Carlson Tractor Parts & Service Brochure

Parts & Service Support

QUICK PARTS • DEPENDABLE SERVICE • EQUIPMENT THAT PERFORMS

About Carlson Tractor & Equipment

Our Family BusinessCarlson Tractor & Equipment traces its beginnings to 1953 when CliffordCarlson opened a Ford tractor dealership when the local Ford dealerdecided to split the tractor business from the automobiles. Clifford had afarm in the area and was always happy with his Ford tractors. The Orstlocation was in Hastings, and Clifford quickly expanded the equipmentlines to include construction and aggregate equipment to serve thenearby expanding Minneapolis-St. Paul metropolitan area.

Clifford’s sons, Ron and Rich, grew up in the business, pitching in after schooland on weekends, working in every critical department—sales, service,rental and parts. In 1972 their father began passing along the company reinsinto their capable hands. Today, Ron is president and Rich is vice president,and the third generation of Carlsons has joined the management group.Ron’s son Ben is the sales manager, and son Chris heads up the salesdepartment for crushing and screening equipment. Rich’s daughter SarahLauer wears several hats, in accounting, Onancing and HR, and his nephew,Jason Kuhn, is the parts and service support manager.

The rest of the management team is part of a family that extendsbeyond the Carlsons—the Carlson Tractor & Equipment family. Both theparts and service managers at Rosemount joined the company over 35years ago; Russ Kraft is the service manager, and Keith Juhnke is theparts manager. Several mechanics have been with the company morethan 25 years.

The same values that have made Carlson Tractor & Equipment awonderful place to work ensure that its customers receive Orst classtreatment. Clifford Carlson’s principles continue to guide the day-to-dayoperations. “Anybody can sell the Orst machine, but it takes parts andservice to sell the second, third and fourth.” The adage is taken seriously,and in many cases, the second and third generations of Carlsons areworking with the second and third generations of customers.

Our ServicesCarlson Tractor & Equipment helps maximize uptime for customers withquick parts delivery and emergency service 24 hours a day, 7 days aweek. Our technicians undergo extensive training and are certiOed forthe equipment they service. Rental equipment is available by the day,week or month, delivered right to your job site

Our CustomersCarlson Tractor & Equipment represents off-road equipmentmanufacturers that serve a wide range of businesses—commercial andresidential construction, landscaping, municipal government, excavatingand grading, infrastructure and utilities, recycling and scrap handling,industrial and manufacturing, demolition, rental, forestry and forestrymanufacturing, agriculture, aggregate, alternative energy and energydistribution, mining, and wood processing.

Our EquipmentWe carry only those equipment lines that are dependable, with provenperformance. Many of the manufacturers we represent have beenproducing and perfecting their equipment for over 50 years. Continualimprovements assure that you beneOt from the latest technologies toenhance productivity.

Today, we feature construction and excavation equipment fromNew Holland, Kobelco and Kawasaki; forestry and land clearingequipment from Peterson, Rotobec, Barko and Brush Technology;screening and crushing equipment from CEC, McCloskey and Telsmith;material handling equipment from Manitou and Barko; trailers fromEtnyre, Interstate and Redi Haul; and attachments and ground engagingtools from BTI, CP, Paladin, Rotobec and Hensley.

Certified Technicians 3On-Site Services 4In-Shop Services 4Extended Warranty Options 5Scheduled Maintenance Inspections 6Scheduled Maintenance Contracts 7Oil Analysis 8Undercarriage Maintenance 8Parts 9Hydraulic Hose Assemblies 10Hydraulic Cylinder Services 10OEM Wear Parts 11Ground Engaging Tools & Attachments 11

Table of Contents

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Our Technicians Are Factory TrainedCarlson has extensive training requirements to certifytechnicians and assure that they are properly equipped toservice your machines. Our technicians attend classes at ourmanufacturers’ technical training centers to learn any newdiagnostic and service techniques and to understand anychanges in manuals or equipment requirements.

Our technicians are trained in equipment operation,diagnostics, maintenance and repair. Carlson combinesclassroom training with on-the-job experience for a thoroughunderstanding of machine maintenance and repair. Safetyregulations and procedures are emphasized throughout thetraining process.

Technical Training CenterAll manufacturers’ classes are taught by certified specialists.There are courses on the functions and performance ofspecific machines, which include scheduled maintenanceinspections, adjustments, tests, troubleshooting techniquesand repair procedures. There are also component courses,which provide more in-depth information for specializedtechnicians. As diagnostic equipment becomes more andmore complicated, training is especially critical to maintainequipment properly and to optimize operating time.

