Career Orientation—2nd Edition

Unit 6:

Communicating

for Career Success

Objective 1 - Purposes of Communication

Social

Relationships

Information

Knowledge

Wants and needs

Persuasion

Problem solving

Objective 2 - Methods of Communication

Braille

Cellular phone

E-mail

Fax

Sign language

Telephone

Video phone

Voice mail

Written letter

Objective 3 -

Communication Factors

Culture and custom

Gender

Physical and psychological conditions

Group membership

Social circumstances

How English Relates to Careers . . .

Every job requires workers to understand instructions quickly and to explain problems to supervisors and other workers.

Good communication is essential for most occupations, even those that require little interaction with others. WHY?

Objective 4 - Verbal and Nonverbal Methods

Verbal CommunicationListeningReadingSpeakingWriting

Nonverbal CommunicationAppearanceBody languagePersonal spaceSilence

Objective 7 –

Common Barriers

Not seeing individualNot listeningEmotions“Closed” mindClichésInterruptionsVocabulary

Assuming

Prejudice

Low self-esteem, confidence

Childhood teachings

Unclear message

Mixed messages

Objective 8 - I-Messages

Thinks, feels, reacts

Facts

Responsibility and control

Prompt positive responses

Non-threatening

More difficult to learn

Objective 8 - You-Messages

Blame, judge, accuse

Easy when upset, hurt

Challenging or threatening messages

Close communication channels

Objective 8 - We-Messages

Problem and responsibilities

Improve communication

Non-Threatening

Positive responses

Objective 10 - Active and Passive

Active listeningHow can you tell?

Passive listeningHow can you tell?

Objective 11 - Feedback Purposes

Clarify

Ensure understanding

Help speaker

Encourage speaker

Make speaker feel good

Objective 12 - Feedback Ways

Nodding

Smiling

Eye contact

Asking

Responding

Repeating

Objective 13 - Improving Communication

I-messages

Right time

Right tone, language

No sarcasm, criticism

Attentive

Feedback

Interest, empathy

Patience, focus

“Open” mind

Asking

Awareness

Acceptance

Repetition

Understanding

Did You Know?

Getting involved in extracurricular activities like FCCLA improves communication skills because of the interaction required.

Objective 16 - Levels of English

Standard EnglishFormal

Examples?

InformalExamples?

Nonstandard EnglishExamples?

Objective 17 - Business Letter Parts

Letterhead

Date line

Inside address

Salutation

Body

Complimentary close

Signer’s ID line

Reference initials

Objective 18 - Organizing Information

Decide on purposes

Decide what data

Decide what order

Decide how to unify

Objective 19 - Good and Poor Statements

Discuss examples . . .

Poor business statements

Good business statements

Objective 20 - Basic Letter Styles

Full-blocked

Blocked

Semi-blocked

Indented

Objective 22 - Memo Characteristics

Four-part heading

No signature if group

Initial to individuals

Introduction, body, conclusion

Unit Review

1. What are the purposes of communication?

2. List methods of communication.

3. How could each factor affect communication? Culture and custom Gender Physical and psychological conditions Group membership Social circumstances

Unit Review cont.

4. How are verbal and nonverbal communication different?

5. What are common barriers to communication?

6. Think of a message that you might want to communicate. How could it be delivered as: a. I-message b. You-message c. We-message

Unit Review cont.

7. How are active and passive listening different?

8. What are purposes of feedback and how could you provide positive feedback?

9. List ways to improve communication.

10. When would it be acceptable to use nonstandard English?

Unit Review cont.

11. List the 8 parts of a business letter.

12. What are the four guidelines for organizing information in a letter?

13. What are the four parts in the heading of a memo? What are the three parts of the message?

Unit Review cont.

A. seeing things from the other person’s perspective; understanding what the person is feeling and why

B. relating to or consisting of words

C. using forms of communication other than words

Match the terms with their definition:communication feedback nonverbal verbale-mail protocol personal spacecliché colloquialism empatheticprejudice fax jargon

Unit Review cont.

D. a two-way process of conveying thoughts, feelings and information in such a way that the message is received and understood by verbal and nonverbal means

E. terms used and understood only by a particular group

Match the terms with their definition:communication feedback nonverbal verbale-mail protocol personal spacecliché colloquialism empatheticprejudice fax jargon

Unit Review cont.

F. overused expression or idea

G. response to or acknowledgement of given information

H. electronic mail sent via the Internet on a computer

Match the terms with their definition:communication feedback nonverbal verbale-mail protocol personal spacecliché colloquialism empatheticprejudice fax jargon

Unit Review cont.

I. the immediate area around you

J. a method of sending a facsimile or reproduction of images or written matter by electronic means

Match the terms with their definition:communication feedback nonverbal verbale-mail protocol personal spacecliché colloquialism empatheticprejudice fax jargon

Unit Review cont.

K. a rigid, long-established “code” that defines the correct procedure for specific situations, often including how something is done and who does it

Match the terms with their definition:communication feedback nonverbal verbale-mail protocol personal spacecliché colloquialism empatheticprejudice fax jargon

Unit Review cont.

L. local or regional way or figure of speech

M. irrational opinion, directed against something or someone

Match the terms with their definition:communication feedback nonverbal verbale-mail protocol personal spacecliché colloquialism empatheticprejudice fax jargon

Career Orientation—2nd Edition

Copyright 2007

Curriculum and Instructional Materials Center,

Oklahoma Department of Career and

Technology Education