Primer 4 Budgeting Essentials 4 Capital Budgeting Essentials 4 Basic Business Math 5 Essentials of Interviewing and Hiring 4 The role of HR as a Business Partner

Organizational Behavior Industry Foundations

21 Industry Overviews 8 Leadership Essentials 2 Employee Engagement 2 Making Cross-Functional Teams Work 4 The Voice of Leadership 3 Effective Succession Planning 4 Setting and Managing Organizational Priorities 4 Developing a Culture of Learning 3 Risk Management

Management 4 Business Coaching Essentials 4 Managing Organizational Change 7 Management Essentials

Page 3

Page 4: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.net5 Talent Management Essentials 3 Technical Management Essentials 3 First Time Manager Essentials 3 Performance Appraisal Essentials 3 Workforce Generations 2 Managing Experts 6 Advanced Management Skills 3 Delegation Essentials 2 Dismissing an Employee 3 Managing during Difficult Times 4 Essential Mentoring Techniques 4 Business Execution 4 Thinking like a CFO 3 Difficult Conversations 3 Business Planning Essentials 3 Strategies for Successful Employee On-boarding 3 Effectively Managing Top Performers 3 Facilitating Essentials 3 Performance Management 6 Marketing Essentials 3 Competitive Marketing Strategies 4 Strategic Brand Management 6 Fundamentals of Lean for Business Organizations 8 Operations Management 7 Managing Customer-Driven Process Improvement 4 Purchasing and Vendor Management Essentials 2 Telecommuting and the Remote Employee 3 Generating Creative & Innovative Ideas 2 Diversity on the Job 3 Optimizing Your Work/Life Balance 3 Effective Time Management 6 Problem Solving and Decision-Making Strategies 3 Dealing with Organizational Change 2 Building and Maintaining Trust 3 Business Ethics 4 Living and Working Abroad in the United States 3 Peer Relationships 2 Interviewing Strategies for the Interviewee 2 Campus to Corporate 3 Perseverance and Resilence 4 Professionalism and Business Etiquette 3 Performance under Pressure 2 Decisiveness               2 Writing Under Pressure 3 Personal Productivity Improvement

Project Management 6 IT Project Management Essentials 6 Sales Foundations

Page 4

Page 5: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.net3 Negotiation Skills for Sales Professionals 3 Solution Selling 3 Essential Selling Skills 4 The Fundamentals of Globalization 3 Business Law Essentials 3 IT Strategy Essentials 3 Developing Strategic Thinking Acumen 5 Optimizing Your Performance on a Team 8 Leading Teams

Business Skills Curricula 15 Advanced Skills for Administrative Support Professionals 15 The Effective Administrative Support Professional

Business Analysis 17 Certified Business Analysis Professional (CBAP™) 24 Certified Business Analysis Professional (CBAP™) - BABOK® Guide V2.0 aligned

Business Law 20 Fundamentals of Business Law 12 Anger Management in the Workplace 12 Business Grammar Essentials 30 Business Writing Essentials 25 Effective Use of Feedback for Business 10 Email Essentials 12 High-Impact Business Writing 24 International Business Skills - Culture, Customs and Norms 15 International Communications 20 Interpersonal Communication Skills 15 Mastering Interpersonal Communication 20 Meeting the Presentation Challenge 10 Powerful Presentation Skills 12 Professional Telephone Skills 20 Telephone Skills for Business Professionals 15 Writing to Maximize Business Results 12 How to Write an Effective Internal Business Case 20 Business Interpersonal Communication Skills 16 Effective Listening 20 Working with and Managing Difficult People 12 Giving Successful Presentations 12 The Effective Business Meeting

Conflict in the Workplace Getting the Results You Want: Negotiating to Win Emotional Intelligence at Work Communicating Assertively Building Improved Work Relationships Obtaining Results without Authority Fundamentals of Cross Cultural Communication Getting Results without Direct Authority Writing Skills for Technical Professionals Consulting with the External Client

Page 5

Page 6: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netConsulting with the Internal Client Internal Consulting for the Technical Professional Managing a Customer-focused Department Customer Relationship Management Frontline Call Center Skills Inbound Call Center Management Internal Customer Service Internal Customer Service Agent Skills IT Infrastructure Library (ITIL) Foundations ITIL® V3 Intermediate: Operational Support & Analysis ITIL® V3 Overview Managing a Customer Service-Oriented Culture Measuring Customer Satisfaction Technical Support Agent Survival Skills Customer Support, Professionalism Customer Support Specialist, Skills Customer Support, Process IT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL® 2011 Edition Overview Excelling at Customer Service Customer Service Representative, Professionalism Customer Service Representative, Skills Customer Service Representative, Process e-Learning e-Learning Foundations Accounting 101 Accounting 102 Advanced Business Finance Auditing: A Practical Approach Business Finance for Managers Finance for Nonfinancial Professionals Managerial Accounting Practical Budgeting for Managers Practical Budgeting Skills for Business Fundamental Finance for non-Finance Professionals Auditing Essentials Basic Business Math Skills Behavioral Interviewing Hostility and Aggression in the Workplace How to Interview and Hire the Right People Managing Diversity and Inclusiveness Managing Sexual Harassment Responsibly and Legally New Employee Orientation Recruiting & Retention Strategies for the Tight Labor Market Sexual Harassment HRCI Professional in Human Resources (PHR) HRCI/SPHR (Senior Professional Human Resource)