Certified TechniciansCarlson assures technicians are trained continually

• Carlson’s technicians are factory trained and certified

• Our manufacturers provide specialized trainingfor their equipment


ScheduledMaintenance On-SiteCarlson maintains a fleet of service vehicles to provideon-site service for both repairs and routine maintenance. Our trained,certified technicians are dispatched to your job site to performmaintenance activities recommended by the equipment manufacturer atspecified intervals. We can schedule these maintenance procedureswhen your machines are idle to optimize your equipment productivity.

Remotely Monitor Equipment for ProblemsWhen a wireless monitoring system is installed in your equipment, Carlsoncan remotely monitor your machines and let you know when we receiveany alerts for operation problems. Sometimes we even spot a problembefore your operator is aware of it. We can diagnose repairs through oursystems and come prepared to your site with the proper parts and tools tominimize your downtime.

24-Hour Emergency ServiceWhen one of your machines is down, you can count on us to repair yourequipment as quickly as possible. We understand that you might have aproblem on a weekend or evening, and our technicians are availablewhenever you need them.

Call Carlson for an estimate today!

800-642-4441

On-Site ServicesTrained, certified technicians provide on-site services 24/7Carlson maintains a fleet of service vehicles with the latest repairand diagnostic tools

• Scheduledmaintenancemaximizes uptime

• 24-hour emergency repairs

• State-of-the-art diagnostic tools and service trucks for job siterepairs and service

DiagnosticsCarlson’s facilities are equipped with state-of-the-art diagnostic toolsthat provide accurate machine evaluations to pinpoint problems withengines, drive trains, or hydraulic systems. Our shop staff is factorytrained to correct equipment problems quickly and cost effectively tominimize your downtime.

Repair or RemanufactureCarlson offers repairs on any components. When a replacementis necessary, remanufactured components are an economical alternative.We offer a wide range of remanufacturing services that include engines,transmissions, torque converters, hydraulic pumps, hydraulic cylinders,and drive units. All remanufactured components meet OEM standardsand carry a warranty comparable to new component warranties.

In-Shop Services• Repair or remanufacture engines and transmissions

• Hydraulic repairs and remanufactured pumps, cylinders and drive units

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What is an extended warranty?Extend your warranty beyond the period that comes with yourequipment. It includes all the genuine parts and the serviceperformed by factory trained technicians.

Why buy an extended warranty?It protects you against the expense of unexpected repairs.Resale value is higher, because the plan can be transferred tothe new owner.

Special RatesDiscounts are available for equipment covered by Scheduled Maintenance Contracts.Ask if your equipment qualifies.

Extended Warranty Options

What equipment is eligible?New EquipmentAdd your extended warranty to your financing when you purchase anyeligible equipment. You can purchase your extended warranty any timeduring the warranty period at standard new equipment rates. You can evenadd extended warranty up to four months after the base warranty expires.*New equipment plans can be transferred to a new owner, which can boost itsresale value.

Used EquipmentUsed equipment that is less than seven years old and has less than 7,000hours at the time of registration** can be covered. An oil test for equipmentwith over 1,000 hours determines final eligibility.Most brands are eligible for coverage.

*A surcharge is added to the new equipment rate once the warranty period expires, and failuresthat occur within the first 30 days after registration are not eligible for reimbursements.

**Eligible repairs within the first 30 days after registration are reimbursed at 50% of the normalretail cost for parts and labor.


Protect your equipment with an extended warranty

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On-Time InspectionsYou can count on Carlson to complete Scheduled Maintenance Inspections foryour equipment to avoid downtime and keep your machines performing theirbest. Most equipment manufacturers require some sort of maintenance every250 hours. We can verify service hours periodically and perform maintenanceactivities to meet warranty coverage requirements.

Trained, Certified TechniciansAll machines are serviced by our trained, certified technicians, on-siteor in our shops. We can service any brand that’s in your fleet.

Thorough InspectionsWe have developed a thorough inspection regimen for each type ofequipment. These procedures are strictly followed to identify possibleproblems with equipment functions. Each inspection includes an oil analysis,which reveals the presence of metals and contaminants in the machine’s fluids,indicating which components are worn and might require replacement in thefuture.

