Career Planning and Placement

Preparing Your Students For A Career In Their Field

Who We Are

Co-founded by a former college president, an academic dean, and a VP of enrollment and student services, Higher Ed Support was created to provide affordable student support options to colleges of all sizes.

• President and COO: Jim Dunn, MA Ed• VP of Client Services: Judy Marcum, MBE• Co-Founder: Dr. William Drake, D Min

Our Mission

Our mission is to help colleges survive and thrive in an incredibly competitive market without surrendering their identity or brand.

Our Services

Career Planning From their first term through graduation, our team works with your students to help plan for their career and help find their dream job

Enrollment SupportWith over 65 years combined experience, we can assist with all of your enrollment needs; traditional, online and international

International Student RecruitingOur partner, LANCO Education, helps to recruit highly qualified students from Latin America

Call Center SupportWe support every department in your institution. From new inquiry calls to fundraising, our team is here to help

CAREER PLANNING

72% of high school students and 73% of college students list career planning and placement as the most important factor in choosing a college!

Source: http://mediacenter.chegg.com/2015/01/21/students-applaud-newly-proposed-federal-college-rating-system-want-their-voices-heard-according-to-new-data-from-chegg/

Step One: The Interview

New college students (traditional, adult and online) receive an in-depth interview from one of our Career Planners

We focus on their chosen major, desired location of employment, first year salary expectations and the projected local and national employment trends in their field

Step Two: Building The Portfolio

We begin working with your students in their first term and begin to develop a portfolio of experience and related skills

The longer we work with your students, the better chance they have for success. We engage your student every quarter while they are enrolled

Step Three: The Job Search

We help to coordinate an aggressive job search for every graduate regardless of their major

We will work directly with the nation's leading staffing agencies as well as local hospitals, school districts, law enforcement agencies and large businesses

Outcomes and ExpectationsHigher Ed Support focuses on three key indicators to evaluate our success

1. Quarterly Net Promoter Score surveys combined with a short satisfaction survey

2. Pre and post-graduation satisfaction surveys

3. Increase in overall placement rates

Net Promoter ScoreHow does a Net Promoter Score work?We ask every student one question: “How likely is it that you would recommend (your college’s) career planning service to friends and fellow students?”.

We score it 0-10. Scores at 9 and 10 are considered promoters. Scores of 7-8 are considered passive and are not counted in the final calculation. Scores of 0-6 are considered detractors.

Anything over a 1% is considered OK but a score of 50%+ is considered outstanding in any industry. Our goal is 50%+.

Outcomes and Expectations

Pre and post-graduation satisfaction surveys.

Increase in overall placement rates

We send out a 10 question survey one month prior to graduation and the same survey six months after graduation and evaluate the differences

Though many colleges have yet to begin seriously tracking job placement rates by program, our goal is to help your institution begin tracking and we strive for improvement each quarter

Contact Information

Contact InformationJim Dunn, COO Higher Ed Support, LLC

jdunn@higheredsupport.com

Websitehttp://www.higheredsupport.com/career-

planning2.html