Page 6

Page 7: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netManaging Diversity in the Workplace Effective Hiring and Interviewing HRCI Senior Professional in Human Resources (SPHR) Recruiting and Retention Strategies Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned) Business Management and Strategy (HRCI: PHR/SPHR-aligned) Workforce Planning and Employment (HRCI: PHR/SPHR-aligned) Human Resource Development (HRCI: PHR/SPHR-aligned) Compensation and Benefits (HRCI: PHR/SPHR-aligned) Employee and Labor Relations (HRCI: PHR/SPHR-aligned) Risk Management (HRCI: PHR/SPHR-aligned) Strategic Human Resource Management (HRCI: SPHR-aligned) Doing Business with the U.S. Federal Government Industry Overviews: Version 1 Knowledge Management Achieving Measurable Performance Impact from Training Knowledge Management Fundamentals The 21st Century Learning Curve Going from Management to Leadership Leading from the Front Line Leading the Workforce Generations Succession Planning for the Business Environment Moving from Management to Leadership Creating a Positive Work Environment 360-degree Performance Appraisal Dealing with Conflict and Confrontation Essential Skills for Tomorrow's Managers How to Discipline Employees & Correct Performance Problems Management Excellence: Performance-Based Appraisals Managing Contractors and Temporary Employees Managing Others through Change Managing Technical Professionals Moving from Technical Professional to Management Negotiation Strategies for Managers Practical Coaching Skills for Managers The Consummate Coach The Fundamentals of Business Crises Management Moving into Management Crucial Skills for Tomorrow's Managers Problem Performance Management Using Change Process to Support Employees Effective Delegation Facilitating Successfully Coaching with Confidence The Essentials of Mentoring Appraising Performance Essentials of Managing Technical Professionals Advanced Management Skills Series

Page 7

Page 8: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netEssentials of Facilitating Online Branding Strategy Product Management Essentials Strategic Marketing in Action ISO 9000:2000 Overview Lean Manufacturing Logistics Management OSHA Standards for General Industry Six Sigma Green Belt: Foundations Six Sigma Green Belt: Team Implementation Six Sigma Green Belt: Six Sigma and the Organization Six Sigma Green Belt: Define Six Sigma Green Belt: Measure Six Sigma Green Belt: Analyze Six Sigma Green Belt: Improve and Control Six Sigma Black Belt: Deployment Six Sigma Black Belt: The Define Phase Six Sigma Black Belt: The Measurement Phase Six Sigma Black Belt: The Analyze Phase Six Sigma Black Belt: The Improve Phase Six Sigma Black Belt: The Control Phase Six Sigma Black Belt: The Lean Enterprise Six Sigma Black Belt: Design for Six Sigma Black Belt Six Sigma: Champion Training Supply Chain Management Certified Manager of Quality/Organizational Excellence The Foundations of Six Sigma Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures Six Sigma Black Belt (2007 BOK): Team Management Six Sigma Black Belt (2007 BOK): Define Six Sigma Black Belt (2007 BOK): Measure Six Sigma Black Belt (2007 BOK): Analyze Six Sigma Black Belt (2007 BOK): Improve Six Sigma Black Belt (2007 BOK): Control Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies Achieving Balance in Your Professional and Personal Life Achieving Organizational Excellence Through Critical Thinking Business Professionalism Creativity and Innovation in the Workplace Fast-tracking Your Career Living a Balanced Life Managing Yourself through Change Overcoming Overload - Managing Memory and Time Taking Control of Your Workday Working without a Net - The Business of Risk Take Control of Your Time by Working More Effectively Decision-making and Problem-solving for Business