ScheduledMaintenance On-SiteCarlson maintains a fleet of service vehicles to provide on-site service for bothrepairs and routine maintenance. Our trained, certified technicians aredispatched to your job site to perform maintenance activities recommendedby the equipment manufacturer at specified intervals. We can schedule thesemaintenance procedures when your machines are idle to optimize yourequipment productivity.

Call Carlson for an inspection today!

Scheduled Maintenance Inspections

• Certified, trained technicians• Documentedmaintenance for warranty assurance• Any brand, anymodel• On-site or in our shop

Reduce downtime with Scheduled MaintenanceInspections by our Certified Technicians

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Let us worry about your machinery

HowLong is a ScheduledMaintenanceContract?You choose the term—up to 5 yearsor 5,000 hours.

Payment OptionsFinance It—Add your Scheduled MaintenanceContract payment to your financing packageon your machine.

Charge It—Charge your ScheduledMaintenance Contract to your credit accountfor your current machines. Ask about a creditline increase to accommodate your ScheduledMaintenance Contracts.

Lease It—Add a Scheduled MaintenanceContract to your lease agreement.

CustomizeYour ScheduledMaintenance ContractAdd any of these features to your ScheduledMaintenance Contract for added protection:

Oil AnalysisWith our lubrication analysis system, samplesof fluids are taken periodically from keycompartments of your machine. These fluidsare analyzed to identify abnormal wear rates,contamination, leakage and other destructiveconditions before major damage occurs.

Fleet ManagementCommunications SystemBy monitoring your machine remotely,Carlson can schedule service at necessaryintervals. This system allows youto locate and lock your equipment remotelyand monitor productivity.

Why a ScheduledMaintenance Contract?Fixed PricingA Scheduled Maintenance Contract eliminatesprice uncertainty. Prices are set before repairsbegin, and there are no additional mileagecharges.

Reduced HassleWith a Scheduled Maintenance Contract, youdon’t have the hassle of stocking replacementfilters or lubricants. We’ll come to you withthe necessary parts so you can focus on thejob at hand.

Record of RepairAll maintenance, repairs, and fluid analyses aredocumented to maintain warranty complianceand increase resale or trade-in value.

What’s included in a ScheduledMaintenance Contract?MaintenanceAll maintenance procedures that are recommended in your machine operator’smanual are completed at the required intervals.

Genuine OEM PartsAll parts are the same OEM quality that originally came in your machine.

Certified TechniciansAll services are completed by factory trained technicians.

AtYour ConvenienceWhen it’s time for your machine to be serviced, we’ll contact you to arrange a timeand location that’s convenient for you.

Scheduled MaintenanceContracts


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What is an oil analysis?Fluids are taken from several areas in your equipment and are analyzedby laboratories to determine levels of contaminants in the various fluids.The level of each contaminant is compared to normal wear rates, so thatpotential problems with components can be identified before failure.The trends for the contaminant levels in your equipment also providevaluable information on potential problems.

Carlson monitors your oil analyses. We will provide guidance onnecessary repairs and filter and oil change intervals, based on the results foryour equipment.

Sampling IntervalsManufacturers recommend sampling intervals for each model. Alsoconsider how critical each piece of equipment is to your production indetermining sampling frequency. You may want to reduce the hoursbetween sampling periods for equipment operating under morestressful conditions, such as those in a very hot, dirty environment, ormachines used for short trips with heavy loads, or those with excessiveidle times.

General Guidelines for Sampling IntervalsEngines 250 hours or at manufacturer’s recommended

change intervalsTransmissions 250 hours or at manufacturer’s recommended

change intervalsHydraulics 250 – 500 hoursDifferentials 750 hoursGearboxes 750 hours

• Identify minor problems to avoid major failures.• Extend equipment life—Contaminant levels in fluids dictate

when to replace filters.• Increase oil drain intervals—The condition of your oil indicates

when oil changes are actually necessary.• Increase resale value—Oil analysis records prove your

equipment has been maintained.• Anymake, anymodel

Spot problems with inspections at regular intervalsUndercarriage Maintenance

Carlson’s technicians are trained to identify undercarriage problemsbefore major repairs are required. By measuring the thickness of theundercarriage components, our technicians can predict how long yourundercarriage will last before replacements are needed. During scheduledmaintenance service, we include undercarriage wear evaluations.

• Monitor your undercarriage routinely

• Don’t delay repairs or replacements onundercarriage components

• Anymake, anymodel

Oil AnalysisAnalyzing system fluids provides a snapshotof internal conditions

HydraulicHose AssembliesTop Selection, Top Performance

All Makes, All ModelsParker offers the widest variety of hoses in the industry, includingbraided, spiral, multi purpose, Push-Lok®, transportation, refrigerant,suction & return and more.