Page 8

Page 9: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netDoing Business Professionally Business Etiquette and Professionalism Perseverance and Resilience Program/Portfolio Management Program Management (PMI® Standard-aligned) Portfolio Management (PMI® Standard-aligned) Program Management (PMI® Second Edition-aligned) Goal: To complete entire exerciseProject Management Essentials - (PMBOK® Guide - Third Edition-aligned) Project Integration Management (PMBOK® Guide - Third Edition-aligned) Project Scope Management (PMBOK® Guide - Third Edition-aligned) Project Time Management (PMBOK® Guide - Third Edition-aligned) Project Cost Management (PMBOK® Guide - Third Edition-aligned) Project Quality Management (PMBOK® Guide - Third Edition-aligned) Project Human Resource Management (PMBOK® Guide - Third Edition-aligned) Project Communications Management (PMBOK® Guide - Third Edition-aligned) Project Risk Management (PMBOK® Guide - Third Edition-aligned) Project Procurement Management (PMBOK® Guide - Third Edition-aligned) Advanced Project Management - Project Communications Management - PMBOK1996-aligned Advanced Project Management - Project Cost - PMBOK1996-aligned Advanced Project Management - Project HR Management - PMBOK1996-aligned Advanced Project Management - Project Integration Management - PMBOK1996-aligned Advanced Project Management - Project Procurement Management (PMBOK-aligned) Advanced Project Management - Project Quality Management - PMBOK1996-aligned Advanced Project Management - Project Risk Management - PMBOK1996-aligned Advanced Project Management - Project Scope Management - PMBOK1996-aligned Advanced Project Management - Project Time Management - PMBOK1996-aligned Advanced Project Scope, Time and Cost Management (PMBOK-aligned) Project Cost Management (PMBOK 2000-aligned) Project Integration Management (PMBOK 2000-aligned) Project Management Basics for Business Professionals (PMBOK 2000-aligned) Project Management for IT Professionals Project Management Professional Responsibility Project Procurement Planning (PMBOK 2000-aligned) Project Quality Management (PMBOK 2000-aligned) Project Risk Management (PMBOK 2000-aligned) Project Scope Management (PMBOK 2000-aligned) Project Time Management (PMBOK 2000-aligned) Strategic Project Management for IT Projects Project Management for Non-Project Managers Project Management Foundations (PRINCE2-aligned) Project Management Essentials - (PMBOK® Guide - Fourth Edition-aligned) Project Integration Management (PMBOK® Guide - Fourth Edition-aligned) Project Scope Management (PMBOK® Guide - Fourth Edition-aligned) Project Time Management (PMBOK® Guide - Fourth Edition-aligned) Project Cost Management (PMBOK® Guide - Fourth Edition-aligned) Project Quality Management (PMBOK® Guide - Fourth Edition-aligned) Project Human Resource Management (PMBOK® Guide - Fourth Edition-aligned)

Page 9

Page 10: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netProject Communications Management (PMBOK® Guide - Fourth Edition-aligned) Project Risk Management (PMBOK® Guide - Fourth Edition-aligned) Project Procurement Management (PMBOK® Guide - Fourth Edition-aligned) Code of Ethics and Professional Conduct (PMI® Standard-aligned) PRINCE2®: 2009 Foundation Instructor Series: CompTIA Project+ (2009 Edition) Territorial Account Sales Skills Field Sales Skills Inside Sales Skills Sales: A Focus on Solutions Sales Management SalesUniversity Communication 101 SalesUniversity Sales Manufacturing: A Success Model SalesUniversity Sales Math 101: Developing a Sales Plan for Success SalesUniversity Sales Orientation: Professional Selling in the Knowledge Economy Selling at the Executive Level Strategic Account Sales Skills Sales Negotiations Competitive Intelligence How to Write a Business Case Strategic IT Planning Systems Thinking in the 21st Century Value-Chain Analysis to Create Competitive Advantage Moving From an Operational Manager to a Strategic Thinker Leading and Implementing Sustainable Green Business Strategies 9 Traits of Highly Successful Work Teams Cultivating a High-performance Project Team How to Make Cross-Functional Teams Work Making Teams Work: Capitalizing on Conflict Managing and Leading the Virtual Team Participating in a Project Team Participating in Teams High-Performance Onsite-and Virtual Teams Business Certifications ASQ (Six Sigma and CMQ/OE) Six Sigma Green Belt Certification (SSGB) Six Sigma Black Belt Certification (SSBB) Manager of Quality/Organizational Excellence (CMQ/OE)Certification International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) Certification Project Management Institute (PMI) Certified Associate in Project Management (CAPM) - PMBOK® Guide - Fourth Edition-aligned Project Management Professional (PMP) - PMBOK® Guide - Fourth Edition-aligned PMI-Agile Certified Practitioner (PMI-ACP) PRINCE2®               PRINCE2® Certification ITIL®               ITIL® Foundation for Service Management

Page 10

Page 11: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netScrumAlliance               Certified ScrumMaster (CSM) Senior Professional in Human Resources (SPHR) Information Systems Audit and Control Association (ISACA) Business Exploration Series Business Impact Series Six Sigma Sales               Call Center Professional Foundations Challenge Series Express Guide View Test Preps Legal Compliance Curricula HR Compliance Harassment               HIPAA               Workplace Compliance Curricula Administrative Simplification Under HIPAA Sexual Harassment Awareness Workplace Issue Fundamentals Financial Services Industry Curricula Customer Service in the Financial Services Industry Financial Services for New Account Representatives Retail Banking Essentials Security Issues for Financial Institutions Legacy Business Skills Curricula Business Law and Contracting E-Business               Ariba Buyer v7 for End-users Ariba Supplier Enablement BroadVision: Site Management Tools Building an E-business CRM for E-business Finance for Non-Financial Managers Human Resource Management Interpersonal Skills NETg Curricula (English - US) Business and Professional Development Economics               Government Human Resources & Workplace Issues German Laws for Equality of Treatment Knowledge Management Management and Leadership Executive Level Leadership - Becoming an Executive Leader Executive Level Leadership - Change and the Executive Leader Executive Level Leadership - Leadership and Communication

Page 11

Page 12: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netGoal Setting - Goal Setting Tools for Managers Goal Setting - Goal Setting in the Organizational Environment Goal Setting - Reaching Individual Goals Sales and Marketing Desktop               Adobe Desktop Applications Graphics Design Tools Publishing Tools Consumer/ Home Office Digital Media Home Productivity PC & Internet Basics SMB / Consumer EK Curricula (English - US) Business Professional Challenging Customers Client Relationship Management Organizational Development Business Strategies Crisis Management Leading By Example Management Development Program Women in Leadership Working with Consultants Personal Effectiveness Collaboration and Decision Making Communication Skills Cross Cultural Communication Wellness               Sales & Marketing Basho Selling Method Global Marketing Sales Strategy Database               Database Concepts IBM® Lotus® Domino® Programming Concepts Desktop Applications Animation & Multimedia Authoring Tools E-Mail/GroupWare/Communication               End-user Databases Finance               Graphics & Illustration Internet               Microsoft Office for Windows Other               Page Layout

Page 12

Page 13: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netPresentations               Reporting Tools Spreadsheets               Web Browsers Web Design Word Processing IT Pro Communications Technologies Hardware, Networks, & Operating Systems IBM® Lotus® Collaboration Technologies IT Management IT Security Programming & Web Development Concepts               IT Team Management Asbestos AwarenessCommunicationConsulting SkillsCritical Thinking EssentialsDatabase FundamentalsEmotional Intelligence EssentialsFinance and AccountingFoundation SkillsHuman ResourcesIT Infrastructure Library (ITIL®) 2011 Edition Foundation SyllabusLeadershipListening EssentialsManaging Problem PerformanceManaging Software Project OutsourcingManaging Your CareerMarketingNegotiation EssentialsOperationsPersonal DevelopmentPPE: Foot and Leg ProtectionProfessional in Human Resources (PHR)Strategic PlanningTeam Building

Page 13

Page 14: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.net

Health and SafetyEnvironmental, Safety and Health, and Transportation Curricula Environmental, Safety & Health, and Transportation Safety and Health Mold Awareness Lead and Cadmium Emergency Disaster Readiness Chlorine Safety Cryogenic Safety Fire Safety Awareness Forklift Awareness Food Safety and Handling NFPA 70E Electrical Safety in the Workplace 2009 Edition General Duty Clause General Environment Controls Electrostatic Discharge Safety Training Lockout/Tagout for Authorized Persons Hazardous Waste Management Response Hearing Safety Non-Ionizing Radiation Safety Pandemic Flu Awareness Industrial Hygiene Medical and First Aid Sprains and Strains Defensive Driving: Truck Safety OSHA General Industry Health and Safety Standards Personal Protective Equipment Awareness Benzene Awareness Introduction to Industrial Hygiene Toxic and Hazardous Substances Walking-Working Surfaces Electrical Safety PPE: Personal Protective Equipment Machine Guarding Lockout/Tagout                 Hazardous Material Handling and Storage Emergency and Disaster Preparedness Bloodborne Pathogen Awareness Back Safety and Injury Prevention Fire Safety and Prevention Defensive Driving Fundamentals Fall Protection (or Working at Heights) Hazard Communication: An Employee's Right to Know Confined Spaces Protection from Occupational Noise Ergonomics in the Workplace Using Respiratory Protection

Page 14

Page 15: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netScaffolding and Ladder Safety Emergency Response in the Workplace Hazardous Waste Generator (RCRA) Access to Employee Medical and Exposure Records Hazardous Materials in the Workplace Asbestos                 Forklift Safety Awareness Heat Stress Recognition and Prevention Workplace Inspections Hexavalent Chromium Portable Fire Extinguishers Job Hazard Analysis Industrial Ergonomics Signs and Tags Ladder Safety Slips, Trips, and Falls Hand and Power Tool Safety First Aid – Basic Cold Stress Hot Work Permits Safe Work Practices Material Safety Data Sheets Trenching and Excavation Safety Compressed Gas Safety The Globally Harmonized System of Classification and Labeling of Chemicals (GHS) Accident Investigation and Reporting Simulation Access to Exposure and Medical Records Accident Investigation and Reporting Asbestos Awareness Back Safety Behavior-based Safety for Supervisors Bloodborne Pathogens Carcinogen Safety Chemical Process Safety Cold Stress - Retired Compressed Gas Safety - Retired Computer Ergonomics Confined Space Entry Construction Safety Orientation Decontamination (HAZWOPER) Defensive Driving Defensive Driving Techniques Emergency Disaster Preparedness Emergency Response Emergency Response and Spill Control (HAZWOPER) Ergonomics Awareness Fall Protection Awareness Fire and Explosion Hazards (H)