Carlson stocks hoses in sizes ranging from –4 to –16 (1/4" to 1"),compatible with permanent crimp style (Parkrimp) fittings. Our experttechnicians will help you determine exactly what you need.

Fast TurnaroundHose replacements can be provided while you wait. Our emergencyrepair service minimizes lost production time.

ReliableExpertise in workmanship, combined with the correct hose and fittingsassure performance under a wide range of workingconditions, pressure requirements and heat tolerances.

We fabricate hoses in-housefor specific needs.

• Avoid lost production time from hose failure

• Choose from our large inventory and keepspare parts on hand to avoid downtime

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Carlson offers repairs and rebuilds of cylinders, and valve rework andreconditioning. At each of our shops we have a cylinder repair standthat can handle the largest cylinders from any make and model.

Cylinders are disassembled and inspected to identifyproblems. We repair damaged surfaces to OEMspecifications and replate, weld repair and retube,as required. Carlson sources all parts andcomponents with several professionalvendors to help keep your cost down,without sacrificing the quality.

HydraulicCylinder Services

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OEM Wear Parts

HammersHydraulic ToolsLog ForksLog Skidding

AttachmentsPinsPulverizersRakesRippersShearsTeethThumbsWear Edges

AdaptersAttachments

BackhoesSkid Steer LoadersExcavators

BladesBroomsBucketsClamshellsCompaction WheelsCouplersCuttersForksGrapplers

Ground Engaging Tools & Attachments

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PartsWhen You Need Them

• Most parts are available within 24 hours

• Carlsonmaintains a vast inventory of critical use parts

• Consult online parts catalogs to save time and fuel

Fast AvailabilityCarlson has an extensive parts inventory and is located near the OEM parts depots, so wecan provide your parts as quickly as possible. Check the online catalogs for the correct part number,and contact us with your order. We’ll find the parts you need and have them ready to be picked upor shipped the next day. If it’s not in stock, we’ll locate the parts through our extensive network ofparts resources.

Experience CountsOur dedicated parts staff has an average of over 17 years experience servicing our customers. We’refamiliar with almost any type of equipment—from vintage machines to the latest models withcomputerized controls. We can identify the right part, right away, to have you up and running asquickly as possible.

Online Parts CatalogsVisit our web site at www.carlsontractor.com and select the parts link to access OEM

parts catalogs.

Find the Parts—All you need is the model number of yourequipment to view lists of available parts. Compile your

parts lists, using the convenient look up feature to viewdetailed parts illustrations.

Send your Order—Email, fax or phone in your partslist to the Carlson location nearest you. Let us

know where you’d like to pick up your parts.

Receive the Delivery Date—Our partsdepartment will respond with availability and

pricing as quickly as possible. We’ll let youknow when the parts will be ready for pick-upat the location you requested.

Call to OrderYou can always call the parts department torequest a part number and place your order forany brand, any model.



Minnesota

North Dakota

South Dakota

Iowa

Wisconsin

EquipmentBlower TrucksBreakersCompact Track LoadersCompactorsCrawler DozersCrushersDebarkersExcavatorsFeller BunchersHorizontal GrindersLoader Backhoes

Screeners – Flat Deck, TrommelShearsSkid Steer LoadersSod HarvestersTelescopic HandlersTractorsTrailers – Detachable, Flatbed, Skid SteerTree ChippersWash PlantsWheel Loaders

Services24-hour emergency serviceDOT inspectionsExtended warrantiesHydraulic cylinder repairHydraulic hose fabricationInsurance for equipmentMaintenance inspectionsMaintenance packagesOil and wear analysisOn-site field service

Parts support with a multimillion-dollar inventoryRental equipmentScheduled maintenanceTailored financing for new and used equipmentpurchasesTraining – Safety, operating, maintenanceUndercarriage maintenance and replacementUsed Equipment

Markets ServedAggregateAgriculturalAlternative EnergyConstruction—Residential and CommercialDemolitionEnergy DistributionForestryGovernmentInfrastructureLandscapingManufacturingMiningRecycling and ScrapWood Processing

*Not all manufacturers represented in all areas served

Corporate Headquarters15125 South Robert TrailRosemount, MN 55068Phone: 651-423-2222Fax: 651-423-4551

www.carlsontractor.com800-642-4441

Documents

Carlson Tractor Parts & Service Brochure