Page 15

Page 16: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netFire Prevention and Safety First Aid--Automated External Defibrillator First Aid--Basic - Retired First Aid--CPR First Aid--Medical Emergencies Forklift Safety Hand and Power Tool Safety - Retired Hazard Communication Hazard Communication (HAZWOPER) Hearing Conservation Heat and Cold Exposure Management (HAZWOPER) Heat Stress Hydrogen Sulfide Indoor Hoisting and Rigging Industrial Ergonomics – Retired Job Hazard Analysis - Retired Laboratory Safety Ladder and Scaffolding Safety Ladder Safety – Retired Laser Safety Training Lead Awareness Lockout/Tagout Awareness Liquefied Petroleum Gas (LPG) Safety Machine Guarding Safety Material Handling and Storage Office Ergonomics Office Safety OSHA 300 Recordkeeping Personal Protective Equipment Portable Fire Extinguishers - Retired Powered Industrial Truck Safety PPE/Respiratory Protection (HAZWOPER) Personal Protective Equipment: Body Protection PPE: Eye and Face Protection PPE: Hand Protection Personal Protective Equipment: Head Protection Radiation Safety Regulatory Information Regulatory Overview (HAZWOPER) Respiratory Protection Safe Work Practices - Retired Signs and Tags – Retired Site Control (HAZWOPER) Site Safety and Health Plan Procedures (HAZWOPER) Slips, Trips, and Falls - Retired Toxicology (HAZWOPER) Tuberculosis: Prevention and Control Welding, Cutting, and Brazing

Page 16

Page 17: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netWorkplace Safety Orientation Workplace Security Awareness Workplace Hazardous Materials Information System Confined Space Entry - Canada Lockout/Tagout Awareness - Canada Hearing Conservation - Canada Fall Prevention Awareness - Canada Respiratory Protection - Canada Ladder and Scaffolding Safety - Canada Computer Ergonomics Hazardous Material Management Hot Work Permits - Retired Environmental               Environmental Regulations Overview Hazardous Waste Generator (Awareness) Spill Prevention and Control Spill Prevention Control and Countermeasure Plan Storm Water Pollution Prevention Universal Waste Rule Training Used Oil Management Environmental Management Systems (EMS) Security               NFPA 1600 Disaster/Emergency Management NFPA 1600 Business Continuity Programs Transportation               DOT Drug and Alcohol Awareness DOT Security for Shipment of Hazardous Materials DOT 1: Hazardous Materials Table DOT 2: Packaging and Labeling DOT 3: Shipping Papers DOT 4: Loading and Storage IATA 1: Hazard Class Identification/Classification IATA 2: Marking and Labeling IATA 3: Packaging IATA 4: Documentation IATA 5: Limitations and Shipment Review Fundamentals               Centrifugal Pumps--Types and Components Training DC Circuit Theory Positive Displacement Pumps Electrical Safety Awareness

Page 17

Page 18: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.net

Information Technology               Adobe               Adobe Reader 6.0 Adobe Reader 8.0 Adobe Acrobat 8.0 Adobe Reader 9 Adobe AIR 3 Adobe InDesign CS5 Adobe Reader X Adobe Flash CS4 Adobe Flash CS3 Adobe Dreamweaver CS3 Website Development Adobe Photoshop CS3 Adobe Illustrator CS3 Adobe PhotoShop CS4 Adobe Illustrator CS4 Adobe InDesign CS4 Adobe Dreamweaver CS4 Adobe AIR for Flash Developers Adobe Fireworks CS4 Adobe Acrobat 9 Adobe Captivate 4 Adobe Dreamweaver CS5 Adobe Photoshop CS5 Adobe Flash CS5 Adobe Acrobat 5 Adobe Acrobat 5.0 Getting Started Adobe Acrobat 5.0 Up and Running CompTIA IT Project+ Computing for Beginners Desktop Best Practices Information Security Best Practices for Business Users Information Security for End Users ECDL - European Computer Driving License/ICDL - International Computer Driving License ECDL/ICDL 3 (non-audio) ECDL/ICDL 4 ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) ECDL/ICDL 4 Module 2: Using the Computer and Managing Files ECDL/ICDL 4 Module 3: Word Processing with Microsoft Word 2003 ECDL/ICDL 4 Module 4: Spreadsheets with Microsoft Excel 2003 ECDL/ICDL 4 Module 5: Database with Microsoft Access 2003 ECDL/ICDL 4 Module 6: Presentations with Microsoft PowerPoint 2003 ECDL/ICDL 4 Module 7: Information and Communication Home and Personal Digital Photography Digital Video Editing with MGI VideoWave 5 Hewlett-Packard Digital Photography

Page 18

Page 19: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netHome Networking with Microsoft Windows XP Intuit Quicken 2002 Deluxe Intuit Quicken 2003 Deluxe Jasc Paint Shop Pro 7: Getting Started Jasc Paint Shop Pro 7: Up and Running Macromedia FreeHand 10: Foundation Microsoft Internet Explorer 6 (non-audio) Microsoft Money 2002 Microsoft Money 2003 Deluxe Microsoft Works 2002: Introducing Works 6.0 Microsoft Works 2002: The Database Microsoft Works 2002: The Spreadsheet Microsoft Works 2002: Word 2002 Microsoft Works 6.0: Introducing Works Roxio Easy CD Creator 5 Home User: Home and Personal Finance Home User: PC Maintenance IBM Lotus Sametime 3.0 and QuickPlace 3.0 Internet Explorer 5.0 Lotus Notes Lotus Notes Domino 4.5 Application Development Lotus Notes Domino 4.5 End-User Lotus Notes Domino 4.5 to 5 Update Lotus Notes Domino 4.6 End-User Lotus Notes R5 End-User Lotus Notes R6 End-User Lotus Notes Release 4 Application Development Lotus Notes Release 4 End-User Lotus Notes Release 4 System Administration Microsoft End-User Operating Systems and Tools Microsoft Exchange 5.x End-User Microsoft Internet Explorer 5.0 Administration Kit Microsoft Internet Explorer 5.5 Microsoft Internet Explorer 5.5: Getting Started Microsoft Internet Explorer 7 Microsoft Internet Explorer 7: End User Microsoft Internet Explorer 8 Microsoft Internet Explorer 8: End User Microsoft Internet Explorer 9 Microsoft Internet Explorer 9: End User Microsoft Office 97 Microsoft Office 97 (Audio) Microsoft Office 2000 Microsoft Office 2000: Access 2000 Microsoft Office 2000: Advanced Excel 2000 Microsoft Office 2000: Advanced Project 2000 Microsoft Office 2000: Advanced Word 2000 Microsoft Office 2000: Beginning Excel 2000

Page 19

Page 20: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netMicrosoft Office 2000: Beginning Project 2000 Microsoft Office 2000: Beginning Word 2000 Microsoft Office 2000: Deployment and Administration Microsoft Office 2000: FrontPage 2000 Microsoft Office 2000: New Features Microsoft Office 2000: Outlook 2000 Microsoft Office 2000: PowerPoint 2000 Microsoft Office 2000 (Audio) Microsoft Office XP Microsoft Office XP: Advanced Access 2002 Microsoft Office XP: Advanced Excel 2002 Microsoft Office XP: Advanced FrontPage 2002 Microsoft Office XP: Advanced Outlook 2002 Microsoft Office XP: Advanced PowerPoint 2002 (non-audio) Microsoft Office XP: Advanced Word 2002 Microsoft Office XP: Beginning Access 2002 (non-audio) Microsoft Office XP: Beginning Excel 2002 (non-audio) Microsoft Office XP: Beginning FrontPage 2002 Microsoft Office XP: Beginning Outlook 2002 (non-audio) Microsoft Office XP: Beginning PowerPoint 2002 (non-audio) Microsoft Office XP: Beginning Visio 2002 Microsoft Office XP: Beginning Word 2002 Microsoft Office XP: Common Features Across Office Applications (non-audio) Microsoft Office XP: New Features for Advanced Users Microsoft Office XP: New Features for End-Users Microsoft Office XP: New Office-wide Features Microsoft Office 2003 Microsoft Office 2003: Advanced Access Microsoft Office 2003: Advanced Excel Microsoft Office 2003: Advanced FrontPage Microsoft Office 2003: Advanced Outlook Microsoft Office 2003: Advanced PowerPoint Microsoft Office 2003: Advanced Project Professional Microsoft Office 2003: Advanced Word Microsoft Office 2003: Beginning Access Microsoft Office 2003: Beginning Excel Microsoft Office 2003: Beginning FrontPage Microsoft Office 2003: Beginning Outlook Microsoft Office 2003: Beginning PowerPoint Microsoft Office 2003: Beginning Project Professional Microsoft Office 2003: Beginning Word Microsoft Office 2003: Getting Started Microsoft Office 2003: New Features Microsoft Office 2003: Outlook for the Power User Microsoft Office 2003: Publisher Microsoft Office 2003: Visio for Beginners Microsoft Office 2007 Microsoft Office 2007: New Features

Page 20

Page 21: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netMicrosoft Office 2007: Beginning Word Microsoft Office 2007: Beginning Excel Microsoft Office 2007: Beginning Outlook Microsoft Office 2007: Advanced Word Microsoft Office 2007: Advanced Excel Microsoft Office 2007: Advanced Outlook Microsoft Office 2007: Beginning Project Microsoft Office 2007: Beginning PowerPoint Microsoft Office 2007: Advanced Project Microsoft Office 2007: Advanced PowerPoint Microsoft Office 2007: Collaborating, Communicating, and Sharing Information Microsoft Office 2007: Beginning Access Microsoft Office 2007: Advanced Access Microsoft Office 2007: Publisher Microsoft Office 2007: Word for the Power User Microsoft Office 2007: Excel for the Power User Microsoft Office 2007: Outlook for the Power User Microsoft Office 2007: Access for the Power User Microsoft Office 2007: Beginning Visio Microsoft Office SharePoint Server 2007 End User Microsoft Office Project Server 2007: Managing Projects Microsoft Office 2007: Outlook Web Access Microsoft Office Live Meeting 2007 for End Users Microsoft Office 2010 Microsoft Project 2000 Microsoft Project 2002 Microsoft Visio 2000 Microsoft Windows 2000 for End Users Microsoft Windows 98 for End Users Microsoft Windows ME for End Users Microsoft Windows XP for End Users Netscape 6 Netscape 6.2 Netscape Communicator 4.0 Novell GroupWise PDAs               Palm OS Pocket PC 2002 Seagate Crystal Reports Crystal Reports XI: Report Writing Basics Crystal Reports 10: Report Writing Basics Crystal Reports 8.5: Report Writing Basics Crystal Reports Crystal Reports 2011 Fundamentals Microsoft Windows Vista for End Users Microsoft Windows Vista: New Features for End Users Microsoft Windows Vista for the End User Microsoft Windows 7

Page 21

Page 22: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netMicrosoft Windows 7: First Look for End Users Microsoft Windows 7: End User SAP               Overview of SAP for Project Teams SAP Business Suite 7 for End Users SAP Business One for End Users SAP BusinessObjects Business Intelligence Apple Mac OS X Mac OS X Lion for End Users Apple Safari X Apple Safari for End Users Microsoft Office for Mac 2011 Microsoft Office: Beginning Word for Mac 2011 Microsoft Office: Beginning Excel for Mac 2011 Microsoft Office: Beginning Outlook for Mac 2011 Microsoft Office: Beginning PowerPoint for Mac 2011 Social Networking Social Networking Technology and Security Fundamentals Desktop Certifications Microsoft               IT Professional Curricula Business Skills for the IT Professional Solution Area IT Business Technical Support Agent Skills Customer Support Specialist, Professionalism Customer Support Specialist, Process ITIL V3 Overview Project Management Project Time Management (PMBOK® Guide - Third Edition-aligned Project Risk Management (PMBOK® Guide - Third Edition-aligned PRINCE2® Foundations Agile Practitioner - (PMI-ACP & ScrumMaster aligned) Business Analysis Customer Service Enterprise Database Systems Solution Area IBM & Lotus - Enterprise Database Systems IBM DB2 Universal Database V8.1 Fundamentals IBM DB2 Universal Database V8.1 Database Administration IBM DB2 Universal Database INFORMIX-Online Dynamic Server Microsoft SQL Server Microsoft SQL Server 2000 Microsoft SQL Server 2000 Database Administration I Microsoft SQL Server 2000 Database Administration II Microsoft SQL Server 2000 Database Administration III Microsoft SQL Server 2000 Database Implementation Microsoft SQL Server 7.0 Database Implementation Microsoft SQL Server 7.0 System Administration

Page 22

Page 23: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netOracle Developer/2000 Oracle8 Database Administration Oracle8 New Features Oracle8i Backup and Recovery Oracle8i Introduction Oracle8i Database Administration Oracle9i               Oracle9i Database Fundamentals: Architecture and Management Oracle9i Database Fundamentals: Backup and Recovery Oracle9i Database Fundamentals: Managing Data Storage Oracle9i Database Fundamentals: Managing Database Access Oracle9i Database Fundamentals: Network Administration Oracle9i Database: Introduction to SQL Oracle9i Database: New Features I Oracle9i Database: New Features II Oracle9i Database: Performance Tuning Oracle 10g Oracle Database 10g: New Features I Oracle Database 10g: New Features II Oracle Database 10g: Administration Workshop I Oracle Database 10g: Administration Workshop II Oracle Database 10g: SQL Fundamentals I and II Oracle Database 10g: PL/SQL Fundamentals Oracle Database 10g: Developing PL/SQL Program Units Oracle Database 10g: Administration Workshop I Release 2 Oracle 11g Systems and Database Design Database Design Database Design Fundamentals Microsoft SQL Server 2005 Microsoft SQL Server 2008 Microsoft SQL Server 2012 Enterprise Resource Planning Systems Solution Area Oracle 11i SAP R/3 Release 4.6 SAP R/3 Release 4.x SAP R/3 Release 3.x SAP R/3 Release 3.0 Internet and Network Technologies Solution Area BCMSN 2 BSCI 2 CCNA/CCNP               Cisco               Cisco ARCH Cisco CIPT Specialist Cisco CIT Cisco CCSP Cisco DESGN

Page 23

Page 24: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netCisco ICND Cisco IOS 11.3: Courses by Protocol Cisco IOS 11.3: ICRC Cisco: Internetworking Technologies Multimedia (ITM) CIT               CompTIA iNET+ CompTIA Network+ CompTIA Networking, Internetworking, and Security Technologies Data/Telecomms               DCN               EMC               GIAC Security Essentials I-Net+               ICND               Internet Security Internetworking Foundations Internetworking Support ISC 2 LAN Technologies Microsoft Networking Essentials Network Management and Security Network Protocols Network Support Networking and Telecommunications Fundamentals Novell Internet Technologies Novell NetWare 5 Novell NetWare Service and Support Novell Networking Technologies Routed Network Protocols Routing, Bridging, and Switching Security Principles Security Procedures Security Solutions Security Technologies Telecommunications               WAN Technologies Wireless Communications Wireless               Cloud Computing Operating Systems and Server Technologies Solution Area CompTIA A+ CompTIA Server+

7 Quickbooks 2010 Introduction 6 Quickbooks 2010 Advance

IBM Websphere Linux               Novell SUSE Linux Linux: Basic System Administration

Page 24

Page 25: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netLinux Professional Institute (LPI) Lotus Domino R6 Microsoft SharePoint Server 2003 Microsoft SharePoint Server 2007 Microsoft SharePoint Server 2010 Windows SharePoint Services 3.0 Microsoft - Systems Management Server 2003 Microsoft .NET Server Microsoft Application Center 2000 Microsoft BizTalk Server 2000 Microsoft Commerce Server 2000 Microsoft Enterprise Servers Microsoft Exchange Server 2010 Microsoft Exchange Server 2007 Microsoft Exchange Server 2003 Microsoft Exchange Server 2000 Microsoft Internet Information Server 3.0 Microsoft Internet Information Services 5.0 Microsoft Internet Security and Acceleration Server 2000 Microsoft Operating Systems Essentials Microsoft Proxy Server 1.0 Microsoft Proxy Server 2.0 Microsoft Small Business Server 2000 Microsoft Support Technologies Microsoft TCP/IP on Windows NT 4.0 Microsoft Windows 2000 Microsoft Windows Server 2003 Microsoft Windows Server 2008 Microsoft Windows XP Oracle Servers Lotus Domino R5 System Administration Sun Solaris 8 Sun Solaris 9 Using and Administering UNIX UNIX Essentials Microsoft Windows Vista VMware               Microsoft System Center Essentials Software Development Solution Area C/C++ Programming Generic Languages Java 2 (Platform 1.2) Java 2 Programming Java Web Services Lotus Notes Domino 6.0 Microsoft .NET Microsoft .NET for Developers Microsoft .NET Software Development Tools

Page 25

Page 26: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netMicrosoft C# Microsoft VBScript PowerBuilder 6.0 Programming Best Practices Software Design Software Design Methodology Software Programming Fundamentals Software Development Principles Web Development Technologies Software Testing Foundations Web Design Solution Area Web Application Developer Macromedia - Web Design & Publishing Tools Microsoft FrontPage Microsoft Web Development NetObjects               Netscape Enterprise Server 3.0 Netscape LiveWire Scripting and Web Languages Web Authoring Tools & Languages Web Development Web End-user/Publisher Web Master Web Site Design - Principles Web Site Design - Tools Designing and Hosting a Web Site Other Technology Solution Area E-commerce               Managing Information Systems Technical Support IT Professional Certifications (ISC)2               CompTIA               IBM               Information Systems Examinations Board (ISEB) International Software Testing Qualification Board (ISTQB) Oracle               ITIL               Legacy IT Skills Curricula Desktop Microsoft Word 2002 Microsoft Excel 2002 Microsoft Access 2002 Microsoft Word 2000 Microsoft Access 2000 Microsoft Word 97 Microsoft Access 97 Microsoft Project 98

Page 26

Page 27: Carlton House, Two Mile Hill, St ... - onlineseeker.net courses.pdfIT Infrastructure Library (ITIL) Foundations V3 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL®

Approx. Hrs Advantage Systems Courses 246 437-3783, [email protected], www.advantageinc.netMicrosoft FrontPage 2000 Personal Computing Web Developer Java 2 Introduction Java 2 Intermediate Java Script XML 1.0 Introduction XML 1.0 Intermediate XML 1.0 Advanced HTML               Crystal Reports 7 Flash Basics Technology               Microsoft Desktop Applications Microsoft Excel 2007 PC Fundamentals Internet Explorer SAP Desktop Applications Internet and Computer Basics Computer Drivers License Information Technology Application Development Networking/Communications               Internet Technologies Networking and Communications CCNT (Certified in Convergent Network Technologies) Oracle 11i (11i10) Oracle Database 10g Oracle Database Server 10g Oracle Development Oracle Development 10g Oracle Discoverer 10g OS Technologies Programming               Object-Oriented Technologies SAP R/3 Master CIW Administrator Master CIW Designer v5 CompTIA Project+ (2009 Objectives) IBMMacromediaOperating Systems

Page